Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com,
I served notice to Pro Results via certified mail, the receipt of which I have attached to our correspondence. My letter was delivered to and accepted by Pro Results on February 6, 2015. My letter to Pro Results also outlines my complaint with them. I have also attached a copy of this letter.
I must now respond to Pro Results’ message to you regarding my complaint. The facts as set forth by Pro Results are not relevant to my complaint. The issue has never been whether or not I signed the contract. Pro Results does not clearly defend or refute my position. I will repeat what I outlined in my letter to them.
Pro Results fraudulently induced me into signing their contract. A Pro Results employee told me that I could cancel at anytime, without penalty. Although I can’t prove that a fraudulent inducement took place, I can prove that I unilaterally mistook the terms of the disputed contract I signed. Both fraudulent inducement and mistake of fact are grounds to void the contract I signed with Pro Results under California law.
I was mistaken about my ability to cancel the contract at anytime, without penalty or buy-out. Pro Fitness knew I was mistaken and used my mistake to take advantage of me. When I lost my job in December, I immediately cancelled both my LA Fitness membership and my personal training services. My LA Fitness membership was terminated without issue. I only noticed that the personal training services contract was not cancelled when $90 was taken out of my bank account without authorization on January 15, 2015.
My mistake is not the result of excessive carelessness. I was a loyal LA fitness customer, and believed the terms of my training lessons were going to be in-line with the terms of my LA Fitness gym membership. No reasonable person would commit to a year or more of non-refundable training sessions. One only needs to run an internet search for “LA Fitness” to find a plethora of horror stories similar to mine. Again, I will repeat that at the time I signed the contract, I was a happy LA Fitness customer. I trusted them.
I began calling Pro Fitness to resolve the issue. They were combative and evasive over the phone. My husband experienced similar roadblocks since I was unable to get through to them. They simply refused to listen to a loyal customer who was facing an economic hardship.
I would have never agreed to enter the contract in dispute if I knew about true nature of the agreement I signed. The terms were fraudulently misrepresented to me. My phone conversations with Pro Fitness, my certified letter to Pro Fitness, and my complaint to the Revdex.com demonstrate this intention.
Alternatively, I have grounds to cancel my contract with Pro Results, and I served them with a cancellation notice on January 26, 2015. I was only formally noticed of the true nature and terms of the agreement in dispute on January 19, 2015 after my first of three phone conversations with Member Services to dispute the January 15, 2015 charge of $90 to my credit card.
My notice letter to Pro Results on January 26, 2015, falls within the 10-Day Right To Cancel provision located on page 2 of my contract. It was factually impossible to cancel my contract before then because I had no knowledge of the true terms of my agreement until January 19, 2015.
Thank you,
Rebecca Neuren
Management spoke to Mr. [redacted] in regards to the family
membership that was joined. A full refund in the amount of $73.59 was processed
on 10/7/14 back to the Visa card. Due to an untimely glitch in our system we
were not able to honor the agreement. We offered a 3 month complimentary...
membership
and Mr. [redacted] accepted. Member is satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 1/7/15 regarding his experience in trying to redeem a guest pass. We apologize for the incident that occurred and have addressed this with staff. We have offered [redacted] a 15 day guest pass and he was happy to accept and was advised to contact our District...
Vice president when he is ready to use it. [redacted] is satisfied. Thank you.
Member does not lose any of her personal training sessions. If she does not use the service for 4 months, those sessions will remain available for her to use when she is able to resume with the service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have replied to the email and once again requested to further the discussion through the form of writing. Waiting to hear back from management soon.]
Regards,
[redacted]
The above referenced complaint is a duplicate. [redacted] already filed a complaint on 7/21/15, complaint ID [redacted] Her original complaint was in reference to her...
personal training agreement which we cancelled with no further billing or obligation.
She is now complaining that we are still e-mailing and her for payment. Those calls and e-mails are regarding her regular fitness membership. It was not made clear that she wanted her regular fitness membership as well. However, we have gone ahead and cancelled her fitness membership with no further billing or obligation as well based on this new correspondence from her. She will receive no further phone calls or e-mails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The request for a refund was not addressed.
Regards,
[redacted]
Not true! There were no several attempts were made to reach me! I received only one...
phone call with voice mail message. I called the number as instructed 3 times and every time I left messages. No one has responded. These 3 calls I made over the course of this past week. So far there were no discussions regarding this case and it remains unresolved!If the business is serious to resolve this case please call me and make an effort to respond to the 3 phone call messages I already left.Thank you,[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Our position has not changed. Member's concerns were addressed in our initial response. LA Fitness will extend the expiration date of the remaining sessions or, we will honor a refund in the amount of $720.00 in lieu of reinstating the remaining sessions.
Our District Manager has made several attempts to contact member with no response. We appreciate is feedback and apologize for his experience. This is not the experience we want any of our member’s to have. We urge member to return our District Manager’s call so that we may address his concerns. He...
can also contact the Personal Training Director at his local club for further assistance.
Our records indicate [redacted] mailed in a cancelation form post marked 2/20/15 and his monthly billed membership has been cancelled. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. LA Fitness’s written explanation primarily addresses the Club’s dress-code requirements2. But, they don’t address the utterly improper behavior of their employee with a payingcustomer... that too when he is supposed to be the highly responsible individual like the fitness club’s General Manager.3. Relating to the club’s dress-code requirement to which the manager had objected, weshould ask if the member was exposed while in club, relaxing in a chair in pool-area. Another question is was the member indecent? Was the member’s action deliberate? Did the member misbehave with anyone?4. If the member made an innocent mistake, being wrapped in a full towel rather than beingclad in swimsuit, doesn’t the manager have responsibility to respectfully and courteously explain the club dress requirement... instead of screaming at the elderly member and cursing him out?That’s the crux of issue here... the insensitive and deliberate misbehavior of the club’s General Manager with an elderly customer, and then, The LA Fitness’s smooth effort to gloss it over completely in their explanation!5. See, in LA Fitness’s written response to Revdex.com their effort has been to sidestep addressing theunacceptable and unprofessional conduct of their employee... the verbal assault from their person in-charge on the premises... the absence of basic politeness and human courtesy on part of club’s manager... his total lack of understanding of basic business etiquettes.6. A fundamental rule in any business relationship is that no matter what, the employee just cannot make use of profane language or verbally assault a customer. That is too serious a matter.7. My point to LA Fitness is ––– how come such a manager is still working in your fitness clubtoday? And, he is still dealing with customers? How come you are willing to belittle and gloss over such serious misconduct issues from your manager?8. In my original complaint, I had also raised other issues that the management has tried tosweep under the rug and that should now be opened and looked into afresh. 9. The biggest one of these was the hot tubs and swimming pools being frequently down foran inordinately extended periods of time. The number and the length of each such down period had been unfairly large. All this while, the club staff kept feeding the customers with one excuse after another and one deadline after another. These incidents were often treated with a total cavalier attitude; no compensation was ever extended to the members for their loss, hardship and frustration.What I am asking for is...? Is it possible that this man routinely uses profanity and it has become a natural part of his daily work habits? I have myself heard him, on previous occasions, using curse words within the club premises.? Is it possible that he has generally little consideration for the elderly and weak?? Is it possible that he may even be racially motivated at times?? All such possibilities should have been seriously investigated before defending his indefensible conduct.? The nature of the business’s response to my complaint and their ‘slap-on-the-wrist’ type of action in return seems to indicate unwillingness within the LA Fitness management to take stronger appropriate action in face of serious employee misconduct. It certainly amounts to a lack of responsibility on their part too.In closing, my appeal to the Revdex.com is to open my complaint case once again and require LA Fitness to provide ethical answers to all questions raised and see that appropriate action is taken on the erring employees in timely manner.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
>>>>Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process.
I have not been contacted by e-mail, phone (other than one hang-up with no message left), or when I have gone to the club to work out. The business has not cared enough to contact me and shouldn't claim that they contacted me.
>>>>we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
It's hard to claim you strongly encourage members to send written cancellation when the only option mentioned by a club manager when I called them was to be there between 8 and 5. I complied, and I have two witnesses at the club that can attest to the fact that I went to the club on the 19th (and didn't workout) asking that my membership be cancelled. I provided their names to [redacted] when she called and tried to claim I didn't cancel in a timely manner and had to pay.
>>>>Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
This cancellation was not handled properly. What is done to ensure it will be handled properly next time? Or do LA Fitness believe this was handled properly?
>>>>Ms. Price’s membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the Visa on file.
Why did the club delay and then claim I was late and had to pay? Why did it take so long to cancel? I was told it would happen same day. Instead they waited three days to ensure I would be billed and I have to go through all of this trouble to try to get a refund. Obviously many people don't go through the trouble, and I believe that is why the club delayed and mishandled my cancellation.
>>>>We believe this matter to be resolved.
Now I must wait to see if LA Fitness actually refunds me or not. Until I see the refund and get some kind of explanation other than that you claim to have contacted me, I do not consider this resolved.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the incident that occurred in the women's locker room. We have yet to receive a return call back. We encourage her to do so or contact her home club. thank you
Member’s personal training services agreement specifically provided her with a 10-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. In fact, member trained on 4/21/15, more than...
one month after her join date of 3/10/15. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, our District Vice President contacted member regarding her concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee hould member elect to take advantage of it at a later ate. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund of 3 months of personal training membership dues (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Management has tried to contact Ms. [redacted] via e-mail regarding her concerns. However, we have not received a return call. Management processed a refund in the amount of $118.00. Refunds typically, could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should...
Ms. [redacted] have any additional concerns, we encourage her to call us. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of her family membership. After much discussion we realize she attempted to cancel within the 3 day rescission period. Her request was processed on 1/26/16 and a full refund in the amount of $297.09 was refunded back to the...
checking account on file for her fitness and kids klub membership. She received email confirmations at the email address provided. She states she is satisfied with the follow up. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Revdex.com,
I served notice to Pro Results via certified mail, the receipt of which I have attached to our correspondence. My letter was delivered to and accepted by Pro Results on February 6, 2015. My letter to Pro Results also outlines my complaint with them. I have also attached a copy of this letter.
I must now respond to Pro Results’ message to you regarding my complaint. The facts as set forth by Pro Results are not relevant to my complaint. The issue has never been whether or not I signed the contract. Pro Results does not clearly defend or refute my position. I will repeat what I outlined in my letter to them.
Pro Results fraudulently induced me into signing their contract. A Pro Results employee told me that I could cancel at anytime, without penalty. Although I can’t prove that a fraudulent inducement took place, I can prove that I unilaterally mistook the terms of the disputed contract I signed. Both fraudulent inducement and mistake of fact are grounds to void the contract I signed with Pro Results under California law.
I was mistaken about my ability to cancel the contract at anytime, without penalty or buy-out. Pro Fitness knew I was mistaken and used my mistake to take advantage of me. When I lost my job in December, I immediately cancelled both my LA Fitness membership and my personal training services. My LA Fitness membership was terminated without issue. I only noticed that the personal training services contract was not cancelled when $90 was taken out of my bank account without authorization on January 15, 2015.
My mistake is not the result of excessive carelessness. I was a loyal LA fitness customer, and believed the terms of my training lessons were going to be in-line with the terms of my LA Fitness gym membership. No reasonable person would commit to a year or more of non-refundable training sessions. One only needs to run an internet search for “LA Fitness” to find a plethora of horror stories similar to mine. Again, I will repeat that at the time I signed the contract, I was a happy LA Fitness customer. I trusted them.
I began calling Pro Fitness to resolve the issue. They were combative and evasive over the phone. My husband experienced similar roadblocks since I was unable to get through to them. They simply refused to listen to a loyal customer who was facing an economic hardship.
I would have never agreed to enter the contract in dispute if I knew about true nature of the agreement I signed. The terms were fraudulently misrepresented to me. My phone conversations with Pro Fitness, my certified letter to Pro Fitness, and my complaint to the Revdex.com demonstrate this intention.
Alternatively, I have grounds to cancel my contract with Pro Results, and I served them with a cancellation notice on January 26, 2015. I was only formally noticed of the true nature and terms of the agreement in dispute on January 19, 2015 after my first of three phone conversations with Member Services to dispute the January 15, 2015 charge of $90 to my credit card.
My notice letter to Pro Results on January 26, 2015, falls within the 10-Day Right To Cancel provision located on page 2 of my contract. It was factually impossible to cancel my contract before then because I had no knowledge of the true terms of my agreement until January 19, 2015.
Thank you,
Rebecca Neuren
Management spoke to Mr. [redacted] in regards to the family
membership that was joined. A full refund in the amount of $73.59 was processed
on 10/7/14 back to the Visa card. Due to an untimely glitch in our system we
were not able to honor the agreement. We offered a 3 month complimentary...
membership
and Mr. [redacted] accepted. Member is satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 1/7/15 regarding his experience in trying to redeem a guest pass. We apologize for the incident that occurred and have addressed this with staff. We have offered [redacted] a 15 day guest pass and he was happy to accept and was advised to contact our District...
Vice president when he is ready to use it. [redacted] is satisfied. Thank you.
Member does not lose any of her personal training sessions. If she does not use the service for 4 months, those sessions will remain available for her to use when she is able to resume with the service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have replied to the email and once again requested to further the discussion through the form of writing. Waiting to hear back from management soon.]
Regards,
[redacted]
[redacted]
The above referenced complaint is a duplicate. [redacted] already filed a complaint on 7/21/15, complaint ID [redacted] Her original complaint was in reference to her...
personal training agreement which we cancelled with no further billing or obligation.
She is now complaining that we are still e-mailing and her for payment. Those calls and e-mails are regarding her regular fitness membership. It was not made clear that she wanted her regular fitness membership as well. However, we have gone ahead and cancelled her fitness membership with no further billing or obligation as well based on this new correspondence from her. She will receive no further phone calls or e-mails.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The request for a refund was not addressed.
Regards,
[redacted]
Not true! There were no several attempts were made to reach me! I received only one...
phone call with voice mail message. I called the number as instructed 3 times and every time I left messages. No one has responded. These 3 calls I made over the course of this past week. So far there were no discussions regarding this case and it remains unresolved!If the business is serious to resolve this case please call me and make an effort to respond to the 3 phone call messages I already left.Thank you,[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
Our position has not changed. Member's concerns were addressed in our initial response. LA Fitness will extend the expiration date of the remaining sessions or, we will honor a refund in the amount of $720.00 in lieu of reinstating the remaining sessions.
Our District Manager has made several attempts to contact member with no response. We appreciate is feedback and apologize for his experience. This is not the experience we want any of our member’s to have. We urge member to return our District Manager’s call so that we may address his concerns. He...
can also contact the Personal Training Director at his local club for further assistance.
Our records indicate [redacted] mailed in a cancelation form post marked 2/20/15 and his monthly billed membership has been cancelled. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. LA Fitness’s written explanation primarily addresses the Club’s dress-code requirements2. But, they don’t address the utterly improper behavior of their employee with a payingcustomer... that too when he is supposed to be the highly responsible individual like the fitness club’s General Manager.3. Relating to the club’s dress-code requirement to which the manager had objected, weshould ask if the member was exposed while in club, relaxing in a chair in pool-area. Another question is was the member indecent? Was the member’s action deliberate? Did the member misbehave with anyone?4. If the member made an innocent mistake, being wrapped in a full towel rather than beingclad in swimsuit, doesn’t the manager have responsibility to respectfully and courteously explain the club dress requirement... instead of screaming at the elderly member and cursing him out?That’s the crux of issue here... the insensitive and deliberate misbehavior of the club’s General Manager with an elderly customer, and then, The LA Fitness’s smooth effort to gloss it over completely in their explanation!5. See, in LA Fitness’s written response to Revdex.com their effort has been to sidestep addressing theunacceptable and unprofessional conduct of their employee... the verbal assault from their person in-charge on the premises... the absence of basic politeness and human courtesy on part of club’s manager... his total lack of understanding of basic business etiquettes.6. A fundamental rule in any business relationship is that no matter what, the employee just cannot make use of profane language or verbally assault a customer. That is too serious a matter.7. My point to LA Fitness is ––– how come such a manager is still working in your fitness clubtoday? And, he is still dealing with customers? How come you are willing to belittle and gloss over such serious misconduct issues from your manager?8. In my original complaint, I had also raised other issues that the management has tried tosweep under the rug and that should now be opened and looked into afresh. 9. The biggest one of these was the hot tubs and swimming pools being frequently down foran inordinately extended periods of time. The number and the length of each such down period had been unfairly large. All this while, the club staff kept feeding the customers with one excuse after another and one deadline after another. These incidents were often treated with a total cavalier attitude; no compensation was ever extended to the members for their loss, hardship and frustration.What I am asking for is...? Is it possible that this man routinely uses profanity and it has become a natural part of his daily work habits? I have myself heard him, on previous occasions, using curse words within the club premises.? Is it possible that he has generally little consideration for the elderly and weak?? Is it possible that he may even be racially motivated at times?? All such possibilities should have been seriously investigated before defending his indefensible conduct.? The nature of the business’s response to my complaint and their ‘slap-on-the-wrist’ type of action in return seems to indicate unwillingness within the LA Fitness management to take stronger appropriate action in face of serious employee misconduct. It certainly amounts to a lack of responsibility on their part too.In closing, my appeal to the Revdex.com is to open my complaint case once again and require LA Fitness to provide ethical answers to all questions raised and see that appropriate action is taken on the erring employees in timely manner.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
>>>>Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process.
I have not been contacted by e-mail, phone (other than one hang-up with no message left), or when I have gone to the club to work out. The business has not cared enough to contact me and shouldn't claim that they contacted me.
>>>>we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
It's hard to claim you strongly encourage members to send written cancellation when the only option mentioned by a club manager when I called them was to be there between 8 and 5. I complied, and I have two witnesses at the club that can attest to the fact that I went to the club on the 19th (and didn't workout) asking that my membership be cancelled. I provided their names to [redacted] when she called and tried to claim I didn't cancel in a timely manner and had to pay.
>>>>Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
This cancellation was not handled properly. What is done to ensure it will be handled properly next time? Or do LA Fitness believe this was handled properly?
>>>>Ms. Price’s membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the Visa on file.
Why did the club delay and then claim I was late and had to pay? Why did it take so long to cancel? I was told it would happen same day. Instead they waited three days to ensure I would be billed and I have to go through all of this trouble to try to get a refund. Obviously many people don't go through the trouble, and I believe that is why the club delayed and mishandled my cancellation.
>>>>We believe this matter to be resolved.
Now I must wait to see if LA Fitness actually refunds me or not. Until I see the refund and get some kind of explanation other than that you claim to have contacted me, I do not consider this resolved.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to...
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the incident that occurred in the women's locker room. We have yet to receive a return call back. We encourage her to do so or contact her home club. thank you
Member’s personal training services agreement specifically provided her with a 10-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. In fact, member trained on 4/21/15, more than...
one month after her join date of 3/10/15. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, our District Vice President contacted member regarding her concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee hould member elect to take advantage of it at a later ate. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a refund of 3 months of personal training membership dues (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
Management has tried to contact Ms. [redacted] via e-mail regarding her concerns. However, we have not received a return call. Management processed a refund in the amount of $118.00. Refunds typically, could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should...
Ms. [redacted] have any additional concerns, we encourage her to call us. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of her family membership. After much discussion we realize she attempted to cancel within the 3 day rescission period. Her request was processed on 1/26/16 and a full refund in the amount of $297.09 was refunded back to the...
checking account on file for her fitness and kids klub membership. She received email confirmations at the email address provided. She states she is satisfied with the follow up. We believe this matter to be resolved. Thank you.