Our previous response still stands. Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/27/15 (the “Initial Term”). Member paid a total of $319.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $220.00 each, every month, beginning 2/27/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the account they processed a refund for is no longer active, which was why I asked that they send me a check. I do not think I will receive the refund this way. Please advise and once this is taken care of I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in touch with [redacted] and has addressed her concerns regarding the fix for the heaters, sauna and customer service. Should [redacted]...
have any further concerns we encourage her to contact her home club. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/18/15 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 3/18/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] regarding the cancellation of her family membership. After much discussion we realize she attempted to cancel within the 3 day rescission period. Her request was processed on 1/26/16 and a full refund in the amount of $297.09 was refunded back to the...
checking account on file for her fitness and kids klub membership. She received email confirmations at the email address provided. She states she is satisfied with the follow up. We believe this matter to be resolved. Thank you.
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We received an email from LA Fitness today indicating that they have refunded everything due us. We have not received the remaining $136. Thank you.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund for the monthly dues billed from March forward (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all 3 days is not enough time to cancel any contract. However when reviewing documents I initialed I didn't agree at the moment and then the VP of personal trainer of all the LA Fitness I guess in New Jersey told me not to worry about the 12 month contract or having to pay the minimum of six months of the training that it's a case-by-case agreement and that they can adjust it later that it was just a standard so I called several times to LA Fitness and spoke to someone at the office and they said they had no one on staff that could take care of me so I had to call the corporate office I called corporate a few times they assured me that the VP would call me and I never received a phone call from him I received a phone call from the personal trainer that was training me which happens to be 19 years old and doesn't wasn't even there for the whole contract situation. I made it very clear to the VP that I wanted to think about it because I needed to speak to my fiance at the time that I was getting married in August and as much as I wanted to get into the agreement he insisted and said not to worry that he would take care of me so I feel like I was pressured into signing this contract and I feel that LA Fitness didn't understand the situation it was two people there the VP and the person that took my measurements so that's three people she really didn't say anything she was just filling out the paperwork and he was the one speaking to me and reassuring me not to worry so I don't agree with what this person is saying because this person was not physically there and yes the paperwork said certain things and I try to basically not sign the paperwork and and he assured me that he can alter it if I have any kind of financial issues such as the wedding I'm paying for and I said I'm not sure I can afford this because right now I'm not working and I also said I wanted to discuss it with my fiance and he still insisted because he said that he was the VP and that he can adjust the contract at any time because it's a case-by-case decision
Regards,
[redacted]
Member is upset because her child was scratched in kids Club. Member states that when she addressed issue with staff nobody knew what happened to her child. Member was also not informed about the rate of guest privileges going up in price after the point of sale. Management...
contacted member regarding her concerns and she understood it could have been an accident. We agreed to add guest privileges at 20.00 per month (pos rate) and is waiting on member to sign papers. Member is happy that we are taking the time and caring about her concerns. We beileve this matter to be resolved.
Management spoke to Ms. [redacted] regarding her concerns withthe pool area being occupied by an outside vendor. We appreciate our member’s feedback andconcerns regarding our facilities and strive to provide a clean and healthyenvironment. We advised Ms. [redacted] that we have no intention of...
terminatingthe use of the pool by the outside vendor at this time. However, we are alwaysreevaluating and appreciate the feedback. Ms. [redacted] appreciate the follow.This matter has been resolved. Thank you. Tell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. see attachedRegards,[redacted]
LA Fitness processed a refund in the amount of $320.00 on 1/24/15 and an additional refund in the amount of $320.00 was processed today (refunds applied to the same account used for payment). Please allow 5-7 business days for the recent refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.One thing I want to update with him is that my husband just found out his membership really got revoked by the club. This is so ridiculous! What did my husband do wrong and they have the rights to revoke his membership?!
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. Management processed a cancellation on 10/23/2017 and Mr. [redacted] confirmed that he received email confirmation cancellation receipt. Mr. [redacted] is not requesting a refund because he already filed a charge back with his financial...
institution for the 10/11/2017 payment. We believe this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her frustration with the Kids Klub babysitting service at her local club. Corporate management spoke to Ms. [redacted] regarding her concerns with her monthly billed family membership and her experience with the Kids Klub babysitting service at the...
Greensburg location. We apologize for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. As a courtesy, we have waived all past due balances on all of Ms. [redacted]’s accounts. The memberships are all cancelled and in good standings with no further payments due. Member is satisfied and we believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding incident that occurred with the ** hours during time of assessment. Members were misinformed regarding the ** hours and therefore would not have scheduled an assessment. We apologize for any miscommunication that occurred and the issue will be addressed with...
staff on how to handle these situations.
Per her request an immediate cancellation has been processed and a full refund in the amount of$233.94 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved.
Thank you.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $230.00 for the initial payment (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
Thanks for helping me out. This problem has been going on for the last 7 months. Then, 1 week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct it. I wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands. Management spoke to [redacted] regarding his claim of a broken window due to our staff posting advertisements on local vehicles. We made an attempt to arrange for [redacted] to meet with management to prove the window is in fact broken. He declined to do so. Member was satisfied with the follow up. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/27/15 (the “Initial Term”). Member paid a total of $319.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. She further agreed to make 11 more payments, in the amount of $220.00 each, every month, beginning 2/27/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. LA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, the account they processed a refund for is no longer active, which was why I asked that they send me a check. I do not think I will receive the refund this way. Please advise and once this is taken care of I will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...
I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management has been in touch with [redacted] and has addressed her concerns regarding the fix for the heaters, sauna and customer service. Should [redacted]...
have any further concerns we encourage her to contact her home club. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/18/15 (the “Initial Term”). Member paid a total of $299.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 3/18/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] regarding the cancellation of her family membership. After much discussion we realize she attempted to cancel within the 3 day rescission period. Her request was processed on 1/26/16 and a full refund in the amount of $297.09 was refunded back to the...
checking account on file for her fitness and kids klub membership. She received email confirmations at the email address provided. She states she is satisfied with the follow up. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We received an email from LA Fitness today indicating that they have refunded everything due us. We have not received the remaining $136. Thank you.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund for the monthly dues billed from March forward (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all 3 days is not enough time to cancel any contract. However when reviewing documents I initialed I didn't agree at the moment and then the VP of personal trainer of all the LA Fitness I guess in New Jersey told me not to worry about the 12 month contract or having to pay the minimum of six months of the training that it's a case-by-case agreement and that they can adjust it later that it was just a standard so I called several times to LA Fitness and spoke to someone at the office and they said they had no one on staff that could take care of me so I had to call the corporate office I called corporate a few times they assured me that the VP would call me and I never received a phone call from him I received a phone call from the personal trainer that was training me which happens to be 19 years old and doesn't wasn't even there for the whole contract situation. I made it very clear to the VP that I wanted to think about it because I needed to speak to my fiance at the time that I was getting married in August and as much as I wanted to get into the agreement he insisted and said not to worry that he would take care of me so I feel like I was pressured into signing this contract and I feel that LA Fitness didn't understand the situation it was two people there the VP and the person that took my measurements so that's three people she really didn't say anything she was just filling out the paperwork and he was the one speaking to me and reassuring me not to worry so I don't agree with what this person is saying because this person was not physically there and yes the paperwork said certain things and I try to basically not sign the paperwork and and he assured me that he can alter it if I have any kind of financial issues such as the wedding I'm paying for and I said I'm not sure I can afford this because right now I'm not working and I also said I wanted to discuss it with my fiance and he still insisted because he said that he was the VP and that he can adjust the contract at any time because it's a case-by-case decision
Regards,
[redacted]
Member is upset because her child was scratched in kids Club. Member states that when she addressed issue with staff nobody knew what happened to her child. Member was also not informed about the rate of guest privileges going up in price after the point of sale. Management...
contacted member regarding her concerns and she understood it could have been an accident. We agreed to add guest privileges at 20.00 per month (pos rate) and is waiting on member to sign papers. Member is happy that we are taking the time and caring about her concerns. We beileve this matter to be resolved.
Management spoke to Ms. [redacted] regarding her concerns withthe pool area being occupied by an outside vendor. We appreciate our member’s feedback andconcerns regarding our facilities and strive to provide a clean and healthyenvironment. We advised Ms. [redacted] that we have no intention of...
terminatingthe use of the pool by the outside vendor at this time. However, we are alwaysreevaluating and appreciate the feedback. Ms. [redacted] appreciate the follow.This matter has been resolved. Thank you. Tell us why here...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. see attachedRegards,[redacted]
LA Fitness processed a refund in the amount of $320.00 on 1/24/15 and an additional refund in the amount of $320.00 was processed today (refunds applied to the same account used for payment). Please allow 5-7 business days for the recent refund to post to member's account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.One thing I want to update with him is that my husband just found out his membership really got revoked by the club. This is so ridiculous! What did my husband do wrong and they have the rights to revoke his membership?!
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. Management processed a cancellation on 10/23/2017 and Mr. [redacted] confirmed that he received email confirmation cancellation receipt. Mr. [redacted] is not requesting a refund because he already filed a charge back with his financial...
institution for the 10/11/2017 payment. We believe this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her frustration with the Kids Klub babysitting service at her local club. Corporate management spoke to Ms. [redacted] regarding her concerns with her monthly billed family membership and her experience with the Kids Klub babysitting service at the...
Greensburg location. We apologize for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. As a courtesy, we have waived all past due balances on all of Ms. [redacted]’s accounts. The memberships are all cancelled and in good standings with no further payments due. Member is satisfied and we believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding incident that occurred with the ** hours during time of assessment. Members were misinformed regarding the ** hours and therefore would not have scheduled an assessment. We apologize for any miscommunication that occurred and the issue will be addressed with...
staff on how to handle these situations.
Per her request an immediate cancellation has been processed and a full refund in the amount of$233.94 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved.
Thank you.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $230.00 for the initial payment (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
Thanks for helping me out. This problem has been going on for the last 7 months. Then, 1 week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct it. I wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]