Management has made several attempts to contact *** *** regarding her annually paid in full membershipWe have yet to receive a return call to resolve this matterHowever, as a courtesy we are prepared to offer her the opportunity to make her membership current as it has been expired since
5/28/due to non-paymentTypically we only allow members to renew their yearly agreements year after the expiration dateAs a courtesy, we are prepared to offer *** *** the offer of paying the past due years to bring her current in the amount of $This would bring her membership current and is more than welcome to renew at her regular renewal amount each year after thatWe encourage her to return our call to resolve this matterThank you
Management spoke to *** *** regarding the cancellation and refund of her fitness membershipWe confirmed with her the refund in the amount of $was processed back to the *** on 2/6/No further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** *** of LA Fitness called me and expressed concern for my complaintsHe said the he would follow up directly with facility management and pool subcontractorHe also said clearly that he would refund TWO MONTHs membership fees, not two WEEKs (this amount was clear in my complaint)I trust this is only a misprint in his communicationRegards,*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleHer personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member elected to take advantage of the voluntary termination provision, paid the cancellation fee on 6/18/and we cancelled the remaining term of her personal training agreement accordingly
Our District Vice President has been in contact with member regarding her concernsShe purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of sessions to be paid over a minimum initial term of months, beginning
7/13/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month for four (4) sessions per month, beginning 8/13/16, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement ((a copy of the Agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of it
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMsTuttle states that she attempted to cancel via mailed cancellation form on March 25, However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement terms
Nevertheless, as a courtesy, a cancellation was processed on June, and a refund back to her *** card in the amount of $was processedRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Our District Manager contacted member regarding her concernsWe cancelled her personal training agreement, processed a refund in the amount of $and she rejoined on a smaller program
As of the time of this response, LA Fitness has not received any of the payments owed by member since her initial payment on 9/5/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally,
LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President has made several attempts to contact *** *** in regards to his concernsHowever, we have not received a return call*** *** claims to have mailed in a request for a medical cancellation prior to his billing date in SeptemberThe history on his account does
not reflect that the documentation for a medical cancellation was received prior to 9/25/
Nevertheless, as a courtesy resolution, our District Vice President has agreed to refund $back to the *** card on fileRefunds typically take 5-business days to completePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business did perform these actions and, I consider this complaint resolved
Regards,
*** ***
Our District Manager has attempted to contact member to address her concerns but our messages have not been returnedOur records reflect that member upgraded her personal training membership to include Master Training pursuant to a signed authorization form on 8/2/It is LA Fitness’ policy and
practice to provide our members with a copy of the authorization form at the time of the upgradeIt is also our standard practice to send a confirming e-mail which outlines the upgrade authorizationThe confirming e-mail was sent to the e-mail address on file for member (copies of the upgrade authorization form and confirming e-mail are included with this response)Member can continue with any of the Certified personal trainers on staff and, if there are no Master Trainers available, LA Fitness will downgrade her personal training back to the original termsHowever, she is not entitled to terminate the agreement early without a feeAs acknowledged by member, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longerwishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
and find that this resolution was satisfactory to me. I consider this complaint resolvedThank you so much for your prompt and efficient help on this matter!
Regards,
*** ***
Management spoke to *** *** regarding the pool repairs, we informed him that repairs have been scheduledWe appreciate our members patience in these matters as they take some time to resolveMember is satisfied with the follow upWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/1/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 9/1/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the services purchased are for a program and not the services of any individual trainerMember may be assigned to several different trainers over the course of the program
LA Fitness will use it’s reasonable best efforts to acknowledge member requests (such as trainer gender) but it does not otherwise affect the terms of the agreement in the event these requests cannot be met (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
Nevertheless, LA Fitness contacted member regarding her concerns and offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 25% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 9/28/We cancelled the remaining term of her Agreement accordingly
However, member is not entitled to a refund of the cancellation fee that she voluntarily paid to terminate the agreement early
Member’s personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness contacted member regarding her concerns and we
offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% of the remaining agreement balance
Member elected to take advantage of the offer and paid the reduced cancellation fee on 4/5/We cancelled the remaining term of her agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for finally cancelling my membership but I want a refund as well for all the months I was chargedI have been disputing these charges since I have first enrolledI have to this day gone once and been charged over $Only when I sent the letter through certified mail were they able to receive it when I had originally sent the doctors note via mail boxI am not satisfied with just canceling future charges
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So, it was not my fault that they were lack of staffs and still making contract with peopleWhy they didn't rescheduled me and I don't want to deal with them anymore with their unrespectful customer serviceThey can hurt me and say because of that contract we are not responsible for your injuriesAnd right now I'm working with another trainerSo, I need to get my money backYour lack of service is not under my responsibilityit's yourswhen you don't have enough staffs then don't make contracts with new people!!! It's simple to understand!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon LA fitness acquiring *** *** LA fitness declined to honor the *** contract when I went in person on December 2nd, to the *** ** club LA fitness statement of contacting me is incorrect, they never attempted to contact me.
Regards,
*** ***
Management has made several attempts to contact *** *** regarding her annually paid in full membershipWe have yet to receive a return call to resolve this matterHowever, as a courtesy we are prepared to offer her the opportunity to make her membership current as it has been expired since
5/28/due to non-paymentTypically we only allow members to renew their yearly agreements year after the expiration dateAs a courtesy, we are prepared to offer *** *** the offer of paying the past due years to bring her current in the amount of $This would bring her membership current and is more than welcome to renew at her regular renewal amount each year after thatWe encourage her to return our call to resolve this matterThank you
Management spoke to *** *** regarding the cancellation and refund of her fitness membershipWe confirmed with her the refund in the amount of $was processed back to the *** on 2/6/No further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** *** of LA Fitness called me and expressed concern for my complaintsHe said the he would follow up directly with facility management and pool subcontractorHe also said clearly that he would refund TWO MONTHs membership fees, not two WEEKs (this amount was clear in my complaint)I trust this is only a misprint in his communicationRegards,*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleHer personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member elected to take advantage of the voluntary termination provision, paid the cancellation fee on 6/18/and we cancelled the remaining term of her personal training agreement accordingly
Our District Vice President has been in contact with member regarding her concernsShe purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of sessions to be paid over a minimum initial term of months, beginning
7/13/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month for four (4) sessions per month, beginning 8/13/16, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement ((a copy of the Agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of it
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyMsTuttle states that she attempted to cancel via mailed cancellation form on March 25, However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement terms
Nevertheless, as a courtesy, a cancellation was processed on June, and a refund back to her *** card in the amount of $was processedRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Our District Manager contacted member regarding her concernsWe cancelled her personal training agreement, processed a refund in the amount of $and she rejoined on a smaller program
As of the time of this response, LA Fitness has not received any of the payments owed by member since her initial payment on 9/5/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally,
LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President has made several attempts to contact *** *** in regards to his concernsHowever, we have not received a return call*** *** claims to have mailed in a request for a medical cancellation prior to his billing date in SeptemberThe history on his account does
not reflect that the documentation for a medical cancellation was received prior to 9/25/
Nevertheless, as a courtesy resolution, our District Vice President has agreed to refund $back to the *** card on fileRefunds typically take 5-business days to completePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business did perform these actions and, I consider this complaint resolved
Regards,
*** ***
Our District Manager has attempted to contact member to address her concerns but our messages have not been returnedOur records reflect that member upgraded her personal training membership to include Master Training pursuant to a signed authorization form on 8/2/It is LA Fitness’ policy and
practice to provide our members with a copy of the authorization form at the time of the upgradeIt is also our standard practice to send a confirming e-mail which outlines the upgrade authorizationThe confirming e-mail was sent to the e-mail address on file for member (copies of the upgrade authorization form and confirming e-mail are included with this response)Member can continue with any of the Certified personal trainers on staff and, if there are no Master Trainers available, LA Fitness will downgrade her personal training back to the original termsHowever, she is not entitled to terminate the agreement early without a feeAs acknowledged by member, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longerwishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
and find that this resolution was satisfactory to me. I consider this complaint resolvedThank you so much for your prompt and efficient help on this matter!
Regards,
*** ***
Management spoke to *** *** regarding the pool repairs, we informed him that repairs have been scheduledWe appreciate our members patience in these matters as they take some time to resolveMember is satisfied with the follow upWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/1/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 9/1/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the services purchased are for a program and not the services of any individual trainerMember may be assigned to several different trainers over the course of the program
LA Fitness will use it’s reasonable best efforts to acknowledge member requests (such as trainer gender) but it does not otherwise affect the terms of the agreement in the event these requests cannot be met (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
Nevertheless, LA Fitness contacted member regarding her concerns and offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 25% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 9/28/We cancelled the remaining term of her Agreement accordingly
However, member is not entitled to a refund of the cancellation fee that she voluntarily paid to terminate the agreement early
Member’s personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness contacted member regarding her concerns and we
offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% of the remaining agreement balance
Member elected to take advantage of the offer and paid the reduced cancellation fee on 4/5/We cancelled the remaining term of her agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for finally cancelling my membership but I want a refund as well for all the months I was chargedI have been disputing these charges since I have first enrolledI have to this day gone once and been charged over $Only when I sent the letter through certified mail were they able to receive it when I had originally sent the doctors note via mail boxI am not satisfied with just canceling future charges
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So, it was not my fault that they were lack of staffs and still making contract with peopleWhy they didn't rescheduled me and I don't want to deal with them anymore with their unrespectful customer serviceThey can hurt me and say because of that contract we are not responsible for your injuriesAnd right now I'm working with another trainerSo, I need to get my money backYour lack of service is not under my responsibilityit's yourswhen you don't have enough staffs then don't make contracts with new people!!! It's simple to understand!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon LA fitness acquiring *** *** LA fitness declined to honor the *** contract when I went in person on December 2nd, to the *** ** club LA fitness statement of contacting me is incorrect, they never attempted to contact me.
Regards,
*** ***