Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** first of all ive never trained or egaged anyone on how to work out...or took it upound myself to train any one or be their personal trainer,,those are flat lies..secondly ive been a member their since day one, no one ever told me or explained the la fitness policy, thats another lie..if so when and who talked to me...thirdly no one ever warned or talked to me about me doing anything wrong..if so who warned me? is it in writing..? what are the dates ? who ? when ? and why..so they continue to lie on the whole situation..thats why im defending my right to get my membeship back..no one ever approached me about any of the allegations, la fitness waukegan continues to make up lies and continue to lie about the facts..everything happened that one night, no prior warnings of any kind...lastly in the statement they sent back today..they refer to me as being a she? im not a she..im a male...another mistake on their end..they have everything confused and dont really know what they write..ive worked out with my friends since day one and have never had any issues with the gym or their rules..everyone their works out with their friends..so are they going to cancel every ones memerships..lol...all im asking is to get my membership reinstated and an apology is way over due....no prior warnings at all...cops were called ..I was embarrased and none of this needed to take place..la fitness waukegan has a long and bad reputetation and thats not my fault.....they accused me of allegations and on top of that cancelled my membership..yet they still send emails about me paying my dues and to put a debit card on file..thats funny since they revoked my membership..they are not treating customers fairly..im getting asked to get billed for a membership that I no longer have? wierd huh...im a paying customer and they think they cant just take my membership away over night....? no I didnt break any rules or guidelines at all..no warning of any kind...all I ask is to talk to a high ranking la fitness thats not involved with training from corporate and I can explain my side of the styory and simply want my membership reinstated..thats it..I deserve that at least
Management reviewed MrValdivieso concerns regarding his cancellation of his membershipAs a courtesy, Management agreed to cancel and process a full refund in the amount of $Refunds typically, could take up to 7-business days to complete and will go back to the Visa Card on fileWe
believe this matter to be resolvedThank you
Management spoke to Ms*** on 1/22/regarding the cancellationof her monthly billed membershipPer her request an immediate cancellation wasprocessed and a refund in the amount of $was processed back to the MasterCardon fileRefunds take about 5-business days to be refundedNo
furtherbilling will occurMember is satisfiedThank you Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness contacted member to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the VP of the district area I believe his name was *** *** and he offered me to pay 25% of the remaining balance that I owe instead of 50% to get out of the personal training contractHowever I feel that I am still entitled for all of the remaining charges to be droppedWhen I spoke with ***, the personal trainer at L.AFitness everything was handled online, as far as the contract, I was never given a physical contract to read over and sign, I merely gave my signature online agreeing to the terms and conditions of which we spoke of, not knowing that I was signing myself into a binding contractAgain I was told that I could cancel at any time with no charges, and I am still dissatisfied at the lack of care that L.AFitness provides to its members, knowing that I have been lied to and mistreated.
Regards,
*** ***
Management spoke with Ms*** regarding the cancellation of her monthly dues membershipAs a courtesy, management cancelled her membership and waived the balance of $We believe this matter to be resolved and member satisfied with resolutionThank you
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $for the initial payment (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/29/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment
for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with Mr*** regarding the incident that occurredWe assured him this has been addressed with staff and we apologize for how the situation was handledMember is satisfied with follow upThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1 I signed an agreement for a personal training service through a machine based on notes written on scratch paper by a club representative
. 2 The agreement was for the terms and period of time explained by the representative
3 LA Fitness did not provide me with a copy of the agreement at the time of enrollment; rather I subsequently received a copy of the contract by email
. 4 This is the email referenced by LA Fitness that was later sent to me containing a copy of the contract
5 I was unaware of any checklist
6 My signature was written in a machine; there was no hard copy with checklist provided
7 The representative assured me in person, that I would have days to consider this agreement given my not being sure of my physical readiness due to past injury
8 Clearly, this agreement was not given to me at the time of enrollmentI received the agreement later on by email
9 This cancellation policy was not properly disclosed, as I had been offered a day grace period which later I discovered was not included in the contractThis is a misrepresentation, and renders this contract not enforceable
10 I am not discrediting the trainer's level of experience, only that he is not a master trainerAfter he demonstrated difficulty in being effective with me, did I question the club, only to find out that he was not a master trainer
11 This option was not presented to me at the time of enrollment; this issue only emerged when I asked the club about the inability of the trainerOnly then was I made aware of the master trainer option, but at an additional costThis is another misrepresentation
12 I no longer wish to pursue any business with LA FitnessFurthermore, I should not be required to pay any portion of this bogus contractMoreover, I should be refunded any money LA Fitness has taken from me
13 Based on the following reasons, this contract in not enforceable:
I was not provided with a hard copy of the agreement at time of enrollment
Based on trust, I placed my signature in a machine believing that the information offered to me by the LA Fitness representative was true
The grace period extended to me of days did not appear in the contract that subsequently was emailed to me after enrollment
The personal trainer was misrepresented
The master trainer option was not stipulated in the agreement presented to me
14 I hereby ask this contract be cancelled and full refund executed immediately
I will appreciate your attention to this matter
Thanks again,
*** ***
Management has spoken to *** *** on 4/30/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business
days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were contacted and provided a partial refund as the business admitted fault, but they refused to refund the full amountWe notified the business that we were not satisfied with the resolution because they didn't refund the entire amount
Regards,
*** * *** ***
Management contacted member regarding her complaint. To resolve her complaint, management will honor cancellation and refund April and Mays dues . The refunds can take up to 7-days to complete and will go to the checking account on file. We believe this matter to
be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I send all of the document to La Fitness! The first they give me a wrong address, and then I sending again at July I upload my contract and shipping proveAt the top of the contract have my new addressThanks for your patience!
Management contacted *** *** regarding her concerns with an adjustment request to add her husband to her membership based on the rate of an additional $per month and the experience with local staff when attempting to process her requestBased on that conversation, we understand that
the request to add her husband at a $monthly rate, via our guest privilege amenity, was based on a discounted rate typically only available during the primary member’s initial sign up
LA Fitness strives to provide excellent customer service and we regret that *** *** came away from interaction with local staff feeling like our staff had not behaved professionally or assisted in her attempts to resolve her concernsAs a courtesy, we processed an agreement cancellation with a full refund of all charges on *** *** membership and allowed her to establish a new agreement that includes her husband under our guest privileges amenityThe refunds for her old agreement, totaling $138.97, will be processed back to the *** card on file and typically take 5-business days to complete
We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The district manager who called was rather intimidating than helpful in my circumstancesI do not accept to what he suggested as I think he can do more in my specific circumstances. Regards,*** ***
Management spoke to member on 10-25-regarding complaintManagement and member agreed on a six month refund totaling $
Refunds could take up to 5-business days to complete and will go back to the *** card on fileWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement with no further billing and we will allow her additional time to complete her remaining personal training sessions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although cancellation of contract was processed, business has failed in providing a response as to why the contract was not cancelled on day of agreement (I was given days to cancel)The entire situation could have easily been avoided if ***P had processed my cancellation on 10/14/*** reassured me that I did not have to take any action after thatI realize now that my error was taking advice from the person in charge.
Also, district VP never reached out to meI had to call the *** fitness center twice to check if district VP was inI had to wait almost two hours to speak to him as he had business meetings.
After speaking to *** *.(Personal Training Manager) three times, *** S(Member Service Manager) times, customer service representatives, and *** *** (District Manager) twice, it is clear that LA fitness has does not uphold the integrity of customer serviceLying to a customer and reassuring them that "everything will be taken care of" are the qualities of a horrible business.
Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** first of all ive never trained or egaged anyone on how to work out...or took it upound myself to train any one or be their personal trainer,,those are flat lies..secondly ive been a member their since day one, no one ever told me or explained the la fitness policy, thats another lie..if so when and who talked to me...thirdly no one ever warned or talked to me about me doing anything wrong..if so who warned me? is it in writing..? what are the dates ? who ? when ? and why..so they continue to lie on the whole situation..thats why im defending my right to get my membeship back..no one ever approached me about any of the allegations, la fitness waukegan continues to make up lies and continue to lie about the facts..everything happened that one night, no prior warnings of any kind...lastly in the statement they sent back today..they refer to me as being a she? im not a she..im a male...another mistake on their end..they have everything confused and dont really know what they write..ive worked out with my friends since day one and have never had any issues with the gym or their rules..everyone their works out with their friends..so are they going to cancel every ones memerships..lol...all im asking is to get my membership reinstated and an apology is way over due....no prior warnings at all...cops were called ..I was embarrased and none of this needed to take place..la fitness waukegan has a long and bad reputetation and thats not my fault.....they accused me of allegations and on top of that cancelled my membership..yet they still send emails about me paying my dues and to put a debit card on file..thats funny since they revoked my membership..they are not treating customers fairly..im getting asked to get billed for a membership that I no longer have? wierd huh...im a paying customer and they think they cant just take my membership away over night....? no I didnt break any rules or guidelines at all..no warning of any kind...all I ask is to talk to a high ranking la fitness thats not involved with training from corporate and I can explain my side of the styory and simply want my membership reinstated..thats it..I deserve that at least
Management reviewed MrValdivieso concerns regarding his cancellation of his membershipAs a courtesy, Management agreed to cancel and process a full refund in the amount of $Refunds typically, could take up to 7-business days to complete and will go back to the Visa Card on fileWe
believe this matter to be resolvedThank you
Management spoke to Ms*** on 1/22/regarding the cancellationof her monthly billed membershipPer her request an immediate cancellation wasprocessed and a refund in the amount of $was processed back to the MasterCardon fileRefunds take about 5-business days to be refundedNo
furtherbilling will occurMember is satisfiedThank you Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness contacted member to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the VP of the district area I believe his name was *** *** and he offered me to pay 25% of the remaining balance that I owe instead of 50% to get out of the personal training contractHowever I feel that I am still entitled for all of the remaining charges to be droppedWhen I spoke with ***, the personal trainer at L.AFitness everything was handled online, as far as the contract, I was never given a physical contract to read over and sign, I merely gave my signature online agreeing to the terms and conditions of which we spoke of, not knowing that I was signing myself into a binding contractAgain I was told that I could cancel at any time with no charges, and I am still dissatisfied at the lack of care that L.AFitness provides to its members, knowing that I have been lied to and mistreated.
Regards,
*** ***
Management spoke with Ms*** regarding the cancellation of her monthly dues membershipAs a courtesy, management cancelled her membership and waived the balance of $We believe this matter to be resolved and member satisfied with resolutionThank you
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $for the initial payment (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/29/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment
for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke with Mr*** regarding the incident that occurredWe assured him this has been addressed with staff and we apologize for how the situation was handledMember is satisfied with follow upThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1 I signed an agreement for a personal training service through a machine based on notes written on scratch paper by a club representative
. 2 The agreement was for the terms and period of time explained by the representative
3 LA Fitness did not provide me with a copy of the agreement at the time of enrollment; rather I subsequently received a copy of the contract by email
. 4 This is the email referenced by LA Fitness that was later sent to me containing a copy of the contract
5 I was unaware of any checklist
6 My signature was written in a machine; there was no hard copy with checklist provided
7 The representative assured me in person, that I would have days to consider this agreement given my not being sure of my physical readiness due to past injury
8 Clearly, this agreement was not given to me at the time of enrollmentI received the agreement later on by email
9 This cancellation policy was not properly disclosed, as I had been offered a day grace period which later I discovered was not included in the contractThis is a misrepresentation, and renders this contract not enforceable
10 I am not discrediting the trainer's level of experience, only that he is not a master trainerAfter he demonstrated difficulty in being effective with me, did I question the club, only to find out that he was not a master trainer
11 This option was not presented to me at the time of enrollment; this issue only emerged when I asked the club about the inability of the trainerOnly then was I made aware of the master trainer option, but at an additional costThis is another misrepresentation
12 I no longer wish to pursue any business with LA FitnessFurthermore, I should not be required to pay any portion of this bogus contractMoreover, I should be refunded any money LA Fitness has taken from me
13 Based on the following reasons, this contract in not enforceable:
I was not provided with a hard copy of the agreement at time of enrollment
Based on trust, I placed my signature in a machine believing that the information offered to me by the LA Fitness representative was true
The grace period extended to me of days did not appear in the contract that subsequently was emailed to me after enrollment
The personal trainer was misrepresented
The master trainer option was not stipulated in the agreement presented to me
14 I hereby ask this contract be cancelled and full refund executed immediately
I will appreciate your attention to this matter
Thanks again,
*** ***
Management has spoken to *** *** on 4/30/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business
days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were contacted and provided a partial refund as the business admitted fault, but they refused to refund the full amountWe notified the business that we were not satisfied with the resolution because they didn't refund the entire amount
Regards,
*** * *** ***
Management contacted member regarding her complaint. To resolve her complaint, management will honor cancellation and refund April and Mays dues . The refunds can take up to 7-days to complete and will go to the checking account on file. We believe this matter to
be resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I send all of the document to La Fitness! The first they give me a wrong address, and then I sending again at July I upload my contract and shipping proveAt the top of the contract have my new addressThanks for your patience!
Management contacted *** *** regarding her concerns with an adjustment request to add her husband to her membership based on the rate of an additional $per month and the experience with local staff when attempting to process her requestBased on that conversation, we understand that
the request to add her husband at a $monthly rate, via our guest privilege amenity, was based on a discounted rate typically only available during the primary member’s initial sign up
LA Fitness strives to provide excellent customer service and we regret that *** *** came away from interaction with local staff feeling like our staff had not behaved professionally or assisted in her attempts to resolve her concernsAs a courtesy, we processed an agreement cancellation with a full refund of all charges on *** *** membership and allowed her to establish a new agreement that includes her husband under our guest privileges amenityThe refunds for her old agreement, totaling $138.97, will be processed back to the *** card on file and typically take 5-business days to complete
We believe this matter to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The district manager who called was rather intimidating than helpful in my circumstancesI do not accept to what he suggested as I think he can do more in my specific circumstances. Regards,*** ***
Management spoke to member on 10-25-regarding complaintManagement and member agreed on a six month refund totaling $
Refunds could take up to 5-business days to complete and will go back to the *** card on fileWe believe this matter to be resolvedThank you
LA Fitness cancelled member's personal training agreement with no further billing and we will allow her additional time to complete her remaining personal training sessions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although cancellation of contract was processed, business has failed in providing a response as to why the contract was not cancelled on day of agreement (I was given days to cancel)The entire situation could have easily been avoided if ***P had processed my cancellation on 10/14/*** reassured me that I did not have to take any action after thatI realize now that my error was taking advice from the person in charge.
Also, district VP never reached out to meI had to call the *** fitness center twice to check if district VP was inI had to wait almost two hours to speak to him as he had business meetings.
After speaking to *** *.(Personal Training Manager) three times, *** S(Member Service Manager) times, customer service representatives, and *** *** (District Manager) twice, it is clear that LA fitness has does not uphold the integrity of customer serviceLying to a customer and reassuring them that "everything will be taken care of" are the qualities of a horrible business.
Regards,*** ***