Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I told them that I want to try their personal training session only for a monthThe Sales person *** *** promised me that he will give me the cheapest plan which consisted of four sessions for a month
I knew this would work perfectly since I didn't intend to keep it long and informed of my intentionI signed up, had part of the payment withdrawn from my account*** proceed to hand me a pen, and pointed to me where to sign on the papersBefore I had the chance to ask he told me the documents were only to give LA Fitness permission to withdraw $from my account and liability waiver, that released LA Fitness from any fault if I were to be injured
I didn't have any chance to review, or even glance at the documents, as each time I signed/initialed one, he would quickly pull it away from me*** also slid over an electronic signature pad, which he stated was only for the electronic signature for the same thingAfterwards I didn't get documentation to take home*** mentioned I would get a receipt and all documents that I signed by emailI didn’t receive any email
I cannot even see the contract from the Online AccountI asked *** that I wanted an access to the contract and he told me that only LA fitness Managers can see the contract
I asked for one month training but I started getting charges of $per month for trainersThe sales person *** is no longer working thereI spoke to other sales person , *** *** informed me that I signed a contract for months for training sessions at a monthly rate of $He also remarked that it couldn't be cancelledLater, I spoke to the Sales Operation Manager on phoneShe told me that I have to pay for the training for one year
Now they tell you to get away with 50% or 33%
I was misleaded by the Sales person *** I want my whole payment back except for the first month]
Regards,
*** ***
Management tried to reach member regarding complaint no responseManagement as a courtesy agreed to waive balance of $and adjusted cancellation expiration date to 10-22-
If member wishes to discuss further, we encourage her to
contact local clubWe believe this matter to be resolvedThank you
Our District Vice President contacted member regarding his concernsWe on-boarded a new certified personal trainer available and scheduled member out at his preferred training times
Our District Operations Manager contacted member regarding his concerns and we processed a refund in the amount of $on 12/8/17 (refund applied to the same account used for payment)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response of LA Fitness and I am not satisfied for the following reasonsI very clearly stated that I only wanted ONE MONTH of personal training. *** *** assured me that this would be the case, that I could cancel at any time, so a verbal contract was also madeSo at issue is a written and a verbal contractI would have NEVER knowingly agreed to months of $payments, as I am making student loan repayments totaling $a month, and I cannot afford that and am going to have to go in default (at least now I will)Plus, I DID NOT receive a paper copy upon signingI was standing over a computer screen and was simply told to sign here, initial here, all the while being assured that I was signing up for one monthI assert this is unethical and deceptive business practices
The response of LA Fitness was a canned emailThey obviously do not follow the golden rule that the customer is always rightPlus, they would still be keeping me as a regular paying monthly gym memberWhat kind of a company treats their customer in this way, standing by an unethical employee vsa regular paying customer? Everyone knows these employees are paid on a commission, so the incentive to mislead is very great
LA Fitness should make this right by mePeriodThat's just good customer relations and good and fair dealingIf whoever at LA is reading this, please understand that there will be no winners here if you continue to take your stance as you have, as I have already posted my honest reviews on *** and other sites about the way I am being treatedBy treating your customer with dignity and respect, understanding that misunderstandings occur, and to err on the side of caution will only benefit you, because by doing so, I will continue to be a regular (and happy) paying gym member, and I will take down my internet reviews.Regards,*** ***
Corporate management spoke with Mr*** regarding his continued concerns with the Kids Klub at the Abington locationAfter evaluating the check-ins and attendance for the Kids Klub, additional coverage on Saturday mornings has been put in placeManagement also advised that we will continue to monitor the Kids Klub and make adjustments as necessaryWe believe this addresses the concerns brought forthThank you
I have been contacted by LA Fitness and they have said they will stop calling and will stop any collection they want from me I appreciated very much your help They did know you where trying to contact them so they resolve the problem with me I really appreciated again your help in this matter sincerely,*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records indicate a cancellation was received post marked 12/23/for *** *** monthly billed membershipNo further billings will occur. Our cancellation policy states that items mailed to us, should be sent certified and or registered, return receipt requested, for
members own proof ofconfirmationWith no confirmation of a prior cancellation, typically no refund would be issuedOur cancellation policy is not to make it difficult for our members to cancel but to ensure cancellations are handled properly.As a courtesy a month refund was honored In the amount of $which will be refunded back to the *** cardRefunds take about 5-business daysThank you
Management has made several attempts to contact *** ***
regarding the cancellation of her monthly billed membershipWe have yet to
receive a return callOur record indicate we have not received a prior
cancellation requestTo prevent further billing an immediate cancellation has
been
processed and no further billing will occurWe encourage *** *** to
return should she wish to discuss her concerns furtherThank you
Management made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipsPer her request we have processed a cancellation on 12/8/and no further billing will occurThebalances in the amount of $have been waived on all three memberships
Should *** *** wish to discuss her concerns further we encourage her to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am refuting LA FITNESS’ claims about having authorized such payments using my credit card for the payment of any other such training accounts other than what I have authorized for myselfLA Fitness has presented agreements that are void, and are not even admissible simply because it is fraudulent in nature, as they have done in presenting a forged document without my signature and without my initials and passing it off as a valid contract that I supposedly agreed to for ***, and other persons for which training has been paid for with my credit cardAs per LA Fitness’ previous response, there were other unauthorized charges on my credit card that were for other persons, which I also did not authorize, I did not consent to, and LA Fitness has failed to establish my authorization/consent/acceptance theretoforeLA Fitness still has not established and refuses to establish that I have authorized, and rightfully accepted, consented and acknowledged any agreement they claim I did sign or authorizeDespite LA Fitness’ claims, they have not expressed any skepticism at all at the time or at any time they or their employees claim that I have authorized such training agreement/s to be charged onto my credit cardThese unauthorized transactions happened and was allowed by LA Fitness and their corporate department to continue even though the signature on the agreement they presented was forged and falsified, and regardless continually charged my credit card account without my consent, authorization and acceptance theretoforeTrue enough that LA Fitness charged my credit card account for months, without expressing any skepticism that whatever they think they are owed because my signature was forged, but sadly did not express any skepticism when it was time to take my money by charging me for unauthorized chargesLastly, LA FITNESS still adamantly claims of no wrong doing and claims that they have a valid contract when it is in the first place a void contract because I did not authorize the charges they made to my card, no consent was given, no authorization from me, and no acceptance of the agreement yet LA FITNESS continually charged my credit card for monthsI am hereby left with no choice but to put this before the Revdex.com because this is how bad LA Fitness business practices are, in addition to the scrupulous transactions they claim as basis for the charges they make on member’s cardsTo settle this matter at hand, I expect to be refunded the unauthorized amounts I have been charged for the unauthorized transactions, otherwise I will be forced to forward this to my legal counsel and seek remedies and possible damages as allowed in the court of law.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/9/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $240.00, beginning 10/9/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section via the digital signature pad, the terms are clearly visible to our member on a monitor in front of themFurthermore, after signing digitally on an electronic signature pad, hard copies of the Agreement and the New Client Checklist were printed out and reviewed with member once again, as acknowledged by her handwritten signature on the printed copies as well (copies of the confirming e-mail, the Agreement and New Client Checklist with member’s handwritten initials and signatures are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to rectify any scheduling issues member might have encountered and continue to provide the services for which she contracted
Our records reflect that member provided a check payment in the amount of $to terminate her personal training agreement earlyThat check payment was processed electronically as E-funds on 1/16/but then returned as a stop payment from member’s bank on 1/27/No other payments were
received and her membership reflects a balance owed in the amount of $for the early cancellation of her personal training agreement
Management has made several attempts to contact *** *** regarding her monthly billed membershipWe apologize for any confusion or inconvenience that happened at the time of sign upPer her request a cancellation has been processed and no further billing will occur and a refund in the amount of
$has been processed back to the Visa cardRefunds take about 5-business days to be refunded backThank you
Management spoke to *** *** regarding his complaintAs a courtesy, management will cancel this membership and process a prorated refundThe refund will be in the amount of $and will go back to the *** *** ending in ***
Refunds could take up to 7-business days to completeWe
believe this matter to be resolvedThank you
Our District Vice President, *** *., has made several attempts to contact member regarding her concerns but his calls have not been returnedAccording to our club’s Personal Training Director, *** H., member purchased the personal training services for herself on 1/28/*** was
present when member enrolled in the personal training program and assisted *** at the time of the saleAt the time of the sale, member asked if she could bring her son (whom she mentioned suffers from cerebral palsy) with her to her training sessions*** informed member that it wouldn’t be a problem for her to bring her son in with her when she trainedIt’s important to note that member only made mention of the one son who is not a member of the club but *** explained that he would be permitted in to the club with her as her guest and, as her guest, would need to be with her at all times and abide by the membership Club Rules and RegulationsMember stated that she was ok with thatHowever, when member booked her training session several days later, she not only brought her son, but also tried to bring her other son and her husband to train with her as well*** explained to member that that is not what they had discussed or agreed upon at the time of enrollmentHowever, *** informed member that her family members could certainly join as members of the club and they could upgrade the personal training program so that they could all use the service and train togetherThey declined to enroll as members and promptly left the club*** made several attempts to contact member but she never answered or returned any of his callsIt was not until 5/10/17, more than months later, that member called back inquiring about the monthly billing*** reminded member of the terms of personal training agreement that she had agreed to, encouraged her to begin her training program and offered to assist in booking her training appointmentsMember elected not to use the service and instead insisted that the agreement be cancelled and that she be issued a full refundMember was informed that she was not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf she did not wish to the continue with the personal training agreement, the agreement includes a voluntary cancelation provision, which affords her the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** and explained to him that his membership was revoked due to his actions towards staff and juice bar staffNo further action will be takenThank you
We apologize for the inconvenience and experience *** *** had when attempting to notify local staff that the number provided on a membership was not accurateThis is not the experience we want anyone to haveWe also regret that he came away from interactions with local staff feeling like our staff had not behaved in a professional mannerLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorAfter processing several searches, using the information provided in *** *** complaint, we are confident that his information has been completely removed from our systemThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The document sent to me was in very poor (unreadable) conditionI requested a cleaner copy so that I may verify myselfOnce I can self verify that what LAF is claiming, to be true, then I will consider this resolved.]Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I told them that I want to try their personal training session only for a monthThe Sales person *** *** promised me that he will give me the cheapest plan which consisted of four sessions for a month
I knew this would work perfectly since I didn't intend to keep it long and informed of my intentionI signed up, had part of the payment withdrawn from my account*** proceed to hand me a pen, and pointed to me where to sign on the papersBefore I had the chance to ask he told me the documents were only to give LA Fitness permission to withdraw $from my account and liability waiver, that released LA Fitness from any fault if I were to be injured
I didn't have any chance to review, or even glance at the documents, as each time I signed/initialed one, he would quickly pull it away from me*** also slid over an electronic signature pad, which he stated was only for the electronic signature for the same thingAfterwards I didn't get documentation to take home*** mentioned I would get a receipt and all documents that I signed by emailI didn’t receive any email
I cannot even see the contract from the Online AccountI asked *** that I wanted an access to the contract and he told me that only LA fitness Managers can see the contract
I asked for one month training but I started getting charges of $per month for trainersThe sales person *** is no longer working thereI spoke to other sales person , *** *** informed me that I signed a contract for months for training sessions at a monthly rate of $He also remarked that it couldn't be cancelledLater, I spoke to the Sales Operation Manager on phoneShe told me that I have to pay for the training for one year
Now they tell you to get away with 50% or 33%
I was misleaded by the Sales person *** I want my whole payment back except for the first month]
Regards,
*** ***
Management tried to reach member regarding complaint no responseManagement as a courtesy agreed to waive balance of $and adjusted cancellation expiration date to 10-22-
If member wishes to discuss further, we encourage her to
contact local clubWe believe this matter to be resolvedThank you
Our District Vice President contacted member regarding his concernsWe on-boarded a new certified personal trainer available and scheduled member out at his preferred training times
Our District Operations Manager contacted member regarding his concerns and we processed a refund in the amount of $on 12/8/17 (refund applied to the same account used for payment)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response of LA Fitness and I am not satisfied for the following reasonsI very clearly stated that I only wanted ONE MONTH of personal training. *** *** assured me that this would be the case, that I could cancel at any time, so a verbal contract was also madeSo at issue is a written and a verbal contractI would have NEVER knowingly agreed to months of $payments, as I am making student loan repayments totaling $a month, and I cannot afford that and am going to have to go in default (at least now I will)Plus, I DID NOT receive a paper copy upon signingI was standing over a computer screen and was simply told to sign here, initial here, all the while being assured that I was signing up for one monthI assert this is unethical and deceptive business practices
The response of LA Fitness was a canned emailThey obviously do not follow the golden rule that the customer is always rightPlus, they would still be keeping me as a regular paying monthly gym memberWhat kind of a company treats their customer in this way, standing by an unethical employee vsa regular paying customer? Everyone knows these employees are paid on a commission, so the incentive to mislead is very great
LA Fitness should make this right by mePeriodThat's just good customer relations and good and fair dealingIf whoever at LA is reading this, please understand that there will be no winners here if you continue to take your stance as you have, as I have already posted my honest reviews on *** and other sites about the way I am being treatedBy treating your customer with dignity and respect, understanding that misunderstandings occur, and to err on the side of caution will only benefit you, because by doing so, I will continue to be a regular (and happy) paying gym member, and I will take down my internet reviews.Regards,*** ***
Corporate management spoke with Mr*** regarding his continued concerns with the Kids Klub at the Abington locationAfter evaluating the check-ins and attendance for the Kids Klub, additional coverage on Saturday mornings has been put in placeManagement also advised that we will continue to monitor the Kids Klub and make adjustments as necessaryWe believe this addresses the concerns brought forthThank you
I have been contacted by LA Fitness and they have said they will stop calling and will stop any collection they want from me I appreciated very much your help They did know you where trying to contact them so they resolve the problem with me I really appreciated again your help in this matter sincerely,*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records indicate a cancellation was received post marked 12/23/for *** *** monthly billed membershipNo further billings will occur. Our cancellation policy states that items mailed to us, should be sent certified and or registered, return receipt requested, for
members own proof ofconfirmationWith no confirmation of a prior cancellation, typically no refund would be issuedOur cancellation policy is not to make it difficult for our members to cancel but to ensure cancellations are handled properly.As a courtesy a month refund was honored In the amount of $which will be refunded back to the *** cardRefunds take about 5-business daysThank you
Management has made several attempts to contact *** ***
regarding the cancellation of her monthly billed membershipWe have yet to
receive a return callOur record indicate we have not received a prior
cancellation requestTo prevent further billing an immediate cancellation has
been
processed and no further billing will occurWe encourage *** *** to
return should she wish to discuss her concerns furtherThank you
Management made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipsPer her request we have processed a cancellation on 12/8/and no further billing will occurThebalances in the amount of $have been waived on all three memberships
Should *** *** wish to discuss her concerns further we encourage her to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am refuting LA FITNESS’ claims about having authorized such payments using my credit card for the payment of any other such training accounts other than what I have authorized for myselfLA Fitness has presented agreements that are void, and are not even admissible simply because it is fraudulent in nature, as they have done in presenting a forged document without my signature and without my initials and passing it off as a valid contract that I supposedly agreed to for ***, and other persons for which training has been paid for with my credit cardAs per LA Fitness’ previous response, there were other unauthorized charges on my credit card that were for other persons, which I also did not authorize, I did not consent to, and LA Fitness has failed to establish my authorization/consent/acceptance theretoforeLA Fitness still has not established and refuses to establish that I have authorized, and rightfully accepted, consented and acknowledged any agreement they claim I did sign or authorizeDespite LA Fitness’ claims, they have not expressed any skepticism at all at the time or at any time they or their employees claim that I have authorized such training agreement/s to be charged onto my credit cardThese unauthorized transactions happened and was allowed by LA Fitness and their corporate department to continue even though the signature on the agreement they presented was forged and falsified, and regardless continually charged my credit card account without my consent, authorization and acceptance theretoforeTrue enough that LA Fitness charged my credit card account for months, without expressing any skepticism that whatever they think they are owed because my signature was forged, but sadly did not express any skepticism when it was time to take my money by charging me for unauthorized chargesLastly, LA FITNESS still adamantly claims of no wrong doing and claims that they have a valid contract when it is in the first place a void contract because I did not authorize the charges they made to my card, no consent was given, no authorization from me, and no acceptance of the agreement yet LA FITNESS continually charged my credit card for monthsI am hereby left with no choice but to put this before the Revdex.com because this is how bad LA Fitness business practices are, in addition to the scrupulous transactions they claim as basis for the charges they make on member’s cardsTo settle this matter at hand, I expect to be refunded the unauthorized amounts I have been charged for the unauthorized transactions, otherwise I will be forced to forward this to my legal counsel and seek remedies and possible damages as allowed in the court of law.
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/9/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $240.00, beginning 10/9/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section via the digital signature pad, the terms are clearly visible to our member on a monitor in front of themFurthermore, after signing digitally on an electronic signature pad, hard copies of the Agreement and the New Client Checklist were printed out and reviewed with member once again, as acknowledged by her handwritten signature on the printed copies as well (copies of the confirming e-mail, the Agreement and New Client Checklist with member’s handwritten initials and signatures are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to rectify any scheduling issues member might have encountered and continue to provide the services for which she contracted
Our records reflect that member provided a check payment in the amount of $to terminate her personal training agreement earlyThat check payment was processed electronically as E-funds on 1/16/but then returned as a stop payment from member’s bank on 1/27/No other payments were
received and her membership reflects a balance owed in the amount of $for the early cancellation of her personal training agreement
Management has made several attempts to contact *** *** regarding her monthly billed membershipWe apologize for any confusion or inconvenience that happened at the time of sign upPer her request a cancellation has been processed and no further billing will occur and a refund in the amount of
$has been processed back to the Visa cardRefunds take about 5-business days to be refunded backThank you
Management spoke to *** *** regarding his complaintAs a courtesy, management will cancel this membership and process a prorated refundThe refund will be in the amount of $and will go back to the *** *** ending in ***
Refunds could take up to 7-business days to completeWe
believe this matter to be resolvedThank you
Management resent cancellations receipts to e-mail address on file. Both memberships has been cancelledPlease check spam folderThank you
Our District Vice President, *** *., has made several attempts to contact member regarding her concerns but his calls have not been returnedAccording to our club’s Personal Training Director, *** H., member purchased the personal training services for herself on 1/28/*** was
present when member enrolled in the personal training program and assisted *** at the time of the saleAt the time of the sale, member asked if she could bring her son (whom she mentioned suffers from cerebral palsy) with her to her training sessions*** informed member that it wouldn’t be a problem for her to bring her son in with her when she trainedIt’s important to note that member only made mention of the one son who is not a member of the club but *** explained that he would be permitted in to the club with her as her guest and, as her guest, would need to be with her at all times and abide by the membership Club Rules and RegulationsMember stated that she was ok with thatHowever, when member booked her training session several days later, she not only brought her son, but also tried to bring her other son and her husband to train with her as well*** explained to member that that is not what they had discussed or agreed upon at the time of enrollmentHowever, *** informed member that her family members could certainly join as members of the club and they could upgrade the personal training program so that they could all use the service and train togetherThey declined to enroll as members and promptly left the club*** made several attempts to contact member but she never answered or returned any of his callsIt was not until 5/10/17, more than months later, that member called back inquiring about the monthly billing*** reminded member of the terms of personal training agreement that she had agreed to, encouraged her to begin her training program and offered to assist in booking her training appointmentsMember elected not to use the service and instead insisted that the agreement be cancelled and that she be issued a full refundMember was informed that she was not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf she did not wish to the continue with the personal training agreement, the agreement includes a voluntary cancelation provision, which affords her the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** and explained to him that his membership was revoked due to his actions towards staff and juice bar staffNo further action will be takenThank you
We apologize for the inconvenience and experience *** *** had when attempting to notify local staff that the number provided on a membership was not accurateThis is not the experience we want anyone to haveWe also regret that he came away from interactions with local staff feeling like our staff had not behaved in a professional mannerLA Fitness strives to provide excellent customer service and in no way condones such alleged behaviorAfter processing several searches, using the information provided in *** *** complaint, we are confident that his information has been completely removed from our systemThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The document sent to me was in very poor (unreadable) conditionI requested a cleaner copy so that I may verify myselfOnce I can self verify that what LAF is claiming, to be true, then I will consider this resolved.]Regards,*** ***