Management spoke to member regarding his complaint. Management apologized for the not cancelling his membership when his wife cancelled.
Management agreed to refund the last six payment of $29.95 of dues totaling $179.70. Refunds typically take 7-10 days to process and will go back...
to the [redacted] on file. We believe this matter to be resolved.
Thank you.
Management had spoken [redacted] regarding [redacted] membership in November 2014 and she admitted to bringing in the member to sign up on a monthly billed membership. We do not owed her a refund and norefunds will be processed. [redacted] is aware she will have to speak to [redacted]...
** regards to recovering the monthly dues that have been billed.No further action will be taken. Thank you.
Management contact [redacted] to discuss her concerns with the monthly dues fitness membership that was joined on 11/7/15. She claims to have attempted to cancel within the three day rescission period in order to receive a full refund. Unfortunately his request was not processed and due to...
the billing information on file declining he began to receive phone calls to update his billing information. After much discussion it has been agreed upon to process an immediate cancellation and a full refund in the amount of $148.95 back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you
Management spoke to [redacted] on 4/1/15 regarding the billing of her monthly fitness membership. We have reinstated her membership and billing will resume on the 5th of every month. A refund in the amount of $71.32 was processed back to the [redacted] card. Refunds take about 5-7 business days to be...
refunded. Member is satisfied and considering adding on additional members. This matter has been resolved. Thank you.
Management spoke to[redacted] regarding an incident that occurred at the [redacted] location. We assured her this issues has been addressed and apologize for how the situation was being handled by staff. Member is satisfied with the follow up. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed refunds for the payments charged on 5/8/16 (refunds applied to the same account used for payment).
Please allow 5-7 business days for the refunds to post to member's account.
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to cancel his membership and waive the balance on file. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding the cancellations of his paid in full memberships. As a courtesy, management cancelled his paid in full membership as well as Tabitha's paid in full membership. We also processed two prorated refunds in the amounts of $52.53 and $52.54. Refunds typically...
could take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Member’s remaining personal training sessions have been linked to her new fitness membership and she has begun scheduling her remaining sessions. We apologize for any inconvenience the delay in processing may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this offer as mentioned they have billed me for a month extra after I asked for this membership to be canceled till this date I have also been charged interest for that month and they even tried charging my account for a second month but failed and I face charges regarding all these and demand my money back and compensation for their wrong doing and all the hassle I have to go through. I hope Revdex.com will facilitate this request as the business does not seem to care about all the money taken and the hassles I have to go through.
Regards,
[redacted]
Management contacted Mrs. [redacted] to discuss her concerns related to an incident involving her person items that took place at the [redacted] – [redacted] Pkwy location. We strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mrs. [redacted]. As a...
courtesy resolution, we are agreed to issue a check in the amount of $472, mailed to the address on file. Additionally, we have cancelled her membership and issued a refund of $68.78 back to the [redacted] card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted]. We have yet to receive a return call. We encourage her to return our call or contact her home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to have the money LA Fitness caused my account to overdraft refunded ]
Regards,
[redacted]
Management contacted Mr. ** to discuss the prepaid annual membership for [redacted]. Mr. ** alleges that during the time of sign up he understood the membership to include the guest privilege amenity to allow for three family members to access the facility and utilize the training services. Our...
records indicate that the membership was a prepaid annual membership, with access to our facility for only the member, [redacted]. As a courtesy, we have issued a full refund for the annual prepaid fitness membership in the amount of $829.32 and a prorated refund, minus the sessions used, for the training membership in the amount of $100 back to the payment information on file. We reached out to Mr. ** via email to inform him of the resolution processed on the accounts but did not receive a response. Should Mr. ** like to discuss this matter further, we encourage him to return our calls. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $699.00 ($1,179.00 total paid less $480.00 for 8 sessions used at $60.00 per session).
As outlined in our initial response, member committed to personal training services for a minimum initial term of 12 months. This term was clearly disclosed at the time of enrollment. In fact, our District Vice President, [redacted]., called member the day after she enrolled to welcome her to the program and reviewed the terms of the agreement with her once more, including the initial term of 12 months. It should also be noted that [redacted] spoke to member again on 8/3/16 regarding her concerns and, though she had expressed her desire to cancel due to disability, she stated that she was going to continue to use the gym. [redacted] reminded her of the 12 month commitment she made to the program and explained that her trainer would be able to work around her limitations. Thus, our intent was not to berate her but simply continue to provide the services for which she contracted. As such, member was properly billed in accordance with the terms of her agreement until her cancellation request postmarked 1/13/17. However, such a cancellation does not entitle member to a refund for dues billed prior to such cancellation request.
Our previous response still stands.
Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by [redacted] on June 9, 2014 (enclosed).
Second, despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted]. His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by. [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior.
Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identification. Without the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees.
LA Fitness has a good faith belief that [redacted]’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gym. The decision to cancel his membership was not made lightly. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted]’s membership privileges at all LA Fitness locations. A refund of any pre-paid dues has been processed.
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Management contacted [redacted] in regards to his protest of the revocation processed on his membership. However, LA Fitness has the right to choose not to do business with members whom we believe are sharing their membership with other non-members, which was the case with [redacted]. [redacted]...
[redacted]’s membership was revoked because on several occasions non-members attempted to access our facilities using [redacted]’s account by providing information we believe was provided to them in an attempt to share the individual membership.
In such a situation, LA Fitness feels it is appropriate and has the right to decide to revoke a membership based on such concerns. This revocation is consistent with normal business practices as well as the terms of [redacted]’s LA Fitness membership agreement. His membership agreement specifically provides that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). [redacted]’s prepaid last month’s dues of $34.99 was refunded back to the [redacted] card on file on 9/15/2016.
In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct. Accordingly, it is not required to reinstate [redacted]’s membership and it stands by this decision that [redacted] should start fresh with another gym. Thank you.
Management spoke to member regarding his complaint. Management apologized for the not cancelling his membership when his wife cancelled.
Management agreed to refund the last six payment of $29.95 of dues totaling $179.70. Refunds typically take 7-10 days to process and will go back...
to the [redacted] on file. We believe this matter to be resolved.
Thank you.
Management had spoken [redacted] regarding [redacted] membership in November 2014 and she admitted to bringing in the member to sign up on a monthly billed membership. We do not owed her a refund and norefunds will be processed. [redacted] is aware she will have to speak to [redacted]...
** regards to recovering the monthly dues that have been billed.No further action will be taken. Thank you.
Management contact [redacted] to discuss her concerns with the monthly dues fitness membership that was joined on 11/7/15. She claims to have attempted to cancel within the three day rescission period in order to receive a full refund. Unfortunately his request was not processed and due to...
the billing information on file declining he began to receive phone calls to update his billing information. After much discussion it has been agreed upon to process an immediate cancellation and a full refund in the amount of $148.95 back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you
Management spoke to [redacted] on 4/1/15 regarding the billing of her monthly fitness membership. We have reinstated her membership and billing will resume on the 5th of every month. A refund in the amount of $71.32 was processed back to the [redacted] card. Refunds take about 5-7 business days to be...
refunded. Member is satisfied and considering adding on additional members. This matter has been resolved. Thank you.
Management spoke to[redacted] regarding an incident that occurred at the [redacted] location. We assured her this issues has been addressed and apologize for how the situation was being handled by staff. Member is satisfied with the follow up. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed refunds for the payments charged on 5/8/16 (refunds applied to the same account used for payment).
Please allow 5-7 business days for the refunds to post to member's account.
Management spoke with Mr. [redacted] regarding his concerns. As a courtesy, we agreed to cancel his membership and waive the balance on file. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding the cancellations of his paid in full memberships. As a courtesy, management cancelled his paid in full membership as well as Tabitha's paid in full membership. We also processed two prorated refunds in the amounts of $52.53 and $52.54. Refunds typically...
could take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Member’s remaining personal training sessions have been linked to her new fitness membership and she has begun scheduling her remaining sessions. We apologize for any inconvenience the delay in processing may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this offer as mentioned they have billed me for a month extra after I asked for this membership to be canceled till this date I have also been charged interest for that month and they even tried charging my account for a second month but failed and I face charges regarding all these and demand my money back and compensation for their wrong doing and all the hassle I have to go through. I hope Revdex.com will facilitate this request as the business does not seem to care about all the money taken and the hassles I have to go through.
Regards,
[redacted]
Management contacted Mrs. [redacted] to discuss her concerns related to an incident involving her person items that took place at the [redacted] – [redacted] Pkwy location. We strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mrs. [redacted]. As a...
courtesy resolution, we are agreed to issue a check in the amount of $472, mailed to the address on file. Additionally, we have cancelled her membership and issued a refund of $68.78 back to the [redacted] card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted]. We have yet to receive a return call. We encourage her to return our call or contact her home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I wish to have the money LA Fitness caused my account to overdraft refunded ]
Regards,
[redacted]
Management contacted Mr. ** to discuss the prepaid annual membership for [redacted]. Mr. ** alleges that during the time of sign up he understood the membership to include the guest privilege amenity to allow for three family members to access the facility and utilize the training services. Our...
records indicate that the membership was a prepaid annual membership, with access to our facility for only the member, [redacted]. As a courtesy, we have issued a full refund for the annual prepaid fitness membership in the amount of $829.32 and a prorated refund, minus the sessions used, for the training membership in the amount of $100 back to the payment information on file. We reached out to Mr. ** via email to inform him of the resolution processed on the accounts but did not receive a response. Should Mr. ** like to discuss this matter further, we encourage him to return our calls. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $699.00 ($1,179.00 total paid less $480.00 for 8 sessions used at $60.00 per session).
As outlined in our initial response, member committed to personal training services for a minimum initial term of 12 months. This term was clearly disclosed at the time of enrollment. In fact, our District Vice President, [redacted]., called member the day after she enrolled to welcome her to the program and reviewed the terms of the agreement with her once more, including the initial term of 12 months. It should also be noted that [redacted] spoke to member again on 8/3/16 regarding her concerns and, though she had expressed her desire to cancel due to disability, she stated that she was going to continue to use the gym. [redacted] reminded her of the 12 month commitment she made to the program and explained that her trainer would be able to work around her limitations. Thus, our intent was not to berate her but simply continue to provide the services for which she contracted. As such, member was properly billed in accordance with the terms of her agreement until her cancellation request postmarked 1/13/17. However, such a cancellation does not entitle member to a refund for dues billed prior to such cancellation request.
Our previous response still stands.
Please first note that Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by [redacted] on June 9, 2014 (enclosed).
Second, despite this unilateral right, LA Fitness had good cause to end its relationship with [redacted]. His, like every other membership agreement, sets forth certain club rules and regulations which the Member agrees to abide by. [redacted] has chosen to disregard these rules despite having had several conversations with management regarding his behavior.
Some of the rules include, without limitation, “Upon entering the club, all Members are required to present their active Membership card or driver’s license or other government issued picture identification. Without the Membership card or proper identification, LA Fitness may prohibit your use of the facilities or may charge a guest fee for use of the facilities for that day.” Additionally, “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.” As you can appreciate, it is of paramount importance that we provide a safe and comfortable environment for our other customers and employees.
LA Fitness has a good faith belief that [redacted]’s behavior in our clubs and failure to abide by simple Club Rules and Regulations has created an uncomfortable atmosphere in our gym. The decision to cancel his membership was not made lightly. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel [redacted]’s membership privileges at all LA Fitness locations. A refund of any pre-paid dues has been processed.
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Management contacted [redacted] in regards to his protest of the revocation processed on his membership. However, LA Fitness has the right to choose not to do business with members whom we believe are sharing their membership with other non-members, which was the case with [redacted]. [redacted]...
[redacted]’s membership was revoked because on several occasions non-members attempted to access our facilities using [redacted]’s account by providing information we believe was provided to them in an attempt to share the individual membership.
In such a situation, LA Fitness feels it is appropriate and has the right to decide to revoke a membership based on such concerns. This revocation is consistent with normal business practices as well as the terms of [redacted]’s LA Fitness membership agreement. His membership agreement specifically provides that LA Fitness reserves the right to terminate the agreement for any reason (with a refund of any prepaid dues for time the member is not permitted to use the gym). [redacted]’s prepaid last month’s dues of $34.99 was refunded back to the [redacted] card on file on 9/15/2016.
In short, LA Fitness is not required to keep doing business with a member it believes has broken its rules and engaged in inappropriate conduct. Accordingly, it is not required to reinstate [redacted]’s membership and it stands by this decision that [redacted] should start fresh with another gym. Thank you.