Member’s personal training agreement clearly states that, when cancelled, the personal training sessions expire days from the last billingNevertheless, LA Fitness will reinstate her sessions and will allow her to use them at another club location when she is able to resume training
Management spoke to *** *** and apologized for the excessive calls regarding updating billingWe have since received his cancellation request and no further billing will occurMember is satisfiedThank you
Management spoke to *** *** on 5/8/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occur. A refund in the amount of $has been refunded back to the Checking account on fileMember is
satisfiedThank you
Management spoke to *** *** on 10/13/regarding the cancellation of his fitness membershipAt the time of his cancellation he was informed of a buyout fee due to his membership being in termHe claimed to have not been informed of his membership having a term and that it was month to month
Due to this misunderstanding the buy out fee in the amount of $has been refunded back to the*** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/29/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement Member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/3/and we cancelled the remaining term of her personal training agreement accordingly
There is no provision in member’s personal training agreement that entitles him to terminate the agreement early for medical reasonsHowever, rather than force our members to complete the entire termof their commitment if their circumstances change, their personal training agreement includes a
voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their agreementWe include this provision for just such a circumstanceHowever, LA Fitness contacted member regarding his concerns and, in light of his recent medical circumstance, we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement term (with reasonable evidence from member’s physician)Member has not elected to exercise this option at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it
Revdex.com:Attached I have the email from my bank for the attempted charges And one actually charge of $The person I spoke to said they needed my card to locate the chargeI did not have the card anymote I had to go into my bank to obtain a new card and the old card was destroyed due to fraud I feel as if la fitness does not feel my complaint is credible
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Management spoke to *** *** on 2/16/regarding the cancellation of his monthly billed membershipPer his request an immediate cancellation has been processed and no further billingwill occurA refund in the amount of $has been processed back to the *** cardRefunds
take about 5-business days to be refundedMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%Member appreciated the offer but has elected to continue with his training
program for the timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it in the future
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/15/(the “Initial Term”)Member agreed to pay a total of up front, which included the processing fee and payment for the
first month of personal training sessions, and authorized two payments in the amount of $each to be charged on 4/15/and 4/29/Member further agreed to make more payments, in the amount of $each, every month, beginning 5/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIt should also be noted that our District Manager contacted member regarding his concerns and offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted Mrs*** regarding her concerns with the closure for the scheduled remodel of the Lake Mary locationWe appreciate our member’s feedback and concerns regarding our upcoming remodel and regret any inconvenience the upcoming remodel may causeAs a courtesy, we have
cancelled the monthly dues family membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
I have included the two files requested One File is a copy of my credit card charges of $($dues plus tax) per month to fitness prior to my health insurance *** *** *** *** picking up the expense If you review my contract with Fitness (second file) you will see that my monthly payments were reduced to $due to referral reductions over time I am only requesting that LA Fitness honor the contract with Fitness which they did for other members of Fitness at the time of their closure My insurance *** *** *** *** will not honor LA Fitness In fairness, LA Fitness should honor
the contract I had with Fitness Please not that the contract with Fitness started in
Our District Vice President personally contacted *** *** to review his concerns related to session usage and cancellation of his personal training AgreementLA Fitness has agreed to relieve member of his obligation to the remaining agreement term and waived the standard early termination fee,
which would have been half of the remaining agreement balanceAdditionally, we have processed a refund of $back to the *** on filePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am currently disabled and
unable to go into the club to cancel the membership Is it possible for a representative to assist me over the phone?I've been trying to cancel this for several months
Regards,
*** ***
Management has made several attempts to contact Mr*** regarding the cancellation of his monthly billed membershipPer his request a cancellation has been processed and no further billing will occurA refund In the amount of $has been refunded back to the Visa cardRefunds take about
5-business days to be refundedWe believe this matter to be resolvedThank you
Our District Vice President contacted *** *** regarding her concerns related to the cancellation of her Personal Training Agreement*** *** acknowledges signing the agreement for Personal Training services but states she felt the terms were unclearWe have agreed to cancel her training
agreement with no additional billing or financial obligation
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Firstly, the attachment sent to me was for ANOTHER LA fitness member, so wonderful job in releasing private dataMy complaint has not been resolved due to the following: There was no disclosure of a contract by the PT managerHe stated that it would be a trial and I could quit at any time, never disclosed penalties, 10-day cancellation, or that it was a 1-year contractI was never given a contract to view, just told to initial a small electronic keypadThe contract was never emailed to me and I'm not familiar with a checklist because it was not present when I was signing over in bloodAs stated in the complaint, there was only one trainer available the first monthI was reassured by the PT manager that there would be one available for my schedule, which obviously did not meet his schedule because I only used a single session the first monthThat single session resulted in injury because the trainer did not listen when I voiced complaints during the workout and no, I was not told that I could provide a doctor's noteI asked the PT manager to work with me in eliminating the contract but he kept putting me off and would pretend that our conversations never happened**At this time I want all unused sessions refundedThe only contact I've had from LA Fitness was to get my billing information]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member’s personal training agreement clearly states that, when cancelled, the personal training sessions expire days from the last billingNevertheless, LA Fitness will reinstate her sessions and will allow her to use them at another club location when she is able to resume training
Management spoke to *** *** and apologized for the excessive calls regarding updating billingWe have since received his cancellation request and no further billing will occurMember is satisfiedThank you
Management spoke to *** *** on 5/8/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occur. A refund in the amount of $has been refunded back to the Checking account on fileMember is
satisfiedThank you
Our District Vice President contacted member regarding his concerns and we are getting him scheduled for his remaining personal training sessions
Management spoke to *** *** on 10/13/regarding the cancellation of his fitness membershipAt the time of his cancellation he was informed of a buyout fee due to his membership being in termHe claimed to have not been informed of his membership having a term and that it was month to month
Due to this misunderstanding the buy out fee in the amount of $has been refunded back to the*** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/29/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement Member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/3/and we cancelled the remaining term of her personal training agreement accordingly
There is no provision in member’s personal training agreement that entitles him to terminate the agreement early for medical reasonsHowever, rather than force our members to complete the entire termof their commitment if their circumstances change, their personal training agreement includes a
voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their agreementWe include this provision for just such a circumstanceHowever, LA Fitness contacted member regarding his concerns and, in light of his recent medical circumstance, we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement term (with reasonable evidence from member’s physician)Member has not elected to exercise this option at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it
Revdex.com:Attached I have the email from my bank for the attempted charges And one actually charge of $The person I spoke to said they needed my card to locate the chargeI did not have the card anymote I had to go into my bank to obtain a new card and the old card was destroyed due to fraud I feel as if la fitness does not feel my complaint is credible
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Management spoke to *** *** on 2/16/regarding the cancellation of his monthly billed membershipPer his request an immediate cancellation has been processed and no further billingwill occurA refund in the amount of $has been processed back to the *** cardRefunds
take about 5-business days to be refundedMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%Member appreciated the offer but has elected to continue with his training
program for the timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it in the future
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 4/15/(the “Initial Term”)Member agreed to pay a total of up front, which included the processing fee and payment for the
first month of personal training sessions, and authorized two payments in the amount of $each to be charged on 4/15/and 4/29/Member further agreed to make more payments, in the amount of $each, every month, beginning 5/15/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementMember has not elected to exercise this option. He is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIt should also be noted that our District Manager contacted member regarding his concerns and offered to reduce the voluntary cancellation fee from 50% down to 33% of the remaining agreement balanceMember has not elected to take advantage of this offer eitherNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted Mrs*** regarding her concerns with the closure for the scheduled remodel of the Lake Mary locationWe appreciate our member’s feedback and concerns regarding our upcoming remodel and regret any inconvenience the upcoming remodel may causeAs a courtesy, we have
cancelled the monthly dues family membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
I have included the two files requested One File is a copy of my credit card charges of $($dues plus tax) per month to fitness prior to my health insurance *** *** *** *** picking up the expense If you review my contract with Fitness (second file) you will see that my monthly payments were reduced to $due to referral reductions over time I am only requesting that LA Fitness honor the contract with Fitness which they did for other members of Fitness at the time of their closure My insurance *** *** *** *** will not honor LA Fitness In fairness, LA Fitness should honor
the contract I had with Fitness Please not that the contract with Fitness started in
Our District Vice President personally contacted *** *** to review his concerns related to session usage and cancellation of his personal training AgreementLA Fitness has agreed to relieve member of his obligation to the remaining agreement term and waived the standard early termination fee,
which would have been half of the remaining agreement balanceAdditionally, we have processed a refund of $back to the *** on filePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am currently disabled and
unable to go into the club to cancel the membership Is it possible for a representative to assist me over the phone?I've been trying to cancel this for several months
Regards,
*** ***
Management has made several attempts to contact Mr*** regarding the cancellation of his monthly billed membershipPer his request a cancellation has been processed and no further billing will occurA refund In the amount of $has been refunded back to the Visa cardRefunds take about
5-business days to be refundedWe believe this matter to be resolvedThank you
Our District Vice President contacted *** *** regarding her concerns related to the cancellation of her Personal Training Agreement*** *** acknowledges signing the agreement for Personal Training services but states she felt the terms were unclearWe have agreed to cancel her training
agreement with no additional billing or financial obligation
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Firstly, the attachment sent to me was for ANOTHER LA fitness member, so wonderful job in releasing private dataMy complaint has not been resolved due to the following: There was no disclosure of a contract by the PT managerHe stated that it would be a trial and I could quit at any time, never disclosed penalties, 10-day cancellation, or that it was a 1-year contractI was never given a contract to view, just told to initial a small electronic keypadThe contract was never emailed to me and I'm not familiar with a checklist because it was not present when I was signing over in bloodAs stated in the complaint, there was only one trainer available the first monthI was reassured by the PT manager that there would be one available for my schedule, which obviously did not meet his schedule because I only used a single session the first monthThat single session resulted in injury because the trainer did not listen when I voiced complaints during the workout and no, I was not told that I could provide a doctor's noteI asked the PT manager to work with me in eliminating the contract but he kept putting me off and would pretend that our conversations never happened**At this time I want all unused sessions refundedThe only contact I've had from LA Fitness was to get my billing information]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***