Management has made several attempts to contact [redacted] We have yet to receive a return call. Per his request we have processed an immediate cancellation and no further billing will occur. The balance in theamount of $29.99 has been waived and no further balance is owed. We...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you so much for your help. I greatly appreciate your efficient work! I am so happy you resolved my issue! Regards,
[redacted]
Our District Vice President had been in contact with member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
LA Fitness has trainers available to accommodate member, we have communicated this to him and offered to assist member in scheduling his personal training sessions with our training staff. However, member is simply choosing not to continue with the service. This does not entitle him to a refund or...
relieve him of his obligation to the remaining personal training agreement term. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision in his personal training agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready address his concerns and provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted member regarding her complaint. Management addressed staffs' behavior and cancelled both membership per complaint. We believe this matter to be resolved.
Management spoke to [redacted] regarding his fitness membership. He stated he was injured and had not utilized the gym since December 2014 and requested to freeze his membership at $10.00 a month. Unfortunately a freeze request was not processed and he was billed for the full amount of monthly dues....
It was agreed upon to refund the difference of monthly dues and the freeze fee. A refund in the amount of $139.65 was processed back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Per his request a cancellation was processed and no further billing will occur. Member is satisfied. thank you
Both memberships were cancelled on 9/7/15 and email confirmation was sent to the email addresses provided. No further billings have occurred and all balances have been waived. No further action will be taken. We believe this matter to be resolved. Thank you
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/31/16 (the “Initial Term”). [redacted] paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $216.67 each, every month, beginning 6/28/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outline on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
It should be noted that our District Vice President contacted [redacted] and offered to downgrade her program to reduce her commitment for the remaining Initial Term. However, she elected not to take advantage of the downgrade at this time.
If [redacted] no longer wishes to continue with their valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President (“VP”) made several attempts to contact member regarding her concerns but his calls were not returned. There is no provision in member’s Agreement that allows her to change the terms at any time within the Initial Term and our VP made no such claims that we could. Nevertheless, at this time we have cancelled the remaining member’s Agreement with no further billing or obligation, waiving the voluntary cancellation fee which would have been $720.00 at the time of the cancellation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will...
remain at 29.99 per month. No further action will be taken. Thank you.
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Effective November 20, 2015, Fitness & Sports Clubs, LLC (a wholly owned subsidiary of Fitness International, LLC), doing business as LA Fitness (“LA Fitness”), purchased certain club assets related to 24 Hour Fitness clubs and acquired certain membership agreements. [redacted] membership was one of those memberships.
Thus, His agreement and billing information were not obtained unlawfully. As [redacted] acknowledges, his membership was on a freeze status at the time of the acquisition. Accordingly, he was not billed for any monthly dues. What he was billed for was the annual fee of $39.99 that he agreed to pay when he purchased his membership with 24 Hour Fitness. There was no mistake. Nevertheless, as requested by [redacted] in his original complaint, a courtesy was extended to cancel the memberships and a refund was completed back to the [redacted] Card in the amount of $79.98. [redacted] requested no additional contact during his conversation with management.
However, should [redacted] have any additional concerns he has direct contact information and, if needed, we would be happy to assist him. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. We informed him that his membership was already cancelled and will waive the $29.99 balance on file. We believe this matter to be resolved and Mr. [redacted] satisfied with the resolution. Thank you.
Our District Vice President contacted [redacted] regarding her concerns. He spoke to her son (who translated for her) and, in light of any possible misunderstanding at the point of sale, we cancelled the remaining term of her personal training agreement with no further billing or obligation and...
processed a refund in the amount of $[redacted].00, representing one of the months was billed after the initial payment (refund applied to the same account used for payment). Please note that [redacted] received credit for the other two months from American Express.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 12/15/15 (the “Initial Term”). Member paid a total of $250.00 up front, which included the enrollment fee and payment...
for the first month of personal training sessions.
Member further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 1/15/16, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refund.
However, she did not exercise this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 6/16/15 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each, through “EFT” (Electronic Funds Transfer) every month, beginning 7/16/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that, after signing and initialing digitally on a signature pad, a hard copy of the agreement was printed, reviewed with member once again and she initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our records reflect that [redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/15/14 (the “Initial Term”). She paid a total of $360.00 up front, which included the enrollment...
fee, processing fee and payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $260.00 each, every four weeks, beginning 6/12/14, for the remainder of the Initial Term. There is no provision in member’s personal training agreement that entitles her to terminate the agreement early if she moves. Thus, member is not entitled to terminate the agreement early for this reason. However, rather than force our members to complete the entire term of their commitment if their circumstances change, LA Fitness includes a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor the remaining term of her personal training agreement.
Management contacted [redacted] regarding the cancellation of his monthly dues membership and his frustration with staff at the local club. [redacted] stated he attempted to cancel via telephone and email. These are not acceptable forms of cancellation and as a result, no such cancellation was...
processed. The history on [redacted] account reflects that he was advised by telephone of the accepted cancellation procedures. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] cancellation was processed on 11/15/2016 based on his in person request at the [redacted] location. [redacted] final billing was 11/10/2016, which was prior to his cancellation request, so a refund is not warranted in this case.
Nevertheless, our District Operations Manager offered to accept the email [redacted] states he sent to customer service on 10/25/2016 as the effective cancellation date. Additionally, we offered to refund $29.95. [redacted] declined our resolution offers. Should he decide to accept the resolution offers, we encourage him to contact us so we can move forward with processing the adjustments. We believe this to be a fair and reasonable resolution. Thank you.
Management has made several attempts to contact [redacted] We have yet to receive a return call. Per his request we have processed an immediate cancellation and no further billing will occur. The balance in theamount of $29.99 has been waived and no further balance is owed. We...
believe this issue to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you so much for your help. I greatly appreciate your efficient work! I am so happy you resolved my issue! Regards,
[redacted]
Our District Vice President had been in contact with member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
LA Fitness has trainers available to accommodate member, we have communicated this to him and offered to assist member in scheduling his personal training sessions with our training staff. However, member is simply choosing not to continue with the service. This does not entitle him to a refund or...
relieve him of his obligation to the remaining personal training agreement term. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this voluntary cancellation provision in his personal training agreement should he elect to take advantage of it. Otherwise, member should be expected to honor his agreement as LA Fitness stands ready address his concerns and provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted member regarding her complaint. Management addressed staffs' behavior and cancelled both membership per complaint. We believe this matter to be resolved.
Management spoke to [redacted] regarding his fitness membership. He stated he was injured and had not utilized the gym since December 2014 and requested to freeze his membership at $10.00 a month. Unfortunately a freeze request was not processed and he was billed for the full amount of monthly dues....
It was agreed upon to refund the difference of monthly dues and the freeze fee. A refund in the amount of $139.65 was processed back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Per his request a cancellation was processed and no further billing will occur. Member is satisfied. thank you
Both memberships were cancelled on 9/7/15 and email confirmation was sent to the email addresses provided. No further billings have occurred and all balances have been waived. No further action will be taken. We believe this matter to be resolved. Thank you
[redacted] purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/31/16 (the “Initial Term”). [redacted] paid a total of $315.67 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $216.67 each, every month, beginning 6/28/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outline on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
It should be noted that our District Vice President contacted [redacted] and offered to downgrade her program to reduce her commitment for the remaining Initial Term. However, she elected not to take advantage of the downgrade at this time.
If [redacted] no longer wishes to continue with their valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our District Vice President (“VP”) made several attempts to contact member regarding her concerns but his calls were not returned. There is no provision in member’s Agreement that allows her to change the terms at any time within the Initial Term and our VP made no such claims that we could. Nevertheless, at this time we have cancelled the remaining member’s Agreement with no further billing or obligation, waiving the voluntary cancellation fee which would have been $720.00 at the time of the cancellation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management spoke to [redacted] regarding her request to obtain signature access. We offered her the option to receive signature access at the current monthly rate of 39.99 and the upgrade fee would be waived. This would be a 10 dollar increase in her monthly dues. Member declined offer and will...
remain at 29.99 per month. No further action will be taken. Thank you.
LA Fitness contacted member regarding his concerns and we cancelled the remaining term of the personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Effective November 20, 2015, Fitness & Sports Clubs, LLC (a wholly owned subsidiary of Fitness International, LLC), doing business as LA Fitness (“LA Fitness”), purchased certain club assets related to 24 Hour Fitness clubs and acquired certain membership agreements. [redacted] membership was one of those memberships.
Thus, His agreement and billing information were not obtained unlawfully. As [redacted] acknowledges, his membership was on a freeze status at the time of the acquisition. Accordingly, he was not billed for any monthly dues. What he was billed for was the annual fee of $39.99 that he agreed to pay when he purchased his membership with 24 Hour Fitness. There was no mistake. Nevertheless, as requested by [redacted] in his original complaint, a courtesy was extended to cancel the memberships and a refund was completed back to the [redacted] Card in the amount of $79.98. [redacted] requested no additional contact during his conversation with management.
However, should [redacted] have any additional concerns he has direct contact information and, if needed, we would be happy to assist him. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. We informed him that his membership was already cancelled and will waive the $29.99 balance on file. We believe this matter to be resolved and Mr. [redacted] satisfied with the resolution. Thank you.
Our District Vice President contacted [redacted] regarding her concerns. He spoke to her son (who translated for her) and, in light of any possible misunderstanding at the point of sale, we cancelled the remaining term of her personal training agreement with no further billing or obligation and...
processed a refund in the amount of $[redacted].00, representing one of the months was billed after the initial payment (refund applied to the same account used for payment). Please note that [redacted] received credit for the other two months from American Express.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 12/15/15 (the “Initial Term”). Member paid a total of $250.00 up front, which included the enrollment fee and payment...
for the first month of personal training sessions.
Member further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 1/15/16, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections of the payment schedule section of the Agreement. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. In addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her initials and signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refund.
However, she did not exercise this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision in her Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 6/16/15 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each, through “EFT” (Electronic Funds Transfer) every month, beginning 7/16/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist. It should also be noted that, after signing and initialing digitally on a signature pad, a hard copy of the agreement was printed, reviewed with member once again and she initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our records reflect that [redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 5/15/14 (the “Initial Term”). She paid a total of $360.00 up front, which included the enrollment...
fee, processing fee and payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $260.00 each, every four weeks, beginning 6/12/14, for the remainder of the Initial Term. There is no provision in member’s personal training agreement that entitles her to terminate the agreement early if she moves. Thus, member is not entitled to terminate the agreement early for this reason. However, rather than force our members to complete the entire term of their commitment if their circumstances change, LA Fitness includes a voluntary cancelation provision which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor the remaining term of her personal training agreement.
Management contacted [redacted] regarding the cancellation of his monthly dues membership and his frustration with staff at the local club. [redacted] stated he attempted to cancel via telephone and email. These are not acceptable forms of cancellation and as a result, no such cancellation was...
processed. The history on [redacted] account reflects that he was advised by telephone of the accepted cancellation procedures. LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. [redacted] cancellation was processed on 11/15/2016 based on his in person request at the [redacted] location. [redacted] final billing was 11/10/2016, which was prior to his cancellation request, so a refund is not warranted in this case.
Nevertheless, our District Operations Manager offered to accept the email [redacted] states he sent to customer service on 10/25/2016 as the effective cancellation date. Additionally, we offered to refund $29.95. [redacted] declined our resolution offers. Should he decide to accept the resolution offers, we encourage him to contact us so we can move forward with processing the adjustments. We believe this to be a fair and reasonable resolution. Thank you.