Management spoke to Mr. [redacted] on 11/13/14 regarding hisconcerns with the steam room. We appreciate out member’s feedback. We ensuredMr. [redacted] that the steam room issue has been addressed and fixed. Mr. [redacted]is satisfied and appreciated the follow up. Thank you
Management spoke to [redacted] on 8/26/15 regarding cancelling his paid in full membership. He states he has a medical condition which would be cause to cancel and receive a pro rated refund. We advised him to provide medical proof of such condition. He has been advised that he is not entitled to...
a refund should no proof be given. Member understands. No further action will be taken at this time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
According to our records Mr. [redacted] has activated his membership. Our Austin S. Lamar Blvd location was opened on 3/13/15, we apologize for any inconvenience this may have caused. Should Mr. [redacted] wish to discuss anything further we encourage him to return our call or contact his home club. Thank you.
Management spoke with Ms. [redacted] husband regarding this membership. Our Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness). Like most health clubs, LA Fitness does not permit its...
members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Ms. [redacted] was given a warning in the past and an opportunity to cease these types of acts. On 9/21/2017 it was determined necessary to discontinue her membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rights. After considering all factors we are staying with the original decision to keep this membership revoked. Thank you.
Our previous response still stands
Management spoke to [redacted] regarding the canellation of his annually billed fitness membership. He states he provided proof of relocation and has made several attempts to cancel since August of 2015. Unfortunately his request was not received nor processed. Due to his attempt to cancel due to relocation we have honored his request and issued a pro rated refund in the amount of $630.12 back to the [redacted] card on file. Refunds take 5-7 business days to be refunded. We believe this matter to be resolved and the member is satisfied. Thank you.
it is true LA Fitness Management has contacted me and agreed, as a 'courtesy' to refund the unused portion of my 3 years Paid In Full membership, I informed I no longer had the [redacted] used to pay and I would need a check. I got an email informing this was approved on 12/12/2014. So far I have not received anything (20 days have passed) and I would like to keep this complaint open until I have received a check from them. Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness refuses to provide training to me at the facility that was mentioned because I am GAY - that was stated by [redacted] the Regional Vice President - therefore when a company refuses to fulfil a signed contract, the contract becomes null and void, and I am entitled to a refund.Regards,[redacted]
Our records do not reflect an overpayment or that an additional $420.00 was charged. Nevertheless, our Regional Vice President has been attempted to contact member again for clarification. We encourage member to return his call for further assistance. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for 24 total sessions to be paid over a minimum initial term of 12 months, beginning 6/16/15 (the “Initial Term”). Member paid a total of $222.27 up front, which...
included the processing fee and payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $110.00 each (plus tax) every month, beginning 7/16/15, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement ( a copy of the agreement is included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) without a fee. Nevertheless, our District Manager, [redacted]., has attempted contact member to address her concerns but his calls have not been returned. We encourage member to return [redacted] calls for further assistance.
Management spoke to [redacted] on 6/3/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation was processed and no further billing has occurred. The balance in the amount of $19.00 has been waived. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I filed a claim aganst L.A. Fitness at the small claims court. The issue is not resolved.
Regards,
[redacted]
Our District Operations Manager contacted member regarding her concerns and, in light of the service issues she experienced, we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Management contacted [redacted] in regards to her concern with her billing information being updated. We explained to her that her bank institution authorized the updating of her billing information in the event her billing information should change. As a courtesy an immediate cancellation has been processed per her request and a refund in the amount of $21.40 was refund back to the[redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
LA Fitness has made several attempts to contact member regarding her concerns but she has not returned our calls. She spoke to our Personal Training Director, [redacted] on 2/11/15 and was assigned a new trainer. However, our records reflect that she did not resume training so we attempted to follow up...
with her on 2/26/15 and 3/26/15 but received no response from member. In fact, our records reflect that she only used the club once after February. In addition, there is no provision in member’s personal training agreement that entitles her to terminate her agreement early if she moves, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate her agreement and abandon her contractual obligations early without a fee. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our position has not changed. Member’s concerns were addressed in our initial response. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please mail me a confirmation by US Mail.
Regards,
Steven Burda
Management spoke to Mr. [redacted] on 11/13/14 regarding hisconcerns with the steam room. We appreciate out member’s feedback. We ensuredMr. [redacted] that the steam room issue has been addressed and fixed. Mr. [redacted]is satisfied and appreciated the follow up. Thank you
Management spoke to [redacted] on 8/26/15 regarding cancelling his paid in full membership. He states he has a medical condition which would be cause to cancel and receive a pro rated refund. We advised him to provide medical proof of such condition. He has been advised that he is not entitled to...
a refund should no proof be given. Member understands. No further action will be taken at this time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]...
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
According to our records Mr. [redacted] has activated his membership. Our Austin S. Lamar Blvd location was opened on 3/13/15, we apologize for any inconvenience this may have caused. Should Mr. [redacted] wish to discuss anything further we encourage him to return our call or contact his home club. Thank you.
Management spoke with Ms. [redacted] husband regarding this membership. Our Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness). Like most health clubs, LA Fitness does not permit its...
members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Ms. [redacted] was given a warning in the past and an opportunity to cease these types of acts. On 9/21/2017 it was determined necessary to discontinue her membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rights. After considering all factors we are staying with the original decision to keep this membership revoked. Thank you.
Our previous response still stands
Management spoke to [redacted] regarding the canellation of his annually billed fitness membership. He states he provided proof of relocation and has made several attempts to cancel since August of 2015. Unfortunately his request was not received nor processed. Due to his attempt to cancel due to relocation we have honored his request and issued a pro rated refund in the amount of $630.12 back to the [redacted] card on file. Refunds take 5-7 business days to be refunded. We believe this matter to be resolved and the member is satisfied. Thank you.
Copy of member's agreement attached
Revdex.com:While...
it is true LA Fitness Management has contacted me and agreed, as a 'courtesy' to refund the unused portion of my 3 years Paid In Full membership, I informed I no longer had the [redacted] used to pay and I would need a check. I got an email informing this was approved on 12/12/2014. So far I have not received anything (20 days have passed) and I would like to keep this complaint open until I have received a check from them. Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness refuses to provide training to me at the facility that was mentioned because I am GAY - that was stated by [redacted] the Regional Vice President - therefore when a company refuses to fulfil a signed contract, the contract becomes null and void, and I am entitled to a refund.Regards,[redacted]
Member received credit in the amount of $280.00 for the 12/20/16 billing from her bank.
Our records do not reflect an overpayment or that an additional $420.00 was charged. Nevertheless, our Regional Vice President has been attempted to contact member again for clarification. We encourage member to return his call for further assistance. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for 24 total sessions to be paid over a minimum initial term of 12 months, beginning 6/16/15 (the “Initial Term”). Member paid a total of $222.27 up front, which...
included the processing fee and payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $110.00 each (plus tax) every month, beginning 7/16/15, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement ( a copy of the agreement is included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) without a fee. Nevertheless, our District Manager, [redacted]., has attempted contact member to address her concerns but his calls have not been returned. We encourage member to return [redacted] calls for further assistance.
Management spoke to [redacted] on 6/3/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation was processed and no further billing has occurred. The balance in the amount of $19.00 has been waived. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I filed a claim aganst L.A. Fitness at the small claims court. The issue is not resolved.
Regards,
[redacted]
Our District Operations Manager contacted member regarding her concerns and, in light of the service issues she experienced, we have cancelled the remaining term of her personal training agreement with no further billing or obligation.
Management contacted [redacted] in regards to her concern with her billing information being updated. We explained to her that her bank institution authorized the updating of her billing information in the event her billing information should change. As a courtesy an immediate cancellation has been processed per her request and a refund in the amount of $21.40 was refund back to the[redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
LA Fitness has made several attempts to contact member regarding her concerns but she has not returned our calls. She spoke to our Personal Training Director, [redacted] on 2/11/15 and was assigned a new trainer. However, our records reflect that she did not resume training so we attempted to follow up...
with her on 2/26/15 and 3/26/15 but received no response from member. In fact, our records reflect that she only used the club once after February. In addition, there is no provision in member’s personal training agreement that entitles her to terminate her agreement early if she moves, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate her agreement and abandon her contractual obligations early without a fee. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Our position has not changed. Member’s concerns were addressed in our initial response. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please mail me a confirmation by US Mail.
Regards,
Steven Burda