Revdex.com:I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called *** at LA Fitness on *** *** on 9/8/at 5:PM and left a message asking her to call me on my cell numberThis is the voice mail I got from *** on 9/15/at 11:BUT on my home phone number:
"Hi *** this is *** with la fitnessIf you were having a tough time connecting you can reach me all day at ***If for some reason I'm not able to get to the phone right away please leave me a voicemail and I'll call you back as soon as I canThank you."
Since I did not expect he to call me on my home number, I got the message only today after I have checked my answering machine at homeI called back and left a messageI will call again tomorrow to see if I can get in touch with ***Not sure what she would had to say, but I would hope that the she would offer me one of the two options I explained in the original complaint, i.eyears of membership free of charge or my money back
For whatever it is worth, LA Fitness does not have my signature on the contract since I did not sign it but my nephew *** didNot sure what that means, if anything, but I wanted to let you know.]
Regards,
*** ***
Management spoke to Mr*** on 12/23/regarding the incidentthat occurred with the General ManagerWe apologize for any inconvenience thismay have causedAs a courtesy we have extended a week pass to Mr*** andhe acceptedMr*** stated he would most likely uncancel his membership oncethe
guest pass expiresWe believe this issue to be resolved and member issatisfiedThank you
Management spoke with member regarding rebuttalMs*** was aware that the $was the refund agreed upon to fully resolve this issueMs*** is not entitled for further refundsNo further action will be takenThank you
Management has contacted member regarding his concerns at the club. Member states that the club is unclean and weights scattered throughout clubManagement states that member infomed him that he has seen improvements. We believe this matter to closed
If member has further
concerns we encourage member to contact us
Management spoke with the member on 8/31/regarding the cancellation of his monthly billed membershipAs a courtesy a refund in the amount of $has been refunded back to the *** card on file Refunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would also like to note that this situation could have been avoided had the store it originated at fixed the issue locally
Regards,
*** ***
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a refund less $for one session utilized (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke to *** *** on 6/19/regarding his concerns with the hot tub and pool being out of serviceWe apologize for the inconvenience and per his request a cancellation has been processed and a refund in the amount of $has been refunded back to the checking accountRefunds take
about 5-business days to be refundedMember is satisfiedThank you
*** acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement and issue a refundAfter researching member’s claims, it is clear that in addition to the fully executed agreement (including a New Client Checklist that acknowledges she received a copy and reviewed all of the terms) it has been confirmed that Personal Training services were scheduled and used
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentHis Personal Training agreement has since defaulted due to non-payment, nevertheless LA Fitness will agree to release him from the original contracted term and waive the current balance of $
Additionally, LA Fitness will not pursue him for the outstanding balance of $1,owed to satisfy the contracted term, but a refund is simply not warranted in this caseWe believe this to be a fair and reasonable resolution to this issue
LA Fitness contacted member regarding his concernsThere will be no further billing, we processed a refund in the amount of $for dues billed after the initial term was completed and member will have access to the remaining sessions for one year
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I would like it to be known that if this company had any customer service or problem solving capabilities, I would still be a member. Additionally, on my contract (that they made me TURN IN to cancel but I made a copy as proof if needed) I have a clause written and signed by my salesperson that I would have a penalty free out after months if, as I feared from the start, they were unable to meet my scheduling needs. Their inability to come up with a very simple solution or accept the solutions I offered is the reason I cancelled WITH NO PENALTY, per their own contract. Seeing as they state that they will not continue to harass me for the money I do NOT owe them, I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the current inspections may have been sufficient for the business to allow them to continue to serve the public, the time periods of my concern were not within those outlined by the business in their correspondence with youI spoke with a manager on 8/about the conditions of the business, those that I outlined in my correspondence with the Revdex.comThat manager admitted fully to the truth of my observations and are not in disputeHad there been a demonstrable disproof of my statements the issue would not have been elevated and I would never have spoken to anyone in upper managementThe truth of the matter is that the manager I spoke with admitted to the poor conditions prior to whatever changes were made by the business in anticipation of their inspection. They acknowledged what the person you've corresponded with did notThey acknowledged that there are homeless people showering in their facilityThey acknowledged the smell that was present during our conversationThey acknowledged the equipment is often brokenThey acknowledged the equipment is dirty, as well as the club in general. Being that this is the case, it's abundantly clear that I was subjected to dangerous conditions at the Culver City locationHad any of these things been disputable at the time that I had the conversation I believe it would've been very easy for them to be disputedThe manager, instead, asked for my forgiveness and understandingShe promised that I would be contacted by upper managementThe problem I have with this is that I paid them to endanger me and they refuse to act in accordance with the commonly accepted principle that no one should be forced to pay for such treatmentI would never be forced to pay for moldy food from a restaurant, but payment to such moldy, uncleanly unsafe conditions at a gym can be forced upon the public?I don't believe that's good businessI believe a bureau with the aim to ensure better business practices should easily come to the conclusion that what I've experienced is bad business and support my move to be refunded. As well, I have records that can demonstrate they were not truthful in their claim to you that I didn't return their callThey should be held accountable for lying to the Revdex.com and refund me the money I paid them for membership.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss his concerns regarding the cancellation of his monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***’s membershipNevertheless, as a courtesy, we have processed a cancellation for his membershipWe encourage *** *** to return our call so we can adequately assist him with any additional resolution requestsThank you
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember
cancelled his personal training agreement on 1/10/Thus, he had until 2/10/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness has agreed to refund the $cancellation fee as well as $for the remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refundThe cancellation procedures are on page of the agreement and she did not need to go through the Personal Training Director in order to request such a
cancellationIf it were her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the agreement, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** regarding her complaint. As a courtesy, management agreed to honor member to pay $+tax for a yr membership with a $+tax renewal and a $refund on her husbands old membershipRefunds could take up 5-to business days to complete
and will go back to the card that was billed.
We believe matter to be resolvedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund for dues billed after December (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Her regular fitness membership has been cancelled as well per her request
Revdex.com:I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I called *** at LA Fitness on *** *** on 9/8/at 5:PM and left a message asking her to call me on my cell numberThis is the voice mail I got from *** on 9/15/at 11:BUT on my home phone number:
"Hi *** this is *** with la fitnessIf you were having a tough time connecting you can reach me all day at ***If for some reason I'm not able to get to the phone right away please leave me a voicemail and I'll call you back as soon as I canThank you."
Since I did not expect he to call me on my home number, I got the message only today after I have checked my answering machine at homeI called back and left a messageI will call again tomorrow to see if I can get in touch with ***Not sure what she would had to say, but I would hope that the she would offer me one of the two options I explained in the original complaint, i.eyears of membership free of charge or my money back
For whatever it is worth, LA Fitness does not have my signature on the contract since I did not sign it but my nephew *** didNot sure what that means, if anything, but I wanted to let you know.]
Regards,
*** ***
Management spoke to Mr*** on 12/23/regarding the incidentthat occurred with the General ManagerWe apologize for any inconvenience thismay have causedAs a courtesy we have extended a week pass to Mr*** andhe acceptedMr*** stated he would most likely uncancel his membership oncethe
guest pass expiresWe believe this issue to be resolved and member issatisfiedThank you
Management spoke with member regarding rebuttalMs*** was aware that the $was the refund agreed upon to fully resolve this issueMs*** is not entitled for further refundsNo further action will be takenThank you
Management has contacted member regarding his concerns at the club. Member states that the club is unclean and weights scattered throughout clubManagement states that member infomed him that he has seen improvements. We believe this matter to closed
If member has further
concerns we encourage member to contact us
Management spoke with the member on 8/31/regarding the cancellation of his monthly billed membershipAs a courtesy a refund in the amount of $has been refunded back to the *** card on file Refunds take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would also like to note that this situation could have been avoided had the store it originated at fixed the issue locally
Regards,
*** ***
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a refund less $for one session utilized (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management spoke to *** *** on 6/19/regarding his concerns with the hot tub and pool being out of serviceWe apologize for the inconvenience and per his request a cancellation has been processed and a refund in the amount of $has been refunded back to the checking accountRefunds take
about 5-business days to be refundedMember is satisfiedThank you
*** acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve him of his obligation to the remaining term of his agreement and issue a refundAfter researching member’s claims, it is clear that in addition to the fully executed agreement (including a New Client Checklist that acknowledges she received a copy and reviewed all of the terms) it has been confirmed that Personal Training services were scheduled and used
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentHis Personal Training agreement has since defaulted due to non-payment, nevertheless LA Fitness will agree to release him from the original contracted term and waive the current balance of $
Additionally, LA Fitness will not pursue him for the outstanding balance of $1,owed to satisfy the contracted term, but a refund is simply not warranted in this caseWe believe this to be a fair and reasonable resolution to this issue
LA Fitness contacted member regarding his concernsThere will be no further billing, we processed a refund in the amount of $for dues billed after the initial term was completed and member will have access to the remaining sessions for one year
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I would like it to be known that if this company had any customer service or problem solving capabilities, I would still be a member. Additionally, on my contract (that they made me TURN IN to cancel but I made a copy as proof if needed) I have a clause written and signed by my salesperson that I would have a penalty free out after months if, as I feared from the start, they were unable to meet my scheduling needs. Their inability to come up with a very simple solution or accept the solutions I offered is the reason I cancelled WITH NO PENALTY, per their own contract. Seeing as they state that they will not continue to harass me for the money I do NOT owe them, I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
City Sports Clubs cancelled the remaining term of member's personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the current inspections may have been sufficient for the business to allow them to continue to serve the public, the time periods of my concern were not within those outlined by the business in their correspondence with youI spoke with a manager on 8/about the conditions of the business, those that I outlined in my correspondence with the Revdex.comThat manager admitted fully to the truth of my observations and are not in disputeHad there been a demonstrable disproof of my statements the issue would not have been elevated and I would never have spoken to anyone in upper managementThe truth of the matter is that the manager I spoke with admitted to the poor conditions prior to whatever changes were made by the business in anticipation of their inspection. They acknowledged what the person you've corresponded with did notThey acknowledged that there are homeless people showering in their facilityThey acknowledged the smell that was present during our conversationThey acknowledged the equipment is often brokenThey acknowledged the equipment is dirty, as well as the club in general. Being that this is the case, it's abundantly clear that I was subjected to dangerous conditions at the Culver City locationHad any of these things been disputable at the time that I had the conversation I believe it would've been very easy for them to be disputedThe manager, instead, asked for my forgiveness and understandingShe promised that I would be contacted by upper managementThe problem I have with this is that I paid them to endanger me and they refuse to act in accordance with the commonly accepted principle that no one should be forced to pay for such treatmentI would never be forced to pay for moldy food from a restaurant, but payment to such moldy, uncleanly unsafe conditions at a gym can be forced upon the public?I don't believe that's good businessI believe a bureau with the aim to ensure better business practices should easily come to the conclusion that what I've experienced is bad business and support my move to be refunded. As well, I have records that can demonstrate they were not truthful in their claim to you that I didn't return their callThey should be held accountable for lying to the Revdex.com and refund me the money I paid them for membership.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss his concerns regarding the cancellation of his monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***’s membershipNevertheless, as a courtesy, we have processed a cancellation for his membershipWe encourage *** *** to return our call so we can adequately assist him with any additional resolution requestsThank you
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember
cancelled his personal training agreement on 1/10/Thus, he had until 2/10/to complete the remaining sessionsNevertheless, LA Fitness has added complimentary sessions for member to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness has agreed to refund the $cancellation fee as well as $for the remaining sessionsPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refundThe cancellation procedures are on page of the agreement and she did not need to go through the Personal Training Director in order to request such a
cancellationIf it were her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the agreement, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** regarding her complaint. As a courtesy, management agreed to honor member to pay $+tax for a yr membership with a $+tax renewal and a $refund on her husbands old membershipRefunds could take up 5-to business days to complete
and will go back to the card that was billed.
We believe matter to be resolvedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund for dues billed after December (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Her regular fitness membership has been cancelled as well per her request