Management spoke to [redacted] on 1/28/15 regarding his experience at his home club. We apologize for the experience he had and per his request we have issued a refund in the amount of $100.00 back to the[redacted] cardon file. Refunds take about 5-7 business days to be refunded. No further billings...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his complaint. As a courtesy resolution, Management cancelled all the membership on file and processed a full refund of all the charges paid. Refunds typically could take up to 5-7 business days to complete. We now believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 8/25/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in January. No such cancellation was received. Although he is not entitled to a refund as a courtesy a refund in the amount of $119.96 has been refunded back to the...
[redacted] card and the balance in the amount of 34.99 has been waived. An immediate cancelation was processed and no further bill will occur. Member is satisfied. Thank you.
Revdex.com:
Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicated. The cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be paying. That being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolution. It's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membership. LA Fitness' executive staff should be ashamed.
Regards,
[redacted]
Our Personal Training Director [redacted]. and our District Manager [redacted]. have made several attempts to contact member regarding her concerns but she has not returned their calls. It should be noted that, prior to receiving this complaint from your office, [redacted] spoke to member on 4/3/15....
[redacted] reminded member that she purchased personal training services for a minimum initial term of 12 months, apologized for the previous issues she experienced and tried to set member up with a trainer to service her sessions. However, member simply refused to continue with the service. This does not entitle member to a refund or relieve her of her obligation to the remaining agreement term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] We have yet to receive a return call. Per his request we have processed an immediate cancellation and no further billing will occur. The balance in theamount of $29.99 has been waived and no further balance is owed. We...
Management spoke to member regarding her complaint. Management will waive past due balance of $38.14, refund June payment $38.14, waive buyout fee and cancel membership. The refund could take up to 7-10 days to process and will go back to the [redacted] card on file.
We believe this matter to be...
Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will...
remain at 29.99 per month. No further action will be taken. Thank you.
Management contacted [redacted] regarding his concerns with the closing of his home club [redacted]. We notified all our members prior to any closing of our facilities giving ample time to make adjustments to their memberships should they wish to continue. In this instance we updated[redacted]...
[redacted] home club to a nearby open club within a 10 mile radius as stated in his agreement, as we did all of the members that had joined at the [redacted] location.
He was notified of this on 1/9/15 when he spoke to management. No prior requests have been received to cancel his membership therefore no refund is owed. Per his request a cancellation has been processed effective 2/5/15 and no further billing will occur.
We believe this issue to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membership. We have yet to receive a return call. As a courtesy the balance in the amount of $111.39 has been waived and no further balance is owed. An immediate cancellation has been...
processed. We encourage her to return our call or to contact her Home club. Thank you
Member's refund check was mailed on 3/23/15 to the address he signed up with. The post office sent the check back to us as "undeliverable". LA Fitness resent the refund check on 5/1/15 to the new address member provided, [redacted]
We apologize for any miscommunication that might have occurred. However, at the time of joining the membership was entered under [redacted] name and the agreement was signed. Email confirmation was sent to the email address on file. Contact information was given when management contacted [redacted] regarding this complaint. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 6 months, beginning 9/28/15 (the “Initial Term”). Member paid a total of $265.00 up front, which included the enrollment fee, processing fee and...
payment for the first month of personal training sessions. She further agreed to make 5 more payments, in the amount of $165.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of her Agreement.
In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/31/16 (the “Initial Term”). [redacted] paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $216.67 each, every month, beginning 6/28/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outline on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
It should be noted that our District Vice President contacted [redacted] and offered to downgrade her program to reduce her commitment for the remaining Initial Term. However, she elected not to take advantage of the downgrade at this time.
If [redacted] no longer wishes to continue with their valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted Mr. [redacted] regarding his concerns with an interaction involving an employee at the [redacted] location. We apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members....
Management has followed up with the employee involved to help resolve Mr. [redacted] concerns. Mr. [redacted] voiced his appreciation for the follow up received. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory the resolution has been performed
Regards,
[redacted]
Our District Manager contacted member to address his concerns. Member’s personal training agreement includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their contract. Nevertheless,...
LA Fitness offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a consideration for our member. Member elected to take advantage of the offer, paid the reduced cancellation fee on 6/23/15 and we cancelled the remaining term of his personal training agreement accordingly.
Management spoke to [redacted] on 1/28/15 regarding his experience at his home club. We apologize for the experience he had and per his request we have issued a refund in the amount of $100.00 back to the[redacted] cardon file. Refunds take about 5-7 business days to be refunded. No further billings...
will occur. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his complaint. As a courtesy resolution, Management cancelled all the membership on file and processed a full refund of all the charges paid. Refunds typically could take up to 5-7 business days to complete. We now believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 8/25/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in January. No such cancellation was received. Although he is not entitled to a refund as a courtesy a refund in the amount of $119.96 has been refunded back to the...
[redacted] card and the balance in the amount of 34.99 has been waived. An immediate cancelation was processed and no further bill will occur. Member is satisfied. Thank you.
Revdex.com:
Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicated. The cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be paying. That being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolution. It's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membership. LA Fitness' executive staff should be ashamed.
Regards,
[redacted]
Our Personal Training Director [redacted]. and our District Manager [redacted]. have made several attempts to contact member regarding her concerns but she has not returned their calls. It should be noted that, prior to receiving this complaint from your office, [redacted] spoke to member on 4/3/15....
[redacted] reminded member that she purchased personal training services for a minimum initial term of 12 months, apologized for the previous issues she experienced and tried to set member up with a trainer to service her sessions. However, member simply refused to continue with the service. This does not entitle member to a refund or relieve her of her obligation to the remaining agreement term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact [redacted] We have yet to receive a return call. Per his request we have processed an immediate cancellation and no further billing will occur. The balance in theamount of $29.99 has been waived and no further balance is owed. We...
believe this issue to be resolved. Thank you.
Management spoke to member regarding her complaint. Management will waive past due balance of $38.14, refund June payment $38.14, waive buyout fee and cancel membership. The refund could take up to 7-10 days to process and will go back to the [redacted] card on file.
We believe this matter to be...
resolved. Thank you
Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will...
remain at 29.99 per month. No further action will be taken. Thank you.
We will further investigate this situation and take necessary actions. Thank you.
Management contacted [redacted] regarding his concerns with the closing of his home club [redacted]. We notified all our members prior to any closing of our facilities giving ample time to make adjustments to their memberships should they wish to continue. In this instance we updated[redacted]...
[redacted] home club to a nearby open club within a 10 mile radius as stated in his agreement, as we did all of the members that had joined at the [redacted] location.
He was notified of this on 1/9/15 when he spoke to management. No prior requests have been received to cancel his membership therefore no refund is owed. Per his request a cancellation has been processed effective 2/5/15 and no further billing will occur.
We believe this issue to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding her concerns with her monthly billed membership. We have yet to receive a return call. As a courtesy the balance in the amount of $111.39 has been waived and no further balance is owed. An immediate cancellation has been...
processed. We encourage her to return our call or to contact her Home club. Thank you
Member's refund check was mailed on 3/23/15 to the address he signed up with. The post office sent the check back to us as "undeliverable". LA Fitness resent the refund check on 5/1/15 to the new address member provided, [redacted]
We apologize for any miscommunication that might have occurred. However, at the time of joining the membership was entered under [redacted] name and the agreement was signed. Email confirmation was sent to the email address on file. Contact information was given when management contacted [redacted] regarding this complaint. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 6 months, beginning 9/28/15 (the “Initial Term”). Member paid a total of $265.00 up front, which included the enrollment fee, processing fee and...
payment for the first month of personal training sessions. She further agreed to make 5 more payments, in the amount of $165.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of her Agreement.
In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/31/16 (the “Initial Term”). [redacted] paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $216.67 each, every month, beginning 6/28/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outline on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
It should be noted that our District Vice President contacted [redacted] and offered to downgrade her program to reduce her commitment for the remaining Initial Term. However, she elected not to take advantage of the downgrade at this time.
If [redacted] no longer wishes to continue with their valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management contacted Mr. [redacted] regarding his concerns with an interaction involving an employee at the [redacted] location. We apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members....
Management has followed up with the employee involved to help resolve Mr. [redacted] concerns. Mr. [redacted] voiced his appreciation for the follow up received. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory the resolution has been performed
Regards,
[redacted]
Our District Manager contacted member to address his concerns. Member’s personal training agreement includes a voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their contract. Nevertheless,...
LA Fitness offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a consideration for our member. Member elected to take advantage of the offer, paid the reduced cancellation fee on 6/23/15 and we cancelled the remaining term of his personal training agreement accordingly.