Management spoke with Ms*** regarding her concernsMs*** wants her membership cancelled which we honored on 1-13-and is seeking a refund for her entire membership because she brought this issue up at the beginningManagement states that this issue was brought to our attention in October Nevertheless, a resolution was offered to Ms*** which she states that she will think about and will call Management backHowever, we have not received a return callWe stand ready to honor a three month refund, freeze membership for free or reinstateShould Ms*** decide to accept our resolution please contact usThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed on a physical contractWhen I asked for personal trainer I clearly mentioned that I need sessions only and paid $for itBefore I paid they asked me sign on the instructions or some paperwork related to personal trainerI thought it is kind of instructions that they are not responsible if some thing happens in the trainingAgain everything is electronic and hence they gathered my initials and kept where ever they wantThe guy who ever signed me up personal just told me that your card will be in auto payments just in case if you need trainer for further sessions and if I don't want to continue I can cancel at anytimeBut he never told me about contract for monthsThey literally cheated me with improper screens and took my electronic initialsI initially kept stop payment on $first monthly recurring charge and while that is in progress I kept stop paymemt on 2nd month $recurring chargesBut finally they made me stating that I signed a contract.Even though I canceled contract I was seeing charges on my credit card and The only way I see to get rid of this issue is to buy out remaining term with 50% of what ever I owe and then I paid $as a final termination feeMy whole concern about this issue is I signed everything electronically and LA fitness misused my initialsNo body explained about the contract for months and I am really surprised with their cancellation policy as they are trying to collect free money!
Regards,
*** *** ***
Management spoke to *** *** regarding the joining of *** *** and *** ***Due to a miscommunication at the point of sale in order to rectify the mishandling of their membershipsWe have agreed to issue a refund in the amount of $to the *** on fileRefunds take
about 5-business days to be refunded*** *** is satisfied and we believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsMs*** states that she cancelled with PTstaff on 11-but was still billed. As a courtesy we agreed to refund the last two payments of $Refunds typically could take up 5-business days to complete and will go back to
the *** Card on fileWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that member scheduled a session on 12/16/However, we will process a refund in an effort to resolve her complaintMember paid $on 12/23/and a refund in the amount of $was processed on 12/24/We will process a refund for the difference of $Please
allow 5-business days for the refund to post to the account
LA Fitness will process a refund for $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of his monthly billed family membershipA cancellation was already processed on 6/15/and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business days to be
refundedmember is satisfiedThank you\
Management spoke with Mr*** regarding his concernsAs a customer consideration we agreed to refund $payments from 6-18-to 2-18-and also refund the kk $payments from 6-18-to 12-18-Refunds typically could take up to 7-business days to complete and
will go back to the *** Card on file with no further billingsWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the resolution of this case, as the business total chnages were about $440, and only were refunded. They The Business does not want to take responsibility on the actions of their staff, they completly disregarded my concerns with their predatory selling tactics and lies, and are refusing to issue a full refund.
Regards,
*** ***
Management spoke to *** *** regarding his son *** monthly billed fitness membershipAn immediate cancellation has been processed and no further billing will occurHe claims to have mailed in a cancellation, however our records indicate we did not receive a requestLA Fitness provides
members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyNonetheless as a courtesy we have issued a refund for months of monthly dues in the amount of $back to the *** *** Refunds take about 5-business days to be refundedThis matter has been resolvedThank you
Management spoke to *** *** regarding her personal training membership and after explaining the terms of her agreement it was agreed upon to process a partial refund in the amount of $back to the *** *cardRefunds take about 5-business daysMember is satisfiedThank you
Our District Manager has attempted to contact member by phone and by e-mail to address her concerns but she has not respondedOur records reflect that member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/12/
(the “Initial Term”)At the time of the sale, she paid a total of $370.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 10/10/These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
This response will serve as confirmation that LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $on 1/7/(refund applied to the same account used for payment)Please allow 3-
business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The $is what I verbally agreed to since I read poorly since a small stroke I specifically told the salesman I was a winter resident, that I was going to be gone most of Feb and more than a week in March and leave Mesa in April to my home in Colorado I specifically asked if I could use the remaining time in November when I return to Mesa and was assured that it could be used for a year I specifically said I would not be able to use the time purchased in Janbefore leaving for Colorado I asked if that was what was being presented and the salesman said yes and the Janpayment was for that limited training I maintain a farm in Colorado land need no training there and I only signed up for some training at my wife's insistance that I not injure myself not knowing the equipmentI know exactly what I asked for and was lied to and cheated by the salesman in an unethical business practice The sales man knew exactly what I wanted I know he took advantage of a year old who did not understand the contract
LA Fitness received verification of disability on 10/9 and we cancelled the remaining term of member's personal training agreement with no further billing or obligation
LA Fitness cancelled member's personal training agreement and we processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke with Ms*** regarding her concernsMs*** wants her membership cancelled which we honored on 1-13-and is seeking a refund for her entire membership because she brought this issue up at the beginningManagement states that this issue was brought to our attention in October Nevertheless, a resolution was offered to Ms*** which she states that she will think about and will call Management backHowever, we have not received a return callWe stand ready to honor a three month refund, freeze membership for free or reinstateShould Ms*** decide to accept our resolution please contact usThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never signed on a physical contractWhen I asked for personal trainer I clearly mentioned that I need sessions only and paid $for itBefore I paid they asked me sign on the instructions or some paperwork related to personal trainerI thought it is kind of instructions that they are not responsible if some thing happens in the trainingAgain everything is electronic and hence they gathered my initials and kept where ever they wantThe guy who ever signed me up personal just told me that your card will be in auto payments just in case if you need trainer for further sessions and if I don't want to continue I can cancel at anytimeBut he never told me about contract for monthsThey literally cheated me with improper screens and took my electronic initialsI initially kept stop payment on $first monthly recurring charge and while that is in progress I kept stop paymemt on 2nd month $recurring chargesBut finally they made me stating that I signed a contract.Even though I canceled contract I was seeing charges on my credit card and The only way I see to get rid of this issue is to buy out remaining term with 50% of what ever I owe and then I paid $as a final termination feeMy whole concern about this issue is I signed everything electronically and LA fitness misused my initialsNo body explained about the contract for months and I am really surprised with their cancellation policy as they are trying to collect free money!
Regards,
*** *** ***
Management spoke to *** *** regarding the joining of *** *** and *** ***Due to a miscommunication at the point of sale in order to rectify the mishandling of their membershipsWe have agreed to issue a refund in the amount of $to the *** on fileRefunds take
about 5-business days to be refunded*** *** is satisfied and we believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsMs*** states that she cancelled with PTstaff on 11-but was still billed. As a courtesy we agreed to refund the last two payments of $Refunds typically could take up 5-business days to complete and will go back to
the *** Card on fileWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that member scheduled a session on 12/16/However, we will process a refund in an effort to resolve her complaintMember paid $on 12/23/and a refund in the amount of $was processed on 12/24/We will process a refund for the difference of $Please
allow 5-business days for the refund to post to the account
We have cancelled both member and her husband's regular fitness memberships as well with no further billing or obligation
LA Fitness will process a refund for $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to member's account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the cancellation of his monthly billed family membershipA cancellation was already processed on 6/15/and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business days to be
refundedmember is satisfiedThank you\
Management spoke with Mr*** regarding his concernsAs a customer consideration we agreed to refund $payments from 6-18-to 2-18-and also refund the kk $payments from 6-18-to 12-18-Refunds typically could take up to 7-business days to complete and
will go back to the *** Card on file with no further billingsWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the resolution of this case, as the business total chnages were about $440, and only were refunded. They The Business does not want to take responsibility on the actions of their staff, they completly disregarded my concerns with their predatory selling tactics and lies, and are refusing to issue a full refund.
Regards,
*** ***
Management spoke to *** *** regarding his son *** monthly billed fitness membershipAn immediate cancellation has been processed and no further billing will occurHe claims to have mailed in a cancellation, however our records indicate we did not receive a requestLA Fitness provides
members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyNonetheless as a courtesy we have issued a refund for months of monthly dues in the amount of $back to the *** *** Refunds take about 5-business days to be refundedThis matter has been resolvedThank you
Management spoke to *** *** regarding her personal training membership and after explaining the terms of her agreement it was agreed upon to process a partial refund in the amount of $back to the *** *cardRefunds take about 5-business daysMember is satisfiedThank you
Our District Manager has attempted to contact member by phone and by e-mail to address her concerns but she has not respondedOur records reflect that member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/12/
(the “Initial Term”)At the time of the sale, she paid a total of $370.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 10/10/These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
This response will serve as confirmation that LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $on 1/7/(refund applied to the same account used for payment)Please allow 3-
business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The $is what I verbally agreed to since I read poorly since a small stroke I specifically told the salesman I was a winter resident, that I was going to be gone most of Feb and more than a week in March and leave Mesa in April to my home in Colorado I specifically asked if I could use the remaining time in November when I return to Mesa and was assured that it could be used for a year I specifically said I would not be able to use the time purchased in Janbefore leaving for Colorado I asked if that was what was being presented and the salesman said yes and the Janpayment was for that limited training I maintain a farm in Colorado land need no training there and I only signed up for some training at my wife's insistance that I not injure myself not knowing the equipmentI know exactly what I asked for and was lied to and cheated by the salesman in an unethical business practice The sales man knew exactly what I wanted I know he took advantage of a year old who did not understand the contract
LA Fitness received verification of disability on 10/9 and we cancelled the remaining term of member's personal training agreement with no further billing or obligation
LA Fitness cancelled member's personal training agreement and we processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account