Management spoke to *** *** regarding the incident that occurred*** *** stated was frustrated regarding his phone being stolenNo further action is to be taken
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested a $refund for the processing fee because, as I mentioned in prior emails, LA Fitness presented to me a contract and continues to argue to *** *** that this is a month contract and continues to try to bill me for additional months *** from *** *** expressly denied the $processing fee on the telephone on two occasions
Additionally, LA Fitness fails to take into account that in my contract and in statements provided to *** ***, each billing cycle I was credited training sessions for $per billing cycle LA Fitness now claims that I paid for sessions and sessions per billing cycle were "FREE" However, nothing in my contract provides that these sessions are free The contract provides that these are "Additional Sessions" for each billing cycle that will be charged at $
My contract reads that I am to receive a total of sessions for a fee of $344.96/month. There is nowhere in my contract that provides that the "Additional Sessions" are "FREE" sessions. What I was explained by *** in *** *** location at the time I signed the contract was that this is a technicality in the computer that the per session rate cannot be adjusted. But he did the calculation and I am to receive sessions per month to cover 3x a week training for $344.96/month, which resulted in a $28.75/session. This calculation was done by *** at your location on 9/8/when I signed the contract In fact, he called his supervisior (who I believe was *** ***) and in front of me explained to him that each session comes out to $28.75, and his supervisor gave him the green light
This was the same supervisor that said he will email me a confirmation that this is a month contract and will update the contract to reflect as such, and it was never done I recommend you reach out to him to confirm as he is an employee of LA Fitness and made this representation on behalf of LA Fitness. When I received an email from LA Fitness the following day, I stopped by to tell *** that the email contract provides for only sessions and I want to cancel as he said I can in days. Again, he explained to me that this is a technical issue and showed me on his computer that per month I am credited sessionsIn fact, LA Fitness never emailed me the official contract or never gave me a print out of the official contract When I requested the contract from *** and ***, they claimed the only way the contract was available is if I stop by LA Fitness between 9-5, and they refused to email/mail/fax me a copy of the contract
LA Fitness produced a sheet "Training Usage History" to *** ***, attached hereAs it CLEARLY shows that for the first month on 9/I was credited "SALE" sessions, plus "SALE" session, plus "SALE" sessions for a total of "SALE" sessions - which was what was explained by ***. All sessions were used between 9/through 10/6. Again, same pattern was repeated in the second month, but out of the sessions I purchased, LA Fitness only fulfilled sessions. However, when LA Fitness does its calculation they fail to recognize that the out of the sessions - sessions for were part of the "additional sessions" clearly marked "SALE" and NOT FREE. NOWHERE ON YOUR CONTRACT OR YOUR TERM SHEETS DOES IT STATE THAT THESE SESSIONS ARE FREE OF CHARGE
NOW LA Fitness chooses to interpret the contract in a way that is misrepresenting for what I was paying for Similar to the issue of falsely providing that this is a month contract, now LA Fitness falsely claims how many sessions I was getting per billing cycle
Additionally, after reviewing the terms of the contract I noted that it is in BOLD AND UNDERLINE that all sessions must be used at the enrollment location, *** *** in this case During the beginning stages of the dispute, LA Fitness denied all claims based on the fact that I did not accommodate their offer to move to another location AGAIN, LA Fitness wants to pick and choose how it reads the contract and which terms are enforceble If the issue was the other way around, LA Fitness would claim that these "additional sessions" must be paid for
Therefore, based on my calculation above $28.75/session at sessions equals $632.50 AND NOT $948.64, as was provided by *** Folsom, Vice President of LA Fitness in his email to me dated March 21 . I demand a refund of all amounts currently in dispute with *** *** of $for months (total of $1,724.80) less the $for sessions = $1,092.30. My card has been billed every month for September, October, November, January, and February. Additionally, I demand that LA Fitness stop emailing me for March payment (as I blocked any further billing by LA Fitness on my card). I also demand a return of the $processing fee included in the firth month payment, as clearly LA Fitness engaged in a practice of misrepresenting and deceiving customers with a fraudulent contract. I total I demand a refund of $1,142.30.
This is my FINAL DEMAND and this is what I will be claiming in my filings in Court, if LA Fitness denies my demand Regards,*** ***
Management spoke to *** *** regarding his complaint. As a courtesy, management will honor a $50.00 refund of initiation fee. Refunds typically, could take up to 7-days to complete and will go back to *** Card on fileWe believe this matter to be
resolvedThank you
Management contacted *** *** regarding his concerns with his monthly dues membership*** *** stated that he attempted to process a cancellation over the phoneThis is not an accepted form of cancellation and as a result, no such cancellation was processed.
LA Fitness provides members
with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
Management informed *** *** of a freeze option which offers a reduced billing of $a month when a member is unable to access our clubs*** *** expressed his appreciation for the follow up and decided to place his membership in a frozen status in lieu of cancellationWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss his concerns regarding the cancellation of his monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***’s membershipNevertheless, as a courtesy, we have processed a cancellation for his membershipWe encourage *** *** to return our call so we can adequately assist him with any additional resolution requestsThank you
Management has made several attempts to contact *** ***
regarding the cancellation of her monthly billed membershipWe have yet to
receive a return callOur record indicate we have not received a prior
cancellation requestTo prevent further billing an immediate cancellation has
been
processed and no further billing will occurWe encourage *** *** to
return should she wish to discuss her concerns furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/9/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $240.00, beginning 10/9/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section via the digital signature pad, the terms are clearly visible to our member on a monitor in front of themFurthermore, after signing digitally on an electronic signature pad, hard copies of the Agreement and the New Client Checklist were printed out and reviewed with member once again, as acknowledged by her handwritten signature on the printed copies as well (copies of the confirming e-mail, the Agreement and New Client Checklist with member’s handwritten initials and signatures are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to rectify any scheduling issues member might have encountered and continue to provide the services for which she contracted
Management made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipsPer her request we have processed a cancellation on 12/8/and no further billing will occurThebalances in the amount of $have been waived on all three memberships
Should *** *** wish to discuss her concerns further we encourage her to return our callThank you
Our District Vice President, *** *., has made several attempts to contact member regarding her concerns but his calls have not been returnedAccording to our club’s Personal Training Director, *** H., member purchased the personal training services for herself on 1/28/*** was
present when member enrolled in the personal training program and assisted *** at the time of the saleAt the time of the sale, member asked if she could bring her son (whom she mentioned suffers from cerebral palsy) with her to her training sessions*** informed member that it wouldn’t be a problem for her to bring her son in with her when she trainedIt’s important to note that member only made mention of the one son who is not a member of the club but *** explained that he would be permitted in to the club with her as her guest and, as her guest, would need to be with her at all times and abide by the membership Club Rules and RegulationsMember stated that she was ok with thatHowever, when member booked her training session several days later, she not only brought her son, but also tried to bring her other son and her husband to train with her as well*** explained to member that that is not what they had discussed or agreed upon at the time of enrollmentHowever, *** informed member that her family members could certainly join as members of the club and they could upgrade the personal training program so that they could all use the service and train togetherThey declined to enroll as members and promptly left the club*** made several attempts to contact member but she never answered or returned any of his callsIt was not until 5/10/17, more than months later, that member called back inquiring about the monthly billing*** reminded member of the terms of personal training agreement that she had agreed to, encouraged her to begin her training program and offered to assist in booking her training appointmentsMember elected not to use the service and instead insisted that the agreement be cancelled and that she be issued a full refundMember was informed that she was not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf she did not wish to the continue with the personal training agreement, the agreement includes a voluntary cancelation provision, which affords her the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a refund less $for one session utilized (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
I have been contacted by LA Fitness and they have said they will stop calling and will stop any collection they want from me I appreciated very much your help They did know you where trying to contact them so they resolve the problem with me I really appreciated again your help in this matter sincerely,*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has contacted member regarding his concerns at the club. Member states that the club is unclean and weights scattered throughout clubManagement states that member infomed him that he has seen improvements. We believe this matter to closed
If member has further
concerns we encourage member to contact us
Management spoke with member regarding rebuttalMs*** was aware that the $was the refund agreed upon to fully resolve this issueMs*** is not entitled for further refundsNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The document sent to me was in very poor (unreadable) conditionI requested a cleaner copy so that I may verify myselfOnce I can self verify that what LAF is claiming, to be true, then I will consider this resolved.]Regards,*** ***
Corporate management spoke with Mr*** regarding his continued concerns with the Kids Klub at the Abington locationAfter evaluating the check-ins and attendance for the Kids Klub, additional coverage on Saturday mornings has been put in placeManagement also advised that we will continue to monitor the Kids Klub and make adjustments as necessaryWe believe this addresses the concerns brought forthThank you
LA Fitness contacted member regarding his concernsThere will be no further billing, we processed a refund in the amount of $for dues billed after the initial term was completed and member will have access to the remaining sessions for one year
Management spoke to Mr*** on 12/23/regarding the incidentthat occurred with the General ManagerWe apologize for any inconvenience thismay have causedAs a courtesy we have extended a week pass to Mr*** andhe acceptedMr*** stated he would most likely uncancel his membership oncethe
guest pass expiresWe believe this issue to be resolved and member issatisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding his complaintAs a courtesy, management will cancel this membership and process a prorated refundThe refund will be in the amount of $and will go back to the *** *** ending in ***
Refunds could take up to 7-business days to completeWe
believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would also like to note that this situation could have been avoided had the store it originated at fixed the issue locally
Regards,
*** ***
Management spoke to *** *** regarding the incident that occurred*** *** stated was frustrated regarding his phone being stolenNo further action is to be taken
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested a $refund for the processing fee because, as I mentioned in prior emails, LA Fitness presented to me a contract and continues to argue to *** *** that this is a month contract and continues to try to bill me for additional months *** from *** *** expressly denied the $processing fee on the telephone on two occasions
Additionally, LA Fitness fails to take into account that in my contract and in statements provided to *** ***, each billing cycle I was credited training sessions for $per billing cycle LA Fitness now claims that I paid for sessions and sessions per billing cycle were "FREE" However, nothing in my contract provides that these sessions are free The contract provides that these are "Additional Sessions" for each billing cycle that will be charged at $
My contract reads that I am to receive a total of sessions for a fee of $344.96/month. There is nowhere in my contract that provides that the "Additional Sessions" are "FREE" sessions. What I was explained by *** in *** *** location at the time I signed the contract was that this is a technicality in the computer that the per session rate cannot be adjusted. But he did the calculation and I am to receive sessions per month to cover 3x a week training for $344.96/month, which resulted in a $28.75/session. This calculation was done by *** at your location on 9/8/when I signed the contract In fact, he called his supervisior (who I believe was *** ***) and in front of me explained to him that each session comes out to $28.75, and his supervisor gave him the green light
This was the same supervisor that said he will email me a confirmation that this is a month contract and will update the contract to reflect as such, and it was never done I recommend you reach out to him to confirm as he is an employee of LA Fitness and made this representation on behalf of LA Fitness. When I received an email from LA Fitness the following day, I stopped by to tell *** that the email contract provides for only sessions and I want to cancel as he said I can in days. Again, he explained to me that this is a technical issue and showed me on his computer that per month I am credited sessionsIn fact, LA Fitness never emailed me the official contract or never gave me a print out of the official contract When I requested the contract from *** and ***, they claimed the only way the contract was available is if I stop by LA Fitness between 9-5, and they refused to email/mail/fax me a copy of the contract
LA Fitness produced a sheet "Training Usage History" to *** ***, attached hereAs it CLEARLY shows that for the first month on 9/I was credited "SALE" sessions, plus "SALE" session, plus "SALE" sessions for a total of "SALE" sessions - which was what was explained by ***. All sessions were used between 9/through 10/6. Again, same pattern was repeated in the second month, but out of the sessions I purchased, LA Fitness only fulfilled sessions. However, when LA Fitness does its calculation they fail to recognize that the out of the sessions - sessions for were part of the "additional sessions" clearly marked "SALE" and NOT FREE. NOWHERE ON YOUR CONTRACT OR YOUR TERM SHEETS DOES IT STATE THAT THESE SESSIONS ARE FREE OF CHARGE
NOW LA Fitness chooses to interpret the contract in a way that is misrepresenting for what I was paying for Similar to the issue of falsely providing that this is a month contract, now LA Fitness falsely claims how many sessions I was getting per billing cycle
Additionally, after reviewing the terms of the contract I noted that it is in BOLD AND UNDERLINE that all sessions must be used at the enrollment location, *** *** in this case During the beginning stages of the dispute, LA Fitness denied all claims based on the fact that I did not accommodate their offer to move to another location AGAIN, LA Fitness wants to pick and choose how it reads the contract and which terms are enforceble If the issue was the other way around, LA Fitness would claim that these "additional sessions" must be paid for
Therefore, based on my calculation above $28.75/session at sessions equals $632.50 AND NOT $948.64, as was provided by *** Folsom, Vice President of LA Fitness in his email to me dated March 21 . I demand a refund of all amounts currently in dispute with *** *** of $for months (total of $1,724.80) less the $for sessions = $1,092.30. My card has been billed every month for September, October, November, January, and February. Additionally, I demand that LA Fitness stop emailing me for March payment (as I blocked any further billing by LA Fitness on my card). I also demand a return of the $processing fee included in the firth month payment, as clearly LA Fitness engaged in a practice of misrepresenting and deceiving customers with a fraudulent contract. I total I demand a refund of $1,142.30.
This is my FINAL DEMAND and this is what I will be claiming in my filings in Court, if LA Fitness denies my demand Regards,*** ***
Management spoke to *** *** regarding his complaint. As a courtesy, management will honor a $50.00 refund of initiation fee. Refunds typically, could take up to 7-days to complete and will go back to *** Card on fileWe believe this matter to be
resolvedThank you
Management contacted *** *** regarding his concerns with his monthly dues membership*** *** stated that he attempted to process a cancellation over the phoneThis is not an accepted form of cancellation and as a result, no such cancellation was processed.
LA Fitness provides members
with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly
Management informed *** *** of a freeze option which offers a reduced billing of $a month when a member is unable to access our clubs*** *** expressed his appreciation for the follow up and decided to place his membership in a frozen status in lieu of cancellationWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss his concerns regarding the cancellation of his monthly billed membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***’s membershipNevertheless, as a courtesy, we have processed a cancellation for his membershipWe encourage *** *** to return our call so we can adequately assist him with any additional resolution requestsThank you
Management has made several attempts to contact *** ***
regarding the cancellation of her monthly billed membershipWe have yet to
receive a return callOur record indicate we have not received a prior
cancellation requestTo prevent further billing an immediate cancellation has
been
processed and no further billing will occurWe encourage *** *** to
return should she wish to discuss her concerns furtherThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/9/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $240.00, beginning 10/9/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIt is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolledIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section via the digital signature pad, the terms are clearly visible to our member on a monitor in front of themFurthermore, after signing digitally on an electronic signature pad, hard copies of the Agreement and the New Client Checklist were printed out and reviewed with member once again, as acknowledged by her handwritten signature on the printed copies as well (copies of the confirming e-mail, the Agreement and New Client Checklist with member’s handwritten initials and signatures are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to rectify any scheduling issues member might have encountered and continue to provide the services for which she contracted
Management made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipsPer her request we have processed a cancellation on 12/8/and no further billing will occurThebalances in the amount of $have been waived on all three memberships
Should *** *** wish to discuss her concerns further we encourage her to return our callThank you
Our District Vice President, *** *., has made several attempts to contact member regarding her concerns but his calls have not been returnedAccording to our club’s Personal Training Director, *** H., member purchased the personal training services for herself on 1/28/*** was
present when member enrolled in the personal training program and assisted *** at the time of the saleAt the time of the sale, member asked if she could bring her son (whom she mentioned suffers from cerebral palsy) with her to her training sessions*** informed member that it wouldn’t be a problem for her to bring her son in with her when she trainedIt’s important to note that member only made mention of the one son who is not a member of the club but *** explained that he would be permitted in to the club with her as her guest and, as her guest, would need to be with her at all times and abide by the membership Club Rules and RegulationsMember stated that she was ok with thatHowever, when member booked her training session several days later, she not only brought her son, but also tried to bring her other son and her husband to train with her as well*** explained to member that that is not what they had discussed or agreed upon at the time of enrollmentHowever, *** informed member that her family members could certainly join as members of the club and they could upgrade the personal training program so that they could all use the service and train togetherThey declined to enroll as members and promptly left the club*** made several attempts to contact member but she never answered or returned any of his callsIt was not until 5/10/17, more than months later, that member called back inquiring about the monthly billing*** reminded member of the terms of personal training agreement that she had agreed to, encouraged her to begin her training program and offered to assist in booking her training appointmentsMember elected not to use the service and instead insisted that the agreement be cancelled and that she be issued a full refundMember was informed that she was not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf she did not wish to the continue with the personal training agreement, the agreement includes a voluntary cancelation provision, which affords her the option to cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a refund less $for one session utilized (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
I have been contacted by LA Fitness and they have said they will stop calling and will stop any collection they want from me I appreciated very much your help They did know you where trying to contact them so they resolve the problem with me I really appreciated again your help in this matter sincerely,*** ***Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has contacted member regarding his concerns at the club. Member states that the club is unclean and weights scattered throughout clubManagement states that member infomed him that he has seen improvements. We believe this matter to closed
If member has further
concerns we encourage member to contact us
Management spoke with member regarding rebuttalMs*** was aware that the $was the refund agreed upon to fully resolve this issueMs*** is not entitled for further refundsNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[The document sent to me was in very poor (unreadable) conditionI requested a cleaner copy so that I may verify myselfOnce I can self verify that what LAF is claiming, to be true, then I will consider this resolved.]Regards,*** ***
Corporate management spoke with Mr*** regarding his continued concerns with the Kids Klub at the Abington locationAfter evaluating the check-ins and attendance for the Kids Klub, additional coverage on Saturday mornings has been put in placeManagement also advised that we will continue to monitor the Kids Klub and make adjustments as necessaryWe believe this addresses the concerns brought forthThank you
LA Fitness contacted member regarding his concernsThere will be no further billing, we processed a refund in the amount of $for dues billed after the initial term was completed and member will have access to the remaining sessions for one year
Management spoke to Mr*** on 12/23/regarding the incidentthat occurred with the General ManagerWe apologize for any inconvenience thismay have causedAs a courtesy we have extended a week pass to Mr*** andhe acceptedMr*** stated he would most likely uncancel his membership oncethe
guest pass expiresWe believe this issue to be resolved and member issatisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding his complaintAs a courtesy, management will cancel this membership and process a prorated refundThe refund will be in the amount of $and will go back to the *** *** ending in ***
Refunds could take up to 7-business days to completeWe
believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would also like to note that this situation could have been avoided had the store it originated at fixed the issue locally
Regards,
*** ***