Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/29/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment scheduleHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/3/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training services He further agreed to make more payments, in the amount of $each, every month, beginning 7/3/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund However, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes on his personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our previous response still stands [redacted] phone number has been removedWe apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $on 3/19/We are in the process of refunding an additional $(refund applied to the same account used for payment)Please allow 3-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 1/16/(the “Initial Term”)Member paid a total of $up front, which included a $enrollment fee, $processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 2/16/16, for the remainder of the Initial Term These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, she is not entitled to any free sessions, a credit for the enrollment and/or processing fees or to terminate the agreement and abandon her contractual obligations early without a Termination FeeNevertheless, our District Vice President, [redacted] *., was in contact with member regarding her concerns and we provided her with sessions at no additional charge to compensate her for the enrollment and processing feesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member However, member is not entitled to any additional compensation on top of the consideration already made
LA Fitness contacted member regarding her concernsHer remaining sessions have been made available for her to and we have scheduled her out for those remaining sessions
Management has made several attempts to contact [redacted] regarding his concernsHowever, we have not received a return callWe encourage MrPark to contact Management so we can adequately respond to his concernsManagement provided [redacted] with his landline number and personal cellphone number Thank you
Management spoke to [redacted] on 1/28/regarding his experience at his home clubWe apologize for the experience he had and per his request we have issued a refund in the amount of $back to the [redacted] cardon fileRefunds take about 5-business days to be refundedNo further billings will occurThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was called a single time from someone named [redacted] at [redacted] He called yesterday and upon listening to his voicemail I called back immediatelyRoberts phone went to voicemail and I left a message in return None the less, I simply would like to know how LA Fitness obtained my credit card numberThat doesn't require a telephone call, but an emailYesterday I also got into touch with the [redacted] Department of Agriculture and Consumer ServicesPerhaps they can figure out how my federally protected payment information was found Please consider this my written notice of membership cancellation and stop charging the credit card number that was never given to you Thank you for your excellent customer serviceRegards, [redacted] ***
Management spoke to [redacted] on several occasions regarding her refund for her monthly billed membershipWe processed a cancellation on 1/19/assured her a refund in the amount of $has been resent via check to the address on file on 3/24/We apologize for the delay and confusion in regards to her receiving her refundWe believe this matter to be resolvedThank you
Member purchased personal training services with a Master trainer pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 3/5/(the “Initial Term”)She paid a total of $1,up front which included the enrollment fee, processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My primary use of their services was during my lunch break while at workTraveling miles each way to an alternative location is not acceptableEven if it were, the only location within miles of the closed [redacted] ***location is a Signature Club which would require an additional monthly fee to useThe nearest non-signature location is over miles away which violates the terms of the agreementI still desire refund for all fees paid after 12/24/(when the 2nd Avelocation closed) and release from the agreement Regards, [redacted]
Management has made several attempts to contact [redacted] regarding the incident with reserving courtsWe have yet to receive a return callWe encourage [redacted] to return our call in order to discuss his concerns furtherAs a courtesy for the inconvenience of the incident at the club regarding reserving courts we are prepared to offer a month extension on his paid in full yearly membershipThank you
LA Fitness contacted member regarding her concernsWe offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly
Revdex.com: Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicatedThe cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be payingThat being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolutionIt's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membershipLA Fitness' executive staff should be ashamed Regards, [redacted] ***
Although LA Fitness believes that we can deliver the services for which member contracted, we have agreed to cancel the remaining term of his personal training agreement with no further billing or obligation and we are processing refunds for July and August's dues (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to member's account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response demonstrates the thoroughness of this business' apathy on unsafe practices Despite their claims, this business has not once attempted to contact us Regards, [redacted] ***
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe assured him all issues will be addressed with staff and member was satisfied with the follow upWe believe this issue to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of his and [redacted] ' monthly billed membershipsOur records indicate we did not receive any notice of cancellation prior to the monthly billingsHowever as a courtesy, both memberships have been cancelled with no further billing and the balance in the amount of $for each membership has been waivedNo further balances are owedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 5/29/(the “Initial Term”)She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 6/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment scheduleHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 6/3/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training services He further agreed to make more payments, in the amount of $each, every month, beginning 7/3/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund However, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee However, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement Additionally, City Sports Club will not pursue him for the outstanding balance he currently owes on his personal training agreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our previous response still stands [redacted] phone number has been removedWe apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
LA Fitness processed a refund in the amount of $on 3/19/We are in the process of refunding an additional $(refund applied to the same account used for payment)Please allow 3-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months, beginning 1/16/(the “Initial Term”)Member paid a total of $up front, which included a $enrollment fee, $processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 2/16/16, for the remainder of the Initial Term These terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)This provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancelation provision This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, she is not entitled to any free sessions, a credit for the enrollment and/or processing fees or to terminate the agreement and abandon her contractual obligations early without a Termination FeeNevertheless, our District Vice President, [redacted] *., was in contact with member regarding her concerns and we provided her with sessions at no additional charge to compensate her for the enrollment and processing feesPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member However, member is not entitled to any additional compensation on top of the consideration already made
LA Fitness contacted member regarding her concernsHer remaining sessions have been made available for her to and we have scheduled her out for those remaining sessions
LA Fitness has been in contact with member regarding her concerns and we downgraded her personal training program back to $per month
Management has made several attempts to contact [redacted] regarding his concernsHowever, we have not received a return callWe encourage MrPark to contact Management so we can adequately respond to his concernsManagement provided [redacted] with his landline number and personal cellphone number Thank you
Management spoke to [redacted] on 1/28/regarding his experience at his home clubWe apologize for the experience he had and per his request we have issued a refund in the amount of $back to the [redacted] cardon fileRefunds take about 5-business days to be refundedNo further billings will occurThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was called a single time from someone named [redacted] at [redacted] He called yesterday and upon listening to his voicemail I called back immediatelyRoberts phone went to voicemail and I left a message in return None the less, I simply would like to know how LA Fitness obtained my credit card numberThat doesn't require a telephone call, but an emailYesterday I also got into touch with the [redacted] Department of Agriculture and Consumer ServicesPerhaps they can figure out how my federally protected payment information was found Please consider this my written notice of membership cancellation and stop charging the credit card number that was never given to you Thank you for your excellent customer serviceRegards, [redacted] ***
Management spoke to [redacted] on several occasions regarding her refund for her monthly billed membershipWe processed a cancellation on 1/19/assured her a refund in the amount of $has been resent via check to the address on file on 3/24/We apologize for the delay and confusion in regards to her receiving her refundWe believe this matter to be resolvedThank you
Member purchased personal training services with a Master trainer pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 3/5/(the “Initial Term”)She paid a total of $1,up front which included the enrollment fee, processing fee and the first four weeks of sessionsShe further agreed to make more payments, in the amount of $900.00, through EFT (Electronic Funds Transfer) every four weeks, beginning 4/2/14, for the remainder of the initial termThese terms are clearly outlined on page of her agreement and she acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund However, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My primary use of their services was during my lunch break while at workTraveling miles each way to an alternative location is not acceptableEven if it were, the only location within miles of the closed [redacted] ***location is a Signature Club which would require an additional monthly fee to useThe nearest non-signature location is over miles away which violates the terms of the agreementI still desire refund for all fees paid after 12/24/(when the 2nd Avelocation closed) and release from the agreement Regards, [redacted]
Management has made several attempts to contact [redacted] regarding the incident with reserving courtsWe have yet to receive a return callWe encourage [redacted] to return our call in order to discuss his concerns furtherAs a courtesy for the inconvenience of the incident at the club regarding reserving courts we are prepared to offer a month extension on his paid in full yearly membershipThank you
LA Fitness contacted member regarding her concernsWe offered a reduced cancellation fee, member paid the fee today and we cancelled the remaining term of her personal training agreement accordingly
Revdex.com: Although I received an email confirmation of cancellation I did not receive any contact from management as the response indicatedThe cancellation also indicated a balance due for membership fees that occurred after I rescinded my enrollment which I will not be payingThat being said the membership has been cancelled and I thank the Revdex.com for their assistance with bringing this issue to a resolutionIt's appalling that I had to resort to this type of mediation to do something as simple as cancelling a membershipLA Fitness' executive staff should be ashamed Regards, [redacted] ***
Although LA Fitness believes that we can deliver the services for which member contracted, we have agreed to cancel the remaining term of his personal training agreement with no further billing or obligation and we are processing refunds for July and August's dues (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to member's account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This response demonstrates the thoroughness of this business' apathy on unsafe practices Despite their claims, this business has not once attempted to contact us Regards, [redacted] ***
our previous response still stands Management spoke to [redacted] regarding the incident that occurred at the [redacted] locationWe assured him all issues will be addressed with staff and member was satisfied with the follow upWe believe this issue to be resolvedThank you
Management spoke to [redacted] regarding the cancellation of his and [redacted] ' monthly billed membershipsOur records indicate we did not receive any notice of cancellation prior to the monthly billingsHowever as a courtesy, both memberships have been cancelled with no further billing and the balance in the amount of $for each membership has been waivedNo further balances are owedWe believe this matter to be resolvedThank you