LA Fitness offered a reduced cancellation feeMember elected to take advantage of the reduced fee and paid it on 3/31/We cancelled the remaining term of his personal training agreement accordingly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The manager of the gym that I had an issue with called and DID NOT mention that he was calling in regards to the complaintHe immediately stated I am calling to schedule your appointment with [redacted] I immediately explained the situation that has been happening and that I DO NOT want to be serviced by that gym, I am not satisfied with personal trainingI informed him that I will not be returning to that locationI did tell him that I was working out at a different location and they were TRYING to set me up with a different trainingI did NOT say that I was seeing a different trainerWhen I informed the manager that I had filed a complaint and was waiting to hear back, he stated he did not know anything about a complaint being filedThis issue is not at all resolvedI am now even more frustrated by the lack of communication and the ability of LA fitness to continually lie I am completely dissatisfied with the customer service and lack of communication presented at the LA FitnessI want full termination of account, with no harm to the credit of the credit card holder [redacted] I would like this to be back dated to the original date of the complaint which was on 11/3/It is unacceptable to wait such a lengthy time to find a resolution to this situation Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Personal Training Manager, [redacted] informed me that nutrition counseling was included with personal training if I signed up with a 'master trainer' (which I did)Further it is untrue that the second trainer offered to re-arrange her schedule to accommodate mineBecause LA Fitness has not held up their end of the contract and continues to provide information, I should be released completely.Regards, [redacted]
Management spoke with Mr [redacted] regarding his concerns and apologized for the experience he and his hadManagement explained our guest procedures and offered to personally assist with processing the guest pass for his wife when they are readyManagement also, provided his direct contact information should Mr [redacted] need further assistanceWe believe this matter to be resolvedThank you
Management has made several attempts to contact Ms [redacted] to discuss her concerns regarding [redacted] ***’s membershipHowever, we have not received a return callIn Ms***’s complaint, she states that she is seeking a full refund to resolve this matterManagement reviewed the membership for [redacted] and noticed that the credit card on file was updated to a new credit card for future monthly payments in 7/2015, when cardholder claims to have cancelledPrior to complaint a five month refund was granted and we believe this to be a fair and reasonable resolution with no proof of cancelShould Ms [redacted] wish to discuss further, we encourage her to call usWe believe this matter to be resolvedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks you, [redacted] for taking care of this. Regards, [redacted]
Management contacted [redacted] via email regarding his concerns with the experience with local staff when attempting to activate a guest pass and the follow up after his club visitLA Fitness strives to provide excellent customer service and we regret that he came away from the interactions feeling like our staff had not behaved professionally We apologize for the experience he had and in no way condone such alleged behavior [redacted] request to remove all the information provided during the club visit from our systems has been completedThank you
Management contacted [redacted] regarding her concerns with the terms and amenities for her mother’s monthly dues membership [redacted] stated that she discussed at the time of sign up and understood the membership for her mother to be an ato her husband’s primary membership including the same access and amenities LA Fitness strives to provide excellent customer service and we regret that [redacted] was frustrated with the experience she had when attempting to resolve her concerns with local staff at the [redacted] locationWe have agreed to resolve [redacted] **’s concerns by including guest privileges as an amenity on the membership for [redacted] at the same monthly billed rate of $ We believe this matter to be resolvedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not... resolve my complaint. For your reference, details of the offer I reviewed appear below. Thank you for your response. I am appreciative that LA Fitness has cancelled my personal training program due to the reasons explained in my initial complaint. However, the part that I am not satisfied with is the fact that my account reflects that I have 10 training sessions - increased from the initial 8 when I made my complaint - at a cost of $40 each. Since I am unable to use these sessions due to trainer non-availability and quality of training, I do not feel that I should be out money for sessions that have not been used and thus a service non rendered. I would appreciate a refund of these remaining unused sessions on my account in order to close this matter.] Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To be clear, my husband and I both confirmed with the front desk as well as asked them to count our check insWe were told by their staff that all check k s were thereWhen we saw the error, we contacted the plan, and they told us it was LA Fitness responsibility to address The LA Fitness staff agreed their systems were inaccurateSo yes, LA Fitness should do the right thing and take responsibility for their erroneous systemsTheir offer dos not actually being any credit to our account and only pressures us to use their business longerMy question is--is $really worth losing two customers over when you receive plus fees each year from us? This customer service is apalling Revdex.com would best address this by downgrading their score so buyers can bewareRegards, [redacted]
Our position has not changedMember's concerns were addressed in our initial responseHowever, as of the time of this response, member has not made any of the payments owed since 4/10/and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
The personal training sessions are available for member to utilize at the [redacted] locationMember can schedule sessions online or by calling her local club
Our District Operations Manager contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $ [redacted] **r the most refund month billed (refund applied to the same account used for payment)
Management has contacted [redacted] regarding her questions in regards to becoming a member againWe have yet to receive a return callWe encourage her to do so in order to resolve this matterThank you
Management contacted Mr [redacted] regarding his concerns with the cancellation of his monthly dues membershipMr [redacted] claims that he cancelled his membership in February and is requesting a month refund of previous chargesLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, as that is when a manager is present who can process such a cancellationHowever, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurWe have no record of receiving any such cancellation request from Mr [redacted] However, as a courtesy, we have cancelled Mr [redacted] 's monthly dues membership effective as of 2/21/with no further billingIn an effort to resolve this matter, management attempted to negotiate a refund with Mr [redacted] on two separate occasions but was unable to do soMr [redacted] is insisting on a month refund as well as a letter of apologize which we feel is not justified since we were not at faultShould Mr [redacted] wish to discuss a reasonable resolution, we encourage him to contact District Operations Manager [redacted] so we can adequately assist himThank you
Management spoke to [redacted] on 2/27/regarding his annually billed membershipWe agreed to allow [redacted] to pay back renewal fees in the amount of $Member agreed and his annually billed membershipwill resume on December 12th of each year at the $rateMember is satisfiedThank you
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her monthly dues membershipHowever, we have not received a return call [redacted] states that she cancelled her membership in 6/LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] As a result, no cancellation was processed and the monthly billing continued based on the membership termsThe history on [redacted] ’s account does reflect that a freeze request was completed on 7/26/2016, which placed her membership in an inactive status at a monthly freeze fee of $billed electronically As a courtesy, we have cancelled her membership to prevent future monthly billings If [redacted] would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
Management has made several attempts to contact [redacted] regarding the incident that occurred with his headphonesWe have not received a return callShould he wish to discuss this further we encourage him to return our call or contact his home clubThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I received a Phone call from the buisness today and provided the funds are returned as discussed in the alloted time I would consider the issue resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
LA Fitness offered a reduced cancellation feeMember elected to take advantage of the reduced fee and paid it on 3/31/We cancelled the remaining term of his personal training agreement accordingly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The manager of the gym that I had an issue with called and DID NOT mention that he was calling in regards to the complaintHe immediately stated I am calling to schedule your appointment with [redacted] I immediately explained the situation that has been happening and that I DO NOT want to be serviced by that gym, I am not satisfied with personal trainingI informed him that I will not be returning to that locationI did tell him that I was working out at a different location and they were TRYING to set me up with a different trainingI did NOT say that I was seeing a different trainerWhen I informed the manager that I had filed a complaint and was waiting to hear back, he stated he did not know anything about a complaint being filedThis issue is not at all resolvedI am now even more frustrated by the lack of communication and the ability of LA fitness to continually lie I am completely dissatisfied with the customer service and lack of communication presented at the LA FitnessI want full termination of account, with no harm to the credit of the credit card holder [redacted] I would like this to be back dated to the original date of the complaint which was on 11/3/It is unacceptable to wait such a lengthy time to find a resolution to this situation Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Personal Training Manager, [redacted] informed me that nutrition counseling was included with personal training if I signed up with a 'master trainer' (which I did)Further it is untrue that the second trainer offered to re-arrange her schedule to accommodate mineBecause LA Fitness has not held up their end of the contract and continues to provide information, I should be released completely.Regards, [redacted]
Management spoke with Mr [redacted] regarding his concerns and apologized for the experience he and his hadManagement explained our guest procedures and offered to personally assist with processing the guest pass for his wife when they are readyManagement also, provided his direct contact information should Mr [redacted] need further assistanceWe believe this matter to be resolvedThank you
Management has made several attempts to contact Ms [redacted] to discuss her concerns regarding [redacted] ***’s membershipHowever, we have not received a return callIn Ms***’s complaint, she states that she is seeking a full refund to resolve this matterManagement reviewed the membership for [redacted] and noticed that the credit card on file was updated to a new credit card for future monthly payments in 7/2015, when cardholder claims to have cancelledPrior to complaint a five month refund was granted and we believe this to be a fair and reasonable resolution with no proof of cancelShould Ms [redacted] wish to discuss further, we encourage her to call usWe believe this matter to be resolvedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks you, [redacted] for taking care of this. Regards, [redacted]
Management contacted [redacted] via email regarding his concerns with the experience with local staff when attempting to activate a guest pass and the follow up after his club visitLA Fitness strives to provide excellent customer service and we regret that he came away from the interactions feeling like our staff had not behaved professionally We apologize for the experience he had and in no way condone such alleged behavior [redacted] request to remove all the information provided during the club visit from our systems has been completedThank you
Management contacted [redacted] regarding her concerns with the terms and amenities for her mother’s monthly dues membership [redacted] stated that she discussed at the time of sign up and understood the membership for her mother to be an ato her husband’s primary membership including the same access and amenities LA Fitness strives to provide excellent customer service and we regret that [redacted] was frustrated with the experience she had when attempting to resolve her concerns with local staff at the [redacted] locationWe have agreed to resolve [redacted] **’s concerns by including guest privileges as an amenity on the membership for [redacted] at the same monthly billed rate of $ We believe this matter to be resolvedThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not... resolve my complaint. For your reference, details of the offer I reviewed appear below. Thank you for your response. I am appreciative that LA Fitness has cancelled my personal training program due to the reasons explained in my initial complaint. However, the part that I am not satisfied with is the fact that my account reflects that I have 10 training sessions - increased from the initial 8 when I made my complaint - at a cost of $40 each. Since I am unable to use these sessions due to trainer non-availability and quality of training, I do not feel that I should be out money for sessions that have not been used and thus a service non rendered. I would appreciate a refund of these remaining unused sessions on my account in order to close this matter.] Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To be clear, my husband and I both confirmed with the front desk as well as asked them to count our check insWe were told by their staff that all check k s were thereWhen we saw the error, we contacted the plan, and they told us it was LA Fitness responsibility to address The LA Fitness staff agreed their systems were inaccurateSo yes, LA Fitness should do the right thing and take responsibility for their erroneous systemsTheir offer dos not actually being any credit to our account and only pressures us to use their business longerMy question is--is $really worth losing two customers over when you receive plus fees each year from us? This customer service is apalling Revdex.com would best address this by downgrading their score so buyers can bewareRegards, [redacted]
Our position has not changedMember's concerns were addressed in our initial responseHowever, as of the time of this response, member has not made any of the payments owed since 4/10/and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreementAdditionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
The personal training sessions are available for member to utilize at the [redacted] locationMember can schedule sessions online or by calling her local club
Our District Operations Manager contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $ [redacted] **r the most refund month billed (refund applied to the same account used for payment)
Management has contacted [redacted] regarding her questions in regards to becoming a member againWe have yet to receive a return callWe encourage her to do so in order to resolve this matterThank you
Management contacted Mr [redacted] regarding his concerns with the cancellation of his monthly dues membershipMr [redacted] claims that he cancelled his membership in February and is requesting a month refund of previous chargesLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, as that is when a manager is present who can process such a cancellationHowever, we strongly encourage members to simply send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurWe have no record of receiving any such cancellation request from Mr [redacted] However, as a courtesy, we have cancelled Mr [redacted] 's monthly dues membership effective as of 2/21/with no further billingIn an effort to resolve this matter, management attempted to negotiate a refund with Mr [redacted] on two separate occasions but was unable to do soMr [redacted] is insisting on a month refund as well as a letter of apologize which we feel is not justified since we were not at faultShould Mr [redacted] wish to discuss a reasonable resolution, we encourage him to contact District Operations Manager [redacted] so we can adequately assist himThank you
Management spoke to [redacted] on 2/27/regarding his annually billed membershipWe agreed to allow [redacted] to pay back renewal fees in the amount of $Member agreed and his annually billed membershipwill resume on December 12th of each year at the $rateMember is satisfiedThank you
Management has made several attempts to contact [redacted] regarding her concerns related to the cancellation of her monthly dues membershipHowever, we have not received a return call [redacted] states that she cancelled her membership in 6/LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from [redacted] As a result, no cancellation was processed and the monthly billing continued based on the membership termsThe history on [redacted] ’s account does reflect that a freeze request was completed on 7/26/2016, which placed her membership in an inactive status at a monthly freeze fee of $billed electronically As a courtesy, we have cancelled her membership to prevent future monthly billings If [redacted] would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
Management has made several attempts to contact [redacted] regarding the incident that occurred with his headphonesWe have not received a return callShould he wish to discuss this further we encourage him to return our call or contact his home clubThank you
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I received a Phone call from the buisness today and provided the funds are returned as discussed in the alloted time I would consider the issue resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]