Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please mail me a confirmation by US Mail.
Regards,
Steven Burda
Management spoke with Ms. [redacted] husband regarding this membership. Our Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness). Like most health clubs, LA Fitness does not permit its...
members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Ms. [redacted] was given a warning in the past and an opportunity to cease these types of acts. On 9/21/2017 it was determined necessary to discontinue her membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rights. After considering all factors we are staying with the original decision to keep this membership revoked. Thank you.
Management spoke to [redacted] regarding her complaint. Management cancelled membership and refunded $128.98 back to the checking on file. [redacted] confirmed that she received the refund.
We believe this matter to be resolved and member is satisfied with resolution and with...
Our records reflect that member approached our Personal Training Director, [redacted] about cancelling on 3/14/16. [redacted] informed member of the voluntary cancellation provision in his personal training agreement, which affords him the option to unilaterally cancel at any time, for any reason, by paying only...
half of the remaining balance due under the agreement.
However, member refused to pay the cancellation fee, insisting that [redacted] had the power to simply cancel the agreement without a fee or any further billing. [redacted] advised member that that was not the case and member left the club. It should be noted that on 3/28/16, [redacted] called member to follow up with him as his personal training membership was still active.
Member informed [redacted] that he was in the process of mailing in his cancellation notice. However, it was not until 5/3/16 that member paid the cancellation fee to terminate his agreement early. Member had a couple of opportunities to pay the cancellation fee and terminate his agreement prior to 5/3/16 but elected not to. Thus, regular monthly billing continued and member was properly billed in accordance with the terms of members agreement until the time of his cancellation. There is no refund owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I decline your response because your company is responsible and I will not settle for you working with Law enforcement because they don't care and their are no leads. Please stop saying that so I need your company to replace my personal belongings that were stolen and take responsibility, you didn't send the thief but it happen on your property. It will cost you a lot less to replace my items than to pay your attorney court cost to see me in court. I'm not settling for your response. If your working with law enforcement please tell me what it is that you have done so far ? thank you
Regards,
[redacted]
LA Fitness has made several attempts to contact member regarding her concerns but she has not returned our calls. She spoke to our Personal Training Director, [redacted] on 2/11/15 and was assigned a new trainer. However, our records reflect that she did not resume training so we attempted to follow up...
with her on 2/26/15 and 3/26/15 but received no response from member. In fact, our records reflect that she only used the club once after February. In addition, there is no provision in member’s personal training agreement that entitles her to terminate her agreement early if she moves, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate her agreement and abandon her contractual obligations early without a fee. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 2/17/15 regarding the cancellation of [redacted] monthly billed membership. [redacted]s claims he cancelled her membership along with his in September of 2014. Our records indicate we only received a cancellation for [redacted]s membership and...
explained that each individual membership is required a cancellation request. [redacted]s was advised that no refund is owed at that time. An immediate cancellation was processed and no further billed will occur for [redacted] membership. As a courtesy, a 3 month refund has been processed in the amount of $95.37 back to the [redacted] card. Refunds take about 5-7 business days. We believe this matter to be resolved.\ thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I filed a claim aganst L.A. Fitness at the small claims court. The issue is not resolved.
Regards,
[redacted]
Management has reviewed HVAC temperatures at the Lake Worth location and previously discussed the system in place to monitor set points and location temperatures with Mrs. [redacted]. All units are working within the HVAC set points. We will continue to work towards maintaining HVAC systems at their optimal performance and schedule repairs in as timely a manner as possible when needed. Thank you.
Management spoke to [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether[redacted] would like to continue his membership or not. Management spoke to [redacted] on 12/24/15 and he chose to not continue his membership. An immediate cancellation was processed and the balance has been waived. No further action will be taken. Thank you.
Management spoke to [redacted] regarding his complaint. Under the terms of the membership, LA Fitness maintains the right to terminate [redacted] membership at any time. [redacted] membership will not be reinstated. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] in regards to her concern with her billing information being updated. We explained to her that her bank institution authorized the updating of her billing information in the event her billing information should change. As a courtesy an immediate cancellation has been processed per her request and a refund in the amount of $21.40 was refund back to the[redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/3/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation was processed and no further billing has occurred. The balance in the amount of $19.00 has been waived. We believe this matter to be resolved. Thank you.
thank you so much! I just got this message. It went to my spam folder. They said they refunded me the money but that credit card is now closed. Could you please ask them which credit card this refund was applied? Is it possible to send the check to me? Thanks,[redacted]
HI. Thank you for contacting them. A rep from their office did contact me named [redacted]. I was able to speak to him in person as well as on the phone. They apologized for calling so many times. I do find that to be unnecessary and they should allow the patrons at least a week before calling and in my opinion HARRASSING them for the payments.
Thank you for forwarding the info as I felt that was the only way to get a real response because it seems like "They do not CARE. They take your money and they don't offer classes that are LOW IMPACT Zumba most of the people that go there are FAT and out of shape but if there were some LOW impact classes I'm sure more people including myself would attend. Sometimes the gym is not clean, items not working. BUT that's okay if your 20 seconds late making a payment they HARRASS you and call 7, 8, 13 times in one day. That's RIDICULOUS. So I think we've gotten a few things resolved and I was able to speak to the rep. The California office simply forwarded to him. I appreciate that.
Thank you again for your assistance in us getting these things narrowed down.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records indicate a refund in the amount of $220 was issued on 4/18/16 via check and mailed to the address on file. $360 was refunded back to the [redacted] card on 4/14/16 and $358.80 was refunded back to the [redacted] card on 3/28/15.
We believe this matter to be resolved and no further action will be taken.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11983102, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please mail me a confirmation by US Mail.
Regards,
Steven Burda
Management spoke with Ms. [redacted] husband regarding this membership. Our Membership Policies and Club Rules and Regulations, clearly states that no member or guest may coach or train other members or guests (as solely determined by LA Fitness). Like most health clubs, LA Fitness does not permit its...
members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Ms. [redacted] was given a warning in the past and an opportunity to cease these types of acts. On 9/21/2017 it was determined necessary to discontinue her membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of her contractual rights. After considering all factors we are staying with the original decision to keep this membership revoked. Thank you.
Management spoke to [redacted] regarding her complaint. Management cancelled membership and refunded $128.98 back to the checking on file. [redacted] confirmed that she received the refund.
We believe this matter to be resolved and member is satisfied with resolution and with...
follow up call. Thank you.
LA Fitness cancelled member's personal training agreement and processed a full refund on 2/28/17 (refund applied to the same account used for payment)
Our records reflect that member approached our Personal Training Director, [redacted] about cancelling on 3/14/16. [redacted] informed member of the voluntary cancellation provision in his personal training agreement, which affords him the option to unilaterally cancel at any time, for any reason, by paying only...
half of the remaining balance due under the agreement.
However, member refused to pay the cancellation fee, insisting that [redacted] had the power to simply cancel the agreement without a fee or any further billing. [redacted] advised member that that was not the case and member left the club. It should be noted that on 3/28/16, [redacted] called member to follow up with him as his personal training membership was still active.
Member informed [redacted] that he was in the process of mailing in his cancellation notice. However, it was not until 5/3/16 that member paid the cancellation fee to terminate his agreement early. Member had a couple of opportunities to pay the cancellation fee and terminate his agreement prior to 5/3/16 but elected not to. Thus, regular monthly billing continued and member was properly billed in accordance with the terms of members agreement until the time of his cancellation. There is no refund owed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I decline your response because your company is responsible and I will not settle for you working with Law enforcement because they don't care and their are no leads. Please stop saying that so I need your company to replace my personal belongings that were stolen and take responsibility, you didn't send the thief but it happen on your property. It will cost you a lot less to replace my items than to pay your attorney court cost to see me in court. I'm not settling for your response. If your working with law enforcement please tell me what it is that you have done so far ? thank you
Regards,
[redacted]
LA Fitness has made several attempts to contact member regarding her concerns but she has not returned our calls. She spoke to our Personal Training Director, [redacted] on 2/11/15 and was assigned a new trainer. However, our records reflect that she did not resume training so we attempted to follow up...
with her on 2/26/15 and 3/26/15 but received no response from member. In fact, our records reflect that she only used the club once after February. In addition, there is no provision in member’s personal training agreement that entitles her to terminate her agreement early if she moves, regardless of how far it may be from an LA Fitness location. Thus, she is not entitled to terminate her agreement and abandon her contractual obligations early without a fee. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor this provision of her personal training agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 2/17/15 regarding the cancellation of [redacted] monthly billed membership. [redacted]s claims he cancelled her membership along with his in September of 2014. Our records indicate we only received a cancellation for [redacted]s membership and...
explained that each individual membership is required a cancellation request. [redacted]s was advised that no refund is owed at that time. An immediate cancellation was processed and no further billed will occur for [redacted] membership. As a courtesy, a 3 month refund has been processed in the amount of $95.37 back to the [redacted] card. Refunds take about 5-7 business days. We believe this matter to be resolved.\ thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I filed a claim aganst L.A. Fitness at the small claims court. The issue is not resolved.
Regards,
[redacted]
Management has reviewed HVAC temperatures at the Lake Worth location and previously discussed the system in place to monitor set points and location temperatures with Mrs. [redacted]. All units are working within the HVAC set points. We will continue to work towards maintaining HVAC systems at their optimal performance and schedule repairs in as timely a manner as possible when needed. Thank you.
Management spoke to [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether[redacted] would like to continue his membership or not. Management spoke to [redacted] on 12/24/15 and he chose to not continue his membership. An immediate cancellation was processed and the balance has been waived. No further action will be taken. Thank you.
Management spoke to [redacted] regarding his complaint. Under the terms of the membership, LA Fitness maintains the right to terminate [redacted] membership at any time. [redacted] membership will not be reinstated. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] in regards to her concern with her billing information being updated. We explained to her that her bank institution authorized the updating of her billing information in the event her billing information should change. As a courtesy an immediate cancellation has been processed per her request and a refund in the amount of $21.40 was refund back to the[redacted] card on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/3/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation was processed and no further billing has occurred. The balance in the amount of $19.00 has been waived. We believe this matter to be resolved. Thank you.
thank you so much! I just got this message. It went to my spam folder. They said they refunded me the money but that credit card is now closed. Could you please ask them which credit card this refund was applied? Is it possible to send the check to me? Thanks,[redacted]
HI. Thank you for contacting them. A rep from their office did contact me named [redacted]. I was able to speak to him in person as well as on the phone. They apologized for calling so many times. I do find that to be unnecessary and they should allow the patrons at least a week before calling and in my opinion HARRASSING them for the payments.
Thank you for forwarding the info as I felt that was the only way to get a real response because it seems like "They do not CARE. They take your money and they don't offer classes that are LOW IMPACT Zumba most of the people that go there are FAT and out of shape but if there were some LOW impact classes I'm sure more people including myself would attend. Sometimes the gym is not clean, items not working. BUT that's okay if your 20 seconds late making a payment they HARRASS you and call 7, 8, 13 times in one day. That's RIDICULOUS. So I think we've gotten a few things resolved and I was able to speak to the rep. The California office simply forwarded to him. I appreciate that.
Thank you again for your assistance in us getting these things narrowed down.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation.
Our records indicate a refund in the amount of $220 was issued on 4/18/16 via check and mailed to the address on file. $360 was refunded back to the [redacted] card on 4/14/16 and $358.80 was refunded back to the [redacted] card on 3/28/15.
We believe this matter to be resolved and no further action will be taken.
Thank you.