J R Furniture USA Inc

Purchased a glass living room coffee table set from JR Furniture in Hubbard, Oregonend tables and a coffee tableThe end table shattered and caused serious injuries to myself, my daughter, and my fianceeNo items were sitting on the table, not even a table lampSimply tounched the table to move it over a couple of inches and it exploded! Supposedly tempered glass; caused severe cuts to my daughter’s legs, my legs, and my fiancées handsManager, Antonio in Hubbard said he talked to his District Manager and they would not help us because it had been over one year from purchaseBasically told us to go ahead and get an attorney and sue them if I wanted to! Absolutely unacceptable! They won’t even come out and pick up their defective dangerous items or order a replacement glass top so we can give the set to the Goodwill or attempt to sell or give away! Told us to go to a glass shop and order it ourselves! Will never buy fr them again!

Complaint: ***I am rejecting this response because:
I emailed JR Furniture within two hours of receiving the latest response from JR Furniture which was sent to be by the Revdex.comI had not been made aware previously that the the parts were now availableEven though I emailed the company throughout the week Kristen was not able to even schedule or offer any available times that a technician could come out to repair the bedThis is quite unreasonable if they actually have the parts as they are assertingI am also having an issue regarding a refundOn 10/09/I ordered some additional furniture but I cancelled it on 11/08/when I was made aware that the furniture had to be made and that there would be no definite delivery dateThey have refunded the majority but I am still missing $On 11/30/Kristen confirmed that I was still owed this amount but almost a week later and there is nothing on my cardSo here I am months later and I still need the bunk beds that I ordered repairedSincerely,*** ***

I bought a custom sofa from JR Furniture & Mattress that is manufactured by Stanton sofasThis particular manufacturer, JR Furniture claims that it takes about to weeks to be built and ready for deliveryEight weeks go by, I don't hear from the store, so I callI ask them where is the sofa, they tell me that they do not know, that they need to contact the manufacturerJR Furniture calls me back saying that the manufacturer is having supply issues or something to that effect and that it's going to take another two weeksJuly 10th comes around, I do not hear from JR Furniture, so I call themSame story, that they do not know where it is and need to contact the manufacturerJr Furniture calls me back saying that it is going to be another to weeksAt this point they are giving me free deliveryI get a voicemail on August 7th that the furniture is at the store
On the 9th August, I head to the store that afternoon to pay the other half that I oweI'm talking to

The technician had called Wednesday and Thursday and left messages for him to call to schedule for repairAt least the customer answered today when they called again and he is scheduled for July 19th

On Saturday April 16th we purchased a sofa love seat for our Daughter at $Invoice number ***The salesperson was great stating we have a bunch of those in stock and we arranged deliveryNo mention was made of return timelines or feesand we signed for delivery and the sofa setThe next day learning our daughters boyfriend had already purchased a sofa we decided to cancel our orderWe were under the impression the store was closed Sunday due to the fact the stock hours were scratched off the front door for Sunday, that was an incorrect assumptionWe called in what we thought to the earliest time Monday at 10AM and informed them of our decisionThe time we assumed them to be open at that point was hours after our purchase in fact it was hoursWe were told they were having computer issues and after two days of calls to make sure it was ok we got a call about their 20% restocking feeThe sofa wasn't a special order nor was it restocked, the explanation was that tha

Cmplt Type: Refund / Exchange IssuesProblem: My name is *** *** and I have already made a complaint against Jr Furniture Store and they were suppose to send my refund of $to my account within 10-daysmy refund was not sent back into my bank accountI would great-fully appreciate it if you would look into this matter for meThank YouDesired Resolution: RefundDesired Outcome: Have the money deposit back into my account!

How the warranty works with this manufacturer is that from day one if there is a issue it has to be dealt with the manufacturer directlyThe customer refused to do that as she said that she bought from us and we have to take care of itI understand what she is saying but different manufactures
have different claim proceduresWe have ordered her the replacement piece and it should be coming in couple of weeks

My apologies for not updating youThe sofa was delivered as schedule on Tuesday the 27th so the matter was resolvedI appreciate your continued follow up.
Thanks,
***

I was visiting my son in Oregon and wanted to purchase a bedroom suite for him to be delivered while I was there I went to JR Furniture and was told by the salesman John H*** that the suite would be delivered on Wednesday July even if they had to send the floor model Several calls on the 6th resulted in the suite not being delivered and excuses made for the delay As my son works nights, we were prepared to accept the suite and his discussion with the manager "John" was also unacceptable I would have gone somewhere else to purchase if I had been told the suite could not be delivered in time This is a terrible business practice and I would not deal with them again or recommend them for any reason

I purchased Furniture prior to finalizing a deal on a house, the deal fell through and I purchased a different houseThey would not deliver to the house I ended up purchasing, because it was two miles out of their mi delivery distanceI then had to go pick up the furniture, when it came to refunding my delivery charge, they informed me they would not refund it immediately and that they would mail me out a checkThis was never told to me when I purchased the furniture originally, or when I called and talked to the manager about the delivery issueHe never informed me that I would have to wait to get the delivery fee refundedThey didn't have to wait to get their money, when I purchased it and gave them a delivery fee, they got it right awayBut according to them, they don't have a 'system' in place to refund me my moneyNow that I have gone through all this hassle, told them last week that I would be here this week to pick it upThey tell me they dont have it here! They only

October 25, 2018To whom it may concernWe, my husband and I, are writing you as a complaint.  We have purchased a sofa and chair from J & R Furniture in Tacoma, subsity of Lakewood.Enclosed is a copy of our purchase.  In July, of 2018, we ran into manufacture problems of fabric content, loose threads and basic wear and tear.  I have used the chair mostly as a comfort chair due to my surgery, last May, 2018.  We talked to the management, they wrote up a repair and also send me a yard of the furniture fabric.  We told them that we would be on vacation from the 23rd of July until the 8th of August.  We went on vacation and had a phone call during our vacation towards the end.  Could not be home and did not have a person present to help.  Called when we returned, no answer, went to the store, plus a few phone calls, never heard anything, crossing the toll bridge at least twice, paperwork written again and never

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I do need it noted this was a complaint
against JR Furniture and not the repair company. Retailer lied and told repair company I wasn't happy with their response. That is absolutely NOT TRUE. The repair company did everything in their power to get the job done in a timely manner
Sincerely,
*** ***

The customer now has the product We do not take things back and issue refunds after the product is in the home We have certain pick up hours which are posted both on our counter and on the wall behind our counter; we will not do load outs on days that the warehouse is not open
This customer was taken care of by getting a free delivery

The technician had called Wednesday and Thursday and left messages for him to call to schedule for repairAt least the customer answered today when they called again and he is scheduled for July 19th

On 9/I bought a sofa at JR Furniture for $+ $deliveryJon helped me select a sofa for my third floorHe recommended a sofa with a removable back for the third floor deliveryHe said it would be ready by the end of the next weekMy receipt had an estimated delivery of 3-weeksI called on 10/for an update and Mark told me their system was down so he would call me backHe did not and I called again on 10/Antonio told me my sofa was ready for delivery 10/and he would call me the day before to set a timeI did not hear back and called before JR closed 10/Antonio said my sofa was not in and would be in TuesdayOn 11/I called for an update and Jon said he would leave a note for Antonio to call meI did not hear from Antonio and called on 11/Antonio said he never got a message, but my sofa was due Monday and he would schedule a delivery for TuesdayOn 11/Antonio called to tell me my sofa did not arrive and they would deliver a temporaryHe told me i

I purchased a couch 9/The price of the couch was advertised at $We were given options to pay, pay cash up front or finance the couchWe decided to finance the couchThey have been deducting $a week from my bank accountSo far I have paid a total of around $for the couchI just found out today that the couch was not the advertised price, instead it is $Not one person who worked with us let us know thisI am paying $more than what I was told
In addition, the couch was deliveredThere are spots that are torn or damagedI have reached out to the company and they told me they would have someone come out to repair itThat was months agoI have not been able to reach a manager via phone, no one will call back or respond to my emailsSo not only was I sold a damaged couch, but I was also over charged $

Complaint: ***I am rejecting this response because:
JR Furniture has finally repaired the beds and the $refund was processed on 12/22/With all of the many and ongoing issues that have occurred over the past months I am requesting a discount on the furniture I purchased at full price which was about $4,Sincerely,*** ***

I purchased furniture in the evening of August 6, and verbally cancelled August I cancelled within the three business days, I spoke with the representative and clearly told him to cancel my order on August via phone The delivery was not scheduled until August I have called to speak with the Manager Paul but he has been either with a customer or not availableThe option of reselecting was considered but for fewer items it was more expensive This company is charging me a restocking fee and a cancellation fee of $
With personal medical issues with my spouse, I have been unable to go to the store I’m their returning customer and I’m surprised they are charging $for a cancellation/restocking fee when I cancelled within the three days I disagree and I am disputing this amount
I would like a clear copy of the purchase agreement showing my signature and date

We purchased dining room furniture on 4/12/for $2,On 4/13/we canceled that order due to bad reviewsJR furniture's policy is that you cannot cancel after the three days so we made sure to cancel on the 4//& called JR;s they stated we could not cancel because the manager was not thereWe called visa and started a dispute and were credited back our $On our June 21st visa bill we were charged $for canceling our furninture on the second day of purchaseThis furniture did not have to be restockedThey are continuing to use our visa we no permission or explanation of charges we do not owe them anything and want the $paid this is terribly wrong what can we do?

I purchased my couch about years ago from JR Furniture and they sold me on a year warranty programI recently had a small rip in just the fabric of my couchI sent all documentation/pictures to the warranty company GBS Warranty and was told they would contact me in daysA week and a half later I never heard from them so I calledTheir response was a simple " That's flaking not a tear and your claim is denied" I decided to call J R furniture to express my frustrationI called times over a period of a week before receiving a call backI talked to a man who claims he was the manager (Paul)He as well gave a nonchalant response saying it looked like a small nick and not a FULL tear and there was nothing he could doHe proceeded to tell me I should have called J R Furniture first and they would basically would have coached me on what to say to GBSThat is called fraud! I told him I wanted my money back for the warranty program or for J R to replace that section of my couc