Management contacted Mr*** regarding the cancellation of his monthly dues membershipMr*** stated he attempted to cancel via telephone and by blocking the payments to his *** card on fileThese are not acceptable forms of cancellation and as a result, no such cancellation was
processed. The history on Mr***’s account reflects that he was advised by telephone of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyNevertheless, as a courtesy, a cancellation was completed and we have also agreed to waive the balance of $on his accountMr***’s membership is cancelled in good standings with no owed balanceWe believe this matter to be resolvedThank you
LA Fitness has been in contact with member regarding his concernsHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement
However, LA Fitness offered to reduce the fee from 50% down to 25% of the remaining agreement balanceMember elected to take advantage of the reduced cancellation feeWe cancelled the remaining term of his agreement accordingly
Management contacted Mr*** regarding his concerns with the cancellation of his monthly dues membershipMr*** claims to have requested a cancellation previously with a member service representative and states a freeze was processed insteadLA Fitness provides members with the option to
cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMr*** stated that he attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on his agreement termsNevertheless, as a courtesy, a cancellation was processed on 8/18/and a refund back to his checking account on file in the amount of $was processedRefunds typically take 5-business days to completeMember was satisfied with this resolutionWe believe this matter to be resolvedThank you
Management spoke to member regarding her complaintManagement as a courtesy, offered to split both memberships in the amount of each and have separate billingsWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am happy with the outcome
Thank you for your help!
*** ***
Management spoke to *** *** and confirmed that his monthly billed membership has been cancelled and no further billing will occurThe balance in the amount of $has been waivedNo further balance is owedWe believe this matter to be resolvedThank you
Management spoke to *** *** on 6/3/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation was processed and no further billing has occurredThe balance in the amount of $has been waivedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Our records indicate we did not receive a cancellation request, the balance was waived as a courtesy. No refunds are owed We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution satisfactory Matter has been resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** ** on 3/2/regarding the cancellation of her monthly billed membershipWe apologize for any inconvenience, an immediate cancellation was processed and no further billing will occur based on the conversation she had with management on 1/20/Our records indicate we have
not received any prior cancellation request and no further refund is owedThe freeze fee for February in the amount of $has been waivedNo further balance is owedMember is satisfiedThank you
Management contacted *** *** regarding the concerns with the adjustments requested for her monthly billed family membership and her frustration with the lack of responsiveness by the staff at her local clubLA Fitness strives to provide excellent customer service to our members
We apologize
for the experience she had and regret that she came away feeling like she was not assisted in her attempts to process the adjustmentsA freeze was placed on the portion of the family membership for *** ***, *** *** and the Kids Klub accountAs a courtesy, we have issued a refund in the amount of $back to the checking account on file
Typically refunds take 5-business days to completeWe have also separated the membership for *** *** from *** ***’s family membership
We now believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/6/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/6/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his nderstanding of these billing terms by initialing the hree separate sections outlining the payment scheduleMember’s personal raining agreement includes a voluntary cancelation provision, which affords him he option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly utlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance in light of his circumstancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service for our memberHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness insists that it was I who behaved outside the clubs regulations and standards, yet the other party involved is not held accountable for her actions at allAs I mentioned to the Central Florida district manager *** over the phone, and to the staff at the Waterford Lakes location the night the situation took place, I was physically harassed firstThe woman in the Zumba class touched my shoulder with the intent to push me, as I was peacefully enjoying the class*** advised me that the proper steps for me to have taken after this woman put her hands on me, would have been to step outside the class and mention to management that she touched meAccording to ***, me not walking out of the class and complaining about her touching me was my mistake, and that I should have done so to avoid further issuesAs I explained to ***, if the policy for any member at any given point is to avoid member to member contact (which the lady didn't abide by), and reach out to management concerning any issue, then the woman who touched me first, should have NEVER touched me and should have gone to management to complain about whatever her issue was with meWhy am I being held responsible for what she did? or in this case, what she FAILED to do which is first and foremost, NOT touch me, but instead speak to management and tell them that I supposedly cut in front of her in classHow can the law be applied to me, but not to the other party? In other words, it was okay for the woman to touch me first, disturb my peace and on top of that racially attack me? As we were in the lobby of the club, the woman said to me "You are a *** Puerto Rican animal" further behaving in very aggressive and plaguing waysI am being addressed as the root of the problem because I didn't reach out to management after SHE touched ME per club regulations, yet PER CLUB REGULATIONS that woman should have NEVER put her hands on me in the FIRST PLACE, or threaten and disturb my peace in a place that is supposed to be safe. Regards,
*** ***
Management contacted Mr*** regarding the cancellation of his monthly dues membershipMr*** stated he attempted to cancel via telephone and by blocking the payments to his *** card on fileThese are not acceptable forms of cancellation and as a result, no such cancellation was
processed. The history on Mr***’s account reflects that he was advised by telephone of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyNevertheless, as a courtesy, a cancellation was completed and we have also agreed to waive the balance of $on his accountMr***’s membership is cancelled in good standings with no owed balanceWe believe this matter to be resolvedThank you
LA Fitness has been in contact with member regarding his concernsHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement
However, LA Fitness offered to reduce the fee from 50% down to 25% of the remaining agreement balanceMember elected to take advantage of the reduced cancellation feeWe cancelled the remaining term of his agreement accordingly
Management contacted Mr*** regarding his concerns with the cancellation of his monthly dues membershipMr*** claims to have requested a cancellation previously with a member service representative and states a freeze was processed insteadLA Fitness provides members with the option to
cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMr*** stated that he attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on his agreement termsNevertheless, as a courtesy, a cancellation was processed on 8/18/and a refund back to his checking account on file in the amount of $was processedRefunds typically take 5-business days to completeMember was satisfied with this resolutionWe believe this matter to be resolvedThank you
Management spoke to member regarding her complaintManagement as a courtesy, offered to split both memberships in the amount of each and have separate billingsWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am happy with the outcome
Thank you for your help!
*** ***
Management spoke to *** *** and confirmed that his monthly billed membership has been cancelled and no further billing will occurThe balance in the amount of $has been waivedNo further balance is owedWe believe this matter to be resolvedThank you
Management spoke to *** *** on 6/3/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation was processed and no further billing has occurredThe balance in the amount of $has been waivedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Our records indicate we did not receive a cancellation request, the balance was waived as a courtesy. No refunds are owed We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness made member's remaining sessions available for her use
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution satisfactory Matter has been resolved
Regards,
*** ***
LA Fitness cancelled member’s regular fitness membership and her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** ** on 3/2/regarding the cancellation of her monthly billed membershipWe apologize for any inconvenience, an immediate cancellation was processed and no further billing will occur based on the conversation she had with management on 1/20/Our records indicate we have
not received any prior cancellation request and no further refund is owedThe freeze fee for February in the amount of $has been waivedNo further balance is owedMember is satisfiedThank you
Management contacted *** *** regarding the concerns with the adjustments requested for her monthly billed family membership and her frustration with the lack of responsiveness by the staff at her local clubLA Fitness strives to provide excellent customer service to our members
We apologize
for the experience she had and regret that she came away feeling like she was not assisted in her attempts to process the adjustmentsA freeze was placed on the portion of the family membership for *** ***, *** *** and the Kids Klub accountAs a courtesy, we have issued a refund in the amount of $back to the checking account on file
Typically refunds take 5-business days to completeWe have also separated the membership for *** *** from *** ***’s family membership
We now believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/6/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month
of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/6/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his nderstanding of these billing terms by initialing the hree separate sections outlining the payment scheduleMember’s personal raining agreement includes a voluntary cancelation provision, which affords him he option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly utlined on page of his agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance in light of his circumstancePlease note that we were not contractually obligated to provide this remedy, but this was offered as a customer service for our memberHowever, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
We are in the process of hiring a new trainer and should have one in place by next week to accommodate member
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness insists that it was I who behaved outside the clubs regulations and standards, yet the other party involved is not held accountable for her actions at allAs I mentioned to the Central Florida district manager *** over the phone, and to the staff at the Waterford Lakes location the night the situation took place, I was physically harassed firstThe woman in the Zumba class touched my shoulder with the intent to push me, as I was peacefully enjoying the class*** advised me that the proper steps for me to have taken after this woman put her hands on me, would have been to step outside the class and mention to management that she touched meAccording to ***, me not walking out of the class and complaining about her touching me was my mistake, and that I should have done so to avoid further issuesAs I explained to ***, if the policy for any member at any given point is to avoid member to member contact (which the lady didn't abide by), and reach out to management concerning any issue, then the woman who touched me first, should have NEVER touched me and should have gone to management to complain about whatever her issue was with meWhy am I being held responsible for what she did? or in this case, what she FAILED to do which is first and foremost, NOT touch me, but instead speak to management and tell them that I supposedly cut in front of her in classHow can the law be applied to me, but not to the other party? In other words, it was okay for the woman to touch me first, disturb my peace and on top of that racially attack me? As we were in the lobby of the club, the woman said to me "You are a *** Puerto Rican animal" further behaving in very aggressive and plaguing waysI am being addressed as the root of the problem because I didn't reach out to management after SHE touched ME per club regulations, yet PER CLUB REGULATIONS that woman should have NEVER put her hands on me in the FIRST PLACE, or threaten and disturb my peace in a place that is supposed to be safe. Regards,
*** ***
LA Fitness cancelled member's original personal training program and he rejoined on a smaller program
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)