RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness made promises and then did not hold to themI have been thrown between several trainers and as each decided to leave they pass me off, but with no follow up from LA fitness to ensure the promises are metI have also reached out and even gone into the location on many occasions to try and get this resolved with anther trainer, but have had trainers there no show on different occasions with no consequence to the company or even accommodationIf I show up late or no show, it's my money I lose, what about when their employees do the same? I have given this company more than enough chances to resolve the issues and feel that my time is valuable and I have very little spare time to be blown off this wayThey are doing me no good service by taking my money then having no follow through on the "product" they promisedThere has been no "reasonable effort" made to uphold the promises their employees made when talking me into this serviceAnd has been no "reasonable effort" made to correct itLA fitness is full of empty promises and very poor customer service when "trying" to fulfill their commitment.
Regards,
*** *** ***
LA Fitness processed refunds totaling $(refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/30/(the “Initial Term”)At the time of the sale, she paid a total of $259.00, which included the enrollment fee, processing fee and payment for the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 8/27/Our records do not reflect that member was billed earlyShe was billed on 9/24/14, 10/22/and 11/19/in accordance with these termsThus, we are not responsible for her bank fee and there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementMember elected to take advantage of this cancellation provision, paid the cancellation fee on 12/3/and the remaining term of her personal training agreement has been cancelled accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me. I have received a full refund from LA Fitness on Saturday February 14, 2015 and consider the matter closed. I am grateful to and thank the Revdex.com of San Diego for its intervention on my behalf
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of training sessions to be paid out over a minimum initial term of months, beginning 1/6/(the “Initial Term”)These terms are clearly outlined at the
top of page of the AgreementHer Agreement also states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreement (copies of the Agreement and New Client Checklist are included with this response)Accordingly, any unused sessions expired days after member completed the Initial TermHowever, LA Fitness has reinstated the expired sessions and will allow member as much time as she needs to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management contacted *** *** regarding her concern. *** *** states that she cancelled her membership and would get a full refund. To resolve this matter, management as a courtesy agreed to honor a full refund in the amount of $Refunds typically could take up to 5-
business days to complete and will go back to the *** on fileWe believe this matter to be resolved. Thank you
Management has made several attempts to contact *** *** to discuss her concerns regarding the membership agreement she signed on June 27, at our *** ** location However, we have not received a return callAs a courtesy, we have waived a balance on the account of $
and issued a refund in the amount of $to the *** Card on file
Refunds typically take 5-business days to completeThe refund of $is based on the difference of the rate member signed on her agreement for $monthly and the rate she thought was available for $monthlyWe believe this will resolve *** *** concerns and encourage her to return our calls should she need additional assistanceThank you
RevDex.com:
I did receive a phone call from LAF, the business, in respond to complaint ID *** and I have acknowledged their apology during the phone conversationHowever, the business do not indicate whether or not LAF would do anything to improve facility management in general (For instance, this LAF location has been have the issues with dirty locker room, extremely crowded parking, etc.) or the closing procedure in particularTherefore, my satisfaction as a paying member to the business would be totally up to the business to execute such a improvement plan to prevent management errors/failures of any kind from happening in the future
I would wait and see for the business to perform this improvement and, if it does, I will consider this complaint being resolved
Regards,
*** ***
Management spoke to member regarding his complaint. Management as a courtesy will refund the last three month of dues $equaling $The refund will be processed to the *** *** we have on file and could take up to 7-to be completed. We believe this matter to be
resolved.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The sales representative was deceptive in not explaining the length of contract and that I would be charged a initiation feeSince there can be no resolution to this please inform the company to no longer contact me regarding this account or collection of any fees owedThey can contact my lawyer at *** Regards,*** ***
Member’s regular fitness membership was a month to month agreement that he could cancel at any time with written noticeLA Fitness received member’s cancellation request on 1/29/and the membership was cancelled accordinglyHowever, unlike his month to month fitness membership, member agreed to
a minimum initial term of months for his personal training services agreement, beginning 12/13/(the “Initial Term”)He paid a total of $up front, which included the processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 1/13/These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment scheduleHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and new Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
I was a member of the *** *** *** ** ***
** as of May I signed a month Personal Training contract in which I paid $per month for monthly sessionsI was told at the time of sign up that the sessions did not expireI received notification that the club would be permanently closing on 4/10/and for all members to call Customer Service to get assistance in resolving any and all membership issuesI have called several times as recent as 8/11/and still have no resolve on uses the final portion of my personal trainingsI have spoken to regional managers for the *** *** ** and *** ** fitness club and still no resolveI am currently requesting repayment for my sessions that have not been used totaling $Each time I reach out to the Corporate Office of Fitness International LLC I am met with some sort of difficulty in resolving my issue the staff is rude and unwilling to assistI have paid for services that have not been renderedI have joined a fitness club that is closer to my base of operationsI should not have to travel 10+ miles to utilize my personal trainings, nor should I be held liable that the club I signed up with closed its doorsAgain I have detail stating the trainings do not expire as they are still available months after my contract ended.I would like a full refund of the remaining unused personal training sessions
Yes, this is the same contract from the earlier disputeLA fitness still has not resolved my issuesI have continued to work to get this resolved to no availEach time I call in I am treated harshly and I called their called center on 8/11/and requested a call and have yet to receive correspondenceI have explained several time that I should not have to travel 10+ miles to get to a facilityIt is absurd that no mutually agreeable remedy has come aboutI have already paid $I am simply requesting the balance of $This matter still needs to be resolved. Regards,*** ***
Management contacted *** *** regarding her concerns with billing adjustments that were requested for her monthly billed family membership and the experience with local staff when attempting to update her accountsBased on that conversation, we understand that the request to change the billing
information was applied to the family membership but was not updated on the Kids Klub membershipWe apologize for the inconvenience and regret that *** *** came away from interactions with local staff feeling like our staff has not behaved professionallyAs a courtesy, we processed a refund of $on her family membership and $on the Kids Klub membershipThe refunds will be processed back to the *** card on file and typically take 5-business days to complete*** *** has decided to continue with her membershipsWe believe this matter to be resolvedThank you
Management contacted *** *** regarding her attempt to cancel her monthly billed membership in October of Although we did not receive a cancellation prior to the monthly billings.
LA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, due to her attempt to cancel in October a refund in the amount of $has been processed back to the *** *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate member’s feedback and LA Fitness apologizes for his experienceThis is not the type of experience we want any of our members to have and it should be noted that the personal trainer he was working with is no longer with the companyWe have other personal trainers on staff ready to
provide member with the services for which he contractedHowever, member seems intent on not continuing with the service or fulfilling his contractual obligationIf he no longer wishes to continue with the service, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to *** *** on 10/18/regarding the cancellation
of his monthly billed membership*** *** states he cancelled his membership
in September
Our records indicate we have not received a cancellationHowever
as a courtesy an immediate cancellation has been processed and no
further
billing will occurA refund in the amount of $has been refunded back to
the *** card on fileRefund take about 5-business days to be refunded back
Member is satisfiedThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.LA fitness made promises and then did not hold to themI have been thrown between several trainers and as each decided to leave they pass me off, but with no follow up from LA fitness to ensure the promises are metI have also reached out and even gone into the location on many occasions to try and get this resolved with anther trainer, but have had trainers there no show on different occasions with no consequence to the company or even accommodationIf I show up late or no show, it's my money I lose, what about when their employees do the same? I have given this company more than enough chances to resolve the issues and feel that my time is valuable and I have very little spare time to be blown off this wayThey are doing me no good service by taking my money then having no follow through on the "product" they promisedThere has been no "reasonable effort" made to uphold the promises their employees made when talking me into this serviceAnd has been no "reasonable effort" made to correct itLA fitness is full of empty promises and very poor customer service when "trying" to fulfill their commitment.
Regards,
*** *** ***
LA Fitness processed refunds totaling $(refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/30/(the “Initial Term”)At the time of the sale, she paid a total of $259.00, which included the enrollment fee, processing fee and payment for the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 8/27/Our records do not reflect that member was billed earlyShe was billed on 9/24/14, 10/22/and 11/19/in accordance with these termsThus, we are not responsible for her bank fee and there is no grounds to now terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementMember elected to take advantage of this cancellation provision, paid the cancellation fee on 12/3/and the remaining term of her personal training agreement has been cancelled accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory to me. I have received a full refund from LA Fitness on Saturday February 14, 2015 and consider the matter closed. I am grateful to and thank the Revdex.com of San Diego for its intervention on my behalf
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of training sessions to be paid out over a minimum initial term of months, beginning 1/6/(the “Initial Term”)These terms are clearly outlined at the
top of page of the AgreementHer Agreement also states that training sessions will expire days after the last billingThis provision is clearly outlined on page of the Agreement as we all the New Client Checklist which was included with a copy of the agreement (copies of the Agreement and New Client Checklist are included with this response)Accordingly, any unused sessions expired days after member completed the Initial TermHowever, LA Fitness has reinstated the expired sessions and will allow member as much time as she needs to complete her remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member's remaining personal training sessions have been reinstated and he will have until 4/30/to use them
Management contacted *** *** regarding her concern. *** *** states that she cancelled her membership and would get a full refund. To resolve this matter, management as a courtesy agreed to honor a full refund in the amount of $Refunds typically could take up to 5-
business days to complete and will go back to the *** on fileWe believe this matter to be resolved. Thank you
Management has made several attempts to contact *** *** to discuss her concerns regarding the membership agreement she signed on June 27, at our *** ** location However, we have not received a return callAs a courtesy, we have waived a balance on the account of $
and issued a refund in the amount of $to the *** Card on file
Refunds typically take 5-business days to completeThe refund of $is based on the difference of the rate member signed on her agreement for $monthly and the rate she thought was available for $monthlyWe believe this will resolve *** *** concerns and encourage her to return our calls should she need additional assistanceThank you
RevDex.com:
I did receive a phone call from LAF, the business, in respond to complaint ID *** and I have acknowledged their apology during the phone conversationHowever, the business do not indicate whether or not LAF would do anything to improve facility management in general (For instance, this LAF location has been have the issues with dirty locker room, extremely crowded parking, etc.) or the closing procedure in particularTherefore, my satisfaction as a paying member to the business would be totally up to the business to execute such a improvement plan to prevent management errors/failures of any kind from happening in the future
I would wait and see for the business to perform this improvement and, if it does, I will consider this complaint being resolved
Regards,
*** ***
Management has made several attempts to contact *** *** We encourage her to return our call in order to discuss her concerns furtherThank you
Management spoke to member regarding his complaint. Management as a courtesy will refund the last three month of dues $equaling $The refund will be processed to the *** *** we have on file and could take up to 7-to be completed. We believe this matter to be
resolved.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The sales representative was deceptive in not explaining the length of contract and that I would be charged a initiation feeSince there can be no resolution to this please inform the company to no longer contact me regarding this account or collection of any fees owedThey can contact my lawyer at *** Regards,*** ***
Member’s regular fitness membership was a month to month agreement that he could cancel at any time with written noticeLA Fitness received member’s cancellation request on 1/29/and the membership was cancelled accordinglyHowever, unlike his month to month fitness membership, member agreed to
a minimum initial term of months for his personal training services agreement, beginning 12/13/(the “Initial Term”)He paid a total of $up front, which included the processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $160.00, every four weeks, beginning 1/13/These terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by signing the three separate sections outlining the payment scheduleHis personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and new Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of the agreement should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
I was a member of the *** *** *** ** ***
** as of May I signed a month Personal Training contract in which I paid $per month for monthly sessionsI was told at the time of sign up that the sessions did not expireI received notification that the club would be permanently closing on 4/10/and for all members to call Customer Service to get assistance in resolving any and all membership issuesI have called several times as recent as 8/11/and still have no resolve on uses the final portion of my personal trainingsI have spoken to regional managers for the *** *** ** and *** ** fitness club and still no resolveI am currently requesting repayment for my sessions that have not been used totaling $Each time I reach out to the Corporate Office of Fitness International LLC I am met with some sort of difficulty in resolving my issue the staff is rude and unwilling to assistI have paid for services that have not been renderedI have joined a fitness club that is closer to my base of operationsI should not have to travel 10+ miles to utilize my personal trainings, nor should I be held liable that the club I signed up with closed its doorsAgain I have detail stating the trainings do not expire as they are still available months after my contract ended.I would like a full refund of the remaining unused personal training sessions
Yes, this is the same contract from the earlier disputeLA fitness still has not resolved my issuesI have continued to work to get this resolved to no availEach time I call in I am treated harshly and I called their called center on 8/11/and requested a call and have yet to receive correspondenceI have explained several time that I should not have to travel 10+ miles to get to a facilityIt is absurd that no mutually agreeable remedy has come aboutI have already paid $I am simply requesting the balance of $This matter still needs to be resolved. Regards,*** ***
Management contacted *** *** regarding her concerns with billing adjustments that were requested for her monthly billed family membership and the experience with local staff when attempting to update her accountsBased on that conversation, we understand that the request to change the billing
information was applied to the family membership but was not updated on the Kids Klub membershipWe apologize for the inconvenience and regret that *** *** came away from interactions with local staff feeling like our staff has not behaved professionallyAs a courtesy, we processed a refund of $on her family membership and $on the Kids Klub membershipThe refunds will be processed back to the *** card on file and typically take 5-business days to complete*** *** has decided to continue with her membershipsWe believe this matter to be resolvedThank you
Management contacted *** *** regarding her attempt to cancel her monthly billed membership in October of Although we did not receive a cancellation prior to the monthly billings.
LA Fitness provides members with the option to cancel their membership at any location between the
hours of 8-Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
As a courtesy, due to her attempt to cancel in October a refund in the amount of $has been processed back to the *** *** on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We appreciate member’s feedback and LA Fitness apologizes for his experienceThis is not the type of experience we want any of our members to have and it should be noted that the personal trainer he was working with is no longer with the companyWe have other personal trainers on staff ready to
provide member with the services for which he contractedHowever, member seems intent on not continuing with the service or fulfilling his contractual obligationIf he no longer wishes to continue with the service, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision should member elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to *** *** on 10/18/regarding the cancellation
of his monthly billed membership*** *** states he cancelled his membership
in September
Our records indicate we have not received a cancellationHowever
as a courtesy an immediate cancellation has been processed and no
further
billing will occurA refund in the amount of $has been refunded back to
the *** card on fileRefund take about 5-business days to be refunded back
Member is satisfiedThank you