Our previous response still stands
Management spoke to [redacted] regarding the canellation of his annually billed fitness membership. He states he provided proof of relocation and has made several attempts to cancel since August of 2015. Unfortunately his request was not received nor processed. Due to his attempt to cancel due to relocation we have honored his request and issued a pro rated refund in the amount of $630.12 back to the [redacted] card on file. Refunds take 5-7 business days to be refunded. We believe this matter to be resolved and the member is satisfied. Thank you.
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. At the time of his cancellation request, member had used all of his...
paid sessions and the payment he made was simply a cancellation fee, not a payment for additional sessions. Nevertheless, we offered to reverse the cancellation so that member could continue with remaining term if there had been any misunderstanding. However, member elected not to continue with the remaining term of his personal training agreement and chose to let the cancellation stand. Thus, he is not entitled to a refund of the fee he voluntary paid to terminate his agreement early.
LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed...
to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Our records do not reflect receipt of such a cancellation request let alone any of the attempts that member claims she and her husband made. Nevertheless, as a result of the disputed charges, LA Fitness cancelled her personal training membership due to non-payment on 4/20/17. However, a refund is simply not due in this case.
LA Fitness cancelled member's personal training agreement and processed a full refund as of 8/11/17 (refund applied to the same account used for payment).
Our District Operations Manager contacted member regarding her concerns and, in light of the service issues she experienced, we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Management spoke to [redacted] on 3/12/15 regarding the status of his monthly billed family membership. As a resolution the balance in the amount of $314.97 has been waived for monthly dues and the membership has been reinstated. Billing will continue on the 11th of each month at the rate of...
Member paid $355.95 up front. He used 2 sessions at a rate of $60.00 per session for a total of $126.00 (with tax) prior to cancellation. He was refunded the difference of $229.95. Member is not entitled to a refund for services rendered.
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
In the last email to the Revdex.com they said they were still going to charge me as a member. Glad this is all documented, LA Fitness is a horrible company. I never recieved any membership cancellation email.
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her daughter [redacted] membership. She stated she cancelled the membership in September of 2014, our records indicate nocancellation was received. However as a courtesy we have processed an immediate cancellation and a 2 month refund in the amount of $75.76 back to the Checkingaccount.
Refunds take about 5-7 business days to be refunded back. Thank you.
it is true LA Fitness Management has contacted me and agreed, as a 'courtesy' to refund the unused portion of my 3 years Paid In Full membership, I informed I no longer had the [redacted] used to pay and I would need a check. I got an email informing this was approved on 12/12/2014. So far I have not received anything (20 days have passed) and I would like to keep this complaint open until I have received a check from them. Regards,[redacted]
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. [redacted] stated she cancelled September 5, 2014 although we have not received a cancellation as a courtesy we have honored
a refund in the amount of $69.90 back to the [redacted] on file....
An immediate cancelation has been processed and no further billing will occur. Refunds take about 5-7 business days to be refunded back. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this...
action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 5/15/15 regarding his yearly membership. It has been decided a cancellation and a refund in the amount of $126.56 back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you
Management contacted [redacted] via email regarding his concerns with the experience with local staff when attempting to activate a guest pass and the follow up after his club visit. LA Fitness strives to provide excellent customer service and we regret that he came away from the interactions...
feeling like our staff had not behaved professionally.
We apologize for the experience he had and in no way condone such alleged behavior. [redacted] request to remove all the information provided during the club visit from our systems has been completed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and find that this resolution would be satisfactory to me. I am still disappointed that I was not refunded my previous payments for the training sessions I will not be using, however, my contract was paid and I am now out of the personal training. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
dear Revdex.com thank you for your help I did not agree to this ,the hot tub was broken for 3 months so why are they only issuing credit for one month ,plus the did not fax or e mail me a copy of cancelation ,I have found out you cannot trust what they are saying please just get me a copy of cancelation so I do not have to deal with them anymore thank you again [redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management cancelled his monthly dues membership and refunded the last two months. Refunds typically, could take up to 5-7 business days to complete and will go back to the [redacted] card on file. We believe this matter...
Our previous response still stands
Management spoke to [redacted] regarding the canellation of his annually billed fitness membership. He states he provided proof of relocation and has made several attempts to cancel since August of 2015. Unfortunately his request was not received nor processed. Due to his attempt to cancel due to relocation we have honored his request and issued a pro rated refund in the amount of $630.12 back to the [redacted] card on file. Refunds take 5-7 business days to be refunded. We believe this matter to be resolved and the member is satisfied. Thank you.
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. At the time of his cancellation request, member had used all of his...
paid sessions and the payment he made was simply a cancellation fee, not a payment for additional sessions. Nevertheless, we offered to reverse the cancellation so that member could continue with remaining term if there had been any misunderstanding. However, member elected not to continue with the remaining term of his personal training agreement and chose to let the cancellation stand. Thus, he is not entitled to a refund of the fee he voluntary paid to terminate his agreement early.
LA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed...
to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Our records do not reflect receipt of such a cancellation request let alone any of the attempts that member claims she and her husband made. Nevertheless, as a result of the disputed charges, LA Fitness cancelled her personal training membership due to non-payment on 4/20/17. However, a refund is simply not due in this case.
LA Fitness cancelled member's personal training agreement and processed a full refund as of 8/11/17 (refund applied to the same account used for payment).
Our District Operations Manager contacted member regarding her concerns and, in light of the service issues she experienced, we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Management spoke to [redacted] on 3/12/15 regarding the status of his monthly billed family membership. As a resolution the balance in the amount of $314.97 has been waived for monthly dues and the membership has been reinstated. Billing will continue on the 11th of each month at the rate of...
99.99 per month. Member is satisfied. Thank you.
Member paid $355.95 up front. He used 2 sessions at a rate of $60.00 per session for a total of $126.00 (with tax) prior to cancellation. He was refunded the difference of $229.95. Member is not entitled to a refund for services rendered.
Member received credit in the amount of $280.00 for the 12/20/16 billing from her bank.
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted]
In the last email to the Revdex.com they said they were still going to charge me as a member. Glad this is all documented, LA Fitness is a horrible company. I never recieved any membership cancellation email.
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her daughter [redacted] membership. She stated she cancelled the membership in September of 2014, our records indicate nocancellation was received. However as a courtesy we have processed an immediate cancellation and a 2 month refund in the amount of $75.76 back to the Checkingaccount.
Refunds take about 5-7 business days to be refunded back. Thank you.
Revdex.com:While...
it is true LA Fitness Management has contacted me and agreed, as a 'courtesy' to refund the unused portion of my 3 years Paid In Full membership, I informed I no longer had the [redacted] used to pay and I would need a check. I got an email informing this was approved on 12/12/2014. So far I have not received anything (20 days have passed) and I would like to keep this complaint open until I have received a check from them. Regards,[redacted]
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. [redacted] stated she cancelled September 5, 2014 although we have not received a cancellation as a courtesy we have honored
a refund in the amount of $69.90 back to the [redacted] on file....
An immediate cancelation has been processed and no further billing will occur. Refunds take about 5-7 business days to be refunded back. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this...
action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 5/15/15 regarding his yearly membership. It has been decided a cancellation and a refund in the amount of $126.56 back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you
Management contacted [redacted] via email regarding his concerns with the experience with local staff when attempting to activate a guest pass and the follow up after his club visit. LA Fitness strives to provide excellent customer service and we regret that he came away from the interactions...
feeling like our staff had not behaved professionally.
We apologize for the experience he had and in no way condone such alleged behavior. [redacted] request to remove all the information provided during the club visit from our systems has been completed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and find that this resolution would be satisfactory to me. I am still disappointed that I was not refunded my previous payments for the training sessions I will not be using, however, my contract was paid and I am now out of the personal training. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
dear Revdex.com thank you for your help I did not agree to this ,the hot tub was broken for 3 months so why are they only issuing credit for one month ,plus the did not fax or e mail me a copy of cancelation ,I have found out you cannot trust what they are saying please just get me a copy of cancelation so I do not have to deal with them anymore thank you again [redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, Management cancelled his monthly dues membership and refunded the last two months. Refunds typically, could take up to 5-7 business days to complete and will go back to the [redacted] card on file. We believe this matter...
to be resolved. Thank you.