Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** They called yesterday but I was workingWith the only person I talked was with the guy signed me upHe said if I want to change my personal trainer because he hire three new onesI told him is not about my personal training is about the programI'm not happy about itI don't put blame on my new personal trainer , the only thing I can tell is that they are lying I never tell them I was happyI put my complaint and I want to keep itI don't want this stupid contract anymore
I don't care if I can switch trainers one hundred times that's not the point
Our District Vice President spoke to member regarding her concernsWe appreciate her feedback and have specifically addressed her concerns with the club’s Personal Training sales team, as this is not the experience LA Fitness wants any of our members to haveWe processed a refund for one month of
membership dues to compensate for her experience
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember’s
personal training agreements ended on 4/9/Thus, she had until 5/9/to complete the remaining sessionsNevertheless, LA Fitness contacted member regarding her concerns and we added complimentary sessions for her to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On October 15, 2014, I went into my gym location to cancel, I was told to send pieces of paper to physically mail to their company headquarters and told me that was the only way to cancelI could not call to cancel over the phone, email or fax the form, or just cancel onlineEnclosed please find the cancellation formsThey have been mailed three times since October 15, The mailing addresses were confirmed with local gym before sending outThey have never returned to me with my returned addressesIt’s been about months that they have been charging my account $per month since then($for personal training plus $for gym plus $for kids club)I do not have enough fund from my bank account to afford these prepaid feesI already paid months( first and last) at the time of enrollment
Lastly, I would appreciate confirmation of my final billing date from LA fitness so that I manage my bank fund
Regards, *** ***
Management made several attempts to contact *** *** regarding an incident that occurred at our *** locationWe have yet to receive a return call and apologize for any misconduct in handling a situation by our staffShould she wish to discuss this further we encourage her to return our
callThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness has made no effort in correcting their mistakeThey allowed non-members to access their facilities using my membership by simply providing information that most business owners like myself consider public which is my phone numberMy complaint was not only due to the customer service but also due to the inconvenience of having to create time to sign up at another gymI was never notified by any of their staff members while this was occurring who allegedly stated they made numerous attempts to call me but my phone records show otherwise
It appears they immediately assumed I was at fault and did not bother attempting to resolve the issue with meHad I been notified, I would have gladly removed my phone number off my account or provided an ID at every check inNot notifying of me this issue in advance, calling the police on me, and having managers accuse me of something I didn't do is dismal customer service to say the least I did decide to take my business elsewhere where members can be accurately identified but my complaint stands with the business since they made no attempt in addressing the issueAs a former member, there was absolutely nothing I could have done to prevent this from occurring unless LA Fitness feels a phone number should not be shared.
In any case, if they have the right to terminate a membership for anyone they believeis breaking the rules then I believe that also gives them right to refuse service to anyone since they do not look at the facts
Thank you
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From:*** ***Date: Sat, Sep 24, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com***Cc: *** ***
I tried to respond in my case but could not
Here is my response:
Ask LA Fitness how many times I used my "membership" and they should tell you ZERO
I paid as a guest once and the next thing you know I was charged approx $every month!!!!!
I DID NOT have a membership with them. Their paperwork is fraud
I called them several times over the last many months and they should hve stopped charging me a long time ago. I should not have had to change my credit card number in order for them to stop charging me for a membership I supposedly signed up for but never used
They are thieves, to prove my point, they have since tried to charge my credit card since I filed this Revdex.com report and they told you they cancelled my "membership". They keep trying to call me because my "credit card transaction is failing". They told the Revdex.com on Sept that they cancelled my "membership" (even though I never signed up for a "membership"). Then on September 16, they sent me an email stating they could not charge my credit card for my monthly "membership" fees. THESE PEOPLE ARE THIEVES AND THEY NEED TO BE STOPPED!!!!!!!
THEY ARE FRAUDULENT THIEVES
I AM ALSO GOING TO REPORT THEM TO MY LOCAL TV STATION CHANNEL "ON YOUR SIDE"
Regards,
*** ***
***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President previously attempted to contact member simply to reiterate our response to her complaint which we have since provided in writingThere are no call logs to reference and the sales counselor who sold member the agreement is no longer working for the company
In addition, it should be noted that as of time of this response, member has completed the initial term of her personal training agreementThus, there will be no further billingHowever, even if member’s personal training agreement had included a provision that would have allowed to terminate the agreement early, at any time, without a fee, there is no provision that would have entitled member to a refund of sessions that she did not use prior to such a cancellationThus, there is no refund owed for unused sessions
Management spoke to *** ***on 2/23/regarding her monthly billed membershipPer her request we haveprocessed an immediate cancellation and no further billing will occurA refundin the amount of $has been refunded back to the *** on fileRefundstake about 5-business days to be
refundedMember is satisfiedThank you
Management contacted *** *** regarding his concerns with his billing information on his monthly billed membershipAs a courtesy we have waived the balance in the amount of $and he is currently in good standingWe advised him to update his billing information to prevent him from going
into a bad status and our clear up process starts againWe believe this matter to be resolvedNo further action will be takenThank you
Management spoke to ** *** on 12/16/regarding the cancellationof *** *** membershipWe have processed a cancellation per herrequest on 12/15/and no further billing will occurA refund in the amountof has been refunded back to the Visa cardRefunds take about 5-7business
daysThank you
LA Fitness offered me a 25% buyout of the contact, it was reduced from the typical 50% I was offered this after talking with the gym managerI reluctantly accepted because it was better than nothing and I had not heard any response from the Revdex.comFor these reasons I am still pursuing termination of the contact at months, which is now, with no termination fees.
If any additional information is needed please ask
Management spoke to Mr*** on 1/19/regarding the accessof his monthly billed membershipAfter explaining that Mr*** has singleclub access and In order to use another facility a $dollar interclub fee or a$dollar upgrade fee would be his options should he choose to use
multiplelocationsAfter discussion we confirmed the refund that was processed for the$interclub fee on 1/1/and offered to change his home club to a betterlocationMr*** accepted and is satisfiedThank youTell us why here
Management spoke to Mr*** *** on11/25/regarding the cancellation of his monthly billed membershipWe receiveda cancellation post marked 11/18/and a cancellation was processed and nofurther billed has occurredHowever as a courtesy we have refunded months ofmonthly dues in the amount
of $back to the MasterCardRefund take about5-business days to be refunded backMember is satisfiedThank you
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to member's account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because of the delayed response from LA Fitness, I missed the deadline to get my health club membership reimbursed from my companyHowever this does not change the fact that caused my complaintThey should not change the account name when I only made changes from one program to another without clearly informing me that account owner was changed.Regards,*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** They called yesterday but I was workingWith the only person I talked was with the guy signed me upHe said if I want to change my personal trainer because he hire three new onesI told him is not about my personal training is about the programI'm not happy about itI don't put blame on my new personal trainer , the only thing I can tell is that they are lying I never tell them I was happyI put my complaint and I want to keep itI don't want this stupid contract anymore
I don't care if I can switch trainers one hundred times that's not the point
Our District Vice President spoke to member regarding her concernsWe appreciate her feedback and have specifically addressed her concerns with the club’s Personal Training sales team, as this is not the experience LA Fitness wants any of our members to haveWe processed a refund for one month of
membership dues to compensate for her experience
As outlined in member’s personal training agreement, all sessions purchased must be completed within days after the end of the initial term, or if client renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember’s
personal training agreements ended on 4/9/Thus, she had until 5/9/to complete the remaining sessionsNevertheless, LA Fitness contacted member regarding her concerns and we added complimentary sessions for her to usePlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On October 15, 2014, I went into my gym location to cancel, I was told to send pieces of paper to physically mail to their company headquarters and told me that was the only way to cancelI could not call to cancel over the phone, email or fax the form, or just cancel onlineEnclosed please find the cancellation formsThey have been mailed three times since October 15, The mailing addresses were confirmed with local gym before sending outThey have never returned to me with my returned addressesIt’s been about months that they have been charging my account $per month since then($for personal training plus $for gym plus $for kids club)I do not have enough fund from my bank account to afford these prepaid feesI already paid months( first and last) at the time of enrollment
Lastly, I would appreciate confirmation of my final billing date from LA fitness so that I manage my bank fund
Regards, *** ***
Management made several attempts to contact *** *** regarding an incident that occurred at our *** locationWe have yet to receive a return call and apologize for any misconduct in handling a situation by our staffShould she wish to discuss this further we encourage her to return our
callThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
LA Fitness has made no effort in correcting their mistakeThey allowed non-members to access their facilities using my membership by simply providing information that most business owners like myself consider public which is my phone numberMy complaint was not only due to the customer service but also due to the inconvenience of having to create time to sign up at another gymI was never notified by any of their staff members while this was occurring who allegedly stated they made numerous attempts to call me but my phone records show otherwise
It appears they immediately assumed I was at fault and did not bother attempting to resolve the issue with meHad I been notified, I would have gladly removed my phone number off my account or provided an ID at every check inNot notifying of me this issue in advance, calling the police on me, and having managers accuse me of something I didn't do is dismal customer service to say the least I did decide to take my business elsewhere where members can be accurately identified but my complaint stands with the business since they made no attempt in addressing the issueAs a former member, there was absolutely nothing I could have done to prevent this from occurring unless LA Fitness feels a phone number should not be shared.
In any case, if they have the right to terminate a membership for anyone they believeis breaking the rules then I believe that also gives them right to refuse service to anyone since they do not look at the facts
Thank you
Regards,
*** ***
The balance in the amount of $for the October and November monthly dues has been waivedNo further action will be takenThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From:*** ***Date: Sat, Sep 24, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com***Cc: *** ***
I tried to respond in my case but could not
Here is my response:
Ask LA Fitness how many times I used my "membership" and they should tell you ZERO
I paid as a guest once and the next thing you know I was charged approx $every month!!!!!
I DID NOT have a membership with them. Their paperwork is fraud
I called them several times over the last many months and they should hve stopped charging me a long time ago. I should not have had to change my credit card number in order for them to stop charging me for a membership I supposedly signed up for but never used
They are thieves, to prove my point, they have since tried to charge my credit card since I filed this Revdex.com report and they told you they cancelled my "membership". They keep trying to call me because my "credit card transaction is failing". They told the Revdex.com on Sept that they cancelled my "membership" (even though I never signed up for a "membership"). Then on September 16, they sent me an email stating they could not charge my credit card for my monthly "membership" fees. THESE PEOPLE ARE THIEVES AND THEY NEED TO BE STOPPED!!!!!!!
THEY ARE FRAUDULENT THIEVES
I AM ALSO GOING TO REPORT THEM TO MY LOCAL TV STATION CHANNEL "ON YOUR SIDE"
Regards,
*** ***
***
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement
Additionally, LA Fitness will no longer attempt to call or pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President previously attempted to contact member simply to reiterate our response to her complaint which we have since provided in writingThere are no call logs to reference and the sales counselor who sold member the agreement is no longer working for the company
In addition, it should be noted that as of time of this response, member has completed the initial term of her personal training agreementThus, there will be no further billingHowever, even if member’s personal training agreement had included a provision that would have allowed to terminate the agreement early, at any time, without a fee, there is no provision that would have entitled member to a refund of sessions that she did not use prior to such a cancellationThus, there is no refund owed for unused sessions
Management spoke to *** ***on 2/23/regarding her monthly billed membershipPer her request we haveprocessed an immediate cancellation and no further billing will occurA refundin the amount of $has been refunded back to the *** on fileRefundstake about 5-business days to be
refundedMember is satisfiedThank you
Management contacted *** *** regarding his concerns with his billing information on his monthly billed membershipAs a courtesy we have waived the balance in the amount of $and he is currently in good standingWe advised him to update his billing information to prevent him from going
into a bad status and our clear up process starts againWe believe this matter to be resolvedNo further action will be takenThank you
Management spoke to ** *** on 12/16/regarding the cancellationof *** *** membershipWe have processed a cancellation per herrequest on 12/15/and no further billing will occurA refund in the amountof has been refunded back to the Visa cardRefunds take about 5-7business
daysThank you
LA Fitness offered me a 25% buyout of the contact, it was reduced from the typical 50% I was offered this after talking with the gym managerI reluctantly accepted because it was better than nothing and I had not heard any response from the Revdex.comFor these reasons I am still pursuing termination of the contact at months, which is now, with no termination fees.
If any additional information is needed please ask
Management spoke to Mr*** on 1/19/regarding the accessof his monthly billed membershipAfter explaining that Mr*** has singleclub access and In order to use another facility a $dollar interclub fee or a$dollar upgrade fee would be his options should he choose to use
multiplelocationsAfter discussion we confirmed the refund that was processed for the$interclub fee on 1/1/and offered to change his home club to a betterlocationMr*** accepted and is satisfiedThank youTell us why here
LA Fitness issued a refund in the amount of $for the difference in the rate charged
Management spoke to Mr*** *** on11/25/regarding the cancellation of his monthly billed membershipWe receiveda cancellation post marked 11/18/and a cancellation was processed and nofurther billed has occurredHowever as a courtesy we have refunded months ofmonthly dues in the amount
of $back to the MasterCardRefund take about5-business days to be refunded backMember is satisfiedThank you
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please allow 5-business days for the
refund to post to member's account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Because of the delayed response from LA Fitness, I missed the deadline to get my health club membership reimbursed from my companyHowever this does not change the fact that caused my complaintThey should not change the account name when I only made changes from one program to another without clearly informing me that account owner was changed.Regards,*** **