LA Fitness has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $
Management contacted *** *** on 7-7-apologized to him and to let know that he will not receive any further calls.
According to his attachment he just provided us shows last contact was 6-30-We believe this matter to be resolvedThank you
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,Attached is the initial letter that I wrote to La Fitness. Then I received first one email from them stating I could rejoin them and they could keep the monthly fees without my any addt'l fees and I wouldn't have to pay an addt'l initiation fee. I sent them an email reply
letting them know that I had no intention of rejoining them. That I had made it clear in my letter that I wanted my membership terminated and all of my money refunded. Which is when I received the second email from them, my keeping the monthly dues in the future and paying an initiation fee in the future. La Fitness continued to take money out of my account when it was clear that I no longer used their facilities after June 2014. It can be checked by their system because I never used their electronic card to enter any of their facilities. Yet they took monies out of my account until November 2014.*** ***
As of the time of this response, member has not made any of the payments owed on his personal training agreement since 2/19/15 and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted *** regarding his complaintManagement confirmed that the employee apologized to the member for the unprofessional encounterIf *** ** has any other concerns he has management contact information. We believe this matter to be resolvedThank you
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a customer consideration, Management cancelled *** *** membership and processed a two month refund of $each. Refunds typically, could take up to 5-business days to complete and will be applied to the Visa Card
on fileWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I asked to have my membership cancelled *** (the sales guy at LA Fitness) said that I will get additional session to the remaining two sessions which I had left on my membership.So I paid $for these two things:1) My membership cancelled2) training sessions ($each)My membership has been cancelled (part 1) but I never received part which is training sessions.So LA Fitness staff lied to me again and made me pay the money by giving promisesThis is pure fraud! My husband was with me that day and can confirm this.So I do not agree with this resolution because I was lied to and I has never agreed on these terms.Regards,*** ***
Member’s personal training agreement includes a cancellation provision the entitles her to terminate the agreement early without a fee if she is permanently disabledThe letter provided by member’s doctor did not verify such a disabilityThus, she is not entitled to terminate the agreement early
and abandon her contractual obligations early under this provisionHer injury is temporary and we have communicated to member that we have a trainer available for her who’s primary focus is functional training
Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** via email regarding the incident that occurred with joining our *** *** locationWe apologize for any miscommunication that occurred at the time of joining and per her request an immediate cancellation has been processed and a full refund in the amount of
$back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness is correct in what was signed/initialled in the agreement and I took responsibility for signing it, however I was told I could cancel at anytime as long as I gave days notice AND NONE of these terms were explained when I was signing them if Peter says he did then LA Fitness' employees are also liarsHe led me to believe that I could cancel and I did not want a years training regardlessThe most I was interested I would have months tops.
I agreed to pay up to and including November to get out if my agreement which would amount to over $since I quit, but to take advantage of me in this way is completely unfair and ignorantAs stated I am a single widowed mom and there is no way I would have signed for one year
If they continue to insist in me paying an additional $to get out if the contract as per their phone message I will go to the newspapers
Regards,
*** *** ***
LA Fitness contacted member regarding her concerns and we reminded member that she purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 8/19/(the “Initial Term”). She paid a total of
$up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 9/16/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this responseHer personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should be elect to take advantage of itWe will also allow member to transfer her personal training sessions to a family member or friendOtherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** on 11/12/regarding her annually paid membershipOur records indicate her membership is expired as of 11/9/due to lack of renewing on a yearly basisWe typically allow the option to renew up to a year past the expiration dateDue to some miscommunication we
have agreed to allow *** *** to renew her membership if she pays for the 2013-and 2014-yearly renewals that were missedThis will bring her currentShe agreed and we believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did let their management know that I would be much more comfortable communicating through e-mail and gave them my informationHowever, the representative insisted to call onlyThis made me skeptical, for phone calls cannot be used as visible evidence if neededWhat ever they have to tell me can be done professionally through e-mail or through the Revdex.com itselfI am done with talking back and forth with them and getting no where.]
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Due to the reasons listed below, my membership should be reinstated and have never been terminated by LA Fitness: My initial contract, purchased in with *** *** clearly states it is a LIFETIME membership with no mention of automatic termination for failure to pay the annual renewal fee I lived overseas at one time and did not pay the $annual renewal fee for TWO years and my contract was not terminatedAt this time, *** *** *** had purchased *** *** and my membership continued with no changes to the termsI simply renewed upon my return. LA Fitness terminated my membership WITHOUT notificationLA Fitness claimed to have called a number on file which was not currentHowever, my address on file was current, yet no letter was sent. LA Fitness, upon acquiring *** *** *** never informed me of any new changes to my initial contract, i.e., automatic termination due to failure to pay annual renewal fee
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the incident with the poolWe have yet to receive a return call to discuss her concerns furtherThank you
Management actually approved (9) $weekly refundsRefunds could take up to 5-business days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you
LA Fitness has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $
Management contacted *** *** on 7-7-apologized to him and to let know that he will not receive any further calls.
According to his attachment he just provided us shows last contact was 6-30-We believe this matter to be resolvedThank you
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com,Attached is the initial letter that I wrote to La Fitness. Then I received first one email from them stating I could rejoin them and they could keep the monthly fees without my any addt'l fees and I wouldn't have to pay an addt'l initiation fee. I sent them an email reply
letting them know that I had no intention of rejoining them. That I had made it clear in my letter that I wanted my membership terminated and all of my money refunded. Which is when I received the second email from them, my keeping the monthly dues in the future and paying an initiation fee in the future. La Fitness continued to take money out of my account when it was clear that I no longer used their facilities after June 2014. It can be checked by their system because I never used their electronic card to enter any of their facilities. Yet they took monies out of my account until November 2014.*** ***
As of the time of this response, member has not made any of the payments owed on his personal training agreement since 2/19/15 and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted *** regarding his complaintManagement confirmed that the employee apologized to the member for the unprofessional encounterIf *** ** has any other concerns he has management contact information. We believe this matter to be resolvedThank you
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a customer consideration, Management cancelled *** *** membership and processed a two month refund of $each. Refunds typically, could take up to 5-business days to complete and will be applied to the Visa Card
on fileWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I asked to have my membership cancelled *** (the sales guy at LA Fitness) said that I will get additional session to the remaining two sessions which I had left on my membership.So I paid $for these two things:1) My membership cancelled2) training sessions ($each)My membership has been cancelled (part 1) but I never received part which is training sessions.So LA Fitness staff lied to me again and made me pay the money by giving promisesThis is pure fraud! My husband was with me that day and can confirm this.So I do not agree with this resolution because I was lied to and I has never agreed on these terms.Regards,*** ***
Member’s personal training agreement includes a cancellation provision the entitles her to terminate the agreement early without a fee if she is permanently disabledThe letter provided by member’s doctor did not verify such a disabilityThus, she is not entitled to terminate the agreement early
and abandon her contractual obligations early under this provisionHer injury is temporary and we have communicated to member that we have a trainer available for her who’s primary focus is functional training
Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** via email regarding the incident that occurred with joining our *** *** locationWe apologize for any miscommunication that occurred at the time of joining and per her request an immediate cancellation has been processed and a full refund in the amount of
$back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness is correct in what was signed/initialled in the agreement and I took responsibility for signing it, however I was told I could cancel at anytime as long as I gave days notice AND NONE of these terms were explained when I was signing them if Peter says he did then LA Fitness' employees are also liarsHe led me to believe that I could cancel and I did not want a years training regardlessThe most I was interested I would have months tops.
I agreed to pay up to and including November to get out if my agreement which would amount to over $since I quit, but to take advantage of me in this way is completely unfair and ignorantAs stated I am a single widowed mom and there is no way I would have signed for one year
If they continue to insist in me paying an additional $to get out if the contract as per their phone message I will go to the newspapers
Regards,
*** *** ***
LA Fitness contacted member regarding her concerns and we reminded member that she purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 8/19/(the “Initial Term”). She paid a total of
$up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 9/16/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this responseHer personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should be elect to take advantage of itWe will also allow member to transfer her personal training sessions to a family member or friendOtherwise, she should be expected to honor the remaining term of her personal training agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** on 11/12/regarding her annually paid membershipOur records indicate her membership is expired as of 11/9/due to lack of renewing on a yearly basisWe typically allow the option to renew up to a year past the expiration dateDue to some miscommunication we
have agreed to allow *** *** to renew her membership if she pays for the 2013-and 2014-yearly renewals that were missedThis will bring her currentShe agreed and we believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did let their management know that I would be much more comfortable communicating through e-mail and gave them my informationHowever, the representative insisted to call onlyThis made me skeptical, for phone calls cannot be used as visible evidence if neededWhat ever they have to tell me can be done professionally through e-mail or through the Revdex.com itselfI am done with talking back and forth with them and getting no where.]
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Due to the reasons listed below, my membership should be reinstated and have never been terminated by LA Fitness: My initial contract, purchased in with *** *** clearly states it is a LIFETIME membership with no mention of automatic termination for failure to pay the annual renewal fee I lived overseas at one time and did not pay the $annual renewal fee for TWO years and my contract was not terminatedAt this time, *** *** *** had purchased *** *** and my membership continued with no changes to the termsI simply renewed upon my return. LA Fitness terminated my membership WITHOUT notificationLA Fitness claimed to have called a number on file which was not currentHowever, my address on file was current, yet no letter was sent. LA Fitness, upon acquiring *** *** *** never informed me of any new changes to my initial contract, i.e., automatic termination due to failure to pay annual renewal fee
Regards,
*** ***
Management has made several attempts to contact *** *** regarding the incident with the poolWe have yet to receive a return call to discuss her concerns furtherThank you
Management actually approved (9) $weekly refundsRefunds could take up to 5-business days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you