Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/3/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training services He further agreed to make more payments, in the amount of $each, every month, beginning 7/3/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund However, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes on his personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness processed a refund in the amount of $on 3/19/We are in the process of refunding an additional $(refund applied to the same account used for payment)Please allow 3-business days for the refund to post to the account
Management spoke with Mr [redacted] regarding his concernsAs a customer consideration, Management processed an month refund $from May through December as well as an enhancement fee of $(total refund $244.92)Refunds typically could take up to 5-business to complete and will go back to the [redacted] Card on fileMr***'s membership is cancelled with no further billingsWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsHer remaining sessions have been made available for her to and we have scheduled her out for those remaining sessions
Management has made several attempts to contact [redacted] regarding his concernsHowever, we have not received a return callWe encourage MrPark to contact Management so we can adequately respond to his concernsManagement provided [redacted] with his landline number and personal cellphone number Thank you
Member purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 1/16/(the “Initial Term”)Member paid a total of $up front, which included a $enrollment fee, $processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 2/16/16, for the remainder of the Initial Term These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, she is not entitled to any free sessions, a credit for the enrollment and/or processing fees or to terminate the agreement and abandon her contractual obligations early without a Termination FeeNevertheless, our District Vice President, [redacted] *., was in contact with member regarding her concerns and we provided her with sessions at no additional charge to compensate her for the enrollment and processing feesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member However, member is not entitled to any additional compensation on top of the consideration already made
Our previous response still stands [redacted] phone number has been removedWe apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
Management spoke to [redacted] on 1/28/regarding his experience at his home clubWe apologize for the experience he had and per his request we have issued a refund in the amount of $back to the [redacted] cardon fileRefunds take about 5-business days to be refundedNo further billings will occurThank you
Member purchased personal training services with a Master trainer pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 3/5/(the “Initial Term”)She paid a total of $1,up front which included the enrollment fee, processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] on several occasions regarding her refund for her monthly billed membershipWe processed a cancellation on 1/19/assured her a refund in the amount of $has been resent via check to the address on file on 3/24/We apologize for the delay and confusion in regards to her receiving her refundWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsWe offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly
Although LA Fitness believes that we can deliver the services for which member contracted, we have agreed to cancel the remaining term of his personal training agreement with no further billing or obligation and we are processing refunds for July and August's dues (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to member's account
Revdex.com: Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicatedThe cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be payingThat being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolutionIt's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membershipLA Fitness' executive staff should be ashamed Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was called a single time from someone named [redacted] at [redacted] He called yesterday and upon listening to his voicemail I called back immediatelyRoberts phone went to voicemail and I left a message in return None the less, I simply would like to know how LA Fitness obtained my credit card numberThat doesn't require a telephone call, but an emailYesterday I also got into touch with the [redacted] Department of Agriculture and Consumer ServicesPerhaps they can figure out how my federally protected payment information was found Please consider this my written notice of membership cancellation and stop charging the credit card number that was never given to you Thank you for your excellent customer serviceRegards, [redacted] ***
Management has made several attempts to contact [redacted] regarding the incident with reserving courtsWe have yet to receive a return callWe encourage [redacted] to return our call in order to discuss his concerns furtherAs a courtesy for the inconvenience of the incident at the club regarding reserving courts we are prepared to offer a month extension on his paid in full yearly membershipThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My primary use of their services was during my lunch break while at workTraveling miles each way to an alternative location is not acceptableEven if it were, the only location within miles of the closed [redacted] ***location is a Signature Club which would require an additional monthly fee to useThe nearest non-signature location is over miles away which violates the terms of the agreementI still desire refund for all fees paid after 12/24/(when the 2nd Avelocation closed) and release from the agreement Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] , first of all who is mrs [redacted] ? and second ive been a member of la fitness since they opened...thats roughly years plus..ive been working out with my friends like I always have...I didnt do anything thats against la fitness rules thats on my contract, this more about my complaints as far as how dirty the facility is and how clean it s been since they first opened, on many nights the staff leave before closing time and on many occasions they asked me whop doesnt even work their to make sure every one leaves the facility...ive done nothing wrong in the time ive been a member their..this is just back lash because im friendly with many members there and of all the things that ive witnessed while im their, the gym is dirty , the staff breaks alot of rules and ive been the target of allegations that have been un proven, furthermore I didnt appreciate being told by the police on that night to leave beacuase the gentleman that accused me of breaking the membership rules never told me to leave..he accussed me of exchanging money for training my friend that never took place, he called the polce and nver said anything about leaving, the embarassment that I was exposed on top of the allegations were not needed, my right were violated and my character blemished...I was a happy member of the gym despite all the rule s violations by staff..no alarm was ever used for the last years the facility has run....staff stay late after hours and they are the ones breaking the rules...no one up until that nite ever told me or informed me that I was doing some thing wrong..working out with my friend is not illegal or sagainst company policy...I promted the gym to many people that werent membersi helped new staff with questions and concerns...I went out of my way to be a good member..the la fitness facility isnt being taken care of like the others in the area..because they think that us waukegan resident dont deserve it...this is more about all the illegal activity ive witnessed their then about me training people for money which ive never done...la fitness corprate has called me diffrent times and took back alot of statements they made on why my membership was revoked...they dont have any facts about me, or names of people that I suppoesedly trained for money, then they said that my membership was revoked more beacause of my attitude toward the gentleman that accused me...they claimed they watched me for many months yet took asction that one night..no warning of any kind at all..just doesnt make sense...the gym simply operates poorly now then when it first opened..employees are not nice and at closing time turn the lights off on people to get them to leave..thats pretty rude..but they accuse me of allegations..I want my membership reinstated thats all I ask..they need to reflect on how and who work their and not herass inocent member who have been there for a long time..ive spoken to corprate about all the things ive witnessed while I was a membe, but nothing has been done..the gym is very dirty and sometimes they dont even have a janitor onsite..they also have added new member on to my account with out my okay which is also wrong and illegal...but again they revoked my membership for working out with my friends..my only resoultion is to get my membership back and speak to higher up corprate authority to make the gyum a better place for all members and get the resources needed like the other la fitness locations...the gym as it runs now has many issues that la fitness needs to correct..not herass good paying members like myself..this complaint is far from resolved...I will seek legal help if I have to and will not stop to this problem is resaolved and im willing to listen and resolved this in a postive manner...they can t just simply cancel my membership after years of loyalty just because they think they can[redacted] ....P.S THE GYMS REP[UTATION IN THE AREA IS VERY BAD
The payment of $from 11/15/representing of the remaining sessions returned declinedLA Fitness will refund $for the remaining sessions (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our District Vice President spoke to [redacted] regarding her concerns and we agreed to downgrade her personal training membership agreement from $per month for Master Training to $per month for Certified Training [redacted] initially acknowledged that this would resolve her concern and agreed to meet with the Personal Training Director at the club to finalize the amended agreement termsHowever, she has since changed her mind and requested that we terminate the remaining agreement term early without a feeWe are not contractually obligated to downgrade [redacted] ’s agreement, but we offered this option as a customer service consideration However, she is not entitled to unilaterally terminate her personal training agreement and abandon her contractual obligations early without a fee [redacted] should be expected to honor her agreement as LA Fitness remains willing to downgrade her personal training agreement and stands ready to provide the services for whichshe contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/3/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training services He further agreed to make more payments, in the amount of $each, every month, beginning 7/3/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund However, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes on his personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness processed a refund in the amount of $on 3/19/We are in the process of refunding an additional $(refund applied to the same account used for payment)Please allow 3-business days for the refund to post to the account
Management spoke with Mr [redacted] regarding his concernsAs a customer consideration, Management processed an month refund $from May through December as well as an enhancement fee of $(total refund $244.92)Refunds typically could take up to 5-business to complete and will go back to the [redacted] Card on fileMr***'s membership is cancelled with no further billingsWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsHer remaining sessions have been made available for her to and we have scheduled her out for those remaining sessions
Management has made several attempts to contact [redacted] regarding his concernsHowever, we have not received a return callWe encourage MrPark to contact Management so we can adequately respond to his concernsManagement provided [redacted] with his landline number and personal cellphone number Thank you
Member purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 1/16/(the “Initial Term”)Member paid a total of $up front, which included a $enrollment fee, $processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 2/16/16, for the remainder of the Initial Term These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, she is not entitled to any free sessions, a credit for the enrollment and/or processing fees or to terminate the agreement and abandon her contractual obligations early without a Termination FeeNevertheless, our District Vice President, [redacted] *., was in contact with member regarding her concerns and we provided her with sessions at no additional charge to compensate her for the enrollment and processing feesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member However, member is not entitled to any additional compensation on top of the consideration already made
Our previous response still stands [redacted] phone number has been removedWe apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
LA Fitness has been in contact with member regarding her concerns and we downgraded her personal training program back to $per month
Management spoke to [redacted] on 1/28/regarding his experience at his home clubWe apologize for the experience he had and per his request we have issued a refund in the amount of $back to the [redacted] cardon fileRefunds take about 5-business days to be refundedNo further billings will occurThank you
Member purchased personal training services with a Master trainer pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 3/5/(the “Initial Term”)She paid a total of $1,up front which included the enrollment fee, processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to [redacted] on several occasions regarding her refund for her monthly billed membershipWe processed a cancellation on 1/19/assured her a refund in the amount of $has been resent via check to the address on file on 3/24/We apologize for the delay and confusion in regards to her receiving her refundWe believe this matter to be resolvedThank you
LA Fitness contacted member regarding her concernsWe offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly
Although LA Fitness believes that we can deliver the services for which member contracted, we have agreed to cancel the remaining term of his personal training agreement with no further billing or obligation and we are processing refunds for July and August's dues (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to member's account
Revdex.com: Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicatedThe cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be payingThat being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolutionIt's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membershipLA Fitness' executive staff should be ashamed Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was called a single time from someone named [redacted] at [redacted] He called yesterday and upon listening to his voicemail I called back immediatelyRoberts phone went to voicemail and I left a message in return None the less, I simply would like to know how LA Fitness obtained my credit card numberThat doesn't require a telephone call, but an emailYesterday I also got into touch with the [redacted] Department of Agriculture and Consumer ServicesPerhaps they can figure out how my federally protected payment information was found Please consider this my written notice of membership cancellation and stop charging the credit card number that was never given to you Thank you for your excellent customer serviceRegards, [redacted] ***
Management has made several attempts to contact [redacted] regarding the incident with reserving courtsWe have yet to receive a return callWe encourage [redacted] to return our call in order to discuss his concerns furtherAs a courtesy for the inconvenience of the incident at the club regarding reserving courts we are prepared to offer a month extension on his paid in full yearly membershipThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My primary use of their services was during my lunch break while at workTraveling miles each way to an alternative location is not acceptableEven if it were, the only location within miles of the closed [redacted] ***location is a Signature Club which would require an additional monthly fee to useThe nearest non-signature location is over miles away which violates the terms of the agreementI still desire refund for all fees paid after 12/24/(when the 2nd Avelocation closed) and release from the agreement Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] , first of all who is mrs [redacted] ? and second ive been a member of la fitness since they opened...thats roughly years plus..ive been working out with my friends like I always have...I didnt do anything thats against la fitness rules thats on my contract, this more about my complaints as far as how dirty the facility is and how clean it s been since they first opened, on many nights the staff leave before closing time and on many occasions they asked me whop doesnt even work their to make sure every one leaves the facility...ive done nothing wrong in the time ive been a member their..this is just back lash because im friendly with many members there and of all the things that ive witnessed while im their, the gym is dirty , the staff breaks alot of rules and ive been the target of allegations that have been un proven, furthermore I didnt appreciate being told by the police on that night to leave beacuase the gentleman that accused me of breaking the membership rules never told me to leave..he accussed me of exchanging money for training my friend that never took place, he called the polce and nver said anything about leaving, the embarassment that I was exposed on top of the allegations were not needed, my right were violated and my character blemished...I was a happy member of the gym despite all the rule s violations by staff..no alarm was ever used for the last years the facility has run....staff stay late after hours and they are the ones breaking the rules...no one up until that nite ever told me or informed me that I was doing some thing wrong..working out with my friend is not illegal or sagainst company policy...I promted the gym to many people that werent membersi helped new staff with questions and concerns...I went out of my way to be a good member..the la fitness facility isnt being taken care of like the others in the area..because they think that us waukegan resident dont deserve it...this is more about all the illegal activity ive witnessed their then about me training people for money which ive never done...la fitness corprate has called me diffrent times and took back alot of statements they made on why my membership was revoked...they dont have any facts about me, or names of people that I suppoesedly trained for money, then they said that my membership was revoked more beacause of my attitude toward the gentleman that accused me...they claimed they watched me for many months yet took asction that one night..no warning of any kind at all..just doesnt make sense...the gym simply operates poorly now then when it first opened..employees are not nice and at closing time turn the lights off on people to get them to leave..thats pretty rude..but they accuse me of allegations..I want my membership reinstated thats all I ask..they need to reflect on how and who work their and not herass inocent member who have been there for a long time..ive spoken to corprate about all the things ive witnessed while I was a membe, but nothing has been done..the gym is very dirty and sometimes they dont even have a janitor onsite..they also have added new member on to my account with out my okay which is also wrong and illegal...but again they revoked my membership for working out with my friends..my only resoultion is to get my membership back and speak to higher up corprate authority to make the gyum a better place for all members and get the resources needed like the other la fitness locations...the gym as it runs now has many issues that la fitness needs to correct..not herass good paying members like myself..this complaint is far from resolved...I will seek legal help if I have to and will not stop to this problem is resaolved and im willing to listen and resolved this in a postive manner...they can t just simply cancel my membership after years of loyalty just because they think they can[redacted] ....P.S THE GYMS REP[UTATION IN THE AREA IS VERY BAD
The payment of $from 11/15/representing of the remaining sessions returned declinedLA Fitness will refund $for the remaining sessions (refund will be applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Our District Vice President spoke to [redacted] regarding her concerns and we agreed to downgrade her personal training membership agreement from $per month for Master Training to $per month for Certified Training [redacted] initially acknowledged that this would resolve her concern and agreed to meet with the Personal Training Director at the club to finalize the amended agreement termsHowever, she has since changed her mind and requested that we terminate the remaining agreement term early without a feeWe are not contractually obligated to downgrade [redacted] ’s agreement, but we offered this option as a customer service consideration However, she is not entitled to unilaterally terminate her personal training agreement and abandon her contractual obligations early without a fee [redacted] should be expected to honor her agreement as LA Fitness remains willing to downgrade her personal training agreement and stands ready to provide the services for whichshe contracted