Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was explicitly instructed by [redacted] to contact her directly regarding my membership and subsequent cancellation. I called, with proof of my call as previously provided, and regardless of whether or not I directly spoke with someone, I left a voice message and I was not instructed to do otherwise. Furthermore, I followed-up in a timely manner considering that I made inquiries about [redacted] in the ensuing days, and I also followed-up immediately after the Holiday weekend regarding the cancellation of my membership.This response does not address the fact that I was instructed by the operations manager to continue to pursue my full refund request with a corporate representative and that I would not have access to the LA Fitness facilities being due a full refund, all after I again requested cancellation and refund of my membership, which was confirmed in my conversation with [redacted] the representative from LA Fitness that spoke with me concerning my Revdex.com Complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The action has been performed; however, it does not change the fact that LA Fitness continues to have a horrible policy in place if one wants to cancel their membership as opposed to other competitors. Thank you Revdex.com for your assistance in this matter.
Regards,
[redacted]
Management had spoken [redacted] regarding [redacted] membership in November 2014 and she admitted to bringing in the member to sign up on a monthly billed membership. We do not owed her a refund and norefunds will be processed. [redacted] is aware she will have to speak to [redacted]...
** regards to recovering the monthly dues that have been billed.No further action will be taken. Thank you.
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
As outlined in our initial response, member committed to personal training services for a minimum initial term of 12 months. This term was clearly disclosed at the time of enrollment. In fact, our District Vice President, [redacted]., called member the day after she enrolled to welcome her to the program and reviewed the terms of the agreement with her once more, including the initial term of 12 months. It should also be noted that [redacted] spoke to member again on 8/3/16 regarding her concerns and, though she had expressed her desire to cancel due to disability, she stated that she was going to continue to use the gym. [redacted] reminded her of the 12 month commitment she made to the program and explained that her trainer would be able to work around her limitations. Thus, our intent was not to berate her but simply continue to provide the services for which she contracted. As such, member was properly billed in accordance with the terms of her agreement until her cancellation request postmarked 1/13/17. However, such a cancellation does not entitle member to a refund for dues billed prior to such cancellation request.
Management spoke to[redacted] regarding an incident that occurred at the [redacted] location. We assured her this issues has been addressed and apologize for how the situation was being handled by staff. Member is satisfied with the follow up. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We...
advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether [redacted] would like to continuehis membership or not. We believe at this time the issue is resolved. Thank you.
Management spoke with Mr. [redacted] regarding the cancellations of his paid in full memberships. As a courtesy, management cancelled his paid in full membership as well as Tabitha's paid in full membership. We also processed two prorated refunds in the amounts of $52.53 and $52.54. Refunds typically...
could take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. We offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly.
Management spoke to [redacted] on several occasions regarding her yearly paid in full membership. Per her agreement and [redacted] state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside 10 miles with...
acceptable proof of relocation provided. [redacted] stated she wanted to cancel due to non-usage. No refund is owed. As a courtesy a 3 month extension was offered to the expiration of her yearly membership due to a new location opening up nearby. Member declined. No further action at this time. Thank you.
Management has attempted to contact [redacted] through both telephone and email, to address her concerns. [redacted] stated that right before closing a male janitor entered the locker room without warning and she also advised there is a limited amount of light weight dumbbells.
We apologize...
for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and we regret that when she asked for assistance with weights she had to wait. Management contacted local staff to address members concerns and have taken the appropriate steps to correct the issue. In addition, we have informed [redacted] via email, that most weights under 15lbs are stored at the front desk. Management confirmed there are multiple sets of 5, 10 and 12lb weights available for use. We are also placing additional weights in the general club area for use without the need to go to the front desk.
Should [redacted] need additional assistance we encourage her to return our call so we can adequately assist her.
Thank you.
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he cancelled in July of 2015 and due to no usage since that date we have honored an immediate cancellation and no further billing will occur. A refund in the amount of $ 89.85 back to the [redacted] card....
Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you
LA Fitness last attempted to charge member $200.00 on 7/13/15. The billing attempt returned declined on 7/24/15. There have been no charges or attempts since.
Management notified [redacted] on 2/2/15 that per her request a cancellation has been processed effective 2/2/15 and no furtherbilling will occur. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this offer as mentioned they have billed me for a month extra after I asked for this membership to be canceled till this date I have also been charged interest for that month and they even tried charging my account for a second month but failed and I face charges regarding all these and demand my money back and compensation for their wrong doing and all the hassle I have to go through. I hope Revdex.com will facilitate this request as the business does not seem to care about all the money taken and the hassles I have to go through.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding the cancellation of her paid in full membership. As a courtesy, Management agreed to honor a prorated refund as soon as he receives relocation documentation. Management provided his email so that she can send him proof of relocation when she is ready to...
relocate. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding [redacted] monthly billed membership. After much discussion it was agreed upon toprocess an immediate cancellation and a full refund in the amount of $ 122.89 back to the [redacted] card. Refunds take about 5-7 business days to be...
Management has made several attempts to contact [redacted] regarding her fitness membership. We have not received a return call. We encourage her to return our call or contact her Home club. Thank you
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, member purchased a new personal training program with a smaller financial commitment and we cancelled the remaining term of his original personal training agreement...
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $699.00 ($1,179.00 total paid less $480.00 for 8 sessions used at $60.00 per session).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was explicitly instructed by [redacted] to contact her directly regarding my membership and subsequent cancellation. I called, with proof of my call as previously provided, and regardless of whether or not I directly spoke with someone, I left a voice message and I was not instructed to do otherwise. Furthermore, I followed-up in a timely manner considering that I made inquiries about [redacted] in the ensuing days, and I also followed-up immediately after the Holiday weekend regarding the cancellation of my membership.This response does not address the fact that I was instructed by the operations manager to continue to pursue my full refund request with a corporate representative and that I would not have access to the LA Fitness facilities being due a full refund, all after I again requested cancellation and refund of my membership, which was confirmed in my conversation with [redacted] the representative from LA Fitness that spoke with me concerning my Revdex.com Complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The action has been performed; however, it does not change the fact that LA Fitness continues to have a horrible policy in place if one wants to cancel their membership as opposed to other competitors. Thank you Revdex.com for your assistance in this matter.
Regards,
[redacted]
Management had spoken [redacted] regarding [redacted] membership in November 2014 and she admitted to bringing in the member to sign up on a monthly billed membership. We do not owed her a refund and norefunds will be processed. [redacted] is aware she will have to speak to [redacted]...
** regards to recovering the monthly dues that have been billed.No further action will be taken. Thank you.
Our District Vice President has been contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
As outlined in our initial response, member committed to personal training services for a minimum initial term of 12 months. This term was clearly disclosed at the time of enrollment. In fact, our District Vice President, [redacted]., called member the day after she enrolled to welcome her to the program and reviewed the terms of the agreement with her once more, including the initial term of 12 months. It should also be noted that [redacted] spoke to member again on 8/3/16 regarding her concerns and, though she had expressed her desire to cancel due to disability, she stated that she was going to continue to use the gym. [redacted] reminded her of the 12 month commitment she made to the program and explained that her trainer would be able to work around her limitations. Thus, our intent was not to berate her but simply continue to provide the services for which she contracted. As such, member was properly billed in accordance with the terms of her agreement until her cancellation request postmarked 1/13/17. However, such a cancellation does not entitle member to a refund for dues billed prior to such cancellation request.
Management spoke to[redacted] regarding an incident that occurred at the [redacted] location. We assured her this issues has been addressed and apologize for how the situation was being handled by staff. Member is satisfied with the follow up. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We...
advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether [redacted] would like to continuehis membership or not. We believe at this time the issue is resolved. Thank you.
Management spoke with Mr. [redacted] regarding the cancellations of his paid in full memberships. As a courtesy, management cancelled his paid in full membership as well as Tabitha's paid in full membership. We also processed two prorated refunds in the amounts of $52.53 and $52.54. Refunds typically...
could take up to 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. We offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly.
Management spoke to [redacted] on several occasions regarding her yearly paid in full membership. Per her agreement and [redacted] state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside 10 miles with...
acceptable proof of relocation provided. [redacted] stated she wanted to cancel due to non-usage. No refund is owed. As a courtesy a 3 month extension was offered to the expiration of her yearly membership due to a new location opening up nearby. Member declined. No further action at this time. Thank you.
Management has attempted to contact [redacted] through both telephone and email, to address her concerns. [redacted] stated that right before closing a male janitor entered the locker room without warning and she also advised there is a limited amount of light weight dumbbells.
We apologize...
for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and we regret that when she asked for assistance with weights she had to wait. Management contacted local staff to address members concerns and have taken the appropriate steps to correct the issue. In addition, we have informed [redacted] via email, that most weights under 15lbs are stored at the front desk. Management confirmed there are multiple sets of 5, 10 and 12lb weights available for use. We are also placing additional weights in the general club area for use without the need to go to the front desk.
Should [redacted] need additional assistance we encourage her to return our call so we can adequately assist her.
Thank you.
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. He states he cancelled in July of 2015 and due to no usage since that date we have honored an immediate cancellation and no further billing will occur. A refund in the amount of $ 89.85 back to the [redacted] card....
Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you
LA Fitness last attempted to charge member $200.00 on 7/13/15. The billing attempt returned declined on 7/24/15. There have been no charges or attempts since.
Management notified [redacted] on 2/2/15 that per her request a cancellation has been processed effective 2/2/15 and no furtherbilling will occur. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not accept this offer as mentioned they have billed me for a month extra after I asked for this membership to be canceled till this date I have also been charged interest for that month and they even tried charging my account for a second month but failed and I face charges regarding all these and demand my money back and compensation for their wrong doing and all the hassle I have to go through. I hope Revdex.com will facilitate this request as the business does not seem to care about all the money taken and the hassles I have to go through.
Regards,
[redacted]
Management spoke with Ms. [redacted] regarding the cancellation of her paid in full membership. As a courtesy, Management agreed to honor a prorated refund as soon as he receives relocation documentation. Management provided his email so that she can send him proof of relocation when she is ready to...
relocate. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding [redacted] monthly billed membership. After much discussion it was agreed upon toprocess an immediate cancellation and a full refund in the amount of $ 122.89 back to the [redacted] card. Refunds take about 5-7 business days to be...
refunded.[redacted] is satisfied. Thank you
Management has made several attempts to contact [redacted] regarding her fitness membership. We have not received a return call. We encourage her to return our call or contact her Home club. Thank you
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, member purchased a new personal training program with a smaller financial commitment and we cancelled the remaining term of his original personal training agreement...
with no further billing or obligation.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $699.00 ($1,179.00 total paid less $480.00 for 8 sessions used at $60.00 per session).