Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From:***Date: Tue, Apr 5, at 2:PMSubject: Disputing LA fitness' claims.To:***Dear Revdex.com
This is in response to LA fitness' claims regarding my dispute with them
I DID NOT enter into any contract with LA fitnessThe contract forms they claimed I signed and received was only given to me after they claimed I had a contract with themI contacted the LA fitness customer service help line on the 22nd of February complaining about not been aware of any contract with them and the LA fitness agent instructed me to pick up a copy of the said contract form the next day Monday the 23rd from the front desk of LA fitness *** So I received the said contract form for the very first time on the23rd of February twelve days after I had been overcharged to use their service
I did not receive any receipt of my payment hence not noticing that I was overcharged almost $more which I immediately reported to the claims department of my bankWhile signing the said contract forms, I was made to understand I was signing the rules and regulations of the facility forms not to use steroids, fight in the gym and other unruly behaviorsIt was electronically signed so I was NEVER made to read anything which I now regret because I didn't think LA fitness will deceive me into signing anything other than what I was made to understand I was signing
I have called the LA fitness cp line severally, visited the facility in *** where I live countless times but was constantly told by the general manager that the issue will be resolvedI even visited the police department in *** *** reporting the fraudulent transaction on my account and was referred to the Justice of peace who manages civil matters.
La fitness is only interested in taking money from people without even rendering professional service or addressing disputes like this with any careLa fitness has only contacted me twice informing me to update my account details since they can no longer charge my account but have not seen it necessary or reasonable to reach out to me and resolve this whole issue amicably and responsibly
They earlier Ignored Revdex.com when they were first contacted and have only responded because they can no longer take any more money from meI totally understand what a contract is and will not deliberately breach it
If LA fitness claims I'm breaching my contract with it and defaulting in paying my dues, it should report me to the appropriate authority and take whatever actions that are necessary as I stand my grounds on not entering into any contract with LA fitness
I want to appreciate the Revdex.com for it's help and professionalism in helping me reach out to LA fitness regarding my issues with themThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President, ***, W., spoke to member regarding her concerns and she will resume with the serviceWe were able to accommodate her schedule and have scheduled her personal training sessions out for the next weeksIn addition, member has ***'s direct contact
information for further assistance should she encounter any issues with her service in the future
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the plumber has been called out to investigate this issue in Mr***'s complaintWe plan on fixing these issues as soon as possibleWe believe we have taken the necessary steps to resolve this matter
Management has made several attempts to contact Mrs*** regarding her concerns with an experience at our Lawrence locationHowever, we have not received a return callWe encourage Mrs*** to return our calls so we can adequately discuss her concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/27/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/27/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeNevertheless, we offered to reduce the cancellation fee from 50% of the remaining Agreement balance down to 33%Please note that we were not contractually obligated to reduce the cancellation fee, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee of $on 9/18/We cancelled the remaining term of his Agreement accordinglyHowever, member is not entitled to a refund of the fee that he voluntary paid to terminate his Agreement early
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Nobody named Jody ever contacted meI have NEVER received a phone call from anybody named *** I have been waiting and waiting for someone to contact meWho is this *** *** person? I have never heard of this name, nor have I spoke to anyoneI have left almost a dozen messages at the *** *** location and every time I've called I got the genetic response from the young girl at the counter "I'm trying to get ahold of someone to call you, I'm working on it"She told me that she had been leaving messages for someone to call me, and I've not heard a wordLA Fitness is lying and committing yet another fraud, nobody called me, especially someone named ***
Is this a male or female? I've received no calls from anyoneThey are lying yet againThey lie and are wrongThis alleged phone call in July never took placeI am a nurse and work hour shifts, and I cannot talk to anybody during working hours! I work into the evening, and didn't speak to anybody! I can't use my cell phone on my nursing floorThey are lying again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your refereWhat is the offer - I really don't see what the offer is?
Regards,
Scott ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Contract I signed with them two years ago stated that I could transfer to any other gym at no additional cost*** in *** also agreed with my statement and that's why he told me to contact *** in *** gymWhen you do a transfer it means that they will take your membership and transfer it to another gym without making any changesThey are making me pay a lot more ($more per year) for no reasonI am very busy right now with moving and workBut I will actively look around to join another gym once I have free timeThis incident makes me not want to trust them because the business has shown many signs of dishonesty on their contract and unprofessionalism when you call to speak with a customer service representative
The recent law suits in NY and other statements regarding their advertise and breaking their own contracts backs up my statement. Regards,*** ***
Date Sent: 5/13/11:30:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I would be willing to pay the 25% of the remaining balance of my contractNo one has conwill wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** *** ***
Management spoke with member briefly regarding her concerns and have not received a call backAs a courtesy we agreed to cancel with a full refund of $but she disputed with her credit card company as a charge backIf charge back reverses we will process the refund. Should
member wish to discuss further, we encourage her to call usWe believe this matter to be resolvedThank you
Management contacted *** *** via email regarding cancellationMember attempted to cancel and receive a full refundAs a courtesy, we have honored his request and processed a cancellation on 3/23/A full refund in the amount of $was processed back to the checking
account on fileRefunds typically take 5-7 business days to completeWe believe this matter to be resolvedThank you
Management spoke to Ms*** on 9/29/regarding hermembership at that time a cancellation was processed and no further billing hasoccurredThe balance in the amount of has been waived per Ms***request to avoid a Revdex.com complaintMember stated she was satisfied at that timeof
resolutionThank you
Management contacted *** *** regarding his concerns with having the doors closed during the cycles classesWe agreed that during classes the doors should remain closed and will address with club staffMember is satisfiedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 2/12/(the “Initial Term”)He paid a total of $up front which included the processing fee and the first four weeks of sessionsHe further
agreed to make more payments, in the amount of $200.00, every four weeks, beginning 3/12/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment
It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member states that his personal trainer failed to show up on two occasions and has not provided the type of service he expectedLA Fitness realizes that if this happens, it is a very frustrating experience for the client
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that two sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those two sessions as well as providing two additional free sessions
In addition, we can address his concerns with his trainer or assign him to a new trainer better suited to his needsThere is no grounds to now cancel the agreementNevertheless, if member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Management contacted *** *** regarding the miscommunication that occurred at the time of joining his monthly billed family membership
Due to misinformation given at the time of point of sale, we have offered to reinstate his membership and upgrade his access to multi club access as he states
he was to be given such access at the time of joiningMember declined and requested full refund for *** *** membershipA refund in the amount of $has been refunded back to the *** card on file for her portion of the membership
Refunds take about 5-business days to be refundedMember is satisfied
We believe this matter to be resolvedThank you
As outlined in our initial response, LA Fitness did not receive the cancellation fee from member to terminate her agreement early and it must be paid in full at the time of the cancellation request, not in monthly installmentsIt should also be noted that our District Manager made several attempts to contact member regarding her concerns but we did not receive a response from herNevertheless, we have cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to M.r *** on 12/15/regarding hismonthly billed membershipWe have processed an immediate cancellation pre hisrequest and the balance in the amount of $has been waivedNo furtherbilling will occurOn Mr***’s new membership a refund in the amount of$has been
processed back to the Visa card on fileMember is satisfied.Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
p line severally, visited the facility in *** where I live countless times but was constantly told by the general manager that the issue will be resolvedI even visited the police department in *** *** reporting the fraudulent transaction on my account and was referred to the Justice of peace who manages civil matters.
From:***Date: Tue, Apr 5, at 2:PMSubject: Disputing LA fitness' claims.To:***Dear Revdex.com
This is in response to LA fitness' claims regarding my dispute with them
I DID NOT enter into any contract with LA fitnessThe contract forms they claimed I signed and received was only given to me after they claimed I had a contract with themI contacted the LA fitness customer service help line on the 22nd of February complaining about not been aware of any contract with them and the LA fitness agent instructed me to pick up a copy of the said contract form the next day Monday the 23rd from the front desk of LA fitness *** So I received the said contract form for the very first time on the23rd of February twelve days after I had been overcharged to use their service
I did not receive any receipt of my payment hence not noticing that I was overcharged almost $more which I immediately reported to the claims department of my bankWhile signing the said contract forms, I was made to understand I was signing the rules and regulations of the facility forms not to use steroids, fight in the gym and other unruly behaviorsIt was electronically signed so I was NEVER made to read anything which I now regret because I didn't think LA fitness will deceive me into signing anything other than what I was made to understand I was signing
I have called the LA fitness c
La fitness is only interested in taking money from people without even rendering professional service or addressing disputes like this with any careLa fitness has only contacted me twice informing me to update my account details since they can no longer charge my account but have not seen it necessary or reasonable to reach out to me and resolve this whole issue amicably and responsibly
They earlier Ignored Revdex.com when they were first contacted and have only responded because they can no longer take any more money from meI totally understand what a contract is and will not deliberately breach it
If LA fitness claims I'm breaching my contract with it and defaulting in paying my dues, it should report me to the appropriate authority and take whatever actions that are necessary as I stand my grounds on not entering into any contract with LA fitness
I want to appreciate the Revdex.com for it's help and professionalism in helping me reach out to LA fitness regarding my issues with themThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President, ***, W., spoke to member regarding her concerns and she will resume with the serviceWe were able to accommodate her schedule and have scheduled her personal training sessions out for the next weeksIn addition, member has ***'s direct contact
information for further assistance should she encounter any issues with her service in the future
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the plumber has been called out to investigate this issue in Mr***'s complaintWe plan on fixing these issues as soon as possibleWe believe we have taken the necessary steps to resolve this matter
Management has made several attempts to contact Mrs*** regarding her concerns with an experience at our Lawrence locationHowever, we have not received a return callWe encourage Mrs*** to return our calls so we can adequately discuss her concernsThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/27/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/27/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeNevertheless, we offered to reduce the cancellation fee from 50% of the remaining Agreement balance down to 33%Please note that we were not contractually obligated to reduce the cancellation fee, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee of $on 9/18/We cancelled the remaining term of his Agreement accordinglyHowever, member is not entitled to a refund of the fee that he voluntary paid to terminate his Agreement early
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Nobody named Jody ever contacted meI have NEVER received a phone call from anybody named *** I have been waiting and waiting for someone to contact meWho is this *** *** person? I have never heard of this name, nor have I spoke to anyoneI have left almost a dozen messages at the *** *** location and every time I've called I got the genetic response from the young girl at the counter "I'm trying to get ahold of someone to call you, I'm working on it"She told me that she had been leaving messages for someone to call me, and I've not heard a wordLA Fitness is lying and committing yet another fraud, nobody called me, especially someone named ***
Is this a male or female? I've received no calls from anyoneThey are lying yet againThey lie and are wrongThis alleged phone call in July never took placeI am a nurse and work hour shifts, and I cannot talk to anybody during working hours! I work into the evening, and didn't speak to anybody! I can't use my cell phone on my nursing floorThey are lying again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your refereWhat is the offer - I really don't see what the offer is?
Regards,
Scott ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Contract I signed with them two years ago stated that I could transfer to any other gym at no additional cost*** in *** also agreed with my statement and that's why he told me to contact *** in *** gymWhen you do a transfer it means that they will take your membership and transfer it to another gym without making any changesThey are making me pay a lot more ($more per year) for no reasonI am very busy right now with moving and workBut I will actively look around to join another gym once I have free timeThis incident makes me not want to trust them because the business has shown many signs of dishonesty on their contract and unprofessionalism when you call to speak with a customer service representative
The recent law suits in NY and other statements regarding their advertise and breaking their own contracts backs up my statement. Regards,*** ***
Date Sent: 5/13/11:30:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I would be willing to pay the 25% of the remaining balance of my contractNo one has conwill wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** *** ***
Management spoke with member briefly regarding her concerns and have not received a call backAs a courtesy we agreed to cancel with a full refund of $but she disputed with her credit card company as a charge backIf charge back reverses we will process the refund. Should
member wish to discuss further, we encourage her to call usWe believe this matter to be resolvedThank you
Management contacted *** *** via email regarding cancellationMember attempted to cancel and receive a full refundAs a courtesy, we have honored his request and processed a cancellation on 3/23/A full refund in the amount of $was processed back to the checking
account on fileRefunds typically take 5-7 business days to completeWe believe this matter to be resolvedThank you
Management spoke to Ms*** on 9/29/regarding hermembership at that time a cancellation was processed and no further billing hasoccurredThe balance in the amount of has been waived per Ms***request to avoid a Revdex.com complaintMember stated she was satisfied at that timeof
resolutionThank you
Management contacted *** *** regarding his concerns with having the doors closed during the cycles classesWe agreed that during classes the doors should remain closed and will address with club staffMember is satisfiedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 2/12/(the “Initial Term”)He paid a total of $up front which included the processing fee and the first four weeks of sessionsHe further
agreed to make more payments, in the amount of $200.00, every four weeks, beginning 3/12/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment
It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member states that his personal trainer failed to show up on two occasions and has not provided the type of service he expectedLA Fitness realizes that if this happens, it is a very frustrating experience for the client
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that two sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those two sessions as well as providing two additional free sessions
In addition, we can address his concerns with his trainer or assign him to a new trainer better suited to his needsThere is no grounds to now cancel the agreementNevertheless, if member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Management contacted *** *** regarding the miscommunication that occurred at the time of joining his monthly billed family membership
Due to misinformation given at the time of point of sale, we have offered to reinstate his membership and upgrade his access to multi club access as he states
he was to be given such access at the time of joiningMember declined and requested full refund for *** *** membershipA refund in the amount of $has been refunded back to the *** card on file for her portion of the membership
Refunds take about 5-business days to be refundedMember is satisfied
We believe this matter to be resolvedThank you
As outlined in our initial response, LA Fitness did not receive the cancellation fee from member to terminate her agreement early and it must be paid in full at the time of the cancellation request, not in monthly installmentsIt should also be noted that our District Manager made several attempts to contact member regarding her concerns but we did not receive a response from herNevertheless, we have cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to M.r *** on 12/15/regarding hismonthly billed membershipWe have processed an immediate cancellation pre hisrequest and the balance in the amount of $has been waivedNo furtherbilling will occurOn Mr***’s new membership a refund in the amount of$has been
processed back to the Visa card on fileMember is satisfied.Thank you