Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me The business has performed this action andI consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had emailed Revdex.com San Diego at 4:EST today to share and report this unethical and rude call from LA Fitness Manager *** here is the full reply and email,Hi Revdex.com San Diego,I have just received a call during
work hours from LA Fitness Area Manager "***"from number *** To begin with he was trying to be funny and I think he
was sarcastic, however, I asked him what took you so long - it took you
months - He said "you are a busy man, its hard to get hold of me"it
was unprofessional of him. I think, LA fitness
should setup a call, calling me at work hours and from unknown numbers
is unprofessionalAnyhow, I asked him what do you have to offer, He
said he has nothing to offer me - And he was rudeI asked him - then
why would you call me if you have nothing to offer - He said - you had a
complain with Revdex.com - so I am calling you to find out more, I replied -
well if you read my complaint - it clearly stated - what I wantNext
thing he said - I cannot do anything for youBye.I
think, LA fitness was not serious to resolve this issue to begin with,
delaying tactics and misleading Revdex.com from the beginningIf an Area
Manager can be that Rude - imagine the staff they have at LA fitness.Please I ask you to help me out and get me the refund. I had to email you, since there no way on the portal to share this update.Thanks,*** ***Complain # ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member unhappy because her Paid in full membership expired on 1-28-2014. We allow members up to one year to renew from the expiration date onfileIf membership is passed one year from expiration member will need a new membership at current rate. Member requests that honor her
*** contract which per year. Management contacted member and informed her that she's been expired two plus yearsMember was also given new memberships options. Member did not wish to pursue any new membership optionsShould member wish to discuss further, we encourage member to call us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good Morning,
The email from LA Fitness is by far First off, can LA Fitness business please let me know the only one person did I request to work with That's totally by far, when I've worked with different trainers there and enjoy everyone one and don't remember any one of their names to make such a requestBefore LA Fitness made that comment, they should have said a name, but they didn't and try to make a generic statement because it's not true by not mentioning a nameThey should have also checked the books that I've worked with different trainers, so that will make their statement that I just requested to work with one, when I've worked with
Also, my reason for awaiting to hear back from the Director then, name *** was not to train, but because since he was the directorI was trying to discuss and give him my information in regards to my severe medical conditions, treatments, under Doctors care per heavily medication, that would not allow me to train anymore since March 2015, due to my health and medical situation I did not want to discuss my personal information with anyone within and submit my paperwork to him I'm currently still under Doctor care and medication that will not allow me to train since March I've attached radiology treatment and Doctors note that even required me not to goto work, let alone train My health and medical condition supersedes the information that's being spoken by LA Fitness and I do believe in their contract it states this about medical situations and being under Doctor care
Also again, I was told by *** that sits at the front desk and LA Fitness billing department that I would no longer be charged for training I spoke to them more then once in front of a witness, that's willing to testify of this cruelty The same day I was told that I would not be charged, is the same day LA Fitness took from my account that was NOT authorized at all My health is very important to me and my family and my conditions doesn't allow me to train at all I've attached some medical information Once LA Fitness has read, please refund me my money because this is a medical issue Thanks for understanding my heath comes first.., Thanks in advance
Regards,*** ***
Our records reflect that *** *** purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 6/28/(the “Initial Term”)At the time of the sale, he paid a total of $which included the enrollment fee,
processing fee and the first four weeks of sessionsHe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 7/26/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,
Well they did not offer me anything in their response to my claim
I am being very reasonable and only asking for my money back for personal training and nothing morePersonal training that I did not and could not use because of my health condition
When I came in I was with my mother, we only stopped by to find out about the price list, we did advice the staff that we would come tomorrow to sign contracts since we were in a rush and would not have time to review anything
They insisted, and said that it will be very quick and they will walk me through it quickly, which they have, but they left out all the important information while walking me through the contract
This is the second time I have seen this contract first time when I was signing it, when they were explaining it to me because I was in a rush and could not read it, they missed out all the important details and for the second time now, since you have attached it to the email
I have been requesting to see this contract since I was never send a copy of it, and I have asked for it numerous of times
If I would have the chance to read this I would have never signed it, and if I would have received a copy of it as I was promised I would have cancelled it within the 3-days
Back to the contract, it states under section PARTIES:
"You are entitled to a copy of this Agreement at the time you sign it" - I was never provided with a copy of this contract they said they would email it to me, and they never have
under Buyers right to cancel - it says I have business days to cancel, since I have not reviewed the contract and never had the copy of it I was not aware of all the terms if I was I would never sign it and would have cancelled it, since there is so many restrictions
Contract also states a in few other places about my right to the copy of this contract and etc., I can definitely refer you further to the section of the contract if required, I am trying to keep this email short
under Additional Cancellation Rights it states:
"May also cancel this Agreementunder if client can no longer physically use the facilities because of a significant physical or mental disability verified by an appropriate certified physician
I advised LA that I got into a car accident and that my doctor said I can not work out or exercise because of my serious back injury, the business has still refused to refund me, even though it is in this contract
I do have proof of accident, doctor notes, MRI, x-rays and etc., if required
I did not have the time to advice LA of that when this had happened, but I did advice them as soon as I had the chance to do so
The reason I did not advice them right away of my accident and my inability to book/exercise my training, is because I had within two month, three wedding that I was maid of honour at, my own wedding - which makes it four wedding, and a week after my own wedding my family member has passed away, I simply did not have the time to advice them right awayI was busy and I was going through grief
Life happens, I was not aware that I am supposed to advice LA fitness as soon as my life circumstances happen
I advised them as soon as I could that my doctor said I cannot exercise and asked for a refund and they refused to refund me
Now that I actually got a chance to finally see the contract, it does state that I am entitled to refund in my circumstance
So I would kindly ask again for a refund regarding my personal trainingSince I did not cause them an inconvenience, I did not book or miss any sessions, they did not wait for me to attend, so I did not cause them any inconveniences, I simply did not exercise my training, because of my health condition
If you have any further questions please let me know
I will be waiting for your response/offer to my request
Thank you
Regards,
*** ***
Management contacted cardholder regarding her complaintManagement as courtesy has agreed to cancel both membership and honoring a full refund in the amount of $
The refunds can take up to 5-days to process and will go back to the Visa card on fileWe believe this matter to be resolved
Thank you
Management spoke to member and explained our guest pass processWe honored a two week guest pass and will refund one month of dues $as a courtesy. Refunds could take up to 7-days to process and will go back to the checking account on file. We believe this matter to be
resolved. Thank you
Good morning, I have tried to reach out to *** district manager from LA Fitness with no replyI have called him multiple times for the past two weeks. Best Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When *** and I met *** *** on 12/we discussed the problems with the personal training program*** asked me to email him before my billing date (1/20/2017), to let him know how my training sessions had been going once they have started this yearHe said he would personally find a personal trainer for me at amThe first training session would be with me, him, and a reliable trainerOn 12/30, I received confirmation from LA Fitness that my personal training sessions would be cancelled per my requestI would have days from my last bill (1/20) to use up personal training sessions*** and *** were to meet me on January *** did not show and *** did not have time that dayI did see him on 1/for a session which had another gym member*** said he would contact me after the session but never didI emailed *** on 1/to let him know *** had not contacted meI received an email on Sunday, 1/, saying I had two training sessions the following dayWhen I logged into my account I discovered I had been scheduled for two sessions a day for the next two weeks (starting Monday 1/through Friday 1/20) without a conversationOn Monday, 1/9, *** contacted me via text message at 5:AM to tell me he had to cancel the AM session*** then left me a voicemail that night saying he could no longer make that time and all future sessions were cancelledI contacted *** on how to proceedOn Tuesday, *** contacted me and said he would contact *** *** *** contacted me on 1/12, to tell me I had to schedule my sessions with *** *** (inconsistent and not there at AM) or schedule through the front deskThat day I also contacted *** and he communicated that this is not what he directed *** *** to do and would follow upI also contacted *** that day to ask him to follow through per ***'s instructionsI asked the front desk on 1/ 15, about a am trainer they could not do it.LA Fitness has not met the terms of the agreementI have repeatedly reached out to try to set up appointments with trainers to use my personal training sessionsI would like to be refunded for unused sessions since it has been apparent there is no one who is available to honor the terms of the contractI proactively tried to set up and use these sessions and only two sessions since January has been usedI should not be penalized due to staffing issues by your personal training staff
Regards,
*** And *** *** And ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not an acceptable resolution My membership was cancelled and I must stop being billed for services I'm not receiving
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not get the contract until long after I paid the money based on the salesperson description of being able to cancel at anytime When I was approached some time after payment to sign my contract, I did not receive an actual copy nor did I receive an emailed version. *** did offer me other options but they were not satisfactory to my needs Sure I can upgrade for even more money to a different trainer, are you kidding me???? $ is already too much for the ridiculous service they provide His next option for me, travel to a completely different gym which is not at all by my home or place of employment. I will not pay and as far as I'm concerned the contract is cancelled There was apparently a day window in which I could've cancelled and tried to cancel but because the employees of LA Fitness did nothing but pass me around to several people all of whom could not help me, their argument then becomes I missed the day window I will not do business with this company and if I need to get a lawyer to get out of the contract than so be it! This place is a joke and so are its employees They don't give a damn about customers once they take their money.Thank your for your assistance in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have made several to contact *** *** in regards to the incident that occurred on 11/17/at our *** locationWe have not received a return call We assure *** *** that the incident has been addressed with all employees involved and thisbehavior is not
toleratedWe encourage *** *** to return our call to discuss any further concerns he has or contact his Home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI still consider that the contract was completely misrepresented and the company should not be permitted to keep issuing these contracts to unsuspecting customersI'm sure you will be seeing many more complaints from other customers in regards to their personal training contracts. Thank you for looking into this matter
Sincerely,
*** ***
We apologize for member’s experience with ***That is not the experience we want any of our members to have and we can add back any sessions she was not satisfied withIt should also be noted that our Personal Training Director had previously been in contact with member regarding her concerns but she refused any assistance to resolve her concerns and is intent on not fulfilling her contractual obligationThere is no grounds to now terminate the agreement early without a feeAs outlined in our initial response, LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me The business has performed this action andI consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had emailed Revdex.com San Diego at 4:EST today to share and report this unethical and rude call from LA Fitness Manager *** here is the full reply and email,Hi Revdex.com San Diego,I have just received a call during
work hours from LA Fitness Area Manager "***"from number *** To begin with he was trying to be funny and I think he
was sarcastic, however, I asked him what took you so long - it took you
months - He said "you are a busy man, its hard to get hold of me"it
was unprofessional of him. I think, LA fitness
should setup a call, calling me at work hours and from unknown numbers
is unprofessionalAnyhow, I asked him what do you have to offer, He
said he has nothing to offer me - And he was rudeI asked him - then
why would you call me if you have nothing to offer - He said - you had a
complain with Revdex.com - so I am calling you to find out more, I replied -
well if you read my complaint - it clearly stated - what I wantNext
thing he said - I cannot do anything for youBye.I
think, LA fitness was not serious to resolve this issue to begin with,
delaying tactics and misleading Revdex.com from the beginningIf an Area
Manager can be that Rude - imagine the staff they have at LA fitness.Please I ask you to help me out and get me the refund. I had to email you, since there no way on the portal to share this update.Thanks,*** ***Complain # ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member unhappy because her Paid in full membership expired on 1-28-2014. We allow members up to one year to renew from the expiration date onfileIf membership is passed one year from expiration member will need a new membership at current rate. Member requests that honor her
*** contract which per year. Management contacted member and informed her that she's been expired two plus yearsMember was also given new memberships options. Member did not wish to pursue any new membership optionsShould member wish to discuss further, we encourage member to call us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Good Morning,
The email from LA Fitness is by far First off, can LA Fitness business please let me know the only one person did I request to work with That's totally by far, when I've worked with different trainers there and enjoy everyone one and don't remember any one of their names to make such a requestBefore LA Fitness made that comment, they should have said a name, but they didn't and try to make a generic statement because it's not true by not mentioning a nameThey should have also checked the books that I've worked with different trainers, so that will make their statement that I just requested to work with one, when I've worked with
Also, my reason for awaiting to hear back from the Director then, name *** was not to train, but because since he was the directorI was trying to discuss and give him my information in regards to my severe medical conditions, treatments, under Doctors care per heavily medication, that would not allow me to train anymore since March 2015, due to my health and medical situation I did not want to discuss my personal information with anyone within and submit my paperwork to him I'm currently still under Doctor care and medication that will not allow me to train since March I've attached radiology treatment and Doctors note that even required me not to goto work, let alone train My health and medical condition supersedes the information that's being spoken by LA Fitness and I do believe in their contract it states this about medical situations and being under Doctor care
Also again, I was told by *** that sits at the front desk and LA Fitness billing department that I would no longer be charged for training I spoke to them more then once in front of a witness, that's willing to testify of this cruelty The same day I was told that I would not be charged, is the same day LA Fitness took from my account that was NOT authorized at all My health is very important to me and my family and my conditions doesn't allow me to train at all I've attached some medical information Once LA Fitness has read, please refund me my money because this is a medical issue Thanks for understanding my heath comes first.., Thanks in advance
Regards,*** ***
Our records reflect that *** *** purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 6/28/(the “Initial Term”)At the time of the sale, he paid a total of $which included the enrollment fee,
processing fee and the first four weeks of sessionsHe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 7/26/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,
Well they did not offer me anything in their response to my claim
I am being very reasonable and only asking for my money back for personal training and nothing morePersonal training that I did not and could not use because of my health condition
When I came in I was with my mother, we only stopped by to find out about the price list, we did advice the staff that we would come tomorrow to sign contracts since we were in a rush and would not have time to review anything
They insisted, and said that it will be very quick and they will walk me through it quickly, which they have, but they left out all the important information while walking me through the contract
This is the second time I have seen this contract first time when I was signing it, when they were explaining it to me because I was in a rush and could not read it, they missed out all the important details and for the second time now, since you have attached it to the email
I have been requesting to see this contract since I was never send a copy of it, and I have asked for it numerous of times
If I would have the chance to read this I would have never signed it, and if I would have received a copy of it as I was promised I would have cancelled it within the 3-days
Back to the contract, it states under section PARTIES:
"You are entitled to a copy of this Agreement at the time you sign it" - I was never provided with a copy of this contract they said they would email it to me, and they never have
under Buyers right to cancel - it says I have business days to cancel, since I have not reviewed the contract and never had the copy of it I was not aware of all the terms if I was I would never sign it and would have cancelled it, since there is so many restrictions
Contract also states a in few other places about my right to the copy of this contract and etc., I can definitely refer you further to the section of the contract if required, I am trying to keep this email short
under Additional Cancellation Rights it states:
"May also cancel this Agreementunder if client can no longer physically use the facilities because of a significant physical or mental disability verified by an appropriate certified physician
I advised LA that I got into a car accident and that my doctor said I can not work out or exercise because of my serious back injury, the business has still refused to refund me, even though it is in this contract
I do have proof of accident, doctor notes, MRI, x-rays and etc., if required
I did not have the time to advice LA of that when this had happened, but I did advice them as soon as I had the chance to do so
The reason I did not advice them right away of my accident and my inability to book/exercise my training, is because I had within two month, three wedding that I was maid of honour at, my own wedding - which makes it four wedding, and a week after my own wedding my family member has passed away, I simply did not have the time to advice them right awayI was busy and I was going through grief
Life happens, I was not aware that I am supposed to advice LA fitness as soon as my life circumstances happen
I advised them as soon as I could that my doctor said I cannot exercise and asked for a refund and they refused to refund me
Now that I actually got a chance to finally see the contract, it does state that I am entitled to refund in my circumstance
So I would kindly ask again for a refund regarding my personal trainingSince I did not cause them an inconvenience, I did not book or miss any sessions, they did not wait for me to attend, so I did not cause them any inconveniences, I simply did not exercise my training, because of my health condition
If you have any further questions please let me know
I will be waiting for your response/offer to my request
Thank you
Regards,
*** ***
Management contacted cardholder regarding her complaintManagement as courtesy has agreed to cancel both membership and honoring a full refund in the amount of $
The refunds can take up to 5-days to process and will go back to the Visa card on fileWe believe this matter to be resolved
Thank you
Management spoke to member and explained our guest pass processWe honored a two week guest pass and will refund one month of dues $as a courtesy. Refunds could take up to 7-days to process and will go back to the checking account on file. We believe this matter to be
resolved. Thank you
Good morning, I have tried to reach out to *** district manager from LA Fitness with no replyI have called him multiple times for the past two weeks. Best Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When *** and I met *** *** on 12/we discussed the problems with the personal training program*** asked me to email him before my billing date (1/20/2017), to let him know how my training sessions had been going once they have started this yearHe said he would personally find a personal trainer for me at amThe first training session would be with me, him, and a reliable trainerOn 12/30, I received confirmation from LA Fitness that my personal training sessions would be cancelled per my requestI would have days from my last bill (1/20) to use up personal training sessions*** and *** were to meet me on January *** did not show and *** did not have time that dayI did see him on 1/for a session which had another gym member*** said he would contact me after the session but never didI emailed *** on 1/to let him know *** had not contacted meI received an email on Sunday, 1/, saying I had two training sessions the following dayWhen I logged into my account I discovered I had been scheduled for two sessions a day for the next two weeks (starting Monday 1/through Friday 1/20) without a conversationOn Monday, 1/9, *** contacted me via text message at 5:AM to tell me he had to cancel the AM session*** then left me a voicemail that night saying he could no longer make that time and all future sessions were cancelledI contacted *** on how to proceedOn Tuesday, *** contacted me and said he would contact *** *** *** contacted me on 1/12, to tell me I had to schedule my sessions with *** *** (inconsistent and not there at AM) or schedule through the front deskThat day I also contacted *** and he communicated that this is not what he directed *** *** to do and would follow upI also contacted *** that day to ask him to follow through per ***'s instructionsI asked the front desk on 1/ 15, about a am trainer they could not do it.LA Fitness has not met the terms of the agreementI have repeatedly reached out to try to set up appointments with trainers to use my personal training sessionsI would like to be refunded for unused sessions since it has been apparent there is no one who is available to honor the terms of the contractI proactively tried to set up and use these sessions and only two sessions since January has been usedI should not be penalized due to staffing issues by your personal training staff
Regards,
*** And *** *** And ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not an acceptable resolution My membership was cancelled and I must stop being billed for services I'm not receiving
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not get the contract until long after I paid the money based on the salesperson description of being able to cancel at anytime When I was approached some time after payment to sign my contract, I did not receive an actual copy nor did I receive an emailed version. *** did offer me other options but they were not satisfactory to my needs Sure I can upgrade for even more money to a different trainer, are you kidding me???? $ is already too much for the ridiculous service they provide His next option for me, travel to a completely different gym which is not at all by my home or place of employment. I will not pay and as far as I'm concerned the contract is cancelled There was apparently a day window in which I could've cancelled and tried to cancel but because the employees of LA Fitness did nothing but pass me around to several people all of whom could not help me, their argument then becomes I missed the day window I will not do business with this company and if I need to get a lawyer to get out of the contract than so be it! This place is a joke and so are its employees They don't give a damn about customers once they take their money.Thank your for your assistance in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have made several to contact *** *** in regards to the incident that occurred on 11/17/at our *** locationWe have not received a return call We assure *** *** that the incident has been addressed with all employees involved and thisbehavior is not
toleratedWe encourage *** *** to return our call to discuss any further concerns he has or contact his Home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI still consider that the contract was completely misrepresented and the company should not be permitted to keep issuing these contracts to unsuspecting customersI'm sure you will be seeing many more complaints from other customers in regards to their personal training contracts. Thank you for looking into this matter
Sincerely,
*** ***
We apologize for member’s experience with ***That is not the experience we want any of our members to have and we can add back any sessions she was not satisfied withIt should also be noted that our Personal Training Director had previously been in contact with member regarding her concerns but she refused any assistance to resolve her concerns and is intent on not fulfilling her contractual obligationThere is no grounds to now terminate the agreement early without a feeAs outlined in our initial response, LA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to address her concerns and provide the services for which she contracted