LA Fitness has made several attempts to contact *** *** to address his concerns, but he has not returned any of our calls. Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial
term of weeks, beginning 9/15/(the “Initial Term”)*** *** paid a total of $up front, which included the processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $90.00, every four weeks, beginning 10/13/These terms are clearly outlined on page of *** ***’s agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response). *** ***’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a fee.*** ***’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHowever, LA Fitness agreed to waive the cancellation fee and we cancelled the remaining term of his personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Mr*** regarding his concernsAs a courtesy we agreed to process a 3-day cancellation with a full refund in the amount of $Refunds typically could take up to 7-business days to complete and will go back to the *** *** on fileWe believe this matter to
be resolvedThank you
Management contacted member regarding her complaint. To resolve her complaint, management will honor cancellation and refund April and Mays dues . The refunds can take up to 7-days to complete and will go to the checking account on file. We believe this matter to
be resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although cancellation of contract was processed, business has failed in providing a response as to why the contract was not cancelled on day of agreement (I was given days to cancel)The entire situation could have easily been avoided if ***P had processed my cancellation on 10/14/*** reassured me that I did not have to take any action after thatI realize now that my error was taking advice from the person in charge.
Also, district VP never reached out to meI had to call the *** fitness center twice to check if district VP was inI had to wait almost two hours to speak to him as he had business meetings.
After speaking to *** *.(Personal Training Manager) three times, *** S(Member Service Manager) times, customer service representatives, and *** *** (District Manager) twice, it is clear that LA fitness has does not uphold the integrity of customer serviceLying to a customer and reassuring them that "everything will be taken care of" are the qualities of a horrible business.
Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The district manager who called was rather intimidating than helpful in my circumstancesI do not accept to what he suggested as I think he can do more in my specific circumstances. Regards,*** ***
LA Fitness contacted member to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Member used and was provided with service for all of the sessions that she paid for, included the sessions she was charged for in MayMember is not entitled to a refund for services rendered
Management has made several attempts to contact *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly membership However, we have not received a return callWe regret that he felt local staff was unable to assist with
providing the key tag number on his account, which he felt resulted in the continued billing of his monthly membershipLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***'s membershipAs a result, no cancellation was processed and the billing continued monthly based on the membership termsNevertheless, as a courtesy, we have cancelled *** ***’s membership to prevent future billingWe encourage *** *** to return our call should he need additional assistanceThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/29/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment
for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** on 6/18/in regards to the cancellation of his gym membership*** *** states he cancelled verbally in January and is seeking a month refund for monthly dues Our records indicate we have not received a cancellation request for the membership and
*** *** cannot show proof of cancellation With no confirmation of a prior cancellation, typically no refund would be issuedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly As a courtesy, we have offered a month refund and *** *** has declinedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1 I signed an agreement for a personal training service through a machine based on notes written on scratch paper by a club representative
. 2 The agreement was for the terms and period of time explained by the representative
3 LA Fitness did not provide me with a copy of the agreement at the time of enrollment; rather I subsequently received a copy of the contract by email
. 4 This is the email referenced by LA Fitness that was later sent to me containing a copy of the contract
5 I was unaware of any checklist
6 My signature was written in a machine; there was no hard copy with checklist provided
7 The representative assured me in person, that I would have days to consider this agreement given my not being sure of my physical readiness due to past injury
8 Clearly, this agreement was not given to me at the time of enrollmentI received the agreement later on by email
9 This cancellation policy was not properly disclosed, as I had been offered a day grace period which later I discovered was not included in the contractThis is a misrepresentation, and renders this contract not enforceable
10 I am not discrediting the trainer's level of experience, only that he is not a master trainerAfter he demonstrated difficulty in being effective with me, did I question the club, only to find out that he was not a master trainer
11 This option was not presented to me at the time of enrollment; this issue only emerged when I asked the club about the inability of the trainerOnly then was I made aware of the master trainer option, but at an additional costThis is another misrepresentation
12 I no longer wish to pursue any business with LA FitnessFurthermore, I should not be required to pay any portion of this bogus contractMoreover, I should be refunded any money LA Fitness has taken from me
13 Based on the following reasons, this contract in not enforceable:
I was not provided with a hard copy of the agreement at time of enrollment
Based on trust, I placed my signature in a machine believing that the information offered to me by the LA Fitness representative was true
The grace period extended to me of days did not appear in the contract that subsequently was emailed to me after enrollment
The personal trainer was misrepresented
The master trainer option was not stipulated in the agreement presented to me
14 I hereby ask this contract be cancelled and full refund executed immediately
I will appreciate your attention to this matter
Thanks again,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** first of all ive never trained or egaged anyone on how to work out...or took it upound myself to train any one or be their personal trainer,,those are flat lies..secondly ive been a member their since day one, no one ever told me or explained the la fitness policy, thats another lie..if so when and who talked to me...thirdly no one ever warned or talked to me about me doing anything wrong..if so who warned me? is it in writing..? what are the dates ? who ? when ? and why..so they continue to lie on the whole situation..thats why im defending my right to get my membeship back..no one ever approached me about any of the allegations, la fitness waukegan continues to make up lies and continue to lie about the facts..everything happened that one night, no prior warnings of any kind...lastly in the statement they sent back today..they refer to me as being a she? im not a she..im a male...another mistake on their end..they have everything confused and dont really know what they write..ive worked out with my friends since day one and have never had any issues with the gym or their rules..everyone their works out with their friends..so are they going to cancel every ones memerships..lol...all im asking is to get my membership reinstated and an apology is way over due....no prior warnings at all...cops were called ..I was embarrased and none of this needed to take place..la fitness waukegan has a long and bad reputetation and thats not my fault.....they accused me of allegations and on top of that cancelled my membership..yet they still send emails about me paying my dues and to put a debit card on file..thats funny since they revoked my membership..they are not treating customers fairly..im getting asked to get billed for a membership that I no longer have? wierd huh...im a paying customer and they think they cant just take my membership away over night....? no I didnt break any rules or guidelines at all..no warning of any kind...all I ask is to talk to a high ranking la fitness thats not involved with training from corporate and I can explain my side of the styory and simply want my membership reinstated..thats it..I deserve that at least
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I send all of the document to La Fitness! The first they give me a wrong address, and then I sending again at July I upload my contract and shipping proveAt the top of the contract have my new addressThanks for your patience!
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $for the initial payment (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management has made several attempts to contact Ms*** regarding her concernsWe tried contacting her via e-mail and by phone which is not in serviceHowever, we have not received a return call. Ms*** is not entitled to a full refund since she cancelled after the recission periodShould Ms*** wish to discuss further please contact usThank you
Management spoke to *** *** regarding the billing of his monthly membershipHe expressed that due to medical he needed to freeze his member and received the runaround in doing soAs a courtesy we have retro actively froze his membership and issued a refund in the amount of $back to the
*** card*** *** understand the freeze fee is per month and regular dues will begin to bill effective MarchMember understands and is satisfiedThank you
Management reviewed MrValdivieso concerns regarding his cancellation of his membershipAs a courtesy, Management agreed to cancel and process a full refund in the amount of $Refunds typically, could take up to 7-business days to complete and will go back to the Visa Card on fileWe
believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the VP of the district area I believe his name was *** *** and he offered me to pay 25% of the remaining balance that I owe instead of 50% to get out of the personal training contractHowever I feel that I am still entitled for all of the remaining charges to be droppedWhen I spoke with ***, the personal trainer at L.AFitness everything was handled online, as far as the contract, I was never given a physical contract to read over and sign, I merely gave my signature online agreeing to the terms and conditions of which we spoke of, not knowing that I was signing myself into a binding contractAgain I was told that I could cancel at any time with no charges, and I am still dissatisfied at the lack of care that L.AFitness provides to its members, knowing that I have been lied to and mistreated.
Regards,
*** ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been able to get in contact with the representative at LA FitnessTheir California branch is unable to help and I have called back the district manager several times only to get his voicemailI left a message on Friday and another today; we have been stuck in a perpetual phone tagAlso, LA FITNESS seems to be confused as to the spelling of my name, which is clearly written in the complaintIt's *** *** not ***.Regards,*** ***
Management spoke to Ms*** on 1/22/regarding the cancellationof her monthly billed membershipPer her request an immediate cancellation wasprocessed and a refund in the amount of $was processed back to the MasterCardon fileRefunds take about 5-business days to be refundedNo
furtherbilling will occurMember is satisfiedThank you Tell us why here
LA Fitness has made several attempts to contact *** *** to address his concerns, but he has not returned any of our calls. Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial
term of weeks, beginning 9/15/(the “Initial Term”)*** *** paid a total of $up front, which included the processing fee and payment for the first four weeks of sessionsHe further agreed to make more payments, in the amount of $90.00, every four weeks, beginning 10/13/These terms are clearly outlined on page of *** ***’s agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response). *** ***’s personal training services agreement specifically provided him with a 10-day right to cancel immediately after the purchase if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement early without a fee.*** ***’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementHowever, LA Fitness agreed to waive the cancellation fee and we cancelled the remaining term of his personal training agreement with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke with Mr*** regarding his concernsAs a courtesy we agreed to process a 3-day cancellation with a full refund in the amount of $Refunds typically could take up to 7-business days to complete and will go back to the *** *** on fileWe believe this matter to
be resolvedThank you
Management contacted member regarding her complaint. To resolve her complaint, management will honor cancellation and refund April and Mays dues . The refunds can take up to 7-days to complete and will go to the checking account on file. We believe this matter to
be resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although cancellation of contract was processed, business has failed in providing a response as to why the contract was not cancelled on day of agreement (I was given days to cancel)The entire situation could have easily been avoided if ***P had processed my cancellation on 10/14/*** reassured me that I did not have to take any action after thatI realize now that my error was taking advice from the person in charge.
Also, district VP never reached out to meI had to call the *** fitness center twice to check if district VP was inI had to wait almost two hours to speak to him as he had business meetings.
After speaking to *** *.(Personal Training Manager) three times, *** S(Member Service Manager) times, customer service representatives, and *** *** (District Manager) twice, it is clear that LA fitness has does not uphold the integrity of customer serviceLying to a customer and reassuring them that "everything will be taken care of" are the qualities of a horrible business.
Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The district manager who called was rather intimidating than helpful in my circumstancesI do not accept to what he suggested as I think he can do more in my specific circumstances. Regards,*** ***
LA Fitness contacted member to address her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Member used and was provided with service for all of the sessions that she paid for, included the sessions she was charged for in MayMember is not entitled to a refund for services rendered
Management has made several attempts to contact *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly membership However, we have not received a return callWe regret that he felt local staff was unable to assist with
providing the key tag number on his account, which he felt resulted in the continued billing of his monthly membershipLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***'s membershipAs a result, no cancellation was processed and the billing continued monthly based on the membership termsNevertheless, as a courtesy, we have cancelled *** ***’s membership to prevent future billingWe encourage *** *** to return our call should he need additional assistanceThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 7/29/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment
for the first four weeks of personal training sessionsShe further agreed to make more payments, in the amount of $each, every four weeks, beginning 8/26/14, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 45-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted
Management contacted *** *** on 6/18/in regards to the cancellation of his gym membership*** *** states he cancelled verbally in January and is seeking a month refund for monthly dues Our records indicate we have not received a cancellation request for the membership and
*** *** cannot show proof of cancellation With no confirmation of a prior cancellation, typically no refund would be issuedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly As a courtesy, we have offered a month refund and *** *** has declinedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
1 I signed an agreement for a personal training service through a machine based on notes written on scratch paper by a club representative
. 2 The agreement was for the terms and period of time explained by the representative
3 LA Fitness did not provide me with a copy of the agreement at the time of enrollment; rather I subsequently received a copy of the contract by email
. 4 This is the email referenced by LA Fitness that was later sent to me containing a copy of the contract
5 I was unaware of any checklist
6 My signature was written in a machine; there was no hard copy with checklist provided
7 The representative assured me in person, that I would have days to consider this agreement given my not being sure of my physical readiness due to past injury
8 Clearly, this agreement was not given to me at the time of enrollmentI received the agreement later on by email
9 This cancellation policy was not properly disclosed, as I had been offered a day grace period which later I discovered was not included in the contractThis is a misrepresentation, and renders this contract not enforceable
10 I am not discrediting the trainer's level of experience, only that he is not a master trainerAfter he demonstrated difficulty in being effective with me, did I question the club, only to find out that he was not a master trainer
11 This option was not presented to me at the time of enrollment; this issue only emerged when I asked the club about the inability of the trainerOnly then was I made aware of the master trainer option, but at an additional costThis is another misrepresentation
12 I no longer wish to pursue any business with LA FitnessFurthermore, I should not be required to pay any portion of this bogus contractMoreover, I should be refunded any money LA Fitness has taken from me
13 Based on the following reasons, this contract in not enforceable:
I was not provided with a hard copy of the agreement at time of enrollment
Based on trust, I placed my signature in a machine believing that the information offered to me by the LA Fitness representative was true
The grace period extended to me of days did not appear in the contract that subsequently was emailed to me after enrollment
The personal trainer was misrepresented
The master trainer option was not stipulated in the agreement presented to me
14 I hereby ask this contract be cancelled and full refund executed immediately
I will appreciate your attention to this matter
Thanks again,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** first of all ive never trained or egaged anyone on how to work out...or took it upound myself to train any one or be their personal trainer,,those are flat lies..secondly ive been a member their since day one, no one ever told me or explained the la fitness policy, thats another lie..if so when and who talked to me...thirdly no one ever warned or talked to me about me doing anything wrong..if so who warned me? is it in writing..? what are the dates ? who ? when ? and why..so they continue to lie on the whole situation..thats why im defending my right to get my membeship back..no one ever approached me about any of the allegations, la fitness waukegan continues to make up lies and continue to lie about the facts..everything happened that one night, no prior warnings of any kind...lastly in the statement they sent back today..they refer to me as being a she? im not a she..im a male...another mistake on their end..they have everything confused and dont really know what they write..ive worked out with my friends since day one and have never had any issues with the gym or their rules..everyone their works out with their friends..so are they going to cancel every ones memerships..lol...all im asking is to get my membership reinstated and an apology is way over due....no prior warnings at all...cops were called ..I was embarrased and none of this needed to take place..la fitness waukegan has a long and bad reputetation and thats not my fault.....they accused me of allegations and on top of that cancelled my membership..yet they still send emails about me paying my dues and to put a debit card on file..thats funny since they revoked my membership..they are not treating customers fairly..im getting asked to get billed for a membership that I no longer have? wierd huh...im a paying customer and they think they cant just take my membership away over night....? no I didnt break any rules or guidelines at all..no warning of any kind...all I ask is to talk to a high ranking la fitness thats not involved with training from corporate and I can explain my side of the styory and simply want my membership reinstated..thats it..I deserve that at least
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I send all of the document to La Fitness! The first they give me a wrong address, and then I sending again at July I upload my contract and shipping proveAt the top of the contract have my new addressThanks for your patience!
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $for the initial payment (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Management has made several attempts to contact Ms*** regarding her concernsWe tried contacting her via e-mail and by phone which is not in serviceHowever, we have not received a return call. Ms*** is not entitled to a full refund since she cancelled after the recission periodShould Ms*** wish to discuss further please contact usThank you
Management spoke to *** *** regarding the billing of his monthly membershipHe expressed that due to medical he needed to freeze his member and received the runaround in doing soAs a courtesy we have retro actively froze his membership and issued a refund in the amount of $back to the
*** card*** *** understand the freeze fee is per month and regular dues will begin to bill effective MarchMember understands and is satisfiedThank you
Management reviewed MrValdivieso concerns regarding his cancellation of his membershipAs a courtesy, Management agreed to cancel and process a full refund in the amount of $Refunds typically, could take up to 7-business days to complete and will go back to the Visa Card on fileWe
believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the VP of the district area I believe his name was *** *** and he offered me to pay 25% of the remaining balance that I owe instead of 50% to get out of the personal training contractHowever I feel that I am still entitled for all of the remaining charges to be droppedWhen I spoke with ***, the personal trainer at L.AFitness everything was handled online, as far as the contract, I was never given a physical contract to read over and sign, I merely gave my signature online agreeing to the terms and conditions of which we spoke of, not knowing that I was signing myself into a binding contractAgain I was told that I could cancel at any time with no charges, and I am still dissatisfied at the lack of care that L.AFitness provides to its members, knowing that I have been lied to and mistreated.
Regards,
*** ***
RevDex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been able to get in contact with the representative at LA FitnessTheir California branch is unable to help and I have called back the district manager several times only to get his voicemailI left a message on Friday and another today; we have been stuck in a perpetual phone tagAlso, LA FITNESS seems to be confused as to the spelling of my name, which is clearly written in the complaintIt's *** *** not ***.Regards,*** ***
Management spoke to Ms*** on 1/22/regarding the cancellationof her monthly billed membershipPer her request an immediate cancellation wasprocessed and a refund in the amount of $was processed back to the MasterCardon fileRefunds take about 5-business days to be refundedNo
furtherbilling will occurMember is satisfiedThank you Tell us why here