Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/22/(the “Initial Term”)At the time of the sale, she paid a total of $which included the enrollment fee, processing fee and the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $200.00, every four weeks, beginning 8/19/14, for the remainder of the initial term
These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHer personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledLA Fitness will not expire member’s personal training sessions and they will remain available for member to use when she is able to resume with the service
Management has made several attempts to contact *** *** A recording indicated "at the subscribers request they are not accepting calls at this time" Should she wish to discuss her concerns please contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached the agreementYes, I did sign it and I'm not disputing thatHowever I feel I was unduly notified on the conditions of the actual contractI had no intentions of signing up for a year and I was told I could cancel with days notice...it was not worded 'within days'The company responding is an American company and to be honest they have no idea on how things were explained to me at the Barrie Ontario location
As I said, I was willing to pay up to the end of November, which is more than enough, as the last time I went was October I have paid them a total of $and have attended training only timesI think this is sufficient...that works out to $a sessionI know I was foolish to not have read what I signed, but they were also at fault for taking advantage of meTo pay an additional $to end my contract without would be a total of $for sessions, which is complete robberyAtleast if this was a cell phone contract I would still have a phone, but to just pay this is unfair
If the Revdex.com allows this type of situation to occur it would be disgusting, regardless of my oversight.
Regards,
*** *** ***
Management spoke to *** *** regarding her complaintManagement processed a full refund in the amount of $
Refunds could take up to 5-7 business days to complete and will go back to the *** *** ending in ***. As a result, we now believe this matter to be resolvedThank
you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** Or *** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding her paid in full membership agreement she signed on July 16, at our Houston *** * *** ** ***
However, we have not received a return callMember feels that she was misled at the point of
sale because she requested a single club membership but was sold a multi club membershipLA Fitness does not have single club paid in full memberships and may have misunderstoodWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've provided both an email address and phone number for this company to initiate contactAs simple as it would be for them to email me, they call and I don't recognize number so I don't answerI later find out that's an LA FITNESS numberWhen calling back I am not direct to a single individual, it's a company number and I have to Wade through robo prompts and that gets me nowhere, no one humanMy email is ***Everything will be documented or recorded from this point on, this company has a devious habit of cornering their intended victims in a situation with no witnesses or recordI will not be put at the mercy of whomever is on the other side of the phone within the further branches of this cooperate model. Thanks, *** ***Regards,
*** ***
As acknowledged in the complaint description, the personal training agreement member signed included a provision which explained that he could cancel within three days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did not need to go
through a club employee in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refundIn addition, member claims that he got through to the VP, *** Mand that *** said he would cancel the personal training agreement without any further chargesHowever, *** has never had any direct communication with memberMember purchased personal training on 4/28/and the Personal Training Director who sold the program contacted *** at the time of the sale to authorize additional sessions to be added to the program*** had no interaction with member again until 9/28/17, five months later, when member first contacted us regarding his intent to cancelMember spoke to a Member Service Manager, *** D., and told her that his personal training agreement should have already been cancelled, per *** contacted *** and *** confirmed that no prior request to cancel had been made my member, let alone processed by him, but that he would authorize a lower cancellation fee in an effort to resolve member’s disputeMember’s agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement*** offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 10/10/We cancelled the remaining term of his agreement accordingly
Our District Vice President has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please
allow 5-business days for the refund to post to her account
The balance in the amount of $has been waivedNo additional charges beyond what was paid at point of sale were collected or are owedWe believe this matter to be resolvedThank you
LA Fitness has investigated the circumstances of the sale and we found no evidence to support member’s claimIn fact, *** denies adding any such amendment, with his signature, which would have allowed member to cancel after months of serviceFurthermore, it is LA Fitness’ policy and practice
to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled (copies of the agreement and confirming e-mail are included with this response)Thus, member is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Manager made several attempts to contact member regarding her concerns but his calls were not returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months,
beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They have only made one try of contact by a women, I believe her name was *** and I had lost their number to call backI was waiting for a second try of contact so that I may speak to themThe home gym has made no attempts to resolve the situationThey have my phone number on fileI have canceled my membership
This response will service as confirmation that member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned
*** *** complaint arise from an incident that occurred in our *** ** facilityBased solely on *** misconduct at that time, we revoked his membership in accordance withthe standard terms of his LA Fitness membership agreement effective 10/3/2011In particular, those terms clearly
state that “During Club use, allMembers and guests will refrain from engaging in loud, foul or slanderouslanguage or molesting, badgering or harassing other Members or club employees,agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking themembership of a paying ustomer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guestsand employeesA refund in the amount of $was refunded back to the *** card on 6/2/Refunds take about 5-business days to be refunded backThankyou
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I prefer a check to be mailed to my address *** *** *** ** *** ** ***]
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a phone call from an individual at an LA Fitness at a *** site indicating I should phone a "***" at the *** siteI phoned and they seemed to know what I was referring toI said I would be in withing the next few days to sign up the new contractI became ill and couldn't come in until yesterday February 16, I spoke to *** and he indicated there was nothing in the computer records and he knew nothing about what I was talking aboutIt has already been months into the new year and the new membership was supposed to be in effect as of Dec 31/I've lost already approxmonths without anybody withing the chiefs of LA Fitness knowing anything about my problomThere seems to be alot of employees and no one is able to come to any resolutionI'm very disappointed and frustratedI was looking forward to a positive resolve to this minor problem with ease
And with note, I have in writing that the personal fitness training sessions do not expire.Regards,*** ***
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/22/(the “Initial Term”)At the time of the sale, she paid a total of $which included the enrollment fee, processing fee and the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $200.00, every four weeks, beginning 8/19/14, for the remainder of the initial term
These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHer personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledLA Fitness will not expire member’s personal training sessions and they will remain available for member to use when she is able to resume with the service
Management has made several attempts to contact *** *** A recording indicated "at the subscribers request they are not accepting calls at this time" Should she wish to discuss her concerns please contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have attached the agreementYes, I did sign it and I'm not disputing thatHowever I feel I was unduly notified on the conditions of the actual contractI had no intentions of signing up for a year and I was told I could cancel with days notice...it was not worded 'within days'The company responding is an American company and to be honest they have no idea on how things were explained to me at the Barrie Ontario location
As I said, I was willing to pay up to the end of November, which is more than enough, as the last time I went was October I have paid them a total of $and have attended training only timesI think this is sufficient...that works out to $a sessionI know I was foolish to not have read what I signed, but they were also at fault for taking advantage of meTo pay an additional $to end my contract without would be a total of $for sessions, which is complete robberyAtleast if this was a cell phone contract I would still have a phone, but to just pay this is unfair
If the Revdex.com allows this type of situation to occur it would be disgusting, regardless of my oversight.
Regards,
*** *** ***
Management spoke to *** *** regarding her complaintManagement processed a full refund in the amount of $
Refunds could take up to 5-7 business days to complete and will go back to the *** *** ending in ***. As a result, we now believe this matter to be resolvedThank
you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** Or *** ***
LA Fitness has been in contact with member regarding his concerns and his remaining sessions have been made available for him to use
Management has made several attempts to contact *** *** to discuss her concerns regarding her paid in full membership agreement she signed on July 16, at our Houston *** * *** ** ***
However, we have not received a return callMember feels that she was misled at the point of
sale because she requested a single club membership but was sold a multi club membershipLA Fitness does not have single club paid in full memberships and may have misunderstoodWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've provided both an email address and phone number for this company to initiate contactAs simple as it would be for them to email me, they call and I don't recognize number so I don't answerI later find out that's an LA FITNESS numberWhen calling back I am not direct to a single individual, it's a company number and I have to Wade through robo prompts and that gets me nowhere, no one humanMy email is ***Everything will be documented or recorded from this point on, this company has a devious habit of cornering their intended victims in a situation with no witnesses or recordI will not be put at the mercy of whomever is on the other side of the phone within the further branches of this cooperate model. Thanks, *** ***Regards,
*** ***
As acknowledged in the complaint description, the personal training agreement member signed included a provision which explained that he could cancel within three days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did not need to go
through a club employee in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refundIn addition, member claims that he got through to the VP, *** Mand that *** said he would cancel the personal training agreement without any further chargesHowever, *** has never had any direct communication with memberMember purchased personal training on 4/28/and the Personal Training Director who sold the program contacted *** at the time of the sale to authorize additional sessions to be added to the program*** had no interaction with member again until 9/28/17, five months later, when member first contacted us regarding his intent to cancelMember spoke to a Member Service Manager, *** D., and told her that his personal training agreement should have already been cancelled, per *** contacted *** and *** confirmed that no prior request to cancel had been made my member, let alone processed by him, but that he would authorize a lower cancellation fee in an effort to resolve member’s disputeMember’s agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement*** offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberMember elected to take advantage of the offer and paid the reduced cancellation fee on 10/10/We cancelled the remaining term of his agreement accordingly
Our District Vice President has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please
allow 5-business days for the refund to post to her account
The balance in the amount of $has been waivedNo additional charges beyond what was paid at point of sale were collected or are owedWe believe this matter to be resolvedThank you
LA Fitness has investigated the circumstances of the sale and we found no evidence to support member’s claimIn fact, *** denies adding any such amendment, with his signature, which would have allowed member to cancel after months of serviceFurthermore, it is LA Fitness’ policy and practice
to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled (copies of the agreement and confirming e-mail are included with this response)Thus, member is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Manager made several attempts to contact member regarding her concerns but his calls were not returnedOur records reflect that member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months,
beginning 3/12/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 4/12/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment scheduleMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund or to terminate the agreement and abandon her contractual obligations early without a feeNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They have only made one try of contact by a women, I believe her name was *** and I had lost their number to call backI was waiting for a second try of contact so that I may speak to themThe home gym has made no attempts to resolve the situationThey have my phone number on fileI have canceled my membership
This response will service as confirmation that member can utilize the balance of her paid personal training sessions beyond the days after her agreement ends, at a training frequency as determined by the master trainer who has been working with her since she joined LA Fitness, unless that master trainer is no longer working for LA Fitness, at which point another master trainer will be assigned
*** *** complaint arise from an incident that occurred in our *** ** facilityBased solely on *** misconduct at that time, we revoked his membership in accordance withthe standard terms of his LA Fitness membership agreement effective 10/3/2011In particular, those terms clearly
state that “During Club use, allMembers and guests will refrain from engaging in loud, foul or slanderouslanguage or molesting, badgering or harassing other Members or club employees,agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking themembership of a paying ustomer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guestsand employeesA refund in the amount of $was refunded back to the *** card on 6/2/Refunds take about 5-business days to be refunded backThankyou
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I prefer a check to be mailed to my address *** *** *** ** *** ** ***]
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a phone call from an individual at an LA Fitness at a *** site indicating I should phone a "***" at the *** siteI phoned and they seemed to know what I was referring toI said I would be in withing the next few days to sign up the new contractI became ill and couldn't come in until yesterday February 16, I spoke to *** and he indicated there was nothing in the computer records and he knew nothing about what I was talking aboutIt has already been months into the new year and the new membership was supposed to be in effect as of Dec 31/I've lost already approxmonths without anybody withing the chiefs of LA Fitness knowing anything about my problomThere seems to be alot of employees and no one is able to come to any resolutionI'm very disappointed and frustratedI was looking forward to a positive resolve to this minor problem with ease
And with note, I have in writing that the personal fitness training sessions do not expire.Regards,*** ***