Our District Manager made several attempts to contact member regarding her concerns but his calls were not returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months,
beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management attempted to contact the member with no answer on 8/18/A voicemail was leftWe encourage the member to return our call to resolve this matterThank you
Management has attempted to contact *** *** in regards to his wife's monthly billed fitness membershipWe have yet to receive a return call and encourage him to do so in order to resolve any issuesThank you
Management has made several attempts to contact*** *** regarding an incident with our front desk staffWe have yet to receive a return callShould *** *** wish to discuss her concerns further we encourage her to contact her home club or return our callA follow up email was sent apologizing for any in convenience the club closure has caused Thank you
We are unable to locate *** *** membership in our system with the information providedPlease provide additional information so we can better address her concerns such as an emailaddress, phone number, agreement or barcode numberWe appreciate any additional information providedThank
you
Management has made several attempts to contact *** *** A recording indicated "at the subscribers request they are not accepting calls at this time" Should she wish to discuss her concerns please contact her home clubThank you
Management spoke to *** *** regarding her complaintManagement processed a full refund in the amount of $
Refunds could take up to 5-7 business days to complete and will go back to the *** *** ending in ***. As a result, we now believe this matter to be resolvedThank
you
Revdex.com: I have reviewed
the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear
below When I signed up for
the training sessions at LA fitness, I specifically asked
the representative if I could cancel these sessions at any time
without paying any fees or penalties and the representative said "yes". LA Fitness representative clearly lied about the terms of the
contract to persuade me to sign itThis is "fraudulent misrepresentation
of contract." and is an unacceptable way of doing businessMoreover, the represntative and other staff members at this club have been rude to me and I do not want to do any business with a company which bases their business on fraud and no
respect to the customersI am not interested in this club and I am not willing to pay any money to this company for the service I am
not receiving. Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I prefer a check to be mailed to my address *** *** *** ** *** ** ***]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, as a matter of record, I do not agree with LA Fitness's response that we have not returned the District Manager's callsAs a matter of fact, I called the District Manager and left messagesHe was the one that did not return my call
Regards,
*** ***
As acknowledged in the complaint description, the personal training agreement member signed included a provision which explained that he could cancel within three days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did not need to go
through a club employee in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refundIn addition, member claims that he got through to the VP, *** Mand that *** said he would cancel the personal training agreement without any further chargesHowever, *** has never had any direct communication with memberMember purchased personal training on 4/28/and the Personal Training Director who sold the program contacted *** at the time of the sale to authorize additional sessions to be added to the program*** had no interaction with member again until 9/28/17, five months later, when member first contacted us regarding his intent to cancelMember spoke to a Member Service Manager, *** D., and told her that his personal training agreement should have already been cancelled, per *** contacted *** and *** confirmed that no prior request to cancel had been made my member, let alone processed by him, but that he would authorize a lower cancellation fee in an effort to resolve member’s disputeMember’s agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement*** offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 10/10/We cancelled the remaining term of his agreement accordingly
We appreciate our member’s feedback and concerns regardingour facilities and strive to provide a healthy environmentManagement has beenin contact with our instructor regarding the incidentWe apologize for theincidents that have occurred and the instructor will take roll prior to hisclass
starting so as not to cause any conflict regarding the usage of the bikesduring his classShould Ms*** have any further concerns we encourage herto contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached the agreementYes, I did sign it and I'm not disputing thatHowever I feel I was unduly notified on the conditions of the actual contractI had no intentions of signing up for a year and I was told I could cancel with days notice...it was not worded 'within days'The company responding is an American company and to be honest they have no idea on how things were explained to me at the Barrie Ontario location
As I said, I was willing to pay up to the end of November, which is more than enough, as the last time I went was October I have paid them a total of $and have attended training only timesI think this is sufficient...that works out to $a sessionI know I was foolish to not have read what I signed, but they were also at fault for taking advantage of meTo pay an additional $to end my contract without would be a total of $for sessions, which is complete robberyAtleast if this was a cell phone contract I would still have a phone, but to just pay this is unfair
If the Revdex.com allows this type of situation to occur it would be disgusting, regardless of my oversight.
Regards,
*** *** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/10/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 2/10/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response)The agreement entitles member to personal training sessions with a Pro Results personal trainerThe services being requested is for a program, and
not the services of any individual trainerThus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contractedFurthermore, it should be noted that all sessions purchased must be completed within days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember completed his initial term and made his final payment on 2/26/The remaining sessions expired days from that date
The balance in the amount of $has been waivedNo additional charges beyond what was paid at point of sale were collected or are owedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that a resolution was reached before the complaint was made. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This response will service as confirmation that member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned
Our District Manager made several attempts to contact member regarding her concerns but his calls were not returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months,
beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management attempted to contact the member with no answer on 8/18/A voicemail was leftWe encourage the member to return our call to resolve this matterThank you
Management has attempted to contact *** *** in regards to his wife's monthly billed fitness membershipWe have yet to receive a return call and encourage him to do so in order to resolve any issuesThank you
Management has made several attempts to contact*** *** regarding an incident with our front desk staffWe have yet to receive a return callShould *** *** wish to discuss her concerns further we encourage her to contact her home club or return our callA follow up email was sent apologizing for any in convenience the club closure has caused Thank you
We are unable to locate *** *** membership in our system with the information providedPlease provide additional information so we can better address her concerns such as an emailaddress, phone number, agreement or barcode numberWe appreciate any additional information providedThank
you
Management has made several attempts to contact *** *** A recording indicated "at the subscribers request they are not accepting calls at this time" Should she wish to discuss her concerns please contact her home clubThank you
Management spoke to *** *** regarding her complaintManagement processed a full refund in the amount of $
Refunds could take up to 5-7 business days to complete and will go back to the *** *** ending in ***. As a result, we now believe this matter to be resolvedThank
you
*** *** phone number has been removedWe apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
Revdex.com: I have reviewed
the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear
below When I signed up for
the training sessions at LA fitness, I specifically asked
the representative if I could cancel these sessions at any time
without paying any fees or penalties and the representative said "yes". LA Fitness representative clearly lied about the terms of the
contract to persuade me to sign itThis is "fraudulent misrepresentation
of contract." and is an unacceptable way of doing businessMoreover, the represntative and other staff members at this club have been rude to me and I do not want to do any business with a company which bases their business on fraud and no
respect to the customersI am not interested in this club and I am not willing to pay any money to this company for the service I am
not receiving. Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I prefer a check to be mailed to my address *** *** *** ** *** ** ***]
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, as a matter of record, I do not agree with LA Fitness's response that we have not returned the District Manager's callsAs a matter of fact, I called the District Manager and left messagesHe was the one that did not return my call
Regards,
*** ***
As acknowledged in the complaint description, the personal training agreement member signed included a provision which explained that he could cancel within three days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did not need to go
through a club employee in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refundIn addition, member claims that he got through to the VP, *** Mand that *** said he would cancel the personal training agreement without any further chargesHowever, *** has never had any direct communication with memberMember purchased personal training on 4/28/and the Personal Training Director who sold the program contacted *** at the time of the sale to authorize additional sessions to be added to the program*** had no interaction with member again until 9/28/17, five months later, when member first contacted us regarding his intent to cancelMember spoke to a Member Service Manager, *** D., and told her that his personal training agreement should have already been cancelled, per *** contacted *** and *** confirmed that no prior request to cancel had been made my member, let alone processed by him, but that he would authorize a lower cancellation fee in an effort to resolve member’s disputeMember’s agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement*** offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 10/10/We cancelled the remaining term of his agreement accordingly
We appreciate our member’s feedback and concerns regardingour facilities and strive to provide a healthy environmentManagement has beenin contact with our instructor regarding the incidentWe apologize for theincidents that have occurred and the instructor will take roll prior to hisclass
starting so as not to cause any conflict regarding the usage of the bikesduring his classShould Ms*** have any further concerns we encourage herto contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached the agreementYes, I did sign it and I'm not disputing thatHowever I feel I was unduly notified on the conditions of the actual contractI had no intentions of signing up for a year and I was told I could cancel with days notice...it was not worded 'within days'The company responding is an American company and to be honest they have no idea on how things were explained to me at the Barrie Ontario location
As I said, I was willing to pay up to the end of November, which is more than enough, as the last time I went was October I have paid them a total of $and have attended training only timesI think this is sufficient...that works out to $a sessionI know I was foolish to not have read what I signed, but they were also at fault for taking advantage of meTo pay an additional $to end my contract without would be a total of $for sessions, which is complete robberyAtleast if this was a cell phone contract I would still have a phone, but to just pay this is unfair
If the Revdex.com allows this type of situation to occur it would be disgusting, regardless of my oversight.
Regards,
*** *** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/10/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 2/10/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response)The agreement entitles member to personal training sessions with a Pro Results personal trainerThe services being requested is for a program, and
not the services of any individual trainerThus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contractedFurthermore, it should be noted that all sessions purchased must be completed within days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember completed his initial term and made his final payment on 2/26/The remaining sessions expired days from that date
The payments were refunded on 2/7/and 2/14/(refunds were applied to the same account used for payment)
The balance in the amount of $has been waivedNo additional charges beyond what was paid at point of sale were collected or are owedWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that a resolution was reached before the complaint was made. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This response will service as confirmation that member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned