LA Fitness contacted member regarding her concernsIn light of her experience at our *** location, we will be setting her up with a new trainer at our *** location and she will resume with the service there
In addition, we upgraded her personal training program to give her access to our
Master Trainers at no additional cost to allow for more trainer availability
Management has made several attempts to contact *** *** regarding his concerns with the cleanliness of the Piscataway locationWe encourage him to return our call to discuss furtherThank you
LA Fitness cancelled member's personal training agreement with no further billing and we will allow her additional time to complete her remaining personal training sessions
Management contacted *** *** regarding her concerns with an adjustment request to add her husband to her membership based on the rate of an additional $per month and the experience with local staff when attempting to process her requestBased on that conversation, we understand that
the request to add her husband at a $monthly rate, via our guest privilege amenity, was based on a discounted rate typically only available during the primary member’s initial sign up
LA Fitness strives to provide excellent customer service and we regret that *** *** came away from interaction with local staff feeling like our staff had not behaved professionally or assisted in her attempts to resolve her concernsAs a courtesy, we processed an agreement cancellation with a full refund of all charges on *** *** membership and allowed her to establish a new agreement that includes her husband under our guest privileges amenityThe refunds for her old agreement, totaling $138.97, will be processed back to the *** card on file and typically take 5-business days to complete
We believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss her concerns that occurred during her time of joining at our gymWe have yet to receive a return callShould *** *** like to resolve this issue we encourage her to return our call or contact her local gymThank you
I had two passes and I was told that I can use them at any time in tree yearsWhen I was ready to use them La/fitness did not honorI decided to cancel my contracts, but La/fitness refunded just for one of themThank you very much
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $on 8/22/(refund applied to the same account used for payment)
Management spoke to *** *** on 6/9/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation has been processed and a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business daysWe believe this
matter to be resolvedThank you
Management spoke with Mr*** regarding the incident that occurredWe assured him this has been addressed with staff and we apologize for how the situation was handledMember is satisfied with follow upThank you
Management has spoken to *** *** on 4/30/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business
days to be refundedMember is satisfiedThank you
Member has been in contact with our Personal Training Director and we will honor and additional sessions (for a total of sessions per month) for the remainder of the Initial Term to resolve her dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 1/16/and per his request processed a cancellation and no further billing will occurAs a courtesy we have waived the balance in the amount of $and no further balance is owed.We made several attempts to contact him at the number provided however
the number is not in service to inform if of the balance being waivedWe believe this issue to be resolved
Management spoke to member on 10-25-regarding complaintManagement and member agreed on a six month refund totaling $
Refunds could take up to 5-business days to complete and will go back to the *** card on fileWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were contacted and provided a partial refund as the business admitted fault, but they refused to refund the full amountWe notified the business that we were not satisfied with the resolution because they didn't refund the entire amount
Regards,
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with what La fitness is saying. They were misleading me intentionally when tricking me to sign the contract. I clearly remembered the guy told me it would be $per half-year The contract was signed on Jan27, and I paid the $in total right away when signing which includes the one-time enroll fee. The contracting signing person did the input in the computer and never really showed the price clearly to meHe NEVER told me I only have days of time for cancelation!!!!! This is totally cheating!!!!!!!! I am a house-wife, not checking my emails frequentlyHow can I prevent people from intentionally cheating me?When I saw they Again charge to my credit card for $on Feb27, I called them immediately to explain the situation and then initiated face-to-face communication with them multiple times to cancel the service planIt was clearly these people were bullying me for my non-proficient spoken EnglishAnd since then, I did not use any of their services at allBut they keep charging meThis is totally scam!!!! The person said to me that my only choice to get out of this scam is to pay half of the whole year charge, which is $1,How can I pay this much money for nothingI only used their service for one month and already paid $This is astonishingly unfair! These guys should be banned for cheating!In summary, I insist that they should let me cancel the service that I never used since I found out! I would also like other people to be aware of this cheating behavior of LA Fitness
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/10/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 2/10/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
LA Fitness contacted member regarding her concernsIn light of her experience at our *** location, we will be setting her up with a new trainer at our *** location and she will resume with the service there
In addition, we upgraded her personal training program to give her access to our
Master Trainers at no additional cost to allow for more trainer availability
Management has made several attempts to contact *** *** regarding his concerns with the cleanliness of the Piscataway locationWe encourage him to return our call to discuss furtherThank you
LA Fitness cancelled member's personal training agreement with no further billing and we will allow her additional time to complete her remaining personal training sessions
Management contacted *** *** regarding her concerns with an adjustment request to add her husband to her membership based on the rate of an additional $per month and the experience with local staff when attempting to process her requestBased on that conversation, we understand that
the request to add her husband at a $monthly rate, via our guest privilege amenity, was based on a discounted rate typically only available during the primary member’s initial sign up
LA Fitness strives to provide excellent customer service and we regret that *** *** came away from interaction with local staff feeling like our staff had not behaved professionally or assisted in her attempts to resolve her concernsAs a courtesy, we processed an agreement cancellation with a full refund of all charges on *** *** membership and allowed her to establish a new agreement that includes her husband under our guest privileges amenityThe refunds for her old agreement, totaling $138.97, will be processed back to the *** card on file and typically take 5-business days to complete
We believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** to discuss her concerns that occurred during her time of joining at our gymWe have yet to receive a return callShould *** *** like to resolve this issue we encourage her to return our call or contact her local gymThank you
I had two passes and I was told that I can use them at any time in tree yearsWhen I was ready to use them La/fitness did not honorI decided to cancel my contracts, but La/fitness refunded just for one of themThank you very much
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $on 8/22/(refund applied to the same account used for payment)
Management spoke to *** *** on 6/9/regarding the cancellation of her monthly billed membershipPer her request an immediate cancellation has been processed and a refund in the amount of $has been refunded back to the *** cardRefunds take about 5-business daysWe believe this
matter to be resolvedThank you
Management spoke with Mr*** regarding the incident that occurredWe assured him this has been addressed with staff and we apologize for how the situation was handledMember is satisfied with follow upThank you
Management has spoken to *** *** on 4/30/regarding the cancellation of her monthly billed membershipPer her request a cancellation has been processed and no further billing will occurA refund in the amount of $has been processed back to the *** cardRefunds take about 5-business
days to be refundedMember is satisfiedThank you
Member has been in contact with our Personal Training Director and we will honor and additional sessions (for a total of sessions per month) for the remainder of the Initial Term to resolve her dispute
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** on 1/16/and per his request processed a cancellation and no further billing will occurAs a courtesy we have waived the balance in the amount of $and no further balance is owed.We made several attempts to contact him at the number provided however
the number is not in service to inform if of the balance being waivedWe believe this issue to be resolved
Management spoke to member on 10-25-regarding complaintManagement and member agreed on a six month refund totaling $
Refunds could take up to 5-business days to complete and will go back to the *** card on fileWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were contacted and provided a partial refund as the business admitted fault, but they refused to refund the full amountWe notified the business that we were not satisfied with the resolution because they didn't refund the entire amount
Regards,
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with what La fitness is saying. They were misleading me intentionally when tricking me to sign the contract. I clearly remembered the guy told me it would be $per half-year The contract was signed on Jan27, and I paid the $in total right away when signing which includes the one-time enroll fee. The contracting signing person did the input in the computer and never really showed the price clearly to meHe NEVER told me I only have days of time for cancelation!!!!! This is totally cheating!!!!!!!! I am a house-wife, not checking my emails frequentlyHow can I prevent people from intentionally cheating me?When I saw they Again charge to my credit card for $on Feb27, I called them immediately to explain the situation and then initiated face-to-face communication with them multiple times to cancel the service planIt was clearly these people were bullying me for my non-proficient spoken EnglishAnd since then, I did not use any of their services at allBut they keep charging meThis is totally scam!!!! The person said to me that my only choice to get out of this scam is to pay half of the whole year charge, which is $1,How can I pay this much money for nothingI only used their service for one month and already paid $This is astonishingly unfair! These guys should be banned for cheating!In summary, I insist that they should let me cancel the service that I never used since I found out! I would also like other people to be aware of this cheating behavior of LA Fitness
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/10/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every four weeks, beginning 2/10/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission period Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreementThus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
We have corrected the name to *** *** and have attached the personal training membership to her regular fitness membership