Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/23/(the "Initial Term")Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 1/23/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member's agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member's personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHowever, as of the time of this response, member has not paid any of the dues owed since 2/23/Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Ms*** regarding her concernsManagement states that a check in the amount of $was given directly to Ms***Ms*** wishes to remain a member. We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 5/7/regarding the incident that occurred with some personal property left behind at our *** *** *** locationWe advised *** *** we do have a lost and found however we are not responsible for lost or stolen itemsWe are more than happy to cooperate
with authorities in any investigation regarding the loss of her property
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In multiple messages, I have said that this is in regards to a refund of the monthly services that the company got out of me after my membership was to be canceledManagement doesn't address this when there was promises by the sales people of a refundNothing has ever been brought up about thisThe responses in this email don't even address this as an issueI don't find this to be a resolution since my complaint about the services was about the additional months I should be refunded forCancellation was taken care of on the customer's end per the requirements of the company and without further help from the companyEverything else that has been promised was never followed through on
Regards,
*** ***
Management spoke with Mr*** regarding his concernsManagement apologized to Mr*** and explained that he could circumvent price presentation by paying the $day pass feeNo refund is owed but Management will honor a two week guest pass for Mr*** and for his guest
which was Emailed to himWe believe this matter to be resolvedThank you
our previous response still standsA full refund has been issued in the amount of $back to the *** cardRefunds take about 5-business days to be refunded back*** *** membership will remain at revoked status and will not be reinstated at this timeNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/30/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeMember was reminded of these terms when she spoke to our Area Manager *** and Personal Training Director *** on 11/14/LA Fitness *** honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The District Vice President never contacted meI got in contact by a representative few days ago but never address my concerns and refuse to take any responsibilityI asked them whether it is fine to ignore and not provide a service to someone that they promiseThey never respond to my question and even try to lie that I am not answering their phone calls (which I always answer)They did offer to cancel the years contract a month ago but if I pay the past month due which is unfair because I wanted to cancel since June. They are now harassing me because they are telling me that the Revdex.com are not going to resolve this issue and I should accept their "offer." Before reporting to the Revdex.com, I wanted to work something out with them but they refusedI would of taking their offer but since they do not wanted to work with me before, now I demands them to refund my money back and an apology from the Vice PresidentIf they cannot even do an apology, then it goes to show that this company is stealing people money and they do not care about their customers.
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a customer consideration, we agreed to refund one month of dues $Refunds typically could take up to 7-business days to complete and will go back to the checking account on fileWe believe this matter to be resolved and Mr
*** satisfied that the pool is now reopenedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/9/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/7/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of her agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of her agreement, was sent to the e-mail address member provided on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to member regarding her complaint
As a courtesy, we agreed to refund $and will provide her boyfriend with a two week guest pass
We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
District Manager made NO attempts to contact meI have received
a notification about the personal trainer contract cancellation on 3/26/through
my email from LA Fitness, in other words, “numerous attempts to contact” is a flaccid
excuseIf you can’t contact me by phone, send an email, if not successful with
email, try mailing a letter I’m a
business person as well and I know how to contact my clients through numerous
channelsThe management’s customer service lacks responsibility and accountability
when cooperating with clients
If I do not get refunded for February and March in the total
amount of $the next step will be court
Regards,
*** * ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company still has on record a total of personal training sessions that were never providedI basically paid them for personal training sessions that were not providedI was tossed from trainer to trainer, stood up by trainers that never showed up to appointmentsThis was a joke to themI paid $for a first month of nothingI'm grateful for the second month charge refund of $360, but they still have the first $
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke to Mr*** on 12/10/regarding theaccuracy of his check-insWe advise our members to monitor their check-ins regularlyshould they be receiving insurance reimbursementAs we cannot go back and addin check-ins after the factAfter explaining how the system works in regardsto
the check in process and how he can monitor them, we advised Mr*** norefund is owedMember understandsWe believe this matter to be resolved.Thank you
Our previous response still stands
Management spoke to *** *** regarding an incident that occurred at our New *** locationMember was advised at the time of the incident by law enforcement his membership was being cancelled and a refund would be processedWe have honored that request and pro-rated refund in the amount of $due to usage up until 12/4/15 has been refunded back to the *** cardRefunds take about 5-business days to be processedNo further action will be takenThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member’s personal training agreement also includes a provision that allows him to terminate the agreement early, without a fee, in the event that he relocates his residence to a location farther than miles from LA Fitness locationsMember may cancel his agreement upon presenting LA Fitness with reasonable evidence of such relocation
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/23/(the "Initial Term")Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 1/23/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member's agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement and the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member's personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeHowever, as of the time of this response, member has not paid any of the dues owed since 2/23/Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Ms*** regarding her concernsManagement states that a check in the amount of $was given directly to Ms***Ms*** wishes to remain a member. We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 5/7/regarding the incident that occurred with some personal property left behind at our *** *** *** locationWe advised *** *** we do have a lost and found however we are not responsible for lost or stolen itemsWe are more than happy to cooperate
with authorities in any investigation regarding the loss of her property
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In multiple messages, I have said that this is in regards to a refund of the monthly services that the company got out of me after my membership was to be canceledManagement doesn't address this when there was promises by the sales people of a refundNothing has ever been brought up about thisThe responses in this email don't even address this as an issueI don't find this to be a resolution since my complaint about the services was about the additional months I should be refunded forCancellation was taken care of on the customer's end per the requirements of the company and without further help from the companyEverything else that has been promised was never followed through on
Regards,
*** ***
Management spoke with Mr*** regarding his concernsManagement apologized to Mr*** and explained that he could circumvent price presentation by paying the $day pass feeNo refund is owed but Management will honor a two week guest pass for Mr*** and for his guest
which was Emailed to himWe believe this matter to be resolvedThank you
Our District Operations Manager contacted member regarding his concerns and we made his remaining sessions available for him to use
our previous response still standsA full refund has been issued in the amount of $back to the *** cardRefunds take about 5-business days to be refunded back*** *** membership will remain at revoked status and will not be reinstated at this timeNo further action will be takenThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 10/30/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 11/27/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeMember was reminded of these terms when she spoke to our Area Manager *** and Personal Training Director *** on 11/14/LA Fitness *** honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The District Vice President never contacted meI got in contact by a representative few days ago but never address my concerns and refuse to take any responsibilityI asked them whether it is fine to ignore and not provide a service to someone that they promiseThey never respond to my question and even try to lie that I am not answering their phone calls (which I always answer)They did offer to cancel the years contract a month ago but if I pay the past month due which is unfair because I wanted to cancel since June. They are now harassing me because they are telling me that the Revdex.com are not going to resolve this issue and I should accept their "offer." Before reporting to the Revdex.com, I wanted to work something out with them but they refusedI would of taking their offer but since they do not wanted to work with me before, now I demands them to refund my money back and an apology from the Vice PresidentIf they cannot even do an apology, then it goes to show that this company is stealing people money and they do not care about their customers.
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a customer consideration, we agreed to refund one month of dues $Refunds typically could take up to 7-business days to complete and will go back to the checking account on fileWe believe this matter to be resolved and Mr
*** satisfied that the pool is now reopenedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/9/(the “Initial Term”)She paid a total of $up front, which included the processing fee and payment for the
first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 10/7/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and she acknowledged her understanding of these billing terms by initialing the separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement
This provision is clearly outlined on page of her agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentIt is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of her agreement, was sent to the e-mail address member provided on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she was not entitled to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to member regarding her complaint
As a courtesy, we agreed to refund $and will provide her boyfriend with a two week guest pass
We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
District Manager made NO attempts to contact meI have received
a notification about the personal trainer contract cancellation on 3/26/through
my email from LA Fitness, in other words, “numerous attempts to contact” is a flaccid
excuseIf you can’t contact me by phone, send an email, if not successful with
email, try mailing a letter I’m a
business person as well and I know how to contact my clients through numerous
channelsThe management’s customer service lacks responsibility and accountability
when cooperating with clients
If I do not get refunded for February and March in the total
amount of $the next step will be court
Regards,
*** * ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The company still has on record a total of personal training sessions that were never providedI basically paid them for personal training sessions that were not providedI was tossed from trainer to trainer, stood up by trainers that never showed up to appointmentsThis was a joke to themI paid $for a first month of nothingI'm grateful for the second month charge refund of $360, but they still have the first $
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke to Mr*** on 12/10/regarding theaccuracy of his check-insWe advise our members to monitor their check-ins regularlyshould they be receiving insurance reimbursementAs we cannot go back and addin check-ins after the factAfter explaining how the system works in regardsto
the check in process and how he can monitor them, we advised Mr*** norefund is owedMember understandsWe believe this matter to be resolved.Thank you
Our previous response still stands
Management spoke to *** *** regarding an incident that occurred at our New *** locationMember was advised at the time of the incident by law enforcement his membership was being cancelled and a refund would be processedWe have honored that request and pro-rated refund in the amount of $due to usage up until 12/4/15 has been refunded back to the *** cardRefunds take about 5-business days to be processedNo further action will be takenThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member’s personal training agreement also includes a provision that allows him to terminate the agreement early, without a fee, in the event that he relocates his residence to a location farther than miles from LA Fitness locationsMember may cancel his agreement upon presenting LA Fitness with reasonable evidence of such relocation