Our Personal Training Director had been in contact with member regarding his concernsMember elected to take advantage of the Voluntary Cancellation provision in their personal training agreement which affords them the option to unilaterally cancel at any time, for any reason, by paying only half
of the remaining balance due under the agreementThey paid the cancellation fee on 5/27/and we cancelled the remaining term of their personal training agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have the tracking number and I received Post Office's delivered receiptThis is my tracking number:***I want to say please do not try to find more excuses to avoid your staff negligence! I ask your help to cancel the membership spend two month! First time, your staff give me a wrong address lead to you didn't received my mailBut hasn't any one told me that until you charged me again for membership fee! And then, I ask your again, you agents told me last time he give me a wrong address, let's me sending again! Have this situation was not my fault! I already did everything you let me did! I cancelled member ship from June, why you still charged me at July for the membership fee? I already attached file about the tracking number
LA Fitness cancelled member's personal training agreement and processed a refund (refunds applied to the same account used for payment)Please allow 5-business days for the refund to apply to the accountPlease also note that as of the time of the this response, the billing of $for
payment due on 8/20/had already been processed and we are unable to stop itThank payment will be refunded as well
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposed resolution from LA Fitness is not acceptable They are only offering a $membership in place of the $owed
Please advise us at this time, on what step we need to take?
Thank you!
*** *** *** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/16/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the
first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/13/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and he acknowledged his understanding of these billing terms by initialing the separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreementThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the Additional Cancellation Rights allow member to cancel the remaining term of the personal training agreement or obligationHowever, it does not entitle member to a refund of dues billed prior to the effective cancellation request date
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/28/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 11/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementThe Agreement entitles client to personal training sessions working with a Pro Results personal trainer.
The services being requested is for a program, and not the services of any individual trainerHe is not guaranteed a specific trainer.
If this is the case, I was blatantly lied to when signing up for your serviceYou should be ashamed of misleading your customers.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page of his AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, that he is not guaranteed a specific trainer and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Firstly, half would have been over $at the time of sale; an amount that is ridiculous by most any average standard of incomeSecond, yes I did sign and initial your contract which I was lied to when signingWhen asked for a copy of the contract, I was refused and told this information could not be provided by the facility as the entire process was conducted on their computers.
Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/We cancelled the remaining term of his Agreement accordingly
It was precisely month after I began my service that my trainer said he was being promoted and I had to either continue his service for a higher price or find a new trainerThe problem was, there were no other trainers available at the timeI then had to go a MONTH without any personal training while your company continued to charge me and worked to find a replacementLooking further in, your employees knew this trainer's promotion was coming up soon and withheld that information from me when I signed up
Yes, I went ahead and paid half of my contract to cancel your service because all attempts to contact you were ignored and I was tired of being charged for your serviceIt seems that finally caving in and making this payment is what prompted you to reply to my complaint in the first placeIt cost me $to get out of a contract which, once again, I was told could be cancelled anytime free of charge just by asking at the front desk of your facilityWhen signing up, I was quickly led through the contract told to sign and initial without further explanationI was then told that my contract could not be printed upon requestFour weeks after your day trial period, everything feel apart and I was left unable to train with any trainer for over a month while still being chargedI ask you you once more to do the right thing and refund what in my case would be over a month of rent in my lost $If you cannot do this, you will lose my business as a remaining customer of your gym and further my distrust of your companyThank you for your time and I await your response
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President ("DVP") has attempted to contact member by phone regarding her concerns but we have not heard back from memberLA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationWe encourage member to return our
DVP's call should she require further assistance
*** *** alleges that she was not advised that her personal training agreement would continue automatically after her Initial Term. However, the clear and conspicuous language in the training agreement *** *** signed states very clearly, in a section entitled the "Initial Term
Acknowledgement" on page 1, that "unless cancelled", the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is providedAdditionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to her. *** *** again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response)As such, it was *** ***’s' obligation to notify us that she did not want to continue with her membershipIt was not until 4/16/that *** *** notified LA Fitness of her intent to cancel. At that time, LA Fitness did immediately cancel her personal training agreement with no further billingHowever, *** *** was not entitled to a refund of dues prior to her cancellation request as LA Fitness did not breach the AgreementNevertheless, we processed a refund in the amount of $on 4/17/for two billing cycles that occurred after the completion of her Initial TermPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled member's personal training agreement and processed refunds totaling $A copy of her agreement is included with this response as well per her request
Management spoke to *** *** on 2/25/and after much discussion it has been agreed upon to extend his annual membership by adding months to his expiration datehis annual membership will now expire on 8/17/Member is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted at all, by anyone from LA Fitness and have had the same phone number for many yearsI have reviewed my voice mails however I had none from LA FitnessI do not wish to return to this gym where I have had nothing but issues and would much rather have some sort of compensation for the sessions I was owedI had been in contact with LA Fitness starting at the beginning of and had been given nothing but a headache and do not wish to return and have to pay $a month for a gym that obviously does not care about their customers and only about the money they are receiving.Regards,*** ***
Our previous response still stands Both memberships were cancelled on 9/7/and email confirmation was sent to the email addresses providedNo further billings have occurred and all balances have been waivedWe believe this matter to be resolvedNo further action will be taken. Thank you
Anytime in that past that an appointment was missed by the personal trainer, there was another trainer or the Personal Training Director waiting here to train member. In addition, our records reflect that member has had trainers over the course of his program*** *., who was promoted (member elected not to upgrade to continue working with ***) then *** **
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membership and recent monthly billingLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly
encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel prior to her most recent monthly billingHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement terms
Nevertheless, as a courtesy, a cancellation was processed on April 15, and a refund back to her *** in the amount of $was completed on April 26, We believe this matter to be resolvedThank you
Our Personal Training Director had been in contact with member regarding his concernsMember elected to take advantage of the Voluntary Cancellation provision in their personal training agreement which affords them the option to unilaterally cancel at any time, for any reason, by paying only half
of the remaining balance due under the agreementThey paid the cancellation fee on 5/27/and we cancelled the remaining term of their personal training agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have the tracking number and I received Post Office's delivered receiptThis is my tracking number:***I want to say please do not try to find more excuses to avoid your staff negligence! I ask your help to cancel the membership spend two month! First time, your staff give me a wrong address lead to you didn't received my mailBut hasn't any one told me that until you charged me again for membership fee! And then, I ask your again, you agents told me last time he give me a wrong address, let's me sending again! Have this situation was not my fault! I already did everything you let me did! I cancelled member ship from June, why you still charged me at July for the membership fee? I already attached file about the tracking number
LA Fitness contacted member regarding his concerns and we added back sessions for member to utilize
LA Fitness cancelled member's personal training agreement and processed a refund (refunds applied to the same account used for payment)Please allow 5-business days for the refund to apply to the accountPlease also note that as of the time of the this response, the billing of $for
payment due on 8/20/had already been processed and we are unable to stop itThank payment will be refunded as well
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposed resolution from LA Fitness is not acceptable They are only offering a $membership in place of the $owed
Please advise us at this time, on what step we need to take?
Thank you!
*** *** *** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/16/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the
first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/13/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and he acknowledged his understanding of these billing terms by initialing the separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreementThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the Additional Cancellation Rights allow member to cancel the remaining term of the personal training agreement or obligationHowever, it does not entitle member to a refund of dues billed prior to the effective cancellation request date
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/28/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 11/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementThe Agreement entitles client to personal training sessions working with a Pro Results personal trainer.
The services being requested is for a program, and not the services of any individual trainerHe is not guaranteed a specific trainer.
If this is the case, I was blatantly lied to when signing up for your serviceYou should be ashamed of misleading your customers.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page of his AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, that he is not guaranteed a specific trainer and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Firstly, half would have been over $at the time of sale; an amount that is ridiculous by most any average standard of incomeSecond, yes I did sign and initial your contract which I was lied to when signingWhen asked for a copy of the contract, I was refused and told this information could not be provided by the facility as the entire process was conducted on their computers.
Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/We cancelled the remaining term of his Agreement accordingly
It was precisely month after I began my service that my trainer said he was being promoted and I had to either continue his service for a higher price or find a new trainerThe problem was, there were no other trainers available at the timeI then had to go a MONTH without any personal training while your company continued to charge me and worked to find a replacementLooking further in, your employees knew this trainer's promotion was coming up soon and withheld that information from me when I signed up
Yes, I went ahead and paid half of my contract to cancel your service because all attempts to contact you were ignored and I was tired of being charged for your serviceIt seems that finally caving in and making this payment is what prompted you to reply to my complaint in the first placeIt cost me $to get out of a contract which, once again, I was told could be cancelled anytime free of charge just by asking at the front desk of your facilityWhen signing up, I was quickly led through the contract told to sign and initial without further explanationI was then told that my contract could not be printed upon requestFour weeks after your day trial period, everything feel apart and I was left unable to train with any trainer for over a month while still being chargedI ask you you once more to do the right thing and refund what in my case would be over a month of rent in my lost $If you cannot do this, you will lose my business as a remaining customer of your gym and further my distrust of your companyThank you for your time and I await your response
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President ("DVP") has attempted to contact member by phone regarding her concerns but we have not heard back from memberLA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationWe encourage member to return our
DVP's call should she require further assistance
*** *** alleges that she was not advised that her personal training agreement would continue automatically after her Initial Term. However, the clear and conspicuous language in the training agreement *** *** signed states very clearly, in a section entitled the "Initial Term
Acknowledgement" on page 1, that "unless cancelled", the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is providedAdditionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to her. *** *** again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response)As such, it was *** ***’s' obligation to notify us that she did not want to continue with her membershipIt was not until 4/16/that *** *** notified LA Fitness of her intent to cancel. At that time, LA Fitness did immediately cancel her personal training agreement with no further billingHowever, *** *** was not entitled to a refund of dues prior to her cancellation request as LA Fitness did not breach the AgreementNevertheless, we processed a refund in the amount of $on 4/17/for two billing cycles that occurred after the completion of her Initial TermPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness cancelled member's personal training agreement and processed refunds totaling $A copy of her agreement is included with this response as well per her request
Management spoke to *** *** on 2/25/and after much discussion it has been agreed upon to extend his annual membership by adding months to his expiration datehis annual membership will now expire on 8/17/Member is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted at all, by anyone from LA Fitness and have had the same phone number for many yearsI have reviewed my voice mails however I had none from LA FitnessI do not wish to return to this gym where I have had nothing but issues and would much rather have some sort of compensation for the sessions I was owedI had been in contact with LA Fitness starting at the beginning of and had been given nothing but a headache and do not wish to return and have to pay $a month for a gym that obviously does not care about their customers and only about the money they are receiving.Regards,*** ***
Our previous response still stands Both memberships were cancelled on 9/7/and email confirmation was sent to the email addresses providedNo further billings have occurred and all balances have been waivedWe believe this matter to be resolvedNo further action will be taken. Thank you
Anytime in that past that an appointment was missed by the personal trainer, there was another trainer or the Personal Training Director waiting here to train member. In addition, our records reflect that member has had trainers over the course of his program*** *., who was promoted (member elected not to upgrade to continue working with ***) then *** **
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membership and recent monthly billingLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly
encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel prior to her most recent monthly billingHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement terms
Nevertheless, as a courtesy, a cancellation was processed on April 15, and a refund back to her *** in the amount of $was completed on April 26, We believe this matter to be resolvedThank you