Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Not true! There were no several attempts were made to reach me! I received only one...
phone call with voice mail message. I called the number as instructed 3 times and every time I left messages. No one has responded. These 3 calls I made over the course of this past week. So far there were no discussions regarding this case and it remains unresolved!If the business is serious to resolve this case please call me and make an effort to respond to the 3 phone call messages I already left.Thank you,[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member's husband has elected not to cancel yet as he wishes to continue to use his remaining sessions before cancelling.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I have no record of authorizing the agreements either verbally or in writing they are referring to. What I did agree to was a three month trial for personal training and a month-to-month membership for the gym]Regards,[redacted]
The first time I spoke to the operation manager she was rude. In the several emails I sent corporate I mentioned I refused to speak with her for this reason. I was asked to send details and requested to speak to someone else each time I sent details. In the end they cancelled my membership and said they would refund my last months fee( February) and has not at this time. I an tired of dirty gyms and clubs and don't understand the low standards. I have pictures and emails to show if necessary.
[redacted]
Our District Vice President contacted member regarding his concerns. We added back 3 personal training sessions, he's been set up with a new personal trainer and has resumed with the service.
Management spoke to [redacted] on 1/5/14 regarding his concerns with freezing his monthly billed membership[redacted] states he requested to freeze and request was not processed resulting in overbilling. As a courtesy we have issued a refund for the difference of the monthly dues and...
freeze fee for August and September and nsf fees in the amount of $52.78 back to the[redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank You.
Our position has not changed. Member's concerns were addressed in our initial response. LA Fitness will extend the expiration date of the remaining sessions or, we will honor a refund in the amount of $720.00 in lieu of reinstating the remaining sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on their message, they attempted several times to reach me. That is not true, they only tried once, which I missed due to a meeting.I am not sure why they keep making a story and lies.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The request for a refund was not addressed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have requested cancellation in July, Aug,Sept, Oct, Nov, and Dec. I also asked to arrange monthly payments till the 50% was paid. I received response in Sept that I would no longer be charged, however, I have been charged every month since. I have requested to end personal training and finish the 50% by mail, email, and phone. At this point, I have bern charged Aug, Sept, Oct, Nov, and Dec, this is more than the 50% at any point since my original request in July. They need the honor my original request in July, realize they collected far more than 50% at this point and stop! I can tell you, I happen to be a healthcare professional and after this experience, will NEVER recommend LA Fitness to anyone!!!
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and made his remaining sessions available to him for 36 weeks. Member is aware sessions will expire after 36 weeks.
The above referenced complaint is a duplicate. [redacted] already filed a complaint on 7/21/15, complaint ID [redacted] Her original complaint was in reference to her...
personal training agreement which we cancelled with no further billing or obligation.
She is now complaining that we are still e-mailing and her for payment. Those calls and e-mails are regarding her regular fitness membership. It was not made clear that she wanted her regular fitness membership as well. However, we have gone ahead and cancelled her fitness membership with no further billing or obligation as well based on this new correspondence from her. She will receive no further phone calls or e-mails.
Management spoke to [redacted] on 3/9/15 regarding the cancellation of his monthly billed membership. our records indicate no prior cancellation request was received. Per our membership agreement which was signed advising of our terms, which one of them being, our cancellation policy. We also...
suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 7 month refund was honored and refunded back to the [redacted] card on file Refunds take about 5-7 business days to be processed. An immediate cancellation was processed and no further billing will occur. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
>>>>Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process.
I have not been contacted by e-mail, phone (other than one hang-up with no message left), or when I have gone to the club to work out. The business has not cared enough to contact me and shouldn't claim that they contacted me.
>>>>we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
It's hard to claim you strongly encourage members to send written cancellation when the only option mentioned by a club manager when I called them was to be there between 8 and 5. I complied, and I have two witnesses at the club that can attest to the fact that I went to the club on the 19th (and didn't workout) asking that my membership be cancelled. I provided their names to [redacted] when she called and tried to claim I didn't cancel in a timely manner and had to pay.
>>>>Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
This cancellation was not handled properly. What is done to ensure it will be handled properly next time? Or do LA Fitness believe this was handled properly?
>>>>Ms. Price’s membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the Visa on file.
Why did the club delay and then claim I was late and had to pay? Why did it take so long to cancel? I was told it would happen same day. Instead they waited three days to ensure I would be billed and I have to go through all of this trouble to try to get a refund. Obviously many people don't go through the trouble, and I believe that is why the club delayed and mishandled my cancellation.
>>>>We believe this matter to be resolved.
Now I must wait to see if LA Fitness actually refunds me or not. Until I see the refund and get some kind of explanation other than that you claim to have contacted me, I do not consider this resolved.Regards,[redacted]
Management has made several attempts to contact [redacted] regarding the incident that occurred in the women's locker room. We have yet to receive a return call back. We encourage her to do so or contact her home club. thank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $280.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I said I would agree to the 6 month contract, this appears to be 7 months if they intend to make the last bill on 2/19/17. My first payment was on 8/20. I have made subsequent payments on 9/20 and 10/20. Three more payments would be 11/20, 12/20, and 1/20/2017. 2/19 would make a 7th payment. Also, there is a comment about a reduced rate that I don't understand. I would these things clarified before agreeing to the offer. Also, I want it spelled out, as it was in the RVP [redacted] email to me that there would be not cancellation penalty or fee. Regards,[redacted]
LA Fitness cancelled member's personal training agreement and a refund in the amount of $117.00 was processed on 6/5/15 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Not true! There were no several attempts were made to reach me! I received only one...
phone call with voice mail message. I called the number as instructed 3 times and every time I left messages. No one has responded. These 3 calls I made over the course of this past week. So far there were no discussions regarding this case and it remains unresolved!If the business is serious to resolve this case please call me and make an effort to respond to the 3 phone call messages I already left.Thank you,[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member's husband has elected not to cancel yet as he wishes to continue to use his remaining sessions before cancelling.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I have no record of authorizing the agreements either verbally or in writing they are referring to. What I did agree to was a three month trial for personal training and a month-to-month membership for the gym]Regards,[redacted]
The first time I spoke to the operation manager she was rude. In the several emails I sent corporate I mentioned I refused to speak with her for this reason. I was asked to send details and requested to speak to someone else each time I sent details. In the end they cancelled my membership and said they would refund my last months fee( February) and has not at this time. I an tired of dirty gyms and clubs and don't understand the low standards. I have pictures and emails to show if necessary.
[redacted]
Our District Vice President contacted member regarding his concerns. We added back 3 personal training sessions, he's been set up with a new personal trainer and has resumed with the service.
Management spoke to [redacted] on 1/5/14 regarding his concerns with freezing his monthly billed membership[redacted] states he requested to freeze and request was not processed resulting in overbilling. As a courtesy we have issued a refund for the difference of the monthly dues and...
freeze fee for August and September and nsf fees in the amount of $52.78 back to the[redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank You.
Our position has not changed. Member's concerns were addressed in our initial response. LA Fitness will extend the expiration date of the remaining sessions or, we will honor a refund in the amount of $720.00 in lieu of reinstating the remaining sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on their message, they attempted several times to reach me. That is not true, they only tried once, which I missed due to a meeting.I am not sure why they keep making a story and lies.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The request for a refund was not addressed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have requested cancellation in July, Aug,Sept, Oct, Nov, and Dec. I also asked to arrange monthly payments till the 50% was paid. I received response in Sept that I would no longer be charged, however, I have been charged every month since. I have requested to end personal training and finish the 50% by mail, email, and phone. At this point, I have bern charged Aug, Sept, Oct, Nov, and Dec, this is more than the 50% at any point since my original request in July. They need the honor my original request in July, realize they collected far more than 50% at this point and stop! I can tell you, I happen to be a healthcare professional and after this experience, will NEVER recommend LA Fitness to anyone!!!
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and made his remaining sessions available to him for 36 weeks. Member is aware sessions will expire after 36 weeks.
[redacted]
The above referenced complaint is a duplicate. [redacted] already filed a complaint on 7/21/15, complaint ID [redacted] Her original complaint was in reference to her...
personal training agreement which we cancelled with no further billing or obligation.
She is now complaining that we are still e-mailing and her for payment. Those calls and e-mails are regarding her regular fitness membership. It was not made clear that she wanted her regular fitness membership as well. However, we have gone ahead and cancelled her fitness membership with no further billing or obligation as well based on this new correspondence from her. She will receive no further phone calls or e-mails.
Management spoke to [redacted] on 3/9/15 regarding the cancellation of his monthly billed membership. our records indicate no prior cancellation request was received. Per our membership agreement which was signed advising of our terms, which one of them being, our cancellation policy. We also...
suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 7 month refund was honored and refunded back to the [redacted] card on file Refunds take about 5-7 business days to be processed. An immediate cancellation was processed and no further billing will occur. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
>>>>Management contacted [redacted] regarding her concerns with her monthly billed membership and the cancellation process.
I have not been contacted by e-mail, phone (other than one hang-up with no message left), or when I have gone to the club to work out. The business has not cared enough to contact me and shouldn't claim that they contacted me.
>>>>we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt.
It's hard to claim you strongly encourage members to send written cancellation when the only option mentioned by a club manager when I called them was to be there between 8 and 5. I complied, and I have two witnesses at the club that can attest to the fact that I went to the club on the 19th (and didn't workout) asking that my membership be cancelled. I provided their names to [redacted] when she called and tried to claim I didn't cancel in a timely manner and had to pay.
>>>>Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly.
This cancellation was not handled properly. What is done to ensure it will be handled properly next time? Or do LA Fitness believe this was handled properly?
>>>>Ms. Price’s membership cancellation was completed on April 22, 2016 and refund of $29.99 was processed back to the Visa on file.
Why did the club delay and then claim I was late and had to pay? Why did it take so long to cancel? I was told it would happen same day. Instead they waited three days to ensure I would be billed and I have to go through all of this trouble to try to get a refund. Obviously many people don't go through the trouble, and I believe that is why the club delayed and mishandled my cancellation.
>>>>We believe this matter to be resolved.
Now I must wait to see if LA Fitness actually refunds me or not. Until I see the refund and get some kind of explanation other than that you claim to have contacted me, I do not consider this resolved.Regards,[redacted]
Management has made several attempts to contact [redacted] regarding the incident that occurred in the women's locker room. We have yet to receive a return call back. We encourage her to do so or contact her home club. thank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $280.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I said I would agree to the 6 month contract, this appears to be 7 months if they intend to make the last bill on 2/19/17. My first payment was on 8/20. I have made subsequent payments on 9/20 and 10/20. Three more payments would be 11/20, 12/20, and 1/20/2017. 2/19 would make a 7th payment. Also, there is a comment about a reduced rate that I don't understand. I would these things clarified before agreeing to the offer. Also, I want it spelled out, as it was in the RVP [redacted] email to me that there would be not cancellation penalty or fee. Regards,[redacted]
LA Fitness cancelled member's personal training agreement and a refund in the amount of $117.00 was processed on 6/5/15 (refund applied to the same account used for payment).