Management contacted *** *** regarding her concern related to the options available to process a freeze request on her membership*** *** is requesting the freeze fee of $35, be waived and for the duration of the freeze to be months’ timeOur District Manager spoke with
*** *** and confirmed that a courtesy was previously extended on her membership that waived the freeze fee in the past
At that time, *** *** was advised that future freeze requests would be based on our standard freeze procedures which includes a $freeze, for a maximum of months suspensionNevertheless, we have agreed to allow member to contact back at a later date to process the freeze fee, but will honor the start date of the month freeze as 11/2/Member is satisfied with resolution and will contact back once she is ready to process $freeze feeWe will continue in our efforts to support this memberThank you
Management left a message with Mr*** in regards to his monthly dues membershipAs a courtesy, management cancelled his monthly dues membership and waived the September balance (zero balance owed)Should Mr*** need additional assistance we encourage him to contact usWe believe this
matter to be resolvedThank you
Our records do not reflect that member cancelled her personal training membership prior to 7/28/If she had, she would have been provided a cancellation confirmation receipt which she does not have
As member acknowledges, LA Fitness processed a refund for July’s monthly payment which was
charged on 7/28/However, member used all of the services that she was charged for up through 6/28/(a copy of member’s personal training history is included with this response)Thus, she is not entitled to a refund for services rendered
Management spoke to *** *** on 10/28/regarding the issue concerning his monthly billed fitness membership*** *** was under the impression he had paid for a year paid in full membershipAfter
much discussion and research we have agreed to extend the expiration date
to 6/7/at a non-renewable rate in order to honor the agreement he provided
Member is satisfiedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy, Management canceled her membership and refunded the last payment of $Refunds typically, could take up 5-business days to complete and will go back to the Visa Card on fileWe believe this matter to be resolved
Thank you
Management has made several attempts to contact *** *** regarding her complaintManagement has not heard back from *** ***
To resolve this matter, we cancelled this membership on 9-7-and Email her a cancellation receiptWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the renewal of his yearly membershipHis yearly membership has been expired since 11/28/and was contacted several times prior to his expiration date to renew in order to stay currentHe has been advised that his membership is expired and is not renewable
Should he wish to continue to be a member he will have to purchase a new membership at the current rateMember understandsNo further action will be takenThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Mangement on 10/23/and the amount that would be credited the full amount I had paidI believe this complaint is the wrong personI am not Ms ***The amount that was credited back to me was only for It should have been
Regards,
*** ***
Management spoke to Ms*** on 11/25/regarding thefreezing of her monthly billed membershipMs*** states she requested tofreeze her membership several times via email requestWe have no record ofsuch requestHowever as a courtesy we have refunded back two months in theamount of $
back to the Visa on fileRefunds take about 5-business daysto be refunded backMs*** stated she is not using the gym for medicalreasonsAs a courtesy we have frozen her membership for four months at nochargeMs*** has been explained the freeze policy and understandsMemberis satisfiedThank you
Management has made several attempts to contact Mrs*** by phone to discuss her billing concerns related to her son’s monthly dues membershipMrs*** stated that she discussed a membership rate with a staff member but her son was registered for a different membership and rateA
cancellation of his monthly dues membership was completed on 7/13/There is no history of a cancellation prior to 7/13/Nevertheless, as a courtesy we have issued a refund for the July and June monthly billingsThe refund of $*** was processed electronically back to the Visa card on fileWe encourage Mrs*** to return our phone calls so we can adequately discuss any additional resolution optionsThank you
Our District Vice President contacted member regarding his concernsHis personal training agreement includes a cancellation provision that allows him to terminate the agreement early without a fee if he moves further than miles from an LA Fitness locationMember informed us that he would take
advantage of this cancellation provision and he may do so by mailing a written cancellation request along with evidence of his relocation (such as a Driver’s License issued within the last days, mail forwarding confirmation sent from the Post Office or yellow forwarding sticker, or utility billing indicating set up of new service) to: P.O Box 55088, Irvine, CA 92619-
Management spoke with Mr*** regarding his concernsMr*** would like to keep his membershipWe provided him with the option of prepaying his membership rather than doing a paid in full conversion by changing terms and pricingMr*** was advised that prepayment can be made at the
club or he can contact Management directlyWe also processed a refund in the amount of $back to the card ending in Refunds typically could take up to 5-business days to complete and pushed out his bill date to 11/2/We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I have received refundThankyou
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I continue to reject this offer*** ***, the
employee who sold me both my membership and personal training, had FULL
knowledge of my intent to leave Florida in DecemberHe was aware I was a
college student at UT who was graduating in the upcoming semester and planning
to return home to MassachusettsHe was deceitful and misleading in his sales
practicesHe presented the personal training services in the same manner he
presented the month-to-month membershipI was NEVER given the contract to read
before handI was simply prompted to sign and initial on a small electronic
screen as he spoke to meDuring this time I distinctly remember asking him if
there were any “hidden cancelation fees” and having him assure me there was
notBack in October when this issue surfaced, *** told me as long as I wrote
a convincing letter to HQ that I would be let out of the contractThis was
again another lie
Coincidently, in the past week I have come across yet
another member who claims she has experienced similar misleading sales practices
at this same facilityA former employee of this facility has also attested to
knowing how sales personnel are known to deliberately manipulate members and
care just about the money.
If I really wanted to I could delve deeper into a number of
others issues I haveFor starters how on the personal training contract I was
charged a $processing fee and $enrollment fee, which I was never
informed about either or how for the first three months of my monthly
membership I was charged a $racquetball fee, yet the facility does not
even have a racquetball courtAlthough the $racquetball charges have
stopped, only because I had brought it to the attention of a customer service
employee, I have still not been refunded for the months I was charged
L.A Fitness is a billion dollar company with franchises all
over the globeTheir business will not sink or plummet if they simply wave the
early buyout fee for meI am a college student working two jobs in order to
cover my expenses and the cost of this termination will severely impact my
living since it amounts up to at least a months worth of work for meAll I
want and am asking from L.A Fitness is to be let out of this contract without
the early buyout feeI am a young, active, woman with
many years ahead of meIf this issue continues to stay unresolved, I will
certainly never choose to become a L.A Fitness member ever again and I will be
sure to spread word about how I was treated and what I dealt with to all of my
classmates, friends, and family
Regards,
*** ***
Management contacted *** *** regarding his complaintAs a courtesy to *** ***, management will waive the balance of $95.97, refund a total of $and reinstate membership with the next bill date of 11-4-2016. Funds have to refunded to the same form of payment they were charged
to. Refunds could take up to 7-business days to complete and will go back to the *** Card on file. If refunds rejected by financial institution a check will be mailed to address on fileWe believe this matter to be resolved. Thank you
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we will take care of all her concerns. Management also provided his contact information if *** *** should need further assistance.
We believe this matter to be resolvedThank
you
Our position has not changedMember's concerns were addressed in our initial responseHowever, as of the time of this
response, member has disputed the payments with her bank and defaulted on the
agreement termSince it is apparent that she now has no intention to fulfill
her contractual obligation to the remaining personal training agreement term,
we have released her from this obligation to make the remaining payments due
under the Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note
that we are not contractually obligated to provide this remedy, but this is
being done as a customer service consideration for our member
It is ok if they contact meThey are going to refund the money within to business days
Management contacted *** *** regarding her concern related to the options available to process a freeze request on her membership*** *** is requesting the freeze fee of $35, be waived and for the duration of the freeze to be months’ timeOur District Manager spoke with
*** *** and confirmed that a courtesy was previously extended on her membership that waived the freeze fee in the past
At that time, *** *** was advised that future freeze requests would be based on our standard freeze procedures which includes a $freeze, for a maximum of months suspensionNevertheless, we have agreed to allow member to contact back at a later date to process the freeze fee, but will honor the start date of the month freeze as 11/2/Member is satisfied with resolution and will contact back once she is ready to process $freeze feeWe will continue in our efforts to support this memberThank you
Management left a message with Mr*** in regards to his monthly dues membershipAs a courtesy, management cancelled his monthly dues membership and waived the September balance (zero balance owed)Should Mr*** need additional assistance we encourage him to contact usWe believe this
matter to be resolvedThank you
Our records do not reflect that member cancelled her personal training membership prior to 7/28/If she had, she would have been provided a cancellation confirmation receipt which she does not have
As member acknowledges, LA Fitness processed a refund for July’s monthly payment which was
charged on 7/28/However, member used all of the services that she was charged for up through 6/28/(a copy of member’s personal training history is included with this response)Thus, she is not entitled to a refund for services rendered
Management spoke to *** *** on 10/28/regarding the issue concerning his monthly billed fitness membership*** *** was under the impression he had paid for a year paid in full membershipAfter
much discussion and research we have agreed to extend the expiration date
to 6/7/at a non-renewable rate in order to honor the agreement he provided
Member is satisfiedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy, Management canceled her membership and refunded the last payment of $Refunds typically, could take up 5-business days to complete and will go back to the Visa Card on fileWe believe this matter to be resolved
Thank you
Management has made several attempts to contact *** *** regarding her complaintManagement has not heard back from *** ***
To resolve this matter, we cancelled this membership on 9-7-and Email her a cancellation receiptWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding the renewal of his yearly membershipHis yearly membership has been expired since 11/28/and was contacted several times prior to his expiration date to renew in order to stay currentHe has been advised that his membership is expired and is not renewable
Should he wish to continue to be a member he will have to purchase a new membership at the current rateMember understandsNo further action will be takenThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Mangement on 10/23/and the amount that would be credited the full amount I had paidI believe this complaint is the wrong personI am not Ms ***The amount that was credited back to me was only for It should have been
Regards,
*** ***
Management spoke to Ms*** on 11/25/regarding thefreezing of her monthly billed membershipMs*** states she requested tofreeze her membership several times via email requestWe have no record ofsuch requestHowever as a courtesy we have refunded back two months in theamount of $
back to the Visa on fileRefunds take about 5-business daysto be refunded backMs*** stated she is not using the gym for medicalreasonsAs a courtesy we have frozen her membership for four months at nochargeMs*** has been explained the freeze policy and understandsMemberis satisfiedThank you
Management has made several attempts to contact Mrs*** by phone to discuss her billing concerns related to her son’s monthly dues membershipMrs*** stated that she discussed a membership rate with a staff member but her son was registered for a different membership and rateA
cancellation of his monthly dues membership was completed on 7/13/There is no history of a cancellation prior to 7/13/Nevertheless, as a courtesy we have issued a refund for the July and June monthly billingsThe refund of $*** was processed electronically back to the Visa card on fileWe encourage Mrs*** to return our phone calls so we can adequately discuss any additional resolution optionsThank you
Our District Vice President contacted member regarding his concernsHis personal training agreement includes a cancellation provision that allows him to terminate the agreement early without a fee if he moves further than miles from an LA Fitness locationMember informed us that he would take
advantage of this cancellation provision and he may do so by mailing a written cancellation request along with evidence of his relocation (such as a Driver’s License issued within the last days, mail forwarding confirmation sent from the Post Office or yellow forwarding sticker, or utility billing indicating set up of new service) to: P.O Box 55088, Irvine, CA 92619-
Management spoke with Mr*** regarding his concernsMr*** would like to keep his membershipWe provided him with the option of prepaying his membership rather than doing a paid in full conversion by changing terms and pricingMr*** was advised that prepayment can be made at the
club or he can contact Management directlyWe also processed a refund in the amount of $back to the card ending in Refunds typically could take up to 5-business days to complete and pushed out his bill date to 11/2/We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I have received refundThankyou
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I continue to reject this offer*** ***, the
employee who sold me both my membership and personal training, had FULL
knowledge of my intent to leave Florida in DecemberHe was aware I was a
college student at UT who was graduating in the upcoming semester and planning
to return home to MassachusettsHe was deceitful and misleading in his sales
practicesHe presented the personal training services in the same manner he
presented the month-to-month membershipI was NEVER given the contract to read
before handI was simply prompted to sign and initial on a small electronic
screen as he spoke to meDuring this time I distinctly remember asking him if
there were any “hidden cancelation fees” and having him assure me there was
notBack in October when this issue surfaced, *** told me as long as I wrote
a convincing letter to HQ that I would be let out of the contractThis was
again another lie
Coincidently, in the past week I have come across yet
another member who claims she has experienced similar misleading sales practices
at this same facilityA former employee of this facility has also attested to
knowing how sales personnel are known to deliberately manipulate members and
care just about the money.
If I really wanted to I could delve deeper into a number of
others issues I haveFor starters how on the personal training contract I was
charged a $processing fee and $enrollment fee, which I was never
informed about either or how for the first three months of my monthly
membership I was charged a $racquetball fee, yet the facility does not
even have a racquetball courtAlthough the $racquetball charges have
stopped, only because I had brought it to the attention of a customer service
employee, I have still not been refunded for the months I was charged
L.A Fitness is a billion dollar company with franchises all
over the globeTheir business will not sink or plummet if they simply wave the
early buyout fee for meI am a college student working two jobs in order to
cover my expenses and the cost of this termination will severely impact my
living since it amounts up to at least a months worth of work for meAll I
want and am asking from L.A Fitness is to be let out of this contract without
the early buyout feeI am a young, active, woman with
many years ahead of meIf this issue continues to stay unresolved, I will
certainly never choose to become a L.A Fitness member ever again and I will be
sure to spread word about how I was treated and what I dealt with to all of my
classmates, friends, and family
Regards,
*** ***
Management contacted *** *** regarding his complaintAs a courtesy to *** ***, management will waive the balance of $95.97, refund a total of $and reinstate membership with the next bill date of 11-4-2016. Funds have to refunded to the same form of payment they were charged
to. Refunds could take up to 7-business days to complete and will go back to the *** Card on file. If refunds rejected by financial institution a check will be mailed to address on fileWe believe this matter to be resolved. Thank you
Management spoke to *** *** regarding her complaint. Management explained to *** *** that we will take care of all her concerns. Management also provided his contact information if *** *** should need further assistance.
We believe this matter to be resolvedThank
you
Our position has not changedMember's concerns were addressed in our initial responseHowever, as of the time of this
response, member has disputed the payments with her bank and defaulted on the
agreement termSince it is apparent that she now has no intention to fulfill
her contractual obligation to the remaining personal training agreement term,
we have released her from this obligation to make the remaining payments due
under the Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note
that we are not contractually obligated to provide this remedy, but this is
being done as a customer service consideration for our member