Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I told them that I want to try their personal training session only for a monthThe Sales person *** *** promised me that he will give me the cheapest plan which consisted of four sessions for a month
I knew this would work perfectly since I didn't intend to keep it long and informed of my intentionI signed up, had part of the payment withdrawn from my account*** proceed to hand me a pen, and pointed to me where to sign on the papersBefore I had the chance to ask he told me the documents were only to give LA Fitness permission to withdraw $from my account and liability waiver, that released LA Fitness from any fault if I were to be injured
I didn't have any chance to review, or even glance at the documents, as each time I signed/initialed one, he would quickly pull it away from me*** also slid over an electronic signature pad, which he stated was only for the electronic signature for the same thingAfterwards I didn't get documentation to take home*** mentioned I would get a receipt and all documents that I signed by emailI didn’t receive any email
I cannot even see the contract from the Online AccountI asked *** that I wanted an access to the contract and he told me that only LA fitness Managers can see the contract
I asked for one month training but I started getting charges of $per month for trainersThe sales person *** is no longer working thereI spoke to other sales person , *** *** informed me that I signed a contract for months for training sessions at a monthly rate of $He also remarked that it couldn't be cancelledLater, I spoke to the Sales Operation Manager on phoneShe told me that I have to pay for the training for one year
Now they tell you to get away with 50% or 33%
I was misleaded by the Sales person *** I want my whole payment back except for the first month]
Regards,
*** ***
Our District Vice President ("DVP") has attempted to contact member by phone regarding her concerns but we have not heard back from memberLA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationWe encourage member to return our
DVP's call should she require further assistance
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Anytime in that past that an appointment was missed by the personal trainer, there was another trainer or the Personal Training Director waiting here to train member. In addition, our records reflect that member has had trainers over the course of his program*** *., who was promoted (member elected not to upgrade to continue working with ***) then *** **
LA Fitness cancelled member's personal training agreement and processed refunds totaling $A copy of her agreement is included with this response as well per her request
Management spoke to *** *** on 2/16/regarding her concerns and she was advised at that time initiation fees are non-refundablePer her request a cancellation was processed her and *** ***s membership. No further billing has occurredAs a courtesy a one month refund in the
amount of $was processed back to the *** on 2/20/We believe this issue to be resolvedThank you
Our District Operations Manager contacted member regarding his concerns and we processed a refund in the amount of $on 12/8/17 (refund applied to the same account used for payment)
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** alleges that she was not advised that her personal training agreement would continue automatically after her Initial Term. However, the clear and conspicuous language in the training agreement *** *** signed states very clearly, in a section entitled the "Initial Term
Acknowledgement" on page 1, that "unless cancelled", the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is providedAdditionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to her. *** *** again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response)As such, it was *** ***’s' obligation to notify us that she did not want to continue with her membershipIt was not until 4/16/that *** *** notified LA Fitness of her intent to cancel. At that time, LA Fitness did immediately cancel her personal training agreement with no further billingHowever, *** *** was not entitled to a refund of dues prior to her cancellation request as LA Fitness did not breach the AgreementNevertheless, we processed a refund in the amount of $on 4/17/for two billing cycles that occurred after the completion of her Initial TermPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
Management tried to reach member regarding complaint no responseManagement as a courtesy agreed to waive balance of $and adjusted cancellation expiration date to 10-22-
If member wishes to discuss further, we encourage her to
contact local clubWe believe this matter to be resolvedThank you
Our Personal Training Director had been in contact with member regarding his concernsMember elected to take advantage of the Voluntary Cancellation provision in their personal training agreement which affords them the option to unilaterally cancel at any time, for any reason, by paying only half
of the remaining balance due under the agreementThey paid the cancellation fee on 5/27/and we cancelled the remaining term of their personal training agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The offer provided was not an offerI do not comply to thisIf the company is willing to change my contract, but not cancel it, I find something wrong with thatI am not able to afford food or gas to work if I proceed with thisUnfortunately I need food to live and gas to get to work and pre-existing pay billsI wouldn't fight this so much if I truly did have the extra funds
Regards,
*** ***
Management spoke to *** *** on 2/25/and after much discussion it has been agreed upon to extend his annual membership by adding months to his expiration datehis annual membership will now expire on 8/17/Member is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/16/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the
first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/13/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and he acknowledged his understanding of these billing terms by initialing the separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our position has not changedMember’s concerns were addressed in our initial responseIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section on a digital signature pad, the terms are clearly visible to our member on both the digital signature pad as well as on a monitor in front of themAdditionally, member’s Agreement provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The o in the group exercise room that has no windows has not worked for weeks nowThe front desk folks state they have told management for the last weeks this has been happeningThey state they ignore their requests for repairs in lieu of other gyms nearbyThis is also a health risk as the room gets very hot and has condensation which in turn can become bacterialThe floor isn't that clean ever so that on top of the additional sweat makes for a very risky environment
Desired Outcome:
I just want the air to be fixed asap and the floors to be cleaned.Date Sent: 10/27/12:07:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below
The GM and I have played phone tagIt is an outright lie that I have not made contact.Regards,*** *** ***
BUSINESS
Most Recent MessageDate Sent: 11/6/7:19:PM
Management has made several attempts to contact *** *** regarding her concerns with the temperature of the group exercise roomWe have yet to receive a return callShould she wish to discuss those concerns further we encourage her to contact her home club or return our callThank you
Date Sent: 10/23/7:41:PM
Management has made several attempts to contact *** *** regarding her concerns with the temperature of the group exercise roomWe have yet to receive a return callShould she wish to discuss those concerns further we encourage her to contact her home club or return our callThank you
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I told them that I want to try their personal training session only for a monthThe Sales person *** *** promised me that he will give me the cheapest plan which consisted of four sessions for a month
I knew this would work perfectly since I didn't intend to keep it long and informed of my intentionI signed up, had part of the payment withdrawn from my account*** proceed to hand me a pen, and pointed to me where to sign on the papersBefore I had the chance to ask he told me the documents were only to give LA Fitness permission to withdraw $from my account and liability waiver, that released LA Fitness from any fault if I were to be injured
I didn't have any chance to review, or even glance at the documents, as each time I signed/initialed one, he would quickly pull it away from me*** also slid over an electronic signature pad, which he stated was only for the electronic signature for the same thingAfterwards I didn't get documentation to take home*** mentioned I would get a receipt and all documents that I signed by emailI didn’t receive any email
I cannot even see the contract from the Online AccountI asked *** that I wanted an access to the contract and he told me that only LA fitness Managers can see the contract
I asked for one month training but I started getting charges of $per month for trainersThe sales person *** is no longer working thereI spoke to other sales person , *** *** informed me that I signed a contract for months for training sessions at a monthly rate of $He also remarked that it couldn't be cancelledLater, I spoke to the Sales Operation Manager on phoneShe told me that I have to pay for the training for one year
Now they tell you to get away with 50% or 33%
I was misleaded by the Sales person *** I want my whole payment back except for the first month]
Regards,
*** ***
Our District Vice President ("DVP") has attempted to contact member by phone regarding her concerns but we have not heard back from memberLA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligationWe encourage member to return our
DVP's call should she require further assistance
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Anytime in that past that an appointment was missed by the personal trainer, there was another trainer or the Personal Training Director waiting here to train member. In addition, our records reflect that member has had trainers over the course of his program*** *., who was promoted (member elected not to upgrade to continue working with ***) then *** **
LA Fitness cancelled member's personal training agreement and processed refunds totaling $A copy of her agreement is included with this response as well per her request
Management spoke to *** *** on 2/16/regarding her concerns and she was advised at that time initiation fees are non-refundablePer her request a cancellation was processed her and *** ***s membership. No further billing has occurredAs a courtesy a one month refund in the
amount of $was processed back to the *** on 2/20/We believe this issue to be resolvedThank you
Our District Operations Manager contacted member regarding his concerns and we processed a refund in the amount of $on 12/8/17 (refund applied to the same account used for payment)
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** alleges that she was not advised that her personal training agreement would continue automatically after her Initial Term. However, the clear and conspicuous language in the training agreement *** *** signed states very clearly, in a section entitled the "Initial Term
Acknowledgement" on page 1, that "unless cancelled", the agreement continues on the same 4-week billing cycle after the Initial Term until written notice of cancellation is providedAdditionally, this term is outlined again in the New Client Checklist which is provided with a copy of the membership agreement to her. *** *** again acknowledged in writing her understanding of this provision by signing the New Client Checklist as well (copies of the agreement and New Client Checklist are included with this response)As such, it was *** ***’s' obligation to notify us that she did not want to continue with her membershipIt was not until 4/16/that *** *** notified LA Fitness of her intent to cancel. At that time, LA Fitness did immediately cancel her personal training agreement with no further billingHowever, *** *** was not entitled to a refund of dues prior to her cancellation request as LA Fitness did not breach the AgreementNevertheless, we processed a refund in the amount of $on 4/17/for two billing cycles that occurred after the completion of her Initial TermPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
Management tried to reach member regarding complaint no responseManagement as a courtesy agreed to waive balance of $and adjusted cancellation expiration date to 10-22-
If member wishes to discuss further, we encourage her to
contact local clubWe believe this matter to be resolvedThank you
Our Personal Training Director had been in contact with member regarding his concernsMember elected to take advantage of the Voluntary Cancellation provision in their personal training agreement which affords them the option to unilaterally cancel at any time, for any reason, by paying only half
of the remaining balance due under the agreementThey paid the cancellation fee on 5/27/and we cancelled the remaining term of their personal training agreement accordingly
LA Fitness contacted member regarding his concerns and we added back sessions for member to utilize
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The offer provided was not an offerI do not comply to thisIf the company is willing to change my contract, but not cancel it, I find something wrong with thatI am not able to afford food or gas to work if I proceed with thisUnfortunately I need food to live and gas to get to work and pre-existing pay billsI wouldn't fight this so much if I truly did have the extra funds
Regards,
*** ***
Management spoke to *** *** on 2/25/and after much discussion it has been agreed upon to extend his annual membership by adding months to his expiration datehis annual membership will now expire on 8/17/Member is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/16/(the “Initial Term”)He paid a total of $up front, which included the enrollment fee, processing fee and payment for the
first four weeks of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/13/14, for the remainder of the Initial TermThese terms are clearly outlined on page of members agreement and he acknowledged his understanding of these billing terms by initialing the separate sections outlining the payment schedule. His personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)His agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a feeIf member no longer wishes to continue with his valid agreement, LA Fitness will honor the voluntary cancellation provision in member’s personal training agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our position has not changedMember’s concerns were addressed in our initial responseIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section on a digital signature pad, the terms are clearly visible to our member on both the digital signature pad as well as on a monitor in front of themAdditionally, member’s Agreement provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The o in the group exercise room that has no windows has not worked for weeks nowThe front desk folks state they have told management for the last weeks this has been happeningThey state they ignore their requests for repairs in lieu of other gyms nearbyThis is also a health risk as the room gets very hot and has condensation which in turn can become bacterialThe floor isn't that clean ever so that on top of the additional sweat makes for a very risky environment
Desired Outcome:
I just want the air to be fixed asap and the floors to be cleaned.Date Sent: 10/27/12:07:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below
The GM and I have played phone tagIt is an outright lie that I have not made contact.Regards,*** *** ***
BUSINESS
Most Recent MessageDate Sent: 11/6/7:19:PM
Management has made several attempts to contact *** *** regarding her concerns with the temperature of the group exercise roomWe have yet to receive a return callShould she wish to discuss those concerns further we encourage her to contact her home club or return our callThank you
Date Sent: 10/23/7:41:PM
Management has made several attempts to contact *** *** regarding her concerns with the temperature of the group exercise roomWe have yet to receive a return callShould she wish to discuss those concerns further we encourage her to contact her home club or return our callThank you