Management spoke to Ms*** on 11/25/regarding thefreezing of her monthly billed membershipMs*** states she requested tofreeze her membership several times via email requestWe have no record ofsuch requestHowever as a courtesy we have refunded back two months in theamount of $
back to the Visa on fileRefunds take about 5-business daysto be refunded backMs*** stated she is not using the gym for medicalreasonsAs a courtesy we have frozen her membership for four months at nochargeMs*** has been explained the freeze policy and understandsMemberis satisfiedThank you
Management left a message with Mr*** in regards to his monthly dues membershipAs a courtesy, management cancelled his monthly dues membership and waived the September balance (zero balance owed)Should Mr*** need additional assistance we encourage him to contact usWe believe this
matter to be resolvedThank you
LA Fitness received verification of disability on 10/9 and we cancelled the remaining term of member's personal training agreement with no further billing or obligation
Management spoke to *** *** regarding the billing of his monthly fitness membershipAfter explaining the charges and that he should have been on a frozen status for the months of June, July and August at a monthly rate of per monthHis freeze request was not processed resulting in being
over billedIt was agreed upon to issue a refund for the difference in the amount of $back to the *** refunds take about 5-business daysPer his request an immediate cancellation ahs been processed and no further billing will occurMember is satisfiedthank you
Our District Operations Manager contacted member regarding his concerns and we processed a refund in the amount of $for February's monthly payment (refund applied to the same account used for payment)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I have received refundThankyou
Regards,
*** ***
Management spoke to *** *** on 10/28/regarding the issue concerning his monthly billed fitness membership*** *** was under the impression he had paid for a year paid in full membershipAfter
much discussion and research we have agreed to extend the expiration date
to 6/7/at a non-renewable rate in order to honor the agreement he provided
Member is satisfiedThank you
Our District Manager has attempted to contact member by phone and by e-mail to address her concerns but she has not respondedOur records reflect that member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/12/
(the “Initial Term”)At the time of the sale, she paid a total of $370.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 10/10/These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Mangement on 10/23/and the amount that would be credited the full amount I had paidI believe this complaint is the wrong personI am not Ms ***The amount that was credited back to me was only for It should have been
Regards,
*** ***
Our District Vice President contacted member regarding his concernsHis personal training agreement includes a cancellation provision that allows him to terminate the agreement early without a fee if he moves further than miles from an LA Fitness locationMember informed us that he would take
advantage of this cancellation provision and he may do so by mailing a written cancellation request along with evidence of his relocation (such as a Driver’s License issued within the last days, mail forwarding confirmation sent from the Post Office or yellow forwarding sticker, or utility billing indicating set up of new service) to: P.O Box 55088, Irvine, CA 92619-
Member has defaulted on the terms of her personal training agreementAs outlined in her agreement, specifically, the “Client’s Default” section on page two of her agreement which states, in part, that “Client shall be deemed in default of the agreement upon the failure to comply with any of the terms and conditions of the agreement, including, but not limited to, the obligation to make payment when due
Upon default, Client will not be able to utilize the services provided in the agreement, including any unused, accrued sessions”
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted Mr*** regarding the cancellation of his monthly dues membershipMr*** stated he attempted to cancel via telephone, which is not an acceptable form of cancellationAs a result, no such cancellation was processed. The history on Mr***’s account reflects
that he was previously advised both by telephone of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed, the past owed balance of $has been waived and we have also agreed to a refund back to his Master card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Our records do not reflect that member cancelled her personal training membership prior to 7/28/If she had, she would have been provided a cancellation confirmation receipt which she does not have
As member acknowledges, LA Fitness processed a refund for July’s monthly payment which was
charged on 7/28/However, member used all of the services that she was charged for up through 6/28/(a copy of member’s personal training history is included with this response)Thus, she is not entitled to a refund for services rendered
Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 11/15/(the “Initial Term”). Mrs*** paid $for the first month
of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, the Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of his personal training agreement with the initial term of months (copies of the agreement and New Client Checklist as included with this response)
Mrs***’s personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, Mrs*** is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
If Mrs*** no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** regarding his complaintAs a courtesy to *** ***, management will waive the balance of $95.97, refund a total of $and reinstate membership with the next bill date of 11-4-2016. Funds have to refunded to the same form of payment they were charged
to. Refunds could take up to 7-business days to complete and will go back to the *** Card on file. If refunds rejected by financial institution a check will be mailed to address on fileWe believe this matter to be resolved. Thank you
Management contacted *** *** regarding her concerns with the cancellation procedure for her monthly billed membership and her frustration with the lack of responsiveness by the managers at her local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA
Fitness strives to provide excellent customer service to our membersWe do provide members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThe cancellation for *** ***’s family membership was completed on April 18, As a courtesy, we have issued a refund in the amount of $back to the *** on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Member requested that we refund the initiation fee because she is a *** employeeManagement agreed as a courtesy to refund $initiation fee which includes tax. The refund will be processed to *** card on file and could take up to 5-days to receiveWe believe this matter to
be resolved
Management has made several attempts to contact Ms.*** regarding the cancellation of her monthly billed membershipPerher request a cancellation was processed on 12/11/by management and nofurther billing has occurredShould she wish to discuss this further weencourage her to return our
call or contact her home clubThank you
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we will take care of all her concerns. Management also provided his contact information if *** *** should need further assistance.
We believe this matter to be resolvedThank
you
Management spoke to Ms*** on 11/25/regarding thefreezing of her monthly billed membershipMs*** states she requested tofreeze her membership several times via email requestWe have no record ofsuch requestHowever as a courtesy we have refunded back two months in theamount of $
back to the Visa on fileRefunds take about 5-business daysto be refunded backMs*** stated she is not using the gym for medicalreasonsAs a courtesy we have frozen her membership for four months at nochargeMs*** has been explained the freeze policy and understandsMemberis satisfiedThank you
Management left a message with Mr*** in regards to his monthly dues membershipAs a courtesy, management cancelled his monthly dues membership and waived the September balance (zero balance owed)Should Mr*** need additional assistance we encourage him to contact usWe believe this
matter to be resolvedThank you
LA Fitness received verification of disability on 10/9 and we cancelled the remaining term of member's personal training agreement with no further billing or obligation
Management spoke to *** *** regarding the billing of his monthly fitness membershipAfter explaining the charges and that he should have been on a frozen status for the months of June, July and August at a monthly rate of per monthHis freeze request was not processed resulting in being
over billedIt was agreed upon to issue a refund for the difference in the amount of $back to the *** refunds take about 5-business daysPer his request an immediate cancellation ahs been processed and no further billing will occurMember is satisfiedthank you
Our District Operations Manager contacted member regarding his concerns and we processed a refund in the amount of $for February's monthly payment (refund applied to the same account used for payment)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I have received refundThankyou
Regards,
*** ***
Management spoke to *** *** on 10/28/regarding the issue concerning his monthly billed fitness membership*** *** was under the impression he had paid for a year paid in full membershipAfter
much discussion and research we have agreed to extend the expiration date
to 6/7/at a non-renewable rate in order to honor the agreement he provided
Member is satisfiedThank you
Our District Manager has attempted to contact member by phone and by e-mail to address her concerns but she has not respondedOur records reflect that member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 9/12/
(the “Initial Term”)At the time of the sale, she paid a total of $370.00, which included the processing fee and payment for the first four weeks of sessionsShe further agreed to make more payments, in the amount of $320.00, every four weeks, beginning 10/10/These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment scheduleAdditionally, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Mangement on 10/23/and the amount that would be credited the full amount I had paidI believe this complaint is the wrong personI am not Ms ***The amount that was credited back to me was only for It should have been
Regards,
*** ***
Our District Vice President contacted member regarding his concernsHis personal training agreement includes a cancellation provision that allows him to terminate the agreement early without a fee if he moves further than miles from an LA Fitness locationMember informed us that he would take
advantage of this cancellation provision and he may do so by mailing a written cancellation request along with evidence of his relocation (such as a Driver’s License issued within the last days, mail forwarding confirmation sent from the Post Office or yellow forwarding sticker, or utility billing indicating set up of new service) to: P.O Box 55088, Irvine, CA 92619-
Member has defaulted on the terms of her personal training agreementAs outlined in her agreement, specifically, the “Client’s Default” section on page two of her agreement which states, in part, that “Client shall be deemed in default of the agreement upon the failure to comply with any of the terms and conditions of the agreement, including, but not limited to, the obligation to make payment when due
Upon default, Client will not be able to utilize the services provided in the agreement, including any unused, accrued sessions”
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted Mr*** regarding the cancellation of his monthly dues membershipMr*** stated he attempted to cancel via telephone, which is not an acceptable form of cancellationAs a result, no such cancellation was processed. The history on Mr***’s account reflects
that he was previously advised both by telephone of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyAs a courtesy, a cancellation was completed, the past owed balance of $has been waived and we have also agreed to a refund back to his Master card on file in the amount of $Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Our records do not reflect that member cancelled her personal training membership prior to 7/28/If she had, she would have been provided a cancellation confirmation receipt which she does not have
As member acknowledges, LA Fitness processed a refund for July’s monthly payment which was
charged on 7/28/However, member used all of the services that she was charged for up through 6/28/(a copy of member’s personal training history is included with this response)Thus, she is not entitled to a refund for services rendered
Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 11/15/(the “Initial Term”). Mrs*** paid $for the first month
of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, the Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of his personal training agreement with the initial term of months (copies of the agreement and New Client Checklist as included with this response)
Mrs***’s personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, Mrs*** is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
If Mrs*** no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** regarding his complaintAs a courtesy to *** ***, management will waive the balance of $95.97, refund a total of $and reinstate membership with the next bill date of 11-4-2016. Funds have to refunded to the same form of payment they were charged
to. Refunds could take up to 7-business days to complete and will go back to the *** Card on file. If refunds rejected by financial institution a check will be mailed to address on fileWe believe this matter to be resolved. Thank you
Management contacted *** *** regarding her concerns with the cancellation procedure for her monthly billed membership and her frustration with the lack of responsiveness by the managers at her local clubWe apologize for the experience she had and in no way condone such alleged behaviorLA
Fitness strives to provide excellent customer service to our membersWe do provide members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyThe cancellation for *** ***’s family membership was completed on April 18, As a courtesy, we have issued a refund in the amount of $back to the *** on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Member requested that we refund the initiation fee because she is a *** employeeManagement agreed as a courtesy to refund $initiation fee which includes tax. The refund will be processed to *** card on file and could take up to 5-days to receiveWe believe this matter to
be resolved
Management has made several attempts to contact Ms.*** regarding the cancellation of her monthly billed membershipPerher request a cancellation was processed on 12/11/by management and nofurther billing has occurredShould she wish to discuss this further weencourage her to return our
call or contact her home clubThank you
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we will take care of all her concerns. Management also provided his contact information if *** *** should need further assistance.
We believe this matter to be resolvedThank
you