Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
The cancellation that LA Fitness received and the confirmation of cancellation that member was provided in July of was for his regular fitness membershipHowever, LA Fitness has no record of a cancellation request for his personal training agreement prior to November of He was properly
billed $per month in accordance with the terms of his personal training agreement until November of when notice of cancellation for the personal training agreement was receivedThus, he is not entitled to a refund and LA Fitness is not responsible for any fees that member was charged by his bank for dues that he was properly billed forNevertheless, our District Vice President, Todd B., has attempted to contact member regarding his concerns but his calls have not been returnedWe encourage member to return Todd’s call for further assistance
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and
payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three s**arate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a fee Nevertheless, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Our District Vice President contacted member and they scheduled to meet on Saturday 5/regarding his concerns however, member did not show up for the meetingAs of the time of this response, member has disputed the payments and he received credits totaling $from his bankWe encourage
member to contact the Operations Manager at his local club for further assistance
Management confirmed that both memberships has been cancelledWe also refunded a total of $back to the Visa card on fileRefunds typically could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Management and has tried to reach out to member a couple of times regarding their complaintManagement agreed to cancel membership and waive balanceShould member with to discuss furtherWe encourage member to call usWe believe this matter to be closed
Management has made several attempts to contact *** *** and we have yet to receive a return callWe encourage her to do so in order to address her concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am requesting my membership to be cancelled effective 08/31/I have attached proof of my last time going to the gym and my dissatifaction with their customer service.
Regards,
*** ***
Per *** *** request on 1/12/a cancellation was processed for her and *** *** monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Mr*** has expressed concerns regarding his unpleasant experience at our Culver City club, in particular, the preceived lack of cleanliness of the locker room floors, showers and broken equipmentWe appreciate our member’s feedback and concerns regarding our facilities and we constantly strive
to provide a clean and healthy environmentManagement has made multiple attempts to contact Mr*** regarding his concernsHowever, we have not received a return callAn Official Inspection Report by the Los Angeles County Department of Public Health dated 9/7/concluded that no strong odor was detected, no mold or mildew was observed, and the showers were clean at the time of inspectionAdditionally, the fitness equipment was not dirty and the overall condition of the facility was not observed to be dirtyOn the pool deck, next to the coping, there was one small tile observed to be missingIn the male locker room shower, there was some silicon caulking between the glass panel that needed to be sealedUnderneath the dry sauna some debris was observed underneath the seats that needed cleaningWe were given until 9/14/to complete the workUpon the follow up inspection on 9/14/we were found to be in full compliance with the Heath DepartmentCopies of the official reports are attachedIn one conversation, Management offered Mr*** purely as a customer service gesture to refund him June, July and August billing, but member declinedWe believe we have taken the necessary steps to resolve this matterThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness made promises and then did not hold to themI have been thrown between several trainers and as each decided to leave they pass me off, but with no follow up from LA fitness to ensure the promises are metI have also reached out and even gone into the location on many occasions to try and get this resolved with anther trainer, but have had trainers there no show on different occasions with no consequence to the company or even accommodationIf I show up late or no show, it's my money I lose, what about when their employees do the same? I have given this company more than enough chances to resolve the issues and feel that my time is valuable and I have very little spare time to be blown off this wayThey are doing me no good service by taking my money then having no follow through on the "product" they promisedThere has been no "reasonable effort" made to uphold the promises their employees made when talking me into this serviceAnd has been no "reasonable effort" made to correct itLA fitness is full of empty promises and very poor customer service when "trying" to fulfill their commitment.
Regards,
*** *** ***
Management has made several attempts to contact Ms*** regarding her concerns and the status of her monthly dues membershipHowever, we have not received a return callWe have provided Ms*** with direct contact information and encourage her to return our calls so we can adequately
discuss her concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/15/(the “Initial Term”)Member agreed to pay a total of up front, which included the processing fee and payment for the
first month of personal training sessions, and authorized two payments in the amount of $each to be charged on 4/15/and 4/29/Member further agreed to make more payments, in the amount of $each, every month, beginning 5/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIt should also be noted that our District Manager contacted member regarding his concerns and offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Mr*** on 12/10/regarding theaccuracy of his check-insWe advise our members to monitor their check-ins regularlyshould they be receiving insurance reimbursementAs we cannot go back and addin check-ins after the factAfter explaining how the system works in regardsto
the check in process and how he can monitor them, we advised Mr*** norefund is owedMember understandsWe believe this matter to be resolved.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me. I have received a full refund from LA Fitness on Saturday February 14, 2015 and consider the matter closed. I am grateful to and thank the Revdex.com of San Diego for its intervention on my behalf
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
*** contacted, spoke to member regarding her concerns and addressed her concerns accordingly with the employee involved
The cancellation that LA Fitness received and the confirmation of cancellation that member was provided in July of was for his regular fitness membershipHowever, LA Fitness has no record of a cancellation request for his personal training agreement prior to November of He was properly
billed $per month in accordance with the terms of his personal training agreement until November of when notice of cancellation for the personal training agreement was receivedThus, he is not entitled to a refund and LA Fitness is not responsible for any fees that member was charged by his bank for dues that he was properly billed forNevertheless, our District Vice President, Todd B., has attempted to contact member regarding his concerns but his calls have not been returnedWe encourage member to return Todd’s call for further assistance
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and
payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/22/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three s**arate sections outlining the payment scheduleIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a fee Nevertheless, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to a refund on top of the consideration already made
Our District Vice President contacted member and they scheduled to meet on Saturday 5/regarding his concerns however, member did not show up for the meetingAs of the time of this response, member has disputed the payments and he received credits totaling $from his bankWe encourage
member to contact the Operations Manager at his local club for further assistance
Management confirmed that both memberships has been cancelledWe also refunded a total of $back to the Visa card on fileRefunds typically could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Management and has tried to reach out to member a couple of times regarding their complaintManagement agreed to cancel membership and waive balanceShould member with to discuss furtherWe encourage member to call usWe believe this matter to be closed
Management has made several attempts to contact *** *** and we have yet to receive a return callWe encourage her to do so in order to address her concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am requesting my membership to be cancelled effective 08/31/I have attached proof of my last time going to the gym and my dissatifaction with their customer service.
Regards,
*** ***
Per *** *** request on 1/12/a cancellation was processed for her and *** *** monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 6/10/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Mr*** has expressed concerns regarding his unpleasant experience at our Culver City club, in particular, the preceived lack of cleanliness of the locker room floors, showers and broken equipmentWe appreciate our member’s feedback and concerns regarding our facilities and we constantly strive
to provide a clean and healthy environmentManagement has made multiple attempts to contact Mr*** regarding his concernsHowever, we have not received a return callAn Official Inspection Report by the Los Angeles County Department of Public Health dated 9/7/concluded that no strong odor was detected, no mold or mildew was observed, and the showers were clean at the time of inspectionAdditionally, the fitness equipment was not dirty and the overall condition of the facility was not observed to be dirtyOn the pool deck, next to the coping, there was one small tile observed to be missingIn the male locker room shower, there was some silicon caulking between the glass panel that needed to be sealedUnderneath the dry sauna some debris was observed underneath the seats that needed cleaningWe were given until 9/14/to complete the workUpon the follow up inspection on 9/14/we were found to be in full compliance with the Heath DepartmentCopies of the official reports are attachedIn one conversation, Management offered Mr*** purely as a customer service gesture to refund him June, July and August billing, but member declinedWe believe we have taken the necessary steps to resolve this matterThank you
Our District Vice President contact member regarding his concerns and we will allow him additional time to complete his remaining sessions
Management contacted *** *** and removed his telephone phone number from our system. We believe this matter to be resolved. Thank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness made promises and then did not hold to themI have been thrown between several trainers and as each decided to leave they pass me off, but with no follow up from LA fitness to ensure the promises are metI have also reached out and even gone into the location on many occasions to try and get this resolved with anther trainer, but have had trainers there no show on different occasions with no consequence to the company or even accommodationIf I show up late or no show, it's my money I lose, what about when their employees do the same? I have given this company more than enough chances to resolve the issues and feel that my time is valuable and I have very little spare time to be blown off this wayThey are doing me no good service by taking my money then having no follow through on the "product" they promisedThere has been no "reasonable effort" made to uphold the promises their employees made when talking me into this serviceAnd has been no "reasonable effort" made to correct itLA fitness is full of empty promises and very poor customer service when "trying" to fulfill their commitment.
Regards,
*** *** ***
Management has made several attempts to contact Ms*** regarding her concerns and the status of her monthly dues membershipHowever, we have not received a return callWe have provided Ms*** with direct contact information and encourage her to return our calls so we can adequately
discuss her concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/15/(the “Initial Term”)Member agreed to pay a total of up front, which included the processing fee and payment for the
first month of personal training sessions, and authorized two payments in the amount of $each to be charged on 4/15/and 4/29/Member further agreed to make more payments, in the amount of $each, every month, beginning 5/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIt should also be noted that our District Manager contacted member regarding his concerns and offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Mr*** on 12/10/regarding theaccuracy of his check-insWe advise our members to monitor their check-ins regularlyshould they be receiving insurance reimbursementAs we cannot go back and addin check-ins after the factAfter explaining how the system works in regardsto
the check in process and how he can monitor them, we advised Mr*** norefund is owedMember understandsWe believe this matter to be resolved.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me. I have received a full refund from LA Fitness on Saturday February 14, 2015 and consider the matter closed. I am grateful to and thank the Revdex.com of San Diego for its intervention on my behalf
Regards,
*** ***