Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. see attachedRegards,[redacted]
Management spoke with Ms. [redacted] regarding her frustration with the Kids Klub babysitting service at her local club. Corporate management spoke to Ms. [redacted] regarding her concerns with her monthly billed family membership and her experience with the Kids Klub babysitting service at the...
Greensburg location. We apologize for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. As a courtesy, we have waived all past due balances on all of Ms. [redacted]’s accounts. The memberships are all cancelled and in good standings with no further payments due. Member is satisfied and we believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/8/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement (the “Termination Fee”).
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
In light of the service issues [redacted] experienced, we cancelled the remaining term of his personal training agreement with no further billing or obligation. His regular fitness membership has also been cancelled per his request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept their offer. However, I would like to point out that I DID receive a phone call from [redacted] on 11/12/2015 requesting a return phone call to resolve this matter. I have contacted [redacted] on several occasions and received nothing but a voice mail and NO return call. Each time a voice message was left and he NEVER returned my calls.I would gladly pay the annual RENEWAL fees to bring the account current. This company did not have any updated information (address, telephone number, credit card#) to contact me after they purchased a PAID in FULL membership from [redacted] in 2012. Something I paid in full over 20 years ago. This is not a MEMBERSHIP FEE . It would be helpful if I had a name to contact regarding this matter instead of "Management". Hopefully, this time someone will return my phone call and I want to make sure they honor their solution to this matter.Regards,
[redacted]
Management spoke to Ms. [redacted] regarding her concerns withthe pool area being occupied by an outside vendor. We appreciate our member’s feedback andconcerns regarding our facilities and strive to provide a clean and healthyenvironment. We advised Ms. [redacted] that we have no intention of...
terminatingthe use of the pool by the outside vendor at this time. However, we are alwaysreevaluating and appreciate the feedback. Ms. [redacted] appreciate the follow.This matter has been resolved. Thank you. Tell us why here...
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $280.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness contacted member regarding her concerns. Her remaining sessions have been made available for her to and we have scheduled her out for those remaining sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Although LA Fitness believes that we can deliver the services for which member contracted, we have agreed to cancel the remaining term of his personal training agreement with no further billing or obligation and we are processing refunds for July and August's dues (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to member's account.
Management spoke to [redacted] on 3/9/15 regarding the cancellation of his monthly billed membership. our records indicate no prior cancellation request was received. Per our membership agreement which was signed advising of our terms, which one of them being, our cancellation policy. We also...
suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 7 month refund was honored and refunded back to the [redacted] card on file Refunds take about 5-7 business days to be processed. An immediate cancellation was processed and no further billing will occur. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.One thing I want to update with him is that my husband just found out his membership really got revoked by the club. This is so ridiculous! What did my husband do wrong and they have the rights to revoke his membership?!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all 3 days is not enough time to cancel any contract. However when reviewing documents I initialed I didn't agree at the moment and then the VP of personal trainer of all the LA Fitness I guess in New Jersey told me not to worry about the 12 month contract or having to pay the minimum of six months of the training that it's a case-by-case agreement and that they can adjust it later that it was just a standard so I called several times to LA Fitness and spoke to someone at the office and they said they had no one on staff that could take care of me so I had to call the corporate office I called corporate a few times they assured me that the VP would call me and I never received a phone call from him I received a phone call from the personal trainer that was training me which happens to be 19 years old and doesn't wasn't even there for the whole contract situation. I made it very clear to the VP that I wanted to think about it because I needed to speak to my fiance at the time that I was getting married in August and as much as I wanted to get into the agreement he insisted and said not to worry that he would take care of me so I feel like I was pressured into signing this contract and I feel that LA Fitness didn't understand the situation it was two people there the VP and the person that took my measurements so that's three people she really didn't say anything she was just filling out the paperwork and he was the one speaking to me and reassuring me not to worry so I don't agree with what this person is saying because this person was not physically there and yes the paperwork said certain things and I try to basically not sign the paperwork and and he assured me that he can alter it if I have any kind of financial issues such as the wedding I'm paying for and I said I'm not sure I can afford this because right now I'm not working and I also said I wanted to discuss it with my fiance and he still insisted because he said that he was the VP and that he can adjust the contract at any time because it's a case-by-case decision
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/13/2016 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 8/13/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee.
Our District Vice President contacted [redacted] regarding her concerns. She stated that she emailed in a cancellation request due to a medical situation. Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, member provides proof of permanent disability. However, our records do not reflect that member has provided verification of such a disability. Nevertheless, our District Vice President also offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 33% of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. Member elected not to take advantage of the offer at this time.
If member wishes to cancel under the medical provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box. 54170, Irvine, CA 92619-4170. If member is unable to provide the documents for a medical cancellation, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later date. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 12/19/16 (the “Initial Term”). Member paid a total of $319.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $220.00, beginning 1/19/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Nevertheless, our District Vice President contacted member regarding his concerns and we agreed to cancel the remaining term of his personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member's husband has elected not to cancel yet as he wishes to continue to use his remaining sessions before cancelling.
Management contacted [redacted] regarding incident that occurred with the ** hours during time of assessment. Members were misinformed regarding the ** hours and therefore would not have scheduled an assessment. We apologize for any miscommunication that occurred and the issue will be addressed with...
staff on how to handle these situations.
Per her request an immediate cancellation has been processed and a full refund in the amount of$233.94 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved.
Thank you.
LA Fitness cancelled member's personal training agreement and a refund in the amount of $117.00 was processed on 6/5/15 (refund applied to the same account used for payment).
Management contacted Mr. [redacted] via email and per hisrequest we have cancelled all his monthly billed memberships. Which include hisfitness and Personal training and [redacted]’ memberships. NO refundsare due. Member understands and is satisfied. Thanky you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I get everything about that contract and it is clear as glass. EXCEPT that I was not given that contract or told about that 50% fee to get out. I SPECIFICALLY TOLD THE GENTLEMAN BY THE NAME OF [redacted] THAT I DIDNT NEED A PERSONAL TRAINER AFTER APRIL. [redacted] filled out the top portion of that form for me as he asked me those questions and quickly had me sign it. I never got a copy. He took back the paper After that I signed some boxes on a little computer screen. These are clearly on page 2 and 3. You can see the shaded area where my signature is and on page one there is not any shaded area. I signed the hard copy on page 1 and page 2 and 3 it must have been from the little computer screen. That checklist was never given to me and I never seen it till I got this email. So they can shove that checklist you no where!!!Why couldn't he just be strait forward with me and told me that I was actually signing a 12 month contract after I specifically said and made it very clear that I didn't need a trainer after April. The practices were very sneaky and quick. Im not paying for this service!!! I really wish I had got a copy of these Terms I signed and I would have read them more in depth at home that afternoon. Even in the checklist the third Item specifically states that I'm signing a year contract. But I never [redacted] seen it cause I signed a damn [redacted]t pad!!
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. see attachedRegards,[redacted]
Management spoke with Ms. [redacted] regarding her frustration with the Kids Klub babysitting service at her local club. Corporate management spoke to Ms. [redacted] regarding her concerns with her monthly billed family membership and her experience with the Kids Klub babysitting service at the...
Greensburg location. We apologize for the experience she had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members. As a courtesy, we have waived all past due balances on all of Ms. [redacted]’s accounts. The memberships are all cancelled and in good standings with no further payments due. Member is satisfied and we believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/8/16 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services.
She further agreed to make 11 more payments, in the amount of $200.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement (the “Termination Fee”).
This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
In light of the service issues [redacted] experienced, we cancelled the remaining term of his personal training agreement with no further billing or obligation. His regular fitness membership has also been cancelled per his request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will accept their offer. However, I would like to point out that I DID receive a phone call from [redacted] on 11/12/2015 requesting a return phone call to resolve this matter. I have contacted [redacted] on several occasions and received nothing but a voice mail and NO return call. Each time a voice message was left and he NEVER returned my calls.I would gladly pay the annual RENEWAL fees to bring the account current. This company did not have any updated information (address, telephone number, credit card#) to contact me after they purchased a PAID in FULL membership from [redacted] in 2012. Something I paid in full over 20 years ago. This is not a MEMBERSHIP FEE . It would be helpful if I had a name to contact regarding this matter instead of "Management". Hopefully, this time someone will return my phone call and I want to make sure they honor their solution to this matter.Regards,
[redacted]
Management spoke to Ms. [redacted] regarding her concerns withthe pool area being occupied by an outside vendor. We appreciate our member’s feedback andconcerns regarding our facilities and strive to provide a clean and healthyenvironment. We advised Ms. [redacted] that we have no intention of...
terminatingthe use of the pool by the outside vendor at this time. However, we are alwaysreevaluating and appreciate the feedback. Ms. [redacted] appreciate the follow.This matter has been resolved. Thank you. Tell us why here...
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $280.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness contacted member regarding her concerns. Her remaining sessions have been made available for her to and we have scheduled her out for those remaining sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Although LA Fitness believes that we can deliver the services for which member contracted, we have agreed to cancel the remaining term of his personal training agreement with no further billing or obligation and we are processing refunds for July and August's dues (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to member's account.
Management spoke to [redacted] on 3/9/15 regarding the cancellation of his monthly billed membership. our records indicate no prior cancellation request was received. Per our membership agreement which was signed advising of our terms, which one of them being, our cancellation policy. We also...
suggest items mailed to us, should be sent certified and or registered, return receipt requested, for members own proof of confirmation. With no confirmation of a prior cancellation, typically no refund would be issued. As a courtesy a 7 month refund was honored and refunded back to the [redacted] card on file Refunds take about 5-7 business days to be processed. An immediate cancellation was processed and no further billing will occur. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.One thing I want to update with him is that my husband just found out his membership really got revoked by the club. This is so ridiculous! What did my husband do wrong and they have the rights to revoke his membership?!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all 3 days is not enough time to cancel any contract. However when reviewing documents I initialed I didn't agree at the moment and then the VP of personal trainer of all the LA Fitness I guess in New Jersey told me not to worry about the 12 month contract or having to pay the minimum of six months of the training that it's a case-by-case agreement and that they can adjust it later that it was just a standard so I called several times to LA Fitness and spoke to someone at the office and they said they had no one on staff that could take care of me so I had to call the corporate office I called corporate a few times they assured me that the VP would call me and I never received a phone call from him I received a phone call from the personal trainer that was training me which happens to be 19 years old and doesn't wasn't even there for the whole contract situation. I made it very clear to the VP that I wanted to think about it because I needed to speak to my fiance at the time that I was getting married in August and as much as I wanted to get into the agreement he insisted and said not to worry that he would take care of me so I feel like I was pressured into signing this contract and I feel that LA Fitness didn't understand the situation it was two people there the VP and the person that took my measurements so that's three people she really didn't say anything she was just filling out the paperwork and he was the one speaking to me and reassuring me not to worry so I don't agree with what this person is saying because this person was not physically there and yes the paperwork said certain things and I try to basically not sign the paperwork and and he assured me that he can alter it if I have any kind of financial issues such as the wedding I'm paying for and I said I'm not sure I can afford this because right now I'm not working and I also said I wanted to discuss it with my fiance and he still insisted because he said that he was the VP and that he can adjust the contract at any time because it's a case-by-case decision
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 7/13/2016 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 8/13/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee.
Our District Vice President contacted [redacted] regarding her concerns. She stated that she emailed in a cancellation request due to a medical situation. Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, member provides proof of permanent disability. However, our records do not reflect that member has provided verification of such a disability. Nevertheless, our District Vice President also offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 33% of the remaining agreement balance. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. Member elected not to take advantage of the offer at this time.
If member wishes to cancel under the medical provision of her personal training agreement, she simply needs to submit her written notice of cancellation along with verification of her disability to LAF at P.O Box. 54170, Irvine, CA 92619-4170. If member is unable to provide the documents for a medical cancellation, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it at a later date. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 12/19/16 (the “Initial Term”). Member paid a total of $319.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $220.00, beginning 1/19/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Additionally, Member’s personal training services agreement specifically provided him with a 45-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Nevertheless, our District Vice President contacted member regarding his concerns and we agreed to cancel the remaining term of his personal training agreement with no further billing or obligation. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member's husband has elected not to cancel yet as he wishes to continue to use his remaining sessions before cancelling.
Management contacted [redacted] regarding incident that occurred with the ** hours during time of assessment. Members were misinformed regarding the ** hours and therefore would not have scheduled an assessment. We apologize for any miscommunication that occurred and the issue will be addressed with...
staff on how to handle these situations.
Per her request an immediate cancellation has been processed and a full refund in the amount of$233.94 has been refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved.
Thank you.
LA Fitness cancelled member's personal training agreement and a refund in the amount of $117.00 was processed on 6/5/15 (refund applied to the same account used for payment).
Management contacted Mr. [redacted] via email and per hisrequest we have cancelled all his monthly billed memberships. Which include hisfitness and Personal training and [redacted]’ memberships. NO refundsare due. Member understands and is satisfied. Thanky you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I get everything about that contract and it is clear as glass. EXCEPT that I was not given that contract or told about that 50% fee to get out. I SPECIFICALLY TOLD THE GENTLEMAN BY THE NAME OF [redacted] THAT I DIDNT NEED A PERSONAL TRAINER AFTER APRIL. [redacted] filled out the top portion of that form for me as he asked me those questions and quickly had me sign it. I never got a copy. He took back the paper After that I signed some boxes on a little computer screen. These are clearly on page 2 and 3. You can see the shaded area where my signature is and on page one there is not any shaded area. I signed the hard copy on page 1 and page 2 and 3 it must have been from the little computer screen. That checklist was never given to me and I never seen it till I got this email. So they can shove that checklist you no where!!!Why couldn't he just be strait forward with me and told me that I was actually signing a 12 month contract after I specifically said and made it very clear that I didn't need a trainer after April. The practices were very sneaky and quick. Im not paying for this service!!! I really wish I had got a copy of these Terms I signed and I would have read them more in depth at home that afternoon. Even in the checklist the third Item specifically states that I'm signing a year contract. But I never [redacted] seen it cause I signed a damn [redacted]t pad!!
Regards,
[redacted]