Corporate management spoke with Mr. [redacted] regarding his concerns with the interaction he had with a staff member at the [redacted] location. We apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our...
members. Management has been in contact with the local staff, at the [redacted] location, to address Mr. [redacted]’s concerns. Member is satisfied and we believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. He claims to have cancelled shortly after his join date. However, no such cancellation was received.
LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, an immediate cancellation has been processed and no further billing will occur and a refund in the amount of $$89.80 will be processed back to the [redacted] card. Refunds take about 5-7 business days to be completed. Member is satisfied. Thank you.
Our District Vice President, [redacted] R., contacted member regarding her concerns. We did not receive her cancellation request or check payment for the cancellation fee but, after speaking to [redacted], member does not want to cancel after all. Member has been unable to train recently due to her busy work...
schedule and she was under the impression that her sessions expired at the end of each month. However, [redacted] explained that she does not lose her sessions and they roll over each month. Thus, member has elected to continue with the remaining term of her personal training agreement and will resume training when her schedule permits.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if, upon doctor’s orders, she cannot physically receive the services because of significant physical disability for a period in excess of six months. LA Fitness has not received verification of...
such a disability. Thus, member is not entitled to terminate the agreement early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions with evidence of such a disability or cancellation fee payment. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly.
Our District Operations Manager contacted member regarding his concerns. We cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $260.00 (refund applied to the same account used for payment).
Per the members request we received a cancellation request post marked 4/27/15. A cancellation was processed and no further billing has occurred. No balance Is owed at this time. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/28/15 (the “Initial Term”). Member paid a total of $329.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 11/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. The Agreement entitles client to personal training sessions working with a Pro Results personal trainer. The services being requested is for a program, and not the services of any individual trainer. He is not guaranteed a specific trainer.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page 2 of his Agreement. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months, that he is not guaranteed a specific trainer and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/16. We cancelled the remaining term of his Agreement accordingly.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate a cancellation postmarked 10/11/15 was received and no further bill will occur. Should [redacted] wish to discuss his concerns further we encourage him to...
return our call. We believe this matter to be resolved. Thank you.
Management contacted Mr. [redacted] regarding his concerns with a monthly dues membership being established for his daughter [redacted]. Based on our conversation, we believe that a miscommunication regarding the activation of a guest pass and not a monthly dues membership lead to the...
establishment of [redacted]’s account. As a courtesy, we have processed a cancellation of the membership agreement for [redacted]’s account and issued a full refund in the amount of $202.20 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. Member was satisfied with resolution. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/10/2016 (the “Initial Term”). Member paid a total of $457.40 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/10/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
As required by applicable state law governing health club contracts, the personal training agreement member signed included a provision which explained that she could cancel within forty five days of the purchase without any cost to her. The cancellation procedures are on page 1 of the agreement and she did not need to go through club employees in order to request such a cancellation. If it was her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Our VP has made several attempts to contact [redacted] in regards to her concerns. However, we have not received a return call. If she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted. We encourage [redacted] to return our calls, if she would like to discuss this matter further.
by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the rep from La fitness and we agreed to both accounts be cancelled and I would not own anything on both accounts. I rounded the ending balance $95.00 on both the gym memberships I started on 11/29/2014. On the message it only talks of one account. they is two account. And I would like both accounts to be included as we, the rep from LA fitness and I did speak of in the agreement on 4/2015. if this is what LA Fitness meaning by the message sent to the Revdex.com, then I accept. If not then I do not agree.
Regards,
[redacted]
Management made an attempt to contact [redacted] on the number provided, it is not in service. An email confirmationwas sent to the email address provided confirming the cancellation of her monthlybilled membership and no further billing will occur. We believe this issue tobe resolved....
We have made several attempts to contact [redacted] regarding his fitness membership. We have yet to receive a return call. We encourage him to return our call in order to discuss his concerns. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $553.02 for the remaining paid sessions (refund applied to the same account used for payment).
Member’s Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. Furthermore, upon cancellation, all sessions purchased must be completed within 30...
days of the last payment. These provisions are clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision and session completion provisions.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee or an unlimited amount of time to use the remaining sessions.
If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. In addition, we would be willing to honor a reasonable extension for member to use any remaining sessions. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
our previous response still standsManagement spoke to [redacted] regarding her Annually paid [redacted] membership. She has been advised that her membership expired 9/1/2014 and is not renewable due to non-payment. [redacted] does not agree but understands the policy. She has been advised a new membership will have to be purchased. No further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have stated before they are taking no responsibility for the fact that their employee lied to my sister. He told her that the contract that he gave her was what I had agreed to pay for when he and I had a VERY different conversation over the phone. I do not live in the area so I couldn't be there. After looking at their [redacted] reviews it is very clear that this company has no soul. I don't know how these crooks sleep at night.Regards,[redacted]
[redacted] signed a 12 month Personal Training Contract on July 13, 2016. The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2...
of the agreement. Further, [redacted] purchased personal training services in general, not the services of any specific individual trainer, which is also outlined in her Contract. The fact that she has had multiple trainers does not entitle her to a refund or to terminate the agreement early without paying the termination fee.
These key terms were not only in the Contract, but also in the New Client Checklist in which she also acknowledged that she received and read a copy of her personal training Contract. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response). [redacted] is attempting to enforce another provision in her Contract that allows for early termination without a fee upon death or disability; however, the documentation she has provided does not meet that criteria.
[redacted] is not entitled to a refund or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee. [redacted]’s options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provide. Our District Vice President personally contacted [redacted], upgraded her membership at no cost to train with one of our Master Trainers. We will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it.
Corporate management spoke with Mr. [redacted] regarding his concerns with the interaction he had with a staff member at the [redacted] location. We apologize for the experience he had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our...
members. Management has been in contact with the local staff, at the [redacted] location, to address Mr. [redacted]’s concerns. Member is satisfied and we believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of his monthly billed family membership. He claims to have cancelled shortly after his join date. However, no such cancellation was received.
LA Fitness provides members with the option to cancel their membership at any location between the...
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, an immediate cancellation has been processed and no further billing will occur and a refund in the amount of $$89.80 will be processed back to the [redacted] card. Refunds take about 5-7 business days to be completed. Member is satisfied. Thank you.
Our District Vice President, [redacted] R., contacted member regarding her concerns. We did not receive her cancellation request or check payment for the cancellation fee but, after speaking to [redacted], member does not want to cancel after all. Member has been unable to train recently due to her busy work...
schedule and she was under the impression that her sessions expired at the end of each month. However, [redacted] explained that she does not lose her sessions and they roll over each month. Thus, member has elected to continue with the remaining term of her personal training agreement and will resume training when her schedule permits.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if, upon doctor’s orders, she cannot physically receive the services because of significant physical disability for a period in excess of six months. LA Fitness has not received verification of...
such a disability. Thus, member is not entitled to terminate the agreement early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness will honor either of these cancellation provisions with evidence of such a disability or cancellation fee payment. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness had been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation accordingly.
Our District Operations Manager contacted member regarding his concerns. We cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $260.00 (refund applied to the same account used for payment).
Per the members request we received a cancellation request post marked 4/27/15. A cancellation was processed and no further billing has occurred. No balance Is owed at this time. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/28/15 (the “Initial Term”). Member paid a total of $329.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $180.00 each, every month, beginning 11/28/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. The Agreement entitles client to personal training sessions working with a Pro Results personal trainer. The services being requested is for a program, and not the services of any individual trainer. He is not guaranteed a specific trainer.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page 2 of his Agreement. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months, that he is not guaranteed a specific trainer and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund. However, he did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/16. We cancelled the remaining term of his Agreement accordingly.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. Our records indicate a cancellation postmarked 10/11/15 was received and no further bill will occur. Should [redacted] wish to discuss his concerns further we encourage him to...
return our call. We believe this matter to be resolved. Thank you.
Management contacted Mr. [redacted] regarding his concerns with a monthly dues membership being established for his daughter [redacted]. Based on our conversation, we believe that a miscommunication regarding the activation of a guest pass and not a monthly dues membership lead to the...
establishment of [redacted]’s account. As a courtesy, we have processed a cancellation of the membership agreement for [redacted]’s account and issued a full refund in the amount of $202.20 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. Member was satisfied with resolution. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/10/2016 (the “Initial Term”). Member paid a total of $457.40 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/10/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
As required by applicable state law governing health club contracts, the personal training agreement member signed included a provision which explained that she could cancel within forty five days of the purchase without any cost to her. The cancellation procedures are on page 1 of the agreement and she did not need to go through club employees in order to request such a cancellation. If it was her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refund.
Her Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Our VP has made several attempts to contact [redacted] in regards to her concerns. However, we have not received a return call. If she no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted. We encourage [redacted] to return our calls, if she would like to discuss this matter further.
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the rep from La fitness and we agreed to both accounts be cancelled and I would not own anything on both accounts. I rounded the ending balance $95.00 on both the gym memberships I started on 11/29/2014. On the message it only talks of one account. they is two account. And I would like both accounts to be included as we, the rep from LA fitness and I did speak of in the agreement on 4/2015. if this is what LA Fitness meaning by the message sent to the Revdex.com, then I accept. If not then I do not agree.
Regards,
[redacted]
Management made an attempt to contact [redacted] on the number provided, it is not in service. An email confirmationwas sent to the email address provided confirming the cancellation of her monthlybilled membership and no further billing will occur. We believe this issue tobe resolved....
Thank you.
We have made several attempts to contact [redacted] regarding his fitness membership. We have yet to receive a return call. We encourage him to return our call in order to discuss his concerns. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $553.02 for the remaining paid sessions (refund applied to the same account used for payment).
Member’s Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. Furthermore, upon cancellation, all sessions purchased must be completed within 30...
days of the last payment. These provisions are clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision and session completion provisions.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee or an unlimited amount of time to use the remaining sessions.
If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. In addition, we would be willing to honor a reasonable extension for member to use any remaining sessions. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
our previous response still standsManagement spoke to [redacted] regarding her Annually paid [redacted] membership. She has been advised that her membership expired 9/1/2014 and is not renewable due to non-payment. [redacted] does not agree but understands the policy. She has been advised a new membership will have to be purchased. No further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have stated before they are taking no responsibility for the fact that their employee lied to my sister. He told her that the contract that he gave her was what I had agreed to pay for when he and I had a VERY different conversation over the phone. I do not live in the area so I couldn't be there. After looking at their [redacted] reviews it is very clear that this company has no soul. I don't know how these crooks sleep at night.Regards,[redacted]
[redacted] signed a 12 month Personal Training Contract on July 13, 2016. The Contract allows for a voluntary cancelation at any time, for any reason, by paying only half of the remaining balance due at the time of cancelling (“termination fee”). This provision is clearly outlined on page 2...
of the agreement. Further, [redacted] purchased personal training services in general, not the services of any specific individual trainer, which is also outlined in her Contract. The fact that she has had multiple trainers does not entitle her to a refund or to terminate the agreement early without paying the termination fee.
These key terms were not only in the Contract, but also in the New Client Checklist in which she also acknowledged that she received and read a copy of her personal training Contract. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the Checklist (copies of the Agreement and New Client Checklist are included with this response). [redacted] is attempting to enforce another provision in her Contract that allows for early termination without a fee upon death or disability; however, the documentation she has provided does not meet that criteria.
[redacted] is not entitled to a refund or to terminate the Contract and abandon her contractual obligations unless she pays the termination fee. [redacted]’s options are to pay the termination fee or continue to avail herself of the personal training services we offer, which we stand ready to provide. Our District Vice President personally contacted [redacted], upgraded her membership at no cost to train with one of our Master Trainers. We will work with her to make sure we can reasonably accommodate her schedule and provide her with the service she contracted for if she will allow it.