Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, I can simply draw your attention how sincere LA fitness was resolving this situation by Misspelling my name - its [redacted] nor [redacted], I did receive a voicemail - but never received a call, Secondly, they could have messaged me to setup a call, obviously calling me at work hours without notice is unprofessional, Thirdly, I did not highlighted the problem in their [redacted] facility also highlighted the attitude of staff in [redacted] facility which lead to cancel the membership and asking for full refund with an apology letter. I do not understand the reason of calling me and asking me these questions; LA Fitness did not do anything in past 6 months to fix this - Now all of a sudden calls and messages, Therefore, stop this nonsense and refund my money in full.
Regards,
[redacted]
Management spoke to [redacted] on 12/9/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in April 2015 however we received no such request. . LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed and no further billing has occurred. A refund in the amount of $79.80 has been refunded back to the [redacted] on file. We believe this matter to be resolved. Thank you
Our District Manager has made several attempts to contact member with no response. We appreciate is feedback and apologize for his experience. This is not the experience we want any of our member’s to have. We urge member to return our District Manager’s call so that we may address his concerns. He...
can also contact the Personal Training Director at his local club for further assistance.
Our District Vice President (“DVP”) contacted member regarding her concerns. Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, she did not take advantage of this option within the rescission period.
She...
informed our DVP that she did not contact LA Fitness regarding cancellation until 6 days after her enrollment. Thus, under the clear and explicit terms of the agreement, she is not entitled to a full refund.
Management spoke to[redacted] regarding[redacted] monthly billed membership. Per her request a cancellation was processed for[redacted] membership and no further billing will occur. Member is satisfied. We believe this matter to be resolved. Thank you.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member’s personal training services agreement specifically provided her with a 10-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. In fact, member trained on 4/21/15, more than...
one month after her join date of 3/10/15. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, our District Vice President contacted member regarding her concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee hould member elect to take advantage of it at a later ate. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 10/5/15 regarding the cancellation of her monthly billed fitness membership. It was with the understand that she attempted to cancel within the rescission period the same time she cancelled her personal training membership. With that being said we have agreed to...
process an immediate cancellation. Due to the fact she has initiated a dispute with her bank for the charges made to the fitness membership once the dispute process is fully resolved at that time the appropriate refunds can be processed. Until then no further action. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. LA Fitness’s written explanation primarily addresses the Club’s dress-code requirements2. But, they don’t address the utterly improper behavior of their employee with a payingcustomer... that too when he is supposed to be the highly responsible individual like the fitness club’s General Manager.3. Relating to the club’s dress-code requirement to which the manager had objected, weshould ask if the member was exposed while in club, relaxing in a chair in pool-area. Another question is was the member indecent? Was the member’s action deliberate? Did the member misbehave with anyone?4. If the member made an innocent mistake, being wrapped in a full towel rather than beingclad in swimsuit, doesn’t the manager have responsibility to respectfully and courteously explain the club dress requirement... instead of screaming at the elderly member and cursing him out?That’s the crux of issue here... the insensitive and deliberate misbehavior of the club’s General Manager with an elderly customer, and then, The LA Fitness’s smooth effort to gloss it over completely in their explanation!5. See, in LA Fitness’s written response to Revdex.com their effort has been to sidestep addressing theunacceptable and unprofessional conduct of their employee... the verbal assault from their person in-charge on the premises... the absence of basic politeness and human courtesy on part of club’s manager... his total lack of understanding of basic business etiquettes.6. A fundamental rule in any business relationship is that no matter what, the employee just cannot make use of profane language or verbally assault a customer. That is too serious a matter.7. My point to LA Fitness is ––– how come such a manager is still working in your fitness clubtoday? And, he is still dealing with customers? How come you are willing to belittle and gloss over such serious misconduct issues from your manager?8. In my original complaint, I had also raised other issues that the management has tried tosweep under the rug and that should now be opened and looked into afresh. 9. The biggest one of these was the hot tubs and swimming pools being frequently down foran inordinately extended periods of time. The number and the length of each such down period had been unfairly large. All this while, the club staff kept feeding the customers with one excuse after another and one deadline after another. These incidents were often treated with a total cavalier attitude; no compensation was ever extended to the members for their loss, hardship and frustration.What I am asking for is...? Is it possible that this man routinely uses profanity and it has become a natural part of his daily work habits? I have myself heard him, on previous occasions, using curse words within the club premises.? Is it possible that he has generally little consideration for the elderly and weak?? Is it possible that he may even be racially motivated at times?? All such possibilities should have been seriously investigated before defending his indefensible conduct.? The nature of the business’s response to my complaint and their ‘slap-on-the-wrist’ type of action in return seems to indicate unwillingness within the LA Fitness management to take stronger appropriate action in face of serious employee misconduct. It certainly amounts to a lack of responsibility on their part too.In closing, my appeal to the Revdex.com is to open my complaint case once again and require LA Fitness to provide ethical answers to all questions raised and see that appropriate action is taken on the erring employees in timely manner.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. LA Fitness strives to provide the best service to our members and we ensured [redacted] that this issue has been addressed with our staff and apologize for how the incident was handled....
[redacted] is appreciative of the follow up and is satisfied. Thank you.
Management spoke with Ms. [redacted] regarding the incident that took place at our Waterford Lakes location. Based solely on Ms. [redacted]’s misconduct at that time, we revoked her membership in accordance with the standard terms of her LA Fitness membership agreement. Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, Ms. [redacted] was advised of this decision and the reasons for it. While she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $31.94 will be refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded back. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In light of the service issues [redacted] experienced, we cancelled the remaining term of his personal training agreement with no further billing or obligation. His regular fitness membership has also been cancelled per his request.
Management spoke to [redacted] regarding the cancellation of [redacted] monthly billed membership. It was agreed upon to process a refund in the amount of $249.75 back to the [redacted] Card. We believe this matter to be resolved. Thank you
Management has made additional attempts to contact Dr. [redacted] using the phone number provided on your complaint and the phone number listed on her membership. However, we were unable to connect with her directly. As indicated in her response, she does have our direct contact information should she need additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] the district manage,r told me and said in the message to Revdex.com that I will be refunded $328 and I've only been refunded $237.
Regards,
[redacted]
Our District Vice President contact member regarding her concerns. She met with the club’s new Personal Training Director, was assigned a new personal trainer and has resumed with the service.
LA Fitness processed a refund of 3 months of personal training membership dues (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
District opperations mànager. [redacted]
Revdex.com:
I have reviewed the response made by the District Operations Manager, [redacted] in reference to complaint ID [redacted], and find that his statement is correct. As I am now no longer a member at LA fitness I am satisfied with part of my request. However, upon review of my contract I would like to further discuss the cancelation policy of my personal training to complete the second portion of my request. If you can put me in contact with[redacted] again, I would appreciate it.
Regards,
[redacted]
Management spoke to Ms. [redacted] on 12/15/14 regarding the cancellationof her monthly billed membership. Ms. [redacted] states she mailed in acancellation on 9/28/14. We did not receive a cancellation request however as acourtesy we have issued a refund in the amount of $20.00 and processed animmediate...
cancellation. No further billing will occur. Member is satisfied. Thankyou.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First of all, I can simply draw your attention how sincere LA fitness was resolving this situation by Misspelling my name - its [redacted] nor [redacted], I did receive a voicemail - but never received a call, Secondly, they could have messaged me to setup a call, obviously calling me at work hours without notice is unprofessional, Thirdly, I did not highlighted the problem in their [redacted] facility also highlighted the attitude of staff in [redacted] facility which lead to cancel the membership and asking for full refund with an apology letter. I do not understand the reason of calling me and asking me these questions; LA Fitness did not do anything in past 6 months to fix this - Now all of a sudden calls and messages, Therefore, stop this nonsense and refund my money in full.
Regards,
[redacted]
Management spoke to [redacted] on 12/9/15 regarding the cancellation of his monthly billed membership. He claims to have cancelled in April 2015 however we received no such request. . LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5...
Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed and no further billing has occurred. A refund in the amount of $79.80 has been refunded back to the [redacted] on file. We believe this matter to be resolved. Thank you
Our District Manager has made several attempts to contact member with no response. We appreciate is feedback and apologize for his experience. This is not the experience we want any of our member’s to have. We urge member to return our District Manager’s call so that we may address his concerns. He...
can also contact the Personal Training Director at his local club for further assistance.
Our District Vice President (“DVP”) contacted member regarding her concerns. Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refund. However, she did not take advantage of this option within the rescission period.
She...
informed our DVP that she did not contact LA Fitness regarding cancellation until 6 days after her enrollment. Thus, under the clear and explicit terms of the agreement, she is not entitled to a full refund.
Management spoke to[redacted] regarding[redacted] monthly billed membership. Per her request a cancellation was processed for[redacted] membership and no further billing will occur. Member is satisfied. We believe this matter to be resolved. Thank you.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member’s personal training services agreement specifically provided her with a 10-day right to cancel, for any reason, for a full refund. However, our records do not reflect that she took advantage of this option within the rescission period. In fact, member trained on 4/21/15, more than...
one month after her join date of 3/10/15. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, our District Vice President contacted member regarding her concerns and offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However member elected not to take advantage of the offer at this time. Nevertheless, LA Fitness remains willing to honor the reduced cancellation fee hould member elect to take advantage of it at a later ate. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 10/5/15 regarding the cancellation of her monthly billed fitness membership. It was with the understand that she attempted to cancel within the rescission period the same time she cancelled her personal training membership. With that being said we have agreed to...
process an immediate cancellation. Due to the fact she has initiated a dispute with her bank for the charges made to the fitness membership once the dispute process is fully resolved at that time the appropriate refunds can be processed. Until then no further action. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. LA Fitness’s written explanation primarily addresses the Club’s dress-code requirements2. But, they don’t address the utterly improper behavior of their employee with a payingcustomer... that too when he is supposed to be the highly responsible individual like the fitness club’s General Manager.3. Relating to the club’s dress-code requirement to which the manager had objected, weshould ask if the member was exposed while in club, relaxing in a chair in pool-area. Another question is was the member indecent? Was the member’s action deliberate? Did the member misbehave with anyone?4. If the member made an innocent mistake, being wrapped in a full towel rather than beingclad in swimsuit, doesn’t the manager have responsibility to respectfully and courteously explain the club dress requirement... instead of screaming at the elderly member and cursing him out?That’s the crux of issue here... the insensitive and deliberate misbehavior of the club’s General Manager with an elderly customer, and then, The LA Fitness’s smooth effort to gloss it over completely in their explanation!5. See, in LA Fitness’s written response to Revdex.com their effort has been to sidestep addressing theunacceptable and unprofessional conduct of their employee... the verbal assault from their person in-charge on the premises... the absence of basic politeness and human courtesy on part of club’s manager... his total lack of understanding of basic business etiquettes.6. A fundamental rule in any business relationship is that no matter what, the employee just cannot make use of profane language or verbally assault a customer. That is too serious a matter.7. My point to LA Fitness is ––– how come such a manager is still working in your fitness clubtoday? And, he is still dealing with customers? How come you are willing to belittle and gloss over such serious misconduct issues from your manager?8. In my original complaint, I had also raised other issues that the management has tried tosweep under the rug and that should now be opened and looked into afresh. 9. The biggest one of these was the hot tubs and swimming pools being frequently down foran inordinately extended periods of time. The number and the length of each such down period had been unfairly large. All this while, the club staff kept feeding the customers with one excuse after another and one deadline after another. These incidents were often treated with a total cavalier attitude; no compensation was ever extended to the members for their loss, hardship and frustration.What I am asking for is...? Is it possible that this man routinely uses profanity and it has become a natural part of his daily work habits? I have myself heard him, on previous occasions, using curse words within the club premises.? Is it possible that he has generally little consideration for the elderly and weak?? Is it possible that he may even be racially motivated at times?? All such possibilities should have been seriously investigated before defending his indefensible conduct.? The nature of the business’s response to my complaint and their ‘slap-on-the-wrist’ type of action in return seems to indicate unwillingness within the LA Fitness management to take stronger appropriate action in face of serious employee misconduct. It certainly amounts to a lack of responsibility on their part too.In closing, my appeal to the Revdex.com is to open my complaint case once again and require LA Fitness to provide ethical answers to all questions raised and see that appropriate action is taken on the erring employees in timely manner.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. LA Fitness strives to provide the best service to our members and we ensured [redacted] that this issue has been addressed with our staff and apologize for how the incident was handled....
[redacted] is appreciative of the follow up and is satisfied. Thank you.
Management spoke with Ms. [redacted] regarding the incident that took place at our Waterford Lakes location. Based solely on Ms. [redacted]’s misconduct at that time, we revoked her membership in accordance with the standard terms of her LA Fitness membership agreement. Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case. In addition, Ms. [redacted] was advised of this decision and the reasons for it. While she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees. A refund in the amount of $31.94 will be refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded back. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In light of the service issues [redacted] experienced, we cancelled the remaining term of his personal training agreement with no further billing or obligation. His regular fitness membership has also been cancelled per his request.
Management spoke to [redacted] regarding the cancellation of [redacted] monthly billed membership. It was agreed upon to process a refund in the amount of $249.75 back to the [redacted] Card. We believe this matter to be resolved. Thank you
Management has made additional attempts to contact Dr. [redacted] using the phone number provided on your complaint and the phone number listed on her membership. However, we were unable to connect with her directly. As indicated in her response, she does have our direct contact information should she need additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] the district manage,r told me and said in the message to Revdex.com that I will be refunded $328 and I've only been refunded $237.
Regards,
[redacted]
Our District Vice President contact member regarding her concerns. She met with the club’s new Personal Training Director, was assigned a new personal trainer and has resumed with the service.
LA Fitness processed a refund of 3 months of personal training membership dues (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to member's account.
District opperations mànager. [redacted]
Revdex.com:
I have reviewed the response made by the District Operations Manager, [redacted] in reference to complaint ID [redacted], and find that his statement is correct. As I am now no longer a member at LA fitness I am satisfied with part of my request. However, upon review of my contract I would like to further discuss the cancelation policy of my personal training to complete the second portion of my request. If you can put me in contact with[redacted] again, I would appreciate it.
Regards,
[redacted]
Management spoke to Ms. [redacted] on 12/15/14 regarding the cancellationof her monthly billed membership. Ms. [redacted] states she mailed in acancellation on 9/28/14. We did not receive a cancellation request however as acourtesy we have issued a refund in the amount of $20.00 and processed animmediate...
cancellation. No further billing will occur. Member is satisfied. Thankyou.