Management has made several attempts to contact Mrs*** regarding her concerns with an experience at our Lawrence locationHowever, we have not received a return callWe encourage Mrs*** to return our calls so we can adequately discuss her concernsThank you
Management contacted *** *** regarding the miscommunication that occurred at the time of joining his monthly billed family membership
Due to misinformation given at the time of point of sale, we have offered to reinstate his membership and upgrade his access to multi club access as he states
he was to be given such access at the time of joiningMember declined and requested full refund for *** *** membershipA refund in the amount of $has been refunded back to the *** card on file for her portion of the membership
Refunds take about 5-business days to be refundedMember is satisfied
We believe this matter to be resolvedThank you
Management contacted *** *** via email regarding cancellationMember attempted to cancel and receive a full refundAs a courtesy, we have honored his request and processed a cancellation on 3/23/A full refund in the amount of $was processed back to the checking
account on fileRefunds typically take 5-7 business days to completeWe believe this matter to be resolvedThank you
Management spoke to Ms*** on 9/29/regarding hermembership at that time a cancellation was processed and no further billing hasoccurredThe balance in the amount of has been waived per Ms***request to avoid a Revdex.com complaintMember stated she was satisfied at that timeof
resolutionThank you
LA Fitness cancelled all memberships with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
As outlined in our initial response, LA Fitness did not receive the cancellation fee from member to terminate her agreement early and it must be paid in full at the time of the cancellation request, not in monthly installmentsIt should also be noted that our District Manager made several attempts to contact member regarding her concerns but we did not receive a response from herNevertheless, we have cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Nobody named Jody ever contacted meI have NEVER received a phone call from anybody named *** I have been waiting and waiting for someone to contact meWho is this *** *** person? I have never heard of this name, nor have I spoke to anyoneI have left almost a dozen messages at the *** *** location and every time I've called I got the genetic response from the young girl at the counter "I'm trying to get ahold of someone to call you, I'm working on it"She told me that she had been leaving messages for someone to call me, and I've not heard a wordLA Fitness is lying and committing yet another fraud, nobody called me, especially someone named ***
Is this a male or female? I've received no calls from anyoneThey are lying yet againThey lie and are wrongThis alleged phone call in July never took placeI am a nurse and work hour shifts, and I cannot talk to anybody during working hours! I work into the evening, and didn't speak to anybody! I can't use my cell phone on my nursing floorThey are lying again
Management spoke to M.r *** on 12/15/regarding hismonthly billed membershipWe have processed an immediate cancellation pre hisrequest and the balance in the amount of $has been waivedNo furtherbilling will occurOn Mr***’s new membership a refund in the amount of$has been
processed back to the Visa card on fileMember is satisfied.Thank you
LA Fitness will process a refund for $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Management spoke to *** *** regarding the cancellation of his monthly billed family membershipA cancellation was already processed on 6/15/and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business days to be
refundedmember is satisfiedThank you\
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the plumber has been called out to investigate this issue in Mr***'s complaintWe plan on fixing these issues as soon as possibleWe believe we have taken the necessary steps to resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The $is what I verbally agreed to since I read poorly since a small stroke I specifically told the salesman I was a winter resident, that I was going to be gone most of Feb and more than a week in March and leave Mesa in April to my home in Colorado I specifically asked if I could use the remaining time in November when I return to Mesa and was assured that it could be used for a year I specifically said I would not be able to use the time purchased in Janbefore leaving for Colorado I asked if that was what was being presented and the salesman said yes and the Janpayment was for that limited training I maintain a farm in Colorado land need no training there and I only signed up for some training at my wife's insistance that I not injure myself not knowing the equipmentI know exactly what I asked for and was lied to and cheated by the salesman in an unethical business practice The sales man knew exactly what I wanted I know he took advantage of a year old who did not understand the contract
Our position has not changedMember's concerns were addressed in our initial responseHowever, as of the time of this
response, member has disputed the payments with her bank and defaulted on the
agreement termSince it is apparent that she now has no intention to fulfill
her contractual obligation to the remaining personal training agreement term,
we have released her from this obligation to make the remaining payments due
under the Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note
that we are not contractually obligated to provide this remedy, but this is
being done as a customer service consideration for our member
Our District Vice President contacted member regarding her concerns and, in light of the service issues experienced, we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke to *** *** regarding the freezing of her annual paid in full fitness membershipShe expressed that she froze due to military deployment and was not advised of a freeze fee if she were to freeze for this reasonHowever, at the time of her request she was charged a freeze fee in
the amount of Upon receiving proof of deployment a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business days to be refunded
The expiration date has been extended to 12/28/Member is satisfiedThank you
Our District Manager spoke to member regarding his concerns and they discussed cancelling the current agreement with the purchase of two new ones to accommodate themWe are currently waiting to hear back from member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me It is resolved
Regards,
*** ***
Management has made several attempts to contact Mrs*** regarding her concerns with an experience at our Lawrence locationHowever, we have not received a return callWe encourage Mrs*** to return our calls so we can adequately discuss her concernsThank you
Management contacted *** *** regarding the miscommunication that occurred at the time of joining his monthly billed family membership
Due to misinformation given at the time of point of sale, we have offered to reinstate his membership and upgrade his access to multi club access as he states
he was to be given such access at the time of joiningMember declined and requested full refund for *** *** membershipA refund in the amount of $has been refunded back to the *** card on file for her portion of the membership
Refunds take about 5-business days to be refundedMember is satisfied
We believe this matter to be resolvedThank you
Management contacted *** *** via email regarding cancellationMember attempted to cancel and receive a full refundAs a courtesy, we have honored his request and processed a cancellation on 3/23/A full refund in the amount of $was processed back to the checking
account on fileRefunds typically take 5-7 business days to completeWe believe this matter to be resolvedThank you
Management spoke to Ms*** on 9/29/regarding hermembership at that time a cancellation was processed and no further billing hasoccurredThe balance in the amount of has been waived per Ms***request to avoid a Revdex.com complaintMember stated she was satisfied at that timeof
resolutionThank you
LA Fitness cancelled all memberships with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
As outlined in our initial response, LA Fitness did not receive the cancellation fee from member to terminate her agreement early and it must be paid in full at the time of the cancellation request, not in monthly installmentsIt should also be noted that our District Manager made several attempts to contact member regarding her concerns but we did not receive a response from herNevertheless, we have cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to the account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Nobody named Jody ever contacted meI have NEVER received a phone call from anybody named *** I have been waiting and waiting for someone to contact meWho is this *** *** person? I have never heard of this name, nor have I spoke to anyoneI have left almost a dozen messages at the *** *** location and every time I've called I got the genetic response from the young girl at the counter "I'm trying to get ahold of someone to call you, I'm working on it"She told me that she had been leaving messages for someone to call me, and I've not heard a wordLA Fitness is lying and committing yet another fraud, nobody called me, especially someone named ***
Is this a male or female? I've received no calls from anyoneThey are lying yet againThey lie and are wrongThis alleged phone call in July never took placeI am a nurse and work hour shifts, and I cannot talk to anybody during working hours! I work into the evening, and didn't speak to anybody! I can't use my cell phone on my nursing floorThey are lying again
Management spoke to M.r *** on 12/15/regarding hismonthly billed membershipWe have processed an immediate cancellation pre hisrequest and the balance in the amount of $has been waivedNo furtherbilling will occurOn Mr***’s new membership a refund in the amount of$has been
processed back to the Visa card on fileMember is satisfied.Thank you
We have cancelled both member and her husband's regular fitness memberships as well with no further billing or obligation
LA Fitness will process a refund for $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Management spoke to *** *** regarding the cancellation of his monthly billed family membershipA cancellation was already processed on 6/15/and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business days to be
refundedmember is satisfiedThank you\
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentIn some cases, remedial measures can take time to complete and we appreciate our member’s patienceManagement contacted Mr*** to inform him that the plumber has been called out to investigate this issue in Mr***'s complaintWe plan on fixing these issues as soon as possibleWe believe we have taken the necessary steps to resolve this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The $is what I verbally agreed to since I read poorly since a small stroke I specifically told the salesman I was a winter resident, that I was going to be gone most of Feb and more than a week in March and leave Mesa in April to my home in Colorado I specifically asked if I could use the remaining time in November when I return to Mesa and was assured that it could be used for a year I specifically said I would not be able to use the time purchased in Janbefore leaving for Colorado I asked if that was what was being presented and the salesman said yes and the Janpayment was for that limited training I maintain a farm in Colorado land need no training there and I only signed up for some training at my wife's insistance that I not injure myself not knowing the equipmentI know exactly what I asked for and was lied to and cheated by the salesman in an unethical business practice The sales man knew exactly what I wanted I know he took advantage of a year old who did not understand the contract
Our position has not changedMember's concerns were addressed in our initial responseHowever, as of the time of this
response, member has disputed the payments with her bank and defaulted on the
agreement termSince it is apparent that she now has no intention to fulfill
her contractual obligation to the remaining personal training agreement term,
we have released her from this obligation to make the remaining payments due
under the Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note
that we are not contractually obligated to provide this remedy, but this is
being done as a customer service consideration for our member
Our District Vice President contacted member regarding her concerns and, in light of the service issues experienced, we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke to *** *** regarding the freezing of her annual paid in full fitness membershipShe expressed that she froze due to military deployment and was not advised of a freeze fee if she were to freeze for this reasonHowever, at the time of her request she was charged a freeze fee in
the amount of Upon receiving proof of deployment a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business days to be refunded
The expiration date has been extended to 12/28/Member is satisfiedThank you
Our District Manager spoke to member regarding his concerns and they discussed cancelling the current agreement with the purchase of two new ones to accommodate themWe are currently waiting to hear back from member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me It is resolved
Regards,
*** ***