Our previous response still stands Both memberships were cancelled on 9/7/and email confirmation was sent to the email addresses providedNo further billings have occurred and all balances have been waivedWe believe this matter to be resolvedNo further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposed resolution from LA Fitness is not acceptable They are only offering a $membership in place of the $owed
Please advise us at this time, on what step we need to take?
Thank you!
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke to VP *** *** who was very rudeHe tried saying that LA Fitness accommodated me in the past and they never did any special accommodations to my past memberships I always did it by the booksI explained this to *** and he was very arrogant*** *** also tried telling me I had a week of a complimentary pass which I did not even get offered that and he kept arguing with me about it This time however since I called in just after signing up they told me I was all set since it was within the days of signing upThen when I went to get a receipt the very next day they knew nothing bounced me around from General Manager to Manger to the sales guy *** who said don't worry I can cancel in a month if I wantedHe sat down made notes in some not sections about I asked for a printout buy *** said he was unable to print it outI just can't believe the shadiness of such a companyI also got sick after working out there only times (I have not been sick in over years) as gyms have a lot of germs and I should not expose myself to them as it could be detrimental to my healthAttached are my documents certified receipts and contract
Regards,
*** ***
Our District Vice President contacted member regarding his concernsWe on-boarded a new certified personal trainer available and scheduled member out at his preferred training times
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreementThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the Additional Cancellation Rights allow member to cancel the remaining term of the personal training agreement or obligationHowever, it does not entitle member to a refund of dues billed prior to the effective cancellation request date
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membership and recent monthly billingLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly
encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel prior to her most recent monthly billingHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement terms
Nevertheless, as a courtesy, a cancellation was processed on April 15, and a refund back to her *** in the amount of $was completed on April 26, We believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled in October however we received no such cancellationAs a courtesy a refund in the amount of $was processed back to the *** cardRefunds take about 5-business days
to be refundedMember is satisfiedThank you
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have attempted to cancel several timesOur records indicate we did not receive a cancellation requestAs a courtesy a one month refund in the amount of $has been refunded back to the ***
cardRefunds take about 7-business days to be refundedNo further billing will occurMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received any emails from LA Fitness regarding my cancellation and in fact the company refused to provide me with an email address to which I could send my supporting documentationLA Fitness -- Please contact me at *** and I can send the supporting documents directlyThe contact information would no longer be correct as I moved to *** the entire reason that I'm having the dispute in the first place
Additionally, the phone representative could not confirm that my ** *** permit would be sufficient to cancel the membershipI tried to cancel at a location in November but was told I had to mail a written response, so I further dispute that the membership can be cancelled at any location, as this contradicts what happened when I tried to cancelLastly, I think we all know that the cancellation policy is designed to make it difficult to cancel as you don't need to send certified mail to join the gym in the first place
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find it to be accurate The business has performed the requested action and I consider this complaint resolved
Regards,*** ***
LA Fitness cancelled member's personal training agreement and processed a refund (refunds applied to the same account used for payment)Please allow 5-business days for the refund to apply to the accountPlease also note that as of the time of the this response, the billing of $for
payment due on 8/20/had already been processed and we are unable to stop itThank payment will be refunded as well
Management spoke to Ms***
regarding her monthly billed membershipAs a courtesy we offered to reinstate
her membership upon payment of the balance that is owed for past due monthly
duesMember agreed and billing will resume in NovemberMember is satisfied
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have the tracking number and I received Post Office's delivered receiptThis is my tracking number:***I want to say please do not try to find more excuses to avoid your staff negligence! I ask your help to cancel the membership spend two month! First time, your staff give me a wrong address lead to you didn't received my mailBut hasn't any one told me that until you charged me again for membership fee! And then, I ask your again, you agents told me last time he give me a wrong address, let's me sending again! Have this situation was not my fault! I already did everything you let me did! I cancelled member ship from June, why you still charged me at July for the membership fee? I already attached file about the tracking number
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted at all, by anyone from LA Fitness and have had the same phone number for many yearsI have reviewed my voice mails however I had none from LA FitnessI do not wish to return to this gym where I have had nothing but issues and would much rather have some sort of compensation for the sessions I was owedI had been in contact with LA Fitness starting at the beginning of and had been given nothing but a headache and do not wish to return and have to pay $a month for a gym that obviously does not care about their customers and only about the money they are receiving.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
previous response still standsManagement has made several attempts to contact *** *** regarding his *** membership and we have yet to receive a return callAccording to our records we have contacted him several times in the pastto renew is yearly membership and he declined to do soHis membership is now expired as of 11/28/No further action will be taken at this timeShould *** *** wish to be a member with LA Fitness he will have to rejoin on a newmembershipThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/28/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 11/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementThe Agreement entitles client to personal training sessions working with a Pro Results personal trainer.
The services being requested is for a program, and not the services of any individual trainerHe is not guaranteed a specific trainer.
If this is the case, I was blatantly lied to when signing up for your serviceYou should be ashamed of misleading your customers.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page of his AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, that he is not guaranteed a specific trainer and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Firstly, half would have been over $at the time of sale; an amount that is ridiculous by most any average standard of incomeSecond, yes I did sign and initial your contract which I was lied to when signingWhen asked for a copy of the contract, I was refused and told this information could not be provided by the facility as the entire process was conducted on their computers.
Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/We cancelled the remaining term of his Agreement accordingly
It was precisely month after I began my service that my trainer said he was being promoted and I had to either continue his service for a higher price or find a new trainerThe problem was, there were no other trainers available at the timeI then had to go a MONTH without any personal training while your company continued to charge me and worked to find a replacementLooking further in, your employees knew this trainer's promotion was coming up soon and withheld that information from me when I signed up
Yes, I went ahead and paid half of my contract to cancel your service because all attempts to contact you were ignored and I was tired of being charged for your serviceIt seems that finally caving in and making this payment is what prompted you to reply to my complaint in the first placeIt cost me $to get out of a contract which, once again, I was told could be cancelled anytime free of charge just by asking at the front desk of your facilityWhen signing up, I was quickly led through the contract told to sign and initial without further explanationI was then told that my contract could not be printed upon requestFour weeks after your day trial period, everything feel apart and I was left unable to train with any trainer for over a month while still being chargedI ask you you once more to do the right thing and refund what in my case would be over a month of rent in my lost $If you cannot do this, you will lose my business as a remaining customer of your gym and further my distrust of your companyThank you for your time and I await your response
*** ***
Our District Vice President contacted member to address his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligationPlease note that were not contractually obligated to provide this remedy but this was done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wasn't aware about the entire content on the contract terms when signing it since I couldn't read the entire contract because everything was done in a computer system and not by paperIt is clear for me that, what LA Fitness is doing is a totally illegal practice, I mean, induce customers to sign something they are not so clear about, and in case the customer change his mind, force him to pay half year of the serviceAn absurd! By reading this "standard" response from them, after so long since I opened the case, it is more clear to me that such abuse is an illegal practice and I will not tolerate such thingI will continue pursuing my rights through the law and customer protection mechanisms such as Revdex.com. Please consider this case NOT SOLVED and the customer VERY upset!
Regards,
*** ***
Management spoke to member regarding her complaintManagement refunded the money that she paid because the original agreement was not honored*** *** was advised by management that she is not welcomed in any of our clubs due to her behavior towards staff
A guest pass is not warranted
because she already used the club for four months. Management will only allow *** *** access to the club if she buys a membership in a full payment. Should member wish to discuss furtherWe encourage member to call usThank you
Our previous response still stands Both memberships were cancelled on 9/7/and email confirmation was sent to the email addresses providedNo further billings have occurred and all balances have been waivedWe believe this matter to be resolvedNo further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposed resolution from LA Fitness is not acceptable They are only offering a $membership in place of the $owed
Please advise us at this time, on what step we need to take?
Thank you!
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke to VP *** *** who was very rudeHe tried saying that LA Fitness accommodated me in the past and they never did any special accommodations to my past memberships I always did it by the booksI explained this to *** and he was very arrogant*** *** also tried telling me I had a week of a complimentary pass which I did not even get offered that and he kept arguing with me about it This time however since I called in just after signing up they told me I was all set since it was within the days of signing upThen when I went to get a receipt the very next day they knew nothing bounced me around from General Manager to Manger to the sales guy *** who said don't worry I can cancel in a month if I wantedHe sat down made notes in some not sections about I asked for a printout buy *** said he was unable to print it outI just can't believe the shadiness of such a companyI also got sick after working out there only times (I have not been sick in over years) as gyms have a lot of germs and I should not expose myself to them as it could be detrimental to my healthAttached are my documents certified receipts and contract
Regards,
*** ***
Our District Vice President contacted member regarding his concernsWe on-boarded a new certified personal trainer available and scheduled member out at his preferred training times
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreementThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the Additional Cancellation Rights allow member to cancel the remaining term of the personal training agreement or obligationHowever, it does not entitle member to a refund of dues billed prior to the effective cancellation request date
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membership and recent monthly billingLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly
encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that she attempted to cancel prior to her most recent monthly billingHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement terms
Nevertheless, as a courtesy, a cancellation was processed on April 15, and a refund back to her *** in the amount of $was completed on April 26, We believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have cancelled in October however we received no such cancellationAs a courtesy a refund in the amount of $was processed back to the *** cardRefunds take about 5-business days
to be refundedMember is satisfiedThank you
Management spoke to *** *** regarding the cancellation of his monthly billed membershipHe claims to have attempted to cancel several timesOur records indicate we did not receive a cancellation requestAs a courtesy a one month refund in the amount of $has been refunded back to the ***
cardRefunds take about 7-business days to be refundedNo further billing will occurMember is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received any emails from LA Fitness regarding my cancellation and in fact the company refused to provide me with an email address to which I could send my supporting documentationLA Fitness -- Please contact me at *** and I can send the supporting documents directlyThe contact information would no longer be correct as I moved to *** the entire reason that I'm having the dispute in the first place
Additionally, the phone representative could not confirm that my ** *** permit would be sufficient to cancel the membershipI tried to cancel at a location in November but was told I had to mail a written response, so I further dispute that the membership can be cancelled at any location, as this contradicts what happened when I tried to cancelLastly, I think we all know that the cancellation policy is designed to make it difficult to cancel as you don't need to send certified mail to join the gym in the first place
Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find it to be accurate The business has performed the requested action and I consider this complaint resolved
Regards,*** ***
LA Fitness cancelled member's personal training agreement and processed a refund (refunds applied to the same account used for payment)Please allow 5-business days for the refund to apply to the accountPlease also note that as of the time of the this response, the billing of $for
payment due on 8/20/had already been processed and we are unable to stop itThank payment will be refunded as well
Management spoke to Ms***
regarding her monthly billed membershipAs a courtesy we offered to reinstate
her membership upon payment of the balance that is owed for past due monthly
duesMember agreed and billing will resume in NovemberMember is satisfied
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have the tracking number and I received Post Office's delivered receiptThis is my tracking number:***I want to say please do not try to find more excuses to avoid your staff negligence! I ask your help to cancel the membership spend two month! First time, your staff give me a wrong address lead to you didn't received my mailBut hasn't any one told me that until you charged me again for membership fee! And then, I ask your again, you agents told me last time he give me a wrong address, let's me sending again! Have this situation was not my fault! I already did everything you let me did! I cancelled member ship from June, why you still charged me at July for the membership fee? I already attached file about the tracking number
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been contacted at all, by anyone from LA Fitness and have had the same phone number for many yearsI have reviewed my voice mails however I had none from LA FitnessI do not wish to return to this gym where I have had nothing but issues and would much rather have some sort of compensation for the sessions I was owedI had been in contact with LA Fitness starting at the beginning of and had been given nothing but a headache and do not wish to return and have to pay $a month for a gym that obviously does not care about their customers and only about the money they are receiving.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
previous response still standsManagement has made several attempts to contact *** *** regarding his *** membership and we have yet to receive a return callAccording to our records we have contacted him several times in the pastto renew is yearly membership and he declined to do soHis membership is now expired as of 11/28/No further action will be taken at this timeShould *** *** wish to be a member with LA Fitness he will have to rejoin on a newmembershipThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/28/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 11/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementThe Agreement entitles client to personal training sessions working with a Pro Results personal trainer.
The services being requested is for a program, and not the services of any individual trainerHe is not guaranteed a specific trainer.
If this is the case, I was blatantly lied to when signing up for your serviceYou should be ashamed of misleading your customers.
Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. These provisions are clearly outlined on page of his AgreementIn addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, that he is not guaranteed a specific trainer and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Firstly, half would have been over $at the time of sale; an amount that is ridiculous by most any average standard of incomeSecond, yes I did sign and initial your contract which I was lied to when signingWhen asked for a copy of the contract, I was refused and told this information could not be provided by the facility as the entire process was conducted on their computers.
Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refundHowever, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/15/We cancelled the remaining term of his Agreement accordingly
It was precisely month after I began my service that my trainer said he was being promoted and I had to either continue his service for a higher price or find a new trainerThe problem was, there were no other trainers available at the timeI then had to go a MONTH without any personal training while your company continued to charge me and worked to find a replacementLooking further in, your employees knew this trainer's promotion was coming up soon and withheld that information from me when I signed up
Yes, I went ahead and paid half of my contract to cancel your service because all attempts to contact you were ignored and I was tired of being charged for your serviceIt seems that finally caving in and making this payment is what prompted you to reply to my complaint in the first placeIt cost me $to get out of a contract which, once again, I was told could be cancelled anytime free of charge just by asking at the front desk of your facilityWhen signing up, I was quickly led through the contract told to sign and initial without further explanationI was then told that my contract could not be printed upon requestFour weeks after your day trial period, everything feel apart and I was left unable to train with any trainer for over a month while still being chargedI ask you you once more to do the right thing and refund what in my case would be over a month of rent in my lost $If you cannot do this, you will lose my business as a remaining customer of your gym and further my distrust of your companyThank you for your time and I await your response
*** ***
Our District Vice President contacted member to address his concerns and we cancelled the remaining term of his personal training agreement with no further billing or obligationPlease note that were not contractually obligated to provide this remedy but this was done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I wasn't aware about the entire content on the contract terms when signing it since I couldn't read the entire contract because everything was done in a computer system and not by paperIt is clear for me that, what LA Fitness is doing is a totally illegal practice, I mean, induce customers to sign something they are not so clear about, and in case the customer change his mind, force him to pay half year of the serviceAn absurd! By reading this "standard" response from them, after so long since I opened the case, it is more clear to me that such abuse is an illegal practice and I will not tolerate such thingI will continue pursuing my rights through the law and customer protection mechanisms such as Revdex.com. Please consider this case NOT SOLVED and the customer VERY upset!
Regards,
*** ***
Management spoke to member regarding her complaintManagement refunded the money that she paid because the original agreement was not honored*** *** was advised by management that she is not welcomed in any of our clubs due to her behavior towards staff
A guest pass is not warranted
because she already used the club for four months. Management will only allow *** *** access to the club if she buys a membership in a full payment. Should member wish to discuss furtherWe encourage member to call usThank you