LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation and processed a refund in the amount of $for one of the last two months she was billed (member trained the other month)The refund was applied to the same account used for
payment
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by an L.AFitness Representative with the above offer However, this offer occurred after several attempts at resolving my complaint with the company directlyDue to my dissatisfaction and inability to resolve my complaint, I cancelled my L.AFitness membership, as well as joined a different facility.
At the time I purchased my sessions, I was specifically told my sessions did not expire, even after canceling the contract at the end of it's term I was informed of this several times thereafter When I spoke to the sales person to cancel my contract, I was informed I would be able to use my remaining sessions However, one week later, my sessions were expired I was provided with an extension due to a medical condition; however, I was specifically told my sessions would not expire regardless of any medical condition If I was communicated to with honesty all along, I would not have cancelled my contract and would have reduced the number of sessions per month at that time
I do not wish to spend additional money to renew my membership in order to use sessions I already paid for when I was specifically told numerous times they would not expire I am disappointed in L.AFitness's lack of integrity and dishonesty throughout this entire situation
Regards,*** ***
Management spoke to *** *** regarding her Annually paid *** membershipShe has been advised that her membership expired 9/1/and is not renewable due to non-payment*** *** does not agree but understands the policyShe has been advised a new membership will have to be purchasedNo
further action will be takenThank you
Our District Vice President spoke to member regarding her concernsWe appreciate her feedback and have specifically addressed her concerns with the club’s Personal Training sales team, as this is not the experience LA Fitness wants any of our members to haveWe processed a refund for one month of
membership dues to compensate for her experience
Management spoke to *** ***on 2/23/regarding her monthly billed membershipPer her request we haveprocessed an immediate cancellation and no further billing will occurA refundin the amount of $has been refunded back to the *** on fileRefundstake about 5-business days to be
refundedMember is satisfiedThank you
Management spoke to ** *** on 12/16/regarding the cancellationof *** *** membershipWe have processed a cancellation per herrequest on 12/15/and no further billing will occurA refund in the amountof has been refunded back to the Visa cardRefunds take about 5-7business
daysThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement
Member’s agreement also includes a New Client Checklist which outlines key terms, including the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)At the time that member cancelled his regular fitness membership on 3/19/15, the remaining balance due on his personal training agreement was $Thus, a cancellation fee in the amount of $(half of $840.00) was required to terminate the agreement early at that timeOur records do not reflect that member made such a payment to terminate his agreement early and he was properly billed $for the remaining agreement termHowever, we have since processed a refund in the amount of $in an effort to resolve member’s disputePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Management spoke to Mr*** *** on11/25/regarding the cancellation of his monthly billed membershipWe receiveda cancellation post marked 11/18/and a cancellation was processed and nofurther billed has occurredHowever as a courtesy we have refunded months ofmonthly dues in the amount
of $back to the MasterCardRefund take about5-business days to be refunded backMember is satisfiedThank you
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President contacted member regarding his concerns and, in an effort to resolve his dispute, we agreed to cancel the remaining term of his personal training agreement after more months (final bill date will be 3/23/17)
Our District Vice President previously attempted to contact member simply to reiterate our response to her complaint which we have since provided in writingThere are no call logs to reference and the sales counselor who sold member the agreement is no longer working for the company
In addition, it should be noted that as of time of this response, member has completed the initial term of her personal training agreementThus, there will be no further billingHowever, even if member’s personal training agreement had included a provision that would have allowed to terminate the agreement early, at any time, without a fee, there is no provision that would have entitled member to a refund of sessions that she did not use prior to such a cancellationThus, there is no refund owed for unused sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On October 15, 2014, I went into my gym location to cancel, I was told to send pieces of paper to physically mail to their company headquarters and told me that was the only way to cancelI could not call to cancel over the phone, email or fax the form, or just cancel onlineEnclosed please find the cancellation formsThey have been mailed three times since October 15, The mailing addresses were confirmed with local gym before sending outThey have never returned to me with my returned addressesIt’s been about months that they have been charging my account $per month since then($for personal training plus $for gym plus $for kids club)I do not have enough fund from my bank account to afford these prepaid feesI already paid months( first and last) at the time of enrollment
Lastly, I would appreciate confirmation of my final billing date from LA fitness so that I manage my bank fund
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They may have personal trainers now, but what about the first months of my contract? I had tried every trainer they had and was not satisfied Since starting my training, the gym has gone through trainers, general managers and directors of personal trainers numerous times This alone shows that the staff was not goodThe current VP*** was the Director at the time I wanted to cancel and is well aware of the issues that I had The trainers would cancel, not show up or were just not good I am not willing to extend my membership in order to use my training sessions that I have left I had a goal to meet by April 30th which is not obtainable now I wasted my money with the unorganized and unqualified trainers that they had while I was thereThe contract that they had only protects the gym and has no protection for the client It is a total scam and I demand some of my money back I am not wasting $on something that I did not receive.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** They called yesterday but I was workingWith the only person I talked was with the guy signed me upHe said if I want to change my personal trainer because he hire three new onesI told him is not about my personal training is about the programI'm not happy about itI don't put blame on my new personal trainer , the only thing I can tell is that they are lying I never tell them I was happyI put my complaint and I want to keep itI don't want this stupid contract anymore
I don't care if I can switch trainers one hundred times that's not the point
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because of the delayed response from LA Fitness, I missed the deadline to get my health club membership reimbursed from my companyHowever this does not change the fact that caused my complaintThey should not change the account name when I only made changes from one program to another without clearly informing me that account owner was changed.Regards,*** **
The club has hired several more trainers and has plenty of availabilityWe tried contacting member once again but she did not answerNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management has made an attempt to contact *** *** via email per his requestWe encourage him to reply to our email in order to resolve his concernsThank you
LA Fitness offered me a 25% buyout of the contact, it was reduced from the typical 50% I was offered this after talking with the gym managerI reluctantly accepted because it was better than nothing and I had not heard any response from the Revdex.comFor these reasons I am still pursuing termination of the contact at months, which is now, with no termination fees.
If any additional information is needed please ask
LA Fitness cancelled the remaining term of member’s personal training agreement with no further billing or obligation and processed a refund in the amount of $for one of the last two months she was billed (member trained the other month)The refund was applied to the same account used for
payment
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by an L.AFitness Representative with the above offer However, this offer occurred after several attempts at resolving my complaint with the company directlyDue to my dissatisfaction and inability to resolve my complaint, I cancelled my L.AFitness membership, as well as joined a different facility.
At the time I purchased my sessions, I was specifically told my sessions did not expire, even after canceling the contract at the end of it's term I was informed of this several times thereafter When I spoke to the sales person to cancel my contract, I was informed I would be able to use my remaining sessions However, one week later, my sessions were expired I was provided with an extension due to a medical condition; however, I was specifically told my sessions would not expire regardless of any medical condition If I was communicated to with honesty all along, I would not have cancelled my contract and would have reduced the number of sessions per month at that time
I do not wish to spend additional money to renew my membership in order to use sessions I already paid for when I was specifically told numerous times they would not expire I am disappointed in L.AFitness's lack of integrity and dishonesty throughout this entire situation
Regards,*** ***
Management spoke to *** *** regarding her Annually paid *** membershipShe has been advised that her membership expired 9/1/and is not renewable due to non-payment*** *** does not agree but understands the policyShe has been advised a new membership will have to be purchasedNo
further action will be takenThank you
Our District Vice President spoke to member regarding her concernsWe appreciate her feedback and have specifically addressed her concerns with the club’s Personal Training sales team, as this is not the experience LA Fitness wants any of our members to haveWe processed a refund for one month of
membership dues to compensate for her experience
Management spoke to *** ***on 2/23/regarding her monthly billed membershipPer her request we haveprocessed an immediate cancellation and no further billing will occurA refundin the amount of $has been refunded back to the *** on fileRefundstake about 5-business days to be
refundedMember is satisfiedThank you
Management spoke to ** *** on 12/16/regarding the cancellationof *** *** membershipWe have processed a cancellation per herrequest on 12/15/and no further billing will occurA refund in the amountof has been refunded back to the Visa cardRefunds take about 5-7business
daysThank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement
Member’s agreement also includes a New Client Checklist which outlines key terms, including the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)At the time that member cancelled his regular fitness membership on 3/19/15, the remaining balance due on his personal training agreement was $Thus, a cancellation fee in the amount of $(half of $840.00) was required to terminate the agreement early at that timeOur records do not reflect that member made such a payment to terminate his agreement early and he was properly billed $for the remaining agreement termHowever, we have since processed a refund in the amount of $in an effort to resolve member’s disputePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Management spoke to Mr*** *** on11/25/regarding the cancellation of his monthly billed membershipWe receiveda cancellation post marked 11/18/and a cancellation was processed and nofurther billed has occurredHowever as a courtesy we have refunded months ofmonthly dues in the amount
of $back to the MasterCardRefund take about5-business days to be refunded backMember is satisfiedThank you
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President contacted member regarding his concerns and, in an effort to resolve his dispute, we agreed to cancel the remaining term of his personal training agreement after more months (final bill date will be 3/23/17)
Our District Vice President previously attempted to contact member simply to reiterate our response to her complaint which we have since provided in writingThere are no call logs to reference and the sales counselor who sold member the agreement is no longer working for the company
In addition, it should be noted that as of time of this response, member has completed the initial term of her personal training agreementThus, there will be no further billingHowever, even if member’s personal training agreement had included a provision that would have allowed to terminate the agreement early, at any time, without a fee, there is no provision that would have entitled member to a refund of sessions that she did not use prior to such a cancellationThus, there is no refund owed for unused sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On October 15, 2014, I went into my gym location to cancel, I was told to send pieces of paper to physically mail to their company headquarters and told me that was the only way to cancelI could not call to cancel over the phone, email or fax the form, or just cancel onlineEnclosed please find the cancellation formsThey have been mailed three times since October 15, The mailing addresses were confirmed with local gym before sending outThey have never returned to me with my returned addressesIt’s been about months that they have been charging my account $per month since then($for personal training plus $for gym plus $for kids club)I do not have enough fund from my bank account to afford these prepaid feesI already paid months( first and last) at the time of enrollment
Lastly, I would appreciate confirmation of my final billing date from LA fitness so that I manage my bank fund
Regards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They may have personal trainers now, but what about the first months of my contract? I had tried every trainer they had and was not satisfied Since starting my training, the gym has gone through trainers, general managers and directors of personal trainers numerous times This alone shows that the staff was not goodThe current VP*** was the Director at the time I wanted to cancel and is well aware of the issues that I had The trainers would cancel, not show up or were just not good I am not willing to extend my membership in order to use my training sessions that I have left I had a goal to meet by April 30th which is not obtainable now I wasted my money with the unorganized and unqualified trainers that they had while I was thereThe contract that they had only protects the gym and has no protection for the client It is a total scam and I demand some of my money back I am not wasting $on something that I did not receive.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** They called yesterday but I was workingWith the only person I talked was with the guy signed me upHe said if I want to change my personal trainer because he hire three new onesI told him is not about my personal training is about the programI'm not happy about itI don't put blame on my new personal trainer , the only thing I can tell is that they are lying I never tell them I was happyI put my complaint and I want to keep itI don't want this stupid contract anymore
I don't care if I can switch trainers one hundred times that's not the point
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because of the delayed response from LA Fitness, I missed the deadline to get my health club membership reimbursed from my companyHowever this does not change the fact that caused my complaintThey should not change the account name when I only made changes from one program to another without clearly informing me that account owner was changed.Regards,*** **
The club has hired several more trainers and has plenty of availabilityWe tried contacting member once again but she did not answerNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management has made an attempt to contact *** *** via email per his requestWe encourage him to reply to our email in order to resolve his concernsThank you
LA Fitness offered me a 25% buyout of the contact, it was reduced from the typical 50% I was offered this after talking with the gym managerI reluctantly accepted because it was better than nothing and I had not heard any response from the Revdex.comFor these reasons I am still pursuing termination of the contact at months, which is now, with no termination fees.
If any additional information is needed please ask