As outlined in our initial response, the payments were charged back by *** *** ("***")We are not capable of issuing refunds for payments that were charged back to us by ***
LA Fitness cancelled member's regular monthly membership as well as the remaining term of her personal training agreement with no further billing or obligation
Management attempted to contact *** *** regarding his concerns with the billing on his monthly dues membership and the status of his account, but have not received a return call*** *** stated that he attempted to place his membership in an inactive status due to military duty in
4/
LA Fitness honors military orders and typically processes a military cancellation which includes the option to reinstate at no additional cost once a member is able to resume using their accountA military cancellation was processed on 8/10/when the documentation regarding *** *** military duty was received by our corporate office with the postmarked date of 8/2/
As a courtesy, we have processed a refund of all charges after *** *** effective military duty date of 4/20/2016, for a total of $The refunds were completed back to the*** card on file on or around 8/11/We encourage *** *** to contact his nearest location once he is able to resume his membership, so a reinstate can be completed at no additional chargeThank you
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response information provided by LA Fitness is untruthful and innacurate
I spoke with Mr*** *** (on his cellular phone) on November 30, (I can provide phone records if necessary)After explaining what was already detailed in the original complaint, Mr*** acknowledged that I am rightfully entitled to the $of additional membership fees (for which I have already been charged for the months of November and December)
I additionally explained to him that as a direct consequence of the actions of his staff and his customer, I had to join another (less convienent & more expensive) gym and thereby lost the benefits of my $LA Fitness joining feeThe purpose of a joining fee is to purchase a customer's loyaltyAfter paying the joining fee, I had the right to continue paying for a monthly membershipHad this incident not ocuurred, I would still be attending LA Fitness and the $joining fee would still be providing me with the benefits for which I paid the feeI have now joined another gym which is more expensive, further away, more crowded, and also cost money to join.
It is entirely reasonable for my $LA Fitness joining fee to be included with the already achlowledged $as part of my refund for LA Fitness
As I told Mr***, I would like to be refunded the full amount of $Thank you for your time.
Regards,*** ***
Corporate management contacted *** *** regarding her concerns related to *** *** membershipManagement was able to reach *** *** and discussed a possible resolutionAt that
time, *** *** requested a follow up call prior to any resolution adjustments being completedManagement has made several attempts to reach *** *** again but have not received a return call
We encourage her to return our calls so we can adequately assist her with a resolution for *** *** membershipThank you
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipPer his request a cancellation has been processed and no further billing will occurMember is satisfiedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationMember received credit in the amount of $(equivalent of sessions at a rate of $per session) from her bank
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853294, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm awaiting the refund amount of $135, that was issued at 1:PM PST on October 22ndThey said it will take 7-business days to appear in my accountThat is the only reason I'm rejecting the response, as I want to ensure the refund is received on my end before I close the disputeThank you
Regards,
*** ***
Our District Vice President followed up with member regarding his concerns and he has resumed with the service with a new trainer at our *** *** location
Management spoke with Mr*** regarding his concernsAfter reviewing his account he has not been charged since 11/The charges actually belonged to his wife membershipThe first time member inquired about cancelling was 8/As a customer courtesy, Management agreed to refund
the last four payments of $August through November and waived the current balance on file Refunds typically, could take up to 7-10 business days to complete and will be applied to same account used for paymentManagement also cancelled both membershipsWe believe this matter to be resolvedThank you
Per *** *** request an immediate cancellation was processed on 5/29/and a full refund in the amount of $has been refunded back to the Visa cardRefunds take about 5-business days to be refunded backWe believe this matter to be resolvedThank you
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
*** *** states that she attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was processed on April, and a refund back to her *** in the amount of $was processed
Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr***’s complaint arises from several incidents that occurred in our Vancouver East, WA locationBasedsolely on Mr***’s misconduct at that time, we revoked his membership inaccordance with the standard terms of his LA Fitness membership agreementeffective 11/10/In particular,
those terms clearly state that “DuringClub use, all Members and guests will refrain from engaging in loud, foul orslanderous language or molesting, badgering or harassing other Members or clubemployees, agents and contractorsThreatening or violent conduct isprohibited.” Please note that LA Fitness does not take anypleasure in revoking the membership of a paying customer, and we will only doso when justified and warranted, as in this caseIn addition, Mr*** wasadvised of this decision and the reasons for itWhile he may disagree with LAFitness’s decision, we firmly believe that it was in the best interests of ourother customers, guests and employeesThank you
Management spoke to *** *** in regards to his monthly billed membershipWe have agreed to issue a refund in the amount of $via check and has been mailed to the address on fileMember is satisfiedThank you
We received cancellation requests for *** *** post marked 4/6/15 and *** *** postmarked 4/7/no further billing will occurEmail confirmation has been sent to the email addresses provided on their membershipsShould *** *** have any further concerns we encourage him to contact
his home clubThank you
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 3-business for refunds to post to member's account
Management spoke with Mr*** regarding his concernsAs a customer accommodation, Management refunded his last payment of $and adjusted his expiration date to 10/3/Refunds typically could take up to 5-business days to complete and will be applied to the *** card on fileWe
believe this matter to be resolvedThank you
LA Fitness will allow member as much time as she needs to complete the remaining personal training sessions
As outlined in our initial response, the payments were charged back by *** *** ("***")We are not capable of issuing refunds for payments that were charged back to us by ***
LA Fitness cancelled member's regular monthly membership as well as the remaining term of her personal training agreement with no further billing or obligation
Management attempted to contact *** *** regarding his concerns with the billing on his monthly dues membership and the status of his account, but have not received a return call*** *** stated that he attempted to place his membership in an inactive status due to military duty in
4/
LA Fitness honors military orders and typically processes a military cancellation which includes the option to reinstate at no additional cost once a member is able to resume using their accountA military cancellation was processed on 8/10/when the documentation regarding *** *** military duty was received by our corporate office with the postmarked date of 8/2/
As a courtesy, we have processed a refund of all charges after *** *** effective military duty date of 4/20/2016, for a total of $The refunds were completed back to the*** card on file on or around 8/11/We encourage *** *** to contact his nearest location once he is able to resume his membership, so a reinstate can be completed at no additional chargeThank you
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response information provided by LA Fitness is untruthful and innacurate
I spoke with Mr*** *** (on his cellular phone) on November 30, (I can provide phone records if necessary)After explaining what was already detailed in the original complaint, Mr*** acknowledged that I am rightfully entitled to the $of additional membership fees (for which I have already been charged for the months of November and December)
I additionally explained to him that as a direct consequence of the actions of his staff and his customer, I had to join another (less convienent & more expensive) gym and thereby lost the benefits of my $LA Fitness joining feeThe purpose of a joining fee is to purchase a customer's loyaltyAfter paying the joining fee, I had the right to continue paying for a monthly membershipHad this incident not ocuurred, I would still be attending LA Fitness and the $joining fee would still be providing me with the benefits for which I paid the feeI have now joined another gym which is more expensive, further away, more crowded, and also cost money to join.
It is entirely reasonable for my $LA Fitness joining fee to be included with the already achlowledged $as part of my refund for LA Fitness
As I told Mr***, I would like to be refunded the full amount of $Thank you for your time.
Regards,*** ***
Corporate management contacted *** *** regarding her concerns related to *** *** membershipManagement was able to reach *** *** and discussed a possible resolutionAt that
time, *** *** requested a follow up call prior to any resolution adjustments being completedManagement has made several attempts to reach *** *** again but have not received a return call
We encourage her to return our calls so we can adequately assist her with a resolution for *** *** membershipThank you
Management contacted *** *** regarding the cancellation of his monthly billed fitness membershipPer his request a cancellation has been processed and no further billing will occurMember is satisfiedThank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligationMember received credit in the amount of $(equivalent of sessions at a rate of $per session) from her bank
LA Fitness cancelled member's personal training agreement and we are in the process of issuing a full refund (refund applied to the same account used for payment). Please allow 5-business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10853294, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm awaiting the refund amount of $135, that was issued at 1:PM PST on October 22ndThey said it will take 7-business days to appear in my accountThat is the only reason I'm rejecting the response, as I want to ensure the refund is received on my end before I close the disputeThank you
Regards,
*** ***
Our District Vice President followed up with member regarding his concerns and he has resumed with the service with a new trainer at our *** *** location
Management spoke with Mr*** regarding his concernsAfter reviewing his account he has not been charged since 11/The charges actually belonged to his wife membershipThe first time member inquired about cancelling was 8/As a customer courtesy, Management agreed to refund
the last four payments of $August through November and waived the current balance on file Refunds typically, could take up to 7-10 business days to complete and will be applied to same account used for paymentManagement also cancelled both membershipsWe believe this matter to be resolvedThank you
Per *** *** request an immediate cancellation was processed on 5/29/and a full refund in the amount of $has been refunded back to the Visa cardRefunds take about 5-business days to be refunded backWe believe this matter to be resolvedThank you
Management contacted *** *** regarding her concerns with the cancellation of her monthly dues membershipLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly encourage that members mail in a
written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
*** *** states that she attempted to cancel via mailHowever, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was processed on April, and a refund back to her *** in the amount of $was processed
Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr***’s complaint arises from several incidents that occurred in our Vancouver East, WA locationBasedsolely on Mr***’s misconduct at that time, we revoked his membership inaccordance with the standard terms of his LA Fitness membership agreementeffective 11/10/In particular,
those terms clearly state that “DuringClub use, all Members and guests will refrain from engaging in loud, foul orslanderous language or molesting, badgering or harassing other Members or clubemployees, agents and contractorsThreatening or violent conduct isprohibited.” Please note that LA Fitness does not take anypleasure in revoking the membership of a paying customer, and we will only doso when justified and warranted, as in this caseIn addition, Mr*** wasadvised of this decision and the reasons for itWhile he may disagree with LAFitness’s decision, we firmly believe that it was in the best interests of ourother customers, guests and employeesThank you
Management spoke to *** *** in regards to his monthly billed membershipWe have agreed to issue a refund in the amount of $via check and has been mailed to the address on fileMember is satisfiedThank you
We received cancellation requests for *** *** post marked 4/6/15 and *** *** postmarked 4/7/no further billing will occurEmail confirmation has been sent to the email addresses provided on their membershipsShould *** *** have any further concerns we encourage him to contact
his home clubThank you
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 3-business for refunds to post to member's account
Management spoke with Mr*** regarding his concernsAs a customer accommodation, Management refunded his last payment of $and adjusted his expiration date to 10/3/Refunds typically could take up to 5-business days to complete and will be applied to the *** card on fileWe
believe this matter to be resolvedThank you