LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $on 8/22/(refund applied to the same account used for payment)
Management has made several attempts to contact *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly membership However, we have not received a return callWe regret that he felt local staff was unable to assist with
providing the key tag number on his account, which he felt resulted in the continued billing of his monthly membershipLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***'s membershipAs a result, no cancellation was processed and the billing continued monthly based on the membership termsNevertheless, as a courtesy, we have cancelled *** ***’s membership to prevent future billingWe encourage *** *** to return our call should he need additional assistanceThank you
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke to *** *** regarding the billing of his monthly membershipHe expressed that due to medical he needed to freeze his member and received the runaround in doing soAs a courtesy we have retro actively froze his membership and issued a refund in the amount of $back to the
*** card*** *** understand the freeze fee is per month and regular dues will begin to bill effective MarchMember understands and is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns that occurred during her time of joining at our gymWe have yet to receive a return callShould *** *** like to resolve this issue we encourage her to return our call or contact her local gymThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** regarding his concerns with the cleanliness of the Piscataway locationWe encourage him to return our call to discuss furtherThank you
Management spoke with Mr*** regarding his concernsAs a courtesy we agreed to process a 3-day cancellation with a full refund in the amount of $Refunds typically could take up to 7-business days to complete and will go back to the *** *** on fileWe believe this matter to
be resolvedThank you
LA Fitness contacted member regarding her concernsIn light of her experience at our *** location, we will be setting her up with a new trainer at our *** location and she will resume with the service there
In addition, we upgraded her personal training program to give her access to our
Master Trainers at no additional cost to allow for more trainer availability
Management has made several attempts to contact Ms*** regarding her concernsWe tried contacting her via e-mail and by phone which is not in serviceHowever, we have not received a return call. Ms*** is not entitled to a full refund since she cancelled after the recission periodShould Ms*** wish to discuss further please contact usThank you
Member has been in contact with our Personal Training Director and we will honor and additional sessions (for a total of sessions per month) for the remainder of the Initial Term to resolve her dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** on 6/18/in regards to the cancellation of his gym membership*** *** states he cancelled verbally in January and is seeking a month refund for monthly dues Our records indicate we have not received a cancellation request for the membership and
*** *** cannot show proof of cancellation With no confirmation of a prior cancellation, typically no refund would be issuedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly As a courtesy, we have offered a month refund and *** *** has declinedNo further action will be takenThank you
Management spoke to *** *** on 6/9/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation has been processed and a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business daysWe believe this
matter to be resolvedThank you
RevDex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been able to get in contact with the representative at LA FitnessTheir California branch is unable to help and I have called back the district manager several times only to get his voicemailI left a message on Friday and another today; we have been stuck in a perpetual phone tagAlso, LA FITNESS seems to be confused as to the spelling of my name, which is clearly written in the complaintIt's *** *** not ***.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with what La fitness is saying. They were misleading me intentionally when tricking me to sign the contract. I clearly remembered the guy told me it would be $per half-year The contract was signed on Jan27, and I paid the $in total right away when signing which includes the one-time enroll fee. The contracting signing person did the input in the computer and never really showed the price clearly to meHe NEVER told me I only have days of time for cancelation!!!!! This is totally cheating!!!!!!!! I am a house-wife, not checking my emails frequentlyHow can I prevent people from intentionally cheating me?When I saw they Again charge to my credit card for $on Feb27, I called them immediately to explain the situation and then initiated face-to-face communication with them multiple times to cancel the service planIt was clearly these people were bullying me for my non-proficient spoken EnglishAnd since then, I did not use any of their services at allBut they keep charging meThis is totally scam!!!! The person said to me that my only choice to get out of this scam is to pay half of the whole year charge, which is $1,How can I pay this much money for nothingI only used their service for one month and already paid $This is astonishingly unfair! These guys should be banned for cheating!In summary, I insist that they should let me cancel the service that I never used since I found out! I would also like other people to be aware of this cheating behavior of LA Fitness
Regards,
*** ***
Management spoke to *** *** regarding his fitness membershipDue to being misinformed at point of sale regarding his level of access and the usage of our Signature clubsIt was agreed upon to upgrade his membership to allow signature access at no additional costMember is satisfiedThank you
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $on 8/22/(refund applied to the same account used for payment)
Management has made several attempts to contact *** *** to discuss his concerns regarding his experience with local staff and the cancellation procedure for his monthly membership However, we have not received a return callWe regret that he felt local staff was unable to assist with
providing the key tag number on his account, which he felt resulted in the continued billing of his monthly membershipLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt
Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have no record of receipt of such a cancellation for *** ***'s membershipAs a result, no cancellation was processed and the billing continued monthly based on the membership termsNevertheless, as a courtesy, we have cancelled *** ***’s membership to prevent future billingWe encourage *** *** to return our call should he need additional assistanceThank you
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke to *** *** regarding the billing of his monthly membershipHe expressed that due to medical he needed to freeze his member and received the runaround in doing soAs a courtesy we have retro actively froze his membership and issued a refund in the amount of $back to the
*** card*** *** understand the freeze fee is per month and regular dues will begin to bill effective MarchMember understands and is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns that occurred during her time of joining at our gymWe have yet to receive a return callShould *** *** like to resolve this issue we encourage her to return our call or contact her local gymThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** regarding his concerns with the cleanliness of the Piscataway locationWe encourage him to return our call to discuss furtherThank you
Management spoke with Mr*** regarding his concernsAs a courtesy we agreed to process a 3-day cancellation with a full refund in the amount of $Refunds typically could take up to 7-business days to complete and will go back to the *** *** on fileWe believe this matter to
be resolvedThank you
LA Fitness contacted member regarding her concernsIn light of her experience at our *** location, we will be setting her up with a new trainer at our *** location and she will resume with the service there
In addition, we upgraded her personal training program to give her access to our
Master Trainers at no additional cost to allow for more trainer availability
Management has made several attempts to contact Ms*** regarding her concernsWe tried contacting her via e-mail and by phone which is not in serviceHowever, we have not received a return call. Ms*** is not entitled to a full refund since she cancelled after the recission periodShould Ms*** wish to discuss further please contact usThank you
Member has been in contact with our Personal Training Director and we will honor and additional sessions (for a total of sessions per month) for the remainder of the Initial Term to resolve her dispute
LA Fitness will allow member to use her remaining sessions more than after the end of her agreement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** on 6/18/in regards to the cancellation of his gym membership*** *** states he cancelled verbally in January and is seeking a month refund for monthly dues Our records indicate we have not received a cancellation request for the membership and
*** *** cannot show proof of cancellation With no confirmation of a prior cancellation, typically no refund would be issuedLA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly As a courtesy, we have offered a month refund and *** *** has declinedNo further action will be takenThank you
Management spoke to *** *** on 6/9/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation has been processed and a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business daysWe believe this
matter to be resolvedThank you
RevDex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not been able to get in contact with the representative at LA FitnessTheir California branch is unable to help and I have called back the district manager several times only to get his voicemailI left a message on Friday and another today; we have been stuck in a perpetual phone tagAlso, LA FITNESS seems to be confused as to the spelling of my name, which is clearly written in the complaintIt's *** *** not ***.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with what La fitness is saying. They were misleading me intentionally when tricking me to sign the contract. I clearly remembered the guy told me it would be $per half-year The contract was signed on Jan27, and I paid the $in total right away when signing which includes the one-time enroll fee. The contracting signing person did the input in the computer and never really showed the price clearly to meHe NEVER told me I only have days of time for cancelation!!!!! This is totally cheating!!!!!!!! I am a house-wife, not checking my emails frequentlyHow can I prevent people from intentionally cheating me?When I saw they Again charge to my credit card for $on Feb27, I called them immediately to explain the situation and then initiated face-to-face communication with them multiple times to cancel the service planIt was clearly these people were bullying me for my non-proficient spoken EnglishAnd since then, I did not use any of their services at allBut they keep charging meThis is totally scam!!!! The person said to me that my only choice to get out of this scam is to pay half of the whole year charge, which is $1,How can I pay this much money for nothingI only used their service for one month and already paid $This is astonishingly unfair! These guys should be banned for cheating!In summary, I insist that they should let me cancel the service that I never used since I found out! I would also like other people to be aware of this cheating behavior of LA Fitness
Regards,
*** ***
LA Fitness received member's cancellation request on 7/1/15 and we cancelled his personal training agreement accordingly
Management spoke to *** *** regarding his fitness membershipDue to being misinformed at point of sale regarding his level of access and the usage of our Signature clubsIt was agreed upon to upgrade his membership to allow signature access at no additional costMember is satisfiedThank you