Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company still has on record a total of personal training sessions that were never providedI basically paid them for personal training sessions that were not providedI was tossed from trainer to trainer, stood up by trainers that never showed up to appointmentsThis was a joke to themI paid $for a first month of nothingI'm grateful for the second month charge refund of $360, but they still have the first $
Member’s personal training agreement also includes a provision that allows him to terminate the agreement early, without a fee, in the event that he relocates his residence to a location farther than miles from LA Fitness locationsMember may cancel his agreement upon presenting LA Fitness with reasonable evidence of such relocation
Management spoke to *** *** on 5/8/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occur. A refund in the amount of $has been refunded back to the Checking account on fileMember is
satisfiedThank you
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Management has made several attempts to contact Mr*** regarding the cancellation of his monthly billed membershipPer his request a cancellation has been processed and no further billing will occurA refund In the amount of $has been refunded back to the Visa cardRefunds take about
5-business days to be refundedWe believe this matter to be resolvedThank you
Management spoke to member regarding her complaint
As a courtesy, we agreed to refund $and will provide her boyfriend with a two week guest pass
We believe this matter to be resolvedThank you
Management spoke to *** *** on 2/16/regarding the cancellation of his monthly billed membershipPer his request an immediate cancellation has been processed and no further billingwill occurA refund in the amount of $has been processed back to the *** cardRefunds
take about 5-business days to be refundedMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%Member appreciated the offer but has elected to continue with his training
program for the timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
District Manager made NO attempts to contact meI have received
a notification about the personal trainer contract cancellation on 3/26/through
my email from LA Fitness, in other words, “numerous attempts to contact” is a flaccid
excuseIf you can’t contact me by phone, send an email, if not successful with
email, try mailing a letter I’m a
business person as well and I know how to contact my clients through numerous
channelsThe management’s customer service lacks responsibility and accountability
when cooperating with clients
If I do not get refunded for February and March in the total
amount of $the next step will be court
Regards,
*** * ***
Management spoke to *** *** and apologized for the excessive calls regarding updating billingWe have since received his cancellation request and no further billing will occurMember is satisfiedThank you
LA Fitness processed refunds totaling $(refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/30/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeMember was reminded of these terms when she spoke to our Area Manager *** and Personal Training Director *** on 11/14/LA Fitness *** honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with Mr*** regarding his concernsManagement apologized to Mr*** and explained that he could circumvent price presentation by paying the $day pass feeNo refund is owed but Management will honor a two week guest pass for Mr*** and for his guest
which was Emailed to himWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:Attached I have the email from my bank for the attempted charges And one actually charge of $The person I spoke to said they needed my card to locate the chargeI did not have the card anymote I had to go into my bank to obtain a new card and the old card was destroyed due to fraud I feel as if la fitness does not feel my complaint is credible
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am currently disabled and
unable to go into the club to cancel the membership Is it possible for a representative to assist me over the phone?I've been trying to cancel this for several months
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The District Vice President never contacted meI got in contact by a representative few days ago but never address my concerns and refuse to take any responsibilityI asked them whether it is fine to ignore and not provide a service to someone that they promiseThey never respond to my question and even try to lie that I am not answering their phone calls (which I always answer)They did offer to cancel the years contract a month ago but if I pay the past month due which is unfair because I wanted to cancel since June. They are now harassing me because they are telling me that the Revdex.com are not going to resolve this issue and I should accept their "offer." Before reporting to the Revdex.com, I wanted to work something out with them but they refusedI would of taking their offer but since they do not wanted to work with me before, now I demands them to refund my money back and an apology from the Vice PresidentIf they cannot even do an apology, then it goes to show that this company is stealing people money and they do not care about their customers.
Regards,
*** ***
Management spoke to *** ***r on 8/4/regarding the incident that occurred with utilizing a guest passWe apologized for the experience he hadTo resolve this issue a two week guest pass has been issued and all management staff is awareMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company still has on record a total of personal training sessions that were never providedI basically paid them for personal training sessions that were not providedI was tossed from trainer to trainer, stood up by trainers that never showed up to appointmentsThis was a joke to themI paid $for a first month of nothingI'm grateful for the second month charge refund of $360, but they still have the first $
Member’s personal training agreement also includes a provision that allows him to terminate the agreement early, without a fee, in the event that he relocates his residence to a location farther than miles from LA Fitness locationsMember may cancel his agreement upon presenting LA Fitness with reasonable evidence of such relocation
Management spoke to *** *** on 5/8/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occur. A refund in the amount of $has been refunded back to the Checking account on fileMember is
satisfiedThank you
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Management has made several attempts to contact Mr*** regarding the cancellation of his monthly billed membershipPer his request a cancellation has been processed and no further billing will occurA refund In the amount of $has been refunded back to the Visa cardRefunds take about
5-business days to be refundedWe believe this matter to be resolvedThank you
Management spoke to member regarding her complaint
As a courtesy, we agreed to refund $and will provide her boyfriend with a two week guest pass
We believe this matter to be resolvedThank you
Member's remaining personal training sessions have been reinstated and he will have until 4/30/to use them
Management spoke to *** *** on 2/16/regarding the cancellation of his monthly billed membershipPer his request an immediate cancellation has been processed and no further billingwill occurA refund in the amount of $has been processed back to the *** cardRefunds
take about 5-business days to be refundedMember is satisfiedThank you
LA Fitness contacted member regarding his concerns and, in light of any possible misunderstanding at the point of sale, we offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%Member appreciated the offer but has elected to continue with his training
program for the timeLA Fitness remains willing to honor the reduced cancellation fee should member elect to take advantage of it in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
District Manager made NO attempts to contact meI have received
a notification about the personal trainer contract cancellation on 3/26/through
my email from LA Fitness, in other words, “numerous attempts to contact” is a flaccid
excuseIf you can’t contact me by phone, send an email, if not successful with
email, try mailing a letter I’m a
business person as well and I know how to contact my clients through numerous
channelsThe management’s customer service lacks responsibility and accountability
when cooperating with clients
If I do not get refunded for February and March in the total
amount of $the next step will be court
Regards,
*** * ***
Management spoke to *** *** and apologized for the excessive calls regarding updating billingWe have since received his cancellation request and no further billing will occurMember is satisfiedThank you
LA Fitness processed refunds totaling $(refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/30/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeMember was reminded of these terms when she spoke to our Area Manager *** and Personal Training Director *** on 11/14/LA Fitness *** honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with Mr*** regarding his concernsManagement apologized to Mr*** and explained that he could circumvent price presentation by paying the $day pass feeNo refund is owed but Management will honor a two week guest pass for Mr*** and for his guest
which was Emailed to himWe believe this matter to be resolvedThank you
Our District Operations Manager contacted member regarding his concerns and we made his remaining sessions available for him to use
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:Attached I have the email from my bank for the attempted charges And one actually charge of $The person I spoke to said they needed my card to locate the chargeI did not have the card anymote I had to go into my bank to obtain a new card and the old card was destroyed due to fraud I feel as if la fitness does not feel my complaint is credible
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am currently disabled and
unable to go into the club to cancel the membership Is it possible for a representative to assist me over the phone?I've been trying to cancel this for several months
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The District Vice President never contacted meI got in contact by a representative few days ago but never address my concerns and refuse to take any responsibilityI asked them whether it is fine to ignore and not provide a service to someone that they promiseThey never respond to my question and even try to lie that I am not answering their phone calls (which I always answer)They did offer to cancel the years contract a month ago but if I pay the past month due which is unfair because I wanted to cancel since June. They are now harassing me because they are telling me that the Revdex.com are not going to resolve this issue and I should accept their "offer." Before reporting to the Revdex.com, I wanted to work something out with them but they refusedI would of taking their offer but since they do not wanted to work with me before, now I demands them to refund my money back and an apology from the Vice PresidentIf they cannot even do an apology, then it goes to show that this company is stealing people money and they do not care about their customers.
Regards,
*** ***
Management spoke to *** ***r on 8/4/regarding the incident that occurred with utilizing a guest passWe apologized for the experience he hadTo resolve this issue a two week guest pass has been issued and all management staff is awareMember is satisfiedThank you