Our previous response still stands. Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and acancellation was processed and no further billing will occurThe last month billed was January monthly dues which is prior to the postmarked cancellation request received. As stated in our agreements that were agreed upon at the time of joining all initiation fees arenon-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It should be noted that our daughter had a monthly membership for general use of the facility and also a one year contract for personal training sessions We aren't disputing any charges for the monthly membership The personal training contract ended in January At that time, *** tried to cancel any further charges for personal training She talked to two LA Fitness Trainers, two employees at the corporate office and also front desk personnel The conversations with the personal trainers and the corporate office personnel resulted in no cancellation action being taken Her verbal requests were completely ignored She got two cancellation forms from the front desk personnel and mailed them as instructed and those requests were also ignored (March and April) Having no other option, I cancelled the credit card in May to make it impossible for LA Fitness to continue with the unauthorized charges that were taken repeatedly after January when the contract was fulfilled for the personal training sessions I also sent a cancellation by certified mail the same day I cancelled the credit card In August 2013, *** contracted meningitis Due to her illness, she got behind in using her personal training sessions When her contract expired in January 2014, she had at least unused personal training sessions She was told by LA Fitness personnel that she could use these sessions, that they don't expire *** continued to go to LA Fitness to use these sessions According to LA Fitness records, on or about May 20, she had unused sessions of those are from the unauthorized billings we received after January when the year personal training contract was fulfilled and the first attempt to cancel any further charges was made She was contacted by LA Fitness corporate personnel in January and was told she only had one more payment due, *** asked her how to cancel any more charges and the lady said she would take care of it.We are consulting a lawyer and plan to call into the *** *** show for advise It should also be noted that *** was never given a copy of the contract The contract she saw was only on a computer screen Since May 2014, we contacted *** *the head personal trainer in *** *** ** He is one of the employees that ignored ***'s repeated cancellation requests He told us he could have cancelled the contract and he also told us he would send us a copy of the contract and never did
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was informed that the District Operations Manager for the *** location will review the detail of my complaint, and address the issues
I would appreciate if the LA Fitness *** location contacts me to inform me on what exactly has been done to correct the issuesI only want to ensure steps are being taken; not only for my benefit, but for all membersThe facility has my gmail contact informationThank you Revdex.com for assisting
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the response, but unfortunately it is not satisfactory to me because it does not represent the truth of what transpiredI took my son, *** ***, for whom I needed the fitness sessionsMr*** took all details of my son in regards to goals and expectations, and his physical body analysisHe kept insisting on asking mine too by suggesting that I might as well do it since we pay for the time and we can share it togetherThe sessions were mainly for my boys, and since *** was the main candidate for personal training, he even did a mini session with him that day just to make sure that he was able to handle the intensity of the work outSince for boys are IB students, they could only come on a weekend, so we booked a time for the next SundayUpon arrival, the story was completely flipped the day of the first session, and Mr*** told me to sign up the boys for individual memberships, which was all earlier approved by ***My husband came along during that session also since we all were going to do the class togetherHowever, the visit started on a sour note, since Mr*** changed his statement, and we left with the understanding that it was cancelled, as *** had told usI have been a member with LA Fitness, and every time I went for my Zumba class, I checked with Mr*** about updates, and he consistently assured me it was taken care of, and *** would be calling meHowever, to my dismay, I never received that callIn short, I left the premises in tears, and *** clearly told me that the contract is in my name, is a legal contract, and I am bound to it, My reason to sign it was because *** would not have been able to do the trial and he was a minorThey tricked me to sign the waiver for the trial for ***, along with the contract, and, being a member, I ended up signing the contract on ***'s behalfThis is absolutely unacceptable, and a fraud.we have not availed a single session under this program
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The second to last sentence is NOT clear, may I have the wording corrected to reflect was paid on 4/21/by me....and renewal year is due this coming June in which I will pay
However I wish to correct the record,my annual renewal month per the calendar is August (not June as stated) and has been August since - before *** was bought out by LA Fitness I wish to have the record corrected to AugustAttached for your reference; is what I paid in person as the agreed part 1, and this coming June is my next renewal that is fineBut the renewal year month is August, not JuneI may had paid my 2011,and renewals by June, but it was voluntarily and pre paid before August came
May we correct this part, pleaseIf not im still going forward in paying our agreed Part in two months from now for the renewal
As of the time of this response, LA Fitness has not received any of the payments owed by member since her initial payment on 9/5/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally,
LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management made several attempts to contact Ms***regarding the cancellation of her memberships and have not received a returncallMs***’s memberships for herself and *** were cancelled on11/18/per her request and a full refund in the amount of $was processedon 11/12/back to
the Master CardA refund in the amount of $wasprocessed back to the Checking accountRefunds take about 5-business days tobe receivedWe believe this matter has been resolvedThank you
*** ***’s complaints arise from several incidents that occurred in our *** *** and *** *** *** ** locations
Based solely on *** *** misconduct at that time, we have decided to revoke her membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/20/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.”
Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseManagement has made several attempts to contact *** *** to discuss the status of her membershipHowever, we have not received a return callWhile she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees
We encourage *** *** to return our calls so we can discuss a refund resolution with herThank you
Management attempted to contact *** *** regarding his concerns with the billing on his monthly dues membership and the status of his account, but have not received a return call*** *** stated that he attempted to place his membership in an inactive status due to military duty in
4/
LA Fitness honors military orders and typically processes a military cancellation which includes the option to reinstate at no additional cost once a member is able to resume using their accountA military cancellation was processed on 8/10/when the documentation regarding *** *** military duty was received by our corporate office with the postmarked date of 8/2/
As a courtesy, we have processed a refund of all charges after *** *** effective military duty date of 4/20/2016, for a total of $The refunds were completed back to the*** card on file on or around 8/11/We encourage *** *** to contact his nearest location once he is able to resume his membership, so a reinstate can be completed at no additional chargeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Management spoke to member regarding her billing issueMember was also upset that her child was not released to the correct parentWe understand her concern and take these matters very seriously and will address with staff. To resolve issue, as a courtesy, we have lowered
her monthly dues on her fitness membership from to We believe this matter to be resolved
Member’s personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness contacted member regarding her concerns and we
offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% of the remaining agreement balance
Member elected to take advantage of the offer and paid the reduced cancellation fee on 4/5/We cancelled the remaining term of her agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for finally cancelling my membership but I want a refund as well for all the months I was chargedI have been disputing these charges since I have first enrolledI have to this day gone once and been charged over $Only when I sent the letter through certified mail were they able to receive it when I had originally sent the doctors note via mail boxI am not satisfied with just canceling future charges
Regards,
*** ***
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refundThe cancellation procedures are on page of the agreement and she did not need to go through the Personal Training Director in order to request such a
cancellationIf it were her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the agreement, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President has been in contact with member regarding her concernsShe purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of sessions to be paid over a minimum initial term of months, beginning
7/13/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month for four (4) sessions per month, beginning 8/13/16, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement ((a copy of the Agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of it
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
our previous response still stands
Management contacted *** *** regarding the closing of her home club *** *** She has been advised of the proper information regarding her club closure and the steps to take in order to receive a refundMember is satisfied with the follow upNo further action will be takenThank you
our previous response still standsManagement spoke to *** *** on several occasions regarding her yearly paid in full membershipPer her agreement and *** state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside miles with acceptable proof of relocation provided*** *** stated she wanted to cancel due to non-usageNo refund is owedAs a courtesy a month extension was offered to the expiration of her yearly membership due to a new location opening up nearbyMember declinedNo further action at this timeThank you
Our District Vice President has made several attempts to contact *** *** in regards to his concernsHowever, we have not received a return call*** *** claims to have mailed in a request for a medical cancellation prior to his billing date in SeptemberThe history on his account does
not reflect that the documentation for a medical cancellation was received prior to 9/25/
Nevertheless, as a courtesy resolution, our District Vice President has agreed to refund $back to the *** card on fileRefunds typically take 5-business days to completePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Our District Manager has attempted to contact member to address her concerns but our messages have not been returnedOur records reflect that member upgraded her personal training membership to include Master Training pursuant to a signed authorization form on 8/2/It is LA Fitness’ policy and
practice to provide our members with a copy of the authorization form at the time of the upgradeIt is also our standard practice to send a confirming e-mail which outlines the upgrade authorizationThe confirming e-mail was sent to the e-mail address on file for member (copies of the upgrade authorization form and confirming e-mail are included with this response)Member can continue with any of the Certified personal trainers on staff and, if there are no Master Trainers available, LA Fitness will downgrade her personal training back to the original termsHowever, she is not entitled to terminate the agreement early without a feeAs acknowledged by member, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longerwishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our previous response still stands. Management has made several attempts to contact *** *** regarding the cancellation of his membership and *** *** monthly billed membershipA cancellation was received postmarked 2/6/and acancellation was processed and no further billing will occurThe last month billed was January monthly dues which is prior to the postmarked cancellation request received. As stated in our agreements that were agreed upon at the time of joining all initiation fees arenon-refundable should you choose to cancel outside the rescission period of 3 business daysNo refunds will be processedShould *** *** wish to discuss his concerns further we encourage him to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It should be noted that our daughter had a monthly membership for general use of the facility and also a one year contract for personal training sessions We aren't disputing any charges for the monthly membership The personal training contract ended in January At that time, *** tried to cancel any further charges for personal training She talked to two LA Fitness Trainers, two employees at the corporate office and also front desk personnel The conversations with the personal trainers and the corporate office personnel resulted in no cancellation action being taken Her verbal requests were completely ignored She got two cancellation forms from the front desk personnel and mailed them as instructed and those requests were also ignored (March and April) Having no other option, I cancelled the credit card in May to make it impossible for LA Fitness to continue with the unauthorized charges that were taken repeatedly after January when the contract was fulfilled for the personal training sessions I also sent a cancellation by certified mail the same day I cancelled the credit card In August 2013, *** contracted meningitis Due to her illness, she got behind in using her personal training sessions When her contract expired in January 2014, she had at least unused personal training sessions She was told by LA Fitness personnel that she could use these sessions, that they don't expire *** continued to go to LA Fitness to use these sessions According to LA Fitness records, on or about May 20, she had unused sessions of those are from the unauthorized billings we received after January when the year personal training contract was fulfilled and the first attempt to cancel any further charges was made She was contacted by LA Fitness corporate personnel in January and was told she only had one more payment due, *** asked her how to cancel any more charges and the lady said she would take care of it.We are consulting a lawyer and plan to call into the *** *** show for advise It should also be noted that *** was never given a copy of the contract The contract she saw was only on a computer screen Since May 2014, we contacted *** *the head personal trainer in *** *** ** He is one of the employees that ignored ***'s repeated cancellation requests He told us he could have cancelled the contract and he also told us he would send us a copy of the contract and never did
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI was informed that the District Operations Manager for the *** location will review the detail of my complaint, and address the issues
I would appreciate if the LA Fitness *** location contacts me to inform me on what exactly has been done to correct the issuesI only want to ensure steps are being taken; not only for my benefit, but for all membersThe facility has my gmail contact informationThank you Revdex.com for assisting
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for the response, but unfortunately it is not satisfactory to me because it does not represent the truth of what transpiredI took my son, *** ***, for whom I needed the fitness sessionsMr*** took all details of my son in regards to goals and expectations, and his physical body analysisHe kept insisting on asking mine too by suggesting that I might as well do it since we pay for the time and we can share it togetherThe sessions were mainly for my boys, and since *** was the main candidate for personal training, he even did a mini session with him that day just to make sure that he was able to handle the intensity of the work outSince for boys are IB students, they could only come on a weekend, so we booked a time for the next SundayUpon arrival, the story was completely flipped the day of the first session, and Mr*** told me to sign up the boys for individual memberships, which was all earlier approved by ***My husband came along during that session also since we all were going to do the class togetherHowever, the visit started on a sour note, since Mr*** changed his statement, and we left with the understanding that it was cancelled, as *** had told usI have been a member with LA Fitness, and every time I went for my Zumba class, I checked with Mr*** about updates, and he consistently assured me it was taken care of, and *** would be calling meHowever, to my dismay, I never received that callIn short, I left the premises in tears, and *** clearly told me that the contract is in my name, is a legal contract, and I am bound to it, My reason to sign it was because *** would not have been able to do the trial and he was a minorThey tricked me to sign the waiver for the trial for ***, along with the contract, and, being a member, I ended up signing the contract on ***'s behalfThis is absolutely unacceptable, and a fraud.we have not availed a single session under this program
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The second to last sentence is NOT clear, may I have the wording corrected to reflect was paid on 4/21/by me....and renewal year is due this coming June in which I will pay
However I wish to correct the record,my annual renewal month per the calendar is August (not June as stated) and has been August since - before *** was bought out by LA Fitness I wish to have the record corrected to AugustAttached for your reference; is what I paid in person as the agreed part 1, and this coming June is my next renewal that is fineBut the renewal year month is August, not JuneI may had paid my 2011,and renewals by June, but it was voluntarily and pre paid before August came
May we correct this part, pleaseIf not im still going forward in paying our agreed Part in two months from now for the renewal
As of the time of this response, LA Fitness has not received any of the payments owed by member since her initial payment on 9/5/Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally,
LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management made several attempts to contact Ms***regarding the cancellation of her memberships and have not received a returncallMs***’s memberships for herself and *** were cancelled on11/18/per her request and a full refund in the amount of $was processedon 11/12/back to
the Master CardA refund in the amount of $wasprocessed back to the Checking accountRefunds take about 5-business days tobe receivedWe believe this matter has been resolvedThank you
*** ***’s complaints arise from several incidents that occurred in our *** *** and *** *** *** ** locations
Based solely on *** *** misconduct at that time, we have decided to revoke her membership in accordance with the standard terms of his LA Fitness membership agreement effective 6/20/In particular, those terms clearly state that “During Club use, all Members and guests will refrain from engaging in loud, foul or slanderous language or molesting, badgering or harassing other Members or club employees, agents and contractorsThreatening or violent conduct is prohibited.”
Please note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this caseManagement has made several attempts to contact *** *** to discuss the status of her membershipHowever, we have not received a return callWhile she may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employees
We encourage *** *** to return our calls so we can discuss a refund resolution with herThank you
Management attempted to contact *** *** regarding his concerns with the billing on his monthly dues membership and the status of his account, but have not received a return call*** *** stated that he attempted to place his membership in an inactive status due to military duty in
4/
LA Fitness honors military orders and typically processes a military cancellation which includes the option to reinstate at no additional cost once a member is able to resume using their accountA military cancellation was processed on 8/10/when the documentation regarding *** *** military duty was received by our corporate office with the postmarked date of 8/2/
As a courtesy, we have processed a refund of all charges after *** *** effective military duty date of 4/20/2016, for a total of $The refunds were completed back to the*** card on file on or around 8/11/We encourage *** *** to contact his nearest location once he is able to resume his membership, so a reinstate can be completed at no additional chargeThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **
Management spoke to member regarding her billing issueMember was also upset that her child was not released to the correct parentWe understand her concern and take these matters very seriously and will address with staff. To resolve issue, as a courtesy, we have lowered
her monthly dues on her fitness membership from to We believe this matter to be resolved
Member’s personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementHowever, LA Fitness contacted member regarding her concerns and we
offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25% of the remaining agreement balance
Member elected to take advantage of the offer and paid the reduced cancellation fee on 4/5/We cancelled the remaining term of her agreement accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you for finally cancelling my membership but I want a refund as well for all the months I was chargedI have been disputing these charges since I have first enrolledI have to this day gone once and been charged over $Only when I sent the letter through certified mail were they able to receive it when I had originally sent the doctors note via mail boxI am not satisfied with just canceling future charges
Regards,
*** ***
Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason, for a full refundThe cancellation procedures are on page of the agreement and she did not need to go through the Personal Training Director in order to request such a
cancellationIf it were her intent to cancel within the rescission period and had she timely followed the cancellation procedures provided to her in her signed agreement, LA Fitness would have issued a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the agreement, member is not entitled to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President has been in contact with member regarding her concernsShe purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a total of sessions to be paid over a minimum initial term of months, beginning
7/13/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month for four (4) sessions per month, beginning 8/13/16, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement ((a copy of the Agreement is included with this response)Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeIf member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of it
Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
our previous response still stands
Management contacted *** *** regarding the closing of her home club *** *** She has been advised of the proper information regarding her club closure and the steps to take in order to receive a refundMember is satisfied with the follow upNo further action will be takenThank you
our previous response still standsManagement spoke to *** *** on several occasions regarding her yearly paid in full membershipPer her agreement and *** state law in order to cancel and receive a pro-rated refund proof of medical disability or death would have to be provided and Relocation outside miles with acceptable proof of relocation provided*** *** stated she wanted to cancel due to non-usageNo refund is owedAs a courtesy a month extension was offered to the expiration of her yearly membership due to a new location opening up nearbyMember declinedNo further action at this timeThank you
Our District Vice President has made several attempts to contact *** *** in regards to his concernsHowever, we have not received a return call*** *** claims to have mailed in a request for a medical cancellation prior to his billing date in SeptemberThe history on his account does
not reflect that the documentation for a medical cancellation was received prior to 9/25/
Nevertheless, as a courtesy resolution, our District Vice President has agreed to refund $back to the *** card on fileRefunds typically take 5-business days to completePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
We believe this resolves the matter, but please advise if we can be of further assistance
Our District Manager has attempted to contact member to address her concerns but our messages have not been returnedOur records reflect that member upgraded her personal training membership to include Master Training pursuant to a signed authorization form on 8/2/It is LA Fitness’ policy and
practice to provide our members with a copy of the authorization form at the time of the upgradeIt is also our standard practice to send a confirming e-mail which outlines the upgrade authorizationThe confirming e-mail was sent to the e-mail address on file for member (copies of the upgrade authorization form and confirming e-mail are included with this response)Member can continue with any of the Certified personal trainers on staff and, if there are no Master Trainers available, LA Fitness will downgrade her personal training back to the original termsHowever, she is not entitled to terminate the agreement early without a feeAs acknowledged by member, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementIf member no longerwishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted