Our previous response still stands. Management contacted [redacted] on 3/2/15 and apologized for how the incident was handled by our staff. However we reiterated that his membership would not be reinstated. Member understands. No further action will be taken. Thank you. No further action will be taken
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $179 per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement...
is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which [redacted] previously signed and agreed upon. [redacted]’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronically. Accordingly, no refund is warranted here and LA Fitness continues to agree to provide [redacted] with the exact membership for which he contracted. No further action will be taken. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I was working with another trainer with LA fitness after my original trainer left the company to peruse other opportunities. I was satisfied with the new trainer, but he then also left. And I have been blown off by the company to get the situation rectified until this point where I am being told there are trainers who are standing by. Where were these trainers when the problem first presented itself months ago and I was trying to deal with the gym itself and get the sessions scheduled? I do not appreciate the the lack of customer service provided and lack of professionalism by management and trainers in the gym. The company allows its employees to not make it to their scheduled appointments with clients and there is nothing done in return for the waste of my time; however, if I don't show I lose that session. I have been told time and time again by the General manager of the gym I would get a return call to get nothing and had to go into the gym several times and call corporate to even get someone to acknowledge the issue, but tell me too bad, they won't do anything. I'm tired of being jerked around. The services promised were not fulfilled regardless of what trainer it was that I have been with. The terms of the contract were not upheld by LA fitness in that they would make a "reasonable effort".
Regards,
[redacted]
Per [redacted] request on 2/11/15 her contact number has been removed and an email confirmation has been sent to the email address provided. We no longer have her phone number on file. We believe this issue to be resolved. Thank you
Management spoke to [redacted] on 1/7/15 regarding his experience in trying to redeem a guest pass. We apologize for the incident that occurred and have addressed this with staff. We have offered [redacted] a 15 day guest pass and he was happy to accept and was advised to contact our District...
Vice president when he is ready to use it. [redacted] is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information you provided about the contract stating that I had 10 days to cancel is false, my contract clearly states that I only had three days to cancel. I do not feel obligated to favor the contract because I was not able to read the contract prior to signing. I was only asked for my initials and signatures. Once LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the terms and amenities for her mother’s monthly dues membership. [redacted] stated that she discussed at the time of sign up and understood the membership for her mother to be an add-on to her husband’s primary membership including the same...
access and amenities.
LA Fitness strives to provide excellent customer service and we regret that [redacted] was frustrated with the experience she had when attempting to resolve her concerns with local staff at the [redacted] location. We have agreed to resolve [redacted]’s concerns by including guest privileges as an amenity on the membership for [redacted] at the same monthly billed rate of $31.99.
We believe this matter to be resolved. Thank you.
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment made. Member cancelled on 10/6/14 and we issued his refund check on 10/9/14, three days...
Management contacted Mr. [redacted] regarding the status of his monthly dues membership and the overdue balance payment he recently paid. LA Fitness provides members with the option to “Freeze” a membership in good standings with a 10 day notice prior to their next scheduled billing date. Mr. [redacted]’s...
membership does not reflect a request to be “Frozen”. However, the billing history on his account shows that his membership was in a non-payment status for more than 90 days and the last monthly dues payment was billed successfully on 4/21/2017. As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. Nevertheless, as a customer service gesture, we have reinstated Mr. [redacted]’s membership and issued a refund of $89.97 back to the [redacted] card on file for the overdue balance payment paid on 8/31/2017. Mr. [redacted]’s membership is now in good standings with a monthly billing date on the 6th of every month. We believe this matter to be resolved. Thank you.
Management spoke to Mr. [redacted] in regards to the family
membership that was joined. A full refund in the amount of $73.59 was processed
on 10/7/14 back to the Visa card. Due to an untimely glitch in our system we
were not able to honor the agreement. We offered a 3 month complimentary...
membership
and Mr. [redacted] accepted. Member is satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S.God Bless America
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The individual who called me, purportedly the district manager and the next level of escalation beyond the operations manager at the club, left two voicemails and in each simply repeated the same policy and did not answer when I called. Since that time, I have received several harassing calls from the club about money for a membership I have asked to be canceled due to the plain and evident hustle they are running at the club.I wish to be contacted by a member of management who will properly punctuate correspondence, sign it -- and thus take ownership of this unfortunate breach of my trust and confidence, which has and will continue to color my opinion about the credibility of staff policy and procedure "knowledge" when handling my personal identifying information. I can be reached via email or telephone and am repeating my request that LA Fitness not touch any of my financial data, including checking accounts and debit/credit cards, unless and until the matter is resolved to my complete satisfaction,
Regards,
[redacted]
Management spoke with [redacted] regarding his complaint. We are not honoring reinstatement at this time, due to the unacceptable behavior that take place at the club. We will re-evaluate reinstatement at a later time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have replied to the email and once again requested to further the discussion through the form of writing. Waiting to hear back from management soon.]
Regards,
[redacted]
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation, waiving the early cancellation fee. Please note that we are not contractually obligated to provide this remedy, but this is being done as a...
customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still receiving communications from upper management at this establishment and they still are assuming I owe money AFTER I spoke with the district manager about stopping this. Below is the message I received 6 hours after I spoke with the district manager.Hi [redacted], I was just sending you a courtesy reminder about your billing information with LA Fitness. If you like, I can help you with this over the phone or you can come in and see me Monday - Friday 9am - 5pm, whichever is more convenient for you.Membership Barcode: [redacted]Member Name: [redacted]Thank you,[redacted] Operations Manager | LA Fitness International, LLC
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did provide a copy of the agreement; however, the agreement was signed in July 3014. At the time of the signing of the agreement, I was told a copy of the agreement would be emailed to me. The email address on the contract was not correct. Therefore I never received a copy of the agreement to know what exactly I agreed to or the cancellation policy. I went back to the facility the day after I signed the agreement and asked the sales rep to check the email address he had entered into the system because I had not received the email copy. The rep said he would but that he was busy at the time. I still never received the email so I wrote a letter of cancellation to the corporate office I found online. I also emailed multiple times to lafitness. The response I received from lafitness is that my email was one day past their contract rules. How could I have possibly known that since I was not provided with a copy of the agreement?? I have also called multiple times to speak to someone about this but keep getting voicemail. I want this contract voided on the basis that I was never provided with a copy of the contract. So, how could I possibly know the cancellation policy?? I also think the sales rep who typed my email address incorrectly and did not provide me with a copy of the agreement should have his sales commission taken away. Whenever anyone asks me about my experience with lafitness-i tell them my story.....
Regards,[redacted]
Our previous response still stands. Management contacted [redacted] on 3/2/15 and apologized for how the incident was handled by our staff. However we reiterated that his membership would not be reinstated. Member understands. No further action will be taken. Thank you. No further action will be taken
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled the remaining terms of member and her son's personal training agreements with no further billing or obligation.
[redacted] voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $179 per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement...
is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which [redacted] previously signed and agreed upon. [redacted]’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronically. Accordingly, no refund is warranted here and LA Fitness continues to agree to provide [redacted] with the exact membership for which he contracted. No further action will be taken. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I was working with another trainer with LA fitness after my original trainer left the company to peruse other opportunities. I was satisfied with the new trainer, but he then also left. And I have been blown off by the company to get the situation rectified until this point where I am being told there are trainers who are standing by. Where were these trainers when the problem first presented itself months ago and I was trying to deal with the gym itself and get the sessions scheduled? I do not appreciate the the lack of customer service provided and lack of professionalism by management and trainers in the gym. The company allows its employees to not make it to their scheduled appointments with clients and there is nothing done in return for the waste of my time; however, if I don't show I lose that session. I have been told time and time again by the General manager of the gym I would get a return call to get nothing and had to go into the gym several times and call corporate to even get someone to acknowledge the issue, but tell me too bad, they won't do anything. I'm tired of being jerked around. The services promised were not fulfilled regardless of what trainer it was that I have been with. The terms of the contract were not upheld by LA fitness in that they would make a "reasonable effort".
Regards,
[redacted]
Per [redacted] request on 2/11/15 her contact number has been removed and an email confirmation has been sent to the email address provided. We no longer have her phone number on file. We believe this issue to be resolved. Thank you
Management spoke to [redacted] on 1/7/15 regarding his experience in trying to redeem a guest pass. We apologize for the incident that occurred and have addressed this with staff. We have offered [redacted] a 15 day guest pass and he was happy to accept and was advised to contact our District...
Vice president when he is ready to use it. [redacted] is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The information you provided about the contract stating that I had 10 days to cancel is false, my contract clearly states that I only had three days to cancel. I do not feel obligated to favor the contract because I was not able to read the contract prior to signing. I was only asked for my initials and signatures. Once LA Fitness computer received my initials and signature (without my entitlement to read the contract first) then I received a print out of the contract.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted [redacted] regarding her concerns with the terms and amenities for her mother’s monthly dues membership. [redacted] stated that she discussed at the time of sign up and understood the membership for her mother to be an add-on to her husband’s primary membership including the same...
access and amenities.
LA Fitness strives to provide excellent customer service and we regret that [redacted] was frustrated with the experience she had when attempting to resolve her concerns with local staff at the [redacted] location. We have agreed to resolve [redacted]’s concerns by including guest privileges as an amenity on the membership for [redacted] at the same monthly billed rate of $31.99.
We believe this matter to be resolved. Thank you.
The cancellation provision of member’s personal training agreement, in accordance with Ontario’s Consumer Protection Act, states in part, that the supplier has fifteen (15) days to refund any payment made. Member cancelled on 10/6/14 and we issued his refund check on 10/9/14, three days...
after he cancelled.
Management contacted Mr. [redacted] regarding the status of his monthly dues membership and the overdue balance payment he recently paid. LA Fitness provides members with the option to “Freeze” a membership in good standings with a 10 day notice prior to their next scheduled billing date. Mr. [redacted]’s...
membership does not reflect a request to be “Frozen”. However, the billing history on his account shows that his membership was in a non-payment status for more than 90 days and the last monthly dues payment was billed successfully on 4/21/2017. As a courtesy, we allow members up to 90 days to address any balances and bring their membership current with valid billing information. After this time frame the membership is no longer eligible for reinstatement. Nevertheless, as a customer service gesture, we have reinstated Mr. [redacted]’s membership and issued a refund of $89.97 back to the [redacted] card on file for the overdue balance payment paid on 8/31/2017. Mr. [redacted]’s membership is now in good standings with a monthly billing date on the 6th of every month. We believe this matter to be resolved. Thank you.
Management spoke to Mr. [redacted] in regards to the family
membership that was joined. A full refund in the amount of $73.59 was processed
on 10/7/14 back to the Visa card. Due to an untimely glitch in our system we
were not able to honor the agreement. We offered a 3 month complimentary...
membership
and Mr. [redacted] accepted. Member is satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S.God Bless America
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The individual who called me, purportedly the district manager and the next level of escalation beyond the operations manager at the club, left two voicemails and in each simply repeated the same policy and did not answer when I called. Since that time, I have received several harassing calls from the club about money for a membership I have asked to be canceled due to the plain and evident hustle they are running at the club.I wish to be contacted by a member of management who will properly punctuate correspondence, sign it -- and thus take ownership of this unfortunate breach of my trust and confidence, which has and will continue to color my opinion about the credibility of staff policy and procedure "knowledge" when handling my personal identifying information. I can be reached via email or telephone and am repeating my request that LA Fitness not touch any of my financial data, including checking accounts and debit/credit cards, unless and until the matter is resolved to my complete satisfaction,
Regards,
[redacted]
Management spoke with [redacted] regarding his complaint. We are not honoring reinstatement at this time, due to the unacceptable behavior that take place at the club. We will re-evaluate reinstatement at a later time. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have replied to the email and once again requested to further the discussion through the form of writing. Waiting to hear back from management soon.]
Regards,
[redacted]
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation, waiving the early cancellation fee. Please note that we are not contractually obligated to provide this remedy, but this is being done as a...
customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still receiving communications from upper management at this establishment and they still are assuming I owe money AFTER I spoke with the district manager about stopping this. Below is the message I received 6 hours after I spoke with the district manager.Hi [redacted], I was just sending you a courtesy reminder about your billing information with LA Fitness. If you like, I can help you with this over the phone or you can come in and see me Monday - Friday 9am - 5pm, whichever is more convenient for you.Membership Barcode: [redacted]Member Name: [redacted]Thank you,[redacted] Operations Manager | LA Fitness International, LLC
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did provide a copy of the agreement; however, the agreement was signed in July 3014. At the time of the signing of the agreement, I was told a copy of the agreement would be emailed to me. The email address on the contract was not correct. Therefore I never received a copy of the agreement to know what exactly I agreed to or the cancellation policy. I went back to the facility the day after I signed the agreement and asked the sales rep to check the email address he had entered into the system because I had not received the email copy. The rep said he would but that he was busy at the time. I still never received the email so I wrote a letter of cancellation to the corporate office I found online. I also emailed multiple times to lafitness. The response I received from lafitness is that my email was one day past their contract rules. How could I have possibly known that since I was not provided with a copy of the agreement?? I have also called multiple times to speak to someone about this but keep getting voicemail. I want this contract voided on the basis that I was never provided with a copy of the contract. So, how could I possibly know the cancellation policy?? I also think the sales rep who typed my email address incorrectly and did not provide me with a copy of the agreement should have his sales commission taken away. Whenever anyone asks me about my experience with lafitness-i tell them my story.....
Regards,[redacted]