LA Fitness offered a reduced cancellation fee. Member elected to take advantage of the reduced fee and paid it on 3/31/16. We cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The management at the club is being very dishonest. They are attempting to remove liability from themselves by claiming I was involved in a physical dispute. Written and verbal witness statements explain that I was wrongfully attacked and that my only fault was telling the operations manager about the incident. In a couple recent phone conversations with the district manager, the reasons that are given as to why my membership has been revoked are denied as ever being the reason for being revoked. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
Dear Revdex.com representative,
On 2/8 I filed complaint[redacted]. LA fitness responded and the issue has been resolved. They removed the monthly charges and restored my husband’s multi-club, multi-state membership. You may close the file.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage her to do so or contact her home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The following email was sent to [redacted] on 8/17/2017 offering what we believe to be a fair and reasonable resolution. Ms. ** declined our offer. Unfortunately, we have been unable to reach an amicable resolution. Based on the signed membership agreement terms provided to Ms. **, a full refund is simply not warranted in this case. We remain open to discuss additional options and encourage Ms. ** to contact us directly should she change her mind and decide to accept our resolution. Dear [redacted], With regard to your Revdex.com complaint, I am not clear what you mean by “I soon realized that I was also getting charged extra for a month that I did not originally sign up for.” This is why I was hoping to speak with you in person to clear that up. Nevertheless, you purchased a month to month membership on 6/5/2017. The start-up cost included a $149 initiation fee plus first and last month’s dues up front. I have included a copy of your signed and initialed membership agreement. The membership agreement is clear and does allow you to cancel for any reason, within 5 business days of purchase for a full refund. If you felt pressure, did not agree to the terms, or simply changed your mind you could have elected to cancel within the given rescission period and you would have indeed received a full refund. Your request to cancel was outside of this given period. I do however want to resolve this with you. You understand and have already been told that a refund is not warranted. If I am able to authorize a refund for the monthly dues billing that occurred on 7/5/2017 and your last month’s prepaid dues, for a total of $89.96, will this resolve your issue? I would also be willing to allow to use the membership through 9/30/2017, with no additional charges or fees. I am hoping we can put closure to this and am trying to be as reasonable as I can here. Please let me know your decision as I would like to reply to the Revdex.com and let them know the status of the complaint.
According to our records Mr. [redacted] has activated his membership. Our Austin S. Lamar Blvd location was opened on 3/13/15, we apologize for any inconvenience this may have caused. Should Mr. [redacted] wish to discuss anything further we encourage him to return our call or contact his home club. Thank you.
Our position has not changed. Member’s concerns were addressed in our initial response. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
---------- Forwarded message ----------From:[redacted]Date: Mon, Apr 18, 2016 at 6:30 PMSubject: RE: You have a new message from the Revdex.comTo: [redacted]
Hi
The merchant didn’t successfully addressed the specific points raised on our rebuttal.
Regards
[redacted]
[redacted]
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. She has not paid such a fee to terminate her agreement early. Thus,...
billing has continued in accordance with terms of member’s agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her personal training services agreement as LA Fitness stands ready to provide the services for which she contracted
As outlined in our initial response, LA Fitness last charged member on 12/22/14 in the amount of $394.20. The charged was refunded on 1/1/15. There were no further charges after 12/22/14. Perhaps member is mistaking the refund that we processed as a charge to his account. We encourage him to contact his bank for clarification.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for 24 total sessions to be paid over a minimum initial term of 12 months, beginning 6/16/15 (the “Initial Term”). Member paid a total of $222.27 up front, which...
included the processing fee and payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $110.00 each (plus tax) every month, beginning 7/16/15, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement ( a copy of the agreement is included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) without a fee. Nevertheless, our District Manager, [redacted]., has attempted contact member to address her concerns but his calls have not been returned. We encourage member to return [redacted] calls for further assistance.
Management spoke to Mr. [redacted] on 11/13/14 regarding hisconcerns with the steam room. We appreciate out member’s feedback. We ensuredMr. [redacted] that the steam room issue has been addressed and fixed. Mr. [redacted]is satisfied and appreciated the follow up. Thank you
Management spoke to member and explained that MSM that helped her with account prior to the issue noted that member declined freezing account at that time, and that billing continued for 10 months with no dispute. Member stated that she doesn't check account so didn't realize was being billed...
regular amountstill. Offered to waive balance on account of 126.66 as courtesy. Member didn't think that was enough, that we should refund difference of all months she was supposed to be frozen as well. Member did not want to take any financial responsibility for what she feels was our mistake, which I explained wasn'treasonable. No further action will be taken as member declined resolution. Thank you
Management spoke to [redacted] regarding the incident that occurred with an employee at our [redacted] location. We apologize for the incident that occurred and the issues have been addressed accordingly with staff. [redacted] is satisfied with the follow up. No further action will be...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness refuses to provide training to me at the facility that was mentioned because I am GAY - that was stated by [redacted] the Regional Vice President - therefore when a company refuses to fulfil a signed contract, the contract becomes null and void, and I am entitled to a refund.Regards,[redacted]
Management contacted [redacted] regarding his concerns with the agreed billing terms for his daughters monthly billed membership and his frustration with the lack of responsiveness by the managers at the local club. We apologize for the experience she had and in no way condone such alleged...
behavior. LA Fitness strives to provide excellent customer service to our members and regret that [redacted] felt like our staff had not behaved professionally.
As a courtesy, we have issued a refund in the amount of $63.85 back to the [redacted] on file. Typically refunds take 5-7 business days to complete. [redacted] indicated that he appreciated the follow up and we assured him this issue has been addressed. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $560.00 (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to member's account.
Management spoke to [redacted] on 8/26/15 regarding cancelling his paid in full membership. He states he has a medical condition which would be cause to cancel and receive a pro rated refund. We advised him to provide medical proof of such condition. He has been advised that he is not entitled to...
a refund should no proof be given. Member understands. No further action will be taken at this time. Thank you
LA Fitness offered a reduced cancellation fee. Member elected to take advantage of the reduced fee and paid it on 3/31/16. We cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The management at the club is being very dishonest. They are attempting to remove liability from themselves by claiming I was involved in a physical dispute. Written and verbal witness statements explain that I was wrongfully attacked and that my only fault was telling the operations manager about the incident. In a couple recent phone conversations with the district manager, the reasons that are given as to why my membership has been revoked are denied as ever being the reason for being revoked. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
Dear Revdex.com representative,
On 2/8 I filed complaint[redacted]. LA fitness responded and the issue has been resolved. They removed the monthly charges and restored my husband’s multi-club, multi-state membership. You may close the file.
Sincerely,
[redacted]
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage her to do so or contact her home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The following email was sent to [redacted] on 8/17/2017 offering what we believe to be a fair and reasonable resolution. Ms. ** declined our offer. Unfortunately, we have been unable to reach an amicable resolution. Based on the signed membership agreement terms provided to Ms. **, a full refund is simply not warranted in this case. We remain open to discuss additional options and encourage Ms. ** to contact us directly should she change her mind and decide to accept our resolution. Dear [redacted], With regard to your Revdex.com complaint, I am not clear what you mean by “I soon realized that I was also getting charged extra for a month that I did not originally sign up for.” This is why I was hoping to speak with you in person to clear that up. Nevertheless, you purchased a month to month membership on 6/5/2017. The start-up cost included a $149 initiation fee plus first and last month’s dues up front. I have included a copy of your signed and initialed membership agreement. The membership agreement is clear and does allow you to cancel for any reason, within 5 business days of purchase for a full refund. If you felt pressure, did not agree to the terms, or simply changed your mind you could have elected to cancel within the given rescission period and you would have indeed received a full refund. Your request to cancel was outside of this given period. I do however want to resolve this with you. You understand and have already been told that a refund is not warranted. If I am able to authorize a refund for the monthly dues billing that occurred on 7/5/2017 and your last month’s prepaid dues, for a total of $89.96, will this resolve your issue? I would also be willing to allow to use the membership through 9/30/2017, with no additional charges or fees. I am hoping we can put closure to this and am trying to be as reasonable as I can here. Please let me know your decision as I would like to reply to the Revdex.com and let them know the status of the complaint.
According to our records Mr. [redacted] has activated his membership. Our Austin S. Lamar Blvd location was opened on 3/13/15, we apologize for any inconvenience this may have caused. Should Mr. [redacted] wish to discuss anything further we encourage him to return our call or contact his home club. Thank you.
Our position has not changed. Member’s concerns were addressed in our initial response. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
---------- Forwarded message ----------From:[redacted]Date: Mon, Apr 18, 2016 at 6:30 PMSubject: RE: You have a new message from the Revdex.comTo: [redacted]
Hi
The merchant didn’t successfully addressed the specific points raised on our rebuttal.
Regards
[redacted]
[redacted]
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. She has not paid such a fee to terminate her agreement early. Thus,...
billing has continued in accordance with terms of member’s agreement. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her personal training services agreement as LA Fitness stands ready to provide the services for which she contracted
As outlined in our initial response, LA Fitness last charged member on 12/22/14 in the amount of $394.20. The charged was refunded on 1/1/15. There were no further charges after 12/22/14. Perhaps member is mistaking the refund that we processed as a charge to his account. We encourage him to contact his bank for clarification.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for 24 total sessions to be paid over a minimum initial term of 12 months, beginning 6/16/15 (the “Initial Term”). Member paid a total of $222.27 up front, which...
included the processing fee and payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $110.00 each (plus tax) every month, beginning 7/16/15, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of the Agreement ( a copy of the agreement is included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) without a fee. Nevertheless, our District Manager, [redacted]., has attempted contact member to address her concerns but his calls have not been returned. We encourage member to return [redacted] calls for further assistance.
Management spoke to Mr. [redacted] on 11/13/14 regarding hisconcerns with the steam room. We appreciate out member’s feedback. We ensuredMr. [redacted] that the steam room issue has been addressed and fixed. Mr. [redacted]is satisfied and appreciated the follow up. Thank you
Management spoke to member and explained that MSM that helped her with account prior to the issue noted that member declined freezing account at that time, and that billing continued for 10 months with no dispute. Member stated that she doesn't check account so didn't realize was being billed...
regular amountstill. Offered to waive balance on account of 126.66 as courtesy. Member didn't think that was enough, that we should refund difference of all months she was supposed to be frozen as well. Member did not want to take any financial responsibility for what she feels was our mistake, which I explained wasn'treasonable. No further action will be taken as member declined resolution. Thank you
Management spoke to [redacted] regarding the incident that occurred with an employee at our [redacted] location. We apologize for the incident that occurred and the issues have been addressed accordingly with staff. [redacted] is satisfied with the follow up. No further action will be...
taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness refuses to provide training to me at the facility that was mentioned because I am GAY - that was stated by [redacted] the Regional Vice President - therefore when a company refuses to fulfil a signed contract, the contract becomes null and void, and I am entitled to a refund.Regards,[redacted]
Management contacted [redacted] regarding his concerns with the agreed billing terms for his daughters monthly billed membership and his frustration with the lack of responsiveness by the managers at the local club. We apologize for the experience she had and in no way condone such alleged...
behavior. LA Fitness strives to provide excellent customer service to our members and regret that [redacted] felt like our staff had not behaved professionally.
As a courtesy, we have issued a refund in the amount of $63.85 back to the [redacted] on file. Typically refunds take 5-7 business days to complete. [redacted] indicated that he appreciated the follow up and we assured him this issue has been addressed. We believe this matter to be resolved. Thank you.
Copy of member's agreement attached
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $560.00 (refund applied to the same account used for payment).
Please allow 5-7 business days for the refund to post to member's account.
Management spoke to [redacted] on 8/26/15 regarding cancelling his paid in full membership. He states he has a medical condition which would be cause to cancel and receive a pro rated refund. We advised him to provide medical proof of such condition. He has been advised that he is not entitled to...
a refund should no proof be given. Member understands. No further action will be taken at this time. Thank you