Based solely on [redacted] misconduct on 10/20/14, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 12/12011. In particular, those
terms clearly state that “During Club use, all Members and guests...
will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.
Threatening or violent conduct is prohibited.”
Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, [redacted] was advised of this decision and the reasons for it.
While he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. Due to the nature of the incident that occurred matters are being handled by our legal
department. Thank you.
The personal training services member purchased are for a minimum initial term of 12 months, beginning 3/8/16. Member paid a total of $279.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make...
11 more payments, in the amount of $180.00 each, every month, beginning 4/8/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Furthermore, all LA Fitness personal trainers are required to be certified by an approved certification provider and to show current proof of certification in order to be hired by LA Fitness. Thus, she was not misled about their certification or qualifications and there is no grounds to now cancel the remaining term of her personal training agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted Mr. ** to discuss the prepaid annual membership for [redacted]. Mr. ** alleges that during the time of sign up he understood the membership to include the guest privilege amenity to allow for three family members to access the facility and utilize the training services. Our...
records indicate that the membership was a prepaid annual membership, with access to our facility for only the member, [redacted]. As a courtesy, we have issued a full refund for the annual prepaid fitness membership in the amount of $829.32 and a prorated refund, minus the sessions used, for the training membership in the amount of $100 back to the payment information on file. We reached out to Mr. ** via email to inform him of the resolution processed on the accounts but did not receive a response. Should Mr. ** like to discuss this matter further, we encourage him to return our calls. We believe this matter to be resolved. Thank you.
Member’s remaining personal training sessions have been linked to her new fitness membership and she has begun scheduling her remaining sessions. We apologize for any inconvenience the delay in processing may have caused.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed refunds for the payments charged on 5/8/16 (refunds applied to the same account used for payment).
Please allow 5-7 business days for the refunds to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did follow cancellation procedures , but I kept being promised actions that never occurred. This institution should make it easier for people to cancel their membership if so desires. It almost seems as if it is made difficult on purpose to avoid the cancellations required.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/24/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/24/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term.
Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the account they processed a refund for is no longer active, which was why I asked that they send me a check. I do not think I will receive the refund this way. Please advise and once this is taken care of I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bad customer, front desk work was very rude, tried to explain the guest list on several occasions the my guest VIP dos not work. I was also lied someone put information on file that was false saying the I refused to show I'd , requested that they run back camera. Also explain, situation to Club member.
Desired Outcome:
Refunds on initiation fees, please $200.00
Management contacted Mr. [redacted] regarding the status of his monthly dues membership and the overdue balance payment he recently paid. LA Fitness provides members with the option to “Freeze” a membership in good standings with a 10 day notice prior to their next scheduled billing date. Mr. [redacted]’s...
membership does not reflect a request to be “Frozen”. However, the billing history on his account shows that his membership was in a non-payment status for more than 90 days and the last monthly dues payment was billed successfully on 4/21/2017. As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. Nevertheless, as a customer service gesture, we have reinstated Mr. [redacted]’s membership and issued a refund of $89.97 back to the [redacted] card on file for the overdue balance payment paid on 8/31/2017. Mr. [redacted]’s membership is now in good standings with a monthly billing date on the 6th of every month. We believe this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. We provided an approximate date of 12/1/2017 when we anticipate the pool reopening. If any changes, management will contact Ms. [redacted]. Ms. [redacted] is happy with follow up call. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/20/16. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the...
time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled as acknowledged by member. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement.
This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist. The personal training agreement member signed included a provision which explained that she could cancel within seven (7) business days of the purchase without any cost to her. The cancellation procedures, as well as the cancel by date of 4/29/16, are clearly listed on page 1 of the agreement (copies of the Agreement and New Client Checklist are included with this response). If it was member’s intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
However, member did not request to cancel prior to 4/29/16. Thus, she not entitled to a refund or to terminate the agreement early without a fee. With respect to the service the received and Master Training, the trainer member has worked with has been with the company since 2014, is very knowledgeable and we’ve received great feedback from the member’s he’s worked with.
In addition, member has the option to upgrade her personal training from Certified Training to Master Training at any time. Nevertheless, if member no longer wish to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability....
Nevertheless, LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 20 25 minute sessions to be paid over a minimum initial term of 6 months, beginning 12/16/16 (the “Initial Term”). Member agreed to pay a total of...
$314.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 5 more consecutive monthly payments, in the amount of $165.00, beginning 1/16/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. However, there was no indication that $50.00 of the initial sign up fees was to be refunded. In addition, her agreement included a New Client Checklist which outlined key terms, one of them being that the Initial Term was 12 months (unless otherwise stated on the agreement) and that the services would continue at the same price with the same billing cycle after the Initial Term was completed until written notice to cancel was provided. The sales counselor did in fact inform member that she could ignore this specific section of the New Client Checklist since the Initial Term of her Agreement was 6 months (not 12 months) and that we could process an end of term cancellation for her at any time, without a written notice, to ensure that there would be no more billing after the Initial Term was completed. Furthermore, member has the option to upgrade her personal training program to include Master Trainer services at any time. Thus, there is no grounds for a refund or to terminate the agreement early without a fee. Nevertheless, our District Vice President contacted member regarding her concerns, reviewed with her the terms of the Agreement that she signed and member has since resumed with service at our [redacted] St. location.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/27/15 (the “Initial Term”). Member paid a total of $319.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $220.00 each, every month, beginning 2/27/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Although Mr. [redacted] may disagree, the decision to ultimately cancel his membership was not made lightly. Many times, he was afforded the opportunity to correct his behavior, and did not. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel his membership privileges at all LA Fitness locations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands. Management contacted [redacted] on 3/2/15 and apologized for how the incident was handled by our staff. However we reiterated that his membership would not be reinstated. Member understands. No further action will be taken. Thank you. No further action will be taken
Based solely on [redacted] misconduct on 10/20/14, we revoked his membership in accordance with the standard terms of his LA Fitness membership agreement effective 12/12011. In particular, those
terms clearly state that “During Club use, all Members and guests...
will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractors.
Threatening or violent conduct is prohibited.”
Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, [redacted] was advised of this decision and the reasons for it.
While he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. Due to the nature of the incident that occurred matters are being handled by our legal
department. Thank you.
The personal training services member purchased are for a minimum initial term of 12 months, beginning 3/8/16. Member paid a total of $279.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make...
11 more payments, in the amount of $180.00 each, every month, beginning 4/8/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Furthermore, all LA Fitness personal trainers are required to be certified by an approved certification provider and to show current proof of certification in order to be hired by LA Fitness. Thus, she was not misled about their certification or qualifications and there is no grounds to now cancel the remaining term of her personal training agreement early without a fee. If member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted Mr. ** to discuss the prepaid annual membership for [redacted]. Mr. ** alleges that during the time of sign up he understood the membership to include the guest privilege amenity to allow for three family members to access the facility and utilize the training services. Our...
records indicate that the membership was a prepaid annual membership, with access to our facility for only the member, [redacted]. As a courtesy, we have issued a full refund for the annual prepaid fitness membership in the amount of $829.32 and a prorated refund, minus the sessions used, for the training membership in the amount of $100 back to the payment information on file. We reached out to Mr. ** via email to inform him of the resolution processed on the accounts but did not receive a response. Should Mr. ** like to discuss this matter further, we encourage him to return our calls. We believe this matter to be resolved. Thank you.
Member’s remaining personal training sessions have been linked to her new fitness membership and she has begun scheduling her remaining sessions. We apologize for any inconvenience the delay in processing may have caused.
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed refunds for the payments charged on 5/8/16 (refunds applied to the same account used for payment).
Please allow 5-7 business days for the refunds to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I did follow cancellation procedures , but I kept being promised actions that never occurred. This institution should make it easier for people to cancel their membership if so desires. It almost seems as if it is made difficult on purpose to avoid the cancellations required.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/24/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/24/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term.
Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled the remaining terms of member and her son's personal training agreements with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the account they processed a refund for is no longer active, which was why I asked that they send me a check. I do not think I will receive the refund this way. Please advise and once this is taken care of I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bad customer, front desk work was very rude, tried to explain the guest list on several occasions the my guest VIP dos not work. I was also lied someone put information on file that was false saying the I refused to show I'd , requested that they run back camera. Also explain, situation to Club member.
Desired Outcome:
Refunds on initiation fees, please $200.00
Management contacted Mr. [redacted] regarding the status of his monthly dues membership and the overdue balance payment he recently paid. LA Fitness provides members with the option to “Freeze” a membership in good standings with a 10 day notice prior to their next scheduled billing date. Mr. [redacted]’s...
membership does not reflect a request to be “Frozen”. However, the billing history on his account shows that his membership was in a non-payment status for more than 90 days and the last monthly dues payment was billed successfully on 4/21/2017. As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. Nevertheless, as a customer service gesture, we have reinstated Mr. [redacted]’s membership and issued a refund of $89.97 back to the [redacted] card on file for the overdue balance payment paid on 8/31/2017. Mr. [redacted]’s membership is now in good standings with a monthly billing date on the 6th of every month. We believe this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. We provided an approximate date of 12/1/2017 when we anticipate the pool reopening. If any changes, management will contact Ms. [redacted]. Ms. [redacted] is happy with follow up call. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/20/16. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the...
time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled as acknowledged by member. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement.
This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist. The personal training agreement member signed included a provision which explained that she could cancel within seven (7) business days of the purchase without any cost to her. The cancellation procedures, as well as the cancel by date of 4/29/16, are clearly listed on page 1 of the agreement (copies of the Agreement and New Client Checklist are included with this response). If it was member’s intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
However, member did not request to cancel prior to 4/29/16. Thus, she not entitled to a refund or to terminate the agreement early without a fee. With respect to the service the received and Master Training, the trainer member has worked with has been with the company since 2014, is very knowledgeable and we’ve received great feedback from the member’s he’s worked with.
In addition, member has the option to upgrade her personal training from Certified Training to Master Training at any time. Nevertheless, if member no longer wish to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if she becomes totally and permanently disabled after the date the contract takes effect. The letter member provided by her doctor did not confirm such a disability....
Nevertheless, LA Fitness cancelled the remaining term of her personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already provided.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 20 25 minute sessions to be paid over a minimum initial term of 6 months, beginning 12/16/16 (the “Initial Term”). Member agreed to pay a total of...
$314.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 5 more consecutive monthly payments, in the amount of $165.00, beginning 1/16/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. However, there was no indication that $50.00 of the initial sign up fees was to be refunded. In addition, her agreement included a New Client Checklist which outlined key terms, one of them being that the Initial Term was 12 months (unless otherwise stated on the agreement) and that the services would continue at the same price with the same billing cycle after the Initial Term was completed until written notice to cancel was provided. The sales counselor did in fact inform member that she could ignore this specific section of the New Client Checklist since the Initial Term of her Agreement was 6 months (not 12 months) and that we could process an end of term cancellation for her at any time, without a written notice, to ensure that there would be no more billing after the Initial Term was completed. Furthermore, member has the option to upgrade her personal training program to include Master Trainer services at any time. Thus, there is no grounds for a refund or to terminate the agreement early without a fee. Nevertheless, our District Vice President contacted member regarding her concerns, reviewed with her the terms of the Agreement that she signed and member has since resumed with service at our [redacted] St. location.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/27/15 (the “Initial Term”). Member paid a total of $319.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $220.00 each, every month, beginning 2/27/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Although Mr. [redacted] may disagree, the decision to ultimately cancel his membership was not made lightly. Many times, he was afforded the opportunity to correct his behavior, and did not. Unfortunately, after reviewing this matter, we must stand behind our decision to cancel his membership privileges at all LA Fitness locations.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands. Management contacted [redacted] on 3/2/15 and apologized for how the incident was handled by our staff. However we reiterated that his membership would not be reinstated. Member understands. No further action will be taken. Thank you. No further action will be taken