Management spoke to *** *** regarding her monthly billed fitness membershipShe claims that her membership should include Kids Klub due to being a Premier *** member prior to LA Fitness acquiring her membership in We have honored this request and added Kids Klub to her membership which
will be included in her monthly rate of $per monthMember is satisfied and we believe this matter to be resolvedThank you
Member and her roommate each purchased personal training services pursuant to a signed, written agreementsThe agreements were for a minimum of weeks each, beginning 7/16/and 7/19/
respectively (the “Initial Term”)They paid a total of $and $respectively up front
which included the enrollment fee, processing fee and their first four weeks of sessionsThey further agreed to make more payments, in the amounts of $(+tax) and $(+tax), every four weeks, beginning 8/13/and 8/16/respectively, for the remainder of each of their initial termsThese terms are clearly outlined on page of their agreements and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt
is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mails, which included copies of their agreements, were sent to the e-mail address they provided on the day they enrolledIn addition, their agreements included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement and the initial term of weeksThese Checklists were reviewed with them at the time of the sale, as acknowledged by their signatures on the New Client Checklist (copies of the agreements, New Client Checklists and e-mail confirmations are included with this response)
Their personal training services agreements specifically provided them with a 10-day right to cancel if these terms did not match their understanding (or for any reason) for a full refundHowever, they did not take advantage of this option within the rescission periodThus, they are not entitled to refunds or to terminate their agreements early without a feeIf they no longer wish to continue with their valid agreements, their personal training agreements include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementIt should also be noted that we contacted them regarding their concerns and offered to reduce the voluntary cancellation fee from 50% down to 25% of the remaining agreement balanceWe were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our membersHowever, they elected not to take advantage of the offer at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should they elect to take advantage of itOtherwise, they should be expected to honor their agreements as LA Fitness stands ready to provide the services for which they contracted
Our records indicate several attempts to cancel and due to no usage as well we have issued a refund in the amount of $back to the Checking account on fileThis is for months of dues from July to January Refunds take about 5-business days to be refundedNo further refunds will be issuedWe believe this issue to be resolvedThank you
We appreciate our member’s feedback and concerns regarding his personal training programLA Fitness strives to provide excellent customer service to our members and apologize for the experience he hadOur District Vice President (“DVP”) contacted member regarding his concerns and will address them
accordingly with club staffMember indicated that he enjoys working with Sergio, his current personal trainer, and will continue with the personal training program for time beingNevertheless, our DVP offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% should member elect to cancel his agreement earlyMember will contact our DVP should he require any further assistance
Management spoke to *** *** regarding the cancellation of his and *** *** monthly billed fitness membershipMember was misinformed regarding our cancellation policy
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWith that being said, due to being misinformed an immediate cancellation has been processed for both memberships and the balances have been waivedNo further billing will occurWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint with Revdex.com last year concerning a problem with my Training Membership contractWhile the complaint was satisfactorily handled, it has come to my attention that LA Fitness charged me another monthly amount on 8/9/16, which was not part of the disputeAt the time it was charged, I was already trying to work with LA Fitness and had just filed with Revdex.com, so I did not realize that another charge had been madeIn addition, the email resolving the matter said that I was still entitled to more sessions, but indicated that all training sessions would expire days after last billingIf the last billing is considered as 8/9/16, and I received this notification on 8/23/16, that means that they were allowing me only days for sessionsThat's just not possible.Please refund the $charged on 8/9/If the sessions remaining to me include from the payment on 8/9/16, please remove those twelve and allow me to use the remaining sessionsI will accept that if I do not use the remaining sessions within year of the receipt of notification they are available, the sessions will expire
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 6/12/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 7/10/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for anyreason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance as a customer service consideration for our memberShe elected to take advantage of the offer, paid the reduced cancellation fee on 12/11/and we cancelled the remaining term of her personal training agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness says nothing about how *** *** drew up a budget showing me how I could afford to pay one half my monthly take home pay for their service I've been reading about how these predatory lending policies caused the housing meltdown a few years back Companies knowingly making loans to people, knowing these people could never afford the payments I feel I've definitely been a victim of their con; Taking me out on a date, showing me how I could fit this into my budget, and later bringing me back to the office to make their con official They address none of this behavior in their reply LA Fitness only puts forth their standard reply about how it's all legal in their opinion.I do not wish to have any further contact with this company or it's people They have already taken me for $700+, and I will not pay them any more I feel they have taken unfair advantage of me after gaining my trust I do not accept this and ask for help to cancel this contract based on the unethical manor in which they induced me to sign it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 4/17/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for
the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every weeks, beginning 5/15/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with an initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement and abandon her contractual obligations early without a feeHer agreement also includes a provision that allows her to terminate the agreement early, without of a fee, if she relocates more than miles from an LA Fitness facilityHowever, our records do not reflect that she provided evidence of such a relocationThus, she continued to be billed in accordance with the terms of her agreement
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 3/24/(the “Initial Term”)It
should be noted that of the sessions were included for free (“Additional Sessions”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/24/16, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid Agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
LA Fitness will honor the voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted *** *** regarding the access including in his monthly billed membership*** *** stated that he was advised that he would be able to transfer his membership access to another facility at no additional costManagement informed *** *** of the different levels of
access available and the rate for Signature club access differs from his current monthly dues
As a courtesy, we have agreed to waive the upgrade fee associated with Signature club access and only process the adjustment of *** ***’s monthly rate to that of a Signature club member*** *** is satisfied with the follow up and expressed his desire to continue as a memberWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accepted this that proposal but when I spoke to them I was told I would not receive a refund and it has been more than twenty days since I received an email stating thatThe last conversations I had with La Fitness I was told it was too late for me to receive a refund.Regards,*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the full refund, so this complaint fully resolved
Thank you very much for your consideration,
*** ***
Our District Vice President, *** ** has made several attempts to contact member to address his concerns but his calls have not been returnedHe claims that her personal trainer failed to show up for scheduled sessions. LA Fitness realizes that if this happens, it is a very frustrating
experience for the client.
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed)Thus, the fact that sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those sessions as well as providing the additional free sessions.
There is no grounds to now cancel the agreement without a feeWe urge member to return *** call at *** for further assistance
Management contacted *** *** regarding her concerns with the monthly dues membership established at our ***-*** *** location*** *** stated that she had visited LA Fitness in the past but claims to be unaware of signing up for a membershipManagement reviewed the billing terms of
the signed membership agreement on file for *** ***
As a courtesy, a cancellation was processed on 9/1/There will be no future monthly billings for *** *** membershipWe believe this sufficiently addresses the concerns brought forthThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/11/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 3/11/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreement Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
There is no provision in member's personal training agreement that allows her to gift, sell or transfer her personal training sessions to another memberHowever, LA Fitness will allow member's husband to use the remaining personal training sessionsWe are not contractually obligated to do so, but
this is being done as a customer service consideration for our member
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and safe environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the showers and sauna
are back up and running. As far as, the carpet replacement underneath the machines it will likely take place in a couple of weeksShould Mr. *** have any additional concerns we encourage him to contact usWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding her monthly billed fitness membershipShe claims that her membership should include Kids Klub due to being a Premier *** member prior to LA Fitness acquiring her membership in We have honored this request and added Kids Klub to her membership which
will be included in her monthly rate of $per monthMember is satisfied and we believe this matter to be resolvedThank you
Member and her roommate each purchased personal training services pursuant to a signed, written agreementsThe agreements were for a minimum of weeks each, beginning 7/16/and 7/19/
respectively (the “Initial Term”)They paid a total of $and $respectively up front
which included the enrollment fee, processing fee and their first four weeks of sessionsThey further agreed to make more payments, in the amounts of $(+tax) and $(+tax), every four weeks, beginning 8/13/and 8/16/respectively, for the remainder of each of their initial termsThese terms are clearly outlined on page of their agreements and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt
is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mails, which included copies of their agreements, were sent to the e-mail address they provided on the day they enrolledIn addition, their agreements included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement and the initial term of weeksThese Checklists were reviewed with them at the time of the sale, as acknowledged by their signatures on the New Client Checklist (copies of the agreements, New Client Checklists and e-mail confirmations are included with this response)
Their personal training services agreements specifically provided them with a 10-day right to cancel if these terms did not match their understanding (or for any reason) for a full refundHowever, they did not take advantage of this option within the rescission periodThus, they are not entitled to refunds or to terminate their agreements early without a feeIf they no longer wish to continue with their valid agreements, their personal training agreements include a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementIt should also be noted that we contacted them regarding their concerns and offered to reduce the voluntary cancellation fee from 50% down to 25% of the remaining agreement balanceWe were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our membersHowever, they elected not to take advantage of the offer at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should they elect to take advantage of itOtherwise, they should be expected to honor their agreements as LA Fitness stands ready to provide the services for which they contracted
Our records indicate several attempts to cancel and due to no usage as well we have issued a refund in the amount of $back to the Checking account on fileThis is for months of dues from July to January Refunds take about 5-business days to be refundedNo further refunds will be issuedWe believe this issue to be resolvedThank you
We appreciate our member’s feedback and concerns regarding his personal training programLA Fitness strives to provide excellent customer service to our members and apologize for the experience he hadOur District Vice President (“DVP”) contacted member regarding his concerns and will address them
accordingly with club staffMember indicated that he enjoys working with Sergio, his current personal trainer, and will continue with the personal training program for time beingNevertheless, our DVP offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% should member elect to cancel his agreement earlyMember will contact our DVP should he require any further assistance
Management spoke to *** *** regarding the cancellation of his and *** *** monthly billed fitness membershipMember was misinformed regarding our cancellation policy
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWith that being said, due to being misinformed an immediate cancellation has been processed for both memberships and the balances have been waivedNo further billing will occurWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed a complaint with Revdex.com last year concerning a problem with my Training Membership contractWhile the complaint was satisfactorily handled, it has come to my attention that LA Fitness charged me another monthly amount on 8/9/16, which was not part of the disputeAt the time it was charged, I was already trying to work with LA Fitness and had just filed with Revdex.com, so I did not realize that another charge had been madeIn addition, the email resolving the matter said that I was still entitled to more sessions, but indicated that all training sessions would expire days after last billingIf the last billing is considered as 8/9/16, and I received this notification on 8/23/16, that means that they were allowing me only days for sessionsThat's just not possible.Please refund the $charged on 8/9/If the sessions remaining to me include from the payment on 8/9/16, please remove those twelve and allow me to use the remaining sessionsI will accept that if I do not use the remaining sessions within year of the receipt of notification they are available, the sessions will expire
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 6/12/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 7/10/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for anyreason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance as a customer service consideration for our memberShe elected to take advantage of the offer, paid the reduced cancellation fee on 12/11/and we cancelled the remaining term of her personal training agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness says nothing about how *** *** drew up a budget showing me how I could afford to pay one half my monthly take home pay for their service I've been reading about how these predatory lending policies caused the housing meltdown a few years back Companies knowingly making loans to people, knowing these people could never afford the payments I feel I've definitely been a victim of their con; Taking me out on a date, showing me how I could fit this into my budget, and later bringing me back to the office to make their con official They address none of this behavior in their reply LA Fitness only puts forth their standard reply about how it's all legal in their opinion.I do not wish to have any further contact with this company or it's people They have already taken me for $700+, and I will not pay them any more I feel they have taken unfair advantage of me after gaining my trust I do not accept this and ask for help to cancel this contract based on the unethical manor in which they induced me to sign it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 4/17/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for
the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every weeks, beginning 5/15/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and member acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with an initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member‘s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement and abandon her contractual obligations early without a feeHer agreement also includes a provision that allows her to terminate the agreement early, without of a fee, if she relocates more than miles from an LA Fitness facilityHowever, our records do not reflect that she provided evidence of such a relocationThus, she continued to be billed in accordance with the terms of her agreement
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 3/24/(the “Initial Term”)It
should be noted that of the sessions were included for free (“Additional Sessions”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/24/16, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid Agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
LA Fitness will honor the voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted *** *** regarding the access including in his monthly billed membership*** *** stated that he was advised that he would be able to transfer his membership access to another facility at no additional costManagement informed *** *** of the different levels of
access available and the rate for Signature club access differs from his current monthly dues
As a courtesy, we have agreed to waive the upgrade fee associated with Signature club access and only process the adjustment of *** ***’s monthly rate to that of a Signature club member*** *** is satisfied with the follow up and expressed his desire to continue as a memberWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accepted this that proposal but when I spoke to them I was told I would not receive a refund and it has been more than twenty days since I received an email stating thatThe last conversations I had with La Fitness I was told it was too late for me to receive a refund.Regards,*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the full refund, so this complaint fully resolved
Thank you very much for your consideration,
*** ***
Our District Vice President, *** ** has made several attempts to contact member to address his concerns but his calls have not been returnedHe claims that her personal trainer failed to show up for scheduled sessions. LA Fitness realizes that if this happens, it is a very frustrating
experience for the client.
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed)Thus, the fact that sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those sessions as well as providing the additional free sessions.
There is no grounds to now cancel the agreement without a feeWe urge member to return *** call at *** for further assistance
Management contacted *** *** regarding her concerns with the monthly dues membership established at our ***-*** *** location*** *** stated that she had visited LA Fitness in the past but claims to be unaware of signing up for a membershipManagement reviewed the billing terms of
the signed membership agreement on file for *** ***
As a courtesy, a cancellation was processed on 9/1/There will be no future monthly billings for *** *** membershipWe believe this sufficiently addresses the concerns brought forthThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/11/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 3/11/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreement Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
There is no provision in member's personal training agreement that allows her to gift, sell or transfer her personal training sessions to another memberHowever, LA Fitness will allow member's husband to use the remaining personal training sessionsWe are not contractually obligated to do so, but
this is being done as a customer service consideration for our member
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and safe environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the showers and sauna
are back up and running. As far as, the carpet replacement underneath the machines it will likely take place in a couple of weeksShould Mr. *** have any additional concerns we encourage him to contact usWe believe this matter to be resolvedThank you