Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Cancellation date and billing cycle was still one month ahead of the date you are extending me forLeaving the last prepaid payment you received in advance, months ago, still in your hands when I cancelled and no longer want to attend your gym after he 5/dateInstead you want to extend the membership beyond the 5/date instead of refunding beyond that date when I cancelled well in advance time before another billing cycle.]
Regards,
*** ***
Management spoke to *** *** regarding the pool repairs, we informed him that repairs have been scheduledWe appreciate our members patience in these matters as they take some time to resolveMember is satisfied with the follow upWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding her complaint. As a courtesy, management agreed to honor member to pay $+tax for a yr membership with a $+tax renewal and a $refund on her husbands old membershipRefunds could take up 5-to business days to complete
and will go back to the card that was billed.
We believe matter to be resolvedThank you
Our District Manager contacted member regarding her concernsWe cancelled her personal training agreement, processed a refund in the amount of $and she rejoined on a smaller program
Management has made several attempts to contact *** *** regarding her annually paid in full membershipWe have yet to receive a return call to resolve this matterHowever, as a courtesy we are prepared to offer her the opportunity to make her membership current as it has been expired since
5/28/due to non-paymentTypically we only allow members to renew their yearly agreements year after the expiration dateAs a courtesy, we are prepared to offer *** *** the offer of paying the past due years to bring her current in the amount of $This would bring her membership current and is more than welcome to renew at her regular renewal amount each year after thatWe encourage her to return our call to resolve this matterThank you
Management spoke to *** *** regarding the cancellation and refund of her fitness membershipWe confirmed with her the refund in the amount of $was processed back to the *** on 2/6/No further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business did perform these actions and, I consider this complaint resolved
Regards,
*** ***
Management as a courtesy will cancel his membership and refund his payments from 7-to 7-back to the *** card on file. Refunds could take up to 7-days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the manner in way they came multiple time pressuring me for multiple years to renew even when I told them I was a member of Hour fitness, consequently at the time one month before it was the anniversary of the membership and time for renew, that I would end up getting just one year for my renewal in my opinion was calculating and devious I also believe it was deliberate to maximize profit not caring of the customerat all and not taking into consideration that I seldom use the gym
in my opinion LA Fitness are not honest and take advantage by not fully explaining who the renewal works so they are the ones to benefitif what they say is so I never got a bill for not resigning for three yearstill they called me every year one month before to renew, they never called me at or after the membership day, in my opinion again this is done deliberately, specialy since they don't say that even if you renew one day before the day it retro pays for the year so giving me just one year Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In my original proposal I was requesting a refund of funds due to the lack of customer services I received from the billing departments at LA FitnessI had tried to return the two phone calls I received from the District manager to not receive a call back that I was able to answer that those pointsMy proposed resolution is to have the two months in which I don't need services at the LA fitness and wished to had my membership cancelledI was asked to give my billing information so they could charge my card further and said that this was the only way to cancel my accountI had asked that this shouldn't be and was informed that if I gave the billing information that a manager would call and speak with me about refunding my chargesI did this just to get on with the processI was able to cancel my account, but the proposed resolution by the billing department was to provide me with refunds, and there hasn't been a follow-through or acknowledgement of that
Regards,
*** ***
LA Fitness cancelled member's regular monthly membership as well as the remaining term of her personal training agreement with no further billing or obligation
As outlined in our initial response, the payments were charged back by *** *** ("***")We are not capable of issuing refunds for payments that were charged back to us by ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/1/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 9/1/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the services purchased are for a program and not the services of any individual trainerMember may be assigned to several different trainers over the course of the program
LA Fitness will use it’s reasonable best efforts to acknowledge member requests (such as trainer gender) but it does not otherwise affect the terms of the agreement in the event these requests cannot be met (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
Nevertheless, LA Fitness contacted member regarding her concerns and offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 25% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 9/28/We cancelled the remaining term of her Agreement accordingly
However, member is not entitled to a refund of the cancellation fee that she voluntarily paid to terminate the agreement early
Our District Vice President contacted *** *** regarding his concerns with the cancellation request for his personal training agreement
We have agreed to honor the cancellation effective date as 9/23/We have also issued a refund of $back to the *** on fileRefunds typically
take 3-business days to complete
We believe this resolves the matter, but please advise if we can be of further assistance
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleHer personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member elected to take advantage of the voluntary termination provision, paid the cancellation fee on 6/18/and we cancelled the remaining term of her personal training agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So, it was not my fault that they were lack of staffs and still making contract with peopleWhy they didn't rescheduled me and I don't want to deal with them anymore with their unrespectful customer serviceThey can hurt me and say because of that contract we are not responsible for your injuriesAnd right now I'm working with another trainerSo, I need to get my money backYour lack of service is not under my responsibilityit's yourswhen you don't have enough staffs then don't make contracts with new people!!! It's simple to understand!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** Did call and was NOT ABLE to address concerns because he said did was not authorized to do soHe said he would talk to his boss and get back to be the following dayI have not heard back from him I fail to see how this is addressing my concerns listed in the original email*** did not in fact get back to me with a satisfactory resolution.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon LA fitness acquiring *** *** LA fitness declined to honor the *** contract when I went in person on December 2nd, to the *** ** club LA fitness statement of contacting me is incorrect, they never attempted to contact me.
Regards,
*** ***
LA Fitness will honor a refund of member's remaining paid personal training sessionsPlease note that of the remaining sessions reflecting on member's account, were freeA refund in the amount of $for the remaining paid sessions at a rate of $per session has
been processed to the same account used for paymentPlease allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Cancellation date and billing cycle was still one month ahead of the date you are extending me forLeaving the last prepaid payment you received in advance, months ago, still in your hands when I cancelled and no longer want to attend your gym after he 5/dateInstead you want to extend the membership beyond the 5/date instead of refunding beyond that date when I cancelled well in advance time before another billing cycle.]
Regards,
*** ***
Management spoke to *** *** regarding the pool repairs, we informed him that repairs have been scheduledWe appreciate our members patience in these matters as they take some time to resolveMember is satisfied with the follow upWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding her complaint. As a courtesy, management agreed to honor member to pay $+tax for a yr membership with a $+tax renewal and a $refund on her husbands old membershipRefunds could take up 5-to business days to complete
and will go back to the card that was billed.
We believe matter to be resolvedThank you
Our District Manager contacted member regarding her concernsWe cancelled her personal training agreement, processed a refund in the amount of $and she rejoined on a smaller program
Management has made several attempts to contact *** *** regarding her annually paid in full membershipWe have yet to receive a return call to resolve this matterHowever, as a courtesy we are prepared to offer her the opportunity to make her membership current as it has been expired since
5/28/due to non-paymentTypically we only allow members to renew their yearly agreements year after the expiration dateAs a courtesy, we are prepared to offer *** *** the offer of paying the past due years to bring her current in the amount of $This would bring her membership current and is more than welcome to renew at her regular renewal amount each year after thatWe encourage her to return our call to resolve this matterThank you
Management spoke to *** *** regarding the cancellation and refund of her fitness membershipWe confirmed with her the refund in the amount of $was processed back to the *** on 2/6/No further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business did perform these actions and, I consider this complaint resolved
Regards,
*** ***
Management as a courtesy will cancel his membership and refund his payments from 7-to 7-back to the *** card on file. Refunds could take up to 7-days to completeWe believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the manner in way they came multiple time pressuring me for multiple years to renew even when I told them I was a member of Hour fitness, consequently at the time one month before it was the anniversary of the membership and time for renew, that I would end up getting just one year for my renewal in my opinion was calculating and devious I also believe it was deliberate to maximize profit not caring of the customerat all and not taking into consideration that I seldom use the gym
in my opinion LA Fitness are not honest and take advantage by not fully explaining who the renewal works so they are the ones to benefitif what they say is so I never got a bill for not resigning for three yearstill they called me every year one month before to renew, they never called me at or after the membership day, in my opinion again this is done deliberately, specialy since they don't say that even if you renew one day before the day it retro pays for the year so giving me just one year Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In my original proposal I was requesting a refund of funds due to the lack of customer services I received from the billing departments at LA FitnessI had tried to return the two phone calls I received from the District manager to not receive a call back that I was able to answer that those pointsMy proposed resolution is to have the two months in which I don't need services at the LA fitness and wished to had my membership cancelledI was asked to give my billing information so they could charge my card further and said that this was the only way to cancel my accountI had asked that this shouldn't be and was informed that if I gave the billing information that a manager would call and speak with me about refunding my chargesI did this just to get on with the processI was able to cancel my account, but the proposed resolution by the billing department was to provide me with refunds, and there hasn't been a follow-through or acknowledgement of that
Regards,
*** ***
LA Fitness cancelled member's regular monthly membership as well as the remaining term of her personal training agreement with no further billing or obligation
As outlined in our initial response, the payments were charged back by *** *** ("***")We are not capable of issuing refunds for payments that were charged back to us by ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 8/1/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 9/1/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with him at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistFurthermore, the services purchased are for a program and not the services of any individual trainerMember may be assigned to several different trainers over the course of the program
LA Fitness will use it’s reasonable best efforts to acknowledge member requests (such as trainer gender) but it does not otherwise affect the terms of the agreement in the event these requests cannot be met (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee
Nevertheless, LA Fitness contacted member regarding her concerns and offered to reduce the cancellation fee, which would have been 50% of the remaining agreement balance, down to 25% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 9/28/We cancelled the remaining term of her Agreement accordingly
However, member is not entitled to a refund of the cancellation fee that she voluntarily paid to terminate the agreement early
Our District Vice President contacted *** *** regarding his concerns with the cancellation request for his personal training agreement
We have agreed to honor the cancellation effective date as 9/23/We have also issued a refund of $back to the *** on fileRefunds typically
take 3-business days to complete
We believe this resolves the matter, but please advise if we can be of further assistance
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/24/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/24/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleHer personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member elected to take advantage of the voluntary termination provision, paid the cancellation fee on 6/18/and we cancelled the remaining term of her personal training agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So, it was not my fault that they were lack of staffs and still making contract with peopleWhy they didn't rescheduled me and I don't want to deal with them anymore with their unrespectful customer serviceThey can hurt me and say because of that contract we are not responsible for your injuriesAnd right now I'm working with another trainerSo, I need to get my money backYour lack of service is not under my responsibilityit's yourswhen you don't have enough staffs then don't make contracts with new people!!! It's simple to understand!!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** Did call and was NOT ABLE to address concerns because he said did was not authorized to do soHe said he would talk to his boss and get back to be the following dayI have not heard back from him I fail to see how this is addressing my concerns listed in the original email*** did not in fact get back to me with a satisfactory resolution.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Upon LA fitness acquiring *** *** LA fitness declined to honor the *** contract when I went in person on December 2nd, to the *** ** club LA fitness statement of contacting me is incorrect, they never attempted to contact me.
Regards,
*** ***
LA Fitness will honor a refund of member's remaining paid personal training sessionsPlease note that of the remaining sessions reflecting on member's account, were freeA refund in the amount of $for the remaining paid sessions at a rate of $per session has
been processed to the same account used for paymentPlease allow 5-business days for the refund to post to the account
LA Fitness will allow member as much time as she needs to complete the remaining personal training sessions