I have included the two files requested One File is a copy of my credit card charges of $($dues plus tax) per month to fitness prior to my health insurance *** *** *** *** picking up the expense If you review my contract with Fitness (second file) you will see that my monthly payments were reduced to $due to referral reductions over time I am only requesting that LA Fitness honor the contract with Fitness which they did for other members of Fitness at the time of their closure My insurance *** *** *** *** will not honor LA Fitness In fairness, LA Fitness should honor
the contract I had with Fitness Please not that the contract with Fitness started in
Management spoke with Ms*** regarding her concernsManagement states that a check in the amount of $was given directly to Ms***Ms*** wishes to remain a member. We believe this matter to be resolvedThank you
Management contacted Mrs*** regarding her concerns with the closure for the scheduled remodel of the Lake Mary locationWe appreciate our member’s feedback and concerns regarding our upcoming remodel and regret any inconvenience the upcoming remodel may causeAs a courtesy, we have
cancelled the monthly dues family membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of training sessions to be paid out over a minimum initial term of months, beginning 1/6/(the “Initial Term”)These terms are clearly outlined at the
top of page of the AgreementHer Agreement also states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreement (copies of the Agreement and New Client Checklist are included with this response)Accordingly, any unused sessions expired days after member completed the Initial TermHowever, LA Fitness has reinstated the expired sessions and will allow member as much time as she needs to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our previous response still stands
Management spoke to *** *** regarding an incident that occurred at our New *** locationMember was advised at the time of the incident by law enforcement his membership was being cancelled and a refund would be processedWe have honored that request and pro-rated refund in the amount of $due to usage up until 12/4/15 has been refunded back to the *** cardRefunds take about 5-business days to be processedNo further action will be takenThank you
our previous response still standsA full refund has been issued in the amount of $back to the *** cardRefunds take about 5-business days to be refunded back*** *** membership will remain at revoked status and will not be reinstated at this timeNo further action will be takenThank you
RevDex.com:
I did receive a phone call from LAF, the business, in respond to complaint ID *** and I have acknowledged their apology during the phone conversationHowever, the business do not indicate whether or not LAF would do anything to improve facility management in general (For instance, this LAF location has been have the issues with dirty locker room, extremely crowded parking, etc.) or the closing procedure in particularTherefore, my satisfaction as a paying member to the business would be totally up to the business to execute such a improvement plan to prevent management errors/failures of any kind from happening in the future
I would wait and see for the business to perform this improvement and, if it does, I will consider this complaint being resolved
Regards,
*** ***
Management spoke to *** *** on 10/18/regarding the cancellation
of his monthly billed membership*** *** states he cancelled his membership
in September
Our records indicate we have not received a cancellationHowever
as a courtesy an immediate cancellation has been processed and no
further
billing will occurA refund in the amount of $has been refunded back to
the *** card on fileRefund take about 5-business days to be refunded back
Member is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The sales representative was deceptive in not explaining the length of contract and that I would be charged a initiation feeSince there can be no resolution to this please inform the company to no longer contact me regarding this account or collection of any fees owedThey can contact my lawyer at *** Regards,*** ***
I was a member of the *** *** *** ** ***
** as of May I signed a month Personal Training contract in which I paid $per month for monthly sessionsI was told at the time of sign up that the sessions did not expireI received notification that the club would be permanently closing on 4/10/and for all members to call Customer Service to get assistance in resolving any and all membership issuesI have called several times as recent as 8/11/and still have no resolve on uses the final portion of my personal trainingsI have spoken to regional managers for the *** *** ** and *** ** fitness club and still no resolveI am currently requesting repayment for my sessions that have not been used totaling $Each time I reach out to the Corporate Office of Fitness International LLC I am met with some sort of difficulty in resolving my issue the staff is rude and unwilling to assistI have paid for services that have not been renderedI have joined a fitness club that is closer to my base of operationsI should not have to travel 10+ miles to utilize my personal trainings, nor should I be held liable that the club I signed up with closed its doorsAgain I have detail stating the trainings do not expire as they are still available months after my contract ended.I would like a full refund of the remaining unused personal training sessions
Yes, this is the same contract from the earlier disputeLA fitness still has not resolved my issuesI have continued to work to get this resolved to no availEach time I call in I am treated harshly and I called their called center on 8/11/and requested a call and have yet to receive correspondenceI have explained several time that I should not have to travel 10+ miles to get to a facilityIt is absurd that no mutually agreeable remedy has come aboutI have already paid $I am simply requesting the balance of $This matter still needs to be resolved. Regards,*** ***
Our records reflect that *** *** purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 6/28/(the “Initial Term”)At the time of the sale, he paid a total of $which included the enrollment fee,
processing fee and the first four weeks of sessionsHe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 7/26/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to member regarding his complaint. Management as a courtesy will refund the last three month of dues $equaling $The refund will be processed to the *** *** we have on file and could take up to 7-to be completed. We believe this matter to be
resolved.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not get the contract until long after I paid the money based on the salesperson description of being able to cancel at anytime When I was approached some time after payment to sign my contract, I did not receive an actual copy nor did I receive an emailed version. *** did offer me other options but they were not satisfactory to my needs Sure I can upgrade for even more money to a different trainer, are you kidding me???? $ is already too much for the ridiculous service they provide His next option for me, travel to a completely different gym which is not at all by my home or place of employment. I will not pay and as far as I'm concerned the contract is cancelled There was apparently a day window in which I could've cancelled and tried to cancel but because the employees of LA Fitness did nothing but pass me around to several people all of whom could not help me, their argument then becomes I missed the day window I will not do business with this company and if I need to get a lawyer to get out of the contract than so be it! This place is a joke and so are its employees They don't give a damn about customers once they take their money.Thank your for your assistance in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member’s regular fitness membership was a month to month agreement that he could cancel at any time with written noticeLA Fitness received member’s cancellation request on 1/29/and the membership was cancelled accordinglyHowever, unlike his month to month fitness membership, member agreed to
a minimum initial term of months for his personal training services agreement, beginning 12/13/(the “Initial Term”)He paid a total of $up front, which included the processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 1/13/These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment scheduleHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and new Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Like a state since the beginning the person that helps me with my contract make me believe that I would be out of contract in months because I wasn't ready to compromise with a monthAfter I talked with him and let him know that I wasn't happy he told me that if I need help, the only thing I have to do was look for him and he would be able to help me, but when I did he told me that he can't, the only possible thing to do was change the card in my account
Well, now seems that even when I'm totally discontented with the service, because I thought I was signing for a personal trainer that can help me to reach, my goal, not a body that trained with me for minutes, I have to stick with a twelve month contractJust because an employer makes believe something else or gave my hard earn money to a company for a service that I'm not usingHow I'm supposed to pay 50% on a month contract, that is like $for a service that I'm NOT owned because if I canceled the contract is not being used
I know is totally dishonest what happen in your company, I'm not that only person complaining about itTotally ripped offI will be sure to put my negative review about the personal trainer service That L.A fitness sell in every page and every time that I have the opportunityYou have to do a better job with your employees so they can be more trustful when they are selling a service, as customer you have the right to know that you are going to be ripped off doesn't matter whatI expect L.A fitness to at least honor its employer compromise and get me ride of this contract by December without have to pay anything to the company, because that was that I signed for.Regards,*** ***
Management contacted *** *** regarding her concern. *** *** states that she cancelled her membership and would get a full refund. To resolve this matter, management as a courtesy agreed to honor a full refund in the amount of $Refunds typically could take up to 5-
business days to complete and will go back to the *** on fileWe believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding her attempt to cancel her monthly billed membership in October of Although we did not receive a cancellation prior to the monthly billings.
LA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, due to her attempt to cancel in October a refund in the amount of $has been processed back to the *** *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Our District Vice President spoke to member regarding his concernsMember was reminded of the program that he purchased and that the sessions are not refundable. Member will use his sessions at our *** location or at one of our locations in *** when he returns from college
I have included the two files requested One File is a copy of my credit card charges of $($dues plus tax) per month to fitness prior to my health insurance *** *** *** *** picking up the expense If you review my contract with Fitness (second file) you will see that my monthly payments were reduced to $due to referral reductions over time I am only requesting that LA Fitness honor the contract with Fitness which they did for other members of Fitness at the time of their closure My insurance *** *** *** *** will not honor LA Fitness In fairness, LA Fitness should honor
the contract I had with Fitness Please not that the contract with Fitness started in
Management spoke with Ms*** regarding her concernsManagement states that a check in the amount of $was given directly to Ms***Ms*** wishes to remain a member. We believe this matter to be resolvedThank you
Management contacted Mrs*** regarding her concerns with the closure for the scheduled remodel of the Lake Mary locationWe appreciate our member’s feedback and concerns regarding our upcoming remodel and regret any inconvenience the upcoming remodel may causeAs a courtesy, we have
cancelled the monthly dues family membership and issued a refund of $back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of training sessions to be paid out over a minimum initial term of months, beginning 1/6/(the “Initial Term”)These terms are clearly outlined at the
top of page of the AgreementHer Agreement also states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreement (copies of the Agreement and New Client Checklist are included with this response)Accordingly, any unused sessions expired days after member completed the Initial TermHowever, LA Fitness has reinstated the expired sessions and will allow member as much time as she needs to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our previous response still stands
Management spoke to *** *** regarding an incident that occurred at our New *** locationMember was advised at the time of the incident by law enforcement his membership was being cancelled and a refund would be processedWe have honored that request and pro-rated refund in the amount of $due to usage up until 12/4/15 has been refunded back to the *** cardRefunds take about 5-business days to be processedNo further action will be takenThank you
our previous response still standsA full refund has been issued in the amount of $back to the *** cardRefunds take about 5-business days to be refunded back*** *** membership will remain at revoked status and will not be reinstated at this timeNo further action will be takenThank you
RevDex.com:
I did receive a phone call from LAF, the business, in respond to complaint ID *** and I have acknowledged their apology during the phone conversationHowever, the business do not indicate whether or not LAF would do anything to improve facility management in general (For instance, this LAF location has been have the issues with dirty locker room, extremely crowded parking, etc.) or the closing procedure in particularTherefore, my satisfaction as a paying member to the business would be totally up to the business to execute such a improvement plan to prevent management errors/failures of any kind from happening in the future
I would wait and see for the business to perform this improvement and, if it does, I will consider this complaint being resolved
Regards,
*** ***
Management spoke to *** *** on 10/18/regarding the cancellation
of his monthly billed membership*** *** states he cancelled his membership
in September
Our records indicate we have not received a cancellationHowever
as a courtesy an immediate cancellation has been processed and no
further
billing will occurA refund in the amount of $has been refunded back to
the *** card on fileRefund take about 5-business days to be refunded back
Member is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The sales representative was deceptive in not explaining the length of contract and that I would be charged a initiation feeSince there can be no resolution to this please inform the company to no longer contact me regarding this account or collection of any fees owedThey can contact my lawyer at *** Regards,*** ***
I was a member of the *** *** *** ** ***
** as of May I signed a month Personal Training contract in which I paid $per month for monthly sessionsI was told at the time of sign up that the sessions did not expireI received notification that the club would be permanently closing on 4/10/and for all members to call Customer Service to get assistance in resolving any and all membership issuesI have called several times as recent as 8/11/and still have no resolve on uses the final portion of my personal trainingsI have spoken to regional managers for the *** *** ** and *** ** fitness club and still no resolveI am currently requesting repayment for my sessions that have not been used totaling $Each time I reach out to the Corporate Office of Fitness International LLC I am met with some sort of difficulty in resolving my issue the staff is rude and unwilling to assistI have paid for services that have not been renderedI have joined a fitness club that is closer to my base of operationsI should not have to travel 10+ miles to utilize my personal trainings, nor should I be held liable that the club I signed up with closed its doorsAgain I have detail stating the trainings do not expire as they are still available months after my contract ended.I would like a full refund of the remaining unused personal training sessions
Yes, this is the same contract from the earlier disputeLA fitness still has not resolved my issuesI have continued to work to get this resolved to no availEach time I call in I am treated harshly and I called their called center on 8/11/and requested a call and have yet to receive correspondenceI have explained several time that I should not have to travel 10+ miles to get to a facilityIt is absurd that no mutually agreeable remedy has come aboutI have already paid $I am simply requesting the balance of $This matter still needs to be resolved. Regards,*** ***
Our records reflect that *** *** purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 6/28/(the “Initial Term”)At the time of the sale, he paid a total of $which included the enrollment fee,
processing fee and the first four weeks of sessionsHe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 7/26/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms (a copy of the agreement is included with this response)His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeHis personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to member regarding his complaint. Management as a courtesy will refund the last three month of dues $equaling $The refund will be processed to the *** *** we have on file and could take up to 7-to be completed. We believe this matter to be
resolved.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I did not get the contract until long after I paid the money based on the salesperson description of being able to cancel at anytime When I was approached some time after payment to sign my contract, I did not receive an actual copy nor did I receive an emailed version. *** did offer me other options but they were not satisfactory to my needs Sure I can upgrade for even more money to a different trainer, are you kidding me???? $ is already too much for the ridiculous service they provide His next option for me, travel to a completely different gym which is not at all by my home or place of employment. I will not pay and as far as I'm concerned the contract is cancelled There was apparently a day window in which I could've cancelled and tried to cancel but because the employees of LA Fitness did nothing but pass me around to several people all of whom could not help me, their argument then becomes I missed the day window I will not do business with this company and if I need to get a lawyer to get out of the contract than so be it! This place is a joke and so are its employees They don't give a damn about customers once they take their money.Thank your for your assistance in this matter
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member’s regular fitness membership was a month to month agreement that he could cancel at any time with written noticeLA Fitness received member’s cancellation request on 1/29/and the membership was cancelled accordinglyHowever, unlike his month to month fitness membership, member agreed to
a minimum initial term of months for his personal training services agreement, beginning 12/13/(the “Initial Term”)He paid a total of $up front, which included the processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 1/13/These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment scheduleHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and new Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Like a state since the beginning the person that helps me with my contract make me believe that I would be out of contract in months because I wasn't ready to compromise with a monthAfter I talked with him and let him know that I wasn't happy he told me that if I need help, the only thing I have to do was look for him and he would be able to help me, but when I did he told me that he can't, the only possible thing to do was change the card in my account
Well, now seems that even when I'm totally discontented with the service, because I thought I was signing for a personal trainer that can help me to reach, my goal, not a body that trained with me for minutes, I have to stick with a twelve month contractJust because an employer makes believe something else or gave my hard earn money to a company for a service that I'm not usingHow I'm supposed to pay 50% on a month contract, that is like $for a service that I'm NOT owned because if I canceled the contract is not being used
I know is totally dishonest what happen in your company, I'm not that only person complaining about itTotally ripped offI will be sure to put my negative review about the personal trainer service That L.A fitness sell in every page and every time that I have the opportunityYou have to do a better job with your employees so they can be more trustful when they are selling a service, as customer you have the right to know that you are going to be ripped off doesn't matter whatI expect L.A fitness to at least honor its employer compromise and get me ride of this contract by December without have to pay anything to the company, because that was that I signed for.Regards,*** ***
Management contacted *** *** regarding her concern. *** *** states that she cancelled her membership and would get a full refund. To resolve this matter, management as a courtesy agreed to honor a full refund in the amount of $Refunds typically could take up to 5-
business days to complete and will go back to the *** on fileWe believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding her attempt to cancel her monthly billed membership in October of Although we did not receive a cancellation prior to the monthly billings.
LA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, due to her attempt to cancel in October a refund in the amount of $has been processed back to the *** *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Our District Vice President spoke to member regarding his concernsMember was reminded of the program that he purchased and that the sessions are not refundable. Member will use his sessions at our *** location or at one of our locations in *** when he returns from college