J R Furniture USA Inc

To Whom It May Concern;? this purchase was made in the storeOnce we get the standard 20% down, we order productOnce the order is placed there is no cancellationWe held merchandise over daysAnd there is no cancellation, there is a? restocking fee of 20%.sorry for the misunderstanding.?

Complaint: [redacted]I am rejecting this response because:Sincerely,Right before we buy we told the agent to go ahead and show us which pieces are included she showed us all saying that it was a special .?
Also after the deal the charged us dollars which I found before leaving and I thought that they had a good intention and it was a mistake? [redacted]

? Again, since it was picked up the first time it must be picked up the second time or they can pay the outside delivery crew to deliver/pick up the replacement for the $fee

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: Got call from store manager 3/19/17, he...

stated he had new couch to swap out so set up appointment for 3/25/17 when I was available for inspection they removed 1st couch then brought in 2nd, upon inspection noticed it had layer of dust, a long scuff on side and would not recline on one side.  I took pictures and called store manager who stated no problem he would order another and would call in 2 to 3 weeks. Hopefully the next one wont be one they found in back of warehouse and will inspect before delivery.
Sincerely,
[redacted]

Sorry about this we are ordering a new part for the customer the back for her this will take us 6 to 8 weeks to receive. We'll be in contact with her and let her know soon as the part arrives

Complaint: [redacted]I am rejecting this response because: YES, THE PRODUCT WAS 3 MONTHS LATE. IT IS NOT JUST THAT IT WAS LATE. WE DID NOT RECEIVE WHAT WE ORDERED. I DON'T KNOW HOW TO MAKE IT ANY CLEARER. WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED.WE DID NOT RECEIVE WHAT WE ORDERED. THE COUCH IS NOT THE COUCH THAT WE ORDERED. THEY JUST THREW IN ANY OLD COUCH BECAUSE WE WERE CALLING EVERY DAY. WE DID NOT RECEIVE THE COUCH THAT WE ORDERED. WE DID NOT RECEIVE THE COUCH THAT WE ORDERED. WE DID NOT RECEIVE THE COUCH THAT WE ORDERED. NOW I AM FORCED TO PAY ON A COUCH THAT I DID NOT ORDER OR HAVE BAD CREDIT. THAT IS BLACKMAIL!!! HOW CAN COMPANIES GET AWAY WITH THIS? I THOUGHT THE Revdex.com WAS THERE TO HELP THE CONSUMER. OBVIOUSLY I WAS WRONG.Sincerely,[redacted]

[redacted] purchased a leather sofa and loveseat on July 30th, 2014. They received the furniture shortly after that date. A couple weeks later they called to say that they were not happy with the way it looked and that it had excessive "crushing" after a few days use. They emailed...

pictures and upon inspection we didn't see anything wrong nor did we see any crushing of materials. They demanded  their money back. According to our company policy, there is a 20% restocking fee on any cancelled orders. This is also mentioned on the invoice that the customer signed at the time of the sale. At the time, the customers elected to not exercise this option. The furniture purchased is still covered under the manufacturer's limited one-year warranty. At the customer's request, we would be pleased to send a licensed technician to their home to inspect and assess any issues regarding the furniture.

Hello,
This is [redacted]
Thank you for your assistance in this complaint.
Anita (or Bonita?) from JR furniture in a different location was able to secure a sectional in the correct configuration from the store in Gresham. Why the Hillsboro store wasn't able to do this? I still dont know. I'll...

consider the matter resolved.
Thanks,
[redacted]

HI [redacted] MY NAME IS ANTONIO AND IM THE STORE MANAGER AT JR FURNITURE HILLSBORO LOCATE AT 6101 SE TV HWY HILLSBORO OR 97123. REGRDING CUSTOMER [redacted] #ID [redacted]. I HAVE TALK TO CUSTERMER  WE DELIVER THE MERCHANDISE 4 TIME BUT THEY REFUCE TO RECIEVE BECAUSE HE SAID IS DIFERENT COLOR...

WICH IS SAME MODEL NUM SAME PRODUCT SAME COLOR I PERSONAL ORDER 3 MORE TABLES TO MEET HIS SATIFACTION BUT SAME RESULT.I TALK TO MR [redacted] AGAIN  AND I HAVE TOLL HIM TO COME TO STORE AND I WILL PERSONAL PUT ALL THE TABLES TOGETHER TO HAVE HIM CHOSE WICH ONES HE LIKE HE SAID NO TO DELIVER ONLY IF WE COULD GIVE HIM 50% OFF OTHERWISE HE DONT WANTED. I DO HAVE THE END TABLE TO DELIVER WHEN CUST READY

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

The customer now has the product.  We do not take things back and issue refunds after the product is in the home.    We have certain pick up hours which are posted both on our counter and on the wall behind our counter; we will not do load outs on days that the warehouse is not open....

 This customer was taken care of by getting a free delivery.

From: [redacted]  Sent: Sunday, July 30, 2017 11:15 PM Subject: complaint...

#[redacted].The matter has not been resolved.After my complaint a rep contacted me. I was told they would order replacementParts .... if they can find them. .. as of July 30.....couch still broken...Please keep it alive[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

On the original paperwork, which the customer signed, only the mattress and not the box-spring was sold to the customer.  When the customer came to pick up the mattress, he said that he ordered a box-spring. Michele then explained that he didn't pay for a box spring and that we would give him...

the maximum discount of 20% off.  During this time the warehouse man loaded up the boxspring into the customer vehicle.  The customer refused to sign the delivery slip and Michele told the W/H guy to unload the box spring.  At that time the customer took a swing at the W/H guy.    Though out the entire exchange the customer was swearing and cursing.

The customer purchased this product in July of 2014.  We are now in Nov. of 2015.  The purchase is one year and four months old.  It states in the policy paperwork that was signed at time of purchase that we do not do refunds.  No where on any of the paperwork does it say that we...

will deliver to this customer.  It states that the customer will pick up from the Lakewood store.  We have never and will never deliver to Eastern Washington.  That is not a service that we offer.  At this time, and because the purchase is so old, the customer must either pick up the product or lose her deposits.

This customer picked up their furniture which means they have to pick up the new and return the damaged.  They were given a choice of three warehouses to pick up from, not just one. The table is on order and the customer will be called when it comes in.  They will then have to choose one...

of the three warehouses to pick/drop off up from.  We do not cancel orders that have already been fulfilled.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response...

because:They broke their own contract!!!  They did not deliver on time, what they did deliver was not what we ordered. They will not speak with us about this matter. They do what they want and wash their hands of us. It is highly unethical and should be illegal to treat people like this. This is fraud!!  Bait and switch. Take over 2 months to deliver, then don't deliver what we ordered and still charge us for it. It is stealing being forced to pay for something you didn't get. It is disgusting that companies can get away with robbing customers.  If Revdex.com cannot us up, I will turn to social media for help.Sincerely,[redacted]

Ms. [redacted] will be receiving a refund of the original delivery charge in the amount of $143.78. All refunds that a debit card was used will recieve a written check. The check must be processed through our Corporate Office According to our terms of service JR Furniture has a processing time of 14...

days from the requested date. Also, in our terms of sale the Pick up Hours are listed stating that the customer can not pick up on Mondays, there was a copy given to Ms. [redacted] on the day she ordered. Attached is the terms of sale signed by Ms. [redacted]. JR Furniture