the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The business has taken action to resolve my dispute and has satisfied me by refunding money back to my account as agreed. Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/18/15 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 3/18/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have already performed this action and, I consider this complaint resolved.
Regards,
[redacted]
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still receiving communications from upper management at this establishment and they still are assuming I owe money AFTER I spoke with the district manager about stopping this. Below is the message I received 6 hours after I spoke with the district manager.Hi [redacted], I was just sending you a courtesy reminder about your billing information with LA Fitness. If you like, I can help you with this over the phone or you can come in and see me Monday - Friday 9am - 5pm, whichever is more convenient for you.Membership Barcode: [redacted]Member Name: [redacted]Thank you,[redacted] Operations Manager | LA Fitness International, LLC
Regards,
[redacted]
Our previous response still stands. Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No further action will be taken. Thank you.
Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is...
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I was working with another trainer with LA fitness after my original trainer left the company to peruse other opportunities. I was satisfied with the new trainer, but he then also left. And I have been blown off by the company to get the situation rectified until this point where I am being told there are trainers who are standing by. Where were these trainers when the problem first presented itself months ago and I was trying to deal with the gym itself and get the sessions scheduled? I do not appreciate the the lack of customer service provided and lack of professionalism by management and trainers in the gym. The company allows its employees to not make it to their scheduled appointments with clients and there is nothing done in return for the waste of my time; however, if I don't show I lose that session. I have been told time and time again by the General manager of the gym I would get a return call to get nothing and had to go into the gym several times and call corporate to even get someone to acknowledge the issue, but tell me too bad, they won't do anything. I'm tired of being jerked around. The services promised were not fulfilled regardless of what trainer it was that I have been with. The terms of the contract were not upheld by LA fitness in that they would make a "reasonable effort".
Regards,
[redacted]
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment made. Member cancelled on 10/6/14 and we issued his refund check on 10/9/14, three days...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you, and have a great day!
Regards,
[redacted]
LA Fitness previously contacted [redacted] and came to an agreed final resolution. The offer, we were not contractually obligated to provide but did as a customer service consideration for our member, included a discounted Voluntary Cancellation payment to be made by [redacted] elected to take advantage of the offer for a discounted payment instead of the standard Voluntary Cancellation provision of 50% of the remaining agreement balance.
Additionally, LA Fitness will not pursue her for the outstanding balance owed to satisfy the contracted term since the Voluntary Cancellation provision was completed. [redacted] emailed our office to confirm that her check payment, which was sent via mail, for the discounted Voluntary Cancellation was received and had cleared. At that time, she requested email confirmation, which was provided. A refund is simply not warranted in this case. We believe this to be a fair and reasonable resolution to this issue.
Management spoke with member regarding her concerns. As a courtesy we agreed to refund the last 14 months of $27.01 back to the [redacted] Card on file. Refunds typically could take up 7-10 business to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information you provided about the contract stating that I had 10 days to cancel is false, my contract clearly states that I only had three days to cancel. I do not feel obligated to favor the contract because I was not able to read the contract prior to signing. I was only asked for my initials and signatures. Once LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract.
Regards,
[redacted]
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The trainer or as I guess he truly should be called a salesman, never explained to me what I was signing. He said it was basically just like what I signed up for whenever I joined the gym and of course I asked him directly if I could cancel at anytime and he said yes of course. He even said that If I was not satisfied with the results I would be given a full refund . I expect my gym to be trustworthy. I would have never signed up for it if I knew I was obligated to a year I even told him I was tight on money and he SAID he would give me a discount if I gave him some starfish. (I would for a seashell company). I will make sure everyone knows EXACTLY how LA fitness runs their business. I was flat out lied to and deceived. I never thought a gym would do such a thing,
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The individual who called me, purportedly the district manager and the next level of escalation beyond the operations manager at the club, left two voicemails and in each simply repeated the same policy and did not answer when I called. Since that time, I have received several harassing calls from the club about money for a membership I have asked to be canceled due to the plain and evident hustle they are running at the club.I wish to be contacted by a member of management who will properly punctuate correspondence, sign it -- and thus take ownership of this unfortunate breach of my trust and confidence, which has and will continue to color my opinion about the credibility of staff policy and procedure "knowledge" when handling my personal identifying information. I can be reached via email or telephone and am repeating my request that LA Fitness not touch any of my financial data, including checking accounts and debit/credit cards, unless and until the matter is resolved to my complete satisfaction,
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the terms and amenities for her mother’s monthly dues membership. [redacted] stated that she discussed at the time of sign up and understood the membership for her mother to be an add-on to her husband’s primary membership including the same...
access and amenities.
LA Fitness strives to provide excellent customer service and we regret that [redacted] was frustrated with the experience she had when attempting to resolve her concerns with local staff at the [redacted] location. We have agreed to resolve [redacted]’s concerns by including guest privileges as an amenity on the membership for [redacted] at the same monthly billed rate of $31.99.
We believe this matter to be resolved. Thank you.
Per [redacted] request on 2/11/15 her contact number has been removed and an email confirmation has been sent to the email address provided. We no longer have her phone number on file. We believe this issue to be resolved. Thank you
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The business has taken action to resolve my dispute and has satisfied me by refunding money back to my account as agreed. Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/18/15 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 3/18/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have already performed this action and, I consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still receiving communications from upper management at this establishment and they still are assuming I owe money AFTER I spoke with the district manager about stopping this. Below is the message I received 6 hours after I spoke with the district manager.Hi [redacted], I was just sending you a courtesy reminder about your billing information with LA Fitness. If you like, I can help you with this over the phone or you can come in and see me Monday - Friday 9am - 5pm, whichever is more convenient for you.Membership Barcode: [redacted]Member Name: [redacted]Thank you,[redacted] Operations Manager | LA Fitness International, LLC
Regards,
[redacted]
Our previous response still stands. Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No further action will be taken. Thank you.
Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is...
satisfied. Thank you.
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I was working with another trainer with LA fitness after my original trainer left the company to peruse other opportunities. I was satisfied with the new trainer, but he then also left. And I have been blown off by the company to get the situation rectified until this point where I am being told there are trainers who are standing by. Where were these trainers when the problem first presented itself months ago and I was trying to deal with the gym itself and get the sessions scheduled? I do not appreciate the the lack of customer service provided and lack of professionalism by management and trainers in the gym. The company allows its employees to not make it to their scheduled appointments with clients and there is nothing done in return for the waste of my time; however, if I don't show I lose that session. I have been told time and time again by the General manager of the gym I would get a return call to get nothing and had to go into the gym several times and call corporate to even get someone to acknowledge the issue, but tell me too bad, they won't do anything. I'm tired of being jerked around. The services promised were not fulfilled regardless of what trainer it was that I have been with. The terms of the contract were not upheld by LA fitness in that they would make a "reasonable effort".
Regards,
[redacted]
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment made. Member cancelled on 10/6/14 and we issued his refund check on 10/9/14, three days...
after he cancelled.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you, and have a great day!
Regards,
[redacted]
LA Fitness previously contacted [redacted] and came to an agreed final resolution. The offer, we were not contractually obligated to provide but did as a customer service consideration for our member, included a discounted Voluntary Cancellation payment to be made by [redacted] elected to take advantage of the offer for a discounted payment instead of the standard Voluntary Cancellation provision of 50% of the remaining agreement balance.
Additionally, LA Fitness will not pursue her for the outstanding balance owed to satisfy the contracted term since the Voluntary Cancellation provision was completed. [redacted] emailed our office to confirm that her check payment, which was sent via mail, for the discounted Voluntary Cancellation was received and had cleared. At that time, she requested email confirmation, which was provided. A refund is simply not warranted in this case. We believe this to be a fair and reasonable resolution to this issue.
Management spoke with member regarding her concerns. As a courtesy we agreed to refund the last 14 months of $27.01 back to the [redacted] Card on file. Refunds typically could take up 7-10 business to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information you provided about the contract stating that I had 10 days to cancel is false, my contract clearly states that I only had three days to cancel. I do not feel obligated to favor the contract because I was not able to read the contract prior to signing. I was only asked for my initials and signatures. Once LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The trainer or as I guess he truly should be called a salesman, never explained to me what I was signing. He said it was basically just like what I signed up for whenever I joined the gym and of course I asked him directly if I could cancel at anytime and he said yes of course. He even said that If I was not satisfied with the results I would be given a full refund . I expect my gym to be trustworthy. I would have never signed up for it if I knew I was obligated to a year I even told him I was tight on money and he SAID he would give me a discount if I gave him some starfish. (I would for a seashell company). I will make sure everyone knows EXACTLY how LA fitness runs their business. I was flat out lied to and deceived. I never thought a gym would do such a thing,
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The individual who called me, purportedly the district manager and the next level of escalation beyond the operations manager at the club, left two voicemails and in each simply repeated the same policy and did not answer when I called. Since that time, I have received several harassing calls from the club about money for a membership I have asked to be canceled due to the plain and evident hustle they are running at the club.I wish to be contacted by a member of management who will properly punctuate correspondence, sign it -- and thus take ownership of this unfortunate breach of my trust and confidence, which has and will continue to color my opinion about the credibility of staff policy and procedure "knowledge" when handling my personal identifying information. I can be reached via email or telephone and am repeating my request that LA Fitness not touch any of my financial data, including checking accounts and debit/credit cards, unless and until the matter is resolved to my complete satisfaction,
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the terms and amenities for her mother’s monthly dues membership. [redacted] stated that she discussed at the time of sign up and understood the membership for her mother to be an add-on to her husband’s primary membership including the same...
access and amenities.
LA Fitness strives to provide excellent customer service and we regret that [redacted] was frustrated with the experience she had when attempting to resolve her concerns with local staff at the [redacted] location. We have agreed to resolve [redacted]’s concerns by including guest privileges as an amenity on the membership for [redacted] at the same monthly billed rate of $31.99.
We believe this matter to be resolved. Thank you.
Per [redacted] request on 2/11/15 her contact number has been removed and an email confirmation has been sent to the email address provided. We no longer have her phone number on file. We believe this issue to be resolved. Thank you