Management contacted Mr [redacted] regarding his concerns with the membership access included in his current monthly dues membershipMr [redacted] stated that when he established his account, on 4/29/at the [redacted] location, he believed his membership access to include multiple locationsManagement reviewed his agreement terms and advised that access is listed as Single Club at the [redacted] Blvd locationAs a courtesy, we have upgraded Mr***’s membership to Multi Club access at no additional monthly charge and waived the update feesMr [redacted] expressed his appreciation for the follow up and we believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe company's regional manager has contacted me and refund the money I deeply appreciate your help, without you involving in this matter, I would not chance to talk to the regional managerThank you and you bring hope for people like meAlso your job is so meaningful and your efficient response has impressed meThank you again!! Regards, [redacted] ***
Management spoke to Mr [redacted] on 11/7/regarding his concerns with the cleaning staff and the cleaning of the hallway in the men’s locker roomWe apologized for any inconvenience or danger this may have caused and assured Mr [redacted] that a better cleaning schedule has been implemented Member is appreciate of the follow upThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Have complained about this once before and was promised it would be corrected and it's happening once againI have paid for the ability to reserve racquetball courts and cannot use the reservation system as advertised, and it has become obvious the courts are being reserved and BLOCKED OUT for "league" regardless of "league" being present each day or not, thereby blocking out my ability to reserve any court every weekday from as much as 1:PM to 9PMI am also on league and know when league is present or not! Simply DO NOT BLOCK OUT COURTS when you do not have league present! This makes my ability to reserve the courts for any acceptable time impossible! Example, this coming week, nearly every weekday I can not reserve a court after 5PM to 7PM, and most week days there is nothing available from 1:30PM to 8:30PM, giving no value for what I"m paying extra for in order to reserve.I still would like the ability to reserve the courts, and I am happy to pay for it if the gym agrees to fairly block out the courts only when neededBut I believe NOW as this is the second time of my complaint I am now due a refund for many months (at least year) of not being able to use the court privilegeEither that or allow me to have the court reserving privilege for free for life
Management spoke to [redacted] on 12/9/regarding the cancellation of his monthly billed membershipHe claims to have cancelled in August however, our records indicate we did not receive such a requestAn immediate cancellation was processed and no further billing has occurred LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyDue to no usage beyond August as a courtesy, a refund in the amount of $ has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membershipHe claims to have cancelled several times before however we received no such cancellationAs a courtesy and per his request an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been refunded back to the [redacted] card on fileRefunds take about 5-business days to be refundedThe balance in the amount of $has been waived, no further balance is owedMember is satisfiedThank you
Management spoke to [redacted] regarding her fitness membership and it was agreed upon to issue a refund for the difference of her previous fitness membership and the initiation fee paid for her current membershipA refund in the amount of $back to the [redacted] card on fileRefunds take about 5- business daysMember agreed and is satisfiedThank you
Management contacted Mr [redacted] in regarding to his concerns with both his and Mrs [redacted] ’s experiences at the Beavercreek/N Fairfield locationWe appreciate our members’ feedback regarding our facility and any equipment maintenance issuesLA Fitness strive to provide excellent customer service and we regret that Mr [redacted] came away from his experience at the Beavercreek/N Fairfield location feeling like the staff had not acted in a professional mannerAs a courtesy, a refund of $was processed back to the [redacted] card on fileMr [redacted] ’s family membership is cancelled with no further billingWe believe this matter to be resolvedThank you
LA Fitness appreciates member’s feedback and we haveaddressed his concerns with club staff accordinglyIn addition, if he was charged for any sessions that he cancelled ahead of time with sufficient notice, we would have no problem reviewing those with him and adding any sessions back on to his membership that he should not have been charged forWith respect to member’s claim that he showed up for his regular training session on 10/to find his trainer with another member, LA Fitness assisted member in scheduling him out for his first month of sessionsHowever, member wasn’t scheduled for a session on 10/Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessionsThus, there is no grounds to now to terminate the agreement early without a fee and the circumstances do not entitle member to a refundIf member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Ms[redacted] on 11/17/regarding the cancellation of her and [redacted] ’smonthly billed membershipDue to Ms [redacted] misunderstanding of thecancellation procedures in order to cancel the monthly memberships we havereached an agreement to cancel with no further billing which was processed on11/13/and a month refund in the amount of $has been refunded backto the AMEX card on fileMember declined time for usage and is satisfied withresolutionThank you
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke to [redacted] regarding his Paid in Full fitness membershipHe states he has relocated and provided proof of this relocationSince it is within the guidelines to cancel and receive a pro-rated refund his request has been honoredA refund in the amount of $has been refunded back to the Amex cardRefunds take about 5-business days to be refundedMr [redacted] is satisfied and we believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
LA Fitness contacted member regarding his concernsWe will allow member additional time to use the remaining personal training sessions and provided his wife with access to the sessions so that she may use them as well
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/30/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee Instead, member elected to take advantage of the voluntary cancelation provision, paid the Termination Fee on 7/28/and we cancelled the remaining term of her Agreement accordinglyMember is not entitled to a refund of the fee she voluntarily paid to terminate her Agreement early
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be unsatisfactory to me I will wait for the business to review this response and hopefully we can come to some kind of resolution to this complaint It appears I must have heard something that led me to believe I could cash this in at anytime or I wouldn't have submitted this complaint I sincerely do not remember the mentioning of days that apparently was in the contract to get a refund If LA Fitness is willing to split the cost in half with me I would be happy! I had to move back to my home in Bremerton and there is no LA Fitness in the Bremerton Area (Everett is a ferry ride and more than hours away from Bremerton)So I canceled my membership when I left Everett and guess that the money I paid for this service is forfeited due to my cancelling I asked about the refund and was told to call corporate, which I did to no avail I lost my job in Everett and disposable income in September of this YearI am now living on a pension and bills are really tightI was hoping to capture this refund so I could buy my Grandchildren Xmas Presents but it appears this will not be the case this yearI believe that the contract must have had the day clause in it just because of LA Fitness's stand on this matter which is a lesson for meI was hoping they could make an exception in this case based on my input and have some compassion for their customers if I could recapture a $I would be happy and withdraw my complaintThese are good people and professional it just saddens me on this whole issue and apparently misunderstanding...Regards,Disappointed in Bremerton! [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 11/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, beginning 12/12/15, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/2/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee of $99.00, processing fee of $and $for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, for sessions every month, beginning 3/2/16, for the remainder of the Initial TermMember returned on 2/5/because she wanted to lower her initial first month payment (which included with enrollment and processing fees) to fit within her budget but she still wanted to train times per month at the $per month rateMember’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason Thus, in order to accomplish what member had requested, her original agreement was cancelled and she signed up on a new agreementThe new agreement was also for a minimum initial term of months, beginning 2/5/Member paid a total of $up front, which included the enrollment fee of $99.00, processing fee of $and $for the first month of personal training sessionsThe same day, member upgraded that new agreement from $for sessions per month to $for sessions per month with the monthly rate of $beginning 3/5/(copies of both agreements and the upgrade authorization are included with this response) However, member did not request cancel the new agreement within the 3-day right afforded to herThus, under the clear and explicit terms of the new agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to Mr [redacted] regarding an incident that occurred in which he claims items were stolen from his gym bagIn accordance with his agreement that was signed on 7/19/2017, LA fitness states that, "Members should not bring valuables, including money, onto the club premises, lockers or parking areasEach Member understands and agrees that LA Fitness is not liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its contents, or any property left in a locker." Although we are not liable, as a courtesy, an agreed amount of $is being issued to Mr [redacted] as a checkAdditionally, we agreed to cancel Mr***’s membership and refund $back to the [redacted] on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/29/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment scheduleHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted Mr [redacted] regarding his concerns with the membership access included in his current monthly dues membershipMr [redacted] stated that when he established his account, on 4/29/at the [redacted] location, he believed his membership access to include multiple locationsManagement reviewed his agreement terms and advised that access is listed as Single Club at the [redacted] Blvd locationAs a courtesy, we have upgraded Mr***’s membership to Multi Club access at no additional monthly charge and waived the update feesMr [redacted] expressed his appreciation for the follow up and we believe this matter to be resolvedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe company's regional manager has contacted me and refund the money I deeply appreciate your help, without you involving in this matter, I would not chance to talk to the regional managerThank you and you bring hope for people like meAlso your job is so meaningful and your efficient response has impressed meThank you again!! Regards, [redacted] ***
Management spoke to Mr [redacted] on 11/7/regarding his concerns with the cleaning staff and the cleaning of the hallway in the men’s locker roomWe apologized for any inconvenience or danger this may have caused and assured Mr [redacted] that a better cleaning schedule has been implemented Member is appreciate of the follow upThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Have complained about this once before and was promised it would be corrected and it's happening once againI have paid for the ability to reserve racquetball courts and cannot use the reservation system as advertised, and it has become obvious the courts are being reserved and BLOCKED OUT for "league" regardless of "league" being present each day or not, thereby blocking out my ability to reserve any court every weekday from as much as 1:PM to 9PMI am also on league and know when league is present or not! Simply DO NOT BLOCK OUT COURTS when you do not have league present! This makes my ability to reserve the courts for any acceptable time impossible! Example, this coming week, nearly every weekday I can not reserve a court after 5PM to 7PM, and most week days there is nothing available from 1:30PM to 8:30PM, giving no value for what I"m paying extra for in order to reserve.I still would like the ability to reserve the courts, and I am happy to pay for it if the gym agrees to fairly block out the courts only when neededBut I believe NOW as this is the second time of my complaint I am now due a refund for many months (at least year) of not being able to use the court privilegeEither that or allow me to have the court reserving privilege for free for life
Management spoke to [redacted] on 12/9/regarding the cancellation of his monthly billed membershipHe claims to have cancelled in August however, our records indicate we did not receive such a requestAn immediate cancellation was processed and no further billing has occurred LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyDue to no usage beyond August as a courtesy, a refund in the amount of $ has been refunded back to the [redacted] cardRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membershipHe claims to have cancelled several times before however we received no such cancellationAs a courtesy and per his request an immediate cancellation has been processed and no further billing will occurA refund in the amount of $has been refunded back to the [redacted] card on fileRefunds take about 5-business days to be refundedThe balance in the amount of $has been waived, no further balance is owedMember is satisfiedThank you
Management spoke to [redacted] regarding her fitness membership and it was agreed upon to issue a refund for the difference of her previous fitness membership and the initiation fee paid for her current membershipA refund in the amount of $back to the [redacted] card on fileRefunds take about 5- business daysMember agreed and is satisfiedThank you
Management contacted Mr [redacted] in regarding to his concerns with both his and Mrs [redacted] ’s experiences at the Beavercreek/N Fairfield locationWe appreciate our members’ feedback regarding our facility and any equipment maintenance issuesLA Fitness strive to provide excellent customer service and we regret that Mr [redacted] came away from his experience at the Beavercreek/N Fairfield location feeling like the staff had not acted in a professional mannerAs a courtesy, a refund of $was processed back to the [redacted] card on fileMr [redacted] ’s family membership is cancelled with no further billingWe believe this matter to be resolvedThank you
LA Fitness appreciates member’s feedback and we haveaddressed his concerns with club staff accordinglyIn addition, if he was charged for any sessions that he cancelled ahead of time with sufficient notice, we would have no problem reviewing those with him and adding any sessions back on to his membership that he should not have been charged forWith respect to member’s claim that he showed up for his regular training session on 10/to find his trainer with another member, LA Fitness assisted member in scheduling him out for his first month of sessionsHowever, member wasn’t scheduled for a session on 10/Member doesn’t need to “re-sign” with his trainer every month however, member understands that it is his responsibility to schedule all future sessionsThus, there is no grounds to now to terminate the agreement early without a fee and the circumstances do not entitle member to a refundIf member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness is willing to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Ms[redacted] on 11/17/regarding the cancellation of her and [redacted] ’smonthly billed membershipDue to Ms [redacted] misunderstanding of thecancellation procedures in order to cancel the monthly memberships we havereached an agreement to cancel with no further billing which was processed on11/13/and a month refund in the amount of $has been refunded backto the AMEX card on fileMember declined time for usage and is satisfied withresolutionThank you
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke to [redacted] regarding his Paid in Full fitness membershipHe states he has relocated and provided proof of this relocationSince it is within the guidelines to cancel and receive a pro-rated refund his request has been honoredA refund in the amount of $has been refunded back to the Amex cardRefunds take about 5-business days to be refundedMr [redacted] is satisfied and we believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]
LA Fitness contacted member regarding his concernsWe will allow member additional time to use the remaining personal training sessions and provided his wife with access to the sessions so that she may use them as well
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/30/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee Instead, member elected to take advantage of the voluntary cancelation provision, paid the Termination Fee on 7/28/and we cancelled the remaining term of her Agreement accordinglyMember is not entitled to a refund of the fee she voluntarily paid to terminate her Agreement early
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be unsatisfactory to me I will wait for the business to review this response and hopefully we can come to some kind of resolution to this complaint It appears I must have heard something that led me to believe I could cash this in at anytime or I wouldn't have submitted this complaint I sincerely do not remember the mentioning of days that apparently was in the contract to get a refund If LA Fitness is willing to split the cost in half with me I would be happy! I had to move back to my home in Bremerton and there is no LA Fitness in the Bremerton Area (Everett is a ferry ride and more than hours away from Bremerton)So I canceled my membership when I left Everett and guess that the money I paid for this service is forfeited due to my cancelling I asked about the refund and was told to call corporate, which I did to no avail I lost my job in Everett and disposable income in September of this YearI am now living on a pension and bills are really tightI was hoping to capture this refund so I could buy my Grandchildren Xmas Presents but it appears this will not be the case this yearI believe that the contract must have had the day clause in it just because of LA Fitness's stand on this matter which is a lesson for meI was hoping they could make an exception in this case based on my input and have some compassion for their customers if I could recapture a $I would be happy and withdraw my complaintThese are good people and professional it just saddens me on this whole issue and apparently misunderstanding...Regards,Disappointed in Bremerton! [redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 11/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, beginning 12/12/15, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/2/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee of $99.00, processing fee of $and $for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, for sessions every month, beginning 3/2/16, for the remainder of the Initial TermMember returned on 2/5/because she wanted to lower her initial first month payment (which included with enrollment and processing fees) to fit within her budget but she still wanted to train times per month at the $per month rateMember’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason Thus, in order to accomplish what member had requested, her original agreement was cancelled and she signed up on a new agreementThe new agreement was also for a minimum initial term of months, beginning 2/5/Member paid a total of $up front, which included the enrollment fee of $99.00, processing fee of $and $for the first month of personal training sessionsThe same day, member upgraded that new agreement from $for sessions per month to $for sessions per month with the monthly rate of $beginning 3/5/(copies of both agreements and the upgrade authorization are included with this response) However, member did not request cancel the new agreement within the 3-day right afforded to herThus, under the clear and explicit terms of the new agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to Mr [redacted] regarding an incident that occurred in which he claims items were stolen from his gym bagIn accordance with his agreement that was signed on 7/19/2017, LA fitness states that, "Members should not bring valuables, including money, onto the club premises, lockers or parking areasEach Member understands and agrees that LA Fitness is not liable to Member or guests for any personal property that is lost, damaged or stolen while on or around the club premises, including but not limited to, any vehicle or its contents, or any property left in a locker." Although we are not liable, as a courtesy, an agreed amount of $is being issued to Mr [redacted] as a checkAdditionally, we agreed to cancel Mr***’s membership and refund $back to the [redacted] on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/29/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment scheduleHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted