Our District Operations Manager and Vice President contacted member regarding her concernsIn light of her experience, we cancelled her fitness membership issued a pro-rated refund check in the amount of $on 6/16/In addition, we will be issuing another refund check in the
amount of $for her remaining personal training sessions
Please allow 15-days for the refund checks to arrive
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if member becomes permanently disabledLA Fitness did not receive verification of such a disabilityThus, member was not entitled to terminate the agreement early without a fee
However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 8/23/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint ID ***.Their response was that they returned $that were drafted within the month of October.My complaint is about the amount that was drafted within the month of AugustThey advertised their plan making me believe it was for a full year, which it was not, they were going to draft $monthlyInitially I agreed to pay almost $dllrs for this amazing planI worked out with their trainer daysThat was not worth $I am asking for a full refundThey have not called me back or answered my phone callsThis has been going on for over a month, please advise of further steps to take.
Regards,
*** ***
Member elected to take advantage of the reduced cancellation fee, paid the fee on 5/14/and we cancelled the remaining term of her personal training agreement accordingly
Management spoke to *** *** regarding the cancellation of his monthly billed fitness membershipHe claims to have gone to the club to cancel in person and was advised the cancellation would be processedOur records indicate no such request was received, however LA Fitness provides members with
the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed per his request and a refund in the amount of $was refunded back to the *** card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I'm very thankful to Revdex.com for trying to provide justice in my caseWhile I'm very disappointed with LA Fitness, it looks like there is nothing I can do for nowThey sure will face justice for their ways of doing business. Appreciate your help in thisI do not want to do anything further on thisPlease go ahead and close this caseHowever, kindly mention a message that my complaint was not resolved by the company
Regards,
*** ***
Management actually approved (9) $weekly refundsRefunds could take up to 5-business days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAll issues mentioned have been addressedaccordinglyAny further concerns Mr*** can contact his home clubThank you
Management has made several attempts to contact *** *** regarding the incident with the poolWe have yet to receive a return call to discuss her concerns furtherThank you
Management spoke with Ms*** regarding her concernsMs*** did not feel the need to discuss furtherManagement apologized to member and was not our intent to make anyone feel harassedManagement offered reinstatement but Ms*** declined at this time. We believe this matter to be
resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like you to please remove comments written about in the L.AFitness system that are inaccurate, and are personal attacks against meIt was unbecoming of *** to make claims that were untrue, that demean a person, and then write those claims in the serversFurther, like I had stated, the collective behavior of ***, *** and ***, in the forms of using profanity towards a customer, making demeaning comments, making violent threats, as well as being overly aggressive and pushy, were unprofessional, rude, and unbecoming of any business and do not represent L.AFitness wellOnce these concerns have been resolved, this matter should be resolved.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to clarify the claim that the business try to reach out to meI just have received one call but I did't call back because I was uncomfortable talking to the business since I have already talked times to the corporate office and also in person with the agent at the *** locationI didn't see any attempts or efforts to rectify the mistakes done by the agentEvery time I get deluded and stressed out after talking to them that I become speechlessMost importantly, I have no trust in the business or in the people working there,the way they handle my issue was very unprofessional and unethicalI would request Revdex.com to be my mediator until the issue is resolved
The reasons why I can't accept their proposal is because it is again based on deception from the very first day I walked in LA fitness
1.I was duped and charged when I only authorized the agent to charge 19.99(gym fee), last month fee 19.99, and registration fee 49.00, which totals up to $but he charged me gym fee and last month fee and registration fee , totals up to $
I didn't authorize the agent to charge Period !
For wasting my time on phone and talking in person
For stressing me out on deceiving, for being disrespectful towards me
4.For not addressing the issue as soon as possible when I talked to them
Regards,*** ***
Management spoke to *** *** prior and it was agreed upon to issue a full refund and an immediate cancellationA refund in the amount of $has been processed back to the *** Member is satisfiedthank you
Management spoke to *** *** on 1/16/regarding the cancelation of his monthly billed membershipan immediate cancelation was processed and no further billing will occurThe balance in the amount of $was waived and no further balance is owedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** When I was talked into this Training in no way did I tell them I wanted minute sessionsthe deal was 2x week then x week or how ever I want to use the sessions times and days, being said that, I asked over and over for sessions on times and days that I can and need,, and they keep telling me there are no TRAINERS AVAILABLE!!!!!!
When they first start tricking you into signing the contract they make it look and sound like everything is gonna be what the client wants,, and its just lies lies since the beginning with my experience with trainer at Huntington park LocationAs soon and you sign up they are in controlAnd that is not right,, I am not gonna pay the half of the agreement will all the nonsense that happened to me with LA fitness
I will pay month to month for club membership,, but training contract should be removed
Our previous response still stands at the time Management contacted *** ** a refund of any kind was not discussedWe are not obligated to issue a refund due to having a valid signature on the agreement that was signedWe apologize for any miscommunication that might have occurredHowever, at the time of joining the membership was entered under *** *** name and the agreement was signedEmail confirmation was sent to the email address on fileContact information was given when management contacted *** *** regarding this complaintNo further action will be takenThank you
Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to waive the balance on file with nothing owedMemberships are cancelledWe believe this matter to resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting this response due to the fact the individual who signed me up for a trial base training never provided me with the accurate information needed to make a sound judgement, in fact he continued to pressure me into signing a electronic pad, at no time did I felt I could leave If they are unable to cancel my membership I will take an attorney to help me in this matter
Regards,
*** ***
Our District Operations Manager and Vice President contacted member regarding her concernsIn light of her experience, we cancelled her fitness membership issued a pro-rated refund check in the amount of $on 6/16/In addition, we will be issuing another refund check in the
amount of $for her remaining personal training sessions
Please allow 15-days for the refund checks to arrive
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if member becomes permanently disabledLA Fitness did not receive verification of such a disabilityThus, member was not entitled to terminate the agreement early without a fee
However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 8/23/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint ID ***.Their response was that they returned $that were drafted within the month of October.My complaint is about the amount that was drafted within the month of AugustThey advertised their plan making me believe it was for a full year, which it was not, they were going to draft $monthlyInitially I agreed to pay almost $dllrs for this amazing planI worked out with their trainer daysThat was not worth $I am asking for a full refundThey have not called me back or answered my phone callsThis has been going on for over a month, please advise of further steps to take.
Regards,
*** ***
Member elected to take advantage of the reduced cancellation fee, paid the fee on 5/14/and we cancelled the remaining term of her personal training agreement accordingly
Management spoke to *** *** regarding the cancellation of his monthly billed fitness membershipHe claims to have gone to the club to cancel in person and was advised the cancellation would be processedOur records indicate no such request was received, however LA Fitness provides members with
the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. As a courtesy an immediate cancellation was processed per his request and a refund in the amount of $was refunded back to the *** card on fileRefunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I'm very thankful to Revdex.com for trying to provide justice in my caseWhile I'm very disappointed with LA Fitness, it looks like there is nothing I can do for nowThey sure will face justice for their ways of doing business. Appreciate your help in thisI do not want to do anything further on thisPlease go ahead and close this caseHowever, kindly mention a message that my complaint was not resolved by the company
Regards,
*** ***
Management actually approved (9) $weekly refundsRefunds could take up to 5-business days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAll issues mentioned have been addressedaccordinglyAny further concerns Mr*** can contact his home clubThank you
Management has made several attempts to contact *** *** regarding the incident with the poolWe have yet to receive a return call to discuss her concerns furtherThank you
Management spoke with Ms*** regarding her concernsMs*** did not feel the need to discuss furtherManagement apologized to member and was not our intent to make anyone feel harassedManagement offered reinstatement but Ms*** declined at this time. We believe this matter to be
resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like you to please remove comments written about in the L.AFitness system that are inaccurate, and are personal attacks against meIt was unbecoming of *** to make claims that were untrue, that demean a person, and then write those claims in the serversFurther, like I had stated, the collective behavior of ***, *** and ***, in the forms of using profanity towards a customer, making demeaning comments, making violent threats, as well as being overly aggressive and pushy, were unprofessional, rude, and unbecoming of any business and do not represent L.AFitness wellOnce these concerns have been resolved, this matter should be resolved.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want to clarify the claim that the business try to reach out to meI just have received one call but I did't call back because I was uncomfortable talking to the business since I have already talked times to the corporate office and also in person with the agent at the *** locationI didn't see any attempts or efforts to rectify the mistakes done by the agentEvery time I get deluded and stressed out after talking to them that I become speechlessMost importantly, I have no trust in the business or in the people working there,the way they handle my issue was very unprofessional and unethicalI would request Revdex.com to be my mediator until the issue is resolved
The reasons why I can't accept their proposal is because it is again based on deception from the very first day I walked in LA fitness
1.I was duped and charged when I only authorized the agent to charge 19.99(gym fee), last month fee 19.99, and registration fee 49.00, which totals up to $but he charged me gym fee and last month fee and registration fee , totals up to $
I didn't authorize the agent to charge Period !
For wasting my time on phone and talking in person
For stressing me out on deceiving, for being disrespectful towards me
4.For not addressing the issue as soon as possible when I talked to them
Regards,*** ***
Management spoke to *** *** prior and it was agreed upon to issue a full refund and an immediate cancellationA refund in the amount of $has been processed back to the *** Member is satisfiedthank you
Management spoke to *** *** on 1/16/regarding the cancelation of his monthly billed membershipan immediate cancelation was processed and no further billing will occurThe balance in the amount of $was waived and no further balance is owedMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** When I was talked into this Training in no way did I tell them I wanted minute sessionsthe deal was 2x week then x week or how ever I want to use the sessions times and days, being said that, I asked over and over for sessions on times and days that I can and need,, and they keep telling me there are no TRAINERS AVAILABLE!!!!!!
When they first start tricking you into signing the contract they make it look and sound like everything is gonna be what the client wants,, and its just lies lies since the beginning with my experience with trainer at Huntington park LocationAs soon and you sign up they are in controlAnd that is not right,, I am not gonna pay the half of the agreement will all the nonsense that happened to me with LA fitness
I will pay month to month for club membership,, but training contract should be removed
Our previous response still stands at the time Management contacted *** ** a refund of any kind was not discussedWe are not obligated to issue a refund due to having a valid signature on the agreement that was signedWe apologize for any miscommunication that might have occurredHowever, at the time of joining the membership was entered under *** *** name and the agreement was signedEmail confirmation was sent to the email address on fileContact information was given when management contacted *** *** regarding this complaintNo further action will be takenThank you
Management spoke with Mr*** regarding his concernsAs a courtesy, we agreed to waive the balance on file with nothing owedMemberships are cancelledWe believe this matter to resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting this response due to the fact the individual who signed me up for a trial base training never provided me with the accurate information needed to make a sound judgement, in fact he continued to pressure me into signing a electronic pad, at no time did I felt I could leave If they are unable to cancel my membership I will take an attorney to help me in this matter
Regards,
*** ***