Management spoke to *** *** on 1/16/regarding the cancelation of his monthly billed membershipan immediate cancelation was processed and no further billing will occurThe balance in the amount of $was waived and no further balance is owedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint ID ***.Their response was that they returned $that were drafted within the month of October.My complaint is about the amount that was drafted within the month of AugustThey advertised their plan making me believe it was for a full year, which it was not, they were going to draft $monthlyInitially I agreed to pay almost $dllrs for this amazing planI worked out with their trainer daysThat was not worth $I am asking for a full refundThey have not called me back or answered my phone callsThis has been going on for over a month, please advise of further steps to take.
Regards,
*** ***
Management spoke to *** *** prior and it was agreed upon to issue a full refund and an immediate cancellationA refund in the amount of $has been processed back to the *** Member is satisfiedthank you
Management contacted Mr*** regarding the cancellation of his monthly dues membershipMr*** stated he attempted to cancel via telephone and by blocking the payments to his *** card on fileThese are not acceptable forms of cancellation and as a result, no such cancellation was
processed. The history on Mr***’s account reflects that he was advised by telephone of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyNevertheless, as a courtesy, a cancellation was completed and we have also agreed to waive the balance of $on his accountMr***’s membership is cancelled in good standings with no owed balanceWe believe this matter to be resolvedThank you
Revdex.com:
I'm very thankful to Revdex.com for trying to provide justice in my caseWhile I'm very disappointed with LA Fitness, it looks like there is nothing I can do for nowThey sure will face justice for their ways of doing business. Appreciate your help in thisI do not want to do anything further on thisPlease go ahead and close this caseHowever, kindly mention a message that my complaint was not resolved by the company
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** When I was talked into this Training in no way did I tell them I wanted minute sessionsthe deal was 2x week then x week or how ever I want to use the sessions times and days, being said that, I asked over and over for sessions on times and days that I can and need,, and they keep telling me there are no TRAINERS AVAILABLE!!!!!!
When they first start tricking you into signing the contract they make it look and sound like everything is gonna be what the client wants,, and its just lies lies since the beginning with my experience with trainer at Huntington park LocationAs soon and you sign up they are in controlAnd that is not right,, I am not gonna pay the half of the agreement will all the nonsense that happened to me with LA fitness
I will pay month to month for club membership,, but training contract should be removed
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAll issues mentioned have been addressedaccordinglyAny further concerns Mr*** can contact his home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do want to mention that the offer of additional $ refund is not a courtesy, but what was actually due back originallyA refund for prepayment of last month and a duplicate payment for AprilI will have to wait the 5-days to make sure that this credit actually comes through this time
***
*** *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accepted this that proposal but when I spoke to them I was told I would not receive a refund and it has been more than twenty days since I received an email stating thatThe last conversations I had with La Fitness I was told it was too late for me to receive a refund.Regards,*** ***
We appreciate our member’s feedback and concerns regarding his personal training programLA Fitness strives to provide excellent customer service to our members and apologize for the experience he hadOur District Vice President (“DVP”) contacted member regarding his concerns and will address them
accordingly with club staffMember indicated that he enjoys working with Sergio, his current personal trainer, and will continue with the personal training program for time beingNevertheless, our DVP offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% should member elect to cancel his agreement earlyMember will contact our DVP should he require any further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding the access including in his monthly billed membership*** *** stated that he was advised that he would be able to transfer his membership access to another facility at no additional costManagement informed *** *** of the different levels of
access available and the rate for Signature club access differs from his current monthly dues
As a courtesy, we have agreed to waive the upgrade fee associated with Signature club access and only process the adjustment of *** ***’s monthly rate to that of a Signature club member*** *** is satisfied with the follow up and expressed his desire to continue as a memberWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 6/12/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 7/10/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for anyreason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance as a customer service consideration for our memberShe elected to take advantage of the offer, paid the reduced cancellation fee on 12/11/and we cancelled the remaining term of her personal training agreement accordingly
Management contacted *** *** regarding the concerns with the adjustments requested for her monthly billed family membership and her frustration with the lack of responsiveness by the staff at her local clubLA Fitness strives to provide excellent customer service to our members
We apologize
for the experience she had and regret that she came away feeling like she was not assisted in her attempts to process the adjustmentsA freeze was placed on the portion of the family membership for *** ***, *** *** and the Kids Klub accountAs a courtesy, we have issued a refund in the amount of $back to the checking account on file
Typically refunds take 5-business days to completeWe have also separated the membership for *** *** from *** ***’s family membership
We now believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cancellation of his and *** *** monthly billed fitness membershipMember was misinformed regarding our cancellation policy
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWith that being said, due to being misinformed an immediate cancellation has been processed for both memberships and the balances have been waivedNo further billing will occurWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 3/24/(the “Initial Term”)It
should be noted that of the sessions were included for free (“Additional Sessions”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/24/16, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid Agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
LA Fitness will honor the voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Vice President, *** ** has made several attempts to contact member to address his concerns but his calls have not been returnedHe claims that her personal trainer failed to show up for scheduled sessions. LA Fitness realizes that if this happens, it is a very frustrating
experience for the client.
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed)Thus, the fact that sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those sessions as well as providing the additional free sessions.
There is no grounds to now cancel the agreement without a feeWe urge member to return *** call at *** for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate the timely reply on part of the Revdex.comI will take the reply via L.AFitness that they are no longer interested in my business and will be cancelling soon
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/11/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 3/11/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreement Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution satisfactory Matter has been resolved
Regards,
*** ***
Management spoke to *** *** on 1/16/regarding the cancelation of his monthly billed membershipan immediate cancelation was processed and no further billing will occurThe balance in the amount of $was waived and no further balance is owedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My complaint ID ***.Their response was that they returned $that were drafted within the month of October.My complaint is about the amount that was drafted within the month of AugustThey advertised their plan making me believe it was for a full year, which it was not, they were going to draft $monthlyInitially I agreed to pay almost $dllrs for this amazing planI worked out with their trainer daysThat was not worth $I am asking for a full refundThey have not called me back or answered my phone callsThis has been going on for over a month, please advise of further steps to take.
Regards,
*** ***
Management spoke to *** *** prior and it was agreed upon to issue a full refund and an immediate cancellationA refund in the amount of $has been processed back to the *** Member is satisfiedthank you
Management contacted Mr*** regarding the cancellation of his monthly dues membershipMr*** stated he attempted to cancel via telephone and by blocking the payments to his *** card on fileThese are not acceptable forms of cancellation and as a result, no such cancellation was
processed. The history on Mr***’s account reflects that he was advised by telephone of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyNevertheless, as a courtesy, a cancellation was completed and we have also agreed to waive the balance of $on his accountMr***’s membership is cancelled in good standings with no owed balanceWe believe this matter to be resolvedThank you
Revdex.com:
I'm very thankful to Revdex.com for trying to provide justice in my caseWhile I'm very disappointed with LA Fitness, it looks like there is nothing I can do for nowThey sure will face justice for their ways of doing business. Appreciate your help in thisI do not want to do anything further on thisPlease go ahead and close this caseHowever, kindly mention a message that my complaint was not resolved by the company
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** When I was talked into this Training in no way did I tell them I wanted minute sessionsthe deal was 2x week then x week or how ever I want to use the sessions times and days, being said that, I asked over and over for sessions on times and days that I can and need,, and they keep telling me there are no TRAINERS AVAILABLE!!!!!!
When they first start tricking you into signing the contract they make it look and sound like everything is gonna be what the client wants,, and its just lies lies since the beginning with my experience with trainer at Huntington park LocationAs soon and you sign up they are in controlAnd that is not right,, I am not gonna pay the half of the agreement will all the nonsense that happened to me with LA fitness
I will pay month to month for club membership,, but training contract should be removed
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAll issues mentioned have been addressedaccordinglyAny further concerns Mr*** can contact his home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI do want to mention that the offer of additional $ refund is not a courtesy, but what was actually due back originallyA refund for prepayment of last month and a duplicate payment for AprilI will have to wait the 5-days to make sure that this credit actually comes through this time
***
*** *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I accepted this that proposal but when I spoke to them I was told I would not receive a refund and it has been more than twenty days since I received an email stating thatThe last conversations I had with La Fitness I was told it was too late for me to receive a refund.Regards,*** ***
We appreciate our member’s feedback and concerns regarding his personal training programLA Fitness strives to provide excellent customer service to our members and apologize for the experience he hadOur District Vice President (“DVP”) contacted member regarding his concerns and will address them
accordingly with club staffMember indicated that he enjoys working with Sergio, his current personal trainer, and will continue with the personal training program for time beingNevertheless, our DVP offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% should member elect to cancel his agreement earlyMember will contact our DVP should he require any further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding the access including in his monthly billed membership*** *** stated that he was advised that he would be able to transfer his membership access to another facility at no additional costManagement informed *** *** of the different levels of
access available and the rate for Signature club access differs from his current monthly dues
As a courtesy, we have agreed to waive the upgrade fee associated with Signature club access and only process the adjustment of *** ***’s monthly rate to that of a Signature club member*** *** is satisfied with the follow up and expressed his desire to continue as a memberWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 6/12/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 7/10/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for anyreason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeNevertheless, LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance as a customer service consideration for our memberShe elected to take advantage of the offer, paid the reduced cancellation fee on 12/11/and we cancelled the remaining term of her personal training agreement accordingly
Management contacted *** *** regarding the concerns with the adjustments requested for her monthly billed family membership and her frustration with the lack of responsiveness by the staff at her local clubLA Fitness strives to provide excellent customer service to our members
We apologize
for the experience she had and regret that she came away feeling like she was not assisted in her attempts to process the adjustmentsA freeze was placed on the portion of the family membership for *** ***, *** *** and the Kids Klub accountAs a courtesy, we have issued a refund in the amount of $back to the checking account on file
Typically refunds take 5-business days to completeWe have also separated the membership for *** *** from *** ***’s family membership
We now believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cancellation of his and *** *** monthly billed fitness membershipMember was misinformed regarding our cancellation policy
LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on
Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWith that being said, due to being misinformed an immediate cancellation has been processed for both memberships and the balances have been waivedNo further billing will occurWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 3/24/(the “Initial Term”)It
should be noted that of the sessions were included for free (“Additional Sessions”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/24/16, for the remainder of the Initial Term
These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid Agreement, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
LA Fitness will honor the voluntary cancellation provision of the agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Vice President, *** ** has made several attempts to contact member to address his concerns but his calls have not been returnedHe claims that her personal trainer failed to show up for scheduled sessions. LA Fitness realizes that if this happens, it is a very frustrating
experience for the client.
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed)Thus, the fact that sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those sessions as well as providing the additional free sessions.
There is no grounds to now cancel the agreement without a feeWe urge member to return *** call at *** for further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate the timely reply on part of the Revdex.comI will take the reply via L.AFitness that they are no longer interested in my business and will be cancelling soon
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/11/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 3/11/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreement Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution satisfactory Matter has been resolved
Regards,
*** ***