Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/29/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement Member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/3/and we cancelled the remaining term of her personal training agreement accordingly
Member’s personal training agreement clearly states that, when cancelled, the personal training sessions expire days from the last billingNevertheless, LA Fitness will reinstate her sessions and will allow her to use them at another club location when she is able to resume training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/9/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/7/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of her agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of her agreement, was sent to the e-mail address member provided on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** on 10/13/regarding the cancellation of his fitness membershipAt the time of his cancellation he was informed of a buyout fee due to his membership being in termHe claimed to have not been informed of his membership having a term and that it was month to month
Due to this misunderstanding the buy out fee in the amount of $has been refunded back to the*** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
There is no provision in member’s personal training agreement that entitles him to terminate the agreement early for medical reasonsHowever, rather than force our members to complete the entire termof their commitment if their circumstances change, their personal training agreement includes a
voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their agreementWe include this provision for just such a circumstanceHowever, LA Fitness contacted member regarding his concerns and, in light of his recent medical circumstance, we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement term (with reasonable evidence from member’s physician)Member has not elected to exercise this option at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it
LA Fitness complies with applicable laws governing members’ cancellation rightsIf a member sends notice requesting cancellation on the grounds of a qualifying disability, LA Fitness will promptly cancel that member’s health club contract. LA Fitness is not required however to issue a refund
for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation noticeWe received Ms*** doctors note dated 6/6/and immediately cancelled her membership and stopped all billing upon notificationWe have not billed her since her notification and request to cancel As a customer service LA Fitness has offered to refund Ms*** for one month of billing ($261.67), to which she has declined that offer. This offer was made in good faith and in the interest of resolving her issue; not because we were obligated to do so
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI met with the Regional Manager here in *** last week and we settled on sessions to be reinstated as they were paid after a date beyond the contract
Regards,
*** ***
Management spoke to *** *** on 5/7/regarding the incident that occurred with some personal property left behind at our *** *** *** locationWe advised *** *** we do have a lost and found however we are not responsible for lost or stolen itemsWe are more than happy to cooperate
with authorities in any investigation regarding the loss of her property
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Firstly, the attachment sent to me was for ANOTHER LA fitness member, so wonderful job in releasing private dataMy complaint has not been resolved due to the following: There was no disclosure of a contract by the PT managerHe stated that it would be a trial and I could quit at any time, never disclosed penalties, 10-day cancellation, or that it was a 1-year contractI was never given a contract to view, just told to initial a small electronic keypadThe contract was never emailed to me and I'm not familiar with a checklist because it was not present when I was signing over in bloodAs stated in the complaint, there was only one trainer available the first monthI was reassured by the PT manager that there would be one available for my schedule, which obviously did not meet his schedule because I only used a single session the first monthThat single session resulted in injury because the trainer did not listen when I voiced complaints during the workout and no, I was not told that I could provide a doctor's noteI asked the PT manager to work with me in eliminating the contract but he kept putting me off and would pretend that our conversations never happened**At this time I want all unused sessions refundedThe only contact I've had from LA Fitness was to get my billing information]
Regards,
*** ***
Our District Vice President personally contacted *** *** to review his concerns related to session usage and cancellation of his personal training AgreementLA Fitness has agreed to relieve member of his obligation to the remaining agreement term and waived the standard early termination fee,
which would have been half of the remaining agreement balanceAdditionally, we have processed a refund of $back to the *** on filePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Management spoke with Mr*** regarding his concernsAs a customer consideration, we agreed to refund one month of dues $Refunds typically could take up to 7-business days to complete and will go back to the checking account on fileWe believe this matter to be resolved and Mr
*** satisfied that the pool is now reopenedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/23/(the "Initial Term")Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 1/23/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member's agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member's personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHowever, as of the time of this response, member has not paid any of the dues owed since 2/23/Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In multiple messages, I have said that this is in regards to a refund of the monthly services that the company got out of me after my membership was to be canceledManagement doesn't address this when there was promises by the sales people of a refundNothing has ever been brought up about thisThe responses in this email don't even address this as an issueI don't find this to be a resolution since my complaint about the services was about the additional months I should be refunded forCancellation was taken care of on the customer's end per the requirements of the company and without further help from the companyEverything else that has been promised was never followed through on
Regards,
*** ***
Our District Vice President contacted *** *** regarding her concerns related to the cancellation of her Personal Training Agreement*** *** acknowledges signing the agreement for Personal Training services but states she felt the terms were unclearWe have agreed to cancel her training
agreement with no additional billing or financial obligation
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/30/(the “Initial Term”)At the time of the sale, she paid a total of $259.00, which included the enrollment fee, processing fee and payment for the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 8/27/Our records do not reflect that member was billed earlyShe was billed on 9/24/14, 10/22/and 11/19/in accordance with these termsThus, we are not responsible for her bank fee and there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementMember elected to take advantage of this cancellation provision, paid the cancellation fee on 12/3/and the remaining term of her personal training agreement has been cancelled accordingly
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/29/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement Member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/3/and we cancelled the remaining term of her personal training agreement accordingly
Member’s personal training agreement clearly states that, when cancelled, the personal training sessions expire days from the last billingNevertheless, LA Fitness will reinstate her sessions and will allow her to use them at another club location when she is able to resume training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/9/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/7/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of her agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of her agreement, was sent to the e-mail address member provided on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** on 10/13/regarding the cancellation of his fitness membershipAt the time of his cancellation he was informed of a buyout fee due to his membership being in termHe claimed to have not been informed of his membership having a term and that it was month to month
Due to this misunderstanding the buy out fee in the amount of $has been refunded back to the*** cardRefunds take about 5-business days to be refundedMember is satisfiedThank you
There is no provision in member’s personal training agreement that entitles him to terminate the agreement early for medical reasonsHowever, rather than force our members to complete the entire termof their commitment if their circumstances change, their personal training agreement includes a
voluntary termination provision that allows the member the option to cancel at any time, for any reason, by paying only 50% of the remaining balance due under their agreementWe include this provision for just such a circumstanceHowever, LA Fitness contacted member regarding his concerns and, in light of his recent medical circumstance, we offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement term (with reasonable evidence from member’s physician)Member has not elected to exercise this option at this timeNevertheless, LA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it
LA Fitness complies with applicable laws governing members’ cancellation rightsIf a member sends notice requesting cancellation on the grounds of a qualifying disability, LA Fitness will promptly cancel that member’s health club contract. LA Fitness is not required however to issue a refund
for the costs of any services purchased by the member and provided by the health club prior to the health club’s receipt of a member’s cancellation noticeWe received Ms*** doctors note dated 6/6/and immediately cancelled her membership and stopped all billing upon notificationWe have not billed her since her notification and request to cancel As a customer service LA Fitness has offered to refund Ms*** for one month of billing ($261.67), to which she has declined that offer. This offer was made in good faith and in the interest of resolving her issue; not because we were obligated to do so
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI met with the Regional Manager here in *** last week and we settled on sessions to be reinstated as they were paid after a date beyond the contract
Regards,
*** ***
Management spoke to *** *** on 5/7/regarding the incident that occurred with some personal property left behind at our *** *** *** locationWe advised *** *** we do have a lost and found however we are not responsible for lost or stolen itemsWe are more than happy to cooperate
with authorities in any investigation regarding the loss of her property
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Firstly, the attachment sent to me was for ANOTHER LA fitness member, so wonderful job in releasing private dataMy complaint has not been resolved due to the following: There was no disclosure of a contract by the PT managerHe stated that it would be a trial and I could quit at any time, never disclosed penalties, 10-day cancellation, or that it was a 1-year contractI was never given a contract to view, just told to initial a small electronic keypadThe contract was never emailed to me and I'm not familiar with a checklist because it was not present when I was signing over in bloodAs stated in the complaint, there was only one trainer available the first monthI was reassured by the PT manager that there would be one available for my schedule, which obviously did not meet his schedule because I only used a single session the first monthThat single session resulted in injury because the trainer did not listen when I voiced complaints during the workout and no, I was not told that I could provide a doctor's noteI asked the PT manager to work with me in eliminating the contract but he kept putting me off and would pretend that our conversations never happened**At this time I want all unused sessions refundedThe only contact I've had from LA Fitness was to get my billing information]
Regards,
*** ***
Our District Vice President personally contacted *** *** to review his concerns related to session usage and cancellation of his personal training AgreementLA Fitness has agreed to relieve member of his obligation to the remaining agreement term and waived the standard early termination fee,
which would have been half of the remaining agreement balanceAdditionally, we have processed a refund of $back to the *** on filePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Our District Vice President contacted member regarding his concerns and we are getting him scheduled for his remaining personal training sessions
Management spoke with Mr*** regarding his concernsAs a customer consideration, we agreed to refund one month of dues $Refunds typically could take up to 7-business days to complete and will go back to the checking account on fileWe believe this matter to be resolved and Mr
*** satisfied that the pool is now reopenedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/23/(the "Initial Term")Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 1/23/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member's agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member's personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHowever, as of the time of this response, member has not paid any of the dues owed since 2/23/Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In multiple messages, I have said that this is in regards to a refund of the monthly services that the company got out of me after my membership was to be canceledManagement doesn't address this when there was promises by the sales people of a refundNothing has ever been brought up about thisThe responses in this email don't even address this as an issueI don't find this to be a resolution since my complaint about the services was about the additional months I should be refunded forCancellation was taken care of on the customer's end per the requirements of the company and without further help from the companyEverything else that has been promised was never followed through on
Regards,
*** ***
Our District Vice President contacted *** *** regarding her concerns related to the cancellation of her Personal Training Agreement*** *** acknowledges signing the agreement for Personal Training services but states she felt the terms were unclearWe have agreed to cancel her training
agreement with no additional billing or financial obligation
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/30/(the “Initial Term”)At the time of the sale, she paid a total of $259.00, which included the enrollment fee, processing fee and payment for the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 8/27/Our records do not reflect that member was billed earlyShe was billed on 9/24/14, 10/22/and 11/19/in accordance with these termsThus, we are not responsible for her bank fee and there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementMember elected to take advantage of this cancellation provision, paid the cancellation fee on 12/3/and the remaining term of her personal training agreement has been cancelled accordingly