Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/20/16. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the...
time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled as acknowledged by member. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement.
This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist. The personal training agreement member signed included a provision which explained that she could cancel within seven (7) business days of the purchase without any cost to her. The cancellation procedures, as well as the cancel by date of 4/29/16, are clearly listed on page 1 of the agreement (copies of the Agreement and New Client Checklist are included with this response). If it was member’s intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
However, member did not request to cancel prior to 4/29/16. Thus, she not entitled to a refund or to terminate the agreement early without a fee. With respect to the service the received and Master Training, the trainer member has worked with has been with the company since 2014, is very knowledgeable and we’ve received great feedback from the member’s he’s worked with.
In addition, member has the option to upgrade her personal training from Certified Training to Master Training at any time. Nevertheless, if member no longer wish to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, a refund in the amount of $406.80 was processed on 1/27/18 (refund applied to the same account used for payment).
LA Fitness previously contacted [redacted] and came to an agreed final resolution. The offer, we were not contractually obligated to provide but did as a customer service consideration for our member, included a discounted Voluntary Cancellation payment to be made by [redacted] elected to take advantage of the offer for a discounted payment instead of the standard Voluntary Cancellation provision of 50% of the remaining agreement balance.
Additionally, LA Fitness will not pursue her for the outstanding balance owed to satisfy the contracted term since the Voluntary Cancellation provision was completed. [redacted] emailed our office to confirm that her check payment, which was sent via mail, for the discounted Voluntary Cancellation was received and had cleared. At that time, she requested email confirmation, which was provided. A refund is simply not warranted in this case. We believe this to be a fair and reasonable resolution to this issue.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/8/14 (the “Initial Term”). He paid a total of $219.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. As acknowledged by member, the confirming e-mail, which included a copy of his agreement, was sent to the e-mail address he provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. It should also be noted that his regular fitness membership agreement, which he signed on 9/30/14, included a similar cancellation provision that specifically provided him with a 3-day right to cancel. The cancellation procedures are on page 1 of each of the Agreements and he did not need to go through his trainer in order to send in such cancellations. If it were his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreements, LA Fitness would have issued a full refunds. However, LA Fitness did not receive such cancellation requests within the rescission period allowed in each of these agreements. Thus, he is not entitled to any refunds under these cancellation provisions.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 7/15/14 (the “Initial Term”). She paid a total of $300.00 up front which included the enrollment fee, processing fee and the first four weeks of...
sessions. She further agreed to make 12 more payments, in the amount of $200.00, every four weeks, beginning 8/15/14, for the remainder of the initial term.
These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you, and have a great day!
Regards,
[redacted]
Management spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. Thank you
Consistent with [redacted] state law, member’s personal training agreement includes a provision that allows her to terminate the agreement early, without any fees, if she becomes permanently disabled. However, LA Fitness has not received evidence of such a disability. Thus member, is not entitled to a...
refund or to terminate the agreement early without a fee.
It should be noted that member’s accumulated sessions will be available for her to use when she is able to resume with the service. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we also include in all of our personal training agreements a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted when she is ready to resume with the service.
Management spoke with member regarding her concerns. As a courtesy we agreed to refund the last 14 months of $27.01 back to the [redacted] Card on file. Refunds typically could take up 7-10 business to complete. We believe this matter to be resolved. Thank you.
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The business has taken action to resolve my dispute and has satisfied me by refunding money back to my account as agreed. Regards,
[redacted]
Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is...
Management spoke with Ms. [redacted] regarding her concerns. We provided an approximate date of 12/1/2017 when we anticipate the pool reopening. If any changes, management will contact Ms. [redacted]. Ms. [redacted] is happy with follow up call. Thank you.
Date Sent: 3/9/2017 8:16:27 PMLA Fitness processed a refund in the amount of $360.00 for the charge made on 8/9/16 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account. Please also note that the e-mail confirmation that member received indicating that she had 37 sessions remaining was generated prior to the two refunds in the amount of $360.00 each (for 12 sessions each) that we processed as part of the resolution from her original complaint. In addition, 12 of those sessions were also from the $360.00 that was charged on 8/9/16. Thus, there is in fact only 1 session that remains after the refunds that were processed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bad customer, front desk work was very rude, tried to explain the guest list on several occasions the my guest VIP dos not work. I was also lied someone put information on file that was false saying the I refused to show I'd , requested that they run back camera. Also explain, situation to Club member.
Desired Outcome:
Refunds on initiation fees, please $200.00
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/24/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/24/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term.
Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 20 25 minute sessions to be paid over a minimum initial term of 6 months, beginning 12/16/16 (the “Initial Term”). Member agreed to pay a total of...
$314.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 5 more consecutive monthly payments, in the amount of $165.00, beginning 1/16/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. However, there was no indication that $50.00 of the initial sign up fees was to be refunded. In addition, her agreement included a New Client Checklist which outlined key terms, one of them being that the Initial Term was 12 months (unless otherwise stated on the agreement) and that the services would continue at the same price with the same billing cycle after the Initial Term was completed until written notice to cancel was provided. The sales counselor did in fact inform member that she could ignore this specific section of the New Client Checklist since the Initial Term of her Agreement was 6 months (not 12 months) and that we could process an end of term cancellation for her at any time, without a written notice, to ensure that there would be no more billing after the Initial Term was completed. Furthermore, member has the option to upgrade her personal training program to include Master Trainer services at any time. Thus, there is no grounds for a refund or to terminate the agreement early without a fee. Nevertheless, our District Vice President contacted member regarding her concerns, reviewed with her the terms of the Agreement that she signed and member has since resumed with service at our [redacted] St. location.
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member does not lose any of her personal training sessions. If she does not use the service for 4 months, those sessions will remain available for her to use when she is able to resume with the service.
LA Fitness processed a refund in the amount of $360.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/20/16. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the...
time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolled as acknowledged by member. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement.
This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist. The personal training agreement member signed included a provision which explained that she could cancel within seven (7) business days of the purchase without any cost to her. The cancellation procedures, as well as the cancel by date of 4/29/16, are clearly listed on page 1 of the agreement (copies of the Agreement and New Client Checklist are included with this response). If it was member’s intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
However, member did not request to cancel prior to 4/29/16. Thus, she not entitled to a refund or to terminate the agreement early without a fee. With respect to the service the received and Master Training, the trainer member has worked with has been with the company since 2014, is very knowledgeable and we’ve received great feedback from the member’s he’s worked with.
In addition, member has the option to upgrade her personal training from Certified Training to Master Training at any time. Nevertheless, if member no longer wish to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this voluntary cancellation provision of the Agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, a refund in the amount of $406.80 was processed on 1/27/18 (refund applied to the same account used for payment).
LA Fitness previously contacted [redacted] and came to an agreed final resolution. The offer, we were not contractually obligated to provide but did as a customer service consideration for our member, included a discounted Voluntary Cancellation payment to be made by [redacted] elected to take advantage of the offer for a discounted payment instead of the standard Voluntary Cancellation provision of 50% of the remaining agreement balance.
Additionally, LA Fitness will not pursue her for the outstanding balance owed to satisfy the contracted term since the Voluntary Cancellation provision was completed. [redacted] emailed our office to confirm that her check payment, which was sent via mail, for the discounted Voluntary Cancellation was received and had cleared. At that time, she requested email confirmation, which was provided. A refund is simply not warranted in this case. We believe this to be a fair and reasonable resolution to this issue.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/8/14 (the “Initial Term”). He paid a total of $219.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. As acknowledged by member, the confirming e-mail, which included a copy of his agreement, was sent to the e-mail address he provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. It should also be noted that his regular fitness membership agreement, which he signed on 9/30/14, included a similar cancellation provision that specifically provided him with a 3-day right to cancel. The cancellation procedures are on page 1 of each of the Agreements and he did not need to go through his trainer in order to send in such cancellations. If it were his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreements, LA Fitness would have issued a full refunds. However, LA Fitness did not receive such cancellation requests within the rescission period allowed in each of these agreements. Thus, he is not entitled to any refunds under these cancellation provisions.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 7/15/14 (the “Initial Term”). She paid a total of $300.00 up front which included the enrollment fee, processing fee and the first four weeks of...
sessions. She further agreed to make 12 more payments, in the amount of $200.00, every four weeks, beginning 8/15/14, for the remainder of the initial term.
These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you, and have a great day!
Regards,
[redacted]
Management spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. Thank you
Consistent with [redacted] state law, member’s personal training agreement includes a provision that allows her to terminate the agreement early, without any fees, if she becomes permanently disabled. However, LA Fitness has not received evidence of such a disability. Thus member, is not entitled to a...
refund or to terminate the agreement early without a fee.
It should be noted that member’s accumulated sessions will be available for her to use when she is able to resume with the service. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we also include in all of our personal training agreements a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted when she is ready to resume with the service.
Management spoke with member regarding her concerns. As a courtesy we agreed to refund the last 14 months of $27.01 back to the [redacted] Card on file. Refunds typically could take up 7-10 business to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. The business has taken action to resolve my dispute and has satisfied me by refunding money back to my account as agreed. Regards,
[redacted]
Management spoke to [redacted] regarding the cancelation of his and [redacted] monthly billed membership as a courtesy we honored a refund for the August 2014 dues in the amount of $20.79 for each member in addition to the 6 month refund that has already been processed. Member is...
satisfied. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. We provided an approximate date of 12/1/2017 when we anticipate the pool reopening. If any changes, management will contact Ms. [redacted]. Ms. [redacted] is happy with follow up call. Thank you.
Date Sent: 3/9/2017 8:16:27 PMLA Fitness processed a refund in the amount of $360.00 for the charge made on 8/9/16 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account. Please also note that the e-mail confirmation that member received indicating that she had 37 sessions remaining was generated prior to the two refunds in the amount of $360.00 each (for 12 sessions each) that we processed as part of the resolution from her original complaint. In addition, 12 of those sessions were also from the $360.00 that was charged on 8/9/16. Thus, there is in fact only 1 session that remains after the refunds that were processed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Bad customer, front desk work was very rude, tried to explain the guest list on several occasions the my guest VIP dos not work. I was also lied someone put information on file that was false saying the I refused to show I'd , requested that they run back camera. Also explain, situation to Club member.
Desired Outcome:
Refunds on initiation fees, please $200.00
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/24/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/24/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement term.
Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a total of 20 25 minute sessions to be paid over a minimum initial term of 6 months, beginning 12/16/16 (the “Initial Term”). Member agreed to pay a total of...
$314.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 5 more consecutive monthly payments, in the amount of $165.00, beginning 1/16/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. However, there was no indication that $50.00 of the initial sign up fees was to be refunded. In addition, her agreement included a New Client Checklist which outlined key terms, one of them being that the Initial Term was 12 months (unless otherwise stated on the agreement) and that the services would continue at the same price with the same billing cycle after the Initial Term was completed until written notice to cancel was provided. The sales counselor did in fact inform member that she could ignore this specific section of the New Client Checklist since the Initial Term of her Agreement was 6 months (not 12 months) and that we could process an end of term cancellation for her at any time, without a written notice, to ensure that there would be no more billing after the Initial Term was completed. Furthermore, member has the option to upgrade her personal training program to include Master Trainer services at any time. Thus, there is no grounds for a refund or to terminate the agreement early without a fee. Nevertheless, our District Vice President contacted member regarding her concerns, reviewed with her the terms of the Agreement that she signed and member has since resumed with service at our [redacted] St. location.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member does not lose any of her personal training sessions. If she does not use the service for 4 months, those sessions will remain available for her to use when she is able to resume with the service.
LA Fitness processed a refund in the amount of $360.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.