Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was only one personal trainer available, *** there was absolutely no replacement for himThere were two other trainers on staff at the time, one was in college for physical therapy and had no daytime availability the other an older gentleman was fully booked After my first two sessions *** went on vacation to California, I was not provided with an alternate trainer, as there was ABSOLUTELY none available I then tried reaching the PT manager
She did not answer my calls or respond to my text messages I have the text messages sent to *** requesting some type of workout while he was goneNone was provided I continued to try and reach the head PT I sent her text messages requesting an alternate none was provided Furthermore, *** had stated that he was hired by the Fire Department and he was leaving the gym
Therefore LaFitness did not meet their end of the contract because I was not provided with an alternate trainer or any acceptable options In addition, their trainers ABSOLUTELY had no idea what bariatric surgery is or how to handle a client that went through this surgeryFurthermore, the PT manager has since been fired which goes to show you her managerial capabilities
As for the contract, I signed a tablet and no the conditions where not clearly stated I already paid over $for ABSOLUTELY NOTHING I am not paying an additional dime I have already stated through a return receipt letter, email, and the Revdex.com that I am not continuing this contractI am the customer and I am saying that the La Fitness PTs are not fully trained and unreliable
That LaFitness failed to meet their end of the contract. Regards,*** ***
Member purchased personal
training services pursuant to a written and fully executed agreement (“Agreement”)
The Agreement was for a minimum initial term of months, beginning 9/23/
(the “Initial Term”)Member paid a total of $up front, which included
the processing fee and payment
for the first month of personal training
sessionsMember further agreed to make more payments, in the amount of $
each, every month, beginning 10/23/15, for the remainder of the Initial TermThese
terms are clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their agreement at the
time of enrollmentIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and
read a copy of his Agreement with the initial term of monthsThis Checklist
was reviewed with him at the time of the sale, as acknowledged by his signature
and initials on the New Client Checklist (copies of the Agreement and New
Client Checklist are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he was not entitled
to terminate the agreement and abandon his contractual obligations early
without a feeMember’s personal training agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor the voluntary cancellation provision
in his Agreement should he elect to take advantage of itOtherwise, he should
be expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of refunding the previous payments (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Management spoke to *** *** regarding the incident that occurred at the *** locationWe assured him all issues will be addressed with staff and member was satisfied with the follow upWe believe this issue to be resolvedThank you
Management spoke to member regarding his complaint. Member cancelled his membership and management as a courtesy refunded $back to the *** card on file
Refunds typically take up to 5-business days to complete. We believe this matter to be resolvedThank you
LA Fitness cancelled the remaining term of *** *** personal training agreement with no further billing or obligation and we processed a refund for the personal training dues billed after the Master Trainer left the company (refund applied to the same account used for payment)Please allow 5-
business days for the refund to post to his account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/15/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training services
She further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 1/15/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the remaining payments owed in her AgreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Member expressed concerns that her personal trainers have failed to show up on several occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive
free additional personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIt should also be noted that our District Vice President attempted to contact member to address her concerns and resolve her scheduling issues but she would not answer his callsIf member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President spoke to member regarding his concernsMember was reminded of the program that he purchased and that the sessions are not refundable. Member will use his sessions at our *** location or at one of our locations in *** when he returns from college
Management contacted Mr*** regarding his concerns with the closure of the Rockville locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our
member’s patience during this unforeseen closureManagement advised that resolution offers would be discussed after the club reopens and will be handled on an individual basis, based on the usage of other locations during the club closureMr*** understood and was satisfied with the follow up he receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Like a state since the beginning the person that helps me with my contract make me believe that I would be out of contract in months because I wasn't ready to compromise with a monthAfter I talked with him and let him know that I wasn't happy he told me that if I need help, the only thing I have to do was look for him and he would be able to help me, but when I did he told me that he can't, the only possible thing to do was change the card in my account
Well, now seems that even when I'm totally discontented with the service, because I thought I was signing for a personal trainer that can help me to reach, my goal, not a body that trained with me for minutes, I have to stick with a twelve month contractJust because an employer makes believe something else or gave my hard earn money to a company for a service that I'm not usingHow I'm supposed to pay 50% on a month contract, that is like $for a service that I'm NOT owned because if I canceled the contract is not being used
I know is totally dishonest what happen in your company, I'm not that only person complaining about itTotally ripped offI will be sure to put my negative review about the personal trainer service That L.A fitness sell in every page and every time that I have the opportunityYou have to do a better job with your employees so they can be more trustful when they are selling a service, as customer you have the right to know that you are going to be ripped off doesn't matter whatI expect L.A fitness to at least honor its employer compromise and get me ride of this contract by December without have to pay anything to the company, because that was that I signed for.Regards,*** ***
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if member becomes disabled, provided that the disability is confirmed by a physicianLA Fitness received reasonable evidence of such a disability on 3/24/and we cancelled the
remaining term of her personal training agreement accordingly
However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/25/was already in progress as of the time of the cancellationA refund was processed for that payment on 4/7/(refund applied to the same account used for payment)
Our District Operations Manager contacted member regarding her concernsWe cancelled her regular fitness membership per her request but she elected not to take advantage of the voluntary cancellation provision to cancel her personal training agreement early at that time stating that she wanted to
review her personal training agreement first before doing so
Our District Vice President contacted member to address her concerns and we cancelled the remaining term of her personal training agreement accordinglyWe appreciate her feedback and have addressed her concerns with staff accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) The business has failed to make any attempts to contact me via phone or email.2) The situation has not changed
Regards,
*** ***
LA Fitness cancelled all memberships with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was only one personal trainer available, *** there was absolutely no replacement for himThere were two other trainers on staff at the time, one was in college for physical therapy and had no daytime availability the other an older gentleman was fully booked After my first two sessions *** went on vacation to California, I was not provided with an alternate trainer, as there was ABSOLUTELY none available I then tried reaching the PT manager
She did not answer my calls or respond to my text messages I have the text messages sent to *** requesting some type of workout while he was goneNone was provided I continued to try and reach the head PT I sent her text messages requesting an alternate none was provided Furthermore, *** had stated that he was hired by the Fire Department and he was leaving the gym
Therefore LaFitness did not meet their end of the contract because I was not provided with an alternate trainer or any acceptable options In addition, their trainers ABSOLUTELY had no idea what bariatric surgery is or how to handle a client that went through this surgeryFurthermore, the PT manager has since been fired which goes to show you her managerial capabilities
As for the contract, I signed a tablet and no the conditions where not clearly stated I already paid over $for ABSOLUTELY NOTHING I am not paying an additional dime I have already stated through a return receipt letter, email, and the Revdex.com that I am not continuing this contractI am the customer and I am saying that the La Fitness PTs are not fully trained and unreliable
That LaFitness failed to meet their end of the contract. Regards,*** ***
Member purchased personal
training services pursuant to a written and fully executed agreement (“Agreement”)
The Agreement was for a minimum initial term of months, beginning 9/23/
(the “Initial Term”)Member paid a total of $up front, which included
the processing fee and payment
for the first month of personal training
sessionsMember further agreed to make more payments, in the amount of $
each, every month, beginning 10/23/15, for the remainder of the Initial TermThese
terms are clearly and conspicuously set forth on page of his agreement and he
acknowledged his understanding of these billing terms by initialing the three
separate sections outlining the payment scheduleIt is LA Fitness’ policy and
practice to provide our members with a complete copy of their agreement at the
time of enrollmentIn addition, his agreement included a New Client Checklist
which outlined key terms, including his acknowledgement that he received and
read a copy of his Agreement with the initial term of monthsThis Checklist
was reviewed with him at the time of the sale, as acknowledged by his signature
and initials on the New Client Checklist (copies of the Agreement and New
Client Checklist are included with this response)Member’s personal training
services agreement specifically provided him with a day right to cancel if
these terms did not match his understanding (or for any reason) for a full
refundHowever, he did not exercise this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, he was not entitled
to terminate the agreement and abandon his contractual obligations early
without a feeMember’s personal training agreement also includes a voluntary
cancelation provision, which affords him the option to unilaterally cancel at
any time, for any reason, by paying only half of the remaining balance due
under the AgreementLA Fitness will honor the voluntary cancellation provision
in his Agreement should he elect to take advantage of itOtherwise, he should
be expected to honor his Agreement as LA Fitness stands ready to provide the
services for which he contracted
LA Fitness cancelled member's personal training agreement with no further billing or obligation and we are in the process of refunding the previous payments (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Management spoke to *** *** regarding the incident that occurred at the *** locationWe assured him all issues will be addressed with staff and member was satisfied with the follow upWe believe this issue to be resolvedThank you
Management spoke to member regarding his complaint. Member cancelled his membership and management as a courtesy refunded $back to the *** card on file
Refunds typically take up to 5-business days to complete. We believe this matter to be resolvedThank you
LA Fitness cancelled the remaining term of *** *** personal training agreement with no further billing or obligation and we processed a refund for the personal training dues billed after the Master Trainer left the company (refund applied to the same account used for payment)Please allow 5-
business days for the refund to post to his account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 12/15/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training services
She further agreed to make more consecutive monthly payments, in the amount of $220.00, beginning 1/15/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)
Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations early without a fee
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will not pursue her for the remaining payments owed in her AgreementPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Member expressed concerns that her personal trainers have failed to show up on several occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive
free additional personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIt should also be noted that our District Vice President attempted to contact member to address her concerns and resolve her scheduling issues but she would not answer his callsIf member no longer wishes to continue with her personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness processed a refund in the amount of $(refund applied to the same account used for payment)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President spoke to member regarding his concernsMember was reminded of the program that he purchased and that the sessions are not refundable. Member will use his sessions at our *** location or at one of our locations in *** when he returns from college
Management contacted Mr*** regarding his concerns with the closure of the Rockville locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentSome remedial measures can take time to complete and we appreciate our
member’s patience during this unforeseen closureManagement advised that resolution offers would be discussed after the club reopens and will be handled on an individual basis, based on the usage of other locations during the club closureMr*** understood and was satisfied with the follow up he receivedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Like a state since the beginning the person that helps me with my contract make me believe that I would be out of contract in months because I wasn't ready to compromise with a monthAfter I talked with him and let him know that I wasn't happy he told me that if I need help, the only thing I have to do was look for him and he would be able to help me, but when I did he told me that he can't, the only possible thing to do was change the card in my account
Well, now seems that even when I'm totally discontented with the service, because I thought I was signing for a personal trainer that can help me to reach, my goal, not a body that trained with me for minutes, I have to stick with a twelve month contractJust because an employer makes believe something else or gave my hard earn money to a company for a service that I'm not usingHow I'm supposed to pay 50% on a month contract, that is like $for a service that I'm NOT owned because if I canceled the contract is not being used
I know is totally dishonest what happen in your company, I'm not that only person complaining about itTotally ripped offI will be sure to put my negative review about the personal trainer service That L.A fitness sell in every page and every time that I have the opportunityYou have to do a better job with your employees so they can be more trustful when they are selling a service, as customer you have the right to know that you are going to be ripped off doesn't matter whatI expect L.A fitness to at least honor its employer compromise and get me ride of this contract by December without have to pay anything to the company, because that was that I signed for.Regards,*** ***
Management agreed to split memberships as a customer considerationWe believe this matter to be resolved. Thank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if member becomes disabled, provided that the disability is confirmed by a physicianLA Fitness received reasonable evidence of such a disability on 3/24/and we cancelled the
remaining term of her personal training agreement accordingly
However, such a cancellation does not entitle member to a refund of dues billed prior to the effective cancellation dateIt should be noted that member’s regular monthly billing of $for 3/25/was already in progress as of the time of the cancellationA refund was processed for that payment on 4/7/(refund applied to the same account used for payment)
Our District Operations Manager contacted member regarding her concernsWe cancelled her regular fitness membership per her request but she elected not to take advantage of the voluntary cancellation provision to cancel her personal training agreement early at that time stating that she wanted to
review her personal training agreement first before doing so
Our District Vice President contacted member to address her concerns and we cancelled the remaining term of her personal training agreement accordinglyWe appreciate her feedback and have addressed her concerns with staff accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1) The business has failed to make any attempts to contact me via phone or email.2) The situation has not changed
Regards,
*** ***
LA Fitness cancelled all memberships with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account