Management spoke to *** ** on 3/2/regarding the cancellation of her monthly billed membershipWe apologize for any inconvenience, an immediate cancellation was processed and no further billing will occur based on the conversation she had with management on 1/20/Our records indicate we have
not received any prior cancellation request and no further refund is owedThe freeze fee for February in the amount of $has been waivedNo further balance is owedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/6/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/6/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his nderstanding of these billing terms by initialing the hree separate sections outlining the payment scheduleMember’s personal raining agreement includes a voluntary cancelation provision, which affords him he option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly utlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance in light of his circumstancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service for our memberHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted *** *** regarding her concerns with the monthly dues membership established at our ***-*** *** location*** *** stated that she had visited LA Fitness in the past but claims to be unaware of signing up for a membershipManagement reviewed the billing terms of
the signed membership agreement on file for *** ***
As a courtesy, a cancellation was processed on 9/1/There will be no future monthly billings for *** *** membershipWe believe this sufficiently addresses the concerns brought forthThank you
There is no provision in member's personal training agreement that allows her to gift, sell or transfer her personal training sessions to another memberHowever, LA Fitness will allow member's husband to use the remaining personal training sessionsWe are not contractually obligated to do so, but
this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint with Revdex.com last year concerning a problem with my Training Membership contractWhile the complaint was satisfactorily handled, it has come to my attention that LA Fitness charged me another monthly amount on 8/9/16, which was not part of the disputeAt the time it was charged, I was already trying to work with LA Fitness and had just filed with Revdex.com, so I did not realize that another charge had been madeIn addition, the email resolving the matter said that I was still entitled to more sessions, but indicated that all training sessions would expire days after last billingIf the last billing is considered as 8/9/16, and I received this notification on 8/23/16, that means that they were allowing me only days for sessionsThat's just not possible.Please refund the $charged on 8/9/If the sessions remaining to me include from the payment on 8/9/16, please remove those twelve and allow me to use the remaining sessionsI will accept that if I do not use the remaining sessions within year of the receipt of notification they are available, the sessions will expire
Our records indicate several attempts to cancel and due to no usage as well we have issued a refund in the amount of $back to the Checking account on fileThis is for months of dues from July to January Refunds take about 5-business days to be refundedNo further refunds will be issuedWe believe this issue to be resolvedThank you
Member and her roommate each purchased personal training services pursuant to a signed, written agreementsThe agreements were for a minimum of weeks each, beginning 7/16/and 7/19/
respectively (the “Initial Term”)They paid a total of $and $respectively up front
which included the enrollment fee, processing fee and their first four weeks of sessionsThey further agreed to make more payments, in the amounts of $(+tax) and $(+tax), every four weeks, beginning 8/13/and 8/16/respectively, for the remainder of each of their initial termsThese terms are clearly outlined on page of their agreements and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt
is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mails, which included copies of their agreements, were sent to the e-mail address they provided on the day they enrolledIn addition, their agreements included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement and the initial term of weeksThese Checklists were reviewed with them at the time of the sale, as acknowledged by their signatures on the New Client Checklist (copies of the agreements, New Client Checklists and e-mail confirmations are included with this response)
Their personal training services agreements specifically provided them with a 10-day right to cancel if these terms did not match their understanding (or for any reason) for a full refundHowever, they did not take advantage of this option within the rescission periodThus, they are not entitled to refunds or to terminate their agreements early without a feeIf they no longer wish to continue with their valid agreements, their personal training agreements include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementIt should also be noted that we contacted them regarding their concerns and offered to reduce the voluntary cancellation fee from 50% down to 25% of the remaining agreement balanceWe were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our membersHowever, they elected not to take advantage of the offer at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should they elect to take advantage of itOtherwise, they should be expected to honor their agreements as LA Fitness stands ready to provide the services for which they contracted
Management spoke to *** *** regarding her monthly billed fitness membershipShe claims that her membership should include Kids Klub due to being a Premier *** member prior to LA Fitness acquiring her membership in We have honored this request and added Kids Klub to her membership which
will be included in her monthly rate of $per monthMember is satisfied and we believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and safe environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the showers and sauna
are back up and running. As far as, the carpet replacement underneath the machines it will likely take place in a couple of weeksShould Mr. *** have any additional concerns we encourage him to contact usWe believe this matter to be resolvedThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the full refund, so this complaint fully resolved
Thank you very much for your consideration,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 4/17/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for
the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every weeks, beginning 5/15/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with an initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement and abandon her contractual obligations early without a feeHer agreement also includes a provision that allows her to terminate the agreement early, without of a fee, if she relocates more than miles from an LA Fitness facilityHowever, our records do not reflect that she provided evidence of such a relocationThus, she continued to be billed in accordance with the terms of her agreement
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness insists that it was I who behaved outside the clubs regulations and standards, yet the other party involved is not held accountable for her actions at allAs I mentioned to the Central Florida district manager *** over the phone, and to the staff at the Waterford Lakes location the night the situation took place, I was physically harassed firstThe woman in the Zumba class touched my shoulder with the intent to push me, as I was peacefully enjoying the class*** advised me that the proper steps for me to have taken after this woman put her hands on me, would have been to step outside the class and mention to management that she touched meAccording to ***, me not walking out of the class and complaining about her touching me was my mistake, and that I should have done so to avoid further issuesAs I explained to ***, if the policy for any member at any given point is to avoid member to member contact (which the lady didn't abide by), and reach out to management concerning any issue, then the woman who touched me first, should have NEVER touched me and should have gone to management to complain about whatever her issue was with meWhy am I being held responsible for what she did? or in this case, what she FAILED to do which is first and foremost, NOT touch me, but instead speak to management and tell them that I supposedly cut in front of her in classHow can the law be applied to me, but not to the other party? In other words, it was okay for the woman to touch me first, disturb my peace and on top of that racially attack me? As we were in the lobby of the club, the woman said to me "You are a *** Puerto Rican animal" further behaving in very aggressive and plaguing waysI am being addressed as the root of the problem because I didn't reach out to management after SHE touched ME per club regulations, yet PER CLUB REGULATIONS that woman should have NEVER put her hands on me in the FIRST PLACE, or threaten and disturb my peace in a place that is supposed to be safe. Regards,
*** ***
Management spoke to *** ** on 3/2/regarding the cancellation of her monthly billed membershipWe apologize for any inconvenience, an immediate cancellation was processed and no further billing will occur based on the conversation she had with management on 1/20/Our records indicate we have
not received any prior cancellation request and no further refund is owedThe freeze fee for February in the amount of $has been waivedNo further balance is owedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/6/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/6/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his nderstanding of these billing terms by initialing the hree separate sections outlining the payment scheduleMember’s personal raining agreement includes a voluntary cancelation provision, which affords him he option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly utlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance in light of his circumstancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service for our memberHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted *** *** regarding her concerns with the monthly dues membership established at our ***-*** *** location*** *** stated that she had visited LA Fitness in the past but claims to be unaware of signing up for a membershipManagement reviewed the billing terms of
the signed membership agreement on file for *** ***
As a courtesy, a cancellation was processed on 9/1/There will be no future monthly billings for *** *** membershipWe believe this sufficiently addresses the concerns brought forthThank you
There is no provision in member's personal training agreement that allows her to gift, sell or transfer her personal training sessions to another memberHowever, LA Fitness will allow member's husband to use the remaining personal training sessionsWe are not contractually obligated to do so, but
this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint with Revdex.com last year concerning a problem with my Training Membership contractWhile the complaint was satisfactorily handled, it has come to my attention that LA Fitness charged me another monthly amount on 8/9/16, which was not part of the disputeAt the time it was charged, I was already trying to work with LA Fitness and had just filed with Revdex.com, so I did not realize that another charge had been madeIn addition, the email resolving the matter said that I was still entitled to more sessions, but indicated that all training sessions would expire days after last billingIf the last billing is considered as 8/9/16, and I received this notification on 8/23/16, that means that they were allowing me only days for sessionsThat's just not possible.Please refund the $charged on 8/9/If the sessions remaining to me include from the payment on 8/9/16, please remove those twelve and allow me to use the remaining sessionsI will accept that if I do not use the remaining sessions within year of the receipt of notification they are available, the sessions will expire
Our records indicate several attempts to cancel and due to no usage as well we have issued a refund in the amount of $back to the Checking account on fileThis is for months of dues from July to January Refunds take about 5-business days to be refundedNo further refunds will be issuedWe believe this issue to be resolvedThank you
Member and her roommate each purchased personal training services pursuant to a signed, written agreementsThe agreements were for a minimum of weeks each, beginning 7/16/and 7/19/
respectively (the “Initial Term”)They paid a total of $and $respectively up front
which included the enrollment fee, processing fee and their first four weeks of sessionsThey further agreed to make more payments, in the amounts of $(+tax) and $(+tax), every four weeks, beginning 8/13/and 8/16/respectively, for the remainder of each of their initial termsThese terms are clearly outlined on page of their agreements and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt
is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mails, which included copies of their agreements, were sent to the e-mail address they provided on the day they enrolledIn addition, their agreements included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement and the initial term of weeksThese Checklists were reviewed with them at the time of the sale, as acknowledged by their signatures on the New Client Checklist (copies of the agreements, New Client Checklists and e-mail confirmations are included with this response)
Their personal training services agreements specifically provided them with a 10-day right to cancel if these terms did not match their understanding (or for any reason) for a full refundHowever, they did not take advantage of this option within the rescission periodThus, they are not entitled to refunds or to terminate their agreements early without a feeIf they no longer wish to continue with their valid agreements, their personal training agreements include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementIt should also be noted that we contacted them regarding their concerns and offered to reduce the voluntary cancellation fee from 50% down to 25% of the remaining agreement balanceWe were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our membersHowever, they elected not to take advantage of the offer at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should they elect to take advantage of itOtherwise, they should be expected to honor their agreements as LA Fitness stands ready to provide the services for which they contracted
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $
Management spoke to *** *** regarding her monthly billed fitness membershipShe claims that her membership should include Kids Klub due to being a Premier *** member prior to LA Fitness acquiring her membership in We have honored this request and added Kids Klub to her membership which
will be included in her monthly rate of $per monthMember is satisfied and we believe this matter to be resolvedThank you
We are in the process of hiring a new trainer and should have one in place by next week to accommodate member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and safe environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the showers and sauna
are back up and running. As far as, the carpet replacement underneath the machines it will likely take place in a couple of weeksShould Mr. *** have any additional concerns we encourage him to contact usWe believe this matter to be resolvedThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the full refund, so this complaint fully resolved
Thank you very much for your consideration,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 4/17/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for
the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every weeks, beginning 5/15/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with an initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement and abandon her contractual obligations early without a feeHer agreement also includes a provision that allows her to terminate the agreement early, without of a fee, if she relocates more than miles from an LA Fitness facilityHowever, our records do not reflect that she provided evidence of such a relocationThus, she continued to be billed in accordance with the terms of her agreement
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness insists that it was I who behaved outside the clubs regulations and standards, yet the other party involved is not held accountable for her actions at allAs I mentioned to the Central Florida district manager *** over the phone, and to the staff at the Waterford Lakes location the night the situation took place, I was physically harassed firstThe woman in the Zumba class touched my shoulder with the intent to push me, as I was peacefully enjoying the class*** advised me that the proper steps for me to have taken after this woman put her hands on me, would have been to step outside the class and mention to management that she touched meAccording to ***, me not walking out of the class and complaining about her touching me was my mistake, and that I should have done so to avoid further issuesAs I explained to ***, if the policy for any member at any given point is to avoid member to member contact (which the lady didn't abide by), and reach out to management concerning any issue, then the woman who touched me first, should have NEVER touched me and should have gone to management to complain about whatever her issue was with meWhy am I being held responsible for what she did? or in this case, what she FAILED to do which is first and foremost, NOT touch me, but instead speak to management and tell them that I supposedly cut in front of her in classHow can the law be applied to me, but not to the other party? In other words, it was okay for the woman to touch me first, disturb my peace and on top of that racially attack me? As we were in the lobby of the club, the woman said to me "You are a *** Puerto Rican animal" further behaving in very aggressive and plaguing waysI am being addressed as the root of the problem because I didn't reach out to management after SHE touched ME per club regulations, yet PER CLUB REGULATIONS that woman should have NEVER put her hands on me in the FIRST PLACE, or threaten and disturb my peace in a place that is supposed to be safe. Regards,
*** ***
LA Fitness cancelled member’s regular fitness membership and her personal training agreement with no further billing or obligation