Our records reflect that member scheduled a session on 12/16/However, we will process a refund in an effort to resolve her complaintMember paid $on 12/23/and a refund in the amount of $was processed on 12/24/We will process a refund for the difference of $Please
allow 5-business days for the refund to post to the account
Management spoke with Ms*** regarding her concernsMs*** wants her membership cancelled which we honored on 1-13-and is seeking a refund for her entire membership because she brought this issue up at the beginningManagement states that this issue was brought to our attention in October Nevertheless, a resolution was offered to Ms*** which she states that she will think about and will call Management backHowever, we have not received a return callWe stand ready to honor a three month refund, freeze membership for free or reinstateShould Ms*** decide to accept our resolution please contact usThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) The business has failed to make any attempts to contact me via phone or email.2) The situation has not changed
Regards,
*** ***
Our District Vice President, ***, W., spoke to member regarding her concerns and she will resume with the serviceWe were able to accommodate her schedule and have scheduled her personal training sessions out for the next weeksIn addition, member has ***'s direct contact
information for further assistance should she encounter any issues with her service in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed on a physical contractWhen I asked for personal trainer I clearly mentioned that I need sessions only and paid $for itBefore I paid they asked me sign on the instructions or some paperwork related to personal trainerI thought it is kind of instructions that they are not responsible if some thing happens in the trainingAgain everything is electronic and hence they gathered my initials and kept where ever they wantThe guy who ever signed me up personal just told me that your card will be in auto payments just in case if you need trainer for further sessions and if I don't want to continue I can cancel at anytimeBut he never told me about contract for monthsThey literally cheated me with improper screens and took my electronic initialsI initially kept stop payment on $first monthly recurring charge and while that is in progress I kept stop paymemt on 2nd month $recurring chargesBut finally they made me stating that I signed a contract.Even though I canceled contract I was seeing charges on my credit card and The only way I see to get rid of this issue is to buy out remaining term with 50% of what ever I owe and then I paid $as a final termination feeMy whole concern about this issue is I signed everything electronically and LA fitness misused my initialsNo body explained about the contract for months and I am really surprised with their cancellation policy as they are trying to collect free money!
Regards,
*** *** ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 2/12/(the “Initial Term”)He paid a total of $up front which included the processing fee and the first four weeks of sessionsHe further
agreed to make more payments, in the amount of $200.00, every four weeks, beginning 3/12/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment
It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member states that his personal trainer failed to show up on two occasions and has not provided the type of service he expectedLA Fitness realizes that if this happens, it is a very frustrating experience for the client
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that two sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those two sessions as well as providing two additional free sessions
In addition, we can address his concerns with his trainer or assign him to a new trainer better suited to his needsThere is no grounds to now cancel the agreementNevertheless, if member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke with member briefly regarding her concerns and have not received a call backAs a courtesy we agreed to cancel with a full refund of $but she disputed with her credit card company as a charge backIf charge back reverses we will process the refund. Should
member wish to discuss further, we encourage her to call usWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
From:***Date: Tue, Apr 5, at 2:PMSubject: Disputing LA fitness' claims.To:***Dear Revdex.com
This is in response to LA fitness' claims regarding my dispute with them
I DID NOT enter into any contract with LA fitnessThe contract forms they claimed I signed and received was only given to me after they claimed I had a contract with themI contacted the LA fitness customer service help line on the 22nd of February complaining about not been aware of any contract with them and the LA fitness agent instructed me to pick up a copy of the said contract form the next day Monday the 23rd from the front desk of LA fitness *** So I received the said contract form for the very first time on the23rd of February twelve days after I had been overcharged to use their service
I did not receive any receipt of my payment hence not noticing that I was overcharged almost $more which I immediately reported to the claims department of my bankWhile signing the said contract forms, I was made to understand I was signing the rules and regulations of the facility forms not to use steroids, fight in the gym and other unruly behaviorsIt was electronically signed so I was NEVER made to read anything which I now regret because I didn't think LA fitness will deceive me into signing anything other than what I was made to understand I was signing
I have called the LA fitness cp line severally, visited the facility in *** where I live countless times but was constantly told by the general manager that the issue will be resolvedI even visited the police department in *** *** reporting the fraudulent transaction on my account and was referred to the Justice of peace who manages civil matters.
La fitness is only interested in taking money from people without even rendering professional service or addressing disputes like this with any careLa fitness has only contacted me twice informing me to update my account details since they can no longer charge my account but have not seen it necessary or reasonable to reach out to me and resolve this whole issue amicably and responsibly
They earlier Ignored Revdex.com when they were first contacted and have only responded because they can no longer take any more money from meI totally understand what a contract is and will not deliberately breach it
If LA fitness claims I'm breaching my contract with it and defaulting in paying my dues, it should report me to the appropriate authority and take whatever actions that are necessary as I stand my grounds on not entering into any contract with LA fitness
I want to appreciate the Revdex.com for it's help and professionalism in helping me reach out to LA fitness regarding my issues with themThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the resolution of this case, as the business total chnages were about $440, and only were refunded. They The Business does not want to take responsibility on the actions of their staff, they completly disregarded my concerns with their predatory selling tactics and lies, and are refusing to issue a full refund.
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a customer consideration we agreed to refund $payments from 6-18-to 2-18-and also refund the kk $payments from 6-18-to 12-18-Refunds typically could take up to 7-business days to complete and
will go back to the *** Card on file with no further billingsWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding the joining of *** *** and *** ***Due to a miscommunication at the point of sale in order to rectify the mishandling of their membershipsWe have agreed to issue a refund in the amount of $to the *** on fileRefunds take
about 5-business days to be refunded*** *** is satisfied and we believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Contract I signed with them two years ago stated that I could transfer to any other gym at no additional cost*** in *** also agreed with my statement and that's why he told me to contact *** in *** gymWhen you do a transfer it means that they will take your membership and transfer it to another gym without making any changesThey are making me pay a lot more ($more per year) for no reasonI am very busy right now with moving and workBut I will actively look around to join another gym once I have free timeThis incident makes me not want to trust them because the business has shown many signs of dishonesty on their contract and unprofessionalism when you call to speak with a customer service representative
The recent law suits in NY and other statements regarding their advertise and breaking their own contracts backs up my statement. Regards,*** ***
Date Sent: 5/13/11:30:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I would be willing to pay the 25% of the remaining balance of my contractNo one has conwill wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** *** ***
Management contacted *** *** regarding his concerns with having the doors closed during the cycles classesWe agreed that during classes the doors should remain closed and will address with club staffMember is satisfiedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with Ms*** regarding her concernsMs*** states that she cancelled with PTstaff on 11-but was still billed. As a courtesy we agreed to refund the last two payments of $Refunds typically could take up 5-business days to complete and will go back to
the *** Card on fileWe believe this matter to be resolvedThank you
Our District Vice President contacted member to address her concerns and we cancelled the remaining term of her personal training agreement accordinglyWe appreciate her feedback and have addressed her concerns with staff accordingly
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/27/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/27/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeNevertheless, we offered to reduce the cancellation fee from 50% of the remaining Agreement balance down to 33%Please note that we were not contractually obligated to reduce the cancellation fee, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee of $on 9/18/We cancelled the remaining term of his Agreement accordinglyHowever, member is not entitled to a refund of the fee that he voluntary paid to terminate his Agreement early
Our records reflect that member scheduled a session on 12/16/However, we will process a refund in an effort to resolve her complaintMember paid $on 12/23/and a refund in the amount of $was processed on 12/24/We will process a refund for the difference of $Please
allow 5-business days for the refund to post to the account
Management spoke with Ms*** regarding her concernsMs*** wants her membership cancelled which we honored on 1-13-and is seeking a refund for her entire membership because she brought this issue up at the beginningManagement states that this issue was brought to our attention in October Nevertheless, a resolution was offered to Ms*** which she states that she will think about and will call Management backHowever, we have not received a return callWe stand ready to honor a three month refund, freeze membership for free or reinstateShould Ms*** decide to accept our resolution please contact usThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) The business has failed to make any attempts to contact me via phone or email.2) The situation has not changed
Regards,
*** ***
Our District Vice President, ***, W., spoke to member regarding her concerns and she will resume with the serviceWe were able to accommodate her schedule and have scheduled her personal training sessions out for the next weeksIn addition, member has ***'s direct contact
information for further assistance should she encounter any issues with her service in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed on a physical contractWhen I asked for personal trainer I clearly mentioned that I need sessions only and paid $for itBefore I paid they asked me sign on the instructions or some paperwork related to personal trainerI thought it is kind of instructions that they are not responsible if some thing happens in the trainingAgain everything is electronic and hence they gathered my initials and kept where ever they wantThe guy who ever signed me up personal just told me that your card will be in auto payments just in case if you need trainer for further sessions and if I don't want to continue I can cancel at anytimeBut he never told me about contract for monthsThey literally cheated me with improper screens and took my electronic initialsI initially kept stop payment on $first monthly recurring charge and while that is in progress I kept stop paymemt on 2nd month $recurring chargesBut finally they made me stating that I signed a contract.Even though I canceled contract I was seeing charges on my credit card and The only way I see to get rid of this issue is to buy out remaining term with 50% of what ever I owe and then I paid $as a final termination feeMy whole concern about this issue is I signed everything electronically and LA fitness misused my initialsNo body explained about the contract for months and I am really surprised with their cancellation policy as they are trying to collect free money!
Regards,
*** *** ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 2/12/(the “Initial Term”)He paid a total of $up front which included the processing fee and the first four weeks of sessionsHe further
agreed to make more payments, in the amount of $200.00, every four weeks, beginning 3/12/14, for the remainder of the initial termThese terms are clearly outlined on page of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment
It is also our standard practice to send a confirming e-mail which outlines the monthly payment obligation, the total paid, and includes a copy of the agreementThe confirming e-mail, which included a copy of his agreement, was sent to the e-mail address member provided on the day he enrolledIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and e-mail confirmation are included with this response)Member states that his personal trainer failed to show up on two occasions and has not provided the type of service he expectedLA Fitness realizes that if this happens, it is a very frustrating experience for the client
Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that two sessions were missed is not a breach of the agreement by LA Fitness and LA Fitness will honor his agreement by making up those two sessions as well as providing two additional free sessions
In addition, we can address his concerns with his trainer or assign him to a new trainer better suited to his needsThere is no grounds to now cancel the agreementNevertheless, if member no longer wishes to continue with his valid agreement, his personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke with member briefly regarding her concerns and have not received a call backAs a courtesy we agreed to cancel with a full refund of $but she disputed with her credit card company as a charge backIf charge back reverses we will process the refund. Should
member wish to discuss further, we encourage her to call usWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
p line severally, visited the facility in *** where I live countless times but was constantly told by the general manager that the issue will be resolvedI even visited the police department in *** *** reporting the fraudulent transaction on my account and was referred to the Justice of peace who manages civil matters.
From:***Date: Tue, Apr 5, at 2:PMSubject: Disputing LA fitness' claims.To:***Dear Revdex.com
This is in response to LA fitness' claims regarding my dispute with them
I DID NOT enter into any contract with LA fitnessThe contract forms they claimed I signed and received was only given to me after they claimed I had a contract with themI contacted the LA fitness customer service help line on the 22nd of February complaining about not been aware of any contract with them and the LA fitness agent instructed me to pick up a copy of the said contract form the next day Monday the 23rd from the front desk of LA fitness *** So I received the said contract form for the very first time on the23rd of February twelve days after I had been overcharged to use their service
I did not receive any receipt of my payment hence not noticing that I was overcharged almost $more which I immediately reported to the claims department of my bankWhile signing the said contract forms, I was made to understand I was signing the rules and regulations of the facility forms not to use steroids, fight in the gym and other unruly behaviorsIt was electronically signed so I was NEVER made to read anything which I now regret because I didn't think LA fitness will deceive me into signing anything other than what I was made to understand I was signing
I have called the LA fitness c
La fitness is only interested in taking money from people without even rendering professional service or addressing disputes like this with any careLa fitness has only contacted me twice informing me to update my account details since they can no longer charge my account but have not seen it necessary or reasonable to reach out to me and resolve this whole issue amicably and responsibly
They earlier Ignored Revdex.com when they were first contacted and have only responded because they can no longer take any more money from meI totally understand what a contract is and will not deliberately breach it
If LA fitness claims I'm breaching my contract with it and defaulting in paying my dues, it should report me to the appropriate authority and take whatever actions that are necessary as I stand my grounds on not entering into any contract with LA fitness
I want to appreciate the Revdex.com for it's help and professionalism in helping me reach out to LA fitness regarding my issues with themThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the resolution of this case, as the business total chnages were about $440, and only were refunded. They The Business does not want to take responsibility on the actions of their staff, they completly disregarded my concerns with their predatory selling tactics and lies, and are refusing to issue a full refund.
Regards,
*** ***
Management spoke with Mr*** regarding his concernsAs a customer consideration we agreed to refund $payments from 6-18-to 2-18-and also refund the kk $payments from 6-18-to 12-18-Refunds typically could take up to 7-business days to complete and
will go back to the *** Card on file with no further billingsWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding the joining of *** *** and *** ***Due to a miscommunication at the point of sale in order to rectify the mishandling of their membershipsWe have agreed to issue a refund in the amount of $to the *** on fileRefunds take
about 5-business days to be refunded*** *** is satisfied and we believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Contract I signed with them two years ago stated that I could transfer to any other gym at no additional cost*** in *** also agreed with my statement and that's why he told me to contact *** in *** gymWhen you do a transfer it means that they will take your membership and transfer it to another gym without making any changesThey are making me pay a lot more ($more per year) for no reasonI am very busy right now with moving and workBut I will actively look around to join another gym once I have free timeThis incident makes me not want to trust them because the business has shown many signs of dishonesty on their contract and unprofessionalism when you call to speak with a customer service representative
The recent law suits in NY and other statements regarding their advertise and breaking their own contracts backs up my statement. Regards,*** ***
Date Sent: 5/13/11:30:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I would be willing to pay the 25% of the remaining balance of my contractNo one has conwill wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** *** ***
Management contacted *** *** regarding his concerns with having the doors closed during the cycles classesWe agreed that during classes the doors should remain closed and will address with club staffMember is satisfiedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke with Ms*** regarding her concernsMs*** states that she cancelled with PTstaff on 11-but was still billed. As a courtesy we agreed to refund the last two payments of $Refunds typically could take up 5-business days to complete and will go back to
the *** Card on fileWe believe this matter to be resolvedThank you
Our District Vice President contacted member to address her concerns and we cancelled the remaining term of her personal training agreement accordinglyWe appreciate her feedback and have addressed her concerns with staff accordingly
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/27/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 6/27/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeNevertheless, we offered to reduce the cancellation fee from 50% of the remaining Agreement balance down to 33%Please note that we were not contractually obligated to reduce the cancellation fee, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee of $on 9/18/We cancelled the remaining term of his Agreement accordinglyHowever, member is not entitled to a refund of the fee that he voluntary paid to terminate his Agreement early