Revdex.com:
Thanks for helping me out. This problem has been going on for the last 7 months. Then, 1 week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct it. I wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund for the monthly dues billed from March forward (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on their message, they attempted several times to reach me. That is not true, they only tried once, which I missed due to a meeting.I am not sure why they keep making a story and lies.
Regards,
[redacted]
Our District Vice President spoke to member and we processed a refund in the amount of $1,080.00 (refund applied to the same account used for payment). In addition, member will reactivate her personal training agreement and downgrade to 1 session per month so that she can use her remaining sessions.
Management spoke to [redacted] on 1/5/14 regarding his concerns with freezing his monthly billed membership[redacted] states he requested to freeze and request was not processed resulting in overbilling. As a courtesy we have issued a refund for the difference of the monthly dues and...
freeze fee for August and September and nsf fees in the amount of $52.78 back to the[redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank You.
Management spoke to [redacted] regarding the cancellation of [redacted] monthly billed membership. It was agreed upon to process a refund in the amount of $249.75 back to the [redacted] Card. We believe this matter to be resolved. Thank you
LA Fitness processed a refund in the amount of $320.00 on 1/24/15 and an additional refund in the amount of $320.00 was processed today (refunds applied to the same account used for payment). Please allow 5-7 business days for the recent refund to post to member's account.
Management spoke to [redacted] on 10/5/15 regarding the cancellation of her monthly billed fitness membership. It was with the understand that she attempted to cancel within the rescission period the same time she cancelled her personal training membership. With that being said we have agreed to...
process an immediate cancellation. Due to the fact she has initiated a dispute with her bank for the charges made to the fitness membership once the dispute process is fully resolved at that time the appropriate refunds can be processed. Until then no further action. Thank you.
Our District Vice President (“DVP”) contacted member regarding her concerns. Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, she did not take advantage of this option within the rescission period.
She...
informed our DVP that she did not contact LA Fitness regarding cancellation until 6 days after her enrollment. Thus, under the clear and explicit terms of the agreement, she is not entitled to a full refund.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I have no record of authorizing the agreements either verbally or in writing they are referring to. What I did agree to was a three month trial for personal training and a month-to-month membership for the gym]Regards,[redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $230.00 for the initial payment (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We received an email from LA Fitness today indicating that they have refunded everything due us. We have not received the remaining $136. Thank you.
Regards,
[redacted]
The first time I spoke to the operation manager she was rude. In the several emails I sent corporate I mentioned I refused to speak with her for this reason. I was asked to send details and requested to speak to someone else each time I sent details. In the end they cancelled my membership and said they would refund my last months fee( February) and has not at this time. I an tired of dirty gyms and clubs and don't understand the low standards. I have pictures and emails to show if necessary.
[redacted]
There is no provision in member's personal training agreement that entitles him to terminate the agreement early, regardless of how far he may have moved from an LA Fitness location. LA Fitness will honor the voluntarycancellation provision in member’s personal training agreement should she elect to take advantage of it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and made his remaining sessions available to him for 36 weeks. Member is aware sessions will expire after 36 weeks.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke to [redacted] on 12/9/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in April 2015 however we received no such request. . LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed and no further billing has occurred. A refund in the amount of $79.80 has been refunded back to the [redacted] on file. We believe this matter to be resolved. Thank you
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $360.00 (refund applied to the same account used for payment).
Revdex.com:
Thanks for helping me out. This problem has been going on for the last 7 months. Then, 1 week after contacting the Revdex.com, LA Fitness suddenly understood their error and was willing to correct it. I wonder what changed their mind? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund for the monthly dues billed from March forward (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Based on their message, they attempted several times to reach me. That is not true, they only tried once, which I missed due to a meeting.I am not sure why they keep making a story and lies.
Regards,
[redacted]
Our District Vice President spoke to member and we processed a refund in the amount of $1,080.00 (refund applied to the same account used for payment). In addition, member will reactivate her personal training agreement and downgrade to 1 session per month so that she can use her remaining sessions.
Management spoke to [redacted] on 1/5/14 regarding his concerns with freezing his monthly billed membership[redacted] states he requested to freeze and request was not processed resulting in overbilling. As a courtesy we have issued a refund for the difference of the monthly dues and...
freeze fee for August and September and nsf fees in the amount of $52.78 back to the[redacted] card. Refunds take about 5-7 business days. Member is satisfied. Thank You.
Management spoke to [redacted] regarding the cancellation of [redacted] monthly billed membership. It was agreed upon to process a refund in the amount of $249.75 back to the [redacted] Card. We believe this matter to be resolved. Thank you
LA Fitness processed a refund in the amount of $320.00 on 1/24/15 and an additional refund in the amount of $320.00 was processed today (refunds applied to the same account used for payment). Please allow 5-7 business days for the recent refund to post to member's account.
Management spoke to [redacted] on 10/5/15 regarding the cancellation of her monthly billed fitness membership. It was with the understand that she attempted to cancel within the rescission period the same time she cancelled her personal training membership. With that being said we have agreed to...
process an immediate cancellation. Due to the fact she has initiated a dispute with her bank for the charges made to the fitness membership once the dispute process is fully resolved at that time the appropriate refunds can be processed. Until then no further action. Thank you.
Our District Vice President (“DVP”) contacted member regarding her concerns. Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, she did not take advantage of this option within the rescission period.
She...
informed our DVP that she did not contact LA Fitness regarding cancellation until 6 days after her enrollment. Thus, under the clear and explicit terms of the agreement, she is not entitled to a full refund.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[I have no record of authorizing the agreements either verbally or in writing they are referring to. What I did agree to was a three month trial for personal training and a month-to-month membership for the gym]Regards,[redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $230.00 for the initial payment (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We received an email from LA Fitness today indicating that they have refunded everything due us. We have not received the remaining $136. Thank you.
Regards,
[redacted]
The first time I spoke to the operation manager she was rude. In the several emails I sent corporate I mentioned I refused to speak with her for this reason. I was asked to send details and requested to speak to someone else each time I sent details. In the end they cancelled my membership and said they would refund my last months fee( February) and has not at this time. I an tired of dirty gyms and clubs and don't understand the low standards. I have pictures and emails to show if necessary.
[redacted]
There is no provision in member's personal training agreement that entitles him to terminate the agreement early, regardless of how far he may have moved from an LA Fitness location. LA Fitness will honor the voluntarycancellation provision in member’s personal training agreement should she elect to take advantage of it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns and made his remaining sessions available to him for 36 weeks. Member is aware sessions will expire after 36 weeks.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke to [redacted] on 12/9/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in April 2015 however we received no such request. . LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed and no further billing has occurred. A refund in the amount of $79.80 has been refunded back to the [redacted] on file. We believe this matter to be resolved. Thank you
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $360.00 (refund applied to the same account used for payment).