The personal training services member purchased are for a minimum initial term of 12 months, beginning 3/8/16. Member paid a total of $279.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make...
11 more payments, in the amount of $180.00 each, every month, beginning 4/8/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Furthermore, all LA Fitness personal trainers are required to be certified by an approved certification provider and to show current proof of certification in order to be hired by LA Fitness. Thus, she was not misled about their certification or qualifications and there is no grounds to now cancel the remaining term of her personal training agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact [redacted] regarding her fitness membership. We have not received a return call. We encourage her to return our call or contact her Home club. Thank you
District Operations Manager states that Mr. [redacted] was a former Personal training director at LA Fitness. Mr. [redacted] was specifically told he could not have a membership with us at the time of termination. Mr. [redacted] was asked to leave the club because he was recognized by staff and is not to have a...
membership. Management states that Mr. [redacted] membership has been cancelled and no action will occur with [redacted]. Should Mr. [redacted] have any further concerns with encourage him to contact District Operation Manager. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was explicitly instructed by [redacted] to contact her directly regarding my membership and subsequent cancellation. I called, with proof of my call as previously provided, and regardless of whether or not I directly spoke with someone, I left a voice message and I was not instructed to do otherwise. Furthermore, I followed-up in a timely manner considering that I made inquiries about [redacted] in the ensuing days, and I also followed-up immediately after the Holiday weekend regarding the cancellation of my membership.This response does not address the fact that I was instructed by the operations manager to continue to pursue my full refund request with a corporate representative and that I would not have access to the LA Fitness facilities being due a full refund, all after I again requested cancellation and refund of my membership, which was confirmed in my conversation with [redacted] the representative from LA Fitness that spoke with me concerning my Revdex.com Complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on several occasions regarding her yearly paid in full membership. Per her agreement and [redacted] state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside 10 miles with...
acceptable proof of relocation provided. [redacted] stated she wanted to cancel due to non-usage. No refund is owed. As a courtesy a 3 month extension was offered to the expiration of her yearly membership due to a new location opening up nearby. Member declined. No further action at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The trainer or as I guess he truly should be called a salesman, never explained to me what I was signing. He said it was basically just like what I signed up for whenever I joined the gym and of course I asked him directly if I could cancel at anytime and he said yes of course. He even said that If I was not satisfied with the results I would be given a full refund . I expect my gym to be trustworthy. I would have never signed up for it if I knew I was obligated to a year I even told him I was tight on money and he SAID he would give me a discount if I gave him some starfish. (I would for a seashell company). I will make sure everyone knows EXACTLY how LA fitness runs their business. I was flat out lied to and deceived. I never thought a gym would do such a thing,
Regards,
[redacted]
Although Mr. [redacted] may disagree, the decision to ultimately cancel his membership was not made lightly. Many times, he was afforded the opportunity to correct his behavior, and did not. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel his membership privileges at all LA Fitness locations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com,
I served notice to Pro Results via certified mail, the receipt of which I have attached to our correspondence. My letter was delivered to and accepted by Pro Results on February 6, 2015. My letter to Pro Results also outlines my complaint with them. I have also attached a copy of this letter.
I must now respond to Pro Results’ message to you regarding my complaint. The facts as set forth by Pro Results are not relevant to my complaint. The issue has never been whether or not I signed the contract. Pro Results does not clearly defend or refute my position. I will repeat what I outlined in my letter to them.
Pro Results fraudulently induced me into signing their contract. A Pro Results employee told me that I could cancel at anytime, without penalty. Although I can’t prove that a fraudulent inducement took place, I can prove that I unilaterally mistook the terms of the disputed contract I signed. Both fraudulent inducement and mistake of fact are grounds to void the contract I signed with Pro Results under California law.
I was mistaken about my ability to cancel the contract at anytime, without penalty or buy-out. Pro Fitness knew I was mistaken and used my mistake to take advantage of me. When I lost my job in December, I immediately cancelled both my LA Fitness membership and my personal training services. My LA Fitness membership was terminated without issue. I only noticed that the personal training services contract was not cancelled when $90 was taken out of my bank account without authorization on January 15, 2015.
My mistake is not the result of excessive carelessness. I was a loyal LA fitness customer, and believed the terms of my training lessons were going to be in-line with the terms of my LA Fitness gym membership. No reasonable person would commit to a year or more of non-refundable training sessions. One only needs to run an internet search for “LA Fitness” to find a plethora of horror stories similar to mine. Again, I will repeat that at the time I signed the contract, I was a happy LA Fitness customer. I trusted them.
I began calling Pro Fitness to resolve the issue. They were combative and evasive over the phone. My husband experienced similar roadblocks since I was unable to get through to them. They simply refused to listen to a loyal customer who was facing an economic hardship.
I would have never agreed to enter the contract in dispute if I knew about true nature of the agreement I signed. The terms were fraudulently misrepresented to me. My phone conversations with Pro Fitness, my certified letter to Pro Fitness, and my complaint to the Revdex.com demonstrate this intention.
Alternatively, I have grounds to cancel my contract with Pro Results, and I served them with a cancellation notice on January 26, 2015. I was only formally noticed of the true nature and terms of the agreement in dispute on January 19, 2015 after my first of three phone conversations with Member Services to dispute the January 15, 2015 charge of $90 to my credit card.
My notice letter to Pro Results on January 26, 2015, falls within the 10-Day Right To Cancel provision located on page 2 of my contract. It was factually impossible to cancel my contract before then because I had no knowledge of the true terms of my agreement until January 19, 2015.
Thank you,
Rebecca Neuren
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records indicate all refunds have been processed as of 10/14/14 with a total amount of 328.93. Refunds take about 5-7 business days to be refunded back. Thank you.
LA Fitness contacted member regarding his concerns. We processed refunds for the last 2 months of personal training dues billed and extended the remaining term for member and his wife to use the remaining personal training sessions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no change in their stand and they still maintain that there was wrongdoing. Please advise me how to proceed. Should I look at contacting an attorney?
I am leaving the country on Tuesday, Nov 22 and may not be able to respond on time. Please allow extra time for future replies from me.
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that LA Fitness is not "obligated" to refund the initiation fees as noted in their response. Good businesses do what is right to correct a wrong situation. Obviously, LA Fitness is not in that category. Regards,[redacted]
Management spoke to [redacted] on 3/12/15 regarding the annual billing of her fitness membership. She states she unaware of the annual billing and is seeking a refund for the nsf fee she incurred. We advised [redacted] her membership is no longer on annual billing and she is responsible for...
renewing it yearly. As a courtesy we have issued a refund in the amount of $5.00 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have already performed this action and, I consider this complaint resolved.
Regards,
[redacted]
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability....
Nevertheless, LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management has attempted to contact [redacted] regarding her concerns with her monthly billed fitness membership. We have yet to receive a return call. We encourage her to return our call in order to resolve any issues. Thank you
The personal training services member purchased are for a minimum initial term of 12 months, beginning 3/8/16. Member paid a total of $279.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make...
11 more payments, in the amount of $180.00 each, every month, beginning 4/8/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Furthermore, all LA Fitness personal trainers are required to be certified by an approved certification provider and to show current proof of certification in order to be hired by LA Fitness. Thus, she was not misled about their certification or qualifications and there is no grounds to now cancel the remaining term of her personal training agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact [redacted] regarding her fitness membership. We have not received a return call. We encourage her to return our call or contact her Home club. Thank you
District Operations Manager states that Mr. [redacted] was a former Personal training director at LA Fitness. Mr. [redacted] was specifically told he could not have a membership with us at the time of termination. Mr. [redacted] was asked to leave the club because he was recognized by staff and is not to have a...
membership. Management states that Mr. [redacted] membership has been cancelled and no action will occur with [redacted]. Should Mr. [redacted] have any further concerns with encourage him to contact District Operation Manager. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was explicitly instructed by [redacted] to contact her directly regarding my membership and subsequent cancellation. I called, with proof of my call as previously provided, and regardless of whether or not I directly spoke with someone, I left a voice message and I was not instructed to do otherwise. Furthermore, I followed-up in a timely manner considering that I made inquiries about [redacted] in the ensuing days, and I also followed-up immediately after the Holiday weekend regarding the cancellation of my membership.This response does not address the fact that I was instructed by the operations manager to continue to pursue my full refund request with a corporate representative and that I would not have access to the LA Fitness facilities being due a full refund, all after I again requested cancellation and refund of my membership, which was confirmed in my conversation with [redacted] the representative from LA Fitness that spoke with me concerning my Revdex.com Complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on several occasions regarding her yearly paid in full membership. Per her agreement and [redacted] state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside 10 miles with...
acceptable proof of relocation provided. [redacted] stated she wanted to cancel due to non-usage. No refund is owed. As a courtesy a 3 month extension was offered to the expiration of her yearly membership due to a new location opening up nearby. Member declined. No further action at this time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The trainer or as I guess he truly should be called a salesman, never explained to me what I was signing. He said it was basically just like what I signed up for whenever I joined the gym and of course I asked him directly if I could cancel at anytime and he said yes of course. He even said that If I was not satisfied with the results I would be given a full refund . I expect my gym to be trustworthy. I would have never signed up for it if I knew I was obligated to a year I even told him I was tight on money and he SAID he would give me a discount if I gave him some starfish. (I would for a seashell company). I will make sure everyone knows EXACTLY how LA fitness runs their business. I was flat out lied to and deceived. I never thought a gym would do such a thing,
Regards,
[redacted]
Although Mr. [redacted] may disagree, the decision to ultimately cancel his membership was not made lightly. Many times, he was afforded the opportunity to correct his behavior, and did not. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel his membership privileges at all LA Fitness locations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com,
I served notice to Pro Results via certified mail, the receipt of which I have attached to our correspondence. My letter was delivered to and accepted by Pro Results on February 6, 2015. My letter to Pro Results also outlines my complaint with them. I have also attached a copy of this letter.
I must now respond to Pro Results’ message to you regarding my complaint. The facts as set forth by Pro Results are not relevant to my complaint. The issue has never been whether or not I signed the contract. Pro Results does not clearly defend or refute my position. I will repeat what I outlined in my letter to them.
Pro Results fraudulently induced me into signing their contract. A Pro Results employee told me that I could cancel at anytime, without penalty. Although I can’t prove that a fraudulent inducement took place, I can prove that I unilaterally mistook the terms of the disputed contract I signed. Both fraudulent inducement and mistake of fact are grounds to void the contract I signed with Pro Results under California law.
I was mistaken about my ability to cancel the contract at anytime, without penalty or buy-out. Pro Fitness knew I was mistaken and used my mistake to take advantage of me. When I lost my job in December, I immediately cancelled both my LA Fitness membership and my personal training services. My LA Fitness membership was terminated without issue. I only noticed that the personal training services contract was not cancelled when $90 was taken out of my bank account without authorization on January 15, 2015.
My mistake is not the result of excessive carelessness. I was a loyal LA fitness customer, and believed the terms of my training lessons were going to be in-line with the terms of my LA Fitness gym membership. No reasonable person would commit to a year or more of non-refundable training sessions. One only needs to run an internet search for “LA Fitness” to find a plethora of horror stories similar to mine. Again, I will repeat that at the time I signed the contract, I was a happy LA Fitness customer. I trusted them.
I began calling Pro Fitness to resolve the issue. They were combative and evasive over the phone. My husband experienced similar roadblocks since I was unable to get through to them. They simply refused to listen to a loyal customer who was facing an economic hardship.
I would have never agreed to enter the contract in dispute if I knew about true nature of the agreement I signed. The terms were fraudulently misrepresented to me. My phone conversations with Pro Fitness, my certified letter to Pro Fitness, and my complaint to the Revdex.com demonstrate this intention.
Alternatively, I have grounds to cancel my contract with Pro Results, and I served them with a cancellation notice on January 26, 2015. I was only formally noticed of the true nature and terms of the agreement in dispute on January 19, 2015 after my first of three phone conversations with Member Services to dispute the January 15, 2015 charge of $90 to my credit card.
My notice letter to Pro Results on January 26, 2015, falls within the 10-Day Right To Cancel provision located on page 2 of my contract. It was factually impossible to cancel my contract before then because I had no knowledge of the true terms of my agreement until January 19, 2015.
Thank you,
Rebecca Neuren
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records indicate all refunds have been processed as of 10/14/14 with a total amount of 328.93. Refunds take about 5-7 business days to be refunded back. Thank you.
LA Fitness contacted member regarding his concerns. We processed refunds for the last 2 months of personal training dues billed and extended the remaining term for member and his wife to use the remaining personal training sessions.
Management as a courtesy agreed to change clubs from Doral FL to Burnsville MN. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no change in their stand and they still maintain that there was wrongdoing. Please advise me how to proceed. Should I look at contacting an attorney?
I am leaving the country on Tuesday, Nov 22 and may not be able to respond on time. Please allow extra time for future replies from me.
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that LA Fitness is not "obligated" to refund the initiation fees as noted in their response. Good businesses do what is right to correct a wrong situation. Obviously, LA Fitness is not in that category. Regards,[redacted]
Management spoke to [redacted] on 3/12/15 regarding the annual billing of her fitness membership. She states she unaware of the annual billing and is seeking a refund for the nsf fee she incurred. We advised [redacted] her membership is no longer on annual billing and she is responsible for...
renewing it yearly. As a courtesy we have issued a refund in the amount of $5.00 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have already performed this action and, I consider this complaint resolved.
Regards,
[redacted]
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability....
Nevertheless, LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Management has attempted to contact [redacted] regarding her concerns with her monthly billed fitness membership. We have yet to receive a return call. We encourage her to return our call in order to resolve any issues. Thank you