Although LA Fitness believes that the terms were clearly disclosed, we have agreed to cancel member's personal training agreement with a full refundWe are not contractually obligated to provided this remedy, but this is being done as a customer service consideration for our memberPlease allow 5-business days for the refunds to post to member's account
Management spoke to *** *** on 10/1/member states he joined due to a nearby location opening up and delays have occurredPer his request a cancellation has been processed and no further billing will occurA full refund in the amount of $has been refunded back to the *** cardRefunds
take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The company did NOT address at all about my request of refund of $(= $-$64.84) $is what I paid as a result of mis-leading by a salesperson at LA Fitness My actual payment would be $if I was not mis-led.]
Regards,
*** ***
Management spoke to *** *** regarding her Annually paid *** membershipShe has been advised that her membership expired 9/1/and is not renewable due to non-payment*** *** does not agree but understands the policyShe has been advised a new membership will have to be purchasedNo
further action will be takenThank you
Management has made several attempts to contact *** *** to discuss her concerns with the monthly billed membershipWe encourage her to return our call or contact her home clubThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
The club has hired several more trainers and has plenty of availabilityWe tried contacting member once again but she did not answerNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made an attempt to contact *** *** via email per his requestWe encourage him to reply to our email in order to resolve his concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness has contacted me regarding the issue after months and finally given me the service I paid forThank you, Revdex.com! If it wasn't for your letter, no
resolution would have been made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President contacted member regarding his concerns and, in an effort to resolve his dispute, we agreed to cancel the remaining term of his personal training agreement after more months (final bill date will be 3/23/17)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed About the 50% payback option in January when I cancelled my membership and was not given a straight answer let alone return phone call until May which Is when I decided to choose that option, however since they neglected to respond to my calls for months when I was told every time I called that someone would call me back I was no longer able to accept the same offer that was offered in January when I was CLEARLY distraught with the situation. Regards,*** ***
Management has attempted to contact Ms*** via phone and email to discuss her concerns. However, we have not received a return callWe encourage Ms*** to return ours calls so we can adequately respond to her concernsThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligationMember will not be charged any more fees for personal training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding the situation and her experience with local management at the *** *** locationUnder the terms of the membership agreement, LA Fitness maintains the right to terminate *** *** membership at any time.
However, she has been given a second
chance to continue as a memberOur Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by *** *** clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). She has agreed to this and her membership has be reinstated, subject to the expectation she complies with these termsMember is satisfied and we believe this matter to be resolvedThank you
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke with Ms*** regarding the cancellation of her monthly dues membershipAs a courtesy, management cancelled her membership and waived the balance of $We believe this matter to be resolved and member satisfied with resolutionThank you
Although LA Fitness believes that the terms were clearly disclosed, we have agreed to cancel member's personal training agreement with a full refundWe are not contractually obligated to provided this remedy, but this is being done as a customer service consideration for our memberPlease allow 5-business days for the refunds to post to member's account
Management spoke to *** *** on 10/1/member states he joined due to a nearby location opening up and delays have occurredPer his request a cancellation has been processed and no further billing will occurA full refund in the amount of $has been refunded back to the *** cardRefunds
take about 5-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The company did NOT address at all about my request of refund of $(= $-$64.84) $is what I paid as a result of mis-leading by a salesperson at LA Fitness My actual payment would be $if I was not mis-led.]
Regards,
*** ***
Management spoke to *** *** regarding her Annually paid *** membershipShe has been advised that her membership expired 9/1/and is not renewable due to non-payment*** *** does not agree but understands the policyShe has been advised a new membership will have to be purchasedNo
further action will be takenThank you
Management has made several attempts to contact *** *** to discuss her concerns with the monthly billed membershipWe encourage her to return our call or contact her home clubThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
The club has hired several more trainers and has plenty of availabilityWe tried contacting member once again but she did not answerNevertheless, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made an attempt to contact *** *** via email per his requestWe encourage him to reply to our email in order to resolve his concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. However, LA Fitness (in the reply provided to the Revdex.com) indicated I am satisfied. I am not. LA Fitness forced me to incur additional expenses (sending my second request to cancel my membership through registered mail with proof of receipt) as well spend additional time explaining their own contract to them and ultimately file a complaint with the Revdex.com. All of this undue burden was necessary for them to do what they should have done in the first place. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness has contacted me regarding the issue after months and finally given me the service I paid forThank you, Revdex.com! If it wasn't for your letter, no
resolution would have been made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President contacted member regarding his concerns and, in an effort to resolve his dispute, we agreed to cancel the remaining term of his personal training agreement after more months (final bill date will be 3/23/17)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed About the 50% payback option in January when I cancelled my membership and was not given a straight answer let alone return phone call until May which Is when I decided to choose that option, however since they neglected to respond to my calls for months when I was told every time I called that someone would call me back I was no longer able to accept the same offer that was offered in January when I was CLEARLY distraught with the situation. Regards,*** ***
Management has attempted to contact Ms*** via phone and email to discuss her concerns. However, we have not received a return callWe encourage Ms*** to return ours calls so we can adequately respond to her concernsThank you
LA Fitness cancelled member's personal training agreement with no further billing or obligationMember will not be charged any more fees for personal training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management contacted *** *** regarding the situation and her experience with local management at the *** *** locationUnder the terms of the membership agreement, LA Fitness maintains the right to terminate *** *** membership at any time.
However, she has been given a second
chance to continue as a memberOur Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by *** *** clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). She has agreed to this and her membership has be reinstated, subject to the expectation she complies with these termsMember is satisfied and we believe this matter to be resolvedThank you
LA Fitness will allow member to use her remaining sessions more than after the end of her agreement
LA Fitness contacted member regarding his concernsWe cancelled the remaining term of his personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)
Management spoke with Ms*** regarding the cancellation of her monthly dues membershipAs a courtesy, management cancelled her membership and waived the balance of $We believe this matter to be resolved and member satisfied with resolutionThank you