J R Furniture USA Inc

Revdex.com:
JR Furniture is now suppose to deliver my furniture this morning between 10 and 11am. I will contact you again if this doesnt happen. Thank you  [redacted]
My furniture arrived today @ 11:30 am. As far as I know all is now good and resolved.  Thank you...

again. [redacted]Sincerely, [redacted]

This product was fixed by the technician but the customer was not happy with it.  So, we told him we would exchange it for him.  Since the customer picked up his purchase, he is responsible for bringing the damaged one back to us and picking up the new one.  We can deliver for $79 as...

the customer has been told.

The product was ordered as we do not sell our floor models.  It is sitting in the warehouse waiting for this to be resolved.  It clearly states on the policy sheet that was signed by the customer that all orders that are cancelled will receive a 20% restocking fee.  We have not charged the customers credit card anything as we don't keep the credit card numbers.

As stated on the invoice that was signed by the customer, all time frames are approximate.  Delays can happen with any manufacturer.  The customers product was delivered on 5/2/15 as promised at no charge to the customer.

This issue has been resolved.

We have sent a factory authorized technician out twice to look at this at the customers request.  It is within factory standards. We will not replace something that is within factory standards.

The customer was delivered what they purchased.  Again, we are not responsible for manufacturer delays.  We do not reimburse for cancelled plans.

Complaint: [redacted]I am rejecting this response because: The furniture was not ordered it was on their show room floor we paid for it and called the next day to cancel. The next day we checked on the internet and found 40 some bad reviews so we decided not to take it. We called the furniture store to cancel our order we wanted to cancel on the second day because their policy stated you cannot cancel after the third day. The store said  they could not cancel we  would have to wait until the third day because the boss was out. We said no because your policy states we cannot cancel after the third day so we called visa and won that dispute. We paid for this furniture on 4/12/2016 at 3:59PM and on 4/13/2016  we are being charged $574.09 for restocking something that was never orderded. This is not fair they are unethical and totally in the wrong we deserve our money back!    Sincerely,[redacted]

In response to this claim the Manufacturers warranty does not cover wear on the furniture caused by use. The customer has already contacted the GBS warranty company and the claim was denied. Our company has told the customer we are unable to issue any credit for these items due to the fact the...

furniture issue is caused by use.

Complaint: [redacted]
I am rejecting this response because: This is the reason, I call it bad customer service. I, as a customer is been following up with the manager and the business unit whereas I expect it to be at least mutual. Let me clear the lies that have been said. I went to the store, the manager showed me 2 more tables which were poor quality and mismatch again. I tried to resolve the issue and told the manager that -1) Side tables are not sturdy and I see couple of scratches on the table. However please fix them and send them. Since I had to wait for such a long time and still not getting what I asked for, please let me know what kind of discount you can offer on these low quality stuff which I did not plan to buy as per the deal.2) Manager was happy that we are heading in a direction to resolve the issue and told me that he would talk to his manager and let me know if they want to offer 0%, 10%, 50% or 100% discount.  I am still waiting for the call. 3) Regarding the statement that the manager made about placing the order 4 times or 40 times, I do not care. If I am planning to buy oranges and paying for oranges, I need oranges. If someone sends me bananas 4 times, I have no other option to reject the shipment and send the bananas back. I hope that makes it easy to understand. Last but not the least,  WHY AM I STILL WORKING WITH THE SAME PERSON WHO DOES NOT HAVE THE CAPABILITY TO RESOLVE MY ISSUE FOR THE PAST 4 MONTHS. IS THERE ANYONE ELSE AT JR FURNITURE WHO CAN TALK TO ME REGARDING THIS ISSUE.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I showed up to pick up my furniture on tuesday and they did not have it at their facility. I am currently unable to find help to pick it up again. 
Sincerely,
[redacted]

This furniture will be available 8/29 and waiting for the customer to pick up when she is available Tues-Sat 12-6pm.

We are sorry for all problems with the order and delivery the delivery was done for free no charge on Wed June 9th.

Complaint: [redacted]I am rejecting this response because: their technician did not fix the problem. He could not. I am only asking for the replacement since he could not fix it. If he could I would have kept the current item. The store manager said she would schedule delivery which is a written guarantee that they would deliver the replacement since they could not fix/repair the current piece.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
We are 100% sure that at least the sofa that was delivered the second time was the displayed sofa, it has a small cut that we saw in store and one side of the sofa is lower than the other one from the usage. 
[redacted]

The General Manager, which helped the salesperson write up the order, the chest was not part of the order.  The sales tag on the furniture say's 4-pc set
which included the bed, dresser, nightstand, & mirror.  The customer signed two different sales order forms, neither one has the...

chest on the paperwork.

Complaint: [redacted]I am rejecting this response because: That is completely untrue. I was told if it was replaced again that NONE of our pieces would be covered under warranty anymore. Again, what good is a 5 year warranty if it is not good for 5 years. Clearly you didnt read my complaint.Your technician came, stood in my living room, didn't even LOOK at the parts. Just went "ahuh ahuh" and walked out. Didn't even attempt to look at my couch. My husband on the other hand, turned the couch over and FIXED THE COUCH himself. There is absolutely no reason to replace my couch now. however, When your own service manager is telling us that we should destroy our couches prior to the end of the warranty so we could get a new one! That should have been enough of a heads up that I would be having these issues. Talking in circles, giving vague answers, etc. The spring that was installed too tightly onto the couch is a manufacturer defect that has been fixed by my husband because he is clearly able to do the job that your subcontracted technicians couldn't. 
 
Again, this is absolutely not satisfactory by me. I stand by the resolution I want. I am not okay with a couch that constantly breaks that I paid big money for. Sincerely,

Hi [redacted] my name is Antonio H[redacted] I am the store manager at JR Furniture in Hillsboro. I have ordered a new sofa and it should be arriving by the 10th of April. Ref#[redacted] customer [redacted].

We are sorry that the extended 5 year extended warranty is not covering the issue. And the factory warranty is expired, but to go beyond that to try and  help out the customer we are going to send our service tech our to her home to repair best as possible.

Complaint: [redacted]I am rejecting this response because:
JR Furniture has finally repaired the beds and the $109.38 refund was processed on 12/22/15. With all of the many and ongoing issues that have occurred over the past 4 months I am requesting a discount on the furniture I purchased at full price which was about $4,500. Sincerely,[redacted]