Per [redacted] request we have upgraded his monthly billed membership from single state access to multi state access at no charge. We apologize for any miscommunication that may have occurred
at the time of joining. LA Fitness strives to provide the best rates possible for our...
customers to suit their needs. We believe this issue to be resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had asked them to not bill me for anything pertaining to personal trainer, and with in 10 minutes they billed me and my rent and other bills were late because of it I had gone in to talk to them about 5 days after and explained I cant afford a personal trainer and wanted to get out of the contract they said there is nothing they can do. so this solution, doesnt work for me. I wanted out of the contract, my money refunded and to never be contacted for this issue again by them. they keep throwing the signed contract back in my face saying well why did you sign it and agree to it. well at that time I was in the middle of trying to catch my breathe cause the person who was running my fitness test had commented I have exercise induced asthma. I dont think it's wise to give a person with exercised induced asthma with a personal trainer. they claimed it didnt register that I had asked to wait for anything becuase I dont have the funds for it. so I called them a few days later to get this resolved with no solution in my favor. this solution doesnt help me in the slightest.
Regards,
[redacted]
Our District Vice President (“VP”) made several attempts to contact member regarding her concerns but his calls were not returned. There is no provision in member’s Agreement that allows her to change the terms at any time within the Initial Term and our VP made no such claims that we could. Nevertheless, at this time we have cancelled the remaining member’s Agreement with no further billing or obligation, waiving the voluntary cancellation fee which would have been $720.00 at the time of the cancellation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management contacted member regarding her complaint. Management addressed staffs' behavior and cancelled both membership per complaint. We believe this matter to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Member signed a 12 month Personal Training Contract on 8/25/2016. [redacted] acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement because of his current financial circumstance.
For...
this reason, the Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2 of the agreement. These key terms were not only in the Contract, but also in the New Client Checklist in which he also acknowledged that he received and read a copy of his personal training Contract. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations without a fee.
Nevertheless, LA Fitness relieved member of his obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
We believe this resolves the matter, but please advise if we can be of further assistance.
Our District Vice President had been in contact with member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Refund check was mailed to address on file of: [redacted] but it returned "not deliverable as addressed". We will resend it to the address member provided in the details of her complaint. [redacted]
Member completed the initial term of his personal training agreement with the payment of $140.00 on 12/9/14. Member was charged two more times after the initial term, $140.00 on 1/6/15 and $140.00 on 2/3/15. LA Fitness has since processed refunds for those payments (refunds...
were applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. LA Fitness has already modified my contract to reflect the terms I was sold, and I accept that LA Fitness management says it has addressed the mis-selling at this location, and trust it will not happen again.Since the narrative is recorded with the Revdex.com for others to identify any pattern of behavior, I am satisfied that consumers have the opportunity to identify themselves as members of a Class, and not one-off's, should this occur again/continue to be observed practice at LA Fitness locations.
Regards,
[redacted]
Our records indicate a refund in the amount of $220 was issued on 4/18/16 via check and mailed to the address on file. $360 was refunded back to the [redacted] card on 4/14/16 and $358.80 was refunded back to the [redacted] card on 3/28/15.
We believe this matter to be resolved and no further action will be taken.
Thank you.
Our District Vice President contacted [redacted] regarding her concerns. He spoke to her son (who translated for her) and, in light of any possible misunderstanding at the point of sale, we cancelled the remaining term of her personal training agreement with no further billing or obligation and...
processed a refund in the amount of $[redacted].00, representing one of the months was billed after the initial payment (refund applied to the same account used for payment). Please note that [redacted] received credit for the other two months from American Express.
Management spoke to [redacted] on 2/17/15 regarding the cancellation of [redacted] monthly billed membership. [redacted]s claims he cancelled her membership along with his in September of 2014. Our records indicate we only received a cancellation for [redacted]s membership and...
explained that each individual membership is required a cancellation request. [redacted]s was advised that no refund is owed at that time. An immediate cancellation was processed and no further billed will occur for [redacted] membership. As a courtesy, a 3 month refund has been processed in the amount of $95.37 back to the [redacted] card. Refunds take about 5-7 business days. We believe this matter to be resolved.\ thank you.
Management has reviewed HVAC temperatures at the Lake Worth location and previously discussed the system in place to monitor set points and location temperatures with Mrs. [redacted]. All units are working within the HVAC set points. We will continue to work towards maintaining HVAC systems at their optimal performance and schedule repairs in as timely a manner as possible when needed. Thank you.
Management contacted [redacted] in regards to the billing issue on his monthly billed membership. Their seems to be some confusion regarding the payments that were made at the time of sign up. [redacted] claims a payment in the amount of 299.50 by e-funds did not decline. We are more than happy...
to rectify this issue if [redacted] would provide his home club with a bank statement showing proof the payment cleared. We encourage [redacted] to contact us in order to resolve this issue. Thank you.
LA Fitness cancelled member's personal training agreement and processed a full refund as of 8/11/17 (refund applied to the same account used for payment).
thank you so much! I just got this message. It went to my spam folder. They said they refunded me the money but that credit card is now closed. Could you please ask them which credit card this refund was applied? Is it possible to send the check to me? Thanks,[redacted]
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. [redacted] stated she cancelled September 5, 2014 although we have not received a cancellation as a courtesy we have honored
a refund in the amount of $69.90 back to the [redacted] on file....
An immediate cancelation has been processed and no further billing will occur. Refunds take about 5-7 business days to be refunded back. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
dear Revdex.com thank you for your help I did not agree to this ,the hot tub was broken for 3 months so why are they only issuing credit for one month ,plus the did not fax or e mail me a copy of cancelation ,I have found out you cannot trust what they are saying please just get me a copy of cancelation so I do not have to deal with them anymore thank you again [redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation.
Per [redacted] request we have upgraded his monthly billed membership from single state access to multi state access at no charge. We apologize for any miscommunication that may have occurred
at the time of joining. LA Fitness strives to provide the best rates possible for our...
customers to suit their needs. We believe this issue to be resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I had asked them to not bill me for anything pertaining to personal trainer, and with in 10 minutes they billed me and my rent and other bills were late because of it I had gone in to talk to them about 5 days after and explained I cant afford a personal trainer and wanted to get out of the contract they said there is nothing they can do. so this solution, doesnt work for me. I wanted out of the contract, my money refunded and to never be contacted for this issue again by them. they keep throwing the signed contract back in my face saying well why did you sign it and agree to it. well at that time I was in the middle of trying to catch my breathe cause the person who was running my fitness test had commented I have exercise induced asthma. I dont think it's wise to give a person with exercised induced asthma with a personal trainer. they claimed it didnt register that I had asked to wait for anything becuase I dont have the funds for it. so I called them a few days later to get this resolved with no solution in my favor. this solution doesnt help me in the slightest.
Regards,
[redacted]
Our District Vice President (“VP”) made several attempts to contact member regarding her concerns but his calls were not returned. There is no provision in member’s Agreement that allows her to change the terms at any time within the Initial Term and our VP made no such claims that we could. Nevertheless, at this time we have cancelled the remaining member’s Agreement with no further billing or obligation, waiving the voluntary cancellation fee which would have been $720.00 at the time of the cancellation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management contacted member regarding her complaint. Management addressed staffs' behavior and cancelled both membership per complaint. We believe this matter to be resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Member signed a 12 month Personal Training Contract on 8/25/2016. [redacted] acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement because of his current financial circumstance.
For...
this reason, the Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2 of the agreement. These key terms were not only in the Contract, but also in the New Client Checklist in which he also acknowledged that he received and read a copy of his personal training Contract. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations without a fee.
Nevertheless, LA Fitness relieved member of his obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
We believe this resolves the matter, but please advise if we can be of further assistance.
Our District Vice President had been in contact with member regarding his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligation.
Refund check was mailed to address on file of: [redacted] but it returned "not deliverable as addressed". We will resend it to the address member provided in the details of her complaint. [redacted]
Member completed the initial term of his personal training agreement with the payment of $140.00 on 12/9/14. Member was charged two more times after the initial term, $140.00 on 1/6/15 and $140.00 on 2/3/15. LA Fitness has since processed refunds for those payments (refunds...
were applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. LA Fitness has already modified my contract to reflect the terms I was sold, and I accept that LA Fitness management says it has addressed the mis-selling at this location, and trust it will not happen again.Since the narrative is recorded with the Revdex.com for others to identify any pattern of behavior, I am satisfied that consumers have the opportunity to identify themselves as members of a Class, and not one-off's, should this occur again/continue to be observed practice at LA Fitness locations.
Regards,
[redacted]
Our records indicate a refund in the amount of $220 was issued on 4/18/16 via check and mailed to the address on file. $360 was refunded back to the [redacted] card on 4/14/16 and $358.80 was refunded back to the [redacted] card on 3/28/15.
We believe this matter to be resolved and no further action will be taken.
Thank you.
Our District Vice President contacted [redacted] regarding her concerns. He spoke to her son (who translated for her) and, in light of any possible misunderstanding at the point of sale, we cancelled the remaining term of her personal training agreement with no further billing or obligation and...
processed a refund in the amount of $[redacted].00, representing one of the months was billed after the initial payment (refund applied to the same account used for payment). Please note that [redacted] received credit for the other two months from American Express.
Management spoke to [redacted] on 2/17/15 regarding the cancellation of [redacted] monthly billed membership. [redacted]s claims he cancelled her membership along with his in September of 2014. Our records indicate we only received a cancellation for [redacted]s membership and...
explained that each individual membership is required a cancellation request. [redacted]s was advised that no refund is owed at that time. An immediate cancellation was processed and no further billed will occur for [redacted] membership. As a courtesy, a 3 month refund has been processed in the amount of $95.37 back to the [redacted] card. Refunds take about 5-7 business days. We believe this matter to be resolved.\ thank you.
Management has reviewed HVAC temperatures at the Lake Worth location and previously discussed the system in place to monitor set points and location temperatures with Mrs. [redacted]. All units are working within the HVAC set points. We will continue to work towards maintaining HVAC systems at their optimal performance and schedule repairs in as timely a manner as possible when needed. Thank you.
Management contacted [redacted] in regards to the billing issue on his monthly billed membership. Their seems to be some confusion regarding the payments that were made at the time of sign up. [redacted] claims a payment in the amount of 299.50 by e-funds did not decline. We are more than happy...
to rectify this issue if [redacted] would provide his home club with a bank statement showing proof the payment cleared. We encourage [redacted] to contact us in order to resolve this issue. Thank you.
LA Fitness cancelled member's personal training agreement and processed a full refund as of 8/11/17 (refund applied to the same account used for payment).
thank you so much! I just got this message. It went to my spam folder. They said they refunded me the money but that credit card is now closed. Could you please ask them which credit card this refund was applied? Is it possible to send the check to me? Thanks,[redacted]
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. [redacted] stated she cancelled September 5, 2014 although we have not received a cancellation as a courtesy we have honored
a refund in the amount of $69.90 back to the [redacted] on file....
An immediate cancelation has been processed and no further billing will occur. Refunds take about 5-7 business days to be refunded back. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
dear Revdex.com thank you for your help I did not agree to this ,the hot tub was broken for 3 months so why are they only issuing credit for one month ,plus the did not fax or e mail me a copy of cancelation ,I have found out you cannot trust what they are saying please just get me a copy of cancelation so I do not have to deal with them anymore thank you again [redacted]