J R Furniture USA Inc

I bought a love seat on February 19, I was told to come pick it up Tuesday February 27, by the salesman Brian R*** My husband works nights so he had to make changes to get up and go pick up the couch We get to the store and we were told the couch wasn't there and they couldn't tell us exactly when it would be there Their warehouse is in Chehalis Washington, minutes from the storeI asked if I could get free delivery whenever it came in and I was told No My only options were to wait for the couch or take the floor model with no reduced price I took the floor model but I'm not happy with they way they were or my options I feel if I'm told to come in on a certain day to pick up something that I paid for, then I should be able toAnd if they dropped they ball they should be willing to do something extra to make up for it I didn't ask for a lot I truly would have been fine with free delivery and I would have waited for the couchNow I have a couch that isn

I will not buy from JRs furniture ever againI purchased a couch the end of February it took two weeks to deliverTowards the end of April the stitching started to unravel on certain parts an what they did was sent some one to stitch, it's very noticeableNow in other spots it's starting to do the sameThey sale horrible quality furnitureI had my couch a month and a half brand new before it started to unstitch

I ordered a sectional in store and was told it was in stock with two available Two weeks later one was delivered The delivery people were unable to get it to assemble and it had scuff marks, tears, and a broken wedge back 3rd party delivery would not take back
I called the store and it was admitted that the didn't have one in stock and they had sent me the floor model without my consent I had paid for a new couch
This has been a week ordeal Thus far they have only been willing to offer me store credit or an unsatisfactory sum of (

My experience with the Jr furniture store in hillsboroIt's been a nightmare I never got my furniture I order and and at the end they brought me a display one and all broken with out telling meSo I didn't took it and I ask for my money back and it's been weeks and still no money backI call the store and they say I was suppose to get a check by mailBut at first they said they will reverse it to my debit card Until now noting is back on my card or anything by mailVery frustrating

BEWARE!!
I definitely do not recommend this place! I'd rather shop at *** or even go to *** *** before I ever go to this furniture place in my lifeI had ordered a chest and was told it would be there within two week so I was ok with waitingThe two weeks past and I did not receive a phone callSo I decided to call, and was told that they had to check and I will get a call within the next minutesI waited, and when I received the phone call they told me that my chest was there and ready to pick upI wondered how long it had been there already and why they didn't call, but that didn't matter as long as it was hereMy husband and I picked up our chest on December 26th, very excited, because this item was for our nurseryOnce we got home and opened it within the next few hours the back leg was completely brokenI got very upset, because this is something they did before it was packed, but they packed it and gave it to us anywayI called the store very upset and Antonio which is the salesperson who helped us said well you can bring it back and we can reorder one and it will be here in weeksI can't wait another two week I was do any momentSo I told him that I can't wait again and that I would like a refundHe replied with "ok we can give you a store credit." First of all why would I want to shop again at this horrible store and second why should I get a store credit when this was their faultI told him I don't want a refund and I want my money back and he told me that he can't do that only the manager who's name is also AntonioI went in that same day to drop off the broken itemI was not given any form of proof that I had dropped off the chest so I asked Antonio to write on the receipt that it was dropped off and to sign, and he did
My husband went back into the store on December 27th, and was told we will receive a refund within daysIt know has been two weeks since we were told we would get our refundOn January 8th, I called the Hillsboro store and was told the manager was a different locationSo I contacted the Hubbard store and was told he would call me back as soon as possibleI never received a phone call from him at allI had also previously called him the week before and never returned my call eitherI decided to call the Hillsboro store again to see if anyone can give me an update on my refundI was put on hold and Antonio who was the salesperson who helped us answered and said that they accepted and I should be getting it soon and he will give me a call back with an updateIt is now January 10th, still no refund and no phone call from themI will not let scam us or get away with thisI will keep calling them until they return my money back!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Purchased chair and couch and Love seat in April Delivered ~weeks ago, mid-June The Love seat is already brokenI called JR Furniture to complain July 10thThey said that they would have a repairman contact me within hoursWhen I called they tried to make me feel guilty...so I also filed a complaint using their on line system
It has been over hours and Still no response

After delivery of furniture we noticed issue with arms on sideafter several attempts to contact and set up appointment for repair with Antonio who we were told was the one to handle warranty issueFinally set up appointment weeks later, when they looked at issue he stated it was a factory defect, he took pictures and stated Antonio would be getting ahold of usAnother weeks went by and nothing so I contacted Antonio he stated he didn't no of any problem did have pictures and new nothingHe said he would contact repair guy and call me backweek later nothing so contact Antonio again and he said he would have repair guy call me, so I said what for when they already stated it was factory defect, He then said he would look at issue himself and set appointment for pm on Monday, when pm came around and no Antonio I calledAntonio answered and I said a call would have been nice if he could not make appointment, and he didn't no what I was talking about, then stated he would b

Purchased a sectional sofa in May 'Was sold a warranty that did not cover bonded leathermonths later sofa began to peel and rip at seemsTried getting a hold of Terra, Manager Tacoma, since June by either going in the store, calling, and email Sept she said she forward my email to her bossI emailed Terra times and called between Sept- Nov for a response, and got nothing(Have copies of all emails)Finally called Tukwilla office and got a hod of their managerManager said she "doesn't give her name out, but it was "Sam." She said eventually, Her response to my problem...."What do you expect, your sofa was made in China? We won't honor or fix anything for you." I asked to talk to owner, but she wouldn't give me his nameEventually she said his name was "Paul." I told her I would like "Paul" to call meShe claimed he was out of town and he "wouldn't call me back anyways; he'd have her call me and she doesn't want to talk to me again." weeks later, still nothing

On 9/I bought a sofa at JR Furniture for $+ $deliveryJon helped me select a sofa for my third floorHe recommended a sofa with a removable back for the third floor deliveryHe said it would be ready by the end of the next weekMy receipt had an estimated delivery of 3-weeksI called on 10/for an update and Mark told me their system was down so he would call me backHe did not and I called again on 10/Antonio told me my sofa was ready for delivery 10/and he would call me the day before to set a timeI did not hear back and called before JR closed 10/Antonio said my sofa was not in and would be in TuesdayOn 11/I called for an update and Jon said he would leave a note for Antonio to call meI did not hear from Antonio and called on 11/Antonio said he never got a message, but my sofa was due Monday and he would schedule a delivery for TuesdayOn 11/Antonio called to tell me my sofa did not arrive and they would deliver a temporaryHe told me i

Purchased a glass living room coffee table set from JR Furniture in Hubbard, Oregonend tables and a coffee tableThe end table shattered and caused serious injuries to myself, my daughter, and my fianceeNo items were sitting on the table, not even a table lampSimply tounched the table to move it over a couple of inches and it exploded! Supposedly tempered glass; caused severe cuts to my daughter’s legs, my legs, and my fiancées handsManager, Antonio in Hubbard said he talked to his District Manager and they would not help us because it had been over one year from purchaseBasically told us to go ahead and get an attorney and sue them if I wanted to! Absolutely unacceptable! They won’t even come out and pick up their defective dangerous items or order a replacement glass top so we can give the set to the Goodwill or attempt to sell or give away! Told us to go to a glass shop and order it ourselves! Will never buy fr them again!

Last Wednesday the sofa was brought for delivery, but it turned out to be the wrong oneWhen I called JR Furniture, the salesman who answered called their corporate office and discovered the sofa I ordered was discontinued and would not be comingHe said I could cancel my order and pay a 20%
restocking fee per policyI later talked to the store manager who said the same thingI threatened to contact my credit card company and consult legal help since a restocking fee on a discontinued product makes no senseHe then said he would call corporate and see what they could doI called yesterday for an update and he said I would be receiving a full refund within days
Thanks,
Blaine

THE REFUND WAS PROCESSED ON FRIDAY 11-4-

I purchased my couch about years ago from JR Furniture and they sold me on a year warranty programI recently had a small rip in just the fabric of my couchI sent all documentation/pictures to the warranty company GBS Warranty and was told they would contact me in daysA week and a half later I never heard from them so I calledTheir response was a simple " That's flaking not a tear and your claim is denied" I decided to call J R furniture to express my frustrationI called times over a period of a week before receiving a call backI talked to a man who claims he was the manager (Paul)He as well gave a nonchalant response saying it looked like a small nick and not a FULL tear and there was nothing he could doHe proceeded to tell me I should have called J R Furniture first and they would basically would have coached me on what to say to GBSThat is called fraud! I told him I wanted my money back for the warranty program or for J R to replace that section of my couc

The customer had purchased sectional in August, We had replaced the sofa in because it was beyond repairThe customer started having issues with the same piece in September We had send our technician for inspectionUpon inspection he stated that the sofa had multiple issues and
this is something that is not covered under the manufacturers warranty. The customer had purchased the extended warranty which is good for yearsAccording to the extended warranty company if they are replacing a piece than that piece is out of warrantyWe have already replaced that piece once and as a courtesy were willing to replace that piece one more time which than they wont have any warranty on the sofa but still have warranty on the other piecesThe customer didn't want the piece replacedWe have tried to explain that once a piece is exchanged than it doesn't have warrantyWe are sorry that the customer is having issues but we did everything that we could do on our end

Bought a couch and mattress fornpickuoWe're told we had to wait for mattressReceived a call to pick it up and we're told we couldn't pick it up on that dayCame back and the mattress was missingReceived the couch only to find it was missing pieces and was incorrect itemAsked for a refund on the order and was told they could not offer a refund and that we were stuck with the orderAfterwards they stated we would have to pay for the mattress to be deliveredWhen we refused and asked again for a refund, we were told this was a custom order and they could not offer a refundThey stated that they would find our order and deliver it Friday at their cost but would not refund us as no one in the company was able to do a refund

Sales Order: ***, Date of Purchase 03/04/
When dealing with our salesperson Asif, Khan we informed him that if we are going to order the items listed on our sales order that we need to have it no later then 03/23/as we wanted to surprise our daughter with a new bedroom, he informed us this would not be a problem as everything was in stock and should arrive no problem from California
Well when it came to such date just waiting for these items to finish the room and wanting to purchase a mattress from you also once the items came it this did not happenWe contacted on date referenced and we were told that it was still in transit and would be there 03/26/which wold technically be one day over the max week windowI informed the manager of the store that I would like my deposit back as now I need to find a bedroom set in a hurry, he informed me that this was not an option and I would have to wait and pay for the items when they came in, not willing to work with

We will order the armless chairs and the chaise from our warehouse. We will give you a call when they come inYou will need to bring the damaged pieces to exchange for the new onesIf you want this to be delivered there will be a charge of $in cash to the driver

I purchased some furniture and it smelled extremely toxicFamily members got severe headaches, vomiting and breathing problemsFurniture was moved to another room in order to off gas so that we would not be exposed to the dangerous chemicalsThe toxic smell of the chemicals did not dissipate over days of ventilating in a separate room with the window open and a fan goingThis smell is beyond any of the typical odors that come off of new furniture and is unlike any that I have ever encounteredIt is extremely pungent and causes me to almost vomitContacted the store to try to get them to take the furniture back and they refused, even offered for them to take the furniture back for free and they still refusedThe store offered the floor model, but the same issue could still exist with this as wellI have also contacted the EPA to see if there is anything that can be done about thisI have heard of other stores that would gladly assist with this type of thing and take back the

This complaint falls under both delivery issues and customer service issuesI went into JR Furniture on May 26th, and purchased in full a couch and love seat setI told the salesman that I needed it delivered on June 6th, because I would be out of the country until that date and he promised me that I would get my delivery on that date since it was so far outI go on my trip and when I get back to the states on June 4th and I see that I have two voicemails from JR trying to schedule my delivery, so I call them immediately and get told that they could not confirm my delivery because no one in the store could do so on the weekendSeemed strange to me that no one could confirm or schedule a delivery on a weekend knowing that in retail most of their business is done on the weekendSo I wait and call them again Monday, June 6thOnce I called they confirmed my delivery for that night between 4-7pmAbout an hour later they call me back and say that my furniture is not in their