J R Furniture USA Inc

Complaint: [redacted]I am rejecting this response because:
I emailed JR Furniture within two hours of receiving the latest response from JR Furniture which was sent to be by the Revdex.com. I had not been made aware previously that the the parts were now available. Even though I emailed the company throughout the week Kristen was not able to even schedule or offer any available times that a technician could come out to repair the bed. This is quite unreasonable if they actually have the parts as they are asserting. I am also having an issue regarding a refund. On 10/09/15 I ordered some additional furniture but I cancelled it on 11/08/15 when I was made aware that the furniture had to be made and that there would be no definite delivery date. They have refunded the majority but I am still missing $109.38. On 11/30/15 Kristen confirmed that I was still owed this amount but almost a week later and there is nothing on my card. So here I am 3 months later and I still need the bunk beds that I ordered repaired. Sincerely,[redacted]

There was a dye-lot issue with the set not matching from the first delivery. We did rectify the issue and delivered a new matching set to the customers home in the color they had wanted. The sofa/loveseat delivered the 2nd time did not come from our floor display. There is no further discount we can...

offer.

THE CUSTOMER WAS REFUNDED BACK THE ENTIRE AMOUNT OF HER C/C ON 7-21-16

Complaint: [redacted]I am rejecting this response because:Sincerely,Right before we buy we told the agent to go ahead and show us which pieces are included she showed us all saying that it was a special . 
Also after the deal the charged us 75 dollars which I found before leaving and I thought that they had a good intention and it was a mistake [redacted]

All refunds that were due to the customer have been processed.  We can not and will not refund for the bunk bed.  The parts came in but before taking to the customer we decided to check them so no more problems would arise.  Upon inspection one of the pieces had damage on it.  That piece has been reordered and the customer will be called when that part comes in.

The above consumer filed claim #[redacted] on 1/4/16 for possible frame damage to their sectional.  Frame breakage is covered under the protection plan they purchased.
We dispatched a technician and were advised that there was no frame breakage rather it was a bent spring and spring cage. ...

This is not covered under the protection plan.
 
 
Janie C[redacted]
Sr. Call Center Manager
GBS Enterprises / GBS Warranty Services, LLC.

Again, since it was picked up the first time it must be picked up the second time or they can pay the outside delivery crew to deliver/pick up the replacement for the $79 fee.

Complaint: [redacted]I am rejecting this response because: I canceled the order within 24 hours we ordered at 3:30 on 4/12/2016 and canceled the next on 4/13/2016 day how could JR Furniture possibly have had the furniture in storage, they are not being truthful!! I cannot beleive we were charged $574.09 when their contract states you cannot cancel after the third day it is my understanding it iis law that you have the right to cancel withinn 24 hours. This is absolutely wrong and unethethical We are totally being ripped off by this furniture store again what is the next step we can take to stop this from happening to anyone else? Sincerely,[redacted]

We are  sorry about the length of time to resolve the repair issues. This is leather match upholstery as stated in maufactour description in the attachment. We do have parts on order for the repairs at this time but we are willing to issue a $500.00 credit to the customer and allow them to keep...

the furniture as it is now.