Our District Vice President contacted member regarding his concerns. We added back 3 personal training sessions, he's been set up with a new personal trainer and has resumed with the service.
Member is upset because her child was scratched in kids Club. Member states that when she addressed issue with staff nobody knew what happened to her child. Member was also not informed about the rate of guest privileges going up in price after the point of sale. Management...
contacted member regarding her concerns and she understood it could have been an accident. We agreed to add guest privileges at 20.00 per month (pos rate) and is waiting on member to sign papers. Member is happy that we are taking the time and caring about her concerns. We beileve this matter to be resolved.
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. LA Fitness strives to provide the best service to our members and we ensured [redacted] that this issue has been addressed with our staff and apologize for how the incident was handled....
[redacted] is appreciative of the follow up and is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] the district manage,r told me and said in the message to Revdex.com that I will be refunded $328 and I've only been refunded $237.
Regards,
[redacted]
LA Fitness has made several attempts to set her up with another trainer. Member is simply choosing not to continue with the service. This does not entitle her to a refund. We have trainers available and stand ready to continue to provide her with the services for which she contracted.
Management spoke with Ms. [redacted] regarding the incident that took place at our Waterford Lakes location. Based solely on Ms. [redacted]’s misconduct at that time, we revoked her membership in accordance with the standard terms of her LA Fitness membership agreement. Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, Ms. [redacted] was advised of this decision and the reasons for it. While she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $31.94 will be refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded back. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. Management processed a cancellation on 10/23/2017 and Mr. [redacted] confirmed that he received email confirmation cancellation receipt. Mr. [redacted] is not requesting a refund because he already filed a charge back with his financial...
institution for the 10/11/2017 payment. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding his complaint. To resolve this matter, we agreed to refund nine payments of $20.35 in the amount of $183.15.
Refunds could take up to 5-7 business days to complete and will be processed to [redacted] Card on file.
If bank denies refund a check...
will be mailed to the address on file. We believe this matter to be resolved. Thank you.
District opperations mànager. [redacted]
Revdex.com:
I have reviewed the response made by the District Operations Manager, [redacted] in reference to complaint ID [redacted], and find that his statement is correct. As I am now no longer a member at LA fitness I am satisfied with part of my request. However, upon review of my contract I would like to further discuss the cancelation policy of my personal training to complete the second portion of my request. If you can put me in contact with[redacted] again, I would appreciate it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have requested cancellation in July, Aug,Sept, Oct, Nov, and Dec. I also asked to arrange monthly payments till the 50% was paid. I received response in Sept that I would no longer be charged, however, I have been charged every month since. I have requested to end personal training and finish the 50% by mail, email, and phone. At this point, I have bern charged Aug, Sept, Oct, Nov, and Dec, this is more than the 50% at any point since my original request in July. They need the honor my original request in July, realize they collected far more than 50% at this point and stop! I can tell you, I happen to be a healthcare professional and after this experience, will NEVER recommend LA Fitness to anyone!!!
Regards,
[redacted]
Management spoke to [redacted] on 2/17/15 regarding the incidents that have occurred in regards to possibly providing personal training to another member. It has been confirmed this is not the case. Member understands our policies regarding providing personal training at our locations. We believe...
this matter to be resolved. should [redacted] have any further concerns we encourage her to contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, I can simply draw your attention how sincere LA fitness was resolving this situation by Misspelling my name - its [redacted] nor [redacted], I did receive a voicemail - but never received a call, Secondly, they could have messaged me to setup a call, obviously calling me at work hours without notice is unprofessional, Thirdly, I did not highlighted the problem in their [redacted] facility also highlighted the attitude of staff in [redacted] facility which lead to cancel the membership and asking for full refund with an apology letter. I do not understand the reason of calling me and asking me these questions; LA Fitness did not do anything in past 6 months to fix this - Now all of a sudden calls and messages, Therefore, stop this nonsense and refund my money in full.
Regards,
[redacted]
Management spoke to[redacted] regarding[redacted] monthly billed membership. Per her request a cancellation was processed for[redacted] membership and no further billing will occur. Member is satisfied. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I said I would agree to the 6 month contract, this appears to be 7 months if they intend to make the last bill on 2/19/17. My first payment was on 8/20. I have made subsequent payments on 9/20 and 10/20. Three more payments would be 11/20, 12/20, and 1/20/2017. 2/19 would make a 7th payment. Also, there is a comment about a reduced rate that I don't understand. I would these things clarified before agreeing to the offer. Also, I want it spelled out, as it was in the RVP [redacted] email to me that there would be not cancellation penalty or fee. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contact member regarding her concerns. She met with the club’s new Personal Training Director, was assigned a new personal trainer and has resumed with the service.
Management has made additional attempts to contact Dr. [redacted] using the phone number provided on your complaint and the phone number listed on her membership. However, we were unable to connect with her directly. As indicated in her response, she does have our direct contact information should she need additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never stated I was satisfied. Aside from they never addressing my being billed in the first place especially in view a contract/agreement was never signed or accepted by me. Nor have they addressed the most serious issue of accessing my monies without my permission. I called the sales manager they same day I met him and the day after to inform him I had decided to not proceed to come in on the third day to finalize the signing and attend the initiation. My calls were never returned but I was billed. Also, I do not appreciate that it took so long for they to process a refund.
Regards,
[redacted]
Management spoke to Ms. [redacted] regarding her concerns with the encounter she had with staff member at the Kissimmee location. LA Fitness strives to provide excellent customer service to our members and guests. We have apologized to Ms. [redacted] for the inconvenience related to this incident and...
regret that she came away from the encounter feeling like our staff had not behaved professionally. We confirmed that Ms. [redacted]’s sister signed up for a membership that includes guest privileges and they are attending the gym together. Ms. [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed. We believe this matter to be resolved at this time. Thank you.
Our District Vice President contacted member regarding his concerns. We added back 3 personal training sessions, he's been set up with a new personal trainer and has resumed with the service.
Member is upset because her child was scratched in kids Club. Member states that when she addressed issue with staff nobody knew what happened to her child. Member was also not informed about the rate of guest privileges going up in price after the point of sale. Management...
contacted member regarding her concerns and she understood it could have been an accident. We agreed to add guest privileges at 20.00 per month (pos rate) and is waiting on member to sign papers. Member is happy that we are taking the time and caring about her concerns. We beileve this matter to be resolved.
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. LA Fitness strives to provide the best service to our members and we ensured [redacted] that this issue has been addressed with our staff and apologize for how the incident was handled....
[redacted] is appreciative of the follow up and is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] the district manage,r told me and said in the message to Revdex.com that I will be refunded $328 and I've only been refunded $237.
Regards,
[redacted]
LA Fitness has made several attempts to set her up with another trainer. Member is simply choosing not to continue with the service. This does not entitle her to a refund. We have trainers available and stand ready to continue to provide her with the services for which she contracted.
Management spoke with Ms. [redacted] regarding the incident that took place at our Waterford Lakes location. Based solely on Ms. [redacted]’s misconduct at that time, we revoked her membership in accordance with the standard terms of her LA Fitness membership agreement. Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, Ms. [redacted] was advised of this decision and the reasons for it. While she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $31.94 will be refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded back. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. Management processed a cancellation on 10/23/2017 and Mr. [redacted] confirmed that he received email confirmation cancellation receipt. Mr. [redacted] is not requesting a refund because he already filed a charge back with his financial...
institution for the 10/11/2017 payment. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding his complaint. To resolve this matter, we agreed to refund nine payments of $20.35 in the amount of $183.15.
Refunds could take up to 5-7 business days to complete and will be processed to [redacted] Card on file.
If bank denies refund a check...
will be mailed to the address on file. We believe this matter to be resolved. Thank you.
District opperations mànager. [redacted]
Revdex.com:
I have reviewed the response made by the District Operations Manager, [redacted] in reference to complaint ID [redacted], and find that his statement is correct. As I am now no longer a member at LA fitness I am satisfied with part of my request. However, upon review of my contract I would like to further discuss the cancelation policy of my personal training to complete the second portion of my request. If you can put me in contact with[redacted] again, I would appreciate it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have requested cancellation in July, Aug,Sept, Oct, Nov, and Dec. I also asked to arrange monthly payments till the 50% was paid. I received response in Sept that I would no longer be charged, however, I have been charged every month since. I have requested to end personal training and finish the 50% by mail, email, and phone. At this point, I have bern charged Aug, Sept, Oct, Nov, and Dec, this is more than the 50% at any point since my original request in July. They need the honor my original request in July, realize they collected far more than 50% at this point and stop! I can tell you, I happen to be a healthcare professional and after this experience, will NEVER recommend LA Fitness to anyone!!!
Regards,
[redacted]
Management spoke to [redacted] on 2/17/15 regarding the incidents that have occurred in regards to possibly providing personal training to another member. It has been confirmed this is not the case. Member understands our policies regarding providing personal training at our locations. We believe...
this matter to be resolved. should [redacted] have any further concerns we encourage her to contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, I can simply draw your attention how sincere LA fitness was resolving this situation by Misspelling my name - its [redacted] nor [redacted], I did receive a voicemail - but never received a call, Secondly, they could have messaged me to setup a call, obviously calling me at work hours without notice is unprofessional, Thirdly, I did not highlighted the problem in their [redacted] facility also highlighted the attitude of staff in [redacted] facility which lead to cancel the membership and asking for full refund with an apology letter. I do not understand the reason of calling me and asking me these questions; LA Fitness did not do anything in past 6 months to fix this - Now all of a sudden calls and messages, Therefore, stop this nonsense and refund my money in full.
Regards,
[redacted]
Management spoke to[redacted] regarding[redacted] monthly billed membership. Per her request a cancellation was processed for[redacted] membership and no further billing will occur. Member is satisfied. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I said I would agree to the 6 month contract, this appears to be 7 months if they intend to make the last bill on 2/19/17. My first payment was on 8/20. I have made subsequent payments on 9/20 and 10/20. Three more payments would be 11/20, 12/20, and 1/20/2017. 2/19 would make a 7th payment. Also, there is a comment about a reduced rate that I don't understand. I would these things clarified before agreeing to the offer. Also, I want it spelled out, as it was in the RVP [redacted] email to me that there would be not cancellation penalty or fee. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contact member regarding her concerns. She met with the club’s new Personal Training Director, was assigned a new personal trainer and has resumed with the service.
Management has made additional attempts to contact Dr. [redacted] using the phone number provided on your complaint and the phone number listed on her membership. However, we were unable to connect with her directly. As indicated in her response, she does have our direct contact information should she need additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never stated I was satisfied. Aside from they never addressing my being billed in the first place especially in view a contract/agreement was never signed or accepted by me. Nor have they addressed the most serious issue of accessing my monies without my permission. I called the sales manager they same day I met him and the day after to inform him I had decided to not proceed to come in on the third day to finalize the signing and attend the initiation. My calls were never returned but I was billed. Also, I do not appreciate that it took so long for they to process a refund.
Regards,
[redacted]
Management spoke to Ms. [redacted] regarding her concerns with the encounter she had with staff member at the Kissimmee location. LA Fitness strives to provide excellent customer service to our members and guests. We have apologized to Ms. [redacted] for the inconvenience related to this incident and...
regret that she came away from the encounter feeling like our staff had not behaved professionally. We confirmed that Ms. [redacted]’s sister signed up for a membership that includes guest privileges and they are attending the gym together. Ms. [redacted] has indicated that she appreciates the follow up and we assured her this issue has been addressed. We believe this matter to be resolved at this time. Thank you.