Per *** *** request on 1/12/a cancellation was processed for her and *** *** monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 4/24/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 5/24/15, for the remainder of the Initial TermIt is LA Fitness’
policy and practice to provide our members with a complete copy of their
Agreement at the time of enrollmentIn addition, her Agreement included a New
Client Checklist which outlined key terms, including her acknowledgement that
she received and read a copy of her Agreement with the initial term of
monthsThis Checklist was reviewed with her at the time of the sale, as
acknowledged by her signature and initials on the New Client Checklist (copies
of the Agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided her with a
day right to cancel if these terms did not match her understanding (or for
any reason) for a full refundHowever, she did not exercise this option within
the rescission periodThus, under the clear and explicit terms of the
Agreement, she was not entitled to terminate the agreement and abandon her
contractual obligations early without a feeMember’s personal training
agreement also includes a voluntary cancelation provision, which affords her
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the AgreementLA Fitness will honor
the voluntary cancellation provision in her Agreement should she elect to take
advantage of itOtherwise, member should be expected to honor her Agreement as
LA Fitness stands ready to provide the services for which she contracted
Management as courtesy agreed to cancel this membership and process a refund in the amount of $Refunds typically take up to 7-days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Management and has tried to reach out to member a couple of times regarding their complaintManagement agreed to cancel membership and waive balanceShould member with to discuss furtherWe encourage member to call usWe believe this matter to be closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.It has been nearly two months since I have been able to book consistent training sessionsI am not doing business with this company any longerI would like the contract to be cancelled and to be refunded for sessions, for which I have been billed but unable to bookAlso, I expect that I will not be charged the associated cancellation fees since the company is in breach
Regards,*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments through EFT (Electronic Funds Transfer), in the amount of $each, every four weeks, beginning 10/8/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, when
I signed the “thing”, no one ever told me that was a so-called “Contract”The
only thing that I have been told was I signed a “Liability Waiver”, which
states that LA fitness has no responsibility if I was injured during the
training sectionIn fact, when I express my concerns of I did not want to sign
for any type of contract since a “contract” might lock me in for a certain
length of term and I may not be able to have trainer for a very long period of
timeThen, the sales rep at the LA fitness specifically told me that I have never asked to sign on a Contract. The only thing I have had to sign on that day was
a Liability WaiverMoreover, he also told me that if at any time for any reason I
want to cancel the training membership, I could cancel it right away without
any penalty or fee. That is the reason I
have finally signed my name on that “Liability Waiver”Therefore, the only
thing that I aware of is a “Liability Waiver” that I have been signed my name
on itMoreover, the sales rep at LA fitness had never asked me or showed me
the document before I signed itThe sale rep gave me a notebook after I signed
the “Liability Waiver”Then the only thing he told me was to remember to bring
that book with me when I come to the training section, saying that was the book
to keep tract my progressHe never told me that there is a new member
checklist or the 10-day cancellation policyNow,It appears to me that he wasn’t
telling me the truthAnd I was signed on something I have no knowledge of
Regards,*** **
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel
at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
*** *** *** each purchased personal training agreements beginning 1/8/They each paid $to start on 1/8/15 and then were each charged $on 2/8/(total of $1,paid)They each used three sessions at a rate of $per session ($total) before both of those agreements were cancelled on 2/11/and refunds totaling $1,were processed on 2/13/15 ($1,paid less $for sessions used)They then purchased two other personal training agreements on 2/11/They each paid $to start on 2/11/and then were each charged $on 3/11/(total of $1,paid these second agreements)*** received credit for both his initial payment of $and his second payment of $via chargebacks from *** *** on 5/5/and 5/11/respectively*** received credit for her second payment of $via chargeback from *** *** on 5/5/and ** *** processed a refund in the amount of $on 5/16/15 (initial payment of $459.00 less $for two sessions used at a rate of $45.00) for a total $1,that they received credit back for those second agreements
Management has made several attempts to contact *** *** to address his concerns with the cleanliness of the *** ** locationLA fitness strives to provide a clean and healthy environment for all our members
and appreciate the feedback We encourage *** *** to
return our callThank you
The cancellation that LA Fitness received and the confirmation of cancellation that member was provided in July of was for his regular fitness membershipHowever, LA Fitness has no record of a cancellation request for his personal training agreement prior to November of He was properly
billed $per month in accordance with the terms of his personal training agreement until November of when notice of cancellation for the personal training agreement was receivedThus, he is not entitled to a refund and LA Fitness is not responsible for any fees that member was charged by his bank for dues that he was properly billed forNevertheless, our District Vice President, Todd B., has attempted to contact member regarding his concerns but his calls have not been returnedWe encourage member to return Todd’s call for further assistance
Management confirmed that both memberships has been cancelledWe also refunded a total of $back to the Visa card on fileRefunds typically could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI met with the Regional Manager here in *** last week and we settled on sessions to be reinstated as they were paid after a date beyond the contract
Regards,
*** ***
Management has made several attempts to contact Ms*** regarding her concerns and the status of her monthly dues membershipHowever, we have not received a return callWe have provided Ms*** with direct contact information and encourage her to return our calls so we can adequately
discuss her concernsThank you
LA Fitness complies with applicable laws governing members’ cancellation rightsIf a member sends notice requesting cancellation on the grounds of a qualifying disability, LA Fitness will promptly cancel that member’s health club contract. LA Fitness is not required however to issue a refund
for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation noticeWe received Ms*** doctors note dated 6/6/and immediately cancelled her membership and stopped all billing upon notificationWe have not billed her since her notification and request to cancel As a customer service LA Fitness has offered to refund Ms*** for one month of billing ($261.67), to which she has declined that offer. This offer was made in good faith and in the interest of resolving her issue; not because we were obligated to do so
Management spoke to *** ***r on 8/4/regarding the incident that occurred with utilizing a guest passWe apologized for the experience he hadTo resolve this issue a two week guest pass has been issued and all management staff is awareMember is satisfiedThank you
Per *** *** request on 1/12/a cancellation was processed for her and *** *** monthly billed membershipsNo further billings will occurConfirmation was sent to the email address providedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”)The Agreement was for a
minimum initial term of months, beginning 4/24/(the “Initial Term”)
Member paid a total of $up front, which included the processing fee and
payment
for the first month of personal training sessionsMember further
agreed to make more payments, in the amount of $each, every month,
beginning 5/24/15, for the remainder of the Initial TermIt is LA Fitness’
policy and practice to provide our members with a complete copy of their
Agreement at the time of enrollmentIn addition, her Agreement included a New
Client Checklist which outlined key terms, including her acknowledgement that
she received and read a copy of her Agreement with the initial term of
monthsThis Checklist was reviewed with her at the time of the sale, as
acknowledged by her signature and initials on the New Client Checklist (copies
of the Agreement and New Client Checklist are included with this response)
Member’s personal training services agreement specifically provided her with a
day right to cancel if these terms did not match her understanding (or for
any reason) for a full refundHowever, she did not exercise this option within
the rescission periodThus, under the clear and explicit terms of the
Agreement, she was not entitled to terminate the agreement and abandon her
contractual obligations early without a feeMember’s personal training
agreement also includes a voluntary cancelation provision, which affords her
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the AgreementLA Fitness will honor
the voluntary cancellation provision in her Agreement should she elect to take
advantage of itOtherwise, member should be expected to honor her Agreement as
LA Fitness stands ready to provide the services for which she contracted
Management as courtesy agreed to cancel this membership and process a refund in the amount of $Refunds typically take up to 7-days to complete and will go back to the *** Card on fileWe believe this matter to be resolvedThank you
Management contacted *** *** and removed his telephone phone number from our system. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Management and has tried to reach out to member a couple of times regarding their complaintManagement agreed to cancel membership and waive balanceShould member with to discuss furtherWe encourage member to call usWe believe this matter to be closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below.It has been nearly two months since I have been able to book consistent training sessionsI am not doing business with this company any longerI would like the contract to be cancelled and to be refunded for sessions, for which I have been billed but unable to bookAlso, I expect that I will not be charged the associated cancellation fees since the company is in breach
Regards,*** ***
We appreciate our member’s feedback and want to assureMr*** that this issues has been addressed and resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/8/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments through EFT (Electronic Funds Transfer), in the amount of $each, every four weeks, beginning 10/8/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement and the initial term of weeksThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund
However, she did not take advantage of this option within the rescission periodThus, she was not entitled to a refund or to terminate the agreement early without a feeHer personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, when
I signed the “thing”, no one ever told me that was a so-called “Contract”The
only thing that I have been told was I signed a “Liability Waiver”, which
states that LA fitness has no responsibility if I was injured during the
training sectionIn fact, when I express my concerns of I did not want to sign
for any type of contract since a “contract” might lock me in for a certain
length of term and I may not be able to have trainer for a very long period of
timeThen, the sales rep at the LA fitness specifically told me that I have never asked to sign on a Contract. The only thing I have had to sign on that day was
a Liability WaiverMoreover, he also told me that if at any time for any reason I
want to cancel the training membership, I could cancel it right away without
any penalty or fee. That is the reason I
have finally signed my name on that “Liability Waiver”Therefore, the only
thing that I aware of is a “Liability Waiver” that I have been signed my name
on itMoreover, the sales rep at LA fitness had never asked me or showed me
the document before I signed itThe sale rep gave me a notebook after I signed
the “Liability Waiver”Then the only thing he told me was to remember to bring
that book with me when I come to the training section, saying that was the book
to keep tract my progressHe never told me that there is a new member
checklist or the 10-day cancellation policyNow,It appears to me that he wasn’t
telling me the truthAnd I was signed on something I have no knowledge of
Regards,*** **
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled months agoHowever our records indicate we did not receive any cancellation and he continued to be billed his monthly dues.LA Fitness provides members with the option to cancel
at any
LA Fitness location between the hours of AM-PM on Monday through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receiptOur cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properlyAs a courtesy, on 11/9/an immediate cancellation was processed and no further billing has occurredA refund in the amount of $has been refunded back to the Checking accountRefunds take about 5-business days to be refundedMember is satisfiedThank you
*** *** *** each purchased personal training agreements beginning 1/8/They each paid $to start on 1/8/15 and then were each charged $on 2/8/(total of $1,paid)They each used three sessions at a rate of $per session ($total) before both of those agreements were cancelled on 2/11/and refunds totaling $1,were processed on 2/13/15 ($1,paid less $for sessions used)They then purchased two other personal training agreements on 2/11/They each paid $to start on 2/11/and then were each charged $on 3/11/(total of $1,paid these second agreements)*** received credit for both his initial payment of $and his second payment of $via chargebacks from *** *** on 5/5/and 5/11/respectively*** received credit for her second payment of $via chargeback from *** *** on 5/5/and ** *** processed a refund in the amount of $on 5/16/15 (initial payment of $459.00 less $for two sessions used at a rate of $45.00) for a total $1,that they received credit back for those second agreements
Management has made several attempts to contact *** *** to address his concerns with the cleanliness of the *** ** locationLA fitness strives to provide a clean and healthy environment for all our members
and appreciate the feedback We encourage *** *** to
return our callThank you
The cancellation that LA Fitness received and the confirmation of cancellation that member was provided in July of was for his regular fitness membershipHowever, LA Fitness has no record of a cancellation request for his personal training agreement prior to November of He was properly
billed $per month in accordance with the terms of his personal training agreement until November of when notice of cancellation for the personal training agreement was receivedThus, he is not entitled to a refund and LA Fitness is not responsible for any fees that member was charged by his bank for dues that he was properly billed forNevertheless, our District Vice President, Todd B., has attempted to contact member regarding his concerns but his calls have not been returnedWe encourage member to return Todd’s call for further assistance
Management confirmed that both memberships has been cancelledWe also refunded a total of $back to the Visa card on fileRefunds typically could take up to 7-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI met with the Regional Manager here in *** last week and we settled on sessions to be reinstated as they were paid after a date beyond the contract
Regards,
*** ***
Management has made several attempts to contact Ms*** regarding her concerns and the status of her monthly dues membershipHowever, we have not received a return callWe have provided Ms*** with direct contact information and encourage her to return our calls so we can adequately
discuss her concernsThank you
LA Fitness complies with applicable laws governing members’ cancellation rightsIf a member sends notice requesting cancellation on the grounds of a qualifying disability, LA Fitness will promptly cancel that member’s health club contract. LA Fitness is not required however to issue a refund
for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation noticeWe received Ms*** doctors note dated 6/6/and immediately cancelled her membership and stopped all billing upon notificationWe have not billed her since her notification and request to cancel As a customer service LA Fitness has offered to refund Ms*** for one month of billing ($261.67), to which she has declined that offer. This offer was made in good faith and in the interest of resolving her issue; not because we were obligated to do so
Management spoke to *** ***r on 8/4/regarding the incident that occurred with utilizing a guest passWe apologized for the experience he hadTo resolve this issue a two week guest pass has been issued and all management staff is awareMember is satisfiedThank you