We apologize for the inconvenience and experience *** *** had when attempting to notify local staff that the number provided on a membership was not accurateThis is not the experience we want anyone to haveWe also regret that he came away from interactions with local staff feeling like our staff had not behaved in a professional mannerLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorAfter processing several searches, using the information provided in *** *** complaint, we are confident that his information has been completely removed from our systemThank you
Management spoke to *** *** on 6/19/regarding his concerns with the hot tub and pool being out of serviceWe apologize for the inconvenience and per his request a cancellation has been processed and a refund in the amount of $has been refunded back to the checking accountRefunds take
about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I would like it to be known that if this company had any customer service or problem solving capabilities, I would still be a member. Additionally, on my contract (that they made me TURN IN to cancel but I made a copy as proof if needed) I have a clause written and signed by my salesperson that I would have a penalty free out after months if, as I feared from the start, they were unable to meet my scheduling needs. Their inability to come up with a very simple solution or accept the solutions I offered is the reason I cancelled WITH NO PENALTY, per their own contract. Seeing as they state that they will not continue to harass me for the money I do NOT owe them, I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that member provided a check payment in the amount of $to terminate her personal training agreement earlyThat check payment was processed electronically as E-funds on 1/16/but then returned as a stop payment from member’s bank on 1/27/No other payments were
received and her membership reflects a balance owed in the amount of $for the early cancellation of her personal training agreement
Management spoke with the member on 8/31/regarding the cancellation of his monthly billed membershipAs a courtesy a refund in the amount of $has been refunded back to the *** card on file Refunds take about 5-business days to be refundedMember is satisfiedThank you
Management has made several attempts to contact *** *** regarding her monthly billed membershipWe apologize for any confusion or inconvenience that happened at the time of sign upPer her request a cancellation has been processed and no further billing will occur and a refund in the amount of
$has been processed back to the Visa cardRefunds take about 5-business days to be refunded backThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response of LA Fitness and I am not satisfied for the following reasonsI very clearly stated that I only wanted ONE MONTH of personal training. *** *** assured me that this would be the case, that I could cancel at any time, so a verbal contract was also madeSo at issue is a written and a verbal contractI would have NEVER knowingly agreed to months of $payments, as I am making student loan repayments totaling $a month, and I cannot afford that and am going to have to go in default (at least now I will)Plus, I DID NOT receive a paper copy upon signingI was standing over a computer screen and was simply told to sign here, initial here, all the while being assured that I was signing up for one monthI assert this is unethical and deceptive business practices
The response of LA Fitness was a canned emailThey obviously do not follow the golden rule that the customer is always rightPlus, they would still be keeping me as a regular paying monthly gym memberWhat kind of a company treats their customer in this way, standing by an unethical employee vsa regular paying customer? Everyone knows these employees are paid on a commission, so the incentive to mislead is very great
LA Fitness should make this right by mePeriodThat's just good customer relations and good and fair dealingIf whoever at LA is reading this, please understand that there will be no winners here if you continue to take your stance as you have, as I have already posted my honest reviews on *** and other sites about the way I am being treatedBy treating your customer with dignity and respect, understanding that misunderstandings occur, and to err on the side of caution will only benefit you, because by doing so, I will continue to be a regular (and happy) paying gym member, and I will take down my internet reviews.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the current inspections may have been sufficient for the business to allow them to continue to serve the public, the time periods of my concern were not within those outlined by the business in their correspondence with youI spoke with a manager on 8/about the conditions of the business, those that I outlined in my correspondence with the Revdex.comThat manager admitted fully to the truth of my observations and are not in disputeHad there been a demonstrable disproof of my statements the issue would not have been elevated and I would never have spoken to anyone in upper managementThe truth of the matter is that the manager I spoke with admitted to the poor conditions prior to whatever changes were made by the business in anticipation of their inspection. They acknowledged what the person you've corresponded with did notThey acknowledged that there are homeless people showering in their facilityThey acknowledged the smell that was present during our conversationThey acknowledged the equipment is often brokenThey acknowledged the equipment is dirty, as well as the club in general. Being that this is the case, it's abundantly clear that I was subjected to dangerous conditions at the Culver City locationHad any of these things been disputable at the time that I had the conversation I believe it would've been very easy for them to be disputedThe manager, instead, asked for my forgiveness and understandingShe promised that I would be contacted by upper managementThe problem I have with this is that I paid them to endanger me and they refuse to act in accordance with the commonly accepted principle that no one should be forced to pay for such treatmentI would never be forced to pay for moldy food from a restaurant, but payment to such moldy, uncleanly unsafe conditions at a gym can be forced upon the public?I don't believe that's good businessI believe a bureau with the aim to ensure better business practices should easily come to the conclusion that what I've experienced is bad business and support my move to be refunded. As well, I have records that can demonstrate they were not truthful in their claim to you that I didn't return their callThey should be held accountable for lying to the Revdex.com and refund me the money I paid them for membership.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am refuting LA FITNESS’ claims about having authorized such payments using my credit card for the payment of any other such training accounts other than what I have authorized for myselfLA Fitness has presented agreements that are void, and are not even admissible simply because it is fraudulent in nature, as they have done in presenting a forged document without my signature and without my initials and passing it off as a valid contract that I supposedly agreed to for ***, and other persons for which training has been paid for with my credit cardAs per LA Fitness’ previous response, there were other unauthorized charges on my credit card that were for other persons, which I also did not authorize, I did not consent to, and LA Fitness has failed to establish my authorization/consent/acceptance theretoforeLA Fitness still has not established and refuses to establish that I have authorized, and rightfully accepted, consented and acknowledged any agreement they claim I did sign or authorizeDespite LA Fitness’ claims, they have not expressed any skepticism at all at the time or at any time they or their employees claim that I have authorized such training agreement/s to be charged onto my credit cardThese unauthorized transactions happened and was allowed by LA Fitness and their corporate department to continue even though the signature on the agreement they presented was forged and falsified, and regardless continually charged my credit card account without my consent, authorization and acceptance theretoforeTrue enough that LA Fitness charged my credit card account for months, without expressing any skepticism that whatever they think they are owed because my signature was forged, but sadly did not express any skepticism when it was time to take my money by charging me for unauthorized chargesLastly, LA FITNESS still adamantly claims of no wrong doing and claims that they have a valid contract when it is in the first place a void contract because I did not authorize the charges they made to my card, no consent was given, no authorization from me, and no acceptance of the agreement yet LA FITNESS continually charged my credit card for monthsI am hereby left with no choice but to put this before the Revdex.com because this is how bad LA Fitness business practices are, in addition to the scrupulous transactions they claim as basis for the charges they make on member’s cardsTo settle this matter at hand, I expect to be refunded the unauthorized amounts I have been charged for the unauthorized transactions, otherwise I will be forced to forward this to my legal counsel and seek remedies and possible damages as allowed in the court of law.
Regards,
*** ***
Our records indicate a cancellation was received post marked 12/23/for *** *** monthly billed membershipNo further billings will occur. Our cancellation policy states that items mailed to us, should be sent certified and or registered, return receipt requested, for
members own proof ofconfirmationWith no confirmation of a prior cancellation, typically no refund would be issuedOur cancellation policy is not to make it difficult for our members to cancel but to ensure cancellations are handled properly.As a courtesy a month refund was honored In the amount of $which will be refunded back to the *** cardRefunds take about 5-business daysThank you
Revdex.com:I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called *** at LA Fitness on *** *** on 9/8/at 5:PM and left a message asking her to call me on my cell numberThis is the voice mail I got from *** on 9/15/at 11:BUT on my home phone number:
"Hi *** this is *** with la fitnessIf you were having a tough time connecting you can reach me all day at ***If for some reason I'm not able to get to the phone right away please leave me a voicemail and I'll call you back as soon as I canThank you."
Since I did not expect he to call me on my home number, I got the message only today after I have checked my answering machine at homeI called back and left a messageI will call again tomorrow to see if I can get in touch with ***Not sure what she would had to say, but I would hope that the she would offer me one of the two options I explained in the original complaint, i.eyears of membership free of charge or my money back
For whatever it is worth, LA Fitness does not have my signature on the contract since I did not sign it but my nephew *** didNot sure what that means, if anything, but I wanted to let you know.]
Regards,
*** ***
*** acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement and issue a refundAfter researching member’s claims, it is clear that in addition to the fully executed agreement (including a New Client Checklist that acknowledges she received a copy and reviewed all of the terms) it has been confirmed that Personal Training services were scheduled and used
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentHis Personal Training agreement has since defaulted due to non-payment, nevertheless LA Fitness will agree to release him from the original contracted term and waive the current balance of $
Additionally, LA Fitness will not pursue him for the outstanding balance of $1,owed to satisfy the contracted term, but a refund is simply not warranted in this caseWe believe this to be a fair and reasonable resolution to this issue
Management spoke to *** *** and explained to him that his membership was revoked due to his actions towards staff and juice bar staffNo further action will be takenThank you
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember
cancelled his personal training agreement on 1/10/Thus, he had until 2/10/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness has agreed to refund the $cancellation fee as well as $for the remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President previously spoke to member regarding her concernsThe session length is clearly outlined as minutes under the Program Summary section of the personal training agreement at top of page of the agreement and the personal training program does not include nutrition
coaching or consultingWe understand that the first trainer member was assigned to was not necessarily a good fit for her
In light of this, we added two sessions back to her account to make up for the sessions she was not satisfied withWe also understand that she had difficulty scheduling sessions with the second trainer she was assignedTo remedy this, the trainer was willing to change her schedule to accommodate member’s preferred days and timesHowever, member elected not to schedule any more sessions
This does not entitle member to a refund or relieve her of her obligation to the remaining personal training agreement term early without a feeIf member no longer wishes to continue with the personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementIt should be noted that we also offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance
However, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to accommodate her concerns and provide the services for which she contracted
Management agreed to refund one months dues of $The refund could take up to 7-days to complete and will go back to the Master Card on file. We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** *** of LA Fitness called me and expressed concern for my complaintsHe said the he would follow up directly with facility management and pool subcontractorHe also said clearly that he would refund TWO MONTHs membership fees, not two WEEKs (this amount was clear in my complaint)I trust this is only a misprint in his communicationRegards,*** ***
We apologize for the inconvenience and experience *** *** had when attempting to notify local staff that the number provided on a membership was not accurateThis is not the experience we want anyone to haveWe also regret that he came away from interactions with local staff feeling like our staff had not behaved in a professional mannerLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorAfter processing several searches, using the information provided in *** *** complaint, we are confident that his information has been completely removed from our systemThank you
Management spoke to *** *** on 6/19/regarding his concerns with the hot tub and pool being out of serviceWe apologize for the inconvenience and per his request a cancellation has been processed and a refund in the amount of $has been refunded back to the checking accountRefunds take
about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I would like it to be known that if this company had any customer service or problem solving capabilities, I would still be a member. Additionally, on my contract (that they made me TURN IN to cancel but I made a copy as proof if needed) I have a clause written and signed by my salesperson that I would have a penalty free out after months if, as I feared from the start, they were unable to meet my scheduling needs. Their inability to come up with a very simple solution or accept the solutions I offered is the reason I cancelled WITH NO PENALTY, per their own contract. Seeing as they state that they will not continue to harass me for the money I do NOT owe them, I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that member provided a check payment in the amount of $to terminate her personal training agreement earlyThat check payment was processed electronically as E-funds on 1/16/but then returned as a stop payment from member’s bank on 1/27/No other payments were
received and her membership reflects a balance owed in the amount of $for the early cancellation of her personal training agreement
Management spoke with the member on 8/31/regarding the cancellation of his monthly billed membershipAs a courtesy a refund in the amount of $has been refunded back to the *** card on file Refunds take about 5-business days to be refundedMember is satisfiedThank you
Management has made several attempts to contact *** *** regarding her monthly billed membershipWe apologize for any confusion or inconvenience that happened at the time of sign upPer her request a cancellation has been processed and no further billing will occur and a refund in the amount of
$has been processed back to the Visa cardRefunds take about 5-business days to be refunded backThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response of LA Fitness and I am not satisfied for the following reasonsI very clearly stated that I only wanted ONE MONTH of personal training. *** *** assured me that this would be the case, that I could cancel at any time, so a verbal contract was also madeSo at issue is a written and a verbal contractI would have NEVER knowingly agreed to months of $payments, as I am making student loan repayments totaling $a month, and I cannot afford that and am going to have to go in default (at least now I will)Plus, I DID NOT receive a paper copy upon signingI was standing over a computer screen and was simply told to sign here, initial here, all the while being assured that I was signing up for one monthI assert this is unethical and deceptive business practices
The response of LA Fitness was a canned emailThey obviously do not follow the golden rule that the customer is always rightPlus, they would still be keeping me as a regular paying monthly gym memberWhat kind of a company treats their customer in this way, standing by an unethical employee vsa regular paying customer? Everyone knows these employees are paid on a commission, so the incentive to mislead is very great
LA Fitness should make this right by mePeriodThat's just good customer relations and good and fair dealingIf whoever at LA is reading this, please understand that there will be no winners here if you continue to take your stance as you have, as I have already posted my honest reviews on *** and other sites about the way I am being treatedBy treating your customer with dignity and respect, understanding that misunderstandings occur, and to err on the side of caution will only benefit you, because by doing so, I will continue to be a regular (and happy) paying gym member, and I will take down my internet reviews.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the current inspections may have been sufficient for the business to allow them to continue to serve the public, the time periods of my concern were not within those outlined by the business in their correspondence with youI spoke with a manager on 8/about the conditions of the business, those that I outlined in my correspondence with the Revdex.comThat manager admitted fully to the truth of my observations and are not in disputeHad there been a demonstrable disproof of my statements the issue would not have been elevated and I would never have spoken to anyone in upper managementThe truth of the matter is that the manager I spoke with admitted to the poor conditions prior to whatever changes were made by the business in anticipation of their inspection. They acknowledged what the person you've corresponded with did notThey acknowledged that there are homeless people showering in their facilityThey acknowledged the smell that was present during our conversationThey acknowledged the equipment is often brokenThey acknowledged the equipment is dirty, as well as the club in general. Being that this is the case, it's abundantly clear that I was subjected to dangerous conditions at the Culver City locationHad any of these things been disputable at the time that I had the conversation I believe it would've been very easy for them to be disputedThe manager, instead, asked for my forgiveness and understandingShe promised that I would be contacted by upper managementThe problem I have with this is that I paid them to endanger me and they refuse to act in accordance with the commonly accepted principle that no one should be forced to pay for such treatmentI would never be forced to pay for moldy food from a restaurant, but payment to such moldy, uncleanly unsafe conditions at a gym can be forced upon the public?I don't believe that's good businessI believe a bureau with the aim to ensure better business practices should easily come to the conclusion that what I've experienced is bad business and support my move to be refunded. As well, I have records that can demonstrate they were not truthful in their claim to you that I didn't return their callThey should be held accountable for lying to the Revdex.com and refund me the money I paid them for membership.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am refuting LA FITNESS’ claims about having authorized such payments using my credit card for the payment of any other such training accounts other than what I have authorized for myselfLA Fitness has presented agreements that are void, and are not even admissible simply because it is fraudulent in nature, as they have done in presenting a forged document without my signature and without my initials and passing it off as a valid contract that I supposedly agreed to for ***, and other persons for which training has been paid for with my credit cardAs per LA Fitness’ previous response, there were other unauthorized charges on my credit card that were for other persons, which I also did not authorize, I did not consent to, and LA Fitness has failed to establish my authorization/consent/acceptance theretoforeLA Fitness still has not established and refuses to establish that I have authorized, and rightfully accepted, consented and acknowledged any agreement they claim I did sign or authorizeDespite LA Fitness’ claims, they have not expressed any skepticism at all at the time or at any time they or their employees claim that I have authorized such training agreement/s to be charged onto my credit cardThese unauthorized transactions happened and was allowed by LA Fitness and their corporate department to continue even though the signature on the agreement they presented was forged and falsified, and regardless continually charged my credit card account without my consent, authorization and acceptance theretoforeTrue enough that LA Fitness charged my credit card account for months, without expressing any skepticism that whatever they think they are owed because my signature was forged, but sadly did not express any skepticism when it was time to take my money by charging me for unauthorized chargesLastly, LA FITNESS still adamantly claims of no wrong doing and claims that they have a valid contract when it is in the first place a void contract because I did not authorize the charges they made to my card, no consent was given, no authorization from me, and no acceptance of the agreement yet LA FITNESS continually charged my credit card for monthsI am hereby left with no choice but to put this before the Revdex.com because this is how bad LA Fitness business practices are, in addition to the scrupulous transactions they claim as basis for the charges they make on member’s cardsTo settle this matter at hand, I expect to be refunded the unauthorized amounts I have been charged for the unauthorized transactions, otherwise I will be forced to forward this to my legal counsel and seek remedies and possible damages as allowed in the court of law.
Regards,
*** ***
Our records indicate a cancellation was received post marked 12/23/for *** *** monthly billed membershipNo further billings will occur. Our cancellation policy states that items mailed to us, should be sent certified and or registered, return receipt requested, for
members own proof ofconfirmationWith no confirmation of a prior cancellation, typically no refund would be issuedOur cancellation policy is not to make it difficult for our members to cancel but to ensure cancellations are handled properly.As a courtesy a month refund was honored In the amount of $which will be refunded back to the *** cardRefunds take about 5-business daysThank you
Revdex.com:I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called *** at LA Fitness on *** *** on 9/8/at 5:PM and left a message asking her to call me on my cell numberThis is the voice mail I got from *** on 9/15/at 11:BUT on my home phone number:
"Hi *** this is *** with la fitnessIf you were having a tough time connecting you can reach me all day at ***If for some reason I'm not able to get to the phone right away please leave me a voicemail and I'll call you back as soon as I canThank you."
Since I did not expect he to call me on my home number, I got the message only today after I have checked my answering machine at homeI called back and left a messageI will call again tomorrow to see if I can get in touch with ***Not sure what she would had to say, but I would hope that the she would offer me one of the two options I explained in the original complaint, i.eyears of membership free of charge or my money back
For whatever it is worth, LA Fitness does not have my signature on the contract since I did not sign it but my nephew *** didNot sure what that means, if anything, but I wanted to let you know.]
Regards,
*** ***
Management resent cancellations receipts to e-mail address on file. Both memberships has been cancelledPlease check spam folderThank you
*** acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement and issue a refundAfter researching member’s claims, it is clear that in addition to the fully executed agreement (including a New Client Checklist that acknowledges she received a copy and reviewed all of the terms) it has been confirmed that Personal Training services were scheduled and used
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentHis Personal Training agreement has since defaulted due to non-payment, nevertheless LA Fitness will agree to release him from the original contracted term and waive the current balance of $
Additionally, LA Fitness will not pursue him for the outstanding balance of $1,owed to satisfy the contracted term, but a refund is simply not warranted in this caseWe believe this to be a fair and reasonable resolution to this issue
City Sports Clubs cancelled the remaining term of member's personal training agreement with no further billing or obligation
Management spoke to *** *** and explained to him that his membership was revoked due to his actions towards staff and juice bar staffNo further action will be takenThank you
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember
cancelled his personal training agreement on 1/10/Thus, he had until 2/10/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness has agreed to refund the $cancellation fee as well as $for the remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President previously spoke to member regarding her concernsThe session length is clearly outlined as minutes under the Program Summary section of the personal training agreement at top of page of the agreement and the personal training program does not include nutrition
coaching or consultingWe understand that the first trainer member was assigned to was not necessarily a good fit for her
In light of this, we added two sessions back to her account to make up for the sessions she was not satisfied withWe also understand that she had difficulty scheduling sessions with the second trainer she was assignedTo remedy this, the trainer was willing to change her schedule to accommodate member’s preferred days and timesHowever, member elected not to schedule any more sessions
This does not entitle member to a refund or relieve her of her obligation to the remaining personal training agreement term early without a feeIf member no longer wishes to continue with the personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementIt should be noted that we also offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance
However, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to accommodate her concerns and provide the services for which she contracted
Management agreed to refund one months dues of $The refund could take up to 7-days to complete and will go back to the Master Card on file. We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** *** of LA Fitness called me and expressed concern for my complaintsHe said the he would follow up directly with facility management and pool subcontractorHe also said clearly that he would refund TWO MONTHs membership fees, not two WEEKs (this amount was clear in my complaint)I trust this is only a misprint in his communicationRegards,*** ***