Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On October 11, I purchased a training package for sessionsMy prior issue with continuous billing beyond my package has now been resolvedMy current issue is that on different occasions (10/15/14, 2/13/& 2/17/15) when sessions where set up by the training manager at LA Fitness, I showed up ready for my session and no trainer was availableFor each of these missed training sessions, no one called nor emailed that the session was cancelledMy issue is that I paid $for sessions, and due to LA Fitness incompetency I want to be reimbursed $for the missed sessionsIf these sessions where scheduled and I didn't show up, that would count as a missed appointment on my end so where is the penalty for LA Fitness bad business practiceLA Fitness has made it so uncomfortable for me to ever want to go backAll i'm asking for is what is owed to me.My desired outcome is to be reimbursed $for the training sessions that LA Fitness missedThe dates of these missed sessions are 10/15/14, 2/13/and 2/17/ Regards, [redacted]
As of the time of this response, member has not made any of the payments owed since March and has defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balances she currently owes on her personal training membership and regular fitness membershipPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Our District Vice President, [redacted] M., met with member regarding her concernsWhile we sympathize with her circumstance, member understands that it doesn’t warrant a refund or an early termination of her agreement without a feeNevertheless, we deferred the billing date of her next personal training payment from 9/7/to 9/28/as a consideration in light of her current circumstancePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberMember was satisfied with the resolution and has begun her training program
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again, although I did briefly speak with LA Fitness VP on Mar (he said he was on my side) he only agreed to pay back $ After further thought I would like the entire refund of $ Using the gym for two days during the trial period hardly justifies keeping the remaining balance of $ The following timeline along w/my initial complaint warrants a full refund: Apr - Membership expired Apr - I picked up a copy of my contract and replacement tag Mar - I return the VP’s phone call Mar - LAFitness VP calls my business line; however I was away on travel for two weeks Mar - District Manager calls my business line; however I was away on travel for two weeks Mar - Returned to LAFitness to inquire about shoddy transaction and was treated unprofessionally No one wanted to provide me w/a copy of my contract nor provide me a replacement key tag despite active membership - see initial submission complaint to Revdex.com Feb - Called Corporate and they said my cancellation missed the business day cutoff before next billing cycle therefore it was still good until April & the unfortunately could not provide me a full refund Feb - Received an email from LAFitness stating my membership was still active and expired in April Feb - Showed up in person to cancel 7-day trial on the spot per Manager’s guidance; however his co-worker provided me instructions for cancelling a regular membership and confiscated key tag Feb - Worked out at LAFitness Feb - Signed up for a 7-day trial and worked out at LAFitness Thank you, [redacted]
Management spoke to [redacted] regarding her concernswith the AC at our [redacted] *** location We assured [redacted] the issue has beenresolvedWe appreciate our member’s feedback and concerns regarding ourfacilities and strive to provide a clean and healthy environment Memberappreciated the feedbackThank you
Management spoke to [redacted] on 2/27/and apologize for the incident that occurred in the men's locker roomWe ensured [redacted] we would better train our staff as to the proper proceduresMember appreciates the follow upWe believe this matter to be resolvedThank you
Management followed up with Ms [redacted] to discuss her additional concerns We have expressed to Ms [redacted] that we in no way condone the alleged behavior the other member exhibitedWe reviewed the terms included in our membership agreements clearly stating that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Any instances of members violating this are addressed on a case by case scenario by LA Fitness and our management Ms [redacted] was provided our District Operations Manager’s direct contact information as well in case any future concerns ariseWe believe this addresses the concerns brought forthThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membershipHe claims to have attempted to cancel, however no such request was receivedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly As a courtesy an immediate cancellation was processed and no further billing will occur, no refund is owedMember understands and is satisfiedThank you
Management has made several attempts to contact [redacted] regarding the reinstatement of her membershipWe have yet to receive a return callWe encourage [redacted] to return our call to discuss her concerns furtherThank you
Management spoke to [redacted] on 1/7/15 regarding his experience in trying to redeem a guest pass. We apologize for the incident that occurred and have addressed this with staff. We have offered [redacted] *** a 15 day guest pass and he was happy to accept and was advised to contact our District... Vice president when he is ready to use it. [redacted] *** is satisfied. Thank you.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI am still disappointed that I was not refunded my previous payments for the training sessions I will not be using, however, my contract was paid and I am now out of the personal trainingThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will however come back & say I am NOT working with my old trainer, I have not spoken with him in monthsThis was just a case of poor customer service Regards, [redacted]
Management unable to reach member via phone but exchanged emails. Management apologized for the excessive calls and agreed to remove phone number. If member has billing issues will be sent an email. We believe this matter to be resolved.
Management spoke to [redacted] on 5/7/regarding the cancellation of his monthly billed membership along with [redacted] Per his request an immediate cancellation was processed for [redacted] as [redacted] states it was to be cancelled at the same time as hisNo further billing will occur and a one month refund in the amount of $was refunded back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management contacted Mrs [redacted] regarding her concern with an incident that happened at the Allentown locationWe expressed our concern for Mrs***’s safety and wellbeing after the incident that occurredWe appreciate her feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement was in contact with our facilities department to address the issueAs a courtesy, an extension was completed on Mrs***’s guest pass allowing access to our facility until the end of MarchWe believe this matter to be resolvedThank you
Management spoke to *** [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We... advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether [redacted] would like to continuehis membership or not. We believe at this time the issue is resolved. Thank you.
Management spoke with Ms [redacted] regarding her concernsManagement addressed the sales staff regarding this issueAs a courtesy, we agreed to cancel both memberships and Management also agreed to contact Ms [redacted] in days to revisit a future membershipWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On October 11, I purchased a training package for sessionsMy prior issue with continuous billing beyond my package has now been resolvedMy current issue is that on different occasions (10/15/14, 2/13/& 2/17/15) when sessions where set up by the training manager at LA Fitness, I showed up ready for my session and no trainer was availableFor each of these missed training sessions, no one called nor emailed that the session was cancelledMy issue is that I paid $for sessions, and due to LA Fitness incompetency I want to be reimbursed $for the missed sessionsIf these sessions where scheduled and I didn't show up, that would count as a missed appointment on my end so where is the penalty for LA Fitness bad business practiceLA Fitness has made it so uncomfortable for me to ever want to go backAll i'm asking for is what is owed to me.My desired outcome is to be reimbursed $for the training sessions that LA Fitness missedThe dates of these missed sessions are 10/15/14, 2/13/and 2/17/ Regards, [redacted]
As of the time of this response, member has not made any of the payments owed since March and has defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balances she currently owes on her personal training membership and regular fitness membershipPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Our District Vice President, [redacted] M., met with member regarding her concernsWhile we sympathize with her circumstance, member understands that it doesn’t warrant a refund or an early termination of her agreement without a feeNevertheless, we deferred the billing date of her next personal training payment from 9/7/to 9/28/as a consideration in light of her current circumstancePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberMember was satisfied with the resolution and has begun her training program
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again, although I did briefly speak with LA Fitness VP on Mar (he said he was on my side) he only agreed to pay back $ After further thought I would like the entire refund of $ Using the gym for two days during the trial period hardly justifies keeping the remaining balance of $ The following timeline along w/my initial complaint warrants a full refund: Apr - Membership expired Apr - I picked up a copy of my contract and replacement tag Mar - I return the VP’s phone call Mar - LAFitness VP calls my business line; however I was away on travel for two weeks Mar - District Manager calls my business line; however I was away on travel for two weeks Mar - Returned to LAFitness to inquire about shoddy transaction and was treated unprofessionally No one wanted to provide me w/a copy of my contract nor provide me a replacement key tag despite active membership - see initial submission complaint to Revdex.com Feb - Called Corporate and they said my cancellation missed the business day cutoff before next billing cycle therefore it was still good until April & the unfortunately could not provide me a full refund Feb - Received an email from LAFitness stating my membership was still active and expired in April Feb - Showed up in person to cancel 7-day trial on the spot per Manager’s guidance; however his co-worker provided me instructions for cancelling a regular membership and confiscated key tag Feb - Worked out at LAFitness Feb - Signed up for a 7-day trial and worked out at LAFitness Thank you, [redacted]
Management spoke to [redacted] regarding her concernswith the AC at our [redacted] *** location We assured [redacted] the issue has beenresolvedWe appreciate our member’s feedback and concerns regarding ourfacilities and strive to provide a clean and healthy environment Memberappreciated the feedbackThank you
Management spoke to [redacted] on 2/27/and apologize for the incident that occurred in the men's locker roomWe ensured [redacted] we would better train our staff as to the proper proceduresMember appreciates the follow upWe believe this matter to be resolvedThank you
Management followed up with Ms [redacted] to discuss her additional concerns We have expressed to Ms [redacted] that we in no way condone the alleged behavior the other member exhibitedWe reviewed the terms included in our membership agreements clearly stating that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.” Any instances of members violating this are addressed on a case by case scenario by LA Fitness and our management Ms [redacted] was provided our District Operations Manager’s direct contact information as well in case any future concerns ariseWe believe this addresses the concerns brought forthThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membershipHe claims to have attempted to cancel, however no such request was receivedLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly As a courtesy an immediate cancellation was processed and no further billing will occur, no refund is owedMember understands and is satisfiedThank you
Management has made several attempts to contact [redacted] regarding the reinstatement of her membershipWe have yet to receive a return callWe encourage [redacted] to return our call to discuss her concerns furtherThank you
Management spoke to [redacted] on 1/7/15 regarding his experience in trying to redeem a guest pass. We apologize for the incident that occurred and have addressed this with staff. We have offered [redacted] *** a 15 day guest pass and he was happy to accept and was advised to contact our District... Vice president when he is ready to use it. [redacted] *** is satisfied. Thank you.
LA Fitness processed refunds in the amount of $for the additional months that were charged (refund applied to the same account used for payment)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meI am still disappointed that I was not refunded my previous payments for the training sessions I will not be using, however, my contract was paid and I am now out of the personal trainingThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will however come back & say I am NOT working with my old trainer, I have not spoken with him in monthsThis was just a case of poor customer service Regards, [redacted]
Management unable to reach member via phone but exchanged emails. Management apologized for the excessive calls and agreed to remove phone number. If member has billing issues will be sent an email. We believe this matter to be resolved.
Management spoke to [redacted] on 5/7/regarding the cancellation of his monthly billed membership along with [redacted] Per his request an immediate cancellation was processed for [redacted] as [redacted] states it was to be cancelled at the same time as hisNo further billing will occur and a one month refund in the amount of $was refunded back to the [redacted] card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Management contacted Mrs [redacted] regarding her concern with an incident that happened at the Allentown locationWe expressed our concern for Mrs***’s safety and wellbeing after the incident that occurredWe appreciate her feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement was in contact with our facilities department to address the issueAs a courtesy, an extension was completed on Mrs***’s guest pass allowing access to our facility until the end of MarchWe believe this matter to be resolvedThank you
Management spoke to *** [redacted] on 12/4/14 regarding his monthly billed membership. [redacted] expressed that he does not want the membership anymore due to issues with the billings that occurred on this account and his cancelled family add on and is requesting a full refund. We... advised him that he has used the services and therefore he is not owed a refund. As a courtesy once the November and December billings decline we will waive the balances and resume billing in January. Management will touch base in a week to confirm whether [redacted] would like to continuehis membership or not. We believe at this time the issue is resolved. Thank you.
Management spoke with Ms [redacted] regarding her concernsManagement addressed the sales staff regarding this issueAs a courtesy, we agreed to cancel both memberships and Management also agreed to contact Ms [redacted] in days to revisit a future membershipWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***