Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records indicate all refunds have been processed as of 10/14/14 with a total amount of 328.93. Refunds take about 5-7 business days to be refunded back. Thank you.
Management has attempted to contact [redacted] regarding her concerns with her monthly billed fitness membership. We have yet to receive a return call. We encourage her to return our call in order to resolve any issues. Thank you
LA Fitness processed a refund in the amount of $360.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did provide a copy of the agreement; however, the agreement was signed in July 3014. At the time of the signing of the agreement, I was told a copy of the agreement would be emailed to me. The email address on the contract was not correct. Therefore I never received a copy of the agreement to know what exactly I agreed to or the cancellation policy. I went back to the facility the day after I signed the agreement and asked the sales rep to check the email address he had entered into the system because I had not received the email copy. The rep said he would but that he was busy at the time. I still never received the email so I wrote a letter of cancellation to the corporate office I found online. I also emailed multiple times to lafitness. The response I received from lafitness is that my email was one day past their contract rules. How could I have possibly known that since I was not provided with a copy of the agreement?? I have also called multiple times to speak to someone about this but keep getting voicemail. I want this contract voided on the basis that I was never provided with a copy of the contract. So, how could I possibly know the cancellation policy?? I also think the sales rep who typed my email address incorrectly and did not provide me with a copy of the agreement should have his sales commission taken away. Whenever anyone asks me about my experience with lafitness-i tell them my story.....
Regards,[redacted]
LA Fitness contacted member regarding his concerns. We processed refunds for the last 2 months of personal training dues billed and extended the remaining term for member and his wife to use the remaining personal training sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S.God Bless America
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in touch with [redacted] and has addressed her concerns regarding the fix for the heaters, sauna and customer service. Should [redacted]...
have any further concerns we encourage her to contact her home club. Thank you.
Management spoke to [redacted] on 3/12/15 regarding the annual billing of her fitness membership. She states she unaware of the annual billing and is seeking a refund for the nsf fee she incurred. We advised [redacted] her membership is no longer on annual billing and she is responsible for...
renewing it yearly. As a courtesy we have issued a refund in the amount of $5.00 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/8/14 (the “Initial Term”). He paid a total of $219.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. As acknowledged by member, the confirming e-mail, which included a copy of his agreement, was sent to the e-mail address he provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. It should also be noted that his regular fitness membership agreement, which he signed on 9/30/14, included a similar cancellation provision that specifically provided him with a 3-day right to cancel. The cancellation procedures are on page 1 of each of the Agreements and he did not need to go through his trainer in order to send in such cancellations. If it were his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreements, LA Fitness would have issued a full refunds. However, LA Fitness did not receive such cancellation requests within the rescission period allowed in each of these agreements. Thus, he is not entitled to any refunds under these cancellation provisions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that LA Fitness is not "obligated" to refund the initiation fees as noted in their response. Good businesses do what is right to correct a wrong situation. Obviously, LA Fitness is not in that category. Regards,[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 7/15/14 (the “Initial Term”). She paid a total of $300.00 up front which included the enrollment fee, processing fee and the first four weeks of...
sessions. She further agreed to make 12 more payments, in the amount of $200.00, every four weeks, beginning 8/15/14, for the remainder of the initial term.
These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, a refund in the amount of $406.80 was processed on 1/27/18 (refund applied to the same account used for payment).
Date Sent: 3/9/2017 8:16:27 PMLA Fitness processed a refund in the amount of $360.00 for the charge made on 8/9/16 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account. Please also note that the e-mail confirmation that member received indicating that she had 37 sessions remaining was generated prior to the two refunds in the amount of $360.00 each (for 12 sessions each) that we processed as part of the resolution from her original complaint. In addition, 12 of those sessions were also from the $360.00 that was charged on 8/9/16. Thus, there is in fact only 1 session that remains after the refunds that were processed.
[redacted] voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $179 per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement...
is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which [redacted] previously signed and agreed upon. [redacted]’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronically. Accordingly, no refund is warranted here and LA Fitness continues to agree to provide [redacted] with the exact membership for which he contracted. No further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no change in their stand and they still maintain that there was wrongdoing. Please advise me how to proceed. Should I look at contacting an attorney?
I am leaving the country on Tuesday, Nov 22 and may not be able to respond on time. Please allow extra time for future replies from me.
Regards,[redacted]
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation, waiving the early cancellation fee. Please note that we are not contractually obligated to provide this remedy, but this is being done as a...
customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
Management spoke with [redacted] regarding his complaint. We are not honoring reinstatement at this time, due to the unacceptable behavior that take place at the club. We will re-evaluate reinstatement at a later time. Thank you.
Consistent with [redacted] state law, member’s personal training agreement includes a provision that allows her to terminate the agreement early, without any fees, if she becomes permanently disabled. However, LA Fitness has not received evidence of such a disability. Thus member, is not entitled to a...
refund or to terminate the agreement early without a fee.
It should be noted that member’s accumulated sessions will be available for her to use when she is able to resume with the service. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we also include in all of our personal training agreements a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted when she is ready to resume with the service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records indicate all refunds have been processed as of 10/14/14 with a total amount of 328.93. Refunds take about 5-7 business days to be refunded back. Thank you.
Management has attempted to contact [redacted] regarding her concerns with her monthly billed fitness membership. We have yet to receive a return call. We encourage her to return our call in order to resolve any issues. Thank you
LA Fitness processed a refund in the amount of $360.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did provide a copy of the agreement; however, the agreement was signed in July 3014. At the time of the signing of the agreement, I was told a copy of the agreement would be emailed to me. The email address on the contract was not correct. Therefore I never received a copy of the agreement to know what exactly I agreed to or the cancellation policy. I went back to the facility the day after I signed the agreement and asked the sales rep to check the email address he had entered into the system because I had not received the email copy. The rep said he would but that he was busy at the time. I still never received the email so I wrote a letter of cancellation to the corporate office I found online. I also emailed multiple times to lafitness. The response I received from lafitness is that my email was one day past their contract rules. How could I have possibly known that since I was not provided with a copy of the agreement?? I have also called multiple times to speak to someone about this but keep getting voicemail. I want this contract voided on the basis that I was never provided with a copy of the contract. So, how could I possibly know the cancellation policy?? I also think the sales rep who typed my email address incorrectly and did not provide me with a copy of the agreement should have his sales commission taken away. Whenever anyone asks me about my experience with lafitness-i tell them my story.....
Regards,[redacted]
LA Fitness contacted member regarding his concerns. We processed refunds for the last 2 months of personal training dues billed and extended the remaining term for member and his wife to use the remaining personal training sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] P.S.God Bless America
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in touch with [redacted] and has addressed her concerns regarding the fix for the heaters, sauna and customer service. Should [redacted]...
have any further concerns we encourage her to contact her home club. Thank you.
Management spoke to [redacted] on 3/12/15 regarding the annual billing of her fitness membership. She states she unaware of the annual billing and is seeking a refund for the nsf fee she incurred. We advised [redacted] her membership is no longer on annual billing and she is responsible for...
renewing it yearly. As a courtesy we have issued a refund in the amount of $5.00 back to the [redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/8/14 (the “Initial Term”). He paid a total of $219.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 11/5/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreement. As acknowledged by member, the confirming e-mail, which included a copy of his agreement, was sent to the e-mail address he provided on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. It should also be noted that his regular fitness membership agreement, which he signed on 9/30/14, included a similar cancellation provision that specifically provided him with a 3-day right to cancel. The cancellation procedures are on page 1 of each of the Agreements and he did not need to go through his trainer in order to send in such cancellations. If it were his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreements, LA Fitness would have issued a full refunds. However, LA Fitness did not receive such cancellation requests within the rescission period allowed in each of these agreements. Thus, he is not entitled to any refunds under these cancellation provisions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that LA Fitness is not "obligated" to refund the initiation fees as noted in their response. Good businesses do what is right to correct a wrong situation. Obviously, LA Fitness is not in that category. Regards,[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 7/15/14 (the “Initial Term”). She paid a total of $300.00 up front which included the enrollment fee, processing fee and the first four weeks of...
sessions. She further agreed to make 12 more payments, in the amount of $200.00, every four weeks, beginning 8/15/14, for the remainder of the initial term.
These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, a refund in the amount of $406.80 was processed on 1/27/18 (refund applied to the same account used for payment).
Date Sent: 3/9/2017 8:16:27 PMLA Fitness processed a refund in the amount of $360.00 for the charge made on 8/9/16 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account. Please also note that the e-mail confirmation that member received indicating that she had 37 sessions remaining was generated prior to the two refunds in the amount of $360.00 each (for 12 sessions each) that we processed as part of the resolution from her original complaint. In addition, 12 of those sessions were also from the $360.00 that was charged on 8/9/16. Thus, there is in fact only 1 session that remains after the refunds that were processed.
[redacted] voluntarily entered a 3-year paid in full membership agreement at the rate of $870.96, on September 26, 2014, which included the option for an annual renewal of $179 per year thereafter. He admits to signing this Manual Agreement and a copy of that valid agreement...
is attached. However, that Manual Agreementwas entered into the Company’s recordkeeping system electronically at another club, reflecting the same payment and membership terms as the Manual Agreement he signed (and paid for). No one forged his signature when entering this agreement into the Company’s electronic records, but instead simply wrote “signatureon file”, referring to the Manual Agreement which [redacted] previously signed and agreed upon. [redacted]’ whole dispute is simply based on the fact the electronic agreement on file does not contain his signature. However, as the attached demonstrates, he did enter a valid agreement with LA Fitness that he manually signed himself. He must honor that Agreement and nothing changes because LA Fitness then enteredthe same terms into its membership records electronically. Accordingly, no refund is warranted here and LA Fitness continues to agree to provide [redacted] with the exact membership for which he contracted. No further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no change in their stand and they still maintain that there was wrongdoing. Please advise me how to proceed. Should I look at contacting an attorney?
I am leaving the country on Tuesday, Nov 22 and may not be able to respond on time. Please allow extra time for future replies from me.
Regards,[redacted]
LA Fitness contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation, waiving the early cancellation fee. Please note that we are not contractually obligated to provide this remedy, but this is being done as a...
customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
Management spoke with [redacted] regarding his complaint. We are not honoring reinstatement at this time, due to the unacceptable behavior that take place at the club. We will re-evaluate reinstatement at a later time. Thank you.
Management as a courtesy agreed to change clubs from Doral FL to Burnsville MN. We believe this matter to be resolved. Thank you.
Consistent with [redacted] state law, member’s personal training agreement includes a provision that allows her to terminate the agreement early, without any fees, if she becomes permanently disabled. However, LA Fitness has not received evidence of such a disability. Thus member, is not entitled to a...
refund or to terminate the agreement early without a fee.
It should be noted that member’s accumulated sessions will be available for her to use when she is able to resume with the service. Nevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we also include in all of our personal training agreements a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted when she is ready to resume with the service.