Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/15/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training services
She further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 1/15/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the remaining payments owed in her AgreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Member unhappy because her Paid in full membership expired on 1-28-2014. We allow members up to one year to renew from the expiration date onfileIf membership is passed one year from expiration member will need a new membership at current rate. Member requests that honor her
*** contract which per year. Management contacted member and informed her that she's been expired two plus yearsMember was also given new memberships options. Member did not wish to pursue any new membership optionsShould member wish to discuss further, we encourage member to call us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me The business has performed this action andI consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,
Well they did not offer me anything in their response to my claim
I am being very reasonable and only asking for my money back for personal training and nothing morePersonal training that I did not and could not use because of my health condition
When I came in I was with my mother, we only stopped by to find out about the price list, we did advice the staff that we would come tomorrow to sign contracts since we were in a rush and would not have time to review anything
They insisted, and said that it will be very quick and they will walk me through it quickly, which they have, but they left out all the important information while walking me through the contract
This is the second time I have seen this contract first time when I was signing it, when they were explaining it to me because I was in a rush and could not read it, they missed out all the important details and for the second time now, since you have attached it to the email
I have been requesting to see this contract since I was never send a copy of it, and I have asked for it numerous of times
If I would have the chance to read this I would have never signed it, and if I would have received a copy of it as I was promised I would have cancelled it within the 3-days
Back to the contract, it states under section PARTIES:
"You are entitled to a copy of this Agreement at the time you sign it" - I was never provided with a copy of this contract they said they would email it to me, and they never have
under Buyers right to cancel - it says I have business days to cancel, since I have not reviewed the contract and never had the copy of it I was not aware of all the terms if I was I would never sign it and would have cancelled it, since there is so many restrictions
Contract also states a in few other places about my right to the copy of this contract and etc., I can definitely refer you further to the section of the contract if required, I am trying to keep this email short
under Additional Cancellation Rights it states:
"May also cancel this Agreementunder if client can no longer physically use the facilities because of a significant physical or mental disability verified by an appropriate certified physician
I advised LA that I got into a car accident and that my doctor said I can not work out or exercise because of my serious back injury, the business has still refused to refund me, even though it is in this contract
I do have proof of accident, doctor notes, MRI, x-rays and etc., if required
I did not have the time to advice LA of that when this had happened, but I did advice them as soon as I had the chance to do so
The reason I did not advice them right away of my accident and my inability to book/exercise my training, is because I had within two month, three wedding that I was maid of honour at, my own wedding - which makes it four wedding, and a week after my own wedding my family member has passed away, I simply did not have the time to advice them right awayI was busy and I was going through grief
Life happens, I was not aware that I am supposed to advice LA fitness as soon as my life circumstances happen
I advised them as soon as I could that my doctor said I cannot exercise and asked for a refund and they refused to refund me
Now that I actually got a chance to finally see the contract, it does state that I am entitled to refund in my circumstance
So I would kindly ask again for a refund regarding my personal trainingSince I did not cause them an inconvenience, I did not book or miss any sessions, they did not wait for me to attend, so I did not cause them any inconveniences, I simply did not exercise my training, because of my health condition
If you have any further questions please let me know
I will be waiting for your response/offer to my request
Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal
training services pursuant to a written and fully executed agreement (“Agreement”)
The Agreement was for a minimum initial term of months, beginning 9/23/
(the “Initial Term”)Member paid a total of $up front, which included
the processing fee and payment
for the first month of personal training
sessionsMember further agreed to make more payments, in the amount of $
each, every month, beginning 10/23/15, for the remainder of the Initial TermThese
terms are clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their agreement at the
time of enrollmentIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and
read a copy of his Agreement with the initial term of monthsThis Checklist
was reviewed with him at the time of the sale, as acknowledged by his signature
and initials on the New Client Checklist (copies of the Agreement and New
Client Checklist are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he was not entitled
to terminate the agreement and abandon his contractual obligations early
without a feeMember’s personal training agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor the voluntary cancellation provision
in his Agreement should he elect to take advantage of itOtherwise, he should
be expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
Management spoke to member regarding his complaint. Member cancelled his membership and management as a courtesy refunded $back to the *** card on file
Refunds typically take up to 5-business days to complete. We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was only one personal trainer available, *** there was absolutely no replacement for himThere were two other trainers on staff at the time, one was in college for physical therapy and had no daytime availability the other an older gentleman was fully booked After my first two sessions *** went on vacation to California, I was not provided with an alternate trainer, as there was ABSOLUTELY none available I then tried reaching the PT manager
She did not answer my calls or respond to my text messages I have the text messages sent to *** requesting some type of workout while he was goneNone was provided I continued to try and reach the head PT I sent her text messages requesting an alternate none was provided Furthermore, *** had stated that he was hired by the Fire Department and he was leaving the gym
Therefore LaFitness did not meet their end of the contract because I was not provided with an alternate trainer or any acceptable options In addition, their trainers ABSOLUTELY had no idea what bariatric surgery is or how to handle a client that went through this surgeryFurthermore, the PT manager has since been fired which goes to show you her managerial capabilities
As for the contract, I signed a tablet and no the conditions where not clearly stated I already paid over $for ABSOLUTELY NOTHING I am not paying an additional dime I have already stated through a return receipt letter, email, and the Revdex.com that I am not continuing this contractI am the customer and I am saying that the La Fitness PTs are not fully trained and unreliable
That LaFitness failed to meet their end of the contract. Regards,*** ***
Management contacted Mr*** regarding his concerns with the closure of the Rockville locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our
member’s patience during this unforeseen closureManagement advised that resolution offers would be discussed after the club reopens and will be handled on an individual basis, based on the usage of other locations during the club closureMr*** understood and was satisfied with the follow up he receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate member’s feedback and LA Fitness apologizes for his experienceThis is not the type of experience we want any of our members to have and it should be noted that the personal trainer he was working with is no longer with the companyWe have other personal trainers on staff ready to
provide member with the services for which he contractedHowever, member seems intent on not continuing with the service or fulfilling his contractual obligationIf he no longer wishes to continue with the service, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Good morning, I have tried to reach out to *** district manager from LA Fitness with no replyI have called him multiple times for the past two weeks. Best Regards,*** ***
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if member becomes disabled, provided that the disability is confirmed by a physicianLA Fitness received reasonable evidence of such a disability on 3/24/and we cancelled the
remaining term of her personal training agreement accordingly
However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/25/was already in progress as of the time of the cancellationA refund was processed for that payment on 4/7/(refund applied to the same account used for payment)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had emailed Revdex.com San Diego at 4:EST today to share and report this unethical and rude call from LA Fitness Manager *** here is the full reply and email,Hi Revdex.com San Diego,I have just received a call during
work hours from LA Fitness Area Manager "***"from number *** To begin with he was trying to be funny and I think he
was sarcastic, however, I asked him what took you so long - it took you
months - He said "you are a busy man, its hard to get hold of me"it
was unprofessional of him. I think, LA fitness
should setup a call, calling me at work hours and from unknown numbers
is unprofessionalAnyhow, I asked him what do you have to offer, He
said he has nothing to offer me - And he was rudeI asked him - then
why would you call me if you have nothing to offer - He said - you had a
complain with Revdex.com - so I am calling you to find out more, I replied -
well if you read my complaint - it clearly stated - what I wantNext
thing he said - I cannot do anything for youBye.I
think, LA fitness was not serious to resolve this issue to begin with,
delaying tactics and misleading Revdex.com from the beginningIf an Area
Manager can be that Rude - imagine the staff they have at LA fitness.Please I ask you to help me out and get me the refund. I had to email you, since there no way on the portal to share this update.Thanks,*** ***Complain # ***
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/15/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training services
She further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 1/15/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the remaining payments owed in her AgreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Management has made several attempts to contact *** *** We encourage her to return our call in order to discuss her concerns furtherThank you
Member unhappy because her Paid in full membership expired on 1-28-2014. We allow members up to one year to renew from the expiration date onfileIf membership is passed one year from expiration member will need a new membership at current rate. Member requests that honor her
*** contract which per year. Management contacted member and informed her that she's been expired two plus yearsMember was also given new memberships options. Member did not wish to pursue any new membership optionsShould member wish to discuss further, we encourage member to call us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me The business has performed this action andI consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello,
Well they did not offer me anything in their response to my claim
I am being very reasonable and only asking for my money back for personal training and nothing morePersonal training that I did not and could not use because of my health condition
When I came in I was with my mother, we only stopped by to find out about the price list, we did advice the staff that we would come tomorrow to sign contracts since we were in a rush and would not have time to review anything
They insisted, and said that it will be very quick and they will walk me through it quickly, which they have, but they left out all the important information while walking me through the contract
This is the second time I have seen this contract first time when I was signing it, when they were explaining it to me because I was in a rush and could not read it, they missed out all the important details and for the second time now, since you have attached it to the email
I have been requesting to see this contract since I was never send a copy of it, and I have asked for it numerous of times
If I would have the chance to read this I would have never signed it, and if I would have received a copy of it as I was promised I would have cancelled it within the 3-days
Back to the contract, it states under section PARTIES:
"You are entitled to a copy of this Agreement at the time you sign it" - I was never provided with a copy of this contract they said they would email it to me, and they never have
under Buyers right to cancel - it says I have business days to cancel, since I have not reviewed the contract and never had the copy of it I was not aware of all the terms if I was I would never sign it and would have cancelled it, since there is so many restrictions
Contract also states a in few other places about my right to the copy of this contract and etc., I can definitely refer you further to the section of the contract if required, I am trying to keep this email short
under Additional Cancellation Rights it states:
"May also cancel this Agreementunder if client can no longer physically use the facilities because of a significant physical or mental disability verified by an appropriate certified physician
I advised LA that I got into a car accident and that my doctor said I can not work out or exercise because of my serious back injury, the business has still refused to refund me, even though it is in this contract
I do have proof of accident, doctor notes, MRI, x-rays and etc., if required
I did not have the time to advice LA of that when this had happened, but I did advice them as soon as I had the chance to do so
The reason I did not advice them right away of my accident and my inability to book/exercise my training, is because I had within two month, three wedding that I was maid of honour at, my own wedding - which makes it four wedding, and a week after my own wedding my family member has passed away, I simply did not have the time to advice them right awayI was busy and I was going through grief
Life happens, I was not aware that I am supposed to advice LA fitness as soon as my life circumstances happen
I advised them as soon as I could that my doctor said I cannot exercise and asked for a refund and they refused to refund me
Now that I actually got a chance to finally see the contract, it does state that I am entitled to refund in my circumstance
So I would kindly ask again for a refund regarding my personal trainingSince I did not cause them an inconvenience, I did not book or miss any sessions, they did not wait for me to attend, so I did not cause them any inconveniences, I simply did not exercise my training, because of my health condition
If you have any further questions please let me know
I will be waiting for your response/offer to my request
Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management agreed to split memberships as a customer considerationWe believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal
training services pursuant to a written and fully executed agreement (“Agreement”)
The Agreement was for a minimum initial term of months, beginning 9/23/
(the “Initial Term”)Member paid a total of $up front, which included
the processing fee and payment
for the first month of personal training
sessionsMember further agreed to make more payments, in the amount of $
each, every month, beginning 10/23/15, for the remainder of the Initial TermThese
terms are clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their agreement at the
time of enrollmentIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and
read a copy of his Agreement with the initial term of monthsThis Checklist
was reviewed with him at the time of the sale, as acknowledged by his signature
and initials on the New Client Checklist (copies of the Agreement and New
Client Checklist are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he was not entitled
to terminate the agreement and abandon his contractual obligations early
without a feeMember’s personal training agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor the voluntary cancellation provision
in his Agreement should he elect to take advantage of itOtherwise, he should
be expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke to member regarding his complaint. Member cancelled his membership and management as a courtesy refunded $back to the *** card on file
Refunds typically take up to 5-business days to complete. We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was only one personal trainer available, *** there was absolutely no replacement for himThere were two other trainers on staff at the time, one was in college for physical therapy and had no daytime availability the other an older gentleman was fully booked After my first two sessions *** went on vacation to California, I was not provided with an alternate trainer, as there was ABSOLUTELY none available I then tried reaching the PT manager
She did not answer my calls or respond to my text messages I have the text messages sent to *** requesting some type of workout while he was goneNone was provided I continued to try and reach the head PT I sent her text messages requesting an alternate none was provided Furthermore, *** had stated that he was hired by the Fire Department and he was leaving the gym
Therefore LaFitness did not meet their end of the contract because I was not provided with an alternate trainer or any acceptable options In addition, their trainers ABSOLUTELY had no idea what bariatric surgery is or how to handle a client that went through this surgeryFurthermore, the PT manager has since been fired which goes to show you her managerial capabilities
As for the contract, I signed a tablet and no the conditions where not clearly stated I already paid over $for ABSOLUTELY NOTHING I am not paying an additional dime I have already stated through a return receipt letter, email, and the Revdex.com that I am not continuing this contractI am the customer and I am saying that the La Fitness PTs are not fully trained and unreliable
That LaFitness failed to meet their end of the contract. Regards,*** ***
Management contacted Mr*** regarding his concerns with the closure of the Rockville locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our
member’s patience during this unforeseen closureManagement advised that resolution offers would be discussed after the club reopens and will be handled on an individual basis, based on the usage of other locations during the club closureMr*** understood and was satisfied with the follow up he receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate member’s feedback and LA Fitness apologizes for his experienceThis is not the type of experience we want any of our members to have and it should be noted that the personal trainer he was working with is no longer with the companyWe have other personal trainers on staff ready to
provide member with the services for which he contractedHowever, member seems intent on not continuing with the service or fulfilling his contractual obligationIf he no longer wishes to continue with the service, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Good morning, I have tried to reach out to *** district manager from LA Fitness with no replyI have called him multiple times for the past two weeks. Best Regards,*** ***
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if member becomes disabled, provided that the disability is confirmed by a physicianLA Fitness received reasonable evidence of such a disability on 3/24/and we cancelled the
remaining term of her personal training agreement accordingly
However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/25/was already in progress as of the time of the cancellationA refund was processed for that payment on 4/7/(refund applied to the same account used for payment)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had emailed Revdex.com San Diego at 4:EST today to share and report this unethical and rude call from LA Fitness Manager *** here is the full reply and email,Hi Revdex.com San Diego,I have just received a call during
work hours from LA Fitness Area Manager "***"from number *** To begin with he was trying to be funny and I think he
was sarcastic, however, I asked him what took you so long - it took you
months - He said "you are a busy man, its hard to get hold of me"it
was unprofessional of him. I think, LA fitness
should setup a call, calling me at work hours and from unknown numbers
is unprofessionalAnyhow, I asked him what do you have to offer, He
said he has nothing to offer me - And he was rudeI asked him - then
why would you call me if you have nothing to offer - He said - you had a
complain with Revdex.com - so I am calling you to find out more, I replied -
well if you read my complaint - it clearly stated - what I wantNext
thing he said - I cannot do anything for youBye.I
think, LA fitness was not serious to resolve this issue to begin with,
delaying tactics and misleading Revdex.com from the beginningIf an Area
Manager can be that Rude - imagine the staff they have at LA fitness.Please I ask you to help me out and get me the refund. I had to email you, since there no way on the portal to share this update.Thanks,*** ***Complain # ***
Regards,
*** ***