Management and member had a conference call today regarding this matterMember was informed by management that no refund is owedWe believe this matter to resolvedThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of the agreementThus,
member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, our District Vice President, *** G., contacted member regarding her complaint and she expressed some concerns with the serviceSpecifically, she was having trouble finding a trainer that fit her specific needsMember purchased Certified Training but she has the option to upgrade her program to include Master Training which would allow her to train with additional Master Trainers that are available at her clubHowever, member declined to upgrade her personal training programIt should also be noted that member purchased a Single Club fitness membership which allows her access to her club of enrollment only*** offered to upgrade member’s fitness membership, at no additional charge, which allow her to use any other club location in the area and the Certified Trainers available at any of those locationsHowever, member declined this offer as wellIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted and we remain willing to honor the fitness membership upgrade at no additional charge should member elect to take advantage of it
Our District Vice President contacted member regarding her concernsWe have upgraded her personal training agreement from Certified Training to include Master Training, at no additional cost, for the remainder of the initial term and member has resumed training
Our District Vice President and District Operations Manager have both attempted to contact *** *** regarding his concerns but their calls have not been returnedOur records reflect that the charges in question pertain to memberships for *** *** (***’s brother), Jewel ***
(***’s sister), Melanie *** and Dolly TurlaPrior to filing this complaint with your office, LA Fitness received no correspondence or indication from *** that these charges weren’t authorized, more than months after the date of the first listed charge and more than months after the last listed chargeIn fact, the majority of the charges *** listed pertain to the initial fitness membership payment (5/29/- $202.98) and the monthly dues for *** ***’s personal training membership (four charges of $and charges of $203.70)On 12/29/16, *** was added on to share ***’s personal training sessions because *** was not using his training sessions and *** proceeded to use all of those training sessions from January of through July of Thus, LA Fitness has some skepticism when *** now claims that these charges were not authorized and we see no validity towards his claim for a refundNevertheless, we encourage *** to return our calls for further assistance in this matter
Management reviewed Mr***s concerns and cancelled both memberships on file on 11/21/The cancellation receipts were sent to [email protected] with no further billingsShould Mr*** need additional assistance, we encourage him to call usWe believe this matter to be resolved
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/22/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected to take advantage of this provision, paid the cancellation fee on 7/30/and we cancelled the remaining term of his personal training agreement accordingly
Member purchased personal training services from LA Fitness with a Certified Personal Trainer, but not the services of any specific individual trainerHe may be assigned to several different trainers throughout the course of his programThus, the fact a specific trainer has been promoted does not entitle member to an upgrade at no additional costMember has the option to upgrade if he would like to work with a Master TrainerOtherwise, we have a Certified Personal Trainer on staff available to continue to provide the services for which member contracted
Management has made several attempts to contact *** *** regarding her experience with the Kids KlubWe have yet to receive a return callWe encourage *** *** to return our call to discuss her concerns further.Thank you
Management printed out a legible copy of his *** *** agreementThe agreement is at the *** LA Fitness for pick upThis club is the closest to his homeManagement has tried reaching out to member and left two voicemails. Should member wish to discuss furtherWe encourage him to call usThank you
Yes I used the PTI already indicated thatYes I questioned a medical break and they gave me great suggestions. Too bad the contract itself was fraudulent-- None of this has anything to do with LA Fitness processing FRAUDULENT contracts! I would have raised the issue of fraud much earlier had I seen the copies of the contract
I DID NOT receive a copy of the fraudulent documents -- most likely because they did not want me to view them since the signature and initials are not in my handwriting and it's not my address on the contract My membership did not defaultI cancelled it. I will be sure to advise anyone I know to join any other gym other than LA Fitness due to the sketchy practicesNot to mention the dangerous practices of using large electric dehumidifiers along side the swimming pool. LA Fitness definitely needs to take a look at the management practices at the *** location.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find this resolution to be okay since there is nothing else I can do through Revdex.com. I am satisfied that the business is at least doing this much. (However, this is not resolved and I will follow up with an attorney.)
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Laser scanner lights are painful when shined into my eyes. LAFitness has ignored my concerns at both the local and regional level, and has not denied that they continue this practice as witnessed by a friend of mine as late as December 2016. I will be contacting the American Arbitrations Association and the Department of Consumer Affairs
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Management has made several attempts to contact *** *** regarding his annual paid in full membershipWe have yet to receive a return callShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness did send me an email confirming they had cancelled my membership, but they did not refund the money I requestedThey claim in their response that their cancellation process is not an effort to make it difficult on the customerReally? They claim that they do not allow cancellations over the phone or by email and that they must be made at a club from 8am-5pm or by certified mailThis is not and that is not how business is conducted in modern timesAs for my personal situation, I informed them by phone very clearly that I was over miles from the nearest club and did not have time to go to the post office to send a certified letter because I was getting my father's affairs in order who had just diedPlease contact the company again and request a refund on my behalf and inform them that small claims court will be my next stepThank you
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the cancellation of his monthly dues family membership and the experience with staff contacting regarding a balanceBased on that conversation, we understand that the request to cancel the family membership was to include all members
listed on the family accountWe apologize for the inconvenience related to the cancellation of only Mrs***’s portion of the family membershipTo resolve member’s concerns, we have completed the cancellation for Mr***’s portion of the family membership, waived the balance on the account and issued a refund of $back to the *** on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact Mr*** regarding his concerns with his monthly billed membershipWe encourage him to return our call to discuss his concerns furtherThank you
Management will be in contact with *** *** regarding the incident that occurredThank you
Management and member had a conference call today regarding this matterMember was informed by management that no refund is owedWe believe this matter to resolvedThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of the agreementThus,
member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, our District Vice President, *** G., contacted member regarding her complaint and she expressed some concerns with the serviceSpecifically, she was having trouble finding a trainer that fit her specific needsMember purchased Certified Training but she has the option to upgrade her program to include Master Training which would allow her to train with additional Master Trainers that are available at her clubHowever, member declined to upgrade her personal training programIt should also be noted that member purchased a Single Club fitness membership which allows her access to her club of enrollment only*** offered to upgrade member’s fitness membership, at no additional charge, which allow her to use any other club location in the area and the Certified Trainers available at any of those locationsHowever, member declined this offer as wellIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted and we remain willing to honor the fitness membership upgrade at no additional charge should member elect to take advantage of it
Our District Vice President contacted member regarding her concernsWe have upgraded her personal training agreement from Certified Training to include Master Training, at no additional cost, for the remainder of the initial term and member has resumed training
Our District Vice President and District Operations Manager have both attempted to contact *** *** regarding his concerns but their calls have not been returnedOur records reflect that the charges in question pertain to memberships for *** *** (***’s brother), Jewel ***
(***’s sister), Melanie *** and Dolly TurlaPrior to filing this complaint with your office, LA Fitness received no correspondence or indication from *** that these charges weren’t authorized, more than months after the date of the first listed charge and more than months after the last listed chargeIn fact, the majority of the charges *** listed pertain to the initial fitness membership payment (5/29/- $202.98) and the monthly dues for *** ***’s personal training membership (four charges of $and charges of $203.70)On 12/29/16, *** was added on to share ***’s personal training sessions because *** was not using his training sessions and *** proceeded to use all of those training sessions from January of through July of Thus, LA Fitness has some skepticism when *** now claims that these charges were not authorized and we see no validity towards his claim for a refundNevertheless, we encourage *** to return our calls for further assistance in this matter
Management reviewed Mr***s concerns and cancelled both memberships on file on 11/21/The cancellation receipts were sent to [email protected] with no further billingsShould Mr*** need additional assistance, we encourage him to call usWe believe this matter to be resolved
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 5/22/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, rather than force our members to complete the entire term of their commitment if their circumstances change, we include a voluntary cancelation provision, which affords our members the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected to take advantage of this provision, paid the cancellation fee on 7/30/and we cancelled the remaining term of his personal training agreement accordingly
Member purchased personal training services from LA Fitness with a Certified Personal Trainer, but not the services of any specific individual trainerHe may be assigned to several different trainers throughout the course of his programThus, the fact a specific trainer has been promoted does not entitle member to an upgrade at no additional costMember has the option to upgrade if he would like to work with a Master TrainerOtherwise, we have a Certified Personal Trainer on staff available to continue to provide the services for which member contracted
LA Fitness processed a full refund on the new personal training contract (refund applied to the same account used for payment)
Management has made several attempts to contact *** *** regarding her experience with the Kids KlubWe have yet to receive a return callWe encourage *** *** to return our call to discuss her concerns further.Thank you
Management printed out a legible copy of his *** *** agreementThe agreement is at the *** LA Fitness for pick upThis club is the closest to his homeManagement has tried reaching out to member and left two voicemails. Should member wish to discuss furtherWe encourage him to call usThank you
Yes I used the PTI already indicated thatYes I questioned a medical break and they gave me great suggestions. Too bad the contract itself was fraudulent-- None of this has anything to do with LA Fitness processing FRAUDULENT contracts! I would have raised the issue of fraud much earlier had I seen the copies of the contract
I DID NOT receive a copy of the fraudulent documents -- most likely because they did not want me to view them since the signature and initials are not in my handwriting and it's not my address on the contract My membership did not defaultI cancelled it. I will be sure to advise anyone I know to join any other gym other than LA Fitness due to the sketchy practicesNot to mention the dangerous practices of using large electric dehumidifiers along side the swimming pool. LA Fitness definitely needs to take a look at the management practices at the *** location.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find this resolution to be okay since there is nothing else I can do through Revdex.com. I am satisfied that the business is at least doing this much. (However, this is not resolved and I will follow up with an attorney.)
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Laser scanner lights are painful when shined into my eyes. LAFitness has ignored my concerns at both the local and regional level, and has not denied that they continue this practice as witnessed by a friend of mine as late as December 2016. I will be contacting the American Arbitrations Association and the Department of Consumer Affairs
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Management has made several attempts to contact *** *** regarding his annual paid in full membershipWe have yet to receive a return callShould he wish to discuss his concerns further we encourage him to return our call or contact his home clubThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness did send me an email confirming they had cancelled my membership, but they did not refund the money I requestedThey claim in their response that their cancellation process is not an effort to make it difficult on the customerReally? They claim that they do not allow cancellations over the phone or by email and that they must be made at a club from 8am-5pm or by certified mailThis is not and that is not how business is conducted in modern timesAs for my personal situation, I informed them by phone very clearly that I was over miles from the nearest club and did not have time to go to the post office to send a certified letter because I was getting my father's affairs in order who had just diedPlease contact the company again and request a refund on my behalf and inform them that small claims court will be my next stepThank you
Regards,
*** ***
Management contacted Mr*** regarding his concerns with the cancellation of his monthly dues family membership and the experience with staff contacting regarding a balanceBased on that conversation, we understand that the request to cancel the family membership was to include all members
listed on the family accountWe apologize for the inconvenience related to the cancellation of only Mrs***’s portion of the family membershipTo resolve member’s concerns, we have completed the cancellation for Mr***’s portion of the family membership, waived the balance on the account and issued a refund of $back to the *** on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact Mr*** regarding his concerns with his monthly billed membershipWe encourage him to return our call to discuss his concerns furtherThank you