Our District Vice President contacted *** *** regarding his concerns with the cancellation request for his personal training agreement
We have agreed to honor the cancellation effective date as 9/23/We have also issued a refund of $back to the *** on fileRefunds typically
take 3-business days to complete
We believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** Did call and was NOT ABLE to address concerns because he said did was not authorized to do soHe said he would talk to his boss and get back to be the following dayI have not heard back from him I fail to see how this is addressing my concerns listed in the original email*** did not in fact get back to me with a satisfactory resolution.
Regards,
*** ***
Management made several attempts to contact Ms***regarding the cancellation of her memberships and have not received a returncallMs***’s memberships for herself and *** were cancelled on11/18/per her request and a full refund in the amount of $was processedon 11/12/back to
the Master CardA refund in the amount of $wasprocessed back to the Checking accountRefunds take about 5-business days tobe receivedWe believe this matter has been resolvedThank you
our previous response still stands
Management contacted *** *** regarding the closing of her home club *** *** She has been advised of the proper information regarding her club closure and the steps to take in order to receive a refundMember is satisfied with the follow upNo further action will be takenThank you
Management spoke to member regarding her billing issueMember was also upset that her child was not released to the correct parentWe understand her concern and take these matters very seriously and will address with staff. To resolve issue, as a courtesy, we have lowered
her monthly dues on her fitness membership from to We believe this matter to be resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the manner in way they came multiple time pressuring me for multiple years to renew even when I told them I was a member of Hour fitness, consequently at the time one month before it was the anniversary of the membership and time for renew, that I would end up getting just one year for my renewal in my opinion was calculating and devious I also believe it was deliberate to maximize profit not caring of the customerat all and not taking into consideration that I seldom use the gym
in my opinion LA Fitness are not honest and take advantage by not fully explaining who the renewal works so they are the ones to benefitif what they say is so I never got a bill for not resigning for three yearstill they called me every year one month before to renew, they never called me at or after the membership day, in my opinion again this is done deliberately, specialy since they don't say that even if you renew one day before the day it retro pays for the year so giving me just one year Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It should be noted that our daughter had a monthly membership for general use of the facility and also a one year contract for personal training sessions We aren't disputing any charges for the monthly membership The personal training contract ended in January At that time, *** tried to cancel any further charges for personal training She talked to two LA Fitness Trainers, two employees at the corporate office and also front desk personnel The conversations with the personal trainers and the corporate office personnel resulted in no cancellation action being taken Her verbal requests were completely ignored She got two cancellation forms from the front desk personnel and mailed them as instructed and those requests were also ignored (March and April) Having no other option, I cancelled the credit card in May to make it impossible for LA Fitness to continue with the unauthorized charges that were taken repeatedly after January when the contract was fulfilled for the personal training sessions I also sent a cancellation by certified mail the same day I cancelled the credit card In August 2013, *** contracted meningitis Due to her illness, she got behind in using her personal training sessions When her contract expired in January 2014, she had at least unused personal training sessions She was told by LA Fitness personnel that she could use these sessions, that they don't expire *** continued to go to LA Fitness to use these sessions According to LA Fitness records, on or about May 20, she had unused sessions of those are from the unauthorized billings we received after January when the year personal training contract was fulfilled and the first attempt to cancel any further charges was made She was contacted by LA Fitness corporate personnel in January and was told she only had one more payment due, *** asked her how to cancel any more charges and the lady said she would take care of it.We are consulting a lawyer and plan to call into the *** *** show for advise It should also be noted that *** was never given a copy of the contract The contract she saw was only on a computer screen Since May 2014, we contacted *** *the head personal trainer in *** *** ** He is one of the employees that ignored ***'s repeated cancellation requests He told us he could have cancelled the contract and he also told us he would send us a copy of the contract and never did
Regards,
*** ***
*** ***’s complaints arise from several incidents that occurred in our *** *** and *** *** *** ** locations
Based solely on *** *** misconduct at that time, we have decided to revoke her membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/20/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.”
Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseManagement has made several attempts to contact *** *** to discuss the status of her membershipHowever, we have not received a return callWhile she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees
We encourage *** *** to return our calls so we can discuss a refund resolution with herThank you
our previous response still standsManagement spoke to *** *** on several occasions regarding her yearly paid in full membershipPer her agreement and *** state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside miles with acceptable proof of relocation provided*** *** stated she wanted to cancel due to non-usageNo refund is owedAs a courtesy a month extension was offered to the expiration of her yearly membership due to a new location opening up nearbyMember declinedNo further action at this timeThank you
LA Fitness will honor a refund of member's remaining paid personal training sessionsPlease note that of the remaining sessions reflecting on member's account, were freeA refund in the amount of $for the remaining paid sessions at a rate of $per session has
been processed to the same account used for paymentPlease allow 5-business days for the refund to post to the account
Management contacted Ms*** regarding her concerns with her monthly billed membership and the cancellation processLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a
written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyA cancellation was requested and completed for Ms***’ account on 10/2/Once a cancellation is completed, there is no new monthly billing processedThe prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilitiesNevertheless, as a courtesy, a refund of $was processed back to the Visa on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was informed that the District Operations Manager for the *** location will review the detail of my complaint, and address the issues
I would appreciate if the LA Fitness *** location contacts me to inform me on what exactly has been done to correct the issuesI only want to ensure steps are being taken; not only for my benefit, but for all membersThe facility has my gmail contact informationThank you Revdex.com for assisting
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The second to last sentence is NOT clear, may I have the wording corrected to reflect was paid on 4/21/by me....and renewal year is due this coming June in which I will pay
However I wish to correct the record,my annual renewal month per the calendar is August (not June as stated) and has been August since - before *** was bought out by LA Fitness I wish to have the record corrected to AugustAttached for your reference; is what I paid in person as the agreed part 1, and this coming June is my next renewal that is fineBut the renewal year month is August, not JuneI may had paid my 2011,and renewals by June, but it was voluntarily and pre paid before August came
May we correct this part, pleaseIf not im still going forward in paying our agreed Part in two months from now for the renewal
Management agreed to refund one months dues of $The refund could take up to 7-days to complete and will go back to the Master Card on file. We believe this matter to be resolvedThank you
Our previous response still stands. Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and acancellation was processed and no further billing will occurThe last month billed was January monthly dues which is prior to the postmarked cancellation request received. As stated in our agreements that were agreed upon at the time of joining all initiation fees arenon-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In my original proposal I was requesting a refund of funds due to the lack of customer services I received from the billing departments at LA FitnessI had tried to return the two phone calls I received from the District manager to not receive a call back that I was able to answer that those pointsMy proposed resolution is to have the two months in which I don't need services at the LA fitness and wished to had my membership cancelledI was asked to give my billing information so they could charge my card further and said that this was the only way to cancel my accountI had asked that this shouldn't be and was informed that if I gave the billing information that a manager would call and speak with me about refunding my chargesI did this just to get on with the processI was able to cancel my account, but the proposed resolution by the billing department was to provide me with refunds, and there hasn't been a follow-through or acknowledgement of that
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the response, but unfortunately it is not satisfactory to me because it does not represent the truth of what transpiredI took my son, *** ***, for whom I needed the fitness sessionsMr*** took all details of my son in regards to goals and expectations, and his physical body analysisHe kept insisting on asking mine too by suggesting that I might as well do it since we pay for the time and we can share it togetherThe sessions were mainly for my boys, and since *** was the main candidate for personal training, he even did a mini session with him that day just to make sure that he was able to handle the intensity of the work outSince for boys are IB students, they could only come on a weekend, so we booked a time for the next SundayUpon arrival, the story was completely flipped the day of the first session, and Mr*** told me to sign up the boys for individual memberships, which was all earlier approved by ***My husband came along during that session also since we all were going to do the class togetherHowever, the visit started on a sour note, since Mr*** changed his statement, and we left with the understanding that it was cancelled, as *** had told usI have been a member with LA Fitness, and every time I went for my Zumba class, I checked with Mr*** about updates, and he consistently assured me it was taken care of, and *** would be calling meHowever, to my dismay, I never received that callIn short, I left the premises in tears, and *** clearly told me that the contract is in my name, is a legal contract, and I am bound to it, My reason to sign it was because *** would not have been able to do the trial and he was a minorThey tricked me to sign the waiver for the trial for ***, along with the contract, and, being a member, I ended up signing the contract on ***'s behalfThis is absolutely unacceptable, and a fraud.we have not availed a single session under this program
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Cancellation date and billing cycle was still one month ahead of the date you are extending me forLeaving the last prepaid payment you received in advance, months ago, still in your hands when I cancelled and no longer want to attend your gym after he 5/dateInstead you want to extend the membership beyond the 5/date instead of refunding beyond that date when I cancelled well in advance time before another billing cycle.]
Regards,
*** ***
Management as a courtesy will cancel his membership and refund his payments from 7-to 7-back to the *** card on file. Refunds could take up to 7-days to completeWe believe this matter to be resolvedThank you
Our District Vice President previously spoke to member regarding her concernsThe session length is clearly outlined as minutes under the Program Summary section of the personal training agreement at top of page of the agreement and the personal training program does not include nutrition
coaching or consultingWe understand that the first trainer member was assigned to was not necessarily a good fit for her
In light of this, we added two sessions back to her account to make up for the sessions she was not satisfied withWe also understand that she had difficulty scheduling sessions with the second trainer she was assignedTo remedy this, the trainer was willing to change her schedule to accommodate member’s preferred days and timesHowever, member elected not to schedule any more sessions
This does not entitle member to a refund or relieve her of her obligation to the remaining personal training agreement term early without a feeIf member no longer wishes to continue with the personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementIt should be noted that we also offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance
However, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to accommodate her concerns and provide the services for which she contracted
Our District Vice President contacted *** *** regarding his concerns with the cancellation request for his personal training agreement
We have agreed to honor the cancellation effective date as 9/23/We have also issued a refund of $back to the *** on fileRefunds typically
take 3-business days to complete
We believe this resolves the matter, but please advise if we can be of further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** Did call and was NOT ABLE to address concerns because he said did was not authorized to do soHe said he would talk to his boss and get back to be the following dayI have not heard back from him I fail to see how this is addressing my concerns listed in the original email*** did not in fact get back to me with a satisfactory resolution.
Regards,
*** ***
Management made several attempts to contact Ms***regarding the cancellation of her memberships and have not received a returncallMs***’s memberships for herself and *** were cancelled on11/18/per her request and a full refund in the amount of $was processedon 11/12/back to
the Master CardA refund in the amount of $wasprocessed back to the Checking accountRefunds take about 5-business days tobe receivedWe believe this matter has been resolvedThank you
our previous response still stands
Management contacted *** *** regarding the closing of her home club *** *** She has been advised of the proper information regarding her club closure and the steps to take in order to receive a refundMember is satisfied with the follow upNo further action will be takenThank you
Management spoke to member regarding her billing issueMember was also upset that her child was not released to the correct parentWe understand her concern and take these matters very seriously and will address with staff. To resolve issue, as a courtesy, we have lowered
her monthly dues on her fitness membership from to We believe this matter to be resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.the manner in way they came multiple time pressuring me for multiple years to renew even when I told them I was a member of Hour fitness, consequently at the time one month before it was the anniversary of the membership and time for renew, that I would end up getting just one year for my renewal in my opinion was calculating and devious I also believe it was deliberate to maximize profit not caring of the customerat all and not taking into consideration that I seldom use the gym
in my opinion LA Fitness are not honest and take advantage by not fully explaining who the renewal works so they are the ones to benefitif what they say is so I never got a bill for not resigning for three yearstill they called me every year one month before to renew, they never called me at or after the membership day, in my opinion again this is done deliberately, specialy since they don't say that even if you renew one day before the day it retro pays for the year so giving me just one year Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It should be noted that our daughter had a monthly membership for general use of the facility and also a one year contract for personal training sessions We aren't disputing any charges for the monthly membership The personal training contract ended in January At that time, *** tried to cancel any further charges for personal training She talked to two LA Fitness Trainers, two employees at the corporate office and also front desk personnel The conversations with the personal trainers and the corporate office personnel resulted in no cancellation action being taken Her verbal requests were completely ignored She got two cancellation forms from the front desk personnel and mailed them as instructed and those requests were also ignored (March and April) Having no other option, I cancelled the credit card in May to make it impossible for LA Fitness to continue with the unauthorized charges that were taken repeatedly after January when the contract was fulfilled for the personal training sessions I also sent a cancellation by certified mail the same day I cancelled the credit card In August 2013, *** contracted meningitis Due to her illness, she got behind in using her personal training sessions When her contract expired in January 2014, she had at least unused personal training sessions She was told by LA Fitness personnel that she could use these sessions, that they don't expire *** continued to go to LA Fitness to use these sessions According to LA Fitness records, on or about May 20, she had unused sessions of those are from the unauthorized billings we received after January when the year personal training contract was fulfilled and the first attempt to cancel any further charges was made She was contacted by LA Fitness corporate personnel in January and was told she only had one more payment due, *** asked her how to cancel any more charges and the lady said she would take care of it.We are consulting a lawyer and plan to call into the *** *** show for advise It should also be noted that *** was never given a copy of the contract The contract she saw was only on a computer screen Since May 2014, we contacted *** *the head personal trainer in *** *** ** He is one of the employees that ignored ***'s repeated cancellation requests He told us he could have cancelled the contract and he also told us he would send us a copy of the contract and never did
Regards,
*** ***
*** ***’s complaints arise from several incidents that occurred in our *** *** and *** *** *** ** locations
Based solely on *** *** misconduct at that time, we have decided to revoke her membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/20/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.”
Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseManagement has made several attempts to contact *** *** to discuss the status of her membershipHowever, we have not received a return callWhile she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees
We encourage *** *** to return our calls so we can discuss a refund resolution with herThank you
our previous response still standsManagement spoke to *** *** on several occasions regarding her yearly paid in full membershipPer her agreement and *** state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside miles with acceptable proof of relocation provided*** *** stated she wanted to cancel due to non-usageNo refund is owedAs a courtesy a month extension was offered to the expiration of her yearly membership due to a new location opening up nearbyMember declinedNo further action at this timeThank you
LA Fitness will honor a refund of member's remaining paid personal training sessionsPlease note that of the remaining sessions reflecting on member's account, were freeA refund in the amount of $for the remaining paid sessions at a rate of $per session has
been processed to the same account used for paymentPlease allow 5-business days for the refund to post to the account
Management contacted Ms*** regarding her concerns with her monthly billed membership and the cancellation processLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a
written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyA cancellation was requested and completed for Ms***’ account on 10/2/Once a cancellation is completed, there is no new monthly billing processedThe prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilitiesNevertheless, as a courtesy, a refund of $was processed back to the Visa on fileTypically refunds take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was informed that the District Operations Manager for the *** location will review the detail of my complaint, and address the issues
I would appreciate if the LA Fitness *** location contacts me to inform me on what exactly has been done to correct the issuesI only want to ensure steps are being taken; not only for my benefit, but for all membersThe facility has my gmail contact informationThank you Revdex.com for assisting
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The second to last sentence is NOT clear, may I have the wording corrected to reflect was paid on 4/21/by me....and renewal year is due this coming June in which I will pay
However I wish to correct the record,my annual renewal month per the calendar is August (not June as stated) and has been August since - before *** was bought out by LA Fitness I wish to have the record corrected to AugustAttached for your reference; is what I paid in person as the agreed part 1, and this coming June is my next renewal that is fineBut the renewal year month is August, not JuneI may had paid my 2011,and renewals by June, but it was voluntarily and pre paid before August came
May we correct this part, pleaseIf not im still going forward in paying our agreed Part in two months from now for the renewal
Management agreed to refund one months dues of $The refund could take up to 7-days to complete and will go back to the Master Card on file. We believe this matter to be resolvedThank you
Our previous response still stands. Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and acancellation was processed and no further billing will occurThe last month billed was January monthly dues which is prior to the postmarked cancellation request received. As stated in our agreements that were agreed upon at the time of joining all initiation fees arenon-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In my original proposal I was requesting a refund of funds due to the lack of customer services I received from the billing departments at LA FitnessI had tried to return the two phone calls I received from the District manager to not receive a call back that I was able to answer that those pointsMy proposed resolution is to have the two months in which I don't need services at the LA fitness and wished to had my membership cancelledI was asked to give my billing information so they could charge my card further and said that this was the only way to cancel my accountI had asked that this shouldn't be and was informed that if I gave the billing information that a manager would call and speak with me about refunding my chargesI did this just to get on with the processI was able to cancel my account, but the proposed resolution by the billing department was to provide me with refunds, and there hasn't been a follow-through or acknowledgement of that
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the response, but unfortunately it is not satisfactory to me because it does not represent the truth of what transpiredI took my son, *** ***, for whom I needed the fitness sessionsMr*** took all details of my son in regards to goals and expectations, and his physical body analysisHe kept insisting on asking mine too by suggesting that I might as well do it since we pay for the time and we can share it togetherThe sessions were mainly for my boys, and since *** was the main candidate for personal training, he even did a mini session with him that day just to make sure that he was able to handle the intensity of the work outSince for boys are IB students, they could only come on a weekend, so we booked a time for the next SundayUpon arrival, the story was completely flipped the day of the first session, and Mr*** told me to sign up the boys for individual memberships, which was all earlier approved by ***My husband came along during that session also since we all were going to do the class togetherHowever, the visit started on a sour note, since Mr*** changed his statement, and we left with the understanding that it was cancelled, as *** had told usI have been a member with LA Fitness, and every time I went for my Zumba class, I checked with Mr*** about updates, and he consistently assured me it was taken care of, and *** would be calling meHowever, to my dismay, I never received that callIn short, I left the premises in tears, and *** clearly told me that the contract is in my name, is a legal contract, and I am bound to it, My reason to sign it was because *** would not have been able to do the trial and he was a minorThey tricked me to sign the waiver for the trial for ***, along with the contract, and, being a member, I ended up signing the contract on ***'s behalfThis is absolutely unacceptable, and a fraud.we have not availed a single session under this program
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Cancellation date and billing cycle was still one month ahead of the date you are extending me forLeaving the last prepaid payment you received in advance, months ago, still in your hands when I cancelled and no longer want to attend your gym after he 5/dateInstead you want to extend the membership beyond the 5/date instead of refunding beyond that date when I cancelled well in advance time before another billing cycle.]
Regards,
*** ***
Management as a courtesy will cancel his membership and refund his payments from 7-to 7-back to the *** card on file. Refunds could take up to 7-days to completeWe believe this matter to be resolvedThank you
Our District Vice President previously spoke to member regarding her concernsThe session length is clearly outlined as minutes under the Program Summary section of the personal training agreement at top of page of the agreement and the personal training program does not include nutrition
coaching or consultingWe understand that the first trainer member was assigned to was not necessarily a good fit for her
In light of this, we added two sessions back to her account to make up for the sessions she was not satisfied withWe also understand that she had difficulty scheduling sessions with the second trainer she was assignedTo remedy this, the trainer was willing to change her schedule to accommodate member’s preferred days and timesHowever, member elected not to schedule any more sessions
This does not entitle member to a refund or relieve her of her obligation to the remaining personal training agreement term early without a feeIf member no longer wishes to continue with the personal training agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the AgreementIt should be noted that we also offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance
However, member elected not to take advantage of the offer at this timeLA Fitness remains willing to honor the reduced cancellation fee should she elect to take advantage of itOtherwise, member should be expected to honor her agreement as LA Fitness stands ready to accommodate her concerns and provide the services for which she contracted