Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did follow cancellation procedures , but I kept being promised actions that never occurred. This institution should make it easier for people to cancel their membership if so desires. It almost seems as if it is made difficult on purpose to avoid the cancellations required.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, member purchased a new personal training program with a smaller financial commitment and we cancelled the remaining term of his original personal training agreement...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and this resolution was satisfactory to me. The business has performed this action, and so I consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. We offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly.
Management contacted [redacted] regarding his concerns with the cancellation procedure for his monthly billed family membership and his frustration with the lack of responsiveness by the staff at his local club. LA Fitness strives to provide excellent customer service to our members. We...
apologize for the experience he had and regret that he came away feeling like he was not assisted in his attempts to resolve his concerns.
The cancellation for [redacted] family membership was completed on August 24, 2016. As a courtesy, we have issued a refund in the amount of $340.35 back to the checking account on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please refer to complaint file #[redacted]. It is now 5 weeks after my first complaint, and I want to keep you updated with this persisting problem. No progress has been made on renovating the pool or air handling system - it is drained, no painting going on, no ceiling being fixed, and the continuing company line, per Manager/Operations Manager, [redacted], is "We are waiting for all the custom-made components to be delivered." Yet American Pools, the manager of the pools for LAF, has told the lifeguards at the Bridgeville location that [redacted] will reopen on Nov. 1. [redacted] denies this. Yet several "unofficial" sources state that the approval to even place this order has not been received from Corp. LAF. And the only current solution is 1) Freeze your account - which means LAF continues to receive $10/month compensation, for no service; or 2) go to Bridgeville, which is now overcrowded, and also closes sporadically. Again, LAF is not meeting their contractual obligations, and are seemingly content to enjoy the automatic remittances from all the frozen and/or alternate location swims. They can afford to be closed - obviously, because it doesn't affect income negatively, yet has a positive effect on monthly costs (no water, electric, cleaning supply costs or lifeguard salaries). There are at least two dozen other upset swimmers - we signed up to be at [redacted], whenever we wish, not at any other location, and certainly not "frozen." Please ask for proof when you ask the hard questions - i.e., when will the new air handling system be installed, and when will this pool open? Enough is enough! And, this missive will be shared with all my fellow disgruntled swimmers, who I hope will file their own complaint, or copy this one!
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer courtesy, Management cancelled his membership and refunded his most recent payment of $38.49. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] card used for payment. We believe this...
Management spoke with Ms. [redacted] regarding the cancellation of her paid in full membership. As a courtesy, Management agreed to honor a prorated refund as soon as he receives relocation documentation. Management provided his email so that she can send him proof of relocation when she is ready to...
relocate. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding his concerns related to the cancellation of his monthly dues membership but we have been unable to connect with him directly. [redacted] states that he came into a location to cancel and attempted to cancel via phone. LA Fitness...
provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have completed a cancellation of the monthly dues membership on June 6, 2016 with no additional billing. We encourage [redacted] to return our calls so we can adequately assist him with a resolution.
Thank you.
Management spoke to [redacted] [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We...
advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether [redacted] would like to continuehis membership or not. We believe at this time the issue is resolved. Thank you.
Management has attempted to contact [redacted] through both telephone and email, to address her concerns. [redacted] stated that right before closing a male janitor entered the locker room without warning and she also advised there is a limited amount of light weight dumbbells.
We apologize...
for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and we regret that when she asked for assistance with weights she had to wait. Management contacted local staff to address members concerns and have taken the appropriate steps to correct the issue. In addition, we have informed [redacted] via email, that most weights under 15lbs are stored at the front desk. Management confirmed there are multiple sets of 5, 10 and 12lb weights available for use. We are also placing additional weights in the general club area for use without the need to go to the front desk.
Should [redacted] need additional assistance we encourage her to return our call so we can adequately assist her.
Thank you.
LA Fitness last attempted to charge member $200.00 on 7/13/15. The billing attempt returned declined on 7/24/15. There have been no charges or attempts since.
Management spoke with Ms. [redacted] regarding her concerns. As courtesy we agreed to cancel her PIF membership effective 9-3-2016 and honored a prorated refund in the amount of $524.25. Refunds typically could take up to 7-10 business days to complete and will be applied to the AMEX card on file. We...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The action has been performed; however, it does not change the fact that LA Fitness continues to have a horrible policy in place if one wants to cancel their membership as opposed to other competitors. Thank you Revdex.com for your assistance in this matter.
Regards,
[redacted]
[redacted] complaint arise from several incidents that occurred in our [redacted] location. Based solely on [redacted] misconduct at that time, we revoked her membership in accordance with the standard terms of his LA Fitness membership agreement effective 12/2/2006. In particular, those terms...
clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case.
In addition, [redacted] was advised of this decision and the reasons for it. While she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Can they provide me with evidence the multiple times that they have tried to contact me? I will happily provide them with my phone records and email records to show that I have not been contacted at all for the issue. Can they contact the salesman who ripped me off? Probably not because he didn't work with their company for very long. I'm not accepting the terms because I was told I could cancel. They don't even have the trainer's train with you before you sign up! It's some random dude who has no idea what even the trainer does with you. Regards,[redacted]
Our position has not changed. Member's concerns were addressed in our initial response. Please note that in our response, we indicated that member often used two 25 minute sessions at a time (50 minutes total), not 2 hours at a time. Her training history has been included with this response for clarification as well. Member can also view her training history online. However, our records do not indicate that she has activated her online account to be able to view her training history. She can create her online account on our website at [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did follow cancellation procedures , but I kept being promised actions that never occurred. This institution should make it easier for people to cancel their membership if so desires. It almost seems as if it is made difficult on purpose to avoid the cancellations required.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, member purchased a new personal training program with a smaller financial commitment and we cancelled the remaining term of his original personal training agreement...
with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and this resolution was satisfactory to me. The business has performed this action, and so I consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. We offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly.
Management contacted [redacted] regarding his concerns with the cancellation procedure for his monthly billed family membership and his frustration with the lack of responsiveness by the staff at his local club. LA Fitness strives to provide excellent customer service to our members. We...
apologize for the experience he had and regret that he came away feeling like he was not assisted in his attempts to resolve his concerns.
The cancellation for [redacted] family membership was completed on August 24, 2016. As a courtesy, we have issued a refund in the amount of $340.35 back to the checking account on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please refer to complaint file #[redacted]. It is now 5 weeks after my first complaint, and I want to keep you updated with this persisting problem. No progress has been made on renovating the pool or air handling system - it is drained, no painting going on, no ceiling being fixed, and the continuing company line, per Manager/Operations Manager, [redacted], is "We are waiting for all the custom-made components to be delivered." Yet American Pools, the manager of the pools for LAF, has told the lifeguards at the Bridgeville location that [redacted] will reopen on Nov. 1. [redacted] denies this. Yet several "unofficial" sources state that the approval to even place this order has not been received from Corp. LAF. And the only current solution is 1) Freeze your account - which means LAF continues to receive $10/month compensation, for no service; or 2) go to Bridgeville, which is now overcrowded, and also closes sporadically. Again, LAF is not meeting their contractual obligations, and are seemingly content to enjoy the automatic remittances from all the frozen and/or alternate location swims. They can afford to be closed - obviously, because it doesn't affect income negatively, yet has a positive effect on monthly costs (no water, electric, cleaning supply costs or lifeguard salaries). There are at least two dozen other upset swimmers - we signed up to be at [redacted], whenever we wish, not at any other location, and certainly not "frozen." Please ask for proof when you ask the hard questions - i.e., when will the new air handling system be installed, and when will this pool open? Enough is enough! And, this missive will be shared with all my fellow disgruntled swimmers, who I hope will file their own complaint, or copy this one!
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer courtesy, Management cancelled his membership and refunded his most recent payment of $38.49. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] card used for payment. We believe this...
matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding the cancellation of her paid in full membership. As a courtesy, Management agreed to honor a prorated refund as soon as he receives relocation documentation. Management provided his email so that she can send him proof of relocation when she is ready to...
relocate. We believe this matter to be resolved. Thank you.
[redacted] card ending in[redacted] was removed and replaced with a [redacted] ending in [redacted] that member provided to LA Fitness on 8/3/16.
Management has made several attempts to contact [redacted] regarding his concerns related to the cancellation of his monthly dues membership but we have been unable to connect with him directly. [redacted] states that he came into a location to cancel and attempted to cancel via phone. LA Fitness...
provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have completed a cancellation of the monthly dues membership on June 6, 2016 with no additional billing. We encourage [redacted] to return our calls so we can adequately assist him with a resolution.
Thank you.
Management spoke to [redacted] [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We...
advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether [redacted] would like to continuehis membership or not. We believe at this time the issue is resolved. Thank you.
Management has attempted to contact [redacted] through both telephone and email, to address her concerns. [redacted] stated that right before closing a male janitor entered the locker room without warning and she also advised there is a limited amount of light weight dumbbells.
We apologize...
for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and we regret that when she asked for assistance with weights she had to wait. Management contacted local staff to address members concerns and have taken the appropriate steps to correct the issue. In addition, we have informed [redacted] via email, that most weights under 15lbs are stored at the front desk. Management confirmed there are multiple sets of 5, 10 and 12lb weights available for use. We are also placing additional weights in the general club area for use without the need to go to the front desk.
Should [redacted] need additional assistance we encourage her to return our call so we can adequately assist her.
Thank you.
LA Fitness last attempted to charge member $200.00 on 7/13/15. The billing attempt returned declined on 7/24/15. There have been no charges or attempts since.
Management spoke with Ms. [redacted] regarding her concerns. As courtesy we agreed to cancel her PIF membership effective 9-3-2016 and honored a prorated refund in the amount of $524.25. Refunds typically could take up to 7-10 business days to complete and will be applied to the AMEX card on file. We...
believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The action has been performed; however, it does not change the fact that LA Fitness continues to have a horrible policy in place if one wants to cancel their membership as opposed to other competitors. Thank you Revdex.com for your assistance in this matter.
Regards,
[redacted]
[redacted] complaint arise from several incidents that occurred in our [redacted] location. Based solely on [redacted] misconduct at that time, we revoked her membership in accordance with the standard terms of his LA Fitness membership agreement effective 12/2/2006. In particular, those terms...
clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors. Threatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case.
In addition, [redacted] was advised of this decision and the reasons for it. While she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Can they provide me with evidence the multiple times that they have tried to contact me? I will happily provide them with my phone records and email records to show that I have not been contacted at all for the issue. Can they contact the salesman who ripped me off? Probably not because he didn't work with their company for very long. I'm not accepting the terms because I was told I could cancel. They don't even have the trainer's train with you before you sign up! It's some random dude who has no idea what even the trainer does with you. Regards,[redacted]
Our position has not changed. Member's concerns were addressed in our initial response. Please note that in our response, we indicated that member often used two 25 minute sessions at a time (50 minutes total), not 2 hours at a time. Her training history has been included with this response for clarification as well. Member can also view her training history online. However, our records do not indicate that she has activated her online account to be able to view her training history. She can create her online account on our website at [redacted]