Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Member and his wife met with the Personal Training Director on 9/9/15. They reviewed the terms of the agreement once again, all of which were presented and provided to member at the point of sale. Member expressed that he mainly had some concerns with the personal trainer he had been working with. We set him up with a new personal trainer and member has resumed with the service.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 6 months, beginning 9/28/15 (the “Initial Term”). Member paid a total of $265.00 up front, which included the enrollment fee, processing fee and...
payment for the first month of personal training sessions. She further agreed to make 5 more payments, in the amount of $165.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of her Agreement.
In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicated. The cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be paying. That being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolution. It's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membership. LA Fitness' executive staff should be ashamed.
Regards,
[redacted]
Member signed a 12 month Personal Training Contract on 8/25/2016. [redacted] acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement because of his current financial circumstance.
For...
this reason, the Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2 of the agreement. These key terms were not only in the Contract, but also in the New Client Checklist in which he also acknowledged that he received and read a copy of his personal training Contract. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations without a fee.
Nevertheless, LA Fitness relieved member of his obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
We believe this resolves the matter, but please advise if we can be of further assistance.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He claims to have cancelled in May of 2015 however our records indicate we did not receive such request. . LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] member was cancelled on 12/22/15 and no further billing has occurred. As a courtesy, the balance has been waived and a refund in the amount of $ 67.38 has been refunded back to the [redacted] on file.
Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since the day of the incident, I have been harassed from numbers appearing on my caller id from all over the county, as well as numbers listed as wireless callers, and unidentified. The calls NEVER stopped, even when I asked repeated not to call this number again. Even the day after I asked the agent if there were any notes on my account, regarding the situation or my request, and after a brief pause they replied No. I would be more then happy to talk to a represented from headquarters, however I have no way of differentiating between headquarters, or the one of 4 harassing calls I get daily. If someone from headquarters did call they have not left any message on my voice mail, that would indicate that they are calling to resolve my dispute that I had made with the Revdex.com. All the messages thus far have been tying to collect money. In which at this point refuse to pay given the insensitivity and profound level of Harassment I have received. If you could provide me with a Name of someone and a contact number I would be more then happy to contact them Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business response in lower case, MY RESPONSE IN UPPER CASE.
1. Member
purchased personal training services pursuant to a written and fully executed
agreement. THIS AGREEMENT WAS NOT
WRITTEN AND COULD ONLY BE SEEN BY THE [redacted], THE SALES REPRESENTATIVE ON HIS
COMPUTER SCREEN.
2. The
agreement was for a minimum initial term of 12 months, beginning 3/10/15 (the
“Initial Term”). [redacted] AND I AGREED
TO A COUPLE OF MONTHS (I TAKE AS TWO MONTHS)
3. Member
paid a total of $379.00 up front, which included the processing fee and payment
for the first month of personal training sessions. TRUE
4. Member
further agreed to make 11 more payments, in the amount of $280.00 each, every
month, beginning 4/10/15, for the remainder of the Initial Term. NOT TRUE – I DID NOT AGREE TO THIS
5. These
terms are clearly and conspicuously set forth on page 1 of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment schedule. I DID NOT SEE ANY PAGES OF THIS AGREEMENT
UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER. LAF COPIED MY INITIALS AND SIGNATURES FROM A
SIGNATURE PAD ON THE OPPOSITE SIDE OF THE DESK.
6. Member’s
personal training agreement includes a voluntary cancelation provision, which
affords him the option to unilaterally cancel at any time, for any reason, by
paying only half of the remaining balance due under the agreement. This
provision is clearly outlined on page 2 of his agreement. AGAIN, I DID NOT SEE OR SIGN THIS AGREEMENT
AT THE TIME I STARTED MY PERSONAL TRAINING.
7. It is LA Fitness’ policy and practice to
provide our members with a complete copy of their agreement at the time of
enrollment. IT MAY BE THEY POLICY –
THEY DID NOT DO THIS!!!
8. In
addition, his agreement included a New Client Checklist which outlined key
terms, including his acknowledgement that he received and read a copy of his
personal training agreement, the initial term of 12 months and the voluntary
cancelation provision. This Checklist was reviewed with him at the time of the
sale, as acknowledged by his signature and initials on the New Client Checklist
(copies of the agreement and New Client Checklist are included with this
response). ON THE CHECKLIST IT STATES “12
MONTHS -UNLESS OTHERWISE STATED ON THE AGREEMENT” LIKE I HAVE REPEATEDLY SAID, WE AGREED TO A
COUPLE OF MONTHS. THIS SHOULD HAVE BEEN
ON THE AGREEMENT THAT THE SALES REP WAS LOOKING AT ON HIS SCREEN.
9. Member’s
personal training services agreement specifically provided him with a 10 day
right to cancel if these terms did not match his understanding (or for any
reason) for a full refund. However, he did not take advantage of this option
within the rescission period. Thus, he is not entitled to a refund or to
terminate the agreement early without a fee. I WOULD HAVE CANCELED WITHIN 10 DAYS IF I HAD
SEEN THIS CONTRACT. AGAIN, THE CONTRACT
WAS NOT PROVIDED TO ME UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER.
10.If
member no longer wishes to continue with his valid agreement, LA Fitness will
honor the voluntary cancellation provision in his personal training agreement
should he elect to take advantage of it. Otherwise, he should be expected to
honor his agreement as LA Fitness stands ready to provide the services for
which he contracted. I STILL CONSIDER
THIS FRAUD AND POOR BUSINESS ETHICS. I
DID NOT SIGN ANY PAPER AGREEING TO THESE TERMS AND LAF MIS REPRESENTED
THEMSELVES AND FALSELY COPIED MY INITIALS AND SIGNATURES ON TO THIS FORM.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had asked them to not bill me for anything pertaining to personal trainer, and with in 10 minutes they billed me and my rent and other bills were late because of it I had gone in to talk to them about 5 days after and explained I cant afford a personal trainer and wanted to get out of the contract they said there is nothing they can do. so this solution, doesnt work for me. I wanted out of the contract, my money refunded and to never be contacted for this issue again by them. they keep throwing the signed contract back in my face saying well why did you sign it and agree to it. well at that time I was in the middle of trying to catch my breathe cause the person who was running my fitness test had commented I have exercise induced asthma. I dont think it's wise to give a person with exercised induced asthma with a personal trainer. they claimed it didnt register that I had asked to wait for anything becuase I dont have the funds for it. so I called them a few days later to get this resolved with no solution in my favor. this solution doesnt help me in the slightest.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member's refund check was mailed on 3/23/15 to the address he signed up with. The post office sent the check back to us as "undeliverable". LA Fitness resent the refund check on 5/1/15 to the new address member provided, [redacted]
Management contacted [redacted] regarding his concerns with the closing of his home club [redacted]. We notified all our members prior to any closing of our facilities giving ample time to make adjustments to their memberships should they wish to continue. In this instance we updated[redacted]...
[redacted] home club to a nearby open club within a 10 mile radius as stated in his agreement, as we did all of the members that had joined at the [redacted] location.
He was notified of this on 1/9/15 when he spoke to management. No prior requests have been received to cancel his membership therefore no refund is owed. Per his request a cancellation has been processed effective 2/5/15 and no further billing will occur.
We believe this issue to be resolved. Thank you.
Our Personal Training Director has been in contact with member regarding his concerns. He has been assigned a trainer and has resumed with the service at our [redacted] location.
Management spoke to [redacted] on 1/28/15 regarding his experience at his home club. We apologize for the experience he had and per his request we have issued a refund in the amount of $100.00 back to the[redacted] cardon file. Refunds take about 5-7 business days to be refunded. No further billings...
Management made several attempts to contact [redacted] We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you.
Refund check was mailed to address on file of: [redacted] but it returned "not deliverable as addressed". We will resend it to the address member provided in the details of her complaint. [redacted]
Management spoke to [redacted] on 8/25/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in January. No such cancellation was received. Although he is not entitled to a refund as a courtesy a refund in the amount of $119.96 has been refunded back to the...
[redacted] card and the balance in the amount of 34.99 has been waived. An immediate cancelation was processed and no further bill will occur. Member is satisfied. Thank you.
Revdex.com: LA fitness is just replying the same thing without answering my question. I reject the offer. I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
. 1. When LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can do.
2. Also the LA fitness representative was telling me that the police officer was lying and they did not cancel my membership. Then I called [redacted] police and spoke to a police supervisor. He told me that whatever the club people told the police officer, the same message was being informed to me by the police officer.
3. The police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelled.
If I have any further questions, I should call member services. I called member services serveral times and there is no response. So, I had to file complaint to Revdex.com.
4. I need full refund of the payment I made. When I joined at LA fitness, there are lot of promotions/discounts from other fitness clubs.
Now, all of they increased the rates.
5. In addition to the refund, I need apologies from the club for misusing law enforcement.
Regards, [redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. He admits he was advised that a cancellation request needed to be mailed in order to stop the recurring monthly dues of $10 per month. However, no cancellation request was received....
Nonetheless, it was agreed upon to process an immediate cancellation and a refund in the amount of $120.00 was refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Member and his wife met with the Personal Training Director on 9/9/15. They reviewed the terms of the agreement once again, all of which were presented and provided to member at the point of sale. Member expressed that he mainly had some concerns with the personal trainer he had been working with. We set him up with a new personal trainer and member has resumed with the service.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 6 months, beginning 9/28/15 (the “Initial Term”). Member paid a total of $265.00 up front, which included the enrollment fee, processing fee and...
payment for the first month of personal training sessions. She further agreed to make 5 more payments, in the amount of $165.00 each, every month, beginning 10/28/15, for the remainder of the Initial Term. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of her Agreement.
In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicated. The cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be paying. That being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolution. It's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membership. LA Fitness' executive staff should be ashamed.
Regards,
[redacted]
Member signed a 12 month Personal Training Contract on 8/25/2016. [redacted] acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement because of his current financial circumstance.
For...
this reason, the Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2 of the agreement. These key terms were not only in the Contract, but also in the New Client Checklist in which he also acknowledged that he received and read a copy of his personal training Contract. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations without a fee.
Nevertheless, LA Fitness relieved member of his obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
We believe this resolves the matter, but please advise if we can be of further assistance.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He claims to have cancelled in May of 2015 however our records indicate we did not receive such request. . LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8-5 Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] member was cancelled on 12/22/15 and no further billing has occurred. As a courtesy, the balance has been waived and a refund in the amount of $ 67.38 has been refunded back to the [redacted] on file.
Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since the day of the incident, I have been harassed from numbers appearing on my caller id from all over the county, as well as numbers listed as wireless callers, and unidentified. The calls NEVER stopped, even when I asked repeated not to call this number again. Even the day after I asked the agent if there were any notes on my account, regarding the situation or my request, and after a brief pause they replied No. I would be more then happy to talk to a represented from headquarters, however I have no way of differentiating between headquarters, or the one of 4 harassing calls I get daily. If someone from headquarters did call they have not left any message on my voice mail, that would indicate that they are calling to resolve my dispute that I had made with the Revdex.com. All the messages thus far have been tying to collect money. In which at this point refuse to pay given the insensitivity and profound level of Harassment I have received. If you could provide me with a Name of someone and a contact number I would be more then happy to contact them Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Business response in lower case, MY RESPONSE IN UPPER CASE.
1. Member
purchased personal training services pursuant to a written and fully executed
agreement. THIS AGREEMENT WAS NOT
WRITTEN AND COULD ONLY BE SEEN BY THE [redacted], THE SALES REPRESENTATIVE ON HIS
COMPUTER SCREEN.
2. The
agreement was for a minimum initial term of 12 months, beginning 3/10/15 (the
“Initial Term”). [redacted] AND I AGREED
TO A COUPLE OF MONTHS (I TAKE AS TWO MONTHS)
3. Member
paid a total of $379.00 up front, which included the processing fee and payment
for the first month of personal training sessions. TRUE
4. Member
further agreed to make 11 more payments, in the amount of $280.00 each, every
month, beginning 4/10/15, for the remainder of the Initial Term. NOT TRUE – I DID NOT AGREE TO THIS
5. These
terms are clearly and conspicuously set forth on page 1 of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment schedule. I DID NOT SEE ANY PAGES OF THIS AGREEMENT
UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER. LAF COPIED MY INITIALS AND SIGNATURES FROM A
SIGNATURE PAD ON THE OPPOSITE SIDE OF THE DESK.
6. Member’s
personal training agreement includes a voluntary cancelation provision, which
affords him the option to unilaterally cancel at any time, for any reason, by
paying only half of the remaining balance due under the agreement. This
provision is clearly outlined on page 2 of his agreement. AGAIN, I DID NOT SEE OR SIGN THIS AGREEMENT
AT THE TIME I STARTED MY PERSONAL TRAINING.
7. It is LA Fitness’ policy and practice to
provide our members with a complete copy of their agreement at the time of
enrollment. IT MAY BE THEY POLICY –
THEY DID NOT DO THIS!!!
8. In
addition, his agreement included a New Client Checklist which outlined key
terms, including his acknowledgement that he received and read a copy of his
personal training agreement, the initial term of 12 months and the voluntary
cancelation provision. This Checklist was reviewed with him at the time of the
sale, as acknowledged by his signature and initials on the New Client Checklist
(copies of the agreement and New Client Checklist are included with this
response). ON THE CHECKLIST IT STATES “12
MONTHS -UNLESS OTHERWISE STATED ON THE AGREEMENT” LIKE I HAVE REPEATEDLY SAID, WE AGREED TO A
COUPLE OF MONTHS. THIS SHOULD HAVE BEEN
ON THE AGREEMENT THAT THE SALES REP WAS LOOKING AT ON HIS SCREEN.
9. Member’s
personal training services agreement specifically provided him with a 10 day
right to cancel if these terms did not match his understanding (or for any
reason) for a full refund. However, he did not take advantage of this option
within the rescission period. Thus, he is not entitled to a refund or to
terminate the agreement early without a fee. I WOULD HAVE CANCELED WITHIN 10 DAYS IF I HAD
SEEN THIS CONTRACT. AGAIN, THE CONTRACT
WAS NOT PROVIDED TO ME UNTIL I INSISTED ON GETTING A COPY 6 WEEKS LATER.
10.If
member no longer wishes to continue with his valid agreement, LA Fitness will
honor the voluntary cancellation provision in his personal training agreement
should he elect to take advantage of it. Otherwise, he should be expected to
honor his agreement as LA Fitness stands ready to provide the services for
which he contracted. I STILL CONSIDER
THIS FRAUD AND POOR BUSINESS ETHICS. I
DID NOT SIGN ANY PAPER AGREEING TO THESE TERMS AND LAF MIS REPRESENTED
THEMSELVES AND FALSELY COPIED MY INITIALS AND SIGNATURES ON TO THIS FORM.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had asked them to not bill me for anything pertaining to personal trainer, and with in 10 minutes they billed me and my rent and other bills were late because of it I had gone in to talk to them about 5 days after and explained I cant afford a personal trainer and wanted to get out of the contract they said there is nothing they can do. so this solution, doesnt work for me. I wanted out of the contract, my money refunded and to never be contacted for this issue again by them. they keep throwing the signed contract back in my face saying well why did you sign it and agree to it. well at that time I was in the middle of trying to catch my breathe cause the person who was running my fitness test had commented I have exercise induced asthma. I dont think it's wise to give a person with exercised induced asthma with a personal trainer. they claimed it didnt register that I had asked to wait for anything becuase I dont have the funds for it. so I called them a few days later to get this resolved with no solution in my favor. this solution doesnt help me in the slightest.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...
this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member's refund check was mailed on 3/23/15 to the address he signed up with. The post office sent the check back to us as "undeliverable". LA Fitness resent the refund check on 5/1/15 to the new address member provided, [redacted]
Management contacted [redacted] regarding his concerns with the closing of his home club [redacted]. We notified all our members prior to any closing of our facilities giving ample time to make adjustments to their memberships should they wish to continue. In this instance we updated[redacted]...
[redacted] home club to a nearby open club within a 10 mile radius as stated in his agreement, as we did all of the members that had joined at the [redacted] location.
He was notified of this on 1/9/15 when he spoke to management. No prior requests have been received to cancel his membership therefore no refund is owed. Per his request a cancellation has been processed effective 2/5/15 and no further billing will occur.
We believe this issue to be resolved. Thank you.
Our Personal Training Director has been in contact with member regarding his concerns. He has been assigned a trainer and has resumed with the service at our [redacted] location.
Management spoke to [redacted] on 1/28/15 regarding his experience at his home club. We apologize for the experience he had and per his request we have issued a refund in the amount of $100.00 back to the[redacted] cardon file. Refunds take about 5-7 business days to be refunded. No further billings...
will occur. Thank you.
Management made several attempts to contact [redacted] We have yet to receive a return call. We encourage her to return our call to discuss her concerns further. Thank you.
Refund check was mailed to address on file of: [redacted] but it returned "not deliverable as addressed". We will resend it to the address member provided in the details of her complaint. [redacted]
Management spoke to [redacted] on 8/25/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in January. No such cancellation was received. Although he is not entitled to a refund as a courtesy a refund in the amount of $119.96 has been refunded back to the...
[redacted] card and the balance in the amount of 34.99 has been waived. An immediate cancelation was processed and no further bill will occur. Member is satisfied. Thank you.
Revdex.com: LA fitness is just replying the same thing without answering my question. I reject the offer. I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
. 1. When LA fitness representative called me, she was threatening me in multiple ways that there will not be any refund and do whatever I can do.
2. Also the LA fitness representative was telling me that the police officer was lying and they did not cancel my membership. Then I called [redacted] police and spoke to a police supervisor. He told me that whatever the club people told the police officer, the same message was being informed to me by the police officer.
3. The police officer told me that myself or my family should NOT enter into the club again and all of our memberships were cancelled.
If I have any further questions, I should call member services. I called member services serveral times and there is no response. So, I had to file complaint to Revdex.com.
4. I need full refund of the payment I made. When I joined at LA fitness, there are lot of promotions/discounts from other fitness clubs.
Now, all of they increased the rates.
5. In addition to the refund, I need apologies from the club for misusing law enforcement.
Regards, [redacted]
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. He admits he was advised that a cancellation request needed to be mailed in order to stop the recurring monthly dues of $10 per month. However, no cancellation request was received....
Nonetheless, it was agreed upon to process an immediate cancellation and a refund in the amount of $120.00 was refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.