Management spoke to *** *** on 6/3/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation was processed and no further billing has occurredThe balance in the amount of $has been waivedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Our records indicate we did not receive a cancellation request, the balance was waived as a courtesy. No refunds are owed We believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsMs*** did not feel the need to discuss furtherManagement apologized to member and was not our intent to make anyone feel harassedManagement offered reinstatement but Ms*** declined at this time. We believe this matter to be
resolvedThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am happy with the outcome
Thank you for your help!
*** ***
Management spoke to *** *** and confirmed that his monthly billed membership has been cancelled and no further billing will occurThe balance in the amount of $has been waivedNo further balance is owedWe believe this matter to be resolvedThank you
Management spoke to member regarding her complaintManagement as a courtesy, offered to split both memberships in the amount of each and have separate billingsWe believe this matter to be resolvedThank you
Member elected to take advantage of the reduced cancellation fee, paid the fee on 5/14/and we cancelled the remaining term of her personal training agreement accordingly
Management contacted *** *** regarding the recurring billing on his fitness membershipHe states he attempted to cancel several times in May and is still being billed monthlyOur records indicate we did not receive such requestHowever, a cancellation was processed on 2/16/and no
further billings have occurredA refund in the amount of $has been refunded back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Our District Operations Manager and Vice President contacted member regarding her concernsIn light of her experience, we cancelled her fitness membership issued a pro-rated refund check in the amount of $on 6/16/In addition, we will be issuing another refund check in the
amount of $for her remaining personal training sessions
Please allow 15-days for the refund checks to arrive
Management contacted Mr*** regarding his concerns with the cancellation of his monthly dues membershipMr*** claims to have requested a cancellation previously with a member service representative and states a freeze was processed insteadLA Fitness provides members with the option to
cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMr*** stated that he attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on his agreement termsNevertheless, as a courtesy, a cancellation was processed on 8/18/and a refund back to his checking account on file in the amount of $was processedRefunds typically take 5-business days to completeMember was satisfied with this resolutionWe believe this matter to be resolvedThank you
LA Fitness has been in contact with member regarding his concernsHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement
However, LA Fitness offered to reduce the fee from 50% down to 25% of the remaining agreement balanceMember elected to take advantage of the reduced cancellation feeWe cancelled the remaining term of his agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting this response due to the fact the individual who signed me up for a trial base training never provided me with the accurate information needed to make a sound judgement, in fact he continued to pressure me into signing a electronic pad, at no time did I felt I could leave If they are unable to cancel my membership I will take an attorney to help me in this matter
Regards,
*** ***
Our previous response still stands at the time Management contacted *** ** a refund of any kind was not discussedWe are not obligated to issue a refund due to having a valid signature on the agreement that was signedWe apologize for any miscommunication that might have occurredHowever, at the time of joining the membership was entered under *** *** name and the agreement was signedEmail confirmation was sent to the email address on fileContact information was given when management contacted *** *** regarding this complaintNo further action will be takenThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if member becomes permanently disabledLA Fitness did not receive verification of such a disabilityThus, member was not entitled to terminate the agreement early without a fee
However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 8/23/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding the cancellation of his monthly billed fitness membershipHe claims to have gone to the club to cancel in person and was advised the cancellation would be processedOur records indicate no such request was received, however LA Fitness provides members with
the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed per his request and a refund in the amount of $was refunded back to the *** card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to clarify the claim that the business try to reach out to meI just have received one call but I did't call back because I was uncomfortable talking to the business since I have already talked times to the corporate office and also in person with the agent at the *** locationI didn't see any attempts or efforts to rectify the mistakes done by the agentEvery time I get deluded and stressed out after talking to them that I become speechlessMost importantly, I have no trust in the business or in the people working there,the way they handle my issue was very unprofessional and unethicalI would request Revdex.com to be my mediator until the issue is resolved
The reasons why I can't accept their proposal is because it is again based on deception from the very first day I walked in LA fitness
1.I was duped and charged when I only authorized the agent to charge 19.99(gym fee), last month fee 19.99, and registration fee 49.00, which totals up to $but he charged me gym fee and last month fee and registration fee , totals up to $
I didn't authorize the agent to charge Period !
For wasting my time on phone and talking in person
For stressing me out on deceiving, for being disrespectful towards me
4.For not addressing the issue as soon as possible when I talked to them
Regards,*** ***
Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to waive the balance on file with nothing owedMemberships are cancelledWe believe this matter to resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/25/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/25/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like you to please remove comments written about in the L.AFitness system that are inaccurate, and are personal attacks against meIt was unbecoming of *** to make claims that were untrue, that demean a person, and then write those claims in the serversFurther, like I had stated, the collective behavior of ***, *** and ***, in the forms of using profanity towards a customer, making demeaning comments, making violent threats, as well as being overly aggressive and pushy, were unprofessional, rude, and unbecoming of any business and do not represent L.AFitness wellOnce these concerns have been resolved, this matter should be resolved.Regards,*** ***
Management spoke to *** *** on 6/3/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation was processed and no further billing has occurredThe balance in the amount of $has been waivedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Our records indicate we did not receive a cancellation request, the balance was waived as a courtesy. No refunds are owed We believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsMs*** did not feel the need to discuss furtherManagement apologized to member and was not our intent to make anyone feel harassedManagement offered reinstatement but Ms*** declined at this time. We believe this matter to be
resolvedThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am happy with the outcome
Thank you for your help!
*** ***
Management spoke to *** *** and confirmed that his monthly billed membership has been cancelled and no further billing will occurThe balance in the amount of $has been waivedNo further balance is owedWe believe this matter to be resolvedThank you
Management spoke to member regarding her complaintManagement as a courtesy, offered to split both memberships in the amount of each and have separate billingsWe believe this matter to be resolvedThank you
Member elected to take advantage of the reduced cancellation fee, paid the fee on 5/14/and we cancelled the remaining term of her personal training agreement accordingly
Management contacted *** *** regarding the recurring billing on his fitness membershipHe states he attempted to cancel several times in May and is still being billed monthlyOur records indicate we did not receive such requestHowever, a cancellation was processed on 2/16/and no
further billings have occurredA refund in the amount of $has been refunded back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Our District Operations Manager and Vice President contacted member regarding her concernsIn light of her experience, we cancelled her fitness membership issued a pro-rated refund check in the amount of $on 6/16/In addition, we will be issuing another refund check in the
amount of $for her remaining personal training sessions
Please allow 15-days for the refund checks to arrive
Management contacted Mr*** regarding his concerns with the cancellation of his monthly dues membershipMr*** claims to have requested a cancellation previously with a member service representative and states a freeze was processed insteadLA Fitness provides members with the option to
cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMr*** stated that he attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on his agreement termsNevertheless, as a courtesy, a cancellation was processed on 8/18/and a refund back to his checking account on file in the amount of $was processedRefunds typically take 5-business days to completeMember was satisfied with this resolutionWe believe this matter to be resolvedThank you
LA Fitness has been in contact with member regarding his concernsHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement
However, LA Fitness offered to reduce the fee from 50% down to 25% of the remaining agreement balanceMember elected to take advantage of the reduced cancellation feeWe cancelled the remaining term of his agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting this response due to the fact the individual who signed me up for a trial base training never provided me with the accurate information needed to make a sound judgement, in fact he continued to pressure me into signing a electronic pad, at no time did I felt I could leave If they are unable to cancel my membership I will take an attorney to help me in this matter
Regards,
*** ***
Our previous response still stands at the time Management contacted *** ** a refund of any kind was not discussedWe are not obligated to issue a refund due to having a valid signature on the agreement that was signedWe apologize for any miscommunication that might have occurredHowever, at the time of joining the membership was entered under *** *** name and the agreement was signedEmail confirmation was sent to the email address on fileContact information was given when management contacted *** *** regarding this complaintNo further action will be takenThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if member becomes permanently disabledLA Fitness did not receive verification of such a disabilityThus, member was not entitled to terminate the agreement early without a fee
However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 8/23/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding the cancellation of his monthly billed fitness membershipHe claims to have gone to the club to cancel in person and was advised the cancellation would be processedOur records indicate no such request was received, however LA Fitness provides members with
the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed per his request and a refund in the amount of $was refunded back to the *** card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to clarify the claim that the business try to reach out to meI just have received one call but I did't call back because I was uncomfortable talking to the business since I have already talked times to the corporate office and also in person with the agent at the *** locationI didn't see any attempts or efforts to rectify the mistakes done by the agentEvery time I get deluded and stressed out after talking to them that I become speechlessMost importantly, I have no trust in the business or in the people working there,the way they handle my issue was very unprofessional and unethicalI would request Revdex.com to be my mediator until the issue is resolved
The reasons why I can't accept their proposal is because it is again based on deception from the very first day I walked in LA fitness
1.I was duped and charged when I only authorized the agent to charge 19.99(gym fee), last month fee 19.99, and registration fee 49.00, which totals up to $but he charged me gym fee and last month fee and registration fee , totals up to $
I didn't authorize the agent to charge Period !
For wasting my time on phone and talking in person
For stressing me out on deceiving, for being disrespectful towards me
4.For not addressing the issue as soon as possible when I talked to them
Regards,*** ***
Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to waive the balance on file with nothing owedMemberships are cancelledWe believe this matter to resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/25/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/25/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like you to please remove comments written about in the L.AFitness system that are inaccurate, and are personal attacks against meIt was unbecoming of *** to make claims that were untrue, that demean a person, and then write those claims in the serversFurther, like I had stated, the collective behavior of ***, *** and ***, in the forms of using profanity towards a customer, making demeaning comments, making violent threats, as well as being overly aggressive and pushy, were unprofessional, rude, and unbecoming of any business and do not represent L.AFitness wellOnce these concerns have been resolved, this matter should be resolved.Regards,*** ***